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Service delivery manager entry level jobs - 52 jobs

  • Technical Delivery Manager

    Betmgm

    Cincinnati, OH

    Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include: Medical, Dental, Vision, Life, and Disability Insurance 401(k) with company match Pre-tax spending accounts including health care FSA and commuter savings Flexible paid time off Professional development reimbursement and ongoing skills training opportunities Employee resource groups Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. About the Role The Technical Delivery Manager (Infrastructure) will be responsible for supporting the Technology Infrastructure program, which will drive efficiencies across the BetMGM business landscape to support overall business objectives. This role will be responsible for applying standardized project management methodologies and documentation procedures using tools such as Workfront, Smartsheet, Microsoft Teams, Confluence, etc. to increase visibility into Technology infrastructure initiatives. They will also maintain infrastructure budgets, and foster stakeholder engagement. The Technical Delivery Manager (Infrastructure) will be a catalyst for change in ways of working by promoting collaboration, documentation, and communication throughout the Technology Infrastructure project lifecycle. This role will work with the Senior Manager, Technical Delivery to update and maintain a Technology Infrastructure roadmap and to establish KPIs to measure the success of Technology Infrastructure project initiatives. This role will also be responsible for creating and presenting key project highlights to the Technology department, Technology Senior Leadership Team, and BetMGM Executive team via regular updates, in addition to maintaining real-time dashboards and metrics. Responsibilities Apply a standardized project management methodology to ensure the successful delivery of all infrastructure initiatives abiding to time, budget, and scope requirements Create and upkeep scope specifications and project/program plans, tracking/reporting, and communication plans Estimate time and resource requirements and monitor milestone completion through the entirety of the project lifecycle Develop and maintain relationships with key infrastructure stakeholders both internally and within partnered organizations in teams such as Technology, Technical Governance, Procurement, Finance, Compliance, etc. Leverage data to create KPIs and dashboards to increase business visibility into overall Technology Infrastructure project performance Align with Technology stakeholders on infrastructure approaches and challenge, when appropriate, to ensure solutions are aligned with BetMGM business needs, are cost-effective, and are designed optimally Create and distribute Technology Infrastructure work products to ensure all project risks (technical, operational, and financial) are raised and escalated and an accurate project status is communicated and represented in project documentation Serve as the first point of escalation for infrastructure project roadblocks and/or risks Essential Functions Must be able to stand or sit and operate computers and other technological devices for extended periods of time Qualifications Bachelor's or advanced degree in Business or Computer Science is highly preferred PMP certification highly desired A combined 5+ years of experience in project/program management roles within an IT organization and experience managing day-to-day operations in an infrastructure role Experience working with stakeholders to develop and implement infrastructure solutions Excellent analytical and strategic thinking skills Experience managing global cross-functional technology infrastructure projects by creating supporting project/program plans and program level tracking/reporting Experience managing disaster recovery, data center decommissioning, cloud migration, or data center buildout projects is highly preferred Values attention to detail and understands the importance of precision in quality of work Ability to successfully work across cultures and locations, driving team cohesion and effectiveness Ability to work autonomously, escalating when required to remove roadblocks or hurdles Experience in gaming, hospitality, retail, or similar industry preferred Ability to inspire via superior communication (both written and verbal) & strong interpersonal skills are required Experience communicating and interacting with executive teams is preferred Demonstrated ability to successfully partner with a wide range of stakeholders including vendors, regulators, partners, and third parties Experience using tools such as Smartsheet, Microsoft Project, Trello, etc. to optimize team efficiency Organized, adaptable, and able to tackle the challenges of working on multiple Infrastructure Technology initiatives simultaneously in a fast-paced environment Ability to come into the office and/or travel to other locations for key meetings and workshops with stakeholders The annual salary range for this position is $89,200.00 to $125,000.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at . This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. #LI-REMOTE #LI-IK1
    $89.2k-125k yearly 4d ago
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  • Manager, Cyber Security Incident Response

    Amtrust Financial Services, Inc. 4.9company rating

    Cleveland, OH

    The Cyber Security Incident Response Manager ensures the organization is prepared to detect, analyze, contain, and recover from cyber threats and incidents while minimizing business impact. This role leads the Incident Response (IR) program, develops playbooks, manages response teams, and ensures alignment with enterprise risk management, regulatory requirements, and industry best practices. The Incident Response Manager collaborates closely with IT, Legal, Compliance, Risk, and business units to strengthen cyber resilience and improve detection, response, and recovery capabilities across the enterprise. Responsibilities Lead the Cyber Security Incident Response (CSIR) program, ensuring rapid detection, containment, eradication, and recovery of cyber incidents. Develop and maintain IR processes, runbooks, and playbooks for various attack scenarios (e.g., ransomware, phishing, insider threat, data breach, business email compromise). Serve as primary point of contact and coordinator during cyber incidents, engaging technical teams, executive leadership, and external stakeholders. Manage and continuously improve incident response technologies including SIEM, SOC, SOAR, EDR, threat intelligence platforms, and case management tools. Perform forensic analysis and root cause investigations of incidents; ensure lessons learned are documented and remediation activities are tracked. Conduct tabletop exercises, red team/blue team simulations, and coordinate post-incident reviews. Maintain an up-to-date incident escalation matrix and ensure 24/7 coverage/rotation for incident handling. Partner with threat intelligence, vulnerability management, and SOC teams to proactively reduce incident risk. Collaborate with Legal, HR, Risk, and Compliance during investigations to ensure appropriate evidence handling, reporting, and regulatory notifications. Track, analyze, and report on incident metrics, response times, and overall program effectiveness to senior leadership. Ensure incident response procedures remain aligned with frameworks such as NIST 800-61, ISO 27035, and regulatory requirements (e.g., NYDFS 500, GDPR, HIPAA). Engage with law enforcement and external partners as needed during significant cyber events. Qualifications Bachelor's degree from an accredited college or university in Cyber Security, Information Technology, or a related field. Industry certifications preferred: GCIH, GCFA, GCIA, GNFA, CISM, or CISSP. Demonstrated experience leading cyber incident response in a large enterprise or highly regulated industry. Strong technical expertise in digital forensics, malware analysis, SIEM/EDR tools, and network intrusion detection. Proven ability to manage high-pressure situations and provide clear, timely communication to both technical teams and executives. Familiarity with legal, regulatory, and compliance requirements for cyber incidents, including breach notification laws. Excellent written and verbal communication skills, capable of translating complex technical findings into executive-level reports. Strong organizational, analytical, and problem-solving abilities. The expected salary range for this role is $105,000-$160,000/year. Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations. #LI-BL1 #LI-HYBRID #AmTrust What We Offer AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off. AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities. AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future. Not ready to apply? Connect with us for general consideration.
    $105k-160k yearly Auto-Apply 9d ago
  • Manager, Technical Services

    Impact.com 4.5company rating

    Columbus, OH

    Job Description impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results. Your Role at impact.com: As a Manager, Technical Services, you will lead and actively contribute to a high-performing team responsible for supporting clients across the full technical lifecycle, from integration through post-launch optimization and ongoing support. This is a highly hands-on role, requiring deep technical expertise alongside strong people leadership, operational rigor, a passion for client service, and a bias for action. You will work closely with Onboarding, Client Success, Product, Engineering, and other cross-functional partners to ensure technical issues are resolved efficiently, escalations are managed effectively, and system improvements are identified and driven forward. You will set the technical and operational bar for your team, while remaining directly involved in complex client issues, critical integrations, and high-impact initiatives that improve reliability, scalability, and the overall client experience. What You'll Do: Lead, coach, and develop a team of Technical Services Engineers, setting clear expectations around technical quality, responsiveness, and client experience. Remain hands-on by actively engaging in complex integrations, escalations, and critical client issues as needed. Own the technical support and post-integration experience for clients, ensuring consistent delivery of high-quality outcomes. Partner closely with Onboarding, Customer Success, Product, Engineering, and Solutions to align priorities, improve workflows, and close gaps across the client lifecycle. Take accountability for end-to-end issue management, including prioritization, root cause analysis, resolution, and stakeholder communication. Drive proactive identification of recurring issues, operational bottlenecks, and technical risks, and lead initiatives to address them at scale. Establish, refine, and enforce processes, documentation, and best practices that improve efficiency, quality, and predictability. Monitor team capacity, ticket volumes, and performance metrics, and adjust resourcing or priorities as needed to meet business demands. Contribute to the development of tools, reporting, and internal enablement that improves troubleshooting and empowers partner teams. What You Bring: Bachelor's degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience. Experience in a technical, customer-facing role within a SaaS, digital marketing, or technology-driven environment, including people leadership responsibilities. Familiarity with affiliate marketing or the broader digital marketing ecosystem is strongly preferred. Strong hands-on technical background, with experience supporting and troubleshooting client integrations on SaaS platforms. Proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related systems. Demonstrated ability to analyze logs, data, and system behavior to diagnose and resolve complex issues. Experience leading teams in fast-paced, high-volume support or technical services environments. Clear, confident communication skills in English, with the ability to translate complex technical concepts for both technical and non-technical stakeholders in a calm, professional, and solution-oriented manner. A proactive, ownership-driven mindset, with the ability to anticipate problems, drive improvements, and lead through ambiguity. Strong organizational and prioritization skills, with attention to detail and a focus on execution and outcomes. Salary Range: $110,000 - $135,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Benefits and Perks: At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance. Medical, Dental, and Vision insurance Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled Flexible spending accounts and 401(k) Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life. Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health. A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval. Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses. Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver. Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. #LI_Columbus
    $110k-135k yearly 9d ago
  • Delivery Manager

    Hub Group, Inc. 4.8company rating

    Cleveland, OH

    The Delivery Manager is responsible for quarterly client audits, internal process audits, metrics reporting etc. as well as training and coaching new and existing location staff. This position is responsible for providing value added service to our customers in addition to support local terminal operation through training and auditing to include but not limited to knowledge, technical support, and quality of service in a timely manner. Core Responsibilities & Duties: * Attend daily pre-shift/safety meetings to outline SOPs, Quality, or Training Topics * Monitor problem lane segments as outlined in the OSD report, hot accounts, and corrective action compliance * Assist with the training / on boarding of new hires * Assist with the re-training and quality performance evaluation of current employees * Investigate customer damage concerns for root cause analysis * Ensure all company SOP's are adhered to * Adhere to all company forklift safety policies * Report safety concerns or damages noted on the forklift to a manager/supervisor * Address OSDM during loading/unloading with cargo handler/manager/supervisor * Collaborate with local managers on corrective action plans * Must be willing to work various shifts and days as necessary * Other duties as assigned Requirements: * High school diploma or GED equivalent * Organizational and prioritization skills * Self-motivated and maintains a high level of energy * Strong verbal and personal communication skills * Ability to communicate effectively verbally and in writing. * Ability to perform quality audits on all aspects of the handling process, report areas that do not meet safety or quality standards, and pro-actively work with employees to enhance performance * Ability to carry out assigned task to their completion and meet deadlines * Ability to pass forklift and hazardous certifications yearly. * Ability to lift and pull cargo which weights 70lbs or less * Ability to work under pressure and problem solve * Ability to read and understand industry documents (container load plans, bill of lading, bonded documents Skills: * Ideal candidate will possess a "can do" attitude with a "will do" work ethic * Must have the ability to work in a fast paced environment * General computer skills - Microsoft Office, Outlook, AS400 * Strong verbal and written communication skills BEWARE OF FRAUD! Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind: * Hub Group will never solicit money or credit card information in connection with a Hub Group job application. * Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail. * Hub Group job postings are posted on our career site: ********************************
    $108k-158k yearly est. Auto-Apply 11d ago
  • Manager, IT Services

    Molina Healthcare Inc. 4.4company rating

    Columbus, OH

    Responsible for all information technology operations activities, including computer operations, data and operations support. Monitor budgets and expenses within department and accountable for meeting budget goals. Recommends input to policy principles and budget constraints. Provides expertise to departments regarding policies and procedures, problem resolution, and methods. KNOWLEDGE/SKILLS/ABILITIES * Analyzes, reviews and measures service level performance against agreed upon service level agreements (Service Level Agreements) with the business and operating-level agreements with service providers (internal and external). * Works closely with the business and service providers to negotiate and agree on service level requirements off any proposed new services and changes to existing services. * Works with the business and service providers to define the proper metrics and KPIs in evaluating service delivery quality and performance levels. Produces regular reports on service performance and achievement to stakeholders. * Organizes and maintains the service level review process with the business and service providers. Initiates any actions required to maintain or improve service levels. * Acts as a change agent to implement and manage quality improvement processes in service delivery management. JOB QUALIFICATIONS Required Education Bachelor's Degree or equivalent combination of education and experience Required Experience 5-7 years Preferred Education Graduate Degree or equivalent combination of education and experience Preferred Experience 7-9 years To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $80,412 - $188,164 / ANNUAL * Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. About Us Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
    $80.4k-188.2k yearly 2d ago
  • IT Service Desk Manager

    Safelite 4.2company rating

    Columbus, OH

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. A Brief Overview Reporting to the VP Infrastructure & Operations, the IT Service Desk Manager will be accountable for the management of the Service Desk operations, including day-to-day running of the team, key metrics/targets and providing fantastic service to our 17,000 colleagues. As a member of the Infrastructure & Operations Management team, must be able to effectively communicate with senior members of the Business community as well as the IT organization. What you will do Defining, creating, and delivering IT Service Desk standards, that align with the Global Service Desk standards and processes. Direct management of the market Service Desk. Driving the development and continuous improvement cycle. Delivering analytics insights and reporting around Service Desk performance and opportunities for Improvement, Automation and Knowledge Base articles to enable self-service. Participate in Service Design & Transition exercises as a result of Project implementations. Address and resolve escalations. Represent the region by providing input and partnering with the Belron Service Management team. Major Incident Management support, as needed. Education Qualifications Bachelor's Degree Degree in Computer Science or relevant field or relevant experience Required Experience Qualifications 4-6 years Relevant experiece Required Experience in an IT Service Desk Management role, directly involved in the day to day running of Service Desks Experience of ServiceNow ITSM tooling Comfortable interacting with Technology Leadership team Excellent working knowledge of the different ITIL processes Adept problem solver with the ability to focus on the overall goal Demonstrable experience of collaborative working with teams locally and globally Demonstrable experience of writing reports, preparing slides (using PowerPoint) and giving formal presentations Excellent English language written and spoken Skills and Abilities IT Service Desk leadership IT Service Management and Service Improvement Service ITSM and ITAM understanding Communication skills - both written and verbal covering a wide range of stakeholder groups from management level to operational level Strong self-motivation, ability to work independently when required Bias for action Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. #LI-HL1
    $56k-74k yearly est. Auto-Apply 55d ago
  • Incident Manager/ Problem Management

    Ayr Global It Solutions 3.4company rating

    Hamilton, OH

    AYR Global IT Solutions is a national staffing firm focused on cloud, cyber security, web application services, ERP, and BI implementations by providing proven and experienced consultants to our clients. Our competitive, transparent pricing model and industry experience make us a top choice of Global System Integrators and enterprise customers with federal and commercial projects supported nationwide. Job Description Incident Manager/ Problem Management (5+ Yr Exp) Location: Hamilton, OH Qualifications THE JOB Responsible for leading project teams and large individual projects, troubleshooting operations issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services, and the review, validation and implementation of customer-requested configurations and design changes. Acts in compliance with industry and Company technical requirements, standards, policies, and procedure. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in multiple managed services solutions and vendor equipment. Acts as a key contributor in a complex and crucial environment. THE WORK YOU'LL DO Serves as an intermediary between the Design/Product Teams and the Service Assurance Engineering Team to validate and approve designs Works with implementation teams to onboard new customer solutions Demonstrates advanced knowledge and in-depth understanding of product life cycle. High aptitude for product design and network architecture Interfaces with customers to implement issue resolution and routine maintenance updates and configuration optimization Interfaces with equipment vendors to resolve and document equipment fixes, firmware upgrades, etc. Interfaces with off-net providers to resolve transport, outage and CPE-caused issues Serves as special point of contact/SME for Enterprise Tech Support during new product enhancements and tools enhancements. Able to identify root cause trends and further analyze deep tech data and drive to resolution Identifies knowledge, training and documentation gaps for lower tiers of support and works with training, technical writers and implementation teams to close gaps Manages large technical projects to completion. Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization. Refines group process, delegates tasks, represents team on project calls Works service impacting escalations from Engineers 1, 2, 3 and other internal departments Makes configurations changes as necessary /applicable Creates, reviews and maintains documentation for individual customer solutions. Able to communicate at all levels of the organization clearly and effectively Develops and delivers technical training Able to function independently. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned. KNOWLEDGE AND ABILITIES Highest level escalation point for Managed Services customer issues. Serves as Subject Matter Expert for all products and customer implementations. Proactively reviews customer solutions to identify and resolve potential issues. Proactively makes design improvement recommendations. Provides a great customer experience. EDUCATION AND TRAINING Qualifications: Bachelor's Degree or Equivalent Certifications: CCNP, CCDP, JNCIP (preferred) Additional Information If anyone might be interest, please share your resume at *************************** or you can directly contact me at ************
    $65k-91k yearly est. Easy Apply 23h ago
  • Organizational Change Manager Level 1

    Apidel Technologies 4.1company rating

    Blue Ash, OH

    Support the overall vision of the Technology & Digital (KTD) team by developing, updating, and communicating standards, policies, and procedures needed to effectively achieve strong business results. This position will utilize modern best practices from OCM, training and technical writing to create a clear and concise user experience enabling faster adoption, greater utilization, and higher proficiency of our contracts and vendor management processes and system. Refine, lead and execute OCM plans Develop and deliver training to multiple impacted groups of users in a hybrid, diverse work environment. Document online training materials Strong interpersonal communication skills, both verbal and written. Proven problem solving and organizational skills. Demonstrated ability in team motivation and delegation. Excellent communication and presentation skills to effectively communicate information to customers and to all levels within the organization. Key Responsibilities Facilitate discovery with stakeholders and build an approach with targeted communications for internal and external users Leverage technology to drive change and introduce resources through an internal web space on the Confluence platform and through in person training delivery in a hybrid work environment Conceptualize visuals and build user experiences that drive action and produce measurable comprehension Present solutions to multiple stakeholders for review and feedback Ensure final products are developed within specifications for desired channels, and technical writing is accurate Measure progress/behaviors and apply pivot approach if necessary Must be able to perform the essential job functions of this position with or without reasonable accommodation Implement the Organizational Change Management (OCM) Framework to manage the people side of change caused by change and transition Develop and deliver actionable and targeted change management plans including: a communication plan and training plan Coordinate, conduct, and measure training deployment and competencies Develop training and supporting user materials through an internal portal (Confluence) Execute delivery of OCM training to the organization and to external partners through formal and informal hybrid learning events Execute Change Management while supporting Change Management practices Note to Vendors Remote/hybrid/fully in office: Remote/Hybrid Top 3 Skills: Change Management Frameworks (ex: Prosci), Project Management, Stakeholder Engagement Soft Skills needed: Leadership, Problem-Solving, Adaptability Interview process - virtual interviews to start asap Prescreening - 5 video interview questions and a game
    $91k-119k yearly est. 9d ago
  • Infrastructure Services Manager

    Eliassen Group 4.7company rating

    Cincinnati, OH

    Job DescriptionDescription: **100% On Site in Cincinnati, OH** Leading company in Plumbing, Sewer and Water headquartered in Cincinnati, OH. This is a full-time, permanent opportunity, offering a competitive salary and comprehensive benefits package. Qualified applicants must be willing and able to work on a w2 basis. $120k-$130k + benefits package to include home internet, phone and parking. Responsibilities: · Manages day-to-day operations to ensure both new and current IT initiatives are completed within agreed upon timeframe and delivered to user expectations. · Communicates with decision makers and stakeholders to ensure understanding of deliverables and negotiate expectations · Develop and assign project tasks to team members and serve as a team lead to challenge, motivate, and evaluate team member progress. Monitor project status and results against budget and schedule · Assist in the design, development and implementation of IT processes, procedures, and policies in accordance with the IT strategy and vision · Remains current with developments in the field of technology and management and evaluates feasibility of incorporating newest solutions into IT projects, workflows, processes, and procedures. Utilizes sources including technical publications, industry networking, vendor communications, conferences and user groups. Advises, counsels, and educates stakeholders on the competitive and/or financial impact of options · Performs analysis of network needs and contributes to design of network architecture, integration and installation · Maintains network hardware and software, including servers, peripherals, network nodes, terminals and wiring · Coordinates with other departments to understand and meet their requirements · Evaluates network hardware and software requirements and capabilities and makes recommendations · Checks systems to optimize performance and to initiate recovery action after system failures · Establishes budgetary requirements for equipment replacement · Establishes and controls systems access and security · Plan for business continuity/disaster recovery and coordinate testing with employees · Manage procurement of IT assets · Plan and conduct performance reviews for direct reports · Train, coach, and mentor team members · Oversee the development, implementation and administration of staff training procedures and policies · Oversee development and communication of all systems documentation · Accurately communicates pertinent information. Assists in the development and implementation of quality improvement programs for assigned department(s) Experience Requirements: · Requires five or more years of related technical and managerial experience · Extensive infrastructure and application support experience using any ITIL based ticketing and incident management systems · 3+ years' experience in implementing and supporting VMware vSphere environments · 5+ years' experience implementing and supporting Microsoft Windows Server environments · 2+ years' experience supporting VMware Horizon virtual desktop environments · 3+ years' experience in implementing and supporting storage area networks · Microsoft Exchange administrative experience preferred · F5 Big-IP administrative experience preferred · Demonstrated progressive experience in the management of a technical support team · Ability to motivate and direct staff members · Strong customer service orientation · Proven analytical and problem-solving abilities · Ability to effectively prioritize and execute tasks · Good written, oral, and interpersonal communication skills · Ability to present ideas in business-friendly and user-friendly language · Willing and able to be on call for support escalations · Willing and able to be in pager rotation with the rest of the infrastructure staff Education Requirements: · Bachelor's degree or equivalent combination of education and experience is required Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, ************* inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range. W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact ********************. About Eliassen Group: Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate. Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
    $120k-130k yearly 9d ago
  • Manager, Demand & Deployment

    VSCO 4.3company rating

    Reynoldsburg, OH

    Manager, Demand & Deployment - (04FS7) Description Your RoleThe Manager of Demand and Deployment will lead a team of Demand and Deployment Analysts / Inventory Deployment Analysts with primary responsibility for developing inventory deployment strategy through in-depth store analytics and allocation execution. Position will ensure store inventory levels reflect merchandise strategy and that inventory targets are established to meet or exceed sales, product margin and turn goals. Other position key responsibilities include book of business tactical ownership, talent development, continuous process improvement, and store-level analytics to drive action. The Manager provides strategic management, in conjunction with MP&A partners, Marketing, Finance, Merchants, Store Operations, Visual and Logistics Services. The position also oversees the analysis of current business trends, market, and historical data to affect course corrections and improvements based on business trend. Why You Belong HereAt Victoria's Secret & Co, you'll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You'll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy. We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you'll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business. Your ImpactPlay leadership role in developing D&D organization objectives and implementing solutions to meet or exceed product margin, inventory turn and service level goals by partnering and collaborating cross-functionally. Recruit, develop and retain top level deployment talent. Partner with Merchandising, Planning, Operations, Logistics and SCP&A to optimize flow of inventory from the vendor to DC and DC to stores. Lead and partner in the development and implementation of supply chain/inventory management initiatives that support overall company and brand objectives. Develop, consolidate, and communicate a comprehensive brand deployment strategy that includes inventory targets and identifies opportunities and risks by store group for each floorset. Develop and update DC and store unit projections based on merchandise buy plans and deployment strategies. Act as brand liaison to field regarding inventory and store inventory strategies and issues. Develop store knowledge based on geographical attributes, field communication, and historical store performance. Generate measurement methodology to monitor and report benefits & achieved results of inventory management practices. Click here for benefit details related to this position. Posted Salary Minimum: $110,200. 00 Posted Salary Maximum: $150,360. 00 (US Dollar (USD) VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location. Qualifications: Your Experience5-7 years of Inventory Management, Deployment, Store Forecasting, or Merchandise Planning. Preferred experience in JDA Allocation, JDA Fulfillment, MicroStrategy, Excel, PowerPoint and AccessStrong analytical skills & ability to analyze and understand quantitative and qualitative data Bachelor's degree in Business, Finance, Statistics, Operations, Supply ChainExperience in high volume, fast-pace, multi-location deployment environment Demonstrated ability to think strategically turning information into insights and actions through analysis and research Retail supply chain knowledge Strong communication, collaboration, and negotiation skills; working with multiple partners to resolve exceptions and negotiate best alternatives. Optimization mindset: designs and develops plans to optimize decisions Problem-solving skills & ability to proactively recommend solutions to various stakeholders; makes decisions with limited information We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States. Primary Location: United States-Ohio-ReynoldsburgWork Locations: Distribution Cntr 4-Vss/Vsb Reynoldsburg 43068Job: Planning/Allocation ForecastinOrganization: VS Home OfficeSchedule: RegularShift: StandardEmployee Status: ManagerJob Type: Full-time Job Level: Day JobJob Posting: Jan 16, 2026, 6:25:00 PM: :
    $110.2k-150.4k yearly Auto-Apply 3d ago
  • Manager Application Support

    First Student 4.7company rating

    Cincinnati, OH

    First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. The IT Manager oversees and manages an IT team, providing leadership for the team/services and aligning technology initiatives with business goals. This role is responsible for directing personnel and/or delivering IT services on a day-to-day basis. They develop and implement IT systems, policies, procedures, and best practices while managing key technology projects, services, platforms and operations. Major Responsibilities Manage services and personnel on a day-to-day basis. Understand and enable IT and business strategies. Manage team of developers/support engineers to triage/troubleshoot/resolve production issues in multiple applications Manage issue resolution and SLA target attainment Deliver IT projects and initiatives, direct cross-functional teams to successful project delivery. Support the IT budget, track expenditures, and oversee procurement of IT equipment, software, and services. Lead internal and external personnel. Mentor the team. Oversee hiring and training, conduct performance reviews, and foster collaboration and professional development. Manage IT systems and services to ensure optimal performance and compliance. Enforce IT policies, protocols, and procedures for the organization to protect systems and data. Manage relationships and agreements with technology vendors and service providers. Monitor emerging technologies and industry trends to identify opportunities to innovate and enhance business capabilities. Create disaster recovery plans and implement fail-safe procedures to minimize disruption in the event of systems failures. Develop tactical reports, dashboards, and recommendations for upper management to inform decision making. Ensure IT is compliant with all legal, regulatory, and data governance requirements. Support research on emerging technologies and industry trends to identify innovation opportunities. Minimum Education or Certifications Required Bachelor's degree in Information Technology, Computer Science or related field or equivalent experience. Minimum Experience or Skills Required 2+ years serving in a leadership or supervisory capacity. Expert knowledge of one or more IT domains with hands-on technical expertise. Strong leadership, collaboration, vendor management, and communication skills. Excellent analytical and problem-solving abilities. Excellent written, verbal and presentation and communication skills. Experience managing day-to-day financials (invoices, SOWs, etc.). Experience managing vendors and/or employees. Demonstrated ability to collaborate and resolve issues. Experience with IT frameworks (ITIL, PRINCE 2, TQM, Six Sigma, SCRUM, etc.). Passion for technology. In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20**********47/Fair-Chance-Hiring-law-poster.pdf.
    $110k-141k yearly est. Auto-Apply 12d ago
  • Marketing Data Manager

    Case Western Reserve University 4.0company rating

    Cleveland, OH

    Salary Grade Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $56,395 and $71,340, depending on qualifications, experience, department budgets, and industry data. Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess. Job Description POSITION OBJECTIVE The Marketing Data Manager is a key strategic staff member working to directly impact the application rate, admit rate, yield, revenue, student satisfaction and retention goals of the Enrollment Management Division. The marketing data manager ensures the strategic, accurate and timely delivery of all marketing messages to prospective students and applicants, parents of prospective students and applicants, high school guidance counselors, community based organizations and alumni across multiple channels including direct mail, e-mail, text messages and social media platforms on behalf of the units of the Enrollment Management Division (Office of Undergraduate Admission, Office of University Financial Aid (undergraduate), Enrollment Operations, Strategic Marketing and Communications, Pre-Collegiate Summer Programs and the Vice President for Enrollment). This position independently manages project management software, calendars, and communication strategies to execute and ensure projects meet key deadlines. The marketing data manager creates multiple complex queries to identify intended message recipients (audiences) using various data in an enrollment management content management system. The marketing data manager plays a significant role on the Enrollment Management Marketing team managing email, direct mail delivery and quality control while researching, writing and designing content, and serving as a key advisor to the Director of Recruitment and Strategic Initiatives. This position is 40% remote. ESSENTIAL FUNCTIONS * Manage quality control and deployment of all email, direct mail and social media based marketing messages that align with the goals established by Enrollment Management leadership. This requires high-level knowledge and understanding of enrollment management and project management technologies/software as well as data, and admissions processes. Responsible for complex queries using various data points and sources available in Slate, the Enrollment Management CRM, in order to identify recipients of specific targeted messages based on the specific message, and in order to achieve intended goals of the specific message. This function requires a clear and distinct understanding of the intended audience and desired outcome of each communication, communication series, and overall communication strategy. The ability to understand and draw from complex databases/ datasets, which include multiple constituencies, to target specific populations is critical. Research, create, and execute queries to ensure the timely and accurate delivery of millions of email messages, direct mail pieces, and text messages delivered annually by the Division of Enrollment Management. Plan, create, and execute queries across highly complex data sets related to Office of Undergraduate Admission, Office of University Financial Aid (undergraduate, graduate and professional), Enrollment Operations, Strategic Marketing and Communications, Pre-Collegiate Summer Programs and the Vice President for Enrollment to ensure the timely and accurate delivery of all direct mail campaigns initiated from the Office of Undergraduate Admission. Responsible for daily review of email campaigns and queries. Regularly evaluate and advise division leadership on opportunities for improved effectiveness of email campaigns based on variables selected, as well as progress toward goals. Monitor the success of campaigns and make recommendations to the Director of Strategic Marketing and Recruitment based on research findings. Provide division leadership with analysis of email deliverability and communication effectiveness including but not limited to open rates, click-through rates, funnel statistics and platform/device metrics as well as make recommendations to improve marketing performance and audience interactions. This requires a level of independent work. Judgement is essential to successfully analyzing data, message content and complex queries. (50%) * Develop and manage a monthly content calendar for Office of Undergraduate Admissions social media channels which include Facebook, Instagram and Twitter. Independently develop and pitch content ideas to the director. Research stories and contact students and campus members for content. Develop content and review submitted content. Post and monitor content daily or multiple times a day on Twitter, Instagram and Facebook depending on content availability and enrollment management goals. Independently determine content to retweet/repost content daily to enhance interactions and engagement on admission accounts. Review and manage content for accessibility standards and compliance. Work collaboratively with University Marketing and Communications to coordinate content and develop ideas that reach the various audiences impacted by Undergraduate Admission goals. Manage relationships with campus community to encourage university partnership in social media takeovers and engagement with admission content. Review and monitor account performance daily with the goal of building followers and enhancing content performance for the goals of recruitment and retention. Monitor and respond to appropriate engagement on the accounts. Monitor social media trends. (10%) * Plan, develop and deploy online registration forms and provide data management for Scholarship Programs, Campus Open Houses, Off-Campus Information Sessions and Special Programs. Plan communication sequences to optimize attendance at events and to maximize applications for scholarship programs, off-campus recruitment events and on-campus events. Monitor registrations of on and off-campus events and scholarship programs and modify existing communication campaigns as needed to achieve strategic goals. (10%) * Research and write compelling content (including copy and headlines) as well as select and edit photography for web content for the Office of Undergraduate Admission and in collaboration with the Office of Orientation and New Student Transitions and Office of University Financial Aid. Independently develop and pitch story ideas to leadership. Liaison with the Office of Orientation and New Student Transitions for weekly meetings, newsletter content, targeted communication, and queries. (6%) * Work with university-approved vendors to quote and order merchandise and recruitment materials for the division, in alignment with procurement office policies. (6%) * Play an essential role in the planning and execution of integrated, large-scale, long-term recruitment/marketing campaigns, including making recommendations to the Director of Strategic Marketing based on recruitment goals and past performance of the intended audience. (6%) * Design, edit and layout basic recruitment materials including letters, invitations, postcards, flyers. Develop ad-hoc reports from Enrollment Management Customer Relationship Management software for Director of Strategic Marketing and Communications. Develop ad-hoc data imports/exports from Enrollment Management Customer Relationship Management software. Research and write compelling content (including copy, subjects and headlines) as well as select and edit photography for HTML email communications delivered by the division of enrollment management (including but not limited to: First-Year Newsletter, Parent Newsletter, recruitment email, event promotions), including ensuring cross-platform compatibility and deliverability as well as compliance with CAN-SPAM regulations. Independently develop and pitch story ideas to leadership. Assist in the management of social media accounts that support the application, admit rate, yield, revenue, student satisfaction and retention goals of the Enrollment Management Division, including but not limited to writing status updates, selecting and posting photos/links and responding to questions from other users as well as students and parents. Seek out new, interesting, media content relating to Case Western Reserve University enrollment and higher education. This role is essential in drafting and delivering web, and social media content on behalf of the Office of Undergraduate Admission, Office of University Financial Aid (undergraduate, graduate and profession), Enrollment Operations, Strategic Marketing and Communications, Orientation and New Student Transitions and the Vice President for Enrollment. Proofread/edit/layout official correspondence from the Division of Enrollment Management to ensure accuracy before release. (10%) NONESSENTIAL FUNCTIONS Perform other duties as assigned. (2%) CONTACTS Department: Collaborative office environment; works as part of a four-member team. Regular contact with all Enrollment Management staff including directors and the vice president to exchange information and verify scope or complexities of data. University: Regular contact with campus staff, internal communication managers, University Marketing and Communications social media managers, Student Affairs, and Academic Support, including faculty to exchange information and gather content for communications via email, newsletters and social media. External: Frequent contact with prospective students and their parents/guardians; guidance counselors; university alumni; media inquiries; product vendors; freelance writers, editors, photographers, graphic designers to exchange information. Students: Regular contact with student office workers; interns; tour guides and student ambassadors to exchange information. SUPERVISORY RESPONSIBILITY May be responsible for directing the work of seasonal work-study student employees. QUALIFICATIONS Experience: 5 years of work experience in professional communications required. Experience with content management systems and project management software required. Experience using Slate to create, schedule and send emails strongly preferred. Education: Bachelor's degree required; Concentration in marketing, journalism, English, business preferred. REQUIRED SKILLS * Experience with content management systems and project management software required - Slate experience strongly preferred * Ability to understand and manage complex datasets related to admission and financial aid. * Ability to write queries involving multiple variables using complex Boolean logic * Proven ability to manage deadlines and complex content calendars required * Proven ability to manage a high volume content calendar of communications including email, text messages, direct mail, social media and other media * Attention to various details is required * Excellent written and oral communication skills required; superior organizational, reporting, and analysis skills mandatory. Ability to read, comprehend and synthesize quickly. * Understanding of undergraduate admission audiences, processes, policies, and procedures as well as enrollment management goals is required * Ability to work in close quarters with colleagues in a fast-paced, goal driven environment. * Proficiency on both Windows and MacOS operating systems required * Experience with Microsoft Office (esp. Excel and Access) and Adobe Creative Suite required * Experience with HTML, CSS, Javascript and Liquid Markup strongly preferred * Experience with social media platforms (Facebook, Instagram, Twitter), content development calendars and management tools (Hootsuite), performance management strongly preferred. * Experience working as part of a team required * Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest. * Ability to meet consistent attendance. * Ability to interact with colleagues, supervisors, and customers face-to-face while also possessing an ability to work independently and use judgement when completing projects and analyzing complex queries * Ability to work under pressure and meet deadlines. Individual must be mature, professional, and possess meticulous attention to detail. * Support for training staff in Slate. WORKING CONDITIONS Office setting, with meetings and activities in buildings throughout the campus. Occasional conference travel may require airline, hotel and rental car reservations. Ability to work outside regular business hours to maintain deadlines, oversee social media engagements and to respond to fast-changing competitive environment is possible. This position is 40% remote. Hybrid Eligibility This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form. EEO Statement Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information. Reasonable Accommodations Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at ************ to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis. .
    $56.4k-71.3k yearly 4d ago
  • Manager, Data & Electronic Giving

    Unitedwaycleveland

    Cleveland, OH

    Manages all aspects of the online campaigns ensuring the process provides an easy efficient way for donors to make gifts electronically. Acts as a liaison and troubleshooter to staff and companies that utilize the system. Manage and schedule campaigns; create pledge sites, schedule emails, monitor campaigns from start to finish. Ensure functionality and accuracy of the systems and data collected. Participate in system development and create efficiencies. Duties and Responsibilities: Essential Job Functions/Key Accountabilities: Electronic Giving Develop and implement strategies for online campaigns, provides ongoing monitoring and maintenance of the system to ensure accuracy and functionality. Communicate with vendors and companies to schedule campaign kick-offs, special events, data requests. Create standard and customized pledge sites to the expectation of the company. Create events that run as supplements to their campaign. Ex: Raffles, auctions, ticket sales. Facilitate the upload and download of relevant DonorPoint data. Ensure the quality of data refinement and collection. Provide troubleshooting assistance, answer questions, and training. Conduct regular audits of pledge sites and assist with external audits as needed. Review and make recommendations about software modifications and enhancements to improve processes. Data Management Ensure the accuracy of the organizational database, including companies, organizations, donors, volunteers, and committees. Provides information, reports or queries of information contained on the database. Provide reports and analysis of data upon request of department or organizational leadership. Use of multiple reporting tools Review procedures and make recommendations on improving efficiency. Training and Support Develop training tools, manuals, and materials. Provide training to both internal staff and external customers on the use of DonorPoint online tools and report features. Other Duties Other responsibilities as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications: Required Education and Experience: Minimum bachelor's degree or equivalent combination of education and experience in a related field. 5 years of computer accounting, finance, and reporting. Preferred Education and Experience: Master's degree preferred Specialized Knowledge, Skills & Abilities (KSA) Relationship building skills Strong interpersonal communication Customer service abilities Excellent computer skills Analytical thinking Report writing Complex research and problem-solving Excel Spreadsheets Proactive, flexible and team player Ability to juggle competing priorities Self-motivated Attention to detail and accuracy Skilled with general accounting techniques and procedures Account receivable Reconciliations and auditing skills Strong computer skills to include Microsoft Office Suite, CRM, and donor databases Work Environment/Physical Demands (if any): The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential job functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Working conditions are normal for an office environment which includes but not limited to the following: Occasionally required to stand' walk; sit; use hands to fingers; hand or feel objects; tools or controls; reach with hands and arms; talk and hear Employees may need to occasionally lift up to 25 lbs The noise level in the work environment is usually minimal UWGC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, advanced education, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws.
    $77k-115k yearly est. Auto-Apply 60d+ ago
  • Field Service Manager Branch

    Crown Equipment Corporation 4.8company rating

    Grove City, OH

    : Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere. Job Posting External Job Responsibilities: * Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards. * Recruit, interview, develop, and evaluate service personnel. Counsel direct reports. * Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc. * Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports. Qualifications: * High school diploma and prior experience as a Field Service Technician * Prior experience as a Dispatcher and/or Supervisor preferred * Strong technical/repair knowledge * Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience * Valid driver's license, good driving record, and the ability to safely operate lift trucks Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities Nearest Major Market: Columbus Job Segment: Branch Manager, Maintenance, Service Manager, Field Service, Warehouse, Management, Manufacturing, Customer Service
    $70k-99k yearly est. 60d+ ago
  • Electrical Service Manager

    Cygic

    Grove City, OH

    Job Description Electrical Service Manager An international leader in high-power conversion units and high-precision DC measurement systems is seeking a Service Operations & Accounts Manager to support and grow its U.S. operations. The company delivers integrated, customer-focused solutions for power conversion, measurement, and industrial energy monitoring across multiple sectors. This role is ideal for an Electrical Engineer who has progressed into service leadership and customer-facing commercial responsibilities. You will combine technical depth, field team coordination, service operations oversight, and account management to ensure excellence across U.S. activities. You will report functionally to the European headquarters and act as the central point of coordination between sales, service, engineering, and customers, ensuring that U.S. operations meet global standards while growing service revenue streams (spare parts, retrofits, maintenance, modernization, and technical upgrades). Core Responsibilities Lead, coordinate, and support field service engineers and technicians. Oversee service interventions, preventive maintenance schedules, on-site commissioning, and troubleshooting. Ensure field operations meet safety, quality, and performance KPIs. Technical Expertise & Project Execution - Manage the technical execution of service and retrofit projects. - Review technical documentation, system specifications, and customer requirements. - Provide level-2 technical support and act as the engineering liaison between the U.S. and Europe. Commercial & Customer Management - Own customer relationships across service, aftermarket, and technical support. - Develop and manage service proposals, quotations, and commercial offers. - Drive growth in spare parts, service contracts, retrofits, and upgrades. - Maintain the project and service pipeline, forecasting activities and opportunities. - Support the U.S. sales team with technical inputs and customer meetings. Business Development & Strategic Growth - Identify new service opportunities and modernization opportunities within existing accounts. - Monitor industry trends and provide insights to headquarters. - Help improve processes, efficiency, and customer satisfaction across the entire service lifecycle. Required Hard Skills - Bachelor's or Master's degree in Electrical or electromechanical Engineering (or related field). - Experience managing a field team, service engineers, or technical operations. - Background in power systems, industrial electrical equipment, or automation/controls. - Experience in service sales, customer account management, or aftermarket commercial roles. Required Soft Skills - Strong leadership presence with hands-on ability to guide and mentor a team of 5 - Excellent relationship-building skills with both customers and internal teams. - Clear communication and ability to present complex technical topics simply. - Analytical thinking with attention to detail and problem-solving abilities. What We Offer - Direct collaboration with both U.S. operations and European HQ. - A hybrid role covering technical, commercial, and managerial exposure. - Long-term growth opportunities in a high-technology, international environment. - Competitive compensation and comprehensive benefits: - Medical, Dental & Vision (UnitedHealthcare) - 401(k) with employer contributions - Life & disability insurance - Tuition reimbursement - Professional development resources Equal Employment Opportunity (EEO) Statement The company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law. We are committed to fostering an inclusive, equitable workplace that supports diversity in all forms.
    $52k-86k yearly est. 30d ago
  • Manager, Data & Electronic Giving

    United Way of Greater Cleveland 3.7company rating

    Cleveland, OH

    Manages all aspects of the online campaigns ensuring the process provides an easy efficient way for donors to make gifts electronically. Acts as a liaison and troubleshooter to staff and companies that utilize the system. Manage and schedule campaigns; create pledge sites, schedule emails, monitor campaigns from start to finish. Ensure functionality and accuracy of the systems and data collected. Participate in system development and create efficiencies. Duties and Responsibilities: Essential Job Functions/Key Accountabilities: Electronic Giving Develop and implement strategies for online campaigns, provides ongoing monitoring and maintenance of the system to ensure accuracy and functionality. Communicate with vendors and companies to schedule campaign kick-offs, special events, data requests. Create standard and customized pledge sites to the expectation of the company. Create events that run as supplements to their campaign. Ex: Raffles, auctions, ticket sales. Facilitate the upload and download of relevant DonorPoint data. Ensure the quality of data refinement and collection. Provide troubleshooting assistance, answer questions, and training. Conduct regular audits of pledge sites and assist with external audits as needed. Review and make recommendations about software modifications and enhancements to improve processes. Data Management Ensure the accuracy of the organizational database, including companies, organizations, donors, volunteers, and committees. Provides information, reports or queries of information contained on the database. Provide reports and analysis of data upon request of department or organizational leadership. Use of multiple reporting tools Review procedures and make recommendations on improving efficiency. Training and Support Develop training tools, manuals, and materials. Provide training to both internal staff and external customers on the use of DonorPoint online tools and report features. Other Duties Other responsibilities as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications: Required Education and Experience: Minimum bachelor's degree or equivalent combination of education and experience in a related field. 5 years of computer accounting, finance, and reporting. Preferred Education and Experience: Master's degree preferred Specialized Knowledge, Skills & Abilities (KSA) Relationship building skills Strong interpersonal communication Customer service abilities Excellent computer skills Analytical thinking Report writing Complex research and problem-solving Excel Spreadsheets Proactive, flexible and team player Ability to juggle competing priorities Self-motivated Attention to detail and accuracy Skilled with general accounting techniques and procedures Account receivable Reconciliations and auditing skills Strong computer skills to include Microsoft Office Suite, CRM, and donor databases Work Environment/Physical Demands (if any): The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential job functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Working conditions are normal for an office environment which includes but not limited to the following: Occasionally required to stand' walk; sit; use hands to fingers; hand or feel objects; tools or controls; reach with hands and arms; talk and hear Employees may need to occasionally lift up to 25 lbs The noise level in the work environment is usually minimal UWGC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, advanced education, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws.
    $49k-64k yearly est. Auto-Apply 60d+ ago
  • Service Manager

    DXP Enterprises 4.4company rating

    Cincinnati, OH

    Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers. Check out our many videos to learn more! ************************************* Responsibilities of the Service Manager include but are not limited to: * Plans and directs the work of the Service Coordinators and Service Technicians, placing particular emphasis on the successful completion service jobs * Continually improves and develops standards for the Service Department * Administers safety, technical, and process training as required for department * Organizes shop to accomplish operational goals and advises VP Operations on staff requirements * Monitors Service Department to ensure efficient use of manpower and compliance with customers' requirements * Works with Sales Professionals to prepare technical proposals and support customer needs * Works with the Safety Coordinator to ensure that the service department operates according to * Company Safety policies, both in the shop and in the field * Works closely with the Customer Service Manager to develop and accomplish long-range operating and service sales growth goals Qualifications of the Service Manager include but are not limited to: * Extensive (7-10 years minimum) experience in pump and/or other rotating equipment * Employee management experience * Ability to motivate team and accomplish goals #LI-YJ1 #zrjj Additional Information: * Physical Demand: Must be able to lift up to 50lbs unassisted * Working Conditions: Shop Environment * Training/Certifications: N/A * Shift Time/Overtime: Must be able to work overtime as necessary * Travel: Travel to client sites. Must have clear driving record according to company guidelines * Education: High School Diploma required DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry. DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. All part-time and temporary employees are eligible for 401(k). Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V
    $45k-64k yearly est. Auto-Apply 2d ago
  • Manager - Laboratory Services

    K.A. Recruiting

    Crooksville, OH

    Need a new job? I've got great news for you. I have a Manager Laboratory Services position available north of Crooksville, Ohio! Details - Full-time - Opportunities for growth - Full, comprehensive benefits package (PTO, health insurance, life insurance, 401k, etc) Requirements - BS degree - ASCP certification - Prior lab experience and knowledge - Supervisor experience needed Job Quick Facts - Oversees phlebotomy and central processing - Reports to Lab Director - Has 1 peer manager (Clinical Lab Manager) - Has 1 Phlebotomy Supervisor/Senior Tech - Must be willing to work as a Phlebot in times of high census/call-offs - Experience in a high volume lab almost a ‘must' - Experience with the corrective action process strongly recommended - Not a position for the timid of heart or anyone lacking leadership confidence Click apply or email your resume to leah@ka-recruiting.com/ call or text 617-746-2751! REF#LM973
    $52k-86k yearly est. 4d ago
  • Financial Services Manager

    Navia Benefit Solutions

    Moraine, OH

    . pays $90K-$120K The position is responsible for managing the Financial Services/ Custodial Operations team members and process, including all client-related banking transactions. The position will support the Head of Custodial Operations. Essential Functions Manage the client banking relationship and client banking processes Expert understanding online banking systems Manage set up of new users, new accounts and administration systems Oversee production of daily online transactions (working through banking administrator role) Troubleshoot escalated banking discrepancies that need research Manage all banking activity controls (operational and security) Monitor quarterly analysis fees Manage and perform bank and plan account reconciliation process, reconciling the underlying bank account or cash account to the corresponding operational administration system of record. The following service areas require monthly reconciliations of different types: COBRA and Direct Billing administration transactions Reimbursement (FSA/HSA/Commuter. Etc.) administration transactions Premium Billing administration transactions Other miscellaneous bank accounts Ensure that effective accounting controls and reconciliation processes are in place for all service areas within Navia. Develop and monitor financial controls for all banking transactions and approval processes. Proactively provide insights to improve operational processes to ensure accurate reconciliation. Support SSAE 18 SOC 1 audit by managing banking controls and responding to audit requests. Develop and oversee ongoing audit controls to ensure that banking processes are being performed and maintained in a manner that minimizes reconciliation issues. Salesforce case management Manage the Financial Services/Custodial Operations Associates, Team Lead, and Offshore support staff, including coaching and development and accountability for day-to-day tasks. Other duties and ad-hoc projects as assigned Requirements Bachelor's degree in business or accounting or commensurate banking experience Online banking system transaction processing Management or supervisory experience General accounting and bank account reconciliations Familiarity with financial or banking controls and procedures Experience with QuickBooks (extensive knowledge is +) and Microsoft Excel, Word and Outlook Strong written and verbal communications skills Excellent attention to detail and critical thinking skills Adaptable, ability to pivot in fast-changing environment Please visit our career page and apply directly: ********************************* Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.
    $90k-120k yearly Auto-Apply 59d ago
  • Fleet Service Manager

    Kimble 4.1company rating

    Twinsburg, OH

    Job Description We are seeking a highly skilled and motivated Fleet Service Manager to lead and oversee our fleet maintenance operations. This individual will be responsible for managing all aspects of fleet service, including maintenance, repair, and the efficient operation of diesel and Compressed Natural Gas (CNG) vehicles. The ideal candidate should have a strong technical background, excellent leadership skills, and a commitment to safety and environmental standards. Key Responsibilities: - Manage and oversee the daily operations of maintenance facilities, ensuring that all diesel and CNG vehicles are maintained to the highest standards of safety and efficiency. - Develop and implement maintenance schedules, policies, and procedures to maximize vehicle uptime and extend the lifespan of fleet assets. - Lead, mentor, and support a team of technicians, fostering a collaborative and high-performance work environment. - Monitor and analyze fleet performance data to identify opportunities for improvement and cost-saving measures. - Ensure compliance with all relevant regulations, including DOT and OSHA safety standards. - Collaborate with other departments to coordinate vehicle usage and optimize fleet operations. - Oversee the procurement of parts and equipment, managing budgets and supplier relationships effectively. - Stay up to date with industry trends, emerging technologies, and best practices related to diesel and CNG vehicle maintenance and operations. Qualifications: - Bachelor's degree in Automotive Technology, Mechanical Engineering, Business Administration, or a related field preferred; equivalent experience will be considered. - Proven experience in fleet management, with an emphasis on diesel and CNG vehicles. - Strong leadership and team management skills, with the ability to motivate and develop staff. - Excellent problem-solving and decision-making abilities. - Familiarity with fleet management software and diagnostic tools. - Strong knowledge of safety regulations and DOT standards related to fleet operations. - Excellent communication and interpersonal skills. Benefits: - Competitive salary. - Comprehensive health, dental, and vision insurance. - 401k plan with company matching. - Opportunities for professional development and career advancement. - Paid Vacation. If you have a passion for fleet management and a proven ability to lead teams in delivering exceptional service, we encourage you to apply for the Diesel and CNG Fleet Service Manager position. Join our dynamic team and contribute to our commitment to excellence and sustainability in fleet operations in our new state-of-the-art facility.
    $57k-92k yearly est. 15d ago

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