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Service Delivery Manager Careers

Service delivery managers are crucial to any organization's customer service. They are in charge of ensuring clients receive the exact service requested. They perform their duties through a combination of project management, progress tracking, and budget management.

Service delivery managers may employ different techniques while performing their duties. For example, a manager employed in IT will use diagnostics and data to ensure service delivery. On the other hand, someone working in a logistics outfit will supervise inventory checks and optimize the supply chain.

Therefore, daily activities may vary slightly. However, service delivery managers are responsible for maintaining positive relationships with customers through impeccable service delivery. They often have skills like conflict resolution, leadership, project management, and communication.

Some employers require a minimum of a high school diploma to fill this position. Others require a bachelor's degree in business administration or related fields. You'll also need up to five years of customer service experience, logistics, and similar roles to become a service delivery manager.

There is more than meets the eye when it comes to being a service delivery manager. For example, did you know that they make an average of $53.92 an hour? That's $112,153 a year!

Between 2018 and 2028, the career is expected to grow 11% and produce 46,800 job opportunities across the U.S.

What Does a Service Delivery Manager Do

There are certain skills that many service delivery managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, business skills and communication skills.

When it comes to the most important skills required to be a service delivery manager, we found that a lot of resumes listed 14.5% of service delivery managers included service delivery, while 10.5% of resumes included customer service, and 10.4% of resumes included procedures. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the service delivery manager job title. But what industry to start with? Most service delivery managers actually find jobs in the technology and finance industries.

How To Become a Service Delivery Manager

If you're interested in becoming a service delivery manager, one of the first things to consider is how much education you need. We've determined that 59.2% of service delivery managers have a bachelor's degree. In terms of higher education levels, we found that 12.2% of service delivery managers have master's degrees. Even though most service delivery managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a service delivery manager. When we researched the most common majors for a service delivery manager, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on service delivery manager resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a service delivery manager. In fact, many service delivery manager jobs require experience in a role such as project manager. Meanwhile, many service delivery managers also have previous career experience in roles such as senior project manager or team leader.

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Average Salary
$112,153
Average Salary
Job Growth Rate
11%
Job Growth Rate
Job Openings
37,992
Job Openings

Service Delivery Manager Career Paths

Top Careers Before Service Delivery Manager

Top Careers After Service Delivery Manager

Service Delivery Manager Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Service Delivery Manager

Service Delivery Managers in America make an average salary of $112,153 per year or $54 per hour. The top 10 percent makes over $150,000 per year, while the bottom 10 percent under $83,000 per year.
Average Salary
$112,153
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities

City
ascdesc
Average Salarydesc
Novato, CA
Salary Range110k - 165k$135k$135,132
New York, NY
Salary Range104k - 165k$132k$131,698
Stamford, CT
Salary Range96k - 153k$122k$121,938
Boston, MA
Salary Range96k - 150k$120k$120,228
Austin, TX
Salary Range93k - 148k$117k$117,400
Lacey, WA
Salary Range95k - 140k$116k$115,562
$73k
$165k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Manager Service Delivery I-Work From Home, US
Manager Service Delivery I-Work From Home, US
Lumen Technologies
Lumen Technologies
06/22/2021
06/22/2021
$72,54006/22/2021
$72,540
Manager Service Delivery II
Manager Service Delivery II
Lumen Technologies
Lumen Technologies
06/22/2021
06/22/2021
$85,23006/22/2021
$85,230
Manager Service Delivery I-Work From Home, US
Manager Service Delivery I-Work From Home, US
Lumen Technologies
Lumen Technologies
06/22/2021
06/22/2021
$72,54006/22/2021
$72,540
Manager Service Delivery II
Manager Service Delivery II
Lumen Technologies
Lumen Technologies
06/22/2021
06/22/2021
$85,23006/22/2021
$85,230
IT Service Delivery Manager
IT Service Delivery Manager
Computershare
Computershare
06/19/2021
06/19/2021
$120,00006/19/2021
$120,000
See More Recent Salaries

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Service Delivery Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Service Delivery Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Service Delivery Manager Resume

At Zippia, we went through countless Service Delivery Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Service Delivery Manager Demographics

Gender

male

70.2 %

female

26.5 %

unknown

3.3 %

Ethnicity

White

69.8 %

Asian

12.5 %

Hispanic or Latino

8.9 %

Foreign Languages Spoken

Spanish

40.0 %

Carrier

11.7 %

Portuguese

10.0 %
See More Demographics

Service Delivery Manager Education

Majors

Business
28.7 %

Degrees

Bachelors

59.2 %

Certificate

12.4 %

Masters

12.2 %

Top Colleges for Service Delivery Managers

1. Carnegie Mellon University

Pittsburgh, PA • Private

In-State Tuition
$55,465
Enrollment
6,483

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

4. University of Washington

Seattle, WA • Private

In-State Tuition
$11,207
Enrollment
30,905

5. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

6. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

7. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

8. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

9. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

10. Columbia University in the City of New York

New York, NY • Private

In-State Tuition
$59,430
Enrollment
8,216
See More Education Info

Online Courses For Service Delivery Manager That You May Like

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Become indispensable to any organization by understanding how to identify and meet customer needs...

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Top Skills For a Service Delivery Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.5% of service delivery managers listed service delivery on their resume, but soft skills such as analytical skills and business skills are important as well.

Best States For a Service Delivery Manager

Some places are better than others when it comes to starting a career as a service delivery manager. The best states for people in this position are New York, California, Delaware, and Virginia. Service delivery managers make the most in New York with an average salary of $130,754. Whereas in California and Delaware, they would average $129,018 and $123,437, respectively. While service delivery managers would only make an average of $122,942 in Virginia, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Service Delivery Manager Jobs:
2,307
Highest 10% Earn:
$197,000
Location Quotient:
2.27
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Vermont

Total Service Delivery Manager Jobs:
174
Highest 10% Earn:
$180,000
Location Quotient:
2.86
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Virginia

Total Service Delivery Manager Jobs:
989
Highest 10% Earn:
$186,000
Location Quotient:
1.32
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Service Delivery Manager Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ service delivery managers and discovered their number of service delivery manager opportunities and average salary. Through our research, we concluded that IBM was the best, especially with an average salary of $100,161. HP follows up with an average salary of $117,630, and then comes Bank of America with an average of $114,734. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a service delivery manager. The employers include Mayo Clinic, Dell, and Medtronic

1. IBM
4.8
Avg. Salary: 
$100,161
Service Delivery Managers Hired: 
552+
2. Hewlett-Packard
4.8
Avg. Salary: 
$117,630
Service Delivery Managers Hired: 
160+
3. Bank of America
4.8
Avg. Salary: 
$114,734
Service Delivery Managers Hired: 
130+
4. Xerox
4.7
Avg. Salary: 
$117,814
Service Delivery Managers Hired: 
85+
5. Unisys
4.4
Avg. Salary: 
$114,217
Service Delivery Managers Hired: 
82+
6. Ericsson
4.6
Avg. Salary: 
$90,837
Service Delivery Managers Hired: 
79+

Service Delivery Manager Videos

Updated October 2, 2020