Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
Best service delivery manager certifications
Service delivery manager certifications allow job seekers to demonstrate their competency as an service delivery manager to employers. However, not all service delivery manager certifications provide the same value for job seekers.
The best certifications for a service delivery manager are Project Management Professional (PMP), ITIL Foundation, and Six Sigma Green Belt.
Below is a list of the best service delivery manager certifications. Obtaining an service delivery manager certification will give you a leg up when you apply for jobs and increase your potential salary.
7 best certifications for service delivery managers
| Rank | Service delivery manager certification | Organization |
|---|---|---|
| 1 | Project Management Professional (PMP) | PMI |
| 2 | ITIL Foundation | HDI |
| 3 | Six Sigma Green Belt | IASSC |
| 4 | Master Project Manager (MPM) | AAPM |
| 5 | Certified Manager Certification (CM) | ICPM |
| 6 | PMI Risk Management Professional (PMI) | PMI |
| 7 | Management Consultant Professional (MCP) | AAFM |
7 best service delivery manager certifications
1. Project Management Professional (PMP)
The PMP designation following your name tells current and potential employers that you have demonstrated a solid foundation of knowledge from which you can competently practice project management.To be eligible for a PMP Credential, you must first meet specific educational and project management experience requirements and agree to adhere to a code of professional conduct. The final step to becoming a PMP is passing a rigorous multiple-choice examination designed to objectively assess and measure your ability to apply project management knowledge in the following six domains: initiating the project, planning the project, executing the project, monitoring and controlling the project, closing the project, and professional and social responsibility. This computer-based examination is administered globally with translation aids in 10 languages.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
2. ITIL Foundation
This LCS-accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL Foundation certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
3. Six Sigma Green Belt
The IASSC Certified Lean Six Sigma Green Belt (ICGB) is a professional who is well versed in the Lean Six Sigma Methodology who both leads or supports improvement projects, typically as a part-time role. A Lean Six Sigma Green Belt possesses a thorough understanding of all aspects within the phases of D-M-A-I-C. They understand how to perform and interpret Six Sigma tools and how to use standard principles of Lean.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required?
4. Master Project Manager (MPM)
If you have 3+ years of Project Management Experience, you may apply for MPM™ Master Project Manager Board Certification.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
5. Certified Manager Certification (CM)
The Certified Manager Animal Resources (CMAR) certification program is designed to raise competency and professionalism in the field of Animal Resources Management. The CMAR designation involves a series of four examinations: three exams arranged via an organization called the Institute for Certified Professional Managers (ICPM), and the Animal Resources Exam offered by AALAS. Obtaining the CMAR designation is a sign of professionalism in the field of animal resources management.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
6. PMI Risk Management Professional (PMI)
PMI's Risk Management Professional (PMI-RMP)® credential is a response to project management's increasing growth, complexity and diversity. Globally recognized and demanded, the PMI-RMP® fills the need for a specialist role in project risk management. It recognizes your unique expertise and competency in assessing and identifying project risks, mitigating threats and capitalizing on opportunities, while still possessing a baseline knowledge and practical application in all areas of project management.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
7. Management Consultant Professional (MCP)
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
What is the best certification for a service delivery manager?
The best service delivery manager certification is Project Management Professional (PMP). The Project Management Professional (PMP) is awarded by the Project Management Institute. The advanced certification is for more experienced employees as it often requires some work experience to acquire.
Here's a bit more background on how to obtain this service delivery manager certification:
- To become a certified Project Management Professional (PMP), you need to pass the exam.
- This certificate requires more than two years of work experience.
- Renew certification every 3 year.
What are some of the most in-demand certifications for service delivery managers?
The most in-demand service delivery manager certification is Project Management Professional based on all active job postings. Having this service delivery manager certification will give you access to more service delivery manager jobs with higher salaries.
The most common combination of service delivery manager certifications include: Project Management Professional (PMP), ITIL Foundation, and Six Sigma Green Belt.
Online courses for service delivery managers to earn certifications
1. Engaging in Service Innovation and Management
This course is the continuation of "Introduction to Service Innovation and Management". If you have not yet taken "Introduction to Service Innovation and Management", it is recommended that you complete that course prior to this course. The foundational knowledge and project plan from the introduction are carried through in this deeper dive into service innovation and management. This course will give you tools to examine initial plans for healthcare service/process redesign. You will be...
2. IT Service Management with ITIL 4 Foundation -Full Training
Learn about ITIL 4, ITSM, Concepts of Service Management, the Four Dimensions, Service Value System and Practices...
3. IT service operations and Service Desk management
Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam...
4. Introduction to Service Management with ITIL 4
Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices...
5. Start Improving Customer Service
Creating a Customer Service advantage in Your department or business through communication and Customer Management...
6. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
7. Customer Service Foundation
An introductory course about understanding the foundations of Customer Service...
8. SAP Customer Service (CS/SM) - Service Management module
Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...
9. Customer Service: 6 Keys To Exceptional Customer Service
Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...
10. Product and Service Management
Know the Work that is Involved in Getting a Product Onto the Shelf and a Service Ready for Effective Delivery...
11. Customer Service Basics: Improve your Service now
The basic golden rules to kickstart your service...
12. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
13. Operations Management: Supply Chains, Products and Services
Master Supply Chain Management and Product and Service Development in Manufacturing and Service Organizations...
14. IT Service Management with ITIL 4 Foundation Course
Lean and Unlock Your Service Management with ITIL 4, Real-World Scenarios, Practical Examples and Mockup exams...
15. Fundamentals of Logistics, Supply Chain & Customer Service
Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...
16. Customer Service Fundamentals: Putting People First
Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...
17. [2023] Customer Service 2.0: Learn Digital Customer Service
Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...
18. ServiceNow IT Service Management (CIS - ITSM) Practice Tests
Prepare for the Service Now Certified Implementation Specialist exam in IT Service Management (CIS-ITSM)...
19. Agile Crash Course: Agile Project Management; Agile Delivery
Agile Project Management Basics (Scrum) & Agile Project Management Essentials (Scrum). Plus Agile Certification (Scrum)...
20. ISO/IEC 20000-1:2018. Service management system
Understand the requirements for a service management system according to ISO/IEC 20000-1...