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Data Governance Manager (Information Technology Manager 1)
Dasstateoh
Columbus, OH
Data Governance Manager (Information Technology Manager 1) (250008YY) Organization: Job & Family ServicesAgency Contact Name and Information: ************************* Unposting Date: Dec 17, 2025, 4:59:00 AMWork Location: James A Rhodes Office Tower 32 30 East Broad Street 32nd Floor Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: 47.50Schedule: Full-time Work Hours: 8:00 am - 5:00 pm Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Data Analytics, Database Administration, Information Technology, Management, Statistics/MathematicsProfessional Skills: Analyzation, Attention to Detail, Collaboration, Critical Thinking, Decision Making, Delegation, Developing Others, Goal Setting, Innovation, Leading Others, Results Oriented, Verbal Communication, Visionary Thinking, Written Communication, Confidentiality, Continuous ImprovementPrimary Technology: Data Warehouse Agency OverviewWho We AreThe Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:Cash and Food AssistanceEmployment Services and Workforce DevelopmentUnemployment InsuranceAdult Protective ServicesChild SupportPublic service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone's world!Guiding PrinciplesWe will be a leader in customer satisfaction.We will have a reputation that attracts and retains talented, diverse, and dedicated employees.We get better at what we do every day.Job DescriptionOffice of The Chief Data & Analytics OfficerThis position is in the Office of the Chief Data and Analytics Officer (OCDAO) which is responsible for maximizing the strategic use of data across the agency's health and human services, unemployment, and workforce development programs. In this role, you will manage data governance initiatives and technical data governance repositories for Ohio Department of Job and Family Services (ODJFS) program Offices and supervise staff. This is a unique opportunity to be part of an experienced analytics team that thrives on solving business problems, welcomes all ideas and perspectives, prides itself on high quality work, and is dedicated to public service.What You'll DoDirect high-level and complex analysis and design of automated information systems by applying project management tools and methods (e.g., develops and executes project plans; defines scope definition, scope verification, and scope change control; defines activity sequencing and schedule development; conducts resource planning; ensures data quality and enterprise quality).Work with cross-functional team of IT employees (e.g., business intelligence [BI] team; system developers; database analysts; architecture team; Chief Privacy Officer; Chief Information Security Officer) to ensure established policies and standards are established and associated tools are deployed and managed for the Data Catalog and Classification initiative.Make recommendations regarding technical solutions.Ensure retention schedule alignment with data purge practices (e.g., develops and maintains ODJFS electronic data purge policy to accompany records retention schedules).Manage follow-up with other departments (e.g., Office of Employee & Business Services [OEBS]; business units; Office of Legal and Acquisition Services [OLAS]; IT) to ensure data purge practices are current and implemented appropriately.Manage development and maintenance/ensure integrity of ODJFS data and analytics reporting repositories, including system connections and data sharing agreements through a master inventory.Develop and maintain an ODJFS federal reporting repository (e.g., develop standards and tools for data governance; create inter-Office connections/links of federal data.Establish documentation standards for business areas.Make recommendations, establish governance, and coordinate internally with the Ohio Data Analytics team in the utilization of enterprise data platforms/environments that support analytics (e.g., enterprise Data Lake; data warehouse/data marts; analytics tools).Formulate agency policy (i.e., Internal Policy and Procedures [IPPs]), including data requests and data sharing.Supervise assigned staff (e.g., assign work and provide direction; make recommendations for hire; review work and provide feedback; establish employee goals; conduct performance evaluations; monitor and evaluate staff performance; approve/disapprove requests for leave; recommend disciplinary action; conduct staff meetings; encourage staff development).Author reports and correspondence.Create and deliver presentations.Potential challenges may include: the ability to meet tight deadlines while simultaneously managing multiple projects and requests from executive leadership and program Offices.Schedule: Full-time.Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.Travel: Occasional travel within the state of Ohio.PN: 20040941. This position is Unclassified per ORC 124.11 (A)(9) and is overtime exempt.Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsThe ideal candidate, at minimum, must have the following: OPTION 1:Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, database concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts;And additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; And 18 mos. exp. in performing project management functions as defined in series purpose.OR OPTION 2:8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;And 18 months exp. in performing project management functions as defined in series purpose.OR OPTION 3:12 mos. exp. as an Information Technology Supervisor 3, 64119, or equivalent.OR OPTION 4:Equivalent of minimum class qualifications for employment noted above.*Note: All required courses/coursework, training and/or experience cited in the minimum class qualifications for employment must be at the post-secondary education level which means after completion of high school or its equivalent.*Project Management Definition (as defined in Series Purpose): a series of steps followed in order to formulate and/or implement project policy to ensure successful project development. The steps include: define the problem (e.g., gather user requirements; meet with stakeholders); develop possible solutions (e.g., facilitate brainstorming sessions; identify resource requirements; develop cost benefit analysis; develop a recommended solution; seek agreement to proceed); develop a project plan (e.g., identify milestones and critical dependencies; gather appropriate resources and secure commitment; finalize funding; encumber funds; build project plan; distribute plan for review) execute the plan (e.g., provide on-going status reports; respond to changes in scope; coordinate deliverables; supervise project staff both assigned and ad hoc; define team members' roles and responsibilities; manage team; maintain project schedule; respond to problem); validation and verification (e.g., post project follow up and review; update plan template; hold a lessons learned discussion and documentation session; close out the project). If assigned, responsibility also includes supervising, coordinating and/or managing personnel assigned to one work unit or section or across multiple units or sections and/or contract staff.Preferred Skills: The ideal candidate will possess strong technical skills in predictive analytics, designing complex data lakes, and data warehouses. A solid understanding of mathematics and analytics processes and procedures is essential, along with robust managerial and supervisory abilities. Excellent communication skills are required to effectively collaborate with program area data staff, non-technical agency personnel, and agency leadership. Candidates should have a proven track record of overseeing and executing all aspects of data analytics projects, as well as preparing impactful data reports and visualizations for diverse audiences.Tips For Your Application When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide this information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.Pay InformationThis position is in the State of Ohio's E1 Pay Schedule, Pay Range 16. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $47.50 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.Pay Range 16Step 1Step 2Step 3Step 4Step 5Step 6 Step 7 Step 8 Hourly$47.50$50.15$52.90$55.88$58.94$62.31$64.87$67.90Annual$98,800$104,312$110,032$116,230$122,595$129,605 $134,930 $141,232Months of EmploymentAt Hire6 months18 months30 months42 months54 Months 66 Months 78 Months Supplemental InformationADA NoticeIf you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov.Background check information The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
$98.8k-141.2k yearly Auto-Apply 1h ago
Head of Technology and Digital Strategies
Case Western Reserve University 4.0
Cleveland, OH
Salary Grade Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $65,780 and $83,212, depending on qualifications, experience, department budgets, and industry data. Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess. Job Description POSITION OBJECTIVE Reporting to the Associate University Librarian for Creation & Curation Services, the Head of Technology and Digital Strategies coordinates, develops, advises, and supports when needed all library technology and digital strategies in collaboration with the Kelvin Smith Library leadership team. Systems include the library services platform, and infrastructure for resource preservation and access. The librarian is also responsible for oversight of desktop support and other technology equipment and resource needs. The Head of Technology and Digital Strategies serves as the primary contact and collaborator with the University s central IT department (UTech) to ensure efficient and effective technology support across all aspects of the library's strategic initiatives and operations. This position will work collaboratively with all library teams and play a leadership role in library-wide planning and decision-making as a member of the KSL Leadership Team. ESSENTIAL FUNCTIONS * Provides creative and innovative leadership to the Kelvin Smith Library, collaborating across teams and externally. Communicates effectively and employs general management theories and practices. Plans for library or functional area(s), including the design and evaluation of policies, services, and programs. Effectively implements relevant policies, operations, and services with a user-centered approach. Implements change management when needed, develops operational procedures and policies, and advocates for all necessary staff and resources. Collects and analyzes data for evidence-based decision-making and planning. (25%) * Identify, articulate, and implement innovative digital strategies for the development, management, and maintenance of all technology-driven services for the Kelvin Smith Library. Ability to translate requirements, identify technologies and support needs, and implement solutions that enable the goals of library teams and the mission and vision of Kelvin Smith Library and Case Western Reserve University. (15%) * Provides leadership and support for all aspects of the Library Services Platform (i.e., library catalog) for Kelvin Smith Library, all Case Western Reserve University campus libraries, and the Cleveland Institute of Music (CIM). Serve as OhioLINK lead implementer for our campus Library Services Platform. Carry out or support a variety of large and/or complex data loading, extraction, and manipulation or transformation processes for a range of library uses and with a variety of data types including but not limited to catalog/bibliographic data, holdings and item data, user data, etc. (15%) * Serve as the Library s liaison to UTech for the purchase, implementation, and support of all technology and digital storage solutions, including administrative, public, and lab computing. Manage a dedicated technology budget and approve technology purchases. Oversee the day-to-day priorities of two UTech personnel assigned to support Kelvin Smith Library technology operations. Collaboratively establish prioritization of work and communicate performance results with UTech supervisors. (15%) * As a member of the Kelvin Smith Library Leadership Team, actively contributes and engages in information sharing, ideation, library-wide planning, decision making, and the development of KSLs strategic framework. Implements all strategic objectives relevant to your position as leader in the organization and your area of focus. Specific LT guidelines are outlined in the team charter (15%) * Contributes to the library, the institution, and the profession through sustained and progressive scholarship, creative expression, and service at the state, regional, national, or international level; contributions will support the advancement of librarianship and increase service to the University, and community.(8%) * Cultivates a work environment that promotes and maintains an environment and culture of empathy, collaboration, and respect (6%) NONESSENTIAL FUNCTIONS Perform other duties as assigned. (1%) CONTACTS Department: Work with Kelvin Smith Library leadership on policy and planning of resources, services, and operations. Frequently collaborate with staff on all levels of the organization to support the provision of excellent library services and resources. (45%). University: Consult regularly with UTech to ensure efficient and effective design and implementation of technology-based solutions. Consult and collaborate with Case Western Reserve University Library directors and key staff to ensure effective Library Services Platform design and management. (30%) External: Engage with affiliate libraries (Cleveland Institute of Music) for purposes of efficient and effective Library Services Platform support. Direct collaboration with OhioLINK for Library Services Platform and other technology operations and supported technologies. Occasional collaboration with colleagues in OhioLINK and other academic libraries. Coordination with external technology and platform vendors to ensure optimization and support for all library operations. (25%) SUPERVISORY RESPONSIBILITY Oversee the work of two Utech staff and may oversee non-exempt staff, student employees, and temporary full or part-time workers. QUALIFICATONS Education. Master's degree in Library/Information Science or an advanced degree in a relevant discipline and 6 years of relevant experience preferred. Experience. The Head of Technology and Digital Strategies must have sufficient experience in libraries and library leadership, as well as implementation, administration, and assessment of complex technology and library systems. Librarian Level: Appointment to the level of librarian assumes that all requirements of that level have been met and sustained, that the individual will demonstrate continued and outstanding growth in the profession and perform existing duties and responsibilities at the highest level. Librarian levels are outlined in the librarian assembly handbook. REQUIRED SKILLS * Ability to make evidence-based decisions on a strategic basis; to engage in leadership activities in library, scholarly, and professional organizations; to exercise the highest level of professional judgment and provide evidence of longstanding leadership. Able to apply best practices; can use advanced techniques and technology to innovate; able to perform or administer most complex or most specialized duties; communicate effectively; and employ general management theories and practices. * Evidence of professional contributions publishing, creative contributions, presentations, and/or professional service at the state, regional, national, or international level; notable contributions to advance librarianship and increase service to the University and community; keeps abreast of the role and application of trends for libraries in higher education * Demonstrated experience with library services platforms, e-resource management systems and principles, digital repositories and preservation strategies, and other library technologies. These include general practices and standards for library technical services workflows (cataloging, metadata, acquisitions ) * Evidence of managing and optimizing complex desktop, storage, and networked technologies * Ability to manage and forecast a budget. * Excellent communication, interpersonal, and customer service skills. * Demonstrable collaborative management style and a commitment to exceptional user services. * Ability to cultivate an environment of empathy, collaboration, and respect. * Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest. * Ability to meet consistent attendance. * Ability to interact with colleagues, supervisors, and customers face-to-face. WORKING CONDITIONS. General office/library environment. Hybrid Eligibility This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form. EEO Statement Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information. Reasonable Accommodations Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at ************ to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis. .
$65.8k-83.2k yearly 3d ago
Service Excellence Manager
The Strickland Group 3.7
Columbus, OH
Join Our Dynamic Insurance Team - Unlock Your Potential! Are you ready to take control of your future and build a career in one of the most stable and lucrative industries? We are seeking driven individuals to join our thriving insurance team, where you'll receive top-tier training, support, and unlimited income potential. NOW HIRING: ✅ Licensed Life & Health Agents ✅ Unlicensed Individuals (We'll guide you through the licensing process!) We're looking for our next leaders-those who want to build a career or an impactful part-time income stream. Is This You? ✔ Willing to work hard and commit for long-term success? ✔ Ready to invest in yourself and your business? ✔ Self-motivated and disciplined, even when no one is watching? ✔ Coachable and eager to learn? ✔ Interested in a business that is both recession- and pandemic-proof? If you answered YES to any of these, keep reading! Why Choose Us? 💼 Work from anywhere - full-time or part-time, set your own schedule. 💰 Uncapped earning potential - Part-time: $40,000 - $60,000 /month | Full-time: $70,000 - $150,000+++/month. 📈 No cold calling - You'll only assist individuals who have already requested help. ❌ No sales quotas, no pressure, no pushy tactics. 🧑 🏫 World-class training & mentorship - Learn directly from top agents. 🎯 Daily pay from the insurance carriers you work with. 🎁 Bonuses & incentives - Earn commissions starting at 80% (most carriers) + salary 🏆 Ownership opportunities - Build your own agency (if desired). 🏥 Health insurance available for qualified agents. 🚀 This is your chance to take back control, build a rewarding career, and create real financial freedom. 👉 Apply today and start your journey in financial services! ( Results may vary. Your success depends on effort, skill, and commitment to training and sales systems. )
$70k-150k yearly Auto-Apply 22d ago
Data Governance Manager (Information Technology Manager 1)
State of Ohio 4.5
Columbus, OH
Data Governance Manager (Information Technology Manager 1) (250008YY) Organization: Job & Family ServicesAgency Contact Name and Information: ************************* Unposting Date: Dec 17, 2025, 4:59:00 AMWork Location: James A Rhodes Office Tower 32 30 East Broad Street 32nd Floor Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: 47.50Schedule: Full-time Work Hours: 8:00 am - 5:00 pm Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Data Analytics, Database Administration, Information Technology, Management, Statistics/MathematicsProfessional Skills: Analyzation, Attention to Detail, Collaboration, Critical Thinking, Decision Making, Delegation, Developing Others, Goal Setting, Innovation, Leading Others, Results Oriented, Verbal Communication, Visionary Thinking, Written Communication, Confidentiality, Continuous ImprovementPrimary Technology: Data Warehouse Agency OverviewWho We AreThe Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:Cash and Food AssistanceEmployment Services and Workforce DevelopmentUnemployment InsuranceAdult Protective ServicesChild SupportPublic service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone's world!Guiding PrinciplesWe will be a leader in customer satisfaction.We will have a reputation that attracts and retains talented, diverse, and dedicated employees.We get better at what we do every day.Job DescriptionOffice of The Chief Data & Analytics OfficerThis position is in the Office of the Chief Data and Analytics Officer (OCDAO) which is responsible for maximizing the strategic use of data across the agency's health and human services, unemployment, and workforce development programs. In this role, you will manage data governance initiatives and technical data governance repositories for Ohio Department of Job and Family Services (ODJFS) program Offices and supervise staff. This is a unique opportunity to be part of an experienced analytics team that thrives on solving business problems, welcomes all ideas and perspectives, prides itself on high quality work, and is dedicated to public service.What You'll DoDirect high-level and complex analysis and design of automated information systems by applying project management tools and methods (e.g., develops and executes project plans; defines scope definition, scope verification, and scope change control; defines activity sequencing and schedule development; conducts resource planning; ensures data quality and enterprise quality).Work with cross-functional team of IT employees (e.g., business intelligence [BI] team; system developers; database analysts; architecture team; Chief Privacy Officer; Chief Information Security Officer) to ensure established policies and standards are established and associated tools are deployed and managed for the Data Catalog and Classification initiative.Make recommendations regarding technical solutions.Ensure retention schedule alignment with data purge practices (e.g., develops and maintains ODJFS electronic data purge policy to accompany records retention schedules).Manage follow-up with other departments (e.g., Office of Employee & Business Services [OEBS]; business units; Office of Legal and Acquisition Services [OLAS]; IT) to ensure data purge practices are current and implemented appropriately.Manage development and maintenance/ensure integrity of ODJFS data and analytics reporting repositories, including system connections and data sharing agreements through a master inventory.Develop and maintain an ODJFS federal reporting repository (e.g., develop standards and tools for data governance; create inter-Office connections/links of federal data.Establish documentation standards for business areas.Make recommendations, establish governance, and coordinate internally with the Ohio Data Analytics team in the utilization of enterprise data platforms/environments that support analytics (e.g., enterprise Data Lake; data warehouse/data marts; analytics tools).Formulate agency policy (i.e., Internal Policy and Procedures [IPPs]), including data requests and data sharing.Supervise assigned staff (e.g., assign work and provide direction; make recommendations for hire; review work and provide feedback; establish employee goals; conduct performance evaluations; monitor and evaluate staff performance; approve/disapprove requests for leave; recommend disciplinary action; conduct staff meetings; encourage staff development).Author reports and correspondence.Create and deliver presentations.Potential challenges may include: the ability to meet tight deadlines while simultaneously managing multiple projects and requests from executive leadership and program Offices.Schedule: Full-time.Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.Travel: Occasional travel within the state of Ohio.PN: 20040941. This position is Unclassified per ORC 124.11 (A)(9) and is overtime exempt.Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsThe ideal candidate, at minimum, must have the following: OPTION 1:Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, database concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts;And additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; And 18 mos. exp. in performing project management functions as defined in series purpose.OR OPTION 2:8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;And 18 months exp. in performing project management functions as defined in series purpose.OR OPTION 3:12 mos. exp. as an Information Technology Supervisor 3, 64119, or equivalent.OR OPTION 4:Equivalent of minimum class qualifications for employment noted above.*Note: All required courses/coursework, training and/or experience cited in the minimum class qualifications for employment must be at the post-secondary education level which means after completion of high school or its equivalent.*Project Management Definition (as defined in Series Purpose): a series of steps followed in order to formulate and/or implement project policy to ensure successful project development. The steps include: define the problem (e.g., gather user requirements; meet with stakeholders); develop possible solutions (e.g., facilitate brainstorming sessions; identify resource requirements; develop cost benefit analysis; develop a recommended solution; seek agreement to proceed); develop a project plan (e.g., identify milestones and critical dependencies; gather appropriate resources and secure commitment; finalize funding; encumber funds; build project plan; distribute plan for review) execute the plan (e.g., provide on-going status reports; respond to changes in scope; coordinate deliverables; supervise project staff both assigned and ad hoc; define team members' roles and responsibilities; manage team; maintain project schedule; respond to problem); validation and verification (e.g., post project follow up and review; update plan template; hold a lessons learned discussion and documentation session; close out the project). If assigned, responsibility also includes supervising, coordinating and/or managing personnel assigned to one work unit or section or across multiple units or sections and/or contract staff.Preferred Skills: The ideal candidate will possess strong technical skills in predictive analytics, designing complex data lakes, and data warehouses. A solid understanding of mathematics and analytics processes and procedures is essential, along with robust managerial and supervisory abilities. Excellent communication skills are required to effectively collaborate with program area data staff, non-technical agency personnel, and agency leadership. Candidates should have a proven track record of overseeing and executing all aspects of data analytics projects, as well as preparing impactful data reports and visualizations for diverse audiences.Tips For Your Application When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide this information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.Pay InformationThis position is in the State of Ohio's E1 Pay Schedule, Pay Range 16. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $47.50 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.Pay Range 16Step 1Step 2Step 3Step 4Step 5Step 6 Step 7 Step 8 Hourly$47.50$50.15$52.90$55.88$58.94$62.31$64.87$67.90Annual$98,800$104,312$110,032$116,230$122,595$129,605 $134,930 $141,232Months of EmploymentAt Hire6 months18 months30 months42 months54 Months 66 Months 78 Months Supplemental InformationADA NoticeIf you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov.Background check information The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
$98.8k-141.2k yearly Auto-Apply 7h ago
IT Manager
Penn Entertainment, Inc. 4.2
Columbus, OH
WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:• Responsible for directing the overall operations and staff of the IT department. Develops, implements, and manages operational goals, and monitors the achievement of performance and profit objectives.• Ensure that scheduling is done effectively and efficiently, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.• Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns/deviations to the Executive Management / GM.• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures all team members follow customer service standards and addresses issues as they arise. Responsible for the overall achievement of the department's customer service goals. • Collaborate closely with the Corporate Information Technology organization regarding cross-functional governance, architecture, standards, etc.• Provide friendly, fast, and helpful customer service through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.• Plan, develop, organize, implement, direct, and evaluate the property's information and technology functions.• Translate the strategic logics and tactical business plans into operational plans and systems structures.• Manage the remote access process.• Evaluate and advise on the impact of long-range planning of new strategies and regulatory action as those items impact the technical operating platforms of the property.• Participate in the development of design and implementation strategies to ensure the property is kept abreast of technology trends within the industry in accordance with enterprise governance and architectural standards.• Participate in the development of integration strategies to ensure optimal efficiency of computer systems and programs with existing end users.• Participate in the development of disaster recovery strategies to ensure business continuity in case of system failures in accordance with enterprise governance and architectural standards.• Ensure adequate processing and storage capacity for growing business demands based on customer volumes.• Continually reassess the competitiveness of all information assets against the relevant comparable companies, industries, and markets.• Establish credibility throughout the property with management and the employees to be an effective listener and problem solver of information issues.• Participate in the development of appropriate policies and procedures to ensure the integrity of all deployed information systems in accordance with enterprise governance and architectural standards• Coordinate the interdepartmental efforts relative to information systems throughout the property.• Provide technical advice and knowledge to the executive team.• Manage the budget and other financial measures of the Information and Technology Department.• Regularly reassess systems mix, policies, procedures, and personnel to ensure compliance with strategic logics and operational objectives.• Interview, select, and train new team members.• Review, adjust, and administer working schedules of team members.• Understand and adhere to disciplinary policies, including but not limited to counseling team members and the use of progressive.• Effectively use, administer, and manage rewards and recognition for team members.• Recommend or oppose the change in status of team members, including but not limited to changes from full-time to part-time, promotions, and transfers.• Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris, and litter.• Make determinations regarding types of materials, supplies, or tools to be used.• Supervise and manage attendance and time records of team members.• Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.• Responsible for ensuring compliance with all regulatory compliance within the area of responsibility and reporting potential issues to Executive Management / GM. • Maintains strict confidentiality in all departmental and company matters. BRING US YOUR BEST. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. * Bachelor's degree in computer science or management information systems * Subject matter knowledge of Gaming Operations * 2-3 years of demonstrated experience in the application of a wide range of systems preferred * Familiarity with Governance and Information Security frameworks (PCI, SOX, Audit) * Minimum 1-3 years of project leadership or management experience * Business management, systems management, project management, contract negotiation and administration, operating, and capital budgeting skills * Must be proficient in Microsoft applications * Ability to manage a team working in a high-pressure environment towards successful results for the property and company * Administrative, P/L management, technical, problem-solving, and negotiation skills * Strong verbal and written communication skills are required to communicate with all levels within the company and vendors * Proven experience in handling user problems and vendor relationships * Able to prioritize, direct, and monitor multiple tasks and assignments * Technical knowledge of the PC environment, including hardware, operating system, and networking * Ability to analyze problems and apply logical/cost-effective solutions * Evaluate, recommend, and implement proven technologies that apply to business strategies and system needs * Planning and tactical deployment of objectives that provide effective and efficient operations and support for the property * Strong organizational skills * 3 years of IT management experience minimum SUPERVISORY RESPONSIBILITIES This job has supervisory responsibilities. * Responsible for staff development and training programs. * Responsible for the rewards and recognition program to maximize employee engagement. * Evaluates team members within the department and delivers constructive feedback to employees in regards to performance. * Determines recommendations for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs. * Determines work procedures and expedites workflow. * Responsible for employee performance (disciplining, coaching, counseling). LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state, and local regulations. Must complete TIPS training. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. Employee could be exposed to an environment containing unrestricted secondhand tobacco smoke. STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer
$103k-135k yearly est. Auto-Apply 37d ago
Field Services Mgr (RFSM)
Telsource Corporation
Strongsville, OH
The role of the Regional Field Service Manager (RFSM) is to facilitate the control of geographically dispersed assets, personnel and activities of the Corporation within a defined region. The RFSM is responsible for all field operations within an assigned geographic zone. He/She must possess the ability to develop and promote a strong team attitude among a decentralized technical staff as well as the ability to produce satisfactory results under pressure. Must be skilled at making sound business decisions while balancing human issues and financial controls with demanding client expectations. Must be able to think strategically and make rapid but sound business decisions. Acts as customer liaison for the Director of FS in dealing with customer complaints, promoting a positive Company image and assuring customer satisfaction. The RFSM must have the ability to budget for fiscal operations as well as to communicate corporate objectives and values to all personnel within the region. Above all, the Regional Manager must be results driven and people focused. Primary Duties and Responsibilities: Operational Management: Oversee day-to-day operations across a large region. Maintain sound business practices and assure quality customer service delivery within the region. Ability to meet MBO's based on Customer SLA agreements for assigned area. Develop and maintain a strategic business plan for the district including employee development and regular/consistent staff evaluations. Nurture, develop and monitor good working relations between field personnel and support operations departments and staff. Ensure all corporate policies and procedures are understood and that two way communication is maintained at all times. Team Leadership: Develop an enthusiastic team attitude and positive company image among all team members within the region. Provide leadership coaching, employee development, nurturing/counseling and training for technicians. Travel as necessary to maintain close personal working relationships with team. Customer Service: Maintain excellent customer communications including frequent customer visits and contacts. Attend customer calls and represent Acuative Field Service promoting a positive company image and assuring customer satisfaction. Performance Management: Perform performance reviews and facilitate employee performance improvement of direct reports and insure all employees with the district receive fair and appropriate periodic reviews. Hire, terminate and administer employee discipline in accordance with company Policy and Procedures. Primary Internal and External Contacts: Internal - Corporate leadership, corporate officers and directors, departmental heads and support staff as well as other members of the field leadership team. External - Clients, customers, service providers and corporate strategic partners. Compliance and Risk Management Ensure adherence to all relevant safety, regulatory, and compliance standards within the region and industry. Proactively identify and mitigate potential risks. Minimum Qualifications: Bachelor's degree or equivalent business/industry management experience. 6 years collateral experience managing in a Logistics or in a fast paced 24x7x365 Customer Field Service environment. Excellent human leadership skills as well as excellent verbal and written communications ability. Ability to balance stringent customer expectations with human factors in maintaining employee morale. Understanding of the budget process and, Profit and Loss statement. The proven ability to formulate and implement budget and business plans. The proven ability to achieve results through people. Experience with developing and delivering customer presentations. Preferred Qualifications: Verifiable track record of progressive advancement in the technical services industry. A technical degree or equivalent collateral technical experience in either IT, telecommunications or satellite. Physical Demands: Availability to take escalation calls 24/7. Availability to travel. Ability and willingness to work long hours and extended work weeks as required. The Benefits of working with Acuative Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment. Comprehensive benefits plan including: Health care that provides in and out-of-network coverage, no selection of Primary Care Physician or referrals are required. Dental coverage has preventative services covered at 100%. Vision Plan provides 1 exam per year and a generous allowance to use towards glasses or contacts. Flexible spending, Dependent Care and Healthcare savings accounts with company contribution. Long-Term Disability - Provides financial protection for you after 180 consecutive days of disability Basic Term Life & AD&D Insurance provided by Acuative Paid Time Off - Acuative believes that employees should have opportunities to enjoy time away from work to balance their lives. This PTO plan is inclusive containing provisions for vacation, personal and sick leave. Career Development opportunities - Acuative recognizes the benefit of developmental experiences and encourages employees to talk with their supervisors about their career plans. Supervisors are encouraged to support employees' efforts to gain experience and advance within the organization. Service Award Program - Acuative has established a program for recognizing the significant anniversary dates of service by employee's as a way of saying thank you for hard work and dedication. 401(K) Plan with company match opportunity Employee referral program - Referring employee is eligible for the award in the amount of $250. Life Assistance Program - Acuative offers a voluntary and professional service that provides information, counseling, and referral services to all full-time and part-time employees and their dependents that may be experiencing personal stress in their lives. Acuative Corporation For more than 40 years, Acuative has been providing an innovative approach unique to the communications marketplace. The Acuative team provides the entire end-to-end solution from network design to installation and management. Acuative can provide single-source solutions to help build, monitor, manage and support networks. Acuative's Security Operations Center (SOC) works to protect against cyberattacks. Staffed by cybersecurity experts, security analysts and engineers who are trained to detect, analyze and respond to cybersecurity incidents and threats, and prevent such instances from happening. SOC staff work with programs and analytical tools that make it possible to stay on top of the latest security threats in the online world. Acuative PMI-certified project managers coordinate directly with all Acuative teams involved in supporting your project - field service teams, technical support teams, outside vendors, and other internal departments, from the initial order process through the successful test and verification of the service. Eliminating information silos and fostering collaboration, the project manager makes the all the connections necessary to streamline the implementation while keeping you apprised through every phase of the project: planning, initiation, monitoring, execution, and closing. Acuative's Field Service Technicians are the foundation of our service business. They are the face of our company to our customers and we take that very seriously. Acuative Field Service Technicians are employees of the company. This allows a superior level of control over the qualities of our people, including their experience, tools, training, and an overall corporate culture that is committed to providing superior service, each and every day. Our skilled staff, proactive monitoring, and management system coupled with cutting-edge technology help reduce network complexity and gain optimal performance for any business in a single or multivendor environment. Whether it's helping an organization develop a compelling business case with financial due diligence or ensuring the new WAN design is fit for use, Acuative's WAN architecture and engineering experts are there to help with robust and scalable designs. We handle the end-to-end process of identifying, evaluating and selecting the best-in-class WAN solutions, including Software Defined Wide Area Networking, SD-WAN, and Distributed Network Functionality Virtualization (D- NFV), based on organizational requirements. We implement, monitor and manage to ensure continuous optimization of organizational networks. We hope you consider joining your talent with our team. NOTE: The above is intended as a general non-exhaustive description of an Acuative position as of the date written. It does not prescribe or restrict the duties and responsibilities that may be assigned or reassigned to this position at any time.
$53k-87k yearly est. Auto-Apply 47d ago
Patron Services Manager
Cincinnati Symphony Orchestra 3.9
Cincinnati, OH
The Patron Services Manager is a full-time position responsible for delivering excellent customer service, accurate and timely transaction processing, deepening patron engagement, and cultivating a high-performance culture in the box office. The Patron Services Manager has an eye toward continual process improvement and ensures best-in-class guest services. This position requires accuracy and a willingness to learn, embrace industry best practices, and approach our work with an innovative, forward-leaning bent. The Patron Services Manager reports to the Director of Patron Services & Insights and works with the Philanthropy and Marketing Teams to ensure best-in-class patron experience and engagement. Responsibilities Model and lead a patron-centered, high-performance culture in the box office Ensure superior service to all patrons; report and resolve elevated guest complaints and queries in a prompt manner Hire, supervise, schedule, and provide ongoing training to seasonal part-time Customer Service Representatives (approximately March through the end of season) Manage the box office throughout the season and at all performances, plus select events throughout the year In coordination with the Director of Patron Services & Insights, manage ticketing operations, including seating chart and capacity adjustments, ticket holds, complimentary and VIP ticket requests, and will-call procedures to ensure accurate and efficient event setup and a seamless patron experience. Manage incoming box office phone line and messaging Assist Director of Patron Services & Insights with ticketing set-up in Tessitura (event creation, promotions, ticket text, price types, reporting, etc.) Assist with email creation and deployment of messages Execute the group sales marketing plan with an emphasis on outreach, relationship building, new sales generation, and guest experience Ensure the integrity of daily processing and balancing of all ticketing payments and assist with development activities, which may include the handling of gift payments and acknowledgements, as well as the confidentiality, proper handling, security, scanning, filing, and disposal of all sensitive materials in accordance with company standards Ensure accurate and timely data and payment processing of subscription orders, and assist as needed with gift entry, acknowledgments, pledge reminders, and other data processing needs for both Philanthropy and Marketing Teams Participate in Tessitura (CRM) user group meetings and play a lead role in maintaining data integrity and regular updates Contribute to the organization's efforts to build a culture rooted in mutual respect, openness, and the celebration of varied viewpoints. Other duties as assigned. Requirements Physical Requirements/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee may need to lift and/or move up to 25 pounds. The employee must be able to work evenings, weekends, and travel locally. The position requires work in an office setting. Minimum Qualifications Three or more years of management experience in customer service, marketing, arts administration, or a related field An optimistic and solution-oriented temperament Ability to read and analyze reports and make recommendations Excellent verbal, written, and listening skills; ability to communicate effectively with external and internal constituencies Ability to work evenings and weekends, especially during the company's summer season Knowledge and/or passion for the arts Preferred Qualifications Experience with Tessitura is highly desirable Experience in managing and motivating a team Professional experience with a performing arts or non-profit organization Cincinnati Opera offers an extensive benefits package, including health, dental, vision, life, and long-term disability insurance; paid time off; parking; and 403(b) with a portion matched by the company. Salary Description $47,500 - $52,500 annual, negotiable within range
$47.5k-52.5k yearly 60d+ ago
RV SERVICE MANAGER
Meyers Rv Marine
Madison, OH
Family owned RV dealer group looking for a Service Manager to join our growing team. Meet daily with team to review daily goals Review all documents and reports Review warranty claims Training of technicians and adviosrs in proper procedure and process Perform reviews of employee performance Make sure repairs meet customer expectations Make sure preps and sold units are ready for customer pick up Monitor service quality to ensure customer satisfaction, and respond promptly and professionally to customer inquiries and complaints. Maintains schedules for all technicians in order to determine availability and shop capacity Requirements Responsibilities: Managing a service team of 10-15 full time and part time employees Coordinate scheduling of incoming service jobs Manage weekly reports and billing Work with manufactures to further benefit the company File warranty claims and service orders Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines. Experience in the marine/RV industry is preferred, but not required Must be able to work weekends Must be extremely detail oriented Must be able to work in a fast-paced environment Must have great customer service
$53k-87k yearly est. 60d ago
Field Services Mgr (RFSM)
Acuative Corp 4.2
Strongsville, OH
The role of the Regional Field Service Manager (RFSM) is to facilitate the control of geographically dispersed assets, personnel and activities of the Corporation within a defined region. The RFSM is responsible for all field operations within an assigned geographic zone. He/She must possess the ability to develop and promote a strong team attitude among a decentralized technical staff as well as the ability to produce satisfactory results under pressure. Must be skilled at making sound business decisions while balancing human issues and financial controls with demanding client expectations. Must be able to think strategically and make rapid but sound business decisions. Acts as customer liaison for the Director of FS in dealing with customer complaints, promoting a positive Company image and assuring customer satisfaction. The RFSM must have the ability to budget for fiscal operations as well as to communicate corporate objectives and values to all personnel within the region. Above all, the Regional Manager must be results driven and people focused. Primary Duties and Responsibilities: Operational Management: Oversee day-to-day operations across a large region. Maintain sound business practices and assure quality customer service delivery within the region. Ability to meet MBO's based on Customer SLA agreements for assigned area. Develop and maintain a strategic business plan for the district including employee development and regular/consistent staff evaluations. Nurture, develop and monitor good working relations between field personnel and support operations departments and staff. Ensure all corporate policies and procedures are understood and that two way communication is maintained at all times. Team Leadership: Develop an enthusiastic team attitude and positive company image among all team members within the region. Provide leadership coaching, employee development, nurturing/counseling and training for technicians. Travel as necessary to maintain close personal working relationships with team. Customer Service: Maintain excellent customer communications including frequent customer visits and contacts. Attend customer calls and represent Acuative Field Service promoting a positive company image and assuring customer satisfaction. Performance Management: Perform performance reviews and facilitate employee performance improvement of direct reports and insure all employees with the district receive fair and appropriate periodic reviews. Hire, terminate and administer employee discipline in accordance with company Policy and Procedures. Primary Internal and External Contacts: Internal - Corporate leadership, corporate officers and directors, departmental heads and support staff as well as other members of the field leadership team. External - Clients, customers, service providers and corporate strategic partners. Compliance and Risk Management Ensure adherence to all relevant safety, regulatory, and compliance standards within the region and industry. Proactively identify and mitigate potential risks. Minimum Qualifications: Bachelor's degree or equivalent business/industry management experience. 6 years collateral experience managing in a Logistics or in a fast paced 24x7x365 Customer Field Service environment. Excellent human leadership skills as well as excellent verbal and written communications ability. Ability to balance stringent customer expectations with human factors in maintaining employee morale. Understanding of the budget process and, Profit and Loss statement. The proven ability to formulate and implement budget and business plans. The proven ability to achieve results through people. Experience with developing and delivering customer presentations. Preferred Qualifications: Verifiable track record of progressive advancement in the technical services industry. A technical degree or equivalent collateral technical experience in either IT, telecommunications or satellite. Physical Demands: Availability to take escalation calls 24/7. Availability to travel. Ability and willingness to work long hours and extended work weeks as required. The Benefits of working with Acuative Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment. Comprehensive benefits plan including: Health care that provides in and out-of-network coverage, no selection of Primary Care Physician or referrals are required. Dental coverage has preventative services covered at 100%. Vision Plan provides 1 exam per year and a generous allowance to use towards glasses or contacts. Flexible spending, Dependent Care and Healthcare savings accounts with company contribution. Long-Term Disability - Provides financial protection for you after 180 consecutive days of disability Basic Term Life & AD&D Insurance provided by Acuative Paid Time Off - Acuative believes that employees should have opportunities to enjoy time away from work to balance their lives. This PTO plan is inclusive containing provisions for vacation, personal and sick leave. Career Development opportunities - Acuative recognizes the benefit of developmental experiences and encourages employees to talk with their supervisors about their career plans. Supervisors are encouraged to support employees' efforts to gain experience and advance within the organization. Service Award Program - Acuative has established a program for recognizing the significant anniversary dates of service by employee's as a way of saying thank you for hard work and dedication. 401(K) Plan with company match opportunity Employee referral program - Referring employee is eligible for the award in the amount of $250. Life Assistance Program - Acuative offers a voluntary and professional service that provides information, counseling, and referral services to all full-time and part-time employees and their dependents that may be experiencing personal stress in their lives. Acuative Corporation For more than 40 years, Acuative has been providing an innovative approach unique to the communications marketplace. The Acuative team provides the entire end-to-end solution from network design to installation and management. Acuative can provide single-source solutions to help build, monitor, manage and support networks. Acuative's Security Operations Center (SOC) works to protect against cyberattacks. Staffed by cybersecurity experts, security analysts and engineers who are trained to detect, analyze and respond to cybersecurity incidents and threats, and prevent such instances from happening. SOC staff work with programs and analytical tools that make it possible to stay on top of the latest security threats in the online world. Acuative PMI-certified project managers coordinate directly with all Acuative teams involved in supporting your project - field service teams, technical support teams, outside vendors, and other internal departments, from the initial order process through the successful test and verification of the service. Eliminating information silos and fostering collaboration, the project manager makes the all the connections necessary to streamline the implementation while keeping you apprised through every phase of the project: planning, initiation, monitoring, execution, and closing. Acuative's Field Service Technicians are the foundation of our service business. They are the face of our company to our customers and we take that very seriously. Acuative Field Service Technicians are employees of the company. This allows a superior level of control over the qualities of our people, including their experience, tools, training, and an overall corporate culture that is committed to providing superior service, each and every day. Our skilled staff, proactive monitoring, and management system coupled with cutting-edge technology help reduce network complexity and gain optimal performance for any business in a single or multivendor environment. Whether it's helping an organization develop a compelling business case with financial due diligence or ensuring the new WAN design is fit for use, Acuative's WAN architecture and engineering experts are there to help with robust and scalable designs. We handle the end-to-end process of identifying, evaluating and selecting the best-in-class WAN solutions, including Software Defined Wide Area Networking, SD-WAN, and Distributed Network Functionality Virtualization (D- NFV), based on organizational requirements. We implement, monitor and manage to ensure continuous optimization of organizational networks. We hope you consider joining your talent with our team. NOTE: The above is intended as a general non-exhaustive description of an Acuative position as of the date written. It does not prescribe or restrict the duties and responsibilities that may be assigned or reassigned to this position at any time.
$47k-64k yearly est. Auto-Apply 10d ago
Service Manager Trainee
Icahn Automotive 4.2
Cincinnati, OH
A Manager in Training is responsible for the effective overall operation of the store and service center through motivational leadership, and is responsible for delivering expected sales and customer Service throughout the unit; ensure the store and service center operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations; provides technical, administrative, operational and motivational direction to develop a dynamic high performance team. Duties & Responsibilities Sales, Profit and Productivity Customer Service Merchandise Presentation and Facility Maintenance Knowledge, Skills, and Abilities Strong people management and leadership skills Approachability Customer Focus Drive for Results Integrity and Trust Strong verbal and written communication skills Presentation Skills Sound business sense Strong organization and time management skills Practical math skills Practical reading skills Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical Demands Extensive standing, walking, pushing and reaching. Need full range of motion for reaching, bending and stooping. Repetitive movement of hands, arms and legs. Lifting of heavy equipment of up to 50 pounds. May work outside and be exposed to weather. Exposure to adverse weather conditions, chemicals, odors, dirt and dust. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Minimum Educational and /or Experience Level Two years related experience in retail management, preferably automotive Completion of two-year college or technical school program Equivalent combination of education and experience with proven results Certificates, Licenses, and/or Registrations Current, valid drivers license issued in state of residence Equipment Safety Certification Benefits Medical, dental, and vision benefits Life insurance Short Term Disability Supplemental benefits 401(k) with company match PTO and holiday pay On-demand pay partner (DailyPay) Reduced benefits available for part-time team members Pay Range $22.48 to $33.21 per hour based on experience All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gende identity, national origin, disability, or status as a protected veteran.
$22.5-33.2 hourly 1d ago
Service Manager
Bridgestone Corporation 4.7
Reynoldsburg, OH
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. Position Summary Sin On Bonus $1500.00 Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $20.00 - $30.00 Responsibilities * Assign and schedule work duties to auto service staff according to individual skill level. * Serve all automotive service needs of customers. * Oversee the hiring and training of an effective auto service team. * Ensure high teammate retention. * Maintain compliance with quality standards. * Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. * Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. * Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. * Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. * Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. Minimum Qualifications * High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to manage inventory, scheduling, equipment maintenance, etc. * Capacity to lead and coach others. * Teammate and customer/communication skills. * Ability to recruit and select technicians successfully according to store requirements. * Willingness to continue education and remain current in automotive repair issues. * Must have valid automotive driver's license at all times in order to test drive customer's vehicles. PREFERRED QUALIFICATIONS * 2 year degree or equivalent. OUR CREW KNOWS BENEFITS * Medical, Dental and Vision - Starting day 1 for all our teammates * Paid vacation and holidays * On-the-job training and company-funded ASE certifications * Flexible work schedule * 401(k) match * On demand pay (daily pay) program available OUR VALUES GIVE BACK TO YOU * Professional Development: No matter where you're at in your career, we've got the resources to help you level up. * Community Involvement: We pride ourselves on working with our local communities and giving back where we can. * Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
$20-30 hourly 52d ago
SYSTEM MGR, PATIENT EXPERIENCE - MARIETTA MEMORIAL HOSPITAL - MARIETTA, OH
Morrison Healthcare 4.6
Marietta, OH
Job Description We are hiring immediately for a Patient Experience System Manager. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself! Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012. Job Summary Job Summary: Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other Patient Experience Managers. Key Responsibilities: Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit Maintains and supports client satisfaction at a level that ensures account retention Administers required client/customer surveys and responds in a timely and effective manner Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts Works closely with on-site management team to reach operational goals Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all PE Department learning sessions including monthly educational webinars Provides recognition for employee when programs are implemented with success Prepares and implements development and training plans for patient satisfaction success Composes patient satisfaction reports as needed to management Preferred Qualifications: HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 years in-servicing experience in customer service training Hospitality and healthcare experience preferred 3-4 years experience in service-oriented operations Good coaching and on the job training skills required Excellent organizational skills and ability to multi-task essential Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Exhibits initiative, responsibility, flexibility and leadership Possesses a thorough knowledge of contract administration and office procedures Fiscal and budgetary skills BENEFITS FOR OUR TEAM MEMBERS Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Morrison Healthcare maintains a drug-free workplace.
$78k-111k yearly est. 21d ago
SYSTEM MGR, PATIENT EXPERIENCE - MARIETTA MEMORIAL HOSPITAL - MARIETTA, OH
Compass Group USA Inc. 4.2
Marietta, OH
Morrison Healthcare * We are hiring immediately for a Patient Experience System Manager. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself! Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012. Job Summary Job Summary: Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other Patient Experience Managers. Key Responsibilities: Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit Maintains and supports client satisfaction at a level that ensures account retention Administers required client/customer surveys and responds in a timely and effective manner Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts Works closely with on-site management team to reach operational goals Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all PE Department learning sessions including monthly educational webinars Provides recognition for employee when programs are implemented with success Prepares and implements development and training plans for patient satisfaction success Composes patient satisfaction reports as needed to management Preferred Qualifications: HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 years in-servicing experience in customer service training Hospitality and healthcare experience preferred 3-4 years experience in service-oriented operations Good coaching and on the job training skills required Excellent organizational skills and ability to multi-task essential Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Exhibits initiative, responsibility, flexibility and leadership Possesses a thorough knowledge of contract administration and office procedures Fiscal and budgetary skills BENEFITS FOR OUR TEAM MEMBERS * Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program * Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Morrison Healthcare maintains a drug-free workplace.
$73k-97k yearly est. 21d ago
Data Governance Manager (Information Technology Manager 1)
Dasstateoh
Ohio
Data Governance Manager (Information Technology Manager 1) (250008YY) Organization: Job & Family ServicesAgency Contact Name and Information: ************************* Unposting Date: Dec 17, 2025, 4:59:00 AMWork Location: James A Rhodes Office Tower 32 30 East Broad Street 32nd Floor Columbus 43215Primary Location: United States of America-OHIO-Franklin County Compensation: 47.50Schedule: Full-time Work Hours: 8:00 am - 5:00 pm Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Data Analytics, Database Administration, Information Technology, Management, Statistics/MathematicsProfessional Skills: Analyzation, Attention to Detail, Collaboration, Critical Thinking, Decision Making, Delegation, Developing Others, Goal Setting, Innovation, Leading Others, Results Oriented, Verbal Communication, Visionary Thinking, Written Communication, Confidentiality, Continuous ImprovementPrimary Technology: Data Warehouse Agency OverviewWho We AreThe Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:Cash and Food AssistanceEmployment Services and Workforce DevelopmentUnemployment InsuranceAdult Protective ServicesChild SupportPublic service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone's world!Guiding PrinciplesWe will be a leader in customer satisfaction.We will have a reputation that attracts and retains talented, diverse, and dedicated employees.We get better at what we do every day.Job DutiesOffice of The Chief Data & Analytics OfficerThis position is in the Office of the Chief Data and Analytics Officer (OCDAO) which is responsible for maximizing the strategic use of data across the agency's health and human services, unemployment, and workforce development programs. In this role, you will manage data governance initiatives and technical data governance repositories for Ohio Department of Job and Family Services (ODJFS) program Offices and supervise staff. This is a unique opportunity to be part of an experienced analytics team that thrives on solving business problems, welcomes all ideas and perspectives, prides itself on high quality work, and is dedicated to public service.What You'll DoDirect high-level and complex analysis and design of automated information systems by applying project management tools and methods (e.g., develops and executes project plans; defines scope definition, scope verification, and scope change control; defines activity sequencing and schedule development; conducts resource planning; ensures data quality and enterprise quality).Work with cross-functional team of IT employees (e.g., business intelligence [BI] team; system developers; database analysts; architecture team; Chief Privacy Officer; Chief Information Security Officer) to ensure established policies and standards are established and associated tools are deployed and managed for the Data Catalog and Classification initiative.Make recommendations regarding technical solutions.Ensure retention schedule alignment with data purge practices (e.g., develops and maintains ODJFS electronic data purge policy to accompany records retention schedules).Manage follow-up with other departments (e.g., Office of Employee & Business Services [OEBS]; business units; Office of Legal and Acquisition Services [OLAS]; IT) to ensure data purge practices are current and implemented appropriately.Manage development and maintenance/ensure integrity of ODJFS data and analytics reporting repositories, including system connections and data sharing agreements through a master inventory.Develop and maintain an ODJFS federal reporting repository (e.g., develop standards and tools for data governance; create inter-Office connections/links of federal data.Establish documentation standards for business areas.Make recommendations, establish governance, and coordinate internally with the Ohio Data Analytics team in the utilization of enterprise data platforms/environments that support analytics (e.g., enterprise Data Lake; data warehouse/data marts; analytics tools).Formulate agency policy (i.e., Internal Policy and Procedures [IPPs]), including data requests and data sharing.Supervise assigned staff (e.g., assign work and provide direction; make recommendations for hire; review work and provide feedback; establish employee goals; conduct performance evaluations; monitor and evaluate staff performance; approve/disapprove requests for leave; recommend disciplinary action; conduct staff meetings; encourage staff development).Author reports and correspondence.Create and deliver presentations.Potential challenges may include: the ability to meet tight deadlines while simultaneously managing multiple projects and requests from executive leadership and program Offices.Schedule: Full-time.Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.Travel: Occasional travel within the state of Ohio.PN: 20040941. This position is Unclassified per ORC 124.11 (A)(9) and is overtime exempt.Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsThe ideal candidate, at minimum, must have the following: OPTION 1:Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, database concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts;And additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; And 18 mos. exp. in performing project management functions as defined in series purpose.OR OPTION 2:8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;And 18 months exp. in performing project management functions as defined in series purpose.OR OPTION 3:12 mos. exp. as an Information Technology Supervisor 3, 64119, or equivalent.OR OPTION 4:Equivalent of minimum class qualifications for employment noted above.*Note: All required courses/coursework, training and/or experience cited in the minimum class qualifications for employment must be at the post-secondary education level which means after completion of high school or its equivalent.*Project Management Definition (as defined in Series Purpose): a series of steps followed in order to formulate and/or implement project policy to ensure successful project development. The steps include: define the problem (e.g., gather user requirements; meet with stakeholders); develop possible solutions (e.g., facilitate brainstorming sessions; identify resource requirements; develop cost benefit analysis; develop a recommended solution; seek agreement to proceed); develop a project plan (e.g., identify milestones and critical dependencies; gather appropriate resources and secure commitment; finalize funding; encumber funds; build project plan; distribute plan for review) execute the plan (e.g., provide on-going status reports; respond to changes in scope; coordinate deliverables; supervise project staff both assigned and ad hoc; define team members' roles and responsibilities; manage team; maintain project schedule; respond to problem); validation and verification (e.g., post project follow up and review; update plan template; hold a lessons learned discussion and documentation session; close out the project). If assigned, responsibility also includes supervising, coordinating and/or managing personnel assigned to one work unit or section or across multiple units or sections and/or contract staff.Preferred Skills: The ideal candidate will possess strong technical skills in predictive analytics, designing complex data lakes, and data warehouses. A solid understanding of mathematics and analytics processes and procedures is essential, along with robust managerial and supervisory abilities. Excellent communication skills are required to effectively collaborate with program area data staff, non-technical agency personnel, and agency leadership. Candidates should have a proven track record of overseeing and executing all aspects of data analytics projects, as well as preparing impactful data reports and visualizations for diverse audiences.Tips For Your Application When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide this information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.Pay InformationThis position is in the State of Ohio's E1 Pay Schedule, Pay Range 16. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $47.50 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.Pay Range 16Step 1Step 2Step 3Step 4Step 5Step 6 Step 7 Step 8 Hourly$47.50$50.15$52.90$55.88$58.94$62.31$64.87$67.90Annual$98,800$104,312$110,032$116,230$122,595$129,605 $134,930 $141,232Months of EmploymentAt Hire6 months18 months30 months42 months54 Months 66 Months 78 Months Supplemental InformationADA NoticeIf you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov.Background check information The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
$98.8k-141.2k yearly Auto-Apply 1h ago
Information Technology Manager 1
State of Ohio 4.5
Columbus, OH
Information Technology Manager 1 (250008X9) Organization: Department of Children and YouthAgency Contact Name and Information: sydney.flora@************************* Unposting Date: Dec 7, 2025, 4:59:00 AMWork Location: Children&Youth N. High Complex 246 North High Street Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $47.50 hr Schedule: Full-time Work Hours: 8:00am - 5:00pmClassified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Information TechnologyProfessional Skills: Leading OthersPrimary Technology: Not Applicable Agency OverviewAbout us Our mission is to promote positive, lifelong outcomes for Ohio youth through early intervention, quality education, and family support programs. At DCY, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work! To learn more about DCY, please visit our website at Department of Children and Youth | Ohio.gov. Location Requirements DCY's core hours of operation are Mon-Fri from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across DCY divisions. Employees may begin as early as 7:00am & as late as 9:00am, based on supervisory approval. This position performs work on-site daily at DCY's office space. Job DescriptionDCY is seeking an experienced IT leader to oversee application infrastructure support, middleware, and database operations while managing a diverse technical team.Key Responsibilities:Lead and manage a team of Cloud Engineers, DBAs, CI/CD Engineers, batch scheduling, and middleware support.Oversee planning, design, production, and maintenance of application infrastructure.Manage project timelines, resource allocation, budgets, contracts, and licenses.Collaborate with product teams, developers, analysts, and stakeholders to align infrastructure with business goals.Provide regular updates on project progress, risks, and roadblocks to senior leadership.Serve as primary contact across IT systems and development teams for infrastructure support.Mentor engineers on complex technical challenges; ensure high-quality standards.Conduct team meetings, one‑on‑ones, and performance reviews to align staff with organizational goals.Develop policies, standards, and procedures in line with DCY IT lifecycle methodologies.Publish documentation, present architecture recommendations, and research emerging technologies.Staff Supervision:Assign work, set goals, evaluate performance, and encourage staff development.Approve leave, recommend disciplinary actions, and conduct staff meetings.Additional Duties:Attend meetings, trainings, and conferences; travel to user sites as needed.Prepare reports, maintain logs and records, and support ongoing IT initiatives.Pay Information:Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.Months of EmploymentAt Hire6 months18 months30 months42 months54 Months 66 Months 78 Months Pay RangeExempt/16Step 1Step 2Step 3Step 4Step 5Step 6 Step 7 Step 8 Hourly$47.50$50.15$52.90$55.88$58.94$62.31$64.87$67.90Annual$98,800$104,312$110,032$116,230$122,595$129,605$134,930$141,232Background Check Information:The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.Status of posted positions:You can check the status of your application online be signing into your profile and clicking the “My Jobpage” tab to view completed submissions and submission details. If you have questions other than your applications status, please direct them to ************************************************ Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.Qualifications8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 18 months exp. in performing project management functions as defined in series purpose. -Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.; 18 mos. exp. in performing project management functions as defined in series purpose. -Or 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent. Or in offices of statewide information technology policy & planning, positions require completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; 3 yrs. exp. in utilizing word processing software; 3 yrs. exp. in utilizing internet browser(s) for research; 54 mos. exp. which included following: knowledge of information technology architecture components, developing information technology strategic plans, preparing & making presentations/public speaking, writing information technology related policy & procedures, preparing & monitoring budget, providing cost & resources estimates, & contract management; 2 yrs. exp. in utilizing e-mail system; 18 mos. exp. in project management or lead role on information technology project;12 mos. exp. in utilizing spreadsheet software; 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent. -Or equivalent of Minimum Class Qualifications For Employment noted above. Job Skills: Information TechnologySupplemental InformationAll answers to the supplemental questions must be supported by the work experience/education provided on your civil service application. Attachments will not be considered as part of your application.Selection devices such as a structured interview, proficiency instrument, and/or assessment may be required for this position. Applicants must demonstrate proficiency with a passing score of applicable selection device to be considered for this position. Regardless of a passing or failing score, all results will be maintained for 6 months. Applicant with a passing score will be retained and utilized for a 6-month period. Applicant with a failing score in the same position may not re-take the same selection device for a 6-month period.Travel required, as needed. Must provide own transportation or in order to operate a state vehicle, you must have a valid driver's license.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
$43k-60k yearly est. Auto-Apply 7h ago
RV SERVICE MANAGER
Meyer's RV & Marine
Madison, OH
Job DescriptionDescription: Family owned RV dealer group looking for a Service Manager to join our growing team. Meet daily with team to review daily goals Review all documents and reports Review warranty claims Training of technicians and adviosrs in proper procedure and process Perform reviews of employee performance Make sure repairs meet customer expectations Make sure preps and sold units are ready for customer pick up Monitor service quality to ensure customer satisfaction, and respond promptly and professionally to customer inquiries and complaints. Maintains schedules for all technicians in order to determine availability and shop capacity Requirements: Responsibilities: Managing a service team of 10-15 full time and part time employees Coordinate scheduling of incoming service jobs Manage weekly reports and billing Work with manufactures to further benefit the company File warranty claims and service orders Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines. Experience in the marine/RV industry is preferred, but not required Must be able to work weekends Must be extremely detail oriented Must be able to work in a fast-paced environment Must have great customer service
$53k-87k yearly est. 28d ago
Service Manager
Bridgestone Corporation 4.7
Athens, OH
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. Position Summary Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $18.00 - $27.00 Responsibilities * Assign and schedule work duties to auto service staff according to individual skill level. * Serve all automotive service needs of customers. * Oversee the hiring and training of an effective auto service team. * Ensure high teammate retention. * Maintain compliance with quality standards. * Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. * Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. * Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. * Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. * Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. Minimum Qualifications * High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to manage inventory, scheduling, equipment maintenance, etc. * Capacity to lead and coach others. * Teammate and customer/communication skills. * Ability to recruit and select technicians successfully according to store requirements. * Willingness to continue education and remain current in automotive repair issues. * Must have valid automotive driver's license at all times in order to test drive customer's vehicles. PREFERRED QUALIFICATIONS * 2 year degree or equivalent. OUR CREW KNOWS BENEFITS * Medical, Dental and Vision - Starting day 1 for all our teammates * Paid vacation and holidays * On-the-job training and company-funded ASE certifications * Flexible work schedule * 401(k) match * On demand pay (daily pay) program available OUR VALUES GIVE BACK TO YOU * Professional Development: No matter where you're at in your career, we've got the resources to help you level up. * Community Involvement: We pride ourselves on working with our local communities and giving back where we can. * Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
$18-27 hourly 10d ago
SYSTEM MGR, PATIENT EXPERIENCE - MARIETTA MEMORIAL HOSPITAL - MARIETTA, OH
Compass Group, North America 4.2
Marietta, OH
Morrison Healthcare + We are hiring immediately for a Patient Experience System Manager. **Make a difference in the lives of people, your community, and yourself.** Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. **Take a look for yourself** **!** Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012. **Job Summary** **Job Summary:** Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other Patient Experience Managers. **Key Responsibilities:** Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit Maintains and supports client satisfaction at a level that ensures account retention Administers required client/customer surveys and responds in a timely and effective manner Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts Works closely with on-site management team to reach operational goals Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all PE Department learning sessions including monthly educational webinars Provides recognition for employee when programs are implemented with success Prepares and implements development and training plans for patient satisfaction success Composes patient satisfaction reports as needed to management **Preferred Qualifications:** HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 years in-servicing experience in customer service training Hospitality and healthcare experience preferred 3-4 years experience in service-oriented operations Good coaching and on the job training skills required Excellent organizational skills and ability to multi-task essential Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Exhibits initiative, responsibility, flexibility and leadership Possesses a thorough knowledge of contract administration and office procedures Fiscal and budgetary skills **BENEFITS FOR OUR TEAM MEMBERS** + **Full-time and part-time positions** are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program + **Full-time positions also offer** the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) _Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws._ _For positions in Washington State, Maryland, or to be performed Remotely,_ _click here (******************************************************************************************************* _for paid time off benefits information._ Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Morrison Healthcare maintains a drug-free workplace.
$73k-97k yearly est. 21d ago
Information Technology Manager 1
Dasstateoh
Columbus, OH
Information Technology Manager 1 (250008X9) Organization: Department of Children and YouthAgency Contact Name and Information: sydney.flora@************************* Unposting Date: Dec 7, 2025, 4:59:00 AMWork Location: Children&Youth N. High Complex 246 North High Street Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $47.50 hr Schedule: Full-time Work Hours: 8:00am - 5:00pmClassified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Information TechnologyProfessional Skills: Leading OthersPrimary Technology: Not Applicable Agency OverviewAbout us Our mission is to promote positive, lifelong outcomes for Ohio youth through early intervention, quality education, and family support programs. At DCY, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work! To learn more about DCY, please visit our website at Department of Children and Youth | Ohio.gov. Location Requirements DCY's core hours of operation are Mon-Fri from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across DCY divisions. Employees may begin as early as 7:00am & as late as 9:00am, based on supervisory approval. This position performs work on-site daily at DCY's office space. Job DescriptionDCY is seeking an experienced IT leader to oversee application infrastructure support, middleware, and database operations while managing a diverse technical team.Key Responsibilities:Lead and manage a team of Cloud Engineers, DBAs, CI/CD Engineers, batch scheduling, and middleware support.Oversee planning, design, production, and maintenance of application infrastructure.Manage project timelines, resource allocation, budgets, contracts, and licenses.Collaborate with product teams, developers, analysts, and stakeholders to align infrastructure with business goals.Provide regular updates on project progress, risks, and roadblocks to senior leadership.Serve as primary contact across IT systems and development teams for infrastructure support.Mentor engineers on complex technical challenges; ensure high-quality standards.Conduct team meetings, one‑on‑ones, and performance reviews to align staff with organizational goals.Develop policies, standards, and procedures in line with DCY IT lifecycle methodologies.Publish documentation, present architecture recommendations, and research emerging technologies.Staff Supervision:Assign work, set goals, evaluate performance, and encourage staff development.Approve leave, recommend disciplinary actions, and conduct staff meetings.Additional Duties:Attend meetings, trainings, and conferences; travel to user sites as needed.Prepare reports, maintain logs and records, and support ongoing IT initiatives.Pay Information:Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.Months of EmploymentAt Hire6 months18 months30 months42 months54 Months 66 Months 78 Months Pay RangeExempt/16Step 1Step 2Step 3Step 4Step 5Step 6 Step 7 Step 8 Hourly$47.50$50.15$52.90$55.88$58.94$62.31$64.87$67.90Annual$98,800$104,312$110,032$116,230$122,595$129,605$134,930$141,232Background Check Information:The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.Status of posted positions:You can check the status of your application online be signing into your profile and clicking the “My Jobpage” tab to view completed submissions and submission details. If you have questions other than your applications status, please direct them to ************************************************ Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.Qualifications8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 18 months exp. in performing project management functions as defined in series purpose. -Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.; 18 mos. exp. in performing project management functions as defined in series purpose. -Or 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent. Or in offices of statewide information technology policy & planning, positions require completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; 3 yrs. exp. in utilizing word processing software; 3 yrs. exp. in utilizing internet browser(s) for research; 54 mos. exp. which included following: knowledge of information technology architecture components, developing information technology strategic plans, preparing & making presentations/public speaking, writing information technology related policy & procedures, preparing & monitoring budget, providing cost & resources estimates, & contract management; 2 yrs. exp. in utilizing e-mail system; 18 mos. exp. in project management or lead role on information technology project;12 mos. exp. in utilizing spreadsheet software; 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent. -Or equivalent of Minimum Class Qualifications For Employment noted above. Job Skills: Information TechnologySupplemental InformationAll answers to the supplemental questions must be supported by the work experience/education provided on your civil service application. Attachments will not be considered as part of your application.Selection devices such as a structured interview, proficiency instrument, and/or assessment may be required for this position. Applicants must demonstrate proficiency with a passing score of applicable selection device to be considered for this position. Regardless of a passing or failing score, all results will be maintained for 6 months. Applicant with a passing score will be retained and utilized for a 6-month period. Applicant with a failing score in the same position may not re-take the same selection device for a 6-month period.Travel required, as needed. Must provide own transportation or in order to operate a state vehicle, you must have a valid driver's license.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
$98.8k-141.2k yearly Auto-Apply 1h ago
Information Technology Manager 1
Dasstateoh
Ohio
Information Technology Manager 1 (250008X9) Organization: Department of Children and YouthAgency Contact Name and Information: sydney.flora@************************* Unposting Date: Dec 7, 2025, 4:59:00 AMWork Location: Children&Youth N. High Complex 246 North High Street Columbus 43215Primary Location: United States of America-OHIO-Franklin County Compensation: $47.50 hr Schedule: Full-time Work Hours: 8:00am - 5:00pmClassified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Information TechnologyProfessional Skills: Leading OthersPrimary Technology: Not Applicable Agency OverviewAbout us Our mission is to promote positive, lifelong outcomes for Ohio youth through early intervention, quality education, and family support programs. At DCY, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work! To learn more about DCY, please visit our website at Department of Children and Youth | Ohio.gov. Location Requirements DCY's core hours of operation are Mon-Fri from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across DCY divisions. Employees may begin as early as 7:00am & as late as 9:00am, based on supervisory approval. This position performs work on-site daily at DCY's office space. Job DutiesDCY is seeking an experienced IT leader to oversee application infrastructure support, middleware, and database operations while managing a diverse technical team.Key Responsibilities:Lead and manage a team of Cloud Engineers, DBAs, CI/CD Engineers, batch scheduling, and middleware support.Oversee planning, design, production, and maintenance of application infrastructure.Manage project timelines, resource allocation, budgets, contracts, and licenses.Collaborate with product teams, developers, analysts, and stakeholders to align infrastructure with business goals.Provide regular updates on project progress, risks, and roadblocks to senior leadership.Serve as primary contact across IT systems and development teams for infrastructure support.Mentor engineers on complex technical challenges; ensure high-quality standards.Conduct team meetings, one‑on‑ones, and performance reviews to align staff with organizational goals.Develop policies, standards, and procedures in line with DCY IT lifecycle methodologies.Publish documentation, present architecture recommendations, and research emerging technologies.Staff Supervision:Assign work, set goals, evaluate performance, and encourage staff development.Approve leave, recommend disciplinary actions, and conduct staff meetings.Additional Duties:Attend meetings, trainings, and conferences; travel to user sites as needed.Prepare reports, maintain logs and records, and support ongoing IT initiatives.Pay Information:Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.Months of EmploymentAt Hire6 months18 months30 months42 months54 Months 66 Months 78 Months Pay RangeExempt/16Step 1Step 2Step 3Step 4Step 5Step 6 Step 7 Step 8 Hourly$47.50$50.15$52.90$55.88$58.94$62.31$64.87$67.90Annual$98,800$104,312$110,032$116,230$122,595$129,605$134,930$141,232Background Check Information:The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.Status of posted positions:You can check the status of your application online be signing into your profile and clicking the “My Jobpage” tab to view completed submissions and submission details. If you have questions other than your applications status, please direct them to ************************************************ Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.Qualifications8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 18 months exp. in performing project management functions as defined in series purpose. -Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.; 18 mos. exp. in performing project management functions as defined in series purpose. -Or 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent. Or in offices of statewide information technology policy & planning, positions require completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; 3 yrs. exp. in utilizing word processing software; 3 yrs. exp. in utilizing internet browser(s) for research; 54 mos. exp. which included following: knowledge of information technology architecture components, developing information technology strategic plans, preparing & making presentations/public speaking, writing information technology related policy & procedures, preparing & monitoring budget, providing cost & resources estimates, & contract management; 2 yrs. exp. in utilizing e-mail system; 18 mos. exp. in project management or lead role on information technology project;12 mos. exp. in utilizing spreadsheet software; 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent. -Or equivalent of Minimum Class Qualifications For Employment noted above. Job Skills: Information TechnologySupplemental InformationAll answers to the supplemental questions must be supported by the work experience/education provided on your civil service application. Attachments will not be considered as part of your application.Selection devices such as a structured interview, proficiency instrument, and/or assessment may be required for this position. Applicants must demonstrate proficiency with a passing score of applicable selection device to be considered for this position. Regardless of a passing or failing score, all results will be maintained for 6 months. Applicant with a passing score will be retained and utilized for a 6-month period. Applicant with a failing score in the same position may not re-take the same selection device for a 6-month period.Travel required, as needed. Must provide own transportation or in order to operate a state vehicle, you must have a valid driver's license.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
$98.8k-141.2k yearly Auto-Apply 1h ago

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