Service delivery managers are crucial to any organization's customer service. They are in charge of ensuring clients receive the exact service requested. They perform their duties through a combination of project management, progress tracking, and budget management.
Service delivery managers may employ different techniques while performing their duties. For example, a manager employed in IT will use diagnostics and data to ensure service delivery. On the other hand, someone working in a logistics outfit will supervise inventory checks and optimize the supply chain.
Therefore, daily activities may vary slightly. However, service delivery managers are responsible for maintaining positive relationships with customers through impeccable service delivery. They often have skills like conflict resolution, leadership, project management, and communication.
Some employers require a minimum of a high school diploma to fill this position. Others require a bachelor's degree in business administration or related fields. You'll also need up to five years of customer service experience, logistics, and similar roles to become a service delivery manager.
There is more than meets the eye when it comes to being a service delivery manager. For example, did you know that they make an average of $53.92 an hour? That's $112,153 a year!
Between 2018 and 2028, the career is expected to grow 11% and produce 46,800 job opportunities across the U.S.
There are certain skills that many service delivery managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, business skills and communication skills.
When it comes to the most important skills required to be a service delivery manager, we found that a lot of resumes listed 14.5% of service delivery managers included service delivery, while 10.5% of resumes included customer service, and 10.4% of resumes included procedures. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the service delivery manager job title. But what industry to start with? Most service delivery managers actually find jobs in the technology and finance industries.
If you're interested in becoming a service delivery manager, one of the first things to consider is how much education you need. We've determined that 59.2% of service delivery managers have a bachelor's degree. In terms of higher education levels, we found that 12.2% of service delivery managers have master's degrees. Even though most service delivery managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a service delivery manager. When we researched the most common majors for a service delivery manager, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on service delivery manager resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a service delivery manager. In fact, many service delivery manager jobs require experience in a role such as project manager. Meanwhile, many service delivery managers also have previous career experience in roles such as senior project manager or team leader.