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Service delivery coordinator skills for your resume and career
15 service delivery coordinator skills for your resume and career
1. Service Delivery
Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.
- Designed and implemented training program and documentation that expanded Service Delivery capabilities to include offshore resources and European customer-base.
- Project managed XO business customer telecommunication service order requests utilizing Service Delivery IT systems.
2. Project Management
- Coordinated tasks for the Program and Project Management teams for six hardware/software refresh events.
- Start to finish project management for several decommissioned sites simutaneously acting as the single point of contact.
3. Customer Satisfaction
- Implement global projects for complex circuits to ensure accuracy, quality and timeliness for optimal customer satisfaction.
- Received calls representing all departments and billing subscribers' and took necessary actions to ensure customer satisfaction.
4. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provided exceptional customer service to support all KUKA Engineering and Corporate managers by planning, organizing and executing daily/weekly projects.
- Compiled and input customer service data in database systems to initiate order activity and coordinate changes.
5. Data Entry
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
- Exceeded department goal of provisioning 20 orders per day utilizing alpha and numeric data entry.
- Manage the daily data entry processing sales orders & shipments contracts.
6. SLA
SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.
- Provide monthly SLA reporting to Management and metrics consolidation to ensure consistency of customer support across the organization.
- Provided additional specialized reports to prevent missing SLA daily.
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Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Directed the activities of 10 technical support personnel providing hardware, software and telecommunications service for 1,000 desktop client base.
- Provided Technical support and was the request management liaison to the Educational Testing Service Governance and Compliance team.
8. Process Improvement
- Assist in the documentation of all processes for SOP manual, standardized correspondence, process improvements, etc.
- Process improvement for various ITIS procurement activities such as Blanket Purchase Orders and Fixed Assets reconciliation.
9. Level Agreements
- Provide management reporting on contracted services, Service Level Agreements, and technical system performance
- Managed engineers effectively to ensure strict service level agreements were consistently met.
10. Provisioning
- Assist with Virtual Contact Center Provisioning activity and duties as needed/directed.
- Monitor provisioning updates/ troubleshot when needed.
11. SDC
- Lead SDC responsible for other SDCs, providing support and training.
12. Ethernet
Ethernet refers to a system that connects a series of computers in a local area network (LAN). This is often done through ethernet cables, which plug into a router or other port in the modem in addition to the computer port. As ethernet connects only a local network, there are more protocols regarding how information is transmitted.
- Acted as supervisor Metropolitan Optical Frame Relay Ethernet Team supervisor of 30 people when direct supervisor was absent.
- Analyzed processes for Optical Ethernet and devised ways to increase efficiency.
13. Inbound Calls
- Process inbound calls from field technicians for telephone installation issues resulting from failed activation attempts with their field equipment and/or software.
- Processed inbound calls from field technicians for telephone installation issues resulting from failed IVR or Tech Mobile activation attempts.
14. ITIL
- Created, analyzed, and interpreted reports on metrics associated with Help Desk support calls to meet ITIL Best Practices model.
15. Customer Orders
- Complete pre-sales activities, such as preparing/obtaining customer documents and generates accurate customer orders/agreements.
- Ensured accuracy of customer orders made transactions, and handled cash.
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List of service delivery coordinator skills to add to your resume
The most important skills for a service delivery coordinator resume and required skills for a service delivery coordinator to have include:
- Service Delivery
- Project Management
- Customer Satisfaction
- Customer Service
- Data Entry
- SLA
- Technical Support
- Process Improvement
- Level Agreements
- Provisioning
- SDC
- Ethernet
- Inbound Calls
- ITIL
- Customer Orders
- Customer Inquiries
- Customer Expectations
- Service Orders
- Account Management
- Customer Support
- Customer Issues
- CSC
- Windows
- Installation Process
- VoIP
- Billing Issues
- Service Calls
- Due Dates
- SharePoint
- T1
- DSL
- PBX
- Trouble Tickets
- Delivery Schedules
- Billing Inquiries
- DS3
- Customer Complaints
- LNP
- Billing Disputes
- Local Service
- Revenue Forecasting
- ISDN
- VPN
- Centurylink
Updated January 8, 2025
