Service delivery manager demographics and statistics in the US
Service delivery manager demographics research summary. Zippia estimates service delivery manager demographics and statistics in the United States by using a database of 30 million profiles. Our service delivery manager estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about service delivery managers after extensive research and analysis:
- There are over 23,993 service delivery managers currently employed in the United States.
- 27.7% of all service delivery managers are women, while 72.3% are men.
- The average service delivery manager age is 47 years old.
- The most common ethnicity of service delivery managers is White (65.4%), followed by Asian (12.7%), Hispanic or Latino (9.9%) and Black or African American (6.6%).
- In 2022, women earned 94% of what men earned.
- 11% of all service delivery managers are LGBT.
- Service delivery managers are 53% more likely to work at public companies in comparison to private companies.
On this page
Service delivery manager demographics by:
Service delivery manager gender statistics
27.7% of service delivery managers are women and 72.3% of service delivery managers are men.
- Male, 72.3%
- Female, 27.7%
Service delivery manager gender ratio
| Gender | Percentages |
|---|---|
| Male | 72.3% |
| Female | 27.7% |
Service delivery manager gender pay gap
Women earn 94¢ for every $1 earned by men
Male income
$100,755
Female income
$95,003
Service delivery manager gender ratio over time
This data breaks down the percentage of men and women in service delivery manager positions over time. Currently, 27.7% of service delivery managers are female.
Service delivery manager gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 68.90% | 31.10% |
| 2011 | 69.76% | 30.24% |
| 2012 | 71.70% | 28.30% |
| 2013 | 72.51% | 27.49% |
| 2014 | 71.59% | 28.41% |
| 2015 | 72.72% | 27.28% |
| 2016 | 72.19% | 27.81% |
| 2017 | 71.69% | 28.31% |
| 2018 | 71.45% | 28.55% |
| 2019 | 71.43% | 28.57% |
| 2020 | 73.74% | 26.26% |
| 2021 | 72.34% | 27.66% |
Service delivery manager related jobs gender ratio
We compared service delivery managers with similar job titles to see how gender ratios vary. As you can see, general road foreman and plant superintendent have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Executive Assistant/Human Resources | 7% | 93% |
| Office Manager Of Human Resources | 10% | 90% |
| Business Office Manager | 15% | 85% |
| Service Delivery Manager | 72% | 28% |
| Maintenance Director | 97% | 3% |
| Plant Superintendent | 97% | 3% |
| General Road Foreman | 97% | 3% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Service delivery manager demographics by race
The most common ethnicity among service delivery managers is White, which makes up 65.4% of all service delivery managers. Comparatively, 12.7% of service delivery managers are Asian and 9.9% of service delivery managers are Hispanic or Latino.
- White, 65.4%
- Asian, 12.7%
- Hispanic or Latino, 9.9%
- Black or African American, 6.6%
- Unknown, 5.2%
- American Indian and Alaska Native, 0.2%
Service delivery manager race
| Service delivery manager race | Percentages |
|---|---|
| White | 65.4% |
| Asian | 12.7% |
| Hispanic or Latino | 9.9% |
| Black or African American | 6.6% |
| Unknown | 5.2% |
| American Indian and Alaska Native | 0.2% |
Service delivery manager race and ethnicity over time
See how service delivery manager racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Service delivery manager race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 73.90% | 6.82% | 9.65% | 7.83% |
| 2011 | 74.10% | 6.32% | 9.52% | 7.81% |
| 2012 | 72.85% | 7.18% | 10.14% | 7.77% |
| 2013 | 72.28% | 6.96% | 10.65% | 7.99% |
| 2014 | 71.78% | 6.49% | 11.07% | 8.54% |
| 2015 | 71.05% | 7.06% | 11.30% | 8.34% |
| 2016 | 71.35% | 6.94% | 11.49% | 8.11% |
| 2017 | 70.26% | 6.66% | 12.44% | 8.21% |
| 2018 | 70.62% | 6.17% | 12.18% | 8.62% |
| 2019 | 70.29% | 5.96% | 11.91% | 9.17% |
| 2020 | 67.29% | 6.34% | 11.96% | 9.39% |
| 2021 | 65.35% | 6.62% | 12.68% | 9.94% |
Service delivery manager wage gap by race
According to our data, asian service delivery managers have the highest average salary compared to other ethnicities. Unknown service delivery managers have the lowest average salary at $96,730.
| Ethnicity | Salary |
|---|---|
| Unknown | $96,730 |
| White | $100,609 |
| Black or African American | $97,632 |
| Asian | $110,348 |
| Hispanic or Latino | $99,030 |
Average service delivery manager age
See how the average age of service delivery managers varies based on ethnicity and gender.
Male
Female
Service delivery manager age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Unknown | 48 | 48.5 |
| White | 48 | 49 |
| Black or African American | 49 | 49 |
| Asian | 45 | 44 |
| Hispanic or Latino | 46 | 46 |
Service delivery manager age breakdown
The average age of service delivery managers is 40+ years years old, representing 78% of the service delivery manager population.
Service delivery manager age breakdown
| Service Delivery Manager Years | Percentages |
|---|---|
| 40+ years | 78% |
| 30-40 years | 21% |
| 20-30 years | 1% |
Service delivery manager educational attainment
The most common degree for service delivery managers is bachelor's degree, with 67% of service delivery managers earning that degree. The second and third most common degree levels are master's degree degree at 14% and master's degree degree at 13%.
- Bachelor's, 67%
- Master's, 14%
- Associate, 13%
- Diploma, 3%
- Other Degrees, 3%
Service delivery managers by degree level
| Service delivery manager degree | Percentages |
|---|---|
| Bachelor's | 67% |
| Master's | 14% |
| Associate | 13% |
| Diploma | 3% |
| Other Degrees | 3% |
Service delivery manager jobs you might like
Service delivery manager wage gap by degree level
According to the data, service delivery managers with a Doctorate degree earn more than those without, at $114,039 annually. With a Master's degree, service delivery managers earn a median annual income of $111,873 compared to $105,295 for service delivery managers with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $111,873 |
| Bachelor's Degree | $105,295 |
| Doctorate Degree | $114,039 |
| Some College/ Associate Degree | $88,937 |
Service delivery manager employment statistics
Most service delivery managers work for a public in the technology industry.
Company size where service delivery managers work
Below, you can see the size of companies where service delivery managers work.
Service delivery manager jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 6% |
| 100 - 500 employees | 10% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 49% |
Service delivery manager jobs by company type
Employees with the service delivery manager job title have their preferences when it comes to working for a company. For instance, most service delivery managers prefer to work at public companies over private companies.
Service delivery manager jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 53% |
| Private | 45% |
| Government | 0% |
Service delivery manager jobs by industry
The most common industries for service delivery managers are technology, professional and finance.
Service delivery manager industry statistics
| Industry | Percentages |
|---|---|
| Technology | 24% |
| Fortune 500 | 20% |
| Professional | 11% |
| Finance | 8% |
| Telecommunication | 6% |
| Manufacturing | 4% |
| Health Care | 4% |
| Pharmaceutical | 3% |
| Retail | 3% |
| Media | 2% |
| Internet | 2% |
| Transportation | 2% |
| Energy | 2% |
| Education | 2% |
| Insurance | 2% |
| Hospitality | 1% |
| Construction | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
Service delivery manager turnover and employment statistics
Service delivery manager unemployment rate over time
The unemployment rate for service delivery managers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Service delivery manager unemployment rate by year
| Year | Service delivery manager unemployment rate |
|---|---|
| 2010 | 5.32% |
| 2011 | 4.61% |
| 2012 | 3.07% |
| 2013 | 2.54% |
| 2014 | 2.68% |
| 2015 | 2.32% |
| 2016 | 2.33% |
| 2017 | 2.58% |
| 2018 | 2.37% |
| 2019 | 2.15% |
| 2020 | 3.06% |
| 2021 | 2.64% |
Average service delivery manager tenure
The average service delivery manager stays at their job for 1-2 years, based on the 6,216 service delivery managers resumes in Zippia's database.
Service delivery manager tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 12% |
| 1-2 years | 35% |
| 3-4 years | 16% |
| 5-7 years | 17% |
| 8-10 years | 7% |
| 11+ years | 13% |
Service delivery manager LGBT ratio compared to similar jobs
Review the percent of service delivery managers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Business Office Director | 4.78% | 83,491 |
| Customer Logistics Manager | 5.19% | 46,120 |
| Controller General Manager | 10.51% | 137,581 |
| Service Delivery Manager | 11.01% | - |
| Contracts Manager | 11.39% | 13,218 |
| Leadership Development Program Manager | 17.60% | 116,518 |
| Executive Assistant/Human Resources | 17.78% | 107,560 |
Similar service delivery manager jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Business Office Director | 4.78% | 83,491 |
| Customer Logistics Manager | 5.19% | 46,120 |
| Controller General Manager | 10.51% | 137,581 |
| Contracts Manager | 11.39% | 13,218 |
| Leadership Development Program Manager | 17.60% | 116,518 |
| Executive Assistant/Human Resources | 17.78% | 107,560 |
Foreign languages spoken by service delivery managers
The most common foreign language among service delivery managers is Spanish at 40.0%. The second-most popular foreign language spoken is Carrier at 11.7% and Portuguese is the third-most popular at 10.0%.
- Spanish, 40.0%
- Carrier, 11.7%
- Portuguese, 10.0%
- French, 6.7%
- Mandarin, 5.8%
- Other, 25.8%
Service delivery manager languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 40.0% |
| Carrier | 11.7% |
| Portuguese | 10.0% |
| French | 6.7% |
| Mandarin | 5.8% |
| Other | 25.8% |
