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Service delivery manager full time jobs - 42 jobs

  • Product Delivery Manager

    Smart Energy Water 4.3company rating

    Columbus, OH

    Smart Energy Water (*********** Full time permanent Columbus, OH SEW, with its innovative and industry-leading cloud platforms, delivers the best Digital Customer Experiences (CX) and Workforce Experiences (WX), powered by AI, ML, and IoT Analytics to the global energy, water, and gas providers. At SEW, the vision is to Engage, Empower, and Educate billions of people to save energy and water. We partner with businesses to deliver platforms that are easy-to-use, integrate seamlessly, and help build a strong technology foundation that allows them to become future- ready. A Couple of Pointers: We are the fastest growing company with over 420+ clients and 1550+ employees. Our clientele is based out in the USA, Europe, Canada, Australia, Asia Pacific, Middle East Our platforms engage millions of global users, and we keep adding millions every month. We have been awarded 150+ accolades to date. Our clients are continually awarded by industry analysts for implementing our award-winning product. We have been featured by Forbes, Wall Street Journal, LA Times for our continuous innovation and excellence in the industry. Overview SEW is seeking a Product Delivery Manager to join our award-winning team in delivering innovative technology solutions spanning mobile, enterprise, and web applications. The ideal candidate is a highly organized individual, with a good technical understanding of web and mobile applications, has strong experience in leading teams on internal / external facing products and projects and interacting with stakeholders, design and technical team members to get things done. Responsibilities Own delivery and execution of enterprise SaaS implementation projects Lead cross-functional teams across client and internal stakeholders to ensure project success Manage technical scoping, timelines, risks, and escalations Guide API and integration discussions with client IT teams and internal engineering Oversee implementation of third-party payment solutions (e.g., Chase, Braintree, and etc…) Work with product and support teams to transition implementations to go-live and beyond Maintain strong client relationships and drive alignment on delivery milestones Eliciting and documenting requirements, discovering and documenting workflows, leading the product strategy, prioritizing needs and wants, evaluating and assessing risks, planning, tracking, and managing assigned projects. The candidate will identify issues proactively, resolve conflicts, escalate if necessary, and work across the organization. Work closely with the cross functional teams, communicate priorities, and work with key stakeholders to ensure expectations are managed, and the project delivered to satisfaction. Responsible for ensuring teams adhere to (and/or aid in the creation of) the development and consistent application of product design principles, design patterns and shared code libraries to ensure efficient and scalable product development. Deliver end-to-end solutions for clients by drawing from a strong background across multiple disciplines including development, architecture, integration, testing, business analysis, organizational change management, and project management knowledge. Requirements 5-10 years of experience in technical project or delivery management within a SaaS or enterprise software company Proven success delivering complex enterprise programs in the Utility industry is a MUST Experience implementing one or more of the following solutions - CIS (SAP or Oracle), CX solution, Field Service automation, MDM etc. JIRA and related tools Strong proficiency in SQL, Excel, and/or BI tools (e.g., Power BI, Tableau) Familiarity with payment gateways, tokenization, and reconciliation workflows Excellent communication, organization, and stakeholder management skills Ability to translate between business and technical requirements Utility industry background is a must PMP, CSM, or similar certification is a plus Expert knowledge of the project lifecycle (whether it be software development, content, release management, etc.) Experience working with offshore development and test resources is highly desirable. Expert in Microsoft Project, Word, Excel, Visio, and PowerPoint. Must be able to work with multiple product and project teams simultaneously, thrive in a fast-paced and dynamic environment and connect unexpected threads across disparate delivery teams. Perform resource allocations and workload assignments according to delivery requirements. Proven problem-solving ability with complex, technical, and abstract concepts. " SEW is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law ."
    $95k-130k yearly est. 5d ago
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  • Managed Services -SAP Engagement & Delivery Senior Manager

    PwC 4.8company rating

    Columbus, OH

    **Specialty/Competency:** SAP **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 60% At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: + Craft and convey clear, impactful and engaging messages that tell a holistic story. + Apply systems thinking to identify underlying problems and/or opportunities. + Validate outcomes with clients, share alternative perspectives, and act on client feedback. + Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. + Deepen and evolve your expertise with a focus on staying relevant. + Initiate open and honest coaching conversations at all levels. + Make difficult decisions and take action to resolve issues hindering team effectiveness. + Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the SAP General team you are expected to empower our clients to navigate and capture the potential of their application portfolio while cost-effectively operating and protecting their solutions. As a Senior Manager you are responsible for leading large projects, innovating processes, and maintaining operational excellence while interacting with clients at a senior level to drive project success. You serve as a strategic advisor, leveraging your specialized knowledge and technical acumen of industry-leading business trends, the firm's client service offerings, and professional industry networks to deliver quality results to clients and provide strategic input into the firm's business strategies. Responsibilities - Lead and manage large projects with a focus on innovation - Maintain operational excellence across client interactions - Serve as a strategic advisor with specialized industry knowledge - Deliver elevated-quality results leveraging firm's service offerings - Provide strategic input into business strategies - Guide teams through complex problem-solving scenarios - Confirm cost-effective operation and protection of client solutions - Empower clients to enhance the benefits of their application portfolios What You Must Have - Bachelor's Degree - 7 years of experience What Sets You Apart - Demonstrating thorough knowledge of SAP applications - Consulting, designing, implementing and leading SAP projects - Assisting clients in SAP implementation and support - Managing common issues in various industry sectors - Leading technical development efforts and off-shore resources - Leading and managing business development opportunities - Building and utilizing networks of client relationships - Leading engagement teams and creating an atmosphere of trust - Coaching staff and providing meaningful feedback Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: *************************************** The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************
    $124k-280k yearly 60d+ ago
  • Service Desk Manager

    Dasstateoh

    Columbus, OH

    Service Desk Manager (260000AK) Organization: Secretary of StateAgency Contact Name and Information: Ambra StorayUnposting Date: Jan 29, 2026, 4:59:00 AMWork Location: SOS Civic Center Dr 4 180 Civic Center Dr Floor 4 Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $115,000 - $125,000 based on experience and skill Schedule: Full-time Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Information TechnologyProfessional Skills: Attention to Detail, Collaboration, Responsiveness, Continuous ImprovementPrimary Technology: Not Applicable Agency Overview SERVICE DESK MANAGERAbout Us:As Ohio's Secretary of State, Frank LaRose is doing his part to deliver a thriving democracy and a prosperous economy for all Ohioans. In his role as the state's chief elections officer, he is working to ensure that Ohio's elections are both secure and accessible. And, as the first stop for new businesses in the Buckeye State, he is assisting entrepreneurs as they receive articles of incorporation for a new business.Job Description Under the direct supervision of the Network Manager, the Service Desk Manager oversees daily operations of the Secretary of State (SOS) Enterprise Service Desk, providing technical support to SOS staff and 88 county Board of Election offices. The role manages the service desk team, ensures continuous service improvement, and enforces security protocols across devices and networks. Key responsibilities include remote troubleshooting, escalating unresolved issues, ensuring Service Level Agreements (SLAs) are met, and tracking performance metrics.The Service Desk Manager collaborates with internal departments for IT resource management and onboarding. This role requires staying current with industry trends and participating in disaster recovery and incident response teams. The position is overtime-exempt.ESSENTIAL DUTIES AND RESPONSIBILITIESService Desk and IT Operations Management:• Manage daily operations of the service desk and service desk team• Represent the service desk to stakeholders, ensuring continuous development and improvement• Provide technical support for Secretary of State (SOS) staff and all 88 county Board of Election offices• Oversee technical assistance for both internal and external customers• Establish and maintain Service Level Agreements (SLAs) to ensure timely IT service delivery• Oversee standard image, application, and OS updates to maintain a secure environment• Develop and maintain procedures for agency shared resources (e.g., conference rooms)• Manage IT onboarding/offboarding processes, ensuring proper hardware assignment and network access Technical Troubleshooting and Support:• Perform remote troubleshooting and escalate unresolved issues to next-level support• Provide advanced technical assistance, troubleshooting, and resolution of complex computer-related issues• Document and track issues, problems, and resolutions in ServiceNowCollaboration and Coordination:• Collaborate with SOS departments (e.g., IT, HR, Finance) to manage IT assets and ensure accurate procurement and assignment.• Participate in meetings to discuss projects, system designs, and their impact on IT infrastructure Training and Professional Development:• Stay current on industry standards and emerging technologies through training, literature review, and attending seminars• Develop and provide ongoing training for SOS staff on technical systems and procedures Other Responsibilities:• Participate in disaster recovery, incident response, and other specialized teams as required, including 24/7 operations if needed Unusual Working Conditions• May require evening and weekend work• Unclassified position, overtime exempt• Travel required; must have a valid driver's license and provide own transportation Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsMINIMUM QUALIFICATIONS Education• Required:• Bachelor's degree in Information Technology, Computer Science, or a related field• Preferred:• Master's degree in a relevant field• Professional certifications such as ITIL, CompTIA, or MicrosoftExperienceRequired:• At least 5 years of experience in IT service desk management or a similar IT support leadership role• Proven experience managing technical support teams in a high-volume, enterprise environment• Familiarity with ITSM tools (e.g., ServiceNow) and asset management processes.• Minimum 5 years managing Microsoft Active Directory, Entra, and Group Policy Management• Extensive experience with Teams-enabled conference rooms.• Experience with remote troubleshooting and escalation procedures in a networked environment• Experience with large-scale, enterprise-level systems and cross-functional collaboration Preferred:• Experience in public sector IT operations or supporting government agencies• Experience in disaster recovery and incident response planning KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of:• IT service management principles and best practices (e.g., ITIL, ISO/IEC 20000)• Windows operating systems, Microsoft 365, Teams, and enterprise collaboration tools• Network administration, endpoint security, Active Directory, Entra, and Group Policy• IT asset management, configuration, and software licensing• Incident, problem, and change management in ITSM platforms (e.g., ServiceNow)• Cybersecurity standards, access control, and compliance for public-sector environments• Disaster recovery, business continuity, and incident response procedures• Principles of staff supervision, team leadership, and performance management Skills in:• Diagnosing and resolving complex hardware, software, and network issues.• Managing and mentoring IT support teams for timely, high-quality service delivery.• Prioritizing workloads, meeting SLAs, and maintaining service standards.• Developing and implementing procedures, documentation, and training.• Communicating effectively with technical and non-technical audiences.• Analyzing performance metrics to improve service efficiency and outcomes.• Coordinating projects that affect IT infrastructure and operations.Abilities to:• Lead and motivate diverse technical teams in a fast-paced environment.• Promote accountability, customer service, and continuous improvement.• Translate business needs into effective IT service solutions.• Adapt quickly to emerging technologies and shifting priorities.• Protect sensitive data and maintain system security.• Manage multiple projects and deadlines independently.• Develop and enforce IT policies supporting organizational goals and compliance.• Collaborate effectively with county Boards of Elections and agency partners. Supplemental InformationThis position is Unclassified per ORC 124.11 (A) (30) Background check and drug screening required prior to employment ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
    $115k-125k yearly Auto-Apply 22h ago
  • Principal Data Center Facilities Development Manager

    Oracle 4.6company rating

    Columbus, OH

    We are seeking an experienced Principal Data Center Facilities Development Manager to oversee the onsite construction of data centers performed by colocation providers. This role is critical in ensuring that projects are managed effectively to meet schedule, quality, and design requirements. group of professionals dedicated to delivering state-of-the-art data center facilities at scale and at pace. This team comprises experienced project managers, commissioning experts, and construction specialists who work collaboratively to ensure the successful execution of complex data center construction projects. They bring a wealth of expertise in project management, technical design, and on-site construction, ensuring that our data centers meet the highest standards of quality, efficiency, and sustainability. By staying ahead of industry trends and incorporating innovative technologies, this team plays a crucial role in supporting Oracle Cloud Infrastructure's data needs and driving our growth and success. **Key Responsibilities:** 1. **Project Oversight:** provide an onsite presence for the onsite construction of major data centers by colocation providers, ensuring all projects are completed on time, within budget, and to the highest quality standards. 2. **Schedule Management:** Develop and maintain detailed project schedules, coordinating with colocation providers to ensure timely delivery of milestones. Provide validation of schedules by comparing to progress in the field. 3. **Risk Evaluation:** Independently analyze projects to evaluate the risk profiles associated with timely delivery, address gaps in risk identification and mitigation, and inform the business of associated potential impacts. 4. **Tenant Fit Out Integration:** Work closely throughout design, construction, and commissioning to fully coordinate and integrate the separate scope of tenant fit out projects with the DCIB teams leading these efforts. 5. **Quality Assurance:** Implement and oversee quality control processes to ensure all construction activities meet design specifications and industry standards. Bring concerns to the business as identified. 6. **Design Coordination:** Collaborate with design teams to ensure that construction activities align with the approved design plans and specifications. 7. **Stakeholder Communication:** Serve as the primary point of contact between the company and colocation providers, facilitating clear and effective communication. Facilitate decision making by brining tasks to leadership and identifying solutions for discussion. 8. **Risk Management:** Identify potential risks and develop mitigation strategies to ensure project success. 9. **Compliance:** Ensure all construction activities comply with relevant regulations, codes, and standards. 10. **Continuous Improvement:** Provide ongoing colocation provider evaluation input for continuous improvement. 11. **Onsite Presence:** maintain a physical onsite presence between 50-100% of the time depending on the demands of the project to ensure schedule, coordination, and quality are maintained throughout the life of the project. Projects may be international. **Required Skills** 1. Building Construction Knowledge: Strong knowledge of base building data center construction, including civil, structural, architectural, mechanical, electrical, controls, and plumbing. 2. Expertise in managing the startup and commissioning phases of data center projects. 3. Problem-Solving: Strong analytical and problem-solving abilities to address complex challenges in a fast-paced construction environment. 4. Technical Knowledge: understanding of data center design, construction, and operational requirements, with a focus on cutting-edge technologies and sustainability. 5. Project Management: Proven expertise in managing data center construction projects, ensuring timely and within-budget delivery. 6. Leadership: Demonstrated ability to lead under pressure, mentor, and inspire a diverse team of construction and design professionals. 7. Budget Management: Proficiency in creating, managing, and optimizing project budgets to ensure cost-effective use of resources. 8. Financial Review: Extensive experience and strong processes for invoice review / approvals and change order management. 9. Risk Management: Ability to identify potential risks and develop effective mitigation strategies to minimize impact on project timelines and costs. 10. Vendor Management: Extensive experience in selecting, negotiating, and managing contracts with external vendors, contractors, and suppliers. 11. Regulatory Compliance: In-depth knowledge of relevant regulations, industry standards, and organizational policies to ensure compliance in all construction activities. 12. Communication: Excellent verbal and written communication skills for effective stakeholder engagement and clear project updates. Qualifications 1. Bachelor's degree in Construction Management, Engineering, or a related field, or relevant experience. 2. Role is a full-time onsite position in Santa Teresa, NM. 3. Minimum of 10 years of experience in construction project management, with a focus on data center or colocation infrastructure, either for a general contractor, colocation provider, or hyperscaler. 4. Proven track record of successfully managing large-scale construction projects. 5. Strong understanding of construction processes, quality control, and design coordination. 6. Excellent communication, leadership, and problem-solving skills. 7. Ability to work effectively with diverse teams and stakeholders. Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from: $120,100 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC5 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_************* or by calling *************** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
    $120.1k-251.6k yearly 27d ago
  • Global Data Center Procurement Portfolio Manager

    CBRE 4.5company rating

    Columbus, OH

    Job ID 249191 Posted 24-Nov-2025 Service line GWS Segment Role type Full-time Areas of Interest Data Centers, Purchasing/Procurement **About the Role:** The **Senior Datacenter Procurement Program Manager** will play a key role in supporting a Global Portfolio Management Office (PMO) responsible for a growing retrofit construction portfolio. This is a client-facing role in a highly dynamic and matrixed environment, requiring deep expertise in procurement strategy, retrofit construction project execution, and vendor/GC management. The role focuses on implementing and continuously improving centralized procurement strategies, processes, and standards to hire and manage General Contractors (GCs) and vendors across multiple regions. This includes piloting innovative procurement strategies, creating playbooks, and ensuring consistency in policies to align with business objectives. The ideal candidate will possess exceptional communication, leadership, and problem-solving skills, along with significant experience in complex construction projects within live datacenter environments. **Key Responsibilities:** **_Procurement Strategy and Development:_** + Execute and improve the centralized procurement strategies for hiring and managing GCs/vendors across multiple regions, ensuring alignment with varied business objectives. + Continue to pilot new procurement processes, strategies, and methodologies to improve delivery speed and cost efficiency. + Maintain and update procurement playbooks, standards, and policies to ensure consistency and scalability. + Utilize Category Management methodologies to uncover savings opportunities and implement cost management strategies for assigned categories of spend. + Monitor and report out the progress of the Small Project General Contractor delivery method or other roll-out special delivery methods as needed. **_Project Management and Audits:_** + Provide project management expertise by conducting process audits, reviews, and refreshes to ensure adherence to procurement processes. + Analyze audit results, identify corrective actions, and implement necessary changes to maintain alignment with business needs. + Lead the development and monitoring of fully resourced and costed procurement project programs. + Develop regular reports for supply chain risks and monitor supplier performance. **_Vendor/GC Management:_** + Manage relationships with General Contractors and vendors, including holding regular meetings to improve long-term trust and performance. + Implement and continue to develop robust Key Performance Indicators (KPIs) for procurement activities to drive performance and accountability. + Establish and maintain open lines of communication with internal stakeholders and external suppliers to align expectations and improve delivery outcomes. **_Cross-Functional Collaboration:_** + Act as a critical liaison between Procurement, Construction, Operations, and Finance teams to align procurement strategies with broader organizational goals. + Work within a matrixed organization to influence and collaborate with multiple global stakeholders. + Partner with leadership to optimize decision-making using procurement data, industry knowledge, and risk management insights. **_Leadership and People Management:_** + Lead and manage a team of procurement analysts and senior professionals, ensuring day-to-day workloads are effectively prioritized and executed. + Foster a collaborative and supportive environment to maximize team efficiency and professional growth. + Provide strategic leadership in coordinating procurement activities, ensuring schedules and deliverables are met. **Qualifications and Experience:** **_Education:_** + Bachelor's Degree in Business, Engineering, Supply Chain Management, or Finance (required). + Master's Degree or MBA (preferred). **_Certifications:_** + Professional certifications such as CPSM, APICS, PMP, CPM, CPIM (preferred). + Proficiency in SAP Ariba **_Experience:_** + 5+ years of experience in procurement or supply chain management, with significant experience in construction project procurement. + Strong experience in complex retrofit construction projects, particularly in live data center environments. + Proven success in enterprise-level procurement, managing large spend categories, and developing sustainable cost savings programs. + Demonstrated expertise in contract management, including familiarity with US, EMEA and APAC general contracting contracts and legal requirements. + Experience managing teams of procurement professionals, consultants, or specialists. **Skills and Competencies:** + Procurement Expertise: Deep understanding of procurement processes, strategic sourcing, and category management methodologies. + Contract Knowledge: Strong knowledge of contract law, risk management, and industry-standard terms and conditions. + Project Management: Ability to develop and monitor project programs, ensuring alignment with business goals. + Communication Skills: Exceptional written and verbal communication skills with the ability to influence and collaborate across multiple stakeholders globally. + Problem Solving: Advanced analytical and problem-solving skills to navigate challenges and drive effective solutions. + Technical Proficiency: Strong command of Google workspace suite of tools, and procurement tools/software like SAP Ariba etc. + Leadership: Demonstrated ability to manage teams, foster collaboration, and establish trust across a diverse, matrixed organization. + Customer Focus: A primary focus on both internal and external customer needs to drive organizational success. **Why CBRE?** Becoming a member of CBRE equates to joining a worldwide frontrunner in data center solutions, where significant resources are allocated towards the growth and advancement of our employees. Benefit from extensive perks, ongoing educational prospects, and an environment that prioritizes creativity and teamwork. At CBRE, you will not only progress in your professional journey but also play a pivotal role in the achievements of our esteemed clientele. **BENEFITS** + Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc. + Internal advancement available after 6 month mark + Work/life balance + Competitive Pay **Applicant AI Use Disclosure** We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the **Global Datacenter Procurement Portfolio Manager** position is **$173,000** annually and the maximum salary is **$183,000** annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at *************** (U.S.) and *************** (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
    $173k-183k yearly 56d ago
  • Manager Transportation and Delivery Services

    Ohiohealth 4.3company rating

    Columbus, OH

    **We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. ** Summary:** The Transportation and Delivery Services Manager will oversee the full scope of OhioHealth's delivery operations, fleet management, electric vehicle network, and centralized mail services. This role is accountable for building and maintaining strong partnerships with external couriers, transportation providers, and suppliers, managing costs to budget across multiple cost centers in a matrixed environment, and drive efficiencies and cost reductions. Key responsibilities include managing the courier delivery network, fleet program in collaboration with our fleet management partner, directing the operation of OhioHealth's electric vehicle charging network, and leading the centralized Mail Services team to deliver efficient, high-quality service. **Responsibilities And Duties:** 40% - Delivery Services Provide exceptional service and ensure delivery reliability across the OhioHealth system and to patient homes. Lead programs and manage relationships with external couriers and transportation providers supporting deliveries across the OhioHealth network and to patient homes. Manage the cost structure and budgets across a matrixed cost center environment. Partner with cross-functional teams to ensure accountability for service metrics, routing efficiency, and utilization of services. Collaborate with courier partners and internal teams to optimize and standardize delivery routes, aligning with patient care needs. Facilitate governance meetings with partner teams and suppliers to drive performance and accountability. 25% - Fleet and EV Network Management Oversee OhioHealth's fleet assets and electric vehicle charging network providing customer support and driving up-time improvement and network utilization. Manage the relationship with the fleet management provider, supporting a program of 140+ vehicles including shuttles, ambulances, service trucks, mobile care sites, protective service cars, and delivery vans. Develop, implement, and manage policies and procedures to manage OhioHealth's fleet while evaluating life cycle, maintenance, fuel program, and governance (title, taxes, licensing and permits). Ensure effective utilization, maintenance, and strategic deployment of fleet resources. Launch and lead continuous improvement projects aimed at reducing the fleet's collective greenhouse gas emissions in alignment with OhioHealth's sustainability goals and driving cost efficiencies and reductions. 20% - Mail Services Coach and mentor the Mail Services team to provide excellent customer service and support to our OhioHealth partner teams. Direct daily mailroom operations and delivery routes across the OhioHealth system ensuring timely and efficient processing of incoming and outgoing U.S. Mail, campus mail, and packages. Manage postal vendors providing presort and postage services, along with mailroom technology and equipment. Oversee postal meters and system-wide spend; manages costs to budget. 5% - Strategy and Policy Analyze organizational growth to ensure appropriate capitalization and resource alignment. Develop annual and long-term strategies for program engagement and OhioHealth participation. Build and manage budgets to support strategic plans. Implement continuous improvement initiatives, identify strategic contracting approaches to strengthen delivery services across the system, and drive financial improvement initiatives. **Minimum Qualifications:** Bachelor's Degree (Required) **Additional Job Description:** **SPECIALIZED KNOWLEDGE** Minimum of 5 years work experience in supply chain, logistics, transportation management, mail/postal management, or related field. Excellent organizational project management skills, ability to manage multiple projects to achieve desired results within established timeframes. Strong leadership skills enabling effective implementations and change management through collaborative efforts with various areas and levels within the organization. Ability to define and track metrics; lead and manage front line associates. **MINIMUM QUALIFICATIONS** + Bachelor's degree or equivalent experience. + Field of Study: Transportation, Logistics, Economics, Supply Chain or related. + Years of experience: 5+ years of Transportation Management, Mail or Final Mile delivery operations or operational supply chain experience. **Work Shift:** Day **Scheduled Weekly Hours :** 40 **Department** Transportation Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
    $60k-73k yearly est. 11d ago
  • Manager, Data Center

    DSV Road Transport 4.5company rating

    Lockbourne, OH

    DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Lockbourne, 225 Rathmell Rd Division: Solutions Job Posting Title: Manager, Data Center Time Type: Full Time Position Description Summary: Responsible for planning, scheduling, coordinating, and measuring all operations within a client operated warehouse facility. Develop, implement, and measure standard operating processes within facility. Work from customer business schedules, develop daily schedules and measure performance to schedules. Oversee safety programs within the warehouse and ensure that customer satisfaction is high. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): * Establish and maintain warehouse operational infrastructure * Price all new business associated within facility * Develop and maintain ISO level operation guidelines and metrics including communication to internal and external customers * Develop and monitor productivity standards * Develop and maintain efficient, cost effective operations layout * Establish and maintain daily operating schedules * Coordinate daily cycle counts * P&L responsibility for the operation * Develop and maintain an internal training center within operation * Present facility operations to prospective customers * Ensure a safe working environment at all times and that employees comply with the use of personal protective equipment and proper precautions * Provide customer service to prevent and resolve errors * Select and place staff, ensure staff receives training for their job activities, and define specific job assignments. Manage performance to ensure required levels of productivity and organizational objectives are met The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. Working Environment: Assignment Complexity - Work on problems of diverse scope where analysis of situation or data requires review of identifiable factors. Exercise judgment within defined procedures and policies to determine appropriate action. Act as advisor to unit or sub-units, become actively involved as required to meet schedules or resolve problems. Accountability - Provide immediate supervision or assigns tasks to a unit or group of employees. May provide general or direct supervision to exempt employees and/or skilled nonexempt employees. A portion of time may be spent performing individual tasks. Impact of Decisions - Erroneous decisions or failure to achieve results will cause delays in schedules. Working Relationships - Frequently interact with subordinates, outside customers, and/or functional peer groups at various management levels. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects/schedules, etc. Scope - Receive assignments in form of objectives with goals and process to meet goals outlined. Provide guidance to employees according to established policies and management guidance. Work is reviewed by management to measure achievement of objectives. Administer company policies that directly affect subordinate employees. Recommend changes to unit or sub-unit policies. Essential Functions: Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is a management position. Bachelor's degree or equivalent required. Exceptional interpersonal, analytical, problem-solving, and communication skills required. Generally prefer 5-10 years of related supervisory or management experience. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email
    $93k-139k yearly est. 60d+ ago
  • Organizational Change Management (OCM) Manager

    The Greentree Group 4.7company rating

    Columbus, OH

    Are you an experienced change leader who thrives on guiding organizations through complex transformation? Do you have a keen eye for detail and excellent analytical skills? Have you led organizational change efforts where multiple teams deliver interconnected components in both process and technology? Would your friends describe you as a self-starter who takes pride in your work and enjoys collaborating with others? Are you a creative problem solver when there is no obvious path or solution? If so, we have an exciting opportunity for you at The Greentree Group! WHO WE ARE The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting-edge services and are always pushing the boundaries of what's possible. What sets us apart is our commitment to excellence and our passion for the work we do. At The Greentree Group, we are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it's helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact. We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work-life balance and personal well-being. Whether you're a seasoned expert or just starting out in your career, if you're passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you! ABOUT THE OPPORTUNITY As a potential Organizational Change Management (OCM) Manager, you will have the opportunity to collaborate with a talented team of professionals in support of a client in the Columbus, OH area. This potential role will serve as the principal line of communication between the stakeholders and the project team in a state-wide implementation effort. Join us and be part of our mission to make a difference! SOME RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Leading and executing change management approaches and plans to ensure maximum employee adoption and minimal resistance. Conducting change impact assessments, including stakeholder identification, impact analyses, and change readiness evaluations. Meeting with impacted users and stakeholders face-to-face in their environment to exchange information and understand their concerns. Utilizing structured methodologies and tools to create stakeholder engagement, communications, and learning strategies. Producing key deliverables such as communication plans, coaching plans, roadshows, training plans, resistance management plans, and readiness assessments. Translating system and process changes into actionable activities for employees and stakeholders. Collaborating with various business units and stakeholders to ensure consistent change adoption across the organization. Creating and managing comprehensive stakeholder engagement plans, anticipating and addressing potential resistance. Identifying potential risks and devising appropriate mitigation tactics. Coaching executive leadership and other key stakeholders to facilitate successful change. Gathering user and stakeholder feedback in regards to new systems and processes and delivering that information to the project team Establishing efficient communication processes, including preparation, utilization of channels, review, and distribution mechanisms. Advocating for and implementing activities that promote user education and adoption of new services and technologies. Formulating and executing the program's training/learning initiatives. Evaluating success through Customer Experience and Satisfaction metrics. Ensuring the timely execution of all OCM-related project deliverables. Undertaking other duties as assigned within the project scope. The majority of the OCM delivery in this position will be on-site in the client environment. MINIMUM QUALIFICATIONS: Bachelor's Degree in Computer Science, Information Systems, Business or a related field from an accredited institution, along with ten (10) or more years of relevant work experience. At least ten (10) years of demonstrated experience in organizational change management, with a focus on delivering face-to-face communications and leading enterprise-level process improvement projects within IT environments. Solid project management skills, including proficiency with tools like MS Project, and a comprehensive understanding of change management principles and methodologies. Demonstrated resilience in navigating ambiguous situations, with strong decision-making and problem-solving capabilities. Effective interpersonal communication skills, emphasizing a customer-service and teamwork-oriented approach. Experience in working alongside technical IT teams and business users. Candidates must be US Citizens. DESIRED QUALIFICATIONS: Holding a relevant change management certification (e.g., Prosci, CCMP, AIM, CMS). Previous experience in government projects, with a preference for those involving technology and mature business processes. Proactive problem-solving skills and a strong initiative. Exceptional communication abilities, capable of engaging effectively with diverse stakeholders. Proficiency in negotiation and mediation techniques. Demonstrated skills in facilitation and team-building exercises. Experience managing large-scale OCM initiatives, particularly those with extensive user bases and in fast-paced environments. We believe in fostering a positive, inclusive culture that values diversity, teamwork, and personal growth. With opportunities for advancement and a supportive community of colleagues, The Greentree Group is the perfect place to build your career. Learn more about us at *********************** Please note that this role may require a National Agency Check (NAC) and/or background check, and relocation assistance is not available at this time. Greentree is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, or status as a qualified individual with a disability or protected veteran. Compensation / Salary Range: Greentree adheres to federal, state, and local regulations. This is a Full-Time, Salary, Exempt position. The salary range is what we reasonably expect to pay but is contingent and subject to a variety of factors, including but not limited to years of experience, education, certification(s), training, specialized skills, responsibilities, etc. Approximate Salary Range: $125K - $150K Bonuses: Greentree has an employee referral bonus, as well as employee bonuses based on employee contributions and Greentree's yearly performance. Top Benefits Core Benefits 100% paid by Greentree: Employee Medical Premium on the High Deductible Health Plan (HDHP), Basic Life Insurance and AD&D, Short-Term Disability (STD), Long-Term Disability (LTD), Health Reimbursement Account (HRA), 401(k) Match, Job-Related Certifications, and Training Programs Elected Benefits: Medical, Dental, Vision, HSA, FSA, Voluntary Term Life, 401(k) (Roth and Pretax available) Time Off: PTO, Flexible Schedules, Holidays and Paid Parental Leave: Work-life balance is important - we all enjoy some time off for rest and relaxation! Employees receive a very generous amount of PTO which is granted on start date, plus the ability for quick escalation to the next tier. Flexible/hybrid working schedules and 11 paid holidays, in addition to paid parental leave round out the work-life balance benefits. Paid Training and Development: We encourage and support ongoing employee learning and development, consistent with needs of the company, its clients, and markets. Greentree is committed to paying the cost for job-related certifications and/or training programs. In conjunction with management/employee communication and discussions regarding performance and goals, employees are expected to seek out and pursue development opportunities to meet emerging organizational skill requirements in combination with their own personal growth needs. Greentree also makes job-related tuition reimbursement contributions for those in higher-level education programs.
    $91k-116k yearly est. 9d ago
  • Support Services Program Manager / Specialist

    Cayuse Holdings

    Columbus, OH

    **_JOB TITLE:_** Support Services Program Manager / Specialist **_CAYUSE COMPANY:_** Cayuse Civil Services, LLC **_SALARY:_** $100,000-$140,836.80 **_EMPLOYEE TYPE:_** Full-Time Salary Exempt **_TRAVEL_** No No **Employment in this role is conditional upon successful execution of the contract by the client.** **The Work** The Support Services Program Manager/Specialist responsible for driving technical integration projects, providing expert consultation to client agencies, and supporting the strategic financial and technical direction for the client. This role requires a combination of leadership in systems integration, quality assurance, financial reporting assistance, and technology evaluation, ensuring seamless operations and alignment with federal and state guidelines. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables. **Responsibilities** + Lead integration activities between agencies and third parties with the OTS Enterprise Architecture environment. + Provide quality assurance reviews as requested by management. + Provide assistance to management with budgeting and development and refinement of cost allocation for all EA lines of service. + Assist OTS customer agencies with development of federal and state financial reporting. + Provide subject matter expertise on applicable agency systems and technologies. + Assist OTS in the evaluation of new technologies. + Lead or assist OTS in the review of technical documentation. + Other duties as assigned. **Qualifications** **Here's What You Need** + Minimum of five (5) years' experience with the OTS Enterprise Architecture environment. + Minimum of twenty (20) years' experience with technologies used within the State of Louisiana systems. + Minimum of fifteen (15) years' project management experience. + Experience with large-scale state Enterprise Architecture systems serving multiple governmental agencies. + Experience with rate setting, cost allocation and invoicing. + Experience with determining and establishing line of service costs. + Experience with health and human services applications such as those used for the Medicaid, SNAP/TANF, Child Welfare, Child Support and Child Care Licensing programs. + Experience drafting Advanced Planning Documents, Advanced Planning Document Updates, Implementation Advanced Planning Documents and Cost Allocation Plans. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** + Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. + Exceptional verbal and written communication skills. + Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. + Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. + Must be self-motivated and able to work well independently as well as on a multi-functional team. + Ability to handle sensitive and confidential information appropriately + Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. **Desired Qualifications** + Experience administering and managing large volume projects. + Experience managing task orders. + Should have at least six (6) years' experience performing these duties in large scale Enterprise Architecture environments + Experience drafting Request for Proposals. + Experience with Java and .net development. + Subject matter expertise with the following EA components and technologies: + Nutanix + VxRail + ESXi + NSX + SRM + Windows Server + RedHat Enterprise + MS SQL Server 2014 + Nagios + NewRelic + NewRelic Infrastructure + NewRelic Browser + Octopus Deploy + Puppet Enterprise + Splunk + Veracode + Decision Center, Decision Server + Exstream + Pentaho + Case Foundation, Content Manager, Enterprise Records Foundation + web Methods + API Gateway + Identity Manager for Consumers and Business Users, Identity Suite, Single Sign On + InfoSphere **Our Commitment to you / overview of benefits** + Medical, Dental and Vision Insurance; Wellness Program + Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) + Short-Term and Long-Term Disability options + Basic Life and AD&D Insurance (Company Provided) + Voluntary Life and AD&D options + 401(k) Retirement Savings Plan with matching after one year + Paid Time Off **Reports to: Program Manager** **Working Conditions** + Professional office environment, with the ability to work onsite in the main office. + Must be physically and mentally able to perform duties extended periods of time. + Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. + Must be able to establish a productive and professional workspace. + Must be able to sit for long periods of time looking at computer screen. + May be asked to work a flexible schedule which may include holidays. + May be asked to travel for business or professional development purposes. + May be asked to work hours outside of normal business hours. **Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._ **_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._** **Pay Range** USD $100,000.00 - USD $140,836.80 /Yr. Submit a Referral (********************************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103884_ **Category** _Information Technology_ **Position Type** _Full-Time Salary Exempt_ **Remote** _Yes_ **Clearance Required** _None_
    $100k-140.8k yearly 8d ago
  • Mainframe Transition Manager

    Ensono 4.4company rating

    Columbus, OH

    Mainframe Transition ManagerRemote - United StatesJR012601 At Ensono, our **Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things** **_!_** We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can **Do Great Things** because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose: Honesty, Reliability, Curiosity, Collaboration, and Passion. **About the role and what you'll be doing:** The Transition Manager will lead transitions of services for Mainframe clients in-house IT into Ensono's support. The Transition Manager works as a liaison to the client during the transition and aligns Ensono resources with the clients own IT staff. **Job Duties & Responsibilities:** + Understand the functional areas well enough to involve the appropriate resources as needed to ensure a successful migration. + Running large scale meetings for technical teams to exchange information and discuss solutions will be a daily occurrence for this position. + As discrepancies are uncovered during the migration, the Transition Manager will determine if these are in-scope or if the client needs to be engaged to solution. + The Transition Manager will report status to a Project Manager who is responsible for keeping the entire project on task. The Transition Manager is not responsible for network, security, ITSM, and other aspects of Ensono's support but rather limited to the Mainframe systems support. **We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.** **Qualifications:** + 5 years of experience working within a z/OS environment. + Familiarity with mainframe functional areas such as z/OS Operating System, Storage, Databases, CICS, and Disaster Recovery concepts. + Ability to host meetings and conference calls. + Must be self-motivated and able to manage multiple projects simultaneously. + Proficient in Microsoft Word, Excel, Teams, and SharePoint to a level of creating documents which can be shared with clients. **Secondary Skills:** + Create technical documentation, lead technical discussions, perform research for mainframe related technology. + Represent Ensono to clients. + Coordinate hardware installations with vendors. **Why Ensono?** Ensono is a place to make better happen - for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices. Some of our benefits include: + Unlimited Paid Days Off + Three health plan options + 401k with company match + Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts + Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement + Paid childbearing and paternal leave + Education Reimbursement, Student Loan Assistance or 529 College Funding + Sabbatical leave + Wellness program + Flexible work schedule As of the date of this posting, a good faith estimate of the current pay scale for this role is $80,000 to $140,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, includean annual bonus plan based on company and individual performance plan, and an equity grant under our Associate Equity Appreciation Program. Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law. Pay transparency nondiscrimination statement/posting OFCCP's pay transparency policy can be found on OFCCP's website (*********************************************************************************************** . If you need accommodation at any point during the application or interview process, please let your recruiter know or email ****************************** . JR012601
    $80k-140k yearly 49d ago
  • Head of PMO, Enterprise

    Gifthealth

    Columbus, OH

    About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary The Head of Enterprise PMO will build, lead, and scale Gifthealth's enterprise-wide Project Management Office (PMO), embedding agile discipline, operational excellence, and strategic alignment across all business units. This role is responsible for establishing PMO governance, frameworks, and performance metrics that drive visibility, accountability, and success for all initiatives enterprise-wide, including technology, operations, pharmacy, digital health, and patient experience. This leader will collaborate cross-functionally with executives, engineering, finance, and operational teams to ensure that every project aligns with corporate strategy, delivers measurable business outcomes, and operates within budget. The ideal candidate is a transformational, data-driven, and agile leader who thrives on building disciplined, high-performing teams and driving change at scale. Key ResponsibilitiesPMO Leadership & Strategy Establish, scale, and continuously evolve the Enterprise PMO vision, structure, and operating model. Develop and enforce governance standards, agile methodologies, and project delivery frameworks across all programs. Translate strategic business goals into executable project portfolios, aligning resources and timelines to company OKRs. Partner with executive leadership to define and communicate enterprise-wide KPIs, OKRs, and SLAs to measure performance and impact. Serve as the primary advisor to the executive team on program performance, prioritization, and enterprise readiness. Program Portfolio & Financial Management Lead portfolio management across all functions (technology, operations, finance, HR, and pharmacy). Oversee the annual project budget, ensuring initiatives are financially justified, resourced properly, and executed within approved spend. Drive transparency in project investments through regular performance dashboards and executive reports. Ensure each program and project demonstrates measurable ROI, operational efficiency, and alignment with company objectives. Implement portfolio analytics and financial tracking to enable real-time performance and risk insights. Agile PMO Implementation Champion the Agile-at-Scale mindset across the organization, promoting iterative delivery, transparency, and adaptability. Introduce and embed agile frameworks (Scrum, Kanban, SAFe, hybrid) across project teams and business units. Partner with Engineering, Product, and Operations to ensure alignment between agile delivery and business outcomes. Coach teams and leaders on agile principles, standups, sprint reviews, retrospectives, and adaptive planning. Change Management & Transformation Lead enterprise-wide change management efforts, ensuring effective adoption of new systems, processes, and cultural shifts. Develop and implement standardized change management frameworks (Prosci or equivalent) to ensure project success and stakeholder alignment. Act as a cultural ambassador for disciplined execution and continuous improvement. Foster strong communication between business units, breaking down silos and driving cross-functional collaboration. Performance, KPIs & OKRs Define and maintain enterprise-wide PMO metrics, including project delivery timelines, budget adherence, ROI, and strategic alignment. Develop and manage dashboards that visualize PMO performance against company OKRs and department SLAs. Partner with the COO, CFO, and department leaders to review outcomes and identify opportunities for acceleration or course correction. Ensure project performance reporting drives accountability and informs business decisions at the executive level. Technology, Innovation & Implementation Lead the deployment of project management systems, tools, and dashboards to improve transparency and execution speed. Evaluate and integrate AI-driven analytics and automation to optimize project tracking, forecasting, and performance. Oversee enterprise-level implementations (ERP, CRM, automation, infrastructure) ensuring on-time and on-budget completion. Partner with IT and data teams to ensure technology initiatives align with strategic priorities and operational needs. Team Development & Organizational Leadership Build, lead, and inspire a team of project managers, program leads, and portfolio analysts. Establish clear performance standards, coaching frameworks, and development paths. Promote a culture of agility, accountability, and excellence across the PMO organization. Serve as a mentor and change agent for cross-functional teams, strengthening enterprise project management capabilities. Qualifications Education: Education: Bachelor's degree in Business, Technology, or related field required; Master's degree preferred. Experience: 15+ years of progressive project, program, or portfolio management experience. 7+ years in senior leadership within a high-growth or transformation-driven organization. Proven success in building or leading enterprise PMOs across multiple business units. Strong experience with Agile at scale, SAFe, and hybrid delivery models. Demonstrated ability to lead large-scale enterprise transformations, digital initiatives, and M&A integrations. Financial acumen with experience managing portfolios exceeding $50M+. Certifications: PMP, PgMP, PfMP, or Agile certifications (SAFe, CSM, PMI-ACP). Prosci or equivalent certification in Change Management preferred. Skills: Deep understanding of Agile enterprise delivery and PMO maturity models. Expertise in KPI/OKR implementation and performance tracking. Strong knowledge of portfolio and budget management best practices. Executive presence and ability to influence across all levels of the organization. Exceptional communication, analytical, and leadership skills. Proficient with modern PMO tools (Smartsheet, Jira, Asana, Monday.com, or similar). Desired Attributes: Visionary leader who balances structure with agility. Quick learner with strong business acumen and curiosity. Passionate about transformation, operational excellence, and continuous improvement. Skilled in cross-functional collaboration and stakeholder management. Committed to embedding accountability, transparency, and delivery discipline organization-wide. Work Environment Location:Hybrid Schedule: Full-time: occasional evening or weekend availability may be required to support enterprise rollouts. Meetings: Regular collaboration with executive leadership, Finance, Operations, IT, and Pharmacy divisions. Key Essential Functions Must be able to operate in a fast-paced, changing environment. Must be comfortable presenting to C-suite and board-level executives. Must be able to manage multiple concurrent enterprise initiatives. Employment Classification Status: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
    $85k-125k yearly est. 60d+ ago
  • Head of PMO, Enterprise

    Gifthealth Inc.

    Columbus, OH

    Description:About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary The Head of Enterprise PMO will build, lead, and scale Gifthealth's enterprise-wide Project Management Office (PMO), embedding agile discipline, operational excellence, and strategic alignment across all business units. This role is responsible for establishing PMO governance, frameworks, and performance metrics that drive visibility, accountability, and success for all initiatives enterprise-wide, including technology, operations, pharmacy, digital health, and patient experience. This leader will collaborate cross-functionally with executives, engineering, finance, and operational teams to ensure that every project aligns with corporate strategy, delivers measurable business outcomes, and operates within budget. The ideal candidate is a transformational, data-driven, and agile leader who thrives on building disciplined, high-performing teams and driving change at scale. Key ResponsibilitiesPMO Leadership & Strategy Establish, scale, and continuously evolve the Enterprise PMO vision, structure, and operating model. Develop and enforce governance standards, agile methodologies, and project delivery frameworks across all programs. Translate strategic business goals into executable project portfolios, aligning resources and timelines to company OKRs. Partner with executive leadership to define and communicate enterprise-wide KPIs, OKRs, and SLAs to measure performance and impact. Serve as the primary advisor to the executive team on program performance, prioritization, and enterprise readiness. Program Portfolio & Financial Management Lead portfolio management across all functions (technology, operations, finance, HR, and pharmacy). Oversee the annual project budget, ensuring initiatives are financially justified, resourced properly, and executed within approved spend. Drive transparency in project investments through regular performance dashboards and executive reports. Ensure each program and project demonstrates measurable ROI, operational efficiency, and alignment with company objectives. Implement portfolio analytics and financial tracking to enable real-time performance and risk insights. Agile PMO Implementation Champion the Agile-at-Scale mindset across the organization, promoting iterative delivery, transparency, and adaptability. Introduce and embed agile frameworks (Scrum, Kanban, SAFe, hybrid) across project teams and business units. Partner with Engineering, Product, and Operations to ensure alignment between agile delivery and business outcomes. Coach teams and leaders on agile principles, standups, sprint reviews, retrospectives, and adaptive planning. Change Management & Transformation Lead enterprise-wide change management efforts, ensuring effective adoption of new systems, processes, and cultural shifts. Develop and implement standardized change management frameworks (Prosci or equivalent) to ensure project success and stakeholder alignment. Act as a cultural ambassador for disciplined execution and continuous improvement. Foster strong communication between business units, breaking down silos and driving cross-functional collaboration. Performance, KPIs & OKRs Define and maintain enterprise-wide PMO metrics, including project delivery timelines, budget adherence, ROI, and strategic alignment. Develop and manage dashboards that visualize PMO performance against company OKRs and department SLAs. Partner with the COO, CFO, and department leaders to review outcomes and identify opportunities for acceleration or course correction. Ensure project performance reporting drives accountability and informs business decisions at the executive level. Technology, Innovation & Implementation Lead the deployment of project management systems, tools, and dashboards to improve transparency and execution speed. Evaluate and integrate AI-driven analytics and automation to optimize project tracking, forecasting, and performance. Oversee enterprise-level implementations (ERP, CRM, automation, infrastructure) ensuring on-time and on-budget completion. Partner with IT and data teams to ensure technology initiatives align with strategic priorities and operational needs. Team Development & Organizational Leadership Build, lead, and inspire a team of project managers, program leads, and portfolio analysts. Establish clear performance standards, coaching frameworks, and development paths. Promote a culture of agility, accountability, and excellence across the PMO organization. Serve as a mentor and change agent for cross-functional teams, strengthening enterprise project management capabilities. Qualifications Education: Education: Bachelor's degree in Business, Technology, or related field required; Master's degree preferred. Experience: 15+ years of progressive project, program, or portfolio management experience. 7+ years in senior leadership within a high-growth or transformation-driven organization. Proven success in building or leading enterprise PMOs across multiple business units. Strong experience with Agile at scale, SAFe, and hybrid delivery models. Demonstrated ability to lead large-scale enterprise transformations, digital initiatives, and M&A integrations. Financial acumen with experience managing portfolios exceeding $50M+. Certifications: PMP, PgMP, PfMP, or Agile certifications (SAFe, CSM, PMI-ACP). Prosci or equivalent certification in Change Management preferred. Skills: Deep understanding of Agile enterprise delivery and PMO maturity models. Expertise in KPI/OKR implementation and performance tracking. Strong knowledge of portfolio and budget management best practices. Executive presence and ability to influence across all levels of the organization. Exceptional communication, analytical, and leadership skills. Proficient with modern PMO tools (Smartsheet, Jira, Asana, Monday.com, or similar). Desired Attributes: Visionary leader who balances structure with agility. Quick learner with strong business acumen and curiosity. Passionate about transformation, operational excellence, and continuous improvement. Skilled in cross-functional collaboration and stakeholder management. Committed to embedding accountability, transparency, and delivery discipline organization-wide. Work Environment Location:Hybrid Schedule: Full-time: occasional evening or weekend availability may be required to support enterprise rollouts. Meetings: Regular collaboration with executive leadership, Finance, Operations, IT, and Pharmacy divisions. Key Essential Functions Must be able to operate in a fast-paced, changing environment. Must be comfortable presenting to C-suite and board-level executives. Must be able to manage multiple concurrent enterprise initiatives. Employment Classification Status: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time. Requirements:
    $85k-125k yearly est. 31d ago
  • AEM Product Delivery Manager, CB Payments

    Jpmorgan Chase & Co 4.8company rating

    Columbus, OH

    JobID: 210663824 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago, IL $90,250.00-150,000.00 Are you passionate about optimizing workflows and developing content strategies that help drive innovation and revenue? Join our team and make an impact. As a Content Strategist within our Commercial and Investment Bank, you will play a pivotal role in driving content structure and organization using Adobe Experience Manager (AEM) and ensuring the accuracy and quality of product sales materials, proposals and various content across multiple connected platforms. Your efforts will contribute to optimizing and transforming content workflows and structure and enabling better results when connected to an LLM model for more efficient content retrieval. You will help design and maintain workflows that employ a centralized and distributed content management approach, through AEM and connected content platforms. Your efforts will contribute to generating new revenue and retaining existing clients. You will independently manage content projects from inception to completion, ensuring content is easy to use and find while also validated for accuracy, compliance, and proper positioning. Job Responsibilities * Drive content authoring structure, workflows and organization using Adobe Experience Manager (AEM) and maintain a working knowledge of AEM * Analyze existing content structures and workflows to identify opportunities for optimization, ensuring seamless integration with LLM models * Provide strategy and execution for content initiatives, optimizing and transforming content workflows within AEM and other platforms * Maintain and optimize a unified content organization approach that leverages taxonomy and tagging to ensure content is usable and findable by the sales organization * Help define KPIs, design dashboards and analyze content and platform engagement to identify gaps and opportunities * Collaborate with subject matter experts to manage and enhance standard content for client-facing documents, including RFPs and product sales materials, across multiple content management systems * Oversee a small portfolio of content to ensure regular updates and maintain content accuracy * Handle ad hoc updates and corrections to content as needed * Demonstrate advanced knowledge of assigned products and a broad understanding of all treasury services products and processes Required Qualifications, Capabilities and Skills * 5+ years in content strategy, governance, knowledge management or enablement platform administration * 2+ years hands-on experience with AEM * Demonstrated experience working with large language models and understanding their application in content management systems including technical skills that integrate AI and machine learning * Proven track record in developing and executing content strategies that leverage advanced technologies for improved retrieval and user engagement * Strong analytical skills to turn data into actionable recommendations * Proven experience in content management * Excellent business writing, communication, grammar, interpersonal, and organizational skills * Ability to coordinate work across multiple product teams and partners to drive progress * Strong ability to interact, influence, and communicate effectively at all organizational levels * Proficiency in Microsoft Word, PowerPoint and Excel at an intermediate to advanced level * High level of independence, energy, and integrity, with respect for diverse opinions and styles, and accountability Preferred Qualifications, Capabilities and Skills * Understanding of Adobe Workfront administration and reporting features * Project management skills are a plus * In-depth knowledge of treasury services or commercial card products and services
    $90.3k-150k yearly Auto-Apply 60d+ ago
  • Service Desk Manager

    State of Ohio 4.5company rating

    Columbus, OH

    Service Desk Manager (260000AK) Organization: Secretary of StateAgency Contact Name and Information: Ambra StorayUnposting Date: Jan 29, 2026, 4:59:00 AMWork Location: SOS Civic Center Dr 4 180 Civic Center Dr Floor 4 Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $115,000 - $125,000 based on experience and skill Schedule: Full-time Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Information TechnologyProfessional Skills: Attention to Detail, Collaboration, Responsiveness, Continuous ImprovementPrimary Technology: Not Applicable Agency Overview SERVICE DESK MANAGERAbout Us:As Ohio's Secretary of State, Frank LaRose is doing his part to deliver a thriving democracy and a prosperous economy for all Ohioans. In his role as the state's chief elections officer, he is working to ensure that Ohio's elections are both secure and accessible. And, as the first stop for new businesses in the Buckeye State, he is assisting entrepreneurs as they receive articles of incorporation for a new business.Job Description Under the direct supervision of the Network Manager, the Service Desk Manager oversees daily operations of the Secretary of State (SOS) Enterprise Service Desk, providing technical support to SOS staff and 88 county Board of Election offices. The role manages the service desk team, ensures continuous service improvement, and enforces security protocols across devices and networks. Key responsibilities include remote troubleshooting, escalating unresolved issues, ensuring Service Level Agreements (SLAs) are met, and tracking performance metrics.The Service Desk Manager collaborates with internal departments for IT resource management and onboarding. This role requires staying current with industry trends and participating in disaster recovery and incident response teams. The position is overtime-exempt.ESSENTIAL DUTIES AND RESPONSIBILITIESService Desk and IT Operations Management:• Manage daily operations of the service desk and service desk team• Represent the service desk to stakeholders, ensuring continuous development and improvement• Provide technical support for Secretary of State (SOS) staff and all 88 county Board of Election offices• Oversee technical assistance for both internal and external customers• Establish and maintain Service Level Agreements (SLAs) to ensure timely IT service delivery• Oversee standard image, application, and OS updates to maintain a secure environment• Develop and maintain procedures for agency shared resources (e.g., conference rooms)• Manage IT onboarding/offboarding processes, ensuring proper hardware assignment and network access Technical Troubleshooting and Support:• Perform remote troubleshooting and escalate unresolved issues to next-level support• Provide advanced technical assistance, troubleshooting, and resolution of complex computer-related issues• Document and track issues, problems, and resolutions in ServiceNowCollaboration and Coordination:• Collaborate with SOS departments (e.g., IT, HR, Finance) to manage IT assets and ensure accurate procurement and assignment.• Participate in meetings to discuss projects, system designs, and their impact on IT infrastructure Training and Professional Development:• Stay current on industry standards and emerging technologies through training, literature review, and attending seminars• Develop and provide ongoing training for SOS staff on technical systems and procedures Other Responsibilities:• Participate in disaster recovery, incident response, and other specialized teams as required, including 24/7 operations if needed Unusual Working Conditions• May require evening and weekend work• Unclassified position, overtime exempt• Travel required; must have a valid driver's license and provide own transportation Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsMINIMUM QUALIFICATIONS Education• Required:• Bachelor's degree in Information Technology, Computer Science, or a related field• Preferred:• Master's degree in a relevant field• Professional certifications such as ITIL, CompTIA, or MicrosoftExperienceRequired:• At least 5 years of experience in IT service desk management or a similar IT support leadership role• Proven experience managing technical support teams in a high-volume, enterprise environment• Familiarity with ITSM tools (e.g., ServiceNow) and asset management processes.• Minimum 5 years managing Microsoft Active Directory, Entra, and Group Policy Management• Extensive experience with Teams-enabled conference rooms.• Experience with remote troubleshooting and escalation procedures in a networked environment• Experience with large-scale, enterprise-level systems and cross-functional collaboration Preferred:• Experience in public sector IT operations or supporting government agencies• Experience in disaster recovery and incident response planning KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of:• IT service management principles and best practices (e.g., ITIL, ISO/IEC 20000)• Windows operating systems, Microsoft 365, Teams, and enterprise collaboration tools• Network administration, endpoint security, Active Directory, Entra, and Group Policy• IT asset management, configuration, and software licensing• Incident, problem, and change management in ITSM platforms (e.g., ServiceNow)• Cybersecurity standards, access control, and compliance for public-sector environments• Disaster recovery, business continuity, and incident response procedures• Principles of staff supervision, team leadership, and performance management Skills in:• Diagnosing and resolving complex hardware, software, and network issues.• Managing and mentoring IT support teams for timely, high-quality service delivery.• Prioritizing workloads, meeting SLAs, and maintaining service standards.• Developing and implementing procedures, documentation, and training.• Communicating effectively with technical and non-technical audiences.• Analyzing performance metrics to improve service efficiency and outcomes.• Coordinating projects that affect IT infrastructure and operations.Abilities to:• Lead and motivate diverse technical teams in a fast-paced environment.• Promote accountability, customer service, and continuous improvement.• Translate business needs into effective IT service solutions.• Adapt quickly to emerging technologies and shifting priorities.• Protect sensitive data and maintain system security.• Manage multiple projects and deadlines independently.• Develop and enforce IT policies supporting organizational goals and compliance.• Collaborate effectively with county Boards of Elections and agency partners. Supplemental InformationThis position is Unclassified per ORC 124.11 (A) (30) Background check and drug screening required prior to employment ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
    $39k-51k yearly est. Auto-Apply 1d ago
  • Manager, Data Quality

    Dodge Construction Network

    Columbus, OH

    The Manager, Data Quality, is responsible for overseeing the full data management lifecycle and operational workflow of Company Entity Management (CEM) for company and contact data within Dodge Construction Network's (Dodge) master data ecosystem. This role leads both onshore and offshore teams to ensure the accuracy, completeness, and standardization of company entities that power Dodge's products, customer experiences, and analytics. The Manager will define and execute the end-to-end operating model for CEM including the development of Standard Operating Procedures (SOPs), establishing KPIs, designing quality and governance frameworks, and defining requirements for automation and human-in-the-loop workflows. This role drives continuous improvement by refining processes, enhancing data sourcing and enrichment, evaluating automation outputs, and collaborating closely with cross-functional partners across Product, Engineering, and Operations. This leader must bring strong people management and project management skills, an analytical mindset, and have experience working in scalable data operations environments. This is a full-time position and reports directly to the Director of Data Acquisition. **_Preferred Location_** + This is a remote, home-office-based role, and candidates located in the continental United States will be considered. + For this position, there is a preference to hire in the Central and Eastern Time Zone; however, candidates in other areas/time zones would be considered as well. **_Travel Requirements_** Expected travel is minor for this role. **_Essential Functions_** + Design, maintain, and improve company and contact entity workflows, SOPs, SLAs, and quality standards + Define and track KPIs for team efficiency, business impact, financial stewardship, and client satisfaction + Oversee entity creation, updates, merges, conflict resolution, and exception handling + Partner with automation, engineering, and data science to integrate and optimize human-in-the-loop and machine-assisted processes + Analyze performance patterns to identify automation gaps, reduce manual interventions, and continuously improve processes + Lead, mentor, and develop CEM team members + Establish performance expectations, work allocation, and capacity planning + Manage relationships with third party data providers and offshore vendors + Collaborate closely with Engineering, Product, Sourcing, and Sales to align CEM standards with business and platform needs + Participate in roadmap discussions, attribute model design, and classification/taxonomy updates **_Education Requirement_** Bachelor's degree in Information Systems, Data Analytics, Supply Chain Management, Computer Science, Engineering, Operational Management, or related technical fields or equivalent education and work experience. **_Required Experience, Knowledge and Skills_** + 7+ years of experience in data operations, master data management, digital operations, or business transformation + 2+ years managing teams + Proven experience managing both onshore and offshore teams + Experience with SQL and/or Python programming + Advanced problem solving and data driven decision making capabilities + Proven record of managing external vendor relationships + Ability to translate technical concepts into actional business insights for non-technical stakeholders + Experience with automation tools, scraping frameworks, and data pipelines + Exposure to data operations utilizing machine learning and data enrichment techniques + Proficiency in data governance, KPI management, and quality assurance + Strong project management skills, including planning, prioritization, and execution of change management + Excellent written and verbal communication skills for presenting strategies, reporting performance metrics, and building relationships with stakeholders **_Preferred Experience, Knowledge and Skills_** + Data Visualization tools such as AWS Quicksight, PowerBI, Tableau + Knowledge of construction industry or content workflows a plus + Experience with salesforce a plus + Familiarity with cloud-based data environments + Familiarity with Jira/Confluence **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-CS1 \#DE-Remote \#DE-2026-22
    $76k-113k yearly est. 12d ago
  • Sr. Technology Manager

    825 Technologies

    Columbus, OH

    Company Description: 825 Technologies is a respected Managed Service Provider. We are seeking a Sr. Technology Manager who is not only technically proficient but also embodies drive, strategic acumen, and exemplary organizational skills. Job Summary: The Sr. Technology Manager will play a key role in defining our technological direction and operations. This position involves strategic leadership as well as direct involvement in helpdesk and field operations. We are looking for a candidate who is a go\-getter, exceptionally organized, detail\-oriented, and has a strong background in project management. Requirements Key Responsibilities: Develop and oversee the technology strategy to align with our business objectives. Manage all technical aspects, including IT infrastructure, cybersecurity, and software development. Engage in helpdesk support and field operations with a hands\-on approach. Lead and mentor the IT team, promoting a culture of excellence and innovation. Ensure the reliability and efficiency of IT services. Collaborate with various departments to integrate technology solutions. Stay updated with emerging technology trends to strategically incorporate beneficial innovations. Manage the IT budget with an emphasis on efficient resource allocation. Ensure proper, detailed documentation, reporting, and status updates to all necessary individuals. Qualifications: Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. Extensive experience in a senior IT role, ideally in a Managed Service Provider setting. Robust technical skills in IT infrastructure and network security. Exceptional organizational and detail\-oriented skills, with a proven track record in project management. A dynamic and driven individual, committed to achieving excellence. Proven leadership skills and team management experience. Excellent communication skills and a willingness to provide hands\-on support. Ability to handle multiple priorities in a dynamic environment. Benefits Compensation: Competitive base salary. A significant bonus of 20% of company profit. 100% employer\-paid health, dental, and vision insurance. We Offer: A challenging and rewarding role in a growing company. Opportunities for personal and professional development. A supportive and collaborative work environment. Comprehensive benefits package. "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"661180747","FontFamily":"PuviRegular","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Technology"},{"field Label":"City","uitype":1,"value":"Columbus"},{"field Label":"State\/Province","uitype":1,"value":"Ohio"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"43213"}],"header Name":"Sr. Technology Manager","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00193003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"**********04593019","FontSize":"15","google IndexUrl":"https:\/\/825technologies.zohorecruit.com\/recruit\/ViewJob.na?digest=YGNKd@UCJw4RI5iViKXg3Gg@CFJLb0kG0VKnEMwc4iQ\-&embedsource=Google","location":"Columbus","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}
    $103k-139k yearly est. 60d+ ago
  • Service Excellence Manager

    The Strickland Group 3.7company rating

    Columbus, OH

    Join Our Dynamic Insurance Team - Unlock Your Potential! Are you ready to take control of your future and build a career in one of the most stable and lucrative industries? We are seeking driven individuals to join our thriving insurance team, where you'll receive top-tier training, support, and unlimited income potential. NOW HIRING: ✅ Licensed Life & Health Agents ✅ Unlicensed Individuals (We'll guide you through the licensing process!) We're looking for our next leaders-those who want to build a career or an impactful part-time income stream. Is This You? ✔ Willing to work hard and commit for long-term success? ✔ Ready to invest in yourself and your business? ✔ Self-motivated and disciplined, even when no one is watching? ✔ Coachable and eager to learn? ✔ Interested in a business that is both recession- and pandemic-proof? If you answered YES to any of these, keep reading! Why Choose Us? 💼 Work from anywhere - full-time or part-time, set your own schedule. 💰 Uncapped earning potential - Part-time: $40,000 - $60,000 /month | Full-time: $70,000 - $150,000+++/month. 📈 No cold calling - You'll only assist individuals who have already requested help. ❌ No sales quotas, no pressure, no pushy tactics. 🧑 🏫 World-class training & mentorship - Learn directly from top agents. 🎯 Daily pay from the insurance carriers you work with. 🎁 Bonuses & incentives - Earn commissions starting at 80% (most carriers) + salary 🏆 Ownership opportunities - Build your own agency (if desired). 🏥 Health insurance available for qualified agents. 🚀 This is your chance to take back control, build a rewarding career, and create real financial freedom. 👉 Apply today and start your journey in financial services! ( Results may vary. Your success depends on effort, skill, and commitment to training and sales systems. )
    $70k-150k yearly Auto-Apply 60d+ ago
  • Consumer Loan Servicing - Vendor Manager

    Huntington 4.4company rating

    Columbus, OH

    The ideal candidate will be responsible for overseeing third-party service providers that support loan servicing, ensuring compliance with regulatory requirements, contractual obligations, and performance standards. This role plays a critical part in maintaining operational excellence, mitigating risk, and enhancing customer experience through effective vendor oversight. Job Description The successful candidate will collaborate closely with the Third-Party Risk Monitoring (TPRM) team to ensure effective oversight of vendor relationships. Participating in regularly scheduled performance review meetings, with a focus on service level agreements (SLAs) and compliance standards. Coordinating with the procurement team to manage contract renewals and onboard new vendors. Supporting all TPRM initiatives to ensure timely and accurate completion of program requirements. Acting as a liaison for business owners in managing vendor relationships related to loan servicing operations. Duties & Responsibilities: Monitor and evaluate vendor performance against SLAs and KPIs. Conduct regular business reviews and performance assessments. Identify and escalate issues impacting service delivery or compliance. Collaborate with procurement to negotiate and manage vendor contracts. Serve as the primary liaison between internal stakeholders and external vendors. Ensure contract terms align with operational needs and regulatory expectations. Support audits, due diligence, and risk assessments. Maintain documentation and reporting for regulatory and internal governance. Identify opportunities to optimize vendor processes and reduce costs. Lead or support initiatives to onboard new vendors or transition services. Collaborate with cross-functional teams to align vendor capabilities with business goals. Basic Qualifications: 4 or more years in financial team lead/leadership and/or vendor management experience. High School Diploma or equivalent Preferred Skills: Bachelor's degree Experience managing vendors in financial industry. Familiarity with risk management frameworks and third-party oversight programs. Ability to work in a fast-paced, regulated environment with multiple stakeholders. Experience in vendor management, loan servicing, or financial operations. Strong understanding of consumer lending regulations and servicing practices. Excellent communication, negotiation, and analytical skills. Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
    $92k-119k yearly est. Auto-Apply 16d ago
  • Field Service Manager Branch

    Crown Equipment 4.8company rating

    Columbus, OH

    : Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere. Job Posting External Job Responsibilities: Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards. Recruit, interview, develop, and evaluate service personnel. Counsel direct reports. Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc. Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports. Qualifications: High school diploma and prior experience as a Field Service Technician Prior experience as a Dispatcher and/or Supervisor preferred Strong technical/repair knowledge Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience Valid driver's license, good driving record, and the ability to safely operate lift trucks Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. Compensation and Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities
    $70k-99k yearly est. 60d+ ago
  • Barista Service Manager

    Lifestyle Communities, Ltd. 4.2company rating

    Columbus, OH

    * Team Member Title: Service Manager - Morning Ritual * Team: The Goat & Morning Ritual * Team Member Description: Full Time Who We Are: Every day, we take deliberate action to nurture a culture that is grounded in our purpose, to Build a Connection. No matter your area of expertise, at LC, you'll find your why and your place to belong. Guided by our core values of performance, quality, communication, teamwork, and leadership, you'll be empowered to fuel our growth and create a lasting legacy in our communities. Are you ready to make an impact? The Team You Will Join: In Hospitality, we're passionate about inspiring genuine moments, promoting social activity, and interacting with every person that walks through the door. In this role, you'll experience that culture as a team member, too. You'll find that The Goat and Morning Ritual are all about you and the personal experiences and memories we'll help you create here, and perhaps more importantly, that you'll help create for others. The Difference You Will Make: This role is responsible for ensuring guests have a great experience while visiting The Goat restaurant and Morning Ritual coffee shop, leading and managing the barista team members, participating in recruitment efforts, coordinating and managing all on-site coffee shop training initiatives, and adhering to all required health and safety standards. Who You Are: * In alignment to the brand framework, this role will focus on creating positive, memorable experiences for our customers, guests, residents and clients alike. * Leads and manages front of house team members, including but not limited to, hosting daily pre-shift meetings, conducting floor walks, and ensuring experience goals and quality standards for front of house team members are achieved with each shift * Continuous push to meet financial objectives and drive to increase sales and customer base. * Maintains compliance with regulations and mandates involving the service of alcohol as well as health and safety standards in the work environment. * Partners with the leadership team to ensure that all guest experiences (leagues, bands, etc) are properly managed and works with corporate training team to retrain and position employees. * Guarantees customer satisfaction by ensuring staff delivers a safe, positive and memorable customer experience. * Maintains an environment that meets health and safety regulations as it relates to restaurant expectations. * Manages vendor communication, support equipment maintenance and repair as applicable. * Prepares and manages service staff schedules, taking into account business needs, labor costs, and employee availability. Adjusts staffing levels as necessary to meet customer demand and maintain efficient operations. * Works with frontline staff and home office administration to ensure proper onboarding processes are followed and completed in a timely manner. * Assists with food prep, cooking, serving or bar duties when required. * Prepares employee schedules if needed and manages staff under the direction of the General Manager. * Adhere to alcohol policy as dictated by company, local and national regulation, including but not limited to responsible alcohol service. * Coordinates and manages all on-site barista training initiatives and programs. * Support initiatives at The Goat restaurant, including operational support and other duties as needed. * Ensures that all coffee equipment is properly maintained, calibrated, and cleaned according to manufacturer guidelines. Schedules regular maintenance and repairs as needed. * Documents performance issues, including recognizing staff and writes employee reviews in conjunction with the General Manager. What You'll Bring: * Qualified candidates will have at least two (2) years of restaurant operations management experience, coffee shop experience strongly preferred. * High school degree or equivalent is required. * This role requires outstanding and proven customer service and experience delivery skills. * One must have previous associate management experience including assisting with recruitment efforts and inspiring staff through on-going training initiatives. * Excellent time management skills required. * Service Managers must be able to multitask and work in a fast-paced, dynamic environment. * ServSafe certification preferred. * TABC Certification where applicable How We'll Take Care of You: At LC, we pride ourselves on taking care of our team members. We offer a comprehensive benefits package with a variety of options to meet your unique needs. Here are just some of the benefits we offer for being part of our team: * Full Suite of Health Benefits * Retirement Plan with Company Match * Competitive PTO policy * Generous parental and family leave * Strong Company Culture * Career Growth Opportunities * Community Engagement and Volunteerism FT123 Lifestyle Communities (LC) is an Equal Opportunity Employer.
    $46k-64k yearly est. Auto-Apply 17d ago

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