Service delivery manager part time jobs - 18 jobs

Join Our Dynamic Insurance Team - Unlock Your Potential! Are you ready to take control of your future and build a career in one of the most stable and lucrative industries? We are seeking driven individuals to join our thriving insurance team, where you'll receive top-tier training, support, and unlimited income potential. NOW HIRING: ✅ Licensed Life & Health Agents ✅ Unlicensed Individuals (We'll guide you through the licensing process!) We're looking for our next leaders-those who want to build a career or an impactful part-time income stream. Is This You? ✔ Willing to work hard and commit for long-term success? ✔ Ready to invest in yourself and your business? ✔ Self-motivated and disciplined, even when no one is watching? ✔ Coachable and eager to learn? ✔ Interested in a business that is both recession- and pandemic-proof? If you answered YES to any of these, keep reading! Why Choose Us? 💼 Work from anywhere - full-time or part-time, set your own schedule. 💰 Uncapped earning potential - Part-time: $40,000 - $60,000 /month | Full-time: $70,000 - $150,000+++/month. 📈 No cold calling - You'll only assist individuals who have already requested help. ❌ No sales quotas, no pressure, no pushy tactics. 🧑 🏫 World-class training & mentorship - Learn directly from top agents. 🎯 Daily pay from the insurance carriers you work with. 🎁 Bonuses & incentives - Earn commissions starting at 80% (most carriers) + salary 🏆 Ownership opportunities - Build your own agency (if desired). 🏥 Health insurance available for qualified agents. 🚀 This is your chance to take back control, build a rewarding career, and create real financial freedom. 👉 Apply today and start your journey in financial services! ( Results may vary. Your success depends on effort, skill, and commitment to training and sales systems. )

Join our Team at Portland Community College Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. PCC has four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area. Our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community. While serving this community, PCC offers employment to individuals residing in the states of Oregon and Washington. Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward. We also strive to ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at ***************. Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington. What You'll Do and Who We Are Looking For Apply Immediately; This position will close once sufficient qualified applications have been received. Job Summary Under the direction of the Director of Auxiliary Services, the Senior Manager of Food and Catering Services manages the day-to-day operations of District-wide food and catering services. Leads the development, implementation, and administration of operational policies, procedures and processes in Food and Catering Services. Responds to inquiries from College departments, the community, and/or external agencies and supervises administrative services professionals, paraprofessionals, technical/support staff, and/or student workers. Distinguishing Characteristics The Senior Manager Food and Catering Service has a focused role in ensuring compliance with food safety, sanitation, and health regulations. Designs and enforces safe food handling procedures, as well as compliance with food-specific laws and dietary considerations across the District. The Senior Manager of Food and Catering Services oversees multiple food and catering operations including direct supervision of management personnel, at each location. They are responsible for all procurement, installation, and maintenance of food service and vending-specific equipment. This role has direct oversight for all policies and procedures related to special event management in food services and catering.Responsible for integrating strategies that have the potential to significantly impact a broad student and staff population as well as the community at large. The incumbent applies specialized technical knowledge to resolve complex problems involving stakeholders with diverging perspectives and advocacies. Minimum Qualifications: - Bachelor's Degree in Hospitality, Business Administration or a related field required (experience performing the duties listed on the Classification description may substitute for the degree requirement on a year-for-year basis). - Five years' progressively responsible food and catering services experience, including three years of management-level supervision of employees (including hiring, assessment, discipline, etc). - Must have a valid driver's license to operate a motor vehicle in the State of Oregon and possess an acceptable driving record. - Must have an Oregon Food Handlers card. - First Aid certification/card required (can be obtained within 30 days of employment). Success Criteria: (throughout the screening process, you will be evaluated based on your demonstration of the following criteria): - Substantial demonstrated experience managing and evaluating Catering or Conference Services, and assessing food handling, food production, and food safety in educational, healthcare, or hospitality food service operation. - Substantial experience in food safety training including ServSafe Manager certification (or similar training) and knowledge of Oregon food health and safety regulations including OSHA requirements specific to food handling. Additional knowledge of county regulations in the counties that PCC operates in. - Experience procuring vending, food, and food service equipment including developing and soliciting bids and contracts with vendors. - Experience in managing and building or rebuilding a Conference and Events department within a Hotel or Educational setting. - Experience managing large operational budgets. - Extensive experience in cash handling and revenue generation. - Demonstrated ability to work with diverse academic, cultural, and ethnic backgrounds of staff and students. Job Preferred Qualifications - Proven track record of researching, developing, presenting, and promoting projects. - Experience Managing Union represented employees. - Ability to evaluate the effectiveness of planning processes and make recommendations for improvements. - Demonstrated ability to negotiate, organize, delegate, & work under pressure. - Demonstrated Ability to focus attention on guest needs, remaining calm and courteous at all times. - Excellent communication skills, both written and verbal required. - Extensive experience in engaging with multiple stakeholders across all employee levels. Work Environment and Physical Requirements. Work is generally performed in a commercial kitchen environment, with frequent interruptions and irregularities in the work schedule. Work hours may vary and frequent evening and weekend hours are required. While performing the duties of this job, the employee is regularly required to maintain a stationary position for long periods of time (sitting or standing); communicate with employees, partners, and stakeholders; and operate a computer to develop work products, communicate, and carry out responsibilities. Additionally, this role will constantly walk, lift, stand, talk or hear for long periods of time. Employees are required to travel to other campuses to attend meetings, access items, and utilize equipment, and, rarely, move or transport items up to 50 pounds. Ability to provide own transportation to and from campuses and/or offsite functions may be required. Why You'll Love Working Here The PCC district encompasses a 1,500-square-mile area in northwest Oregon and offers two-year degrees, one-year certificate programs, short-term training, alternative education, pre-college courses and life-long learning. As part of our College community, you'll enjoy: A collaborative and inspiring campus community Opportunities for learning and professional development Position GradeManagement JEmployment TypeFull time Total Rewards Package / What We Offer Comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs Oregon PERS contribution - PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP Tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement PCC provides a tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions Free access to the sport centers / campus gymnasiums, performing arts, and cultural events Conference and events rental space - Employees receive 50% off when on-campus for personal events Generous Paid Leave (Pro-rated by FTE for Part-Time Employees) reference Management and Confidential Employee Handbook 14.67 hours of vacation leave per month 1 day of sick leave per month 12 paid holidays PCC Winter Break (when College is Closed) 24 hours of personal leave per year More detailed information on the benefits plans, who is eligible, and how to enroll or make changes can be found at pcc.edu/hr/benefits. Please email ******************* if you have any questions. How We Determine Initial Salary Placement NOTE: JOB LEVEL WAS RECENTLY UPDATED TO LEVEL "K" - NEW PAY RANGE BELOW: Minimum $85,646 to range midpoint of $104,917. Placement will generally not exceed the mid-point, based on qualifications, experience, and internal equity. Oregon Veterans' Preference in Public Employment Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation: Veterans: DD214 Disabled Veterans: DD214 and Letter from the Department of VA Notice of the Availability of the Annual Security Report Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College's (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices. PCC Employment Offers are Contingent Upon the Successful Completion of a Criminal Background CheckPlease note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.Contact PCC at *************** if you have questions

Job Description We are hiring immediately for a Patient Experience System Manager. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself! Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012. Job Summary Job Summary: Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other Patient Experience Managers. Key Responsibilities: Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit Maintains and supports client satisfaction at a level that ensures account retention Administers required client/customer surveys and responds in a timely and effective manner Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts Works closely with on-site management team to reach operational goals Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all PE Department learning sessions including monthly educational webinars Provides recognition for employee when programs are implemented with success Prepares and implements development and training plans for patient satisfaction success Composes patient satisfaction reports as needed to management Preferred Qualifications: HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 years in-servicing experience in customer service training Hospitality and healthcare experience preferred 3-4 years experience in service-oriented operations Good coaching and on the job training skills required Excellent organizational skills and ability to multi-task essential Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Exhibits initiative, responsibility, flexibility and leadership Possesses a thorough knowledge of contract administration and office procedures Fiscal and budgetary skills BENEFITS FOR OUR TEAM MEMBERS Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Morrison Healthcare maintains a drug-free workplace.

Information Technology Manager 2 (260000CC) Organization: TaxationAgency Contact Name and Information: Ali Barton - *************************** For all other inquiries please contact the HR Mainline at ************ or email the staffing team at *********************** Unposting Date: Jan 23, 2026, 4:59:00 AMWork Location: Northland 2nd Floor 4485 Northland Ridge Boulevard Columbus 43229Primary Location: United States of America-OHIO-Franklin County Compensation: $52.34 - $72.39Schedule: Full-time Classified Indicator: ClassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Information TechnologyProfessional Skills: Adaptability, Leading Others, TeamworkPrimary Technology: Not Applicable Agency OverviewCreating a seamless and user-centric experience for all Ohio Taxpayers Job DutiesThe Ohio Department of Taxation is responsible for the administration of individual and business taxes across the state. Guided by our Mission Statement, we are ONE TEAM providing education, innovation, outreach, and exceptional service to our customers through courtesy, accuracy, and responsiveness in each interaction. Taxation is committed to building a strong and skilled workforce. We invest in the development of each employee through comprehensive training, a competitive total compensation package that includes benefits (medical, dental, and vision insurance), tuition reimbursement, health and wellness programs, work-life balance initiatives, and opportunities for career advancement.The Ohio Department of Taxation is seeking to fill one (1) IT Manager 2 position in the Information Technology Division. This position is for current Taxation employees. What You'll do as an IT Manager 2:Directly manages the Middleware and Production Systems teams.Manages the Endpoint and Access Management supervisor.Evaluates and sets technology direction base on Taxation roadmap.Oversees the technology portfolio of Middleware, Production Systems, Endpoint, and Access Management teams by providing new technology innovation.Promotes employee development and career growth.To request a reasonable accommodation due to disability for the application or interview process, please contact ADA Coordinator J.D. Hawkins by phone: ************ or by email to: Accessibility@tax.ohio.gov. A full Position Description will be provided during the interview process.Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.Qualifications9 1/2 years (114 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 2 years exp. in performing project management functions as defined in series purpose. -Or completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; additional 7 1/2 years (90 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.; 2 years exp. in performing project management functions as defined in series purpose. -Or 12 mos. exp. as Information Technology Manager 1, 64132. Or in offices of statewide information technology policy & planning, positions require completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, Or RDMS), computer systems analysis & design, & basic data processing concepts; 3 yrs. exp. in utilizing word processing software; 3 yrs. exp. in utilizing internet browser(s) for research; 66 mos. exp. which included following: knowledge of information technology architecture components, developing information technology strategic plans, preparing & making presentations/public speaking, writing information technology related policy & procedures, preparing & monitoring budget, providing cost & resources estimates, & contract management; 2 yrs. exp. in utilizing e-mail system; 18 mos. exp. in project management or lead role on information technology project; 12 mos. exp. in utilizing spreadsheet software; 2 yrs. exp. as Information Technology Supervisor 3, 64119, or 12 mos. exp. as Information Technology Manager 1, 64132, or equivalent. -Or equivalent of Minimum Class Qualifications For Employment noted above. Job Skills: Information TechnologyProfessional Skills: Leading Others, Adaptability, Teamwork Supplemental InformationThe final candidate selected for the position will be required to undergo a criminal background check. Section 2961 of the Ohio Revised Code prohibits individuals convicted of a felony including but not limited to fraud, deceit, or theft from holding a position that has substantial management or control over the property of a state agency. Additionally, section 5703.081 of the Ohio Revised Code requires the Ohio Department of Taxation employees to promptly file and pay tax returns.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development , and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention. Key Performance Indicators Customer Satisfaction & Retention Technician Retention Technician Percentage of Staffing Budget (including productivity, timekeeping, and licensing) Team Safety Performance Route Completion Branch Schedule Efficiency Sales Growth Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal Duties and Responsibilities Oversee ongoing technician training, coaching, development , and regular cadence of accountability, in order to maximize technician success and retention Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels Review and evaluate ongoing technician performance (via ride-a-longs and audits) Respond diligently and compassionately to customer concerns Ensure overall service quality to maximize customer retention Fill in periodically on customer appointments to help close any temporary staffing gaps Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively Ensure safety standards are met or exceeded and that all operations are in regulatory compliance Monitor and maintain inventory levels of pest / termite control and home services products CANDIDATE SUMMARY Required Qualifications Knowledge, Skills & Abilities Adept at problem solving and identifying practical solutions Ability to effectively lead and motivate others Good aptitude for basic/intermediate math, for calculations related to sales/service Strong communication skills (verbal, written, presenting) Ability to build rapport easily and establish trust with customers and employees Minimum Education Level/Certifications High school diploma (or GED) Maintain licenses/certificates as required by federal, state, and/or local regulations Maintain valid driver's license Physical Demands/Environmental Conditions Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways Going up and down stairs, ladders, scaffolding, ramps, and poles Operating a motor vehicle safely Ensuring vehicle and other equipment is maintained and kept clean Wearing personal protective equipment, including OSHA-compliant respirators Having healthy vision to perform detail-oriented activities at distances close to the eyes or within arm's reach Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold) Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season Travel Requirement Travel up to 100% of time within assigned territory(s) Base Pay RangeYearly: $56,000.00 - $91,000.00 While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement 401(k) retirement plan with company-matching contributions Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

MINIMUM QUALIFICATIONS Education • Required: • Bachelor's degree in Information Technology, Computer Science, or a related field • Preferred: • Master's degree in a relevant field • Professional certifications such as ITIL, CompTIA, or Microsoft Experience Required: • At least 5 years of experience in IT service desk management or a similar IT support leadership role • Proven experience managing technical support teams in a high-volume, enterprise environment • Familiarity with ITSM tools (e.g., ServiceNow) and asset management processes. • Minimum 5 years managing Microsoft Active Directory, Entra, and Group Policy Management • Extensive experience with Teams-enabled conference rooms. • Experience with remote troubleshooting and escalation procedures in a networked environment • Experience with large-scale, enterprise-level systems and cross-functional collaboration Preferred: • Experience in public sector IT operations or supporting government agencies • Experience in disaster recovery and incident response planning KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: • IT service management principles and best practices (e.g., ITIL, ISO/IEC 20000) • Windows operating systems, Microsoft 365, Teams, and enterprise collaboration tools • Network administration, endpoint security, Active Directory, Entra, and Group Policy • IT asset management, configuration, and software licensing • Incident, problem, and change management in ITSM platforms (e.g., ServiceNow) • Cybersecurity standards, access control, and compliance for public-sector environments • Disaster recovery, business continuity, and incident response procedures • Principles of staff supervision, team leadership, and performance management Skills in: • Diagnosing and resolving complex hardware, software, and network issues. • Managing and mentoring IT support teams for timely, high-quality service delivery. • Prioritizing workloads, meeting SLAs, and maintaining service standards. • Developing and implementing procedures, documentation, and training. • Communicating effectively with technical and non-technical audiences. • Analyzing performance metrics to improve service efficiency and outcomes. • Coordinating projects that affect IT infrastructure and operations. Abilities to: • Lead and motivate diverse technical teams in a fast-paced environment. • Promote accountability, customer service, and continuous improvement. • Translate business needs into effective IT service solutions. • Adapt quickly to emerging technologies and shifting priorities. • Protect sensitive data and maintain system security. • Manage multiple projects and deadlines independently. • Develop and enforce IT policies supporting organizational goals and compliance. • Collaborate effectively with county Boards of Elections and agency partners. POSITION SUMMARY Under the direct supervision of the Network Manager, the Service Desk Manager oversees daily operations of the Secretary of State (SOS) Enterprise Service Desk, providing technical support to SOS staff and 88 county Board of Election offices. The role manages the service desk team, ensures continuous service improvement, and enforces security protocols across devices and networks. Key responsibilities include remote troubleshooting, escalating unresolved issues, ensuring Service Level Agreements (SLAs) are met, and tracking performance metrics. The Service Desk Manager collaborates with internal departments for IT resource management and onboarding. This role requires staying current with industry trends and participating in disaster recovery and incident response teams. The position is overtime-exempt. ESSENTIAL DUTIES AND RESPONSIBILITIES Service Desk and IT Operations Management: • Manage daily operations of the service desk and service desk team • Represent the service desk to stakeholders, ensuring continuous development and improvement • Provide technical support for Secretary of State (SOS) staff and all 88 county Board of Election offices • Oversee technical assistance for both internal and external customers • Establish and maintain Service Level Agreements (SLAs) to ensure timely IT service delivery • Oversee standard image, application, and OS updates to maintain a secure environment • Develop and maintain procedures for agency shared resources (e.g., conference rooms) • Manage IT onboarding/offboarding processes, ensuring proper hardware assignment and network access Technical Troubleshooting and Support: • Perform remote troubleshooting and escalate unresolved issues to next-level support • Provide advanced technical assistance, troubleshooting, and resolution of complex computer-related issues • Document and track issues, problems, and resolutions in ServiceNow Collaboration and Coordination: • Collaborate with SOS departments (e.g., IT, HR, Finance) to manage IT assets and ensure accurate procurement and assignment. • Participate in meetings to discuss projects, system designs, and their impact on IT infrastructure Training and Professional Development: • Stay current on industry standards and emerging technologies through training, literature review, and attending seminars • Develop and provide ongoing training for SOS staff on technical systems and procedures Other Responsibilities: • Participate in disaster recovery, incident response, and other specialized teams as required, including 24/7 operations if needed Unusual Working Conditions • May require evening and weekend work • Unclassified position, overtime exempt • Travel required; must have a valid driver's license and provide own transportation SERVICE DESK MANAGER About Us: As Ohio's Secretary of State, Frank LaRose is doing his part to deliver a thriving democracy and a prosperous economy for all Ohioans. In his role as the state's chief elections officer, he is working to ensure that Ohio's elections are both secure and accessible. And, as the first stop for new businesses in the Buckeye State, he is assisting entrepreneurs as they receive articles of incorporation for a new business. At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position. This position is Unclassified per ORC 124.11 (A) (30) Background check and drug screening required prior to employment Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Morrison Healthcare + We are hiring immediately for a Patient Experience System Manager. **Make a difference in the lives of people, your community, and yourself.** Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. **Take a look for yourself** **!** Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012. **Job Summary** **Job Summary:** Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other Patient Experience Managers. **Key Responsibilities:** Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit Maintains and supports client satisfaction at a level that ensures account retention Administers required client/customer surveys and responds in a timely and effective manner Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts Works closely with on-site management team to reach operational goals Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all PE Department learning sessions including monthly educational webinars Provides recognition for employee when programs are implemented with success Prepares and implements development and training plans for patient satisfaction success Composes patient satisfaction reports as needed to management **Preferred Qualifications:** HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 years in-servicing experience in customer service training Hospitality and healthcare experience preferred 3-4 years experience in service-oriented operations Good coaching and on the job training skills required Excellent organizational skills and ability to multi-task essential Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Exhibits initiative, responsibility, flexibility and leadership Possesses a thorough knowledge of contract administration and office procedures Fiscal and budgetary skills **BENEFITS FOR OUR TEAM MEMBERS** + **Full-time and part-time positions** are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program + **Full-time positions also offer** the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) _Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws._ _For positions in Washington State, Maryland, or to be performed Remotely,_ _click here (******************************************************************************************************* _for paid time off benefits information._ Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Morrison Healthcare maintains a drug-free workplace.

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention. Key Performance Indicators * Customer Satisfaction & Retention * Technician Retention * Technician Percentage of Staffing Budget (including productivity, timekeeping, and licensing) * Team Safety Performance * Route Completion * Branch Schedule Efficiency * Sales Growth * Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal Duties and Responsibilities * Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention * Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels * Review and evaluate ongoing technician performance (via ride-a-longs and audits) * Respond diligently and compassionately to customer concerns * Ensure overall service quality to maximize customer retention * Fill in periodically on customer appointments to help close any temporary staffing gaps * Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively * Ensure safety standards are met or exceeded and that all operations are in regulatory compliance * Monitor and maintain inventory levels of pest / termite control and home services products CANDIDATE SUMMARY Required Qualifications Knowledge, Skills & Abilities * Adept at problem solving and identifying practical solutions * Ability to effectively lead and motivate others * Good aptitude for basic/intermediate math, for calculations related to sales/service * Strong communication skills (verbal, written, presenting) * Ability to build rapport easily and establish trust with customers and employees Minimum Education Level/Certifications * High school diploma (or GED) * Maintain licenses/certificates as required by federal, state, and/or local regulations * Maintain valid driver's license Physical Demands/Environmental Conditions * Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects * Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling * Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways * Going up and down stairs, ladders, scaffolding, ramps, and poles * Operating a motor vehicle safely * Ensuring vehicle and other equipment is maintained and kept clean * Wearing personal protective equipment, including OSHA-compliant respirators * Having healthy vision to perform detail-oriented activities at distances close to the eyes or within arm's reach * Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold) * Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season Travel Requirement Travel up to 100% of time within assigned territory(s) Base Pay Range Yearly: $56,000.00 - $91,000.00 While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth * Multiple avenues to grow your career * Training and development programs available * Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness * Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 * Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement * 401(k) retirement plan with company-matching contributions Work-Life Balance * Vacation days & sick days * Company-paid holidays & floating holidays * A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

The role of the Regional Field Service Manager (RFSM) is to facilitate the control of geographically dispersed assets, personnel and activities of the Corporation within a defined region. The RFSM is responsible for all field operations within an assigned geographic zone. He/She must possess the ability to develop and promote a strong team attitude among a decentralized technical staff as well as the ability to produce satisfactory results under pressure. Must be skilled at making sound business decisions while balancing human issues and financial controls with demanding client expectations. Must be able to think strategically and make rapid but sound business decisions. Acts as customer liaison for the Director of FS in dealing with customer complaints, promoting a positive Company image and assuring customer satisfaction. The RFSM must have the ability to budget for fiscal operations as well as to communicate corporate objectives and values to all personnel within the region. Above all, the Regional Manager must be results driven and people focused. Primary Duties and Responsibilities: Operational Management: Oversee day-to-day operations across a large region. Maintain sound business practices and assure quality customer service delivery within the region. Ability to meet MBO's based on Customer SLA agreements for assigned area. Develop and maintain a strategic business plan for the district including employee development and regular/consistent staff evaluations. Nurture, develop and monitor good working relations between field personnel and support operations departments and staff. Ensure all corporate policies and procedures are understood and that two way communication is maintained at all times. Team Leadership: Develop an enthusiastic team attitude and positive company image among all team members within the region. Provide leadership coaching, employee development, nurturing/counseling and training for technicians. Travel as necessary to maintain close personal working relationships with team. Customer Service: Maintain excellent customer communications including frequent customer visits and contacts. Attend customer calls and represent Acuative Field Service promoting a positive company image and assuring customer satisfaction. Performance Management: Perform performance reviews and facilitate employee performance improvement of direct reports and insure all employees with the district receive fair and appropriate periodic reviews. Hire, terminate and administer employee discipline in accordance with company Policy and Procedures. Primary Internal and External Contacts: Internal - Corporate leadership, corporate officers and directors, departmental heads and support staff as well as other members of the field leadership team. External - Clients, customers, service providers and corporate strategic partners. Compliance and Risk Management Ensure adherence to all relevant safety, regulatory, and compliance standards within the region and industry. Proactively identify and mitigate potential risks. Minimum Qualifications: Bachelor's degree or equivalent business/industry management experience. 6 years collateral experience managing in a Logistics or in a fast paced 24x7x365 Customer Field Service environment. Excellent human leadership skills as well as excellent verbal and written communications ability. Ability to balance stringent customer expectations with human factors in maintaining employee morale. Understanding of the budget process and, Profit and Loss statement. The proven ability to formulate and implement budget and business plans. The proven ability to achieve results through people. Experience with developing and delivering customer presentations. Preferred Qualifications: Verifiable track record of progressive advancement in the technical services industry. A technical degree or equivalent collateral technical experience in either IT, telecommunications or satellite. Physical Demands: Availability to take escalation calls 24/7. Availability to travel. Ability and willingness to work long hours and extended work weeks as required. The Benefits of working with Acuative Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment. Comprehensive benefits plan including: Health care that provides in and out-of-network coverage, no selection of Primary Care Physician or referrals are required. Dental coverage has preventative services covered at 100%. Vision Plan provides 1 exam per year and a generous allowance to use towards glasses or contacts. Flexible spending, Dependent Care and Healthcare savings accounts with company contribution. Long-Term Disability - Provides financial protection for you after 180 consecutive days of disability Basic Term Life & AD&D Insurance provided by Acuative Paid Time Off - Acuative believes that employees should have opportunities to enjoy time away from work to balance their lives. This PTO plan is inclusive containing provisions for vacation, personal and sick leave. Career Development opportunities - Acuative recognizes the benefit of developmental experiences and encourages employees to talk with their supervisors about their career plans. Supervisors are encouraged to support employees' efforts to gain experience and advance within the organization. Service Award Program - Acuative has established a program for recognizing the significant anniversary dates of service by employee's as a way of saying thank you for hard work and dedication. 401(K) Plan with company match opportunity Employee referral program - Referring employee is eligible for the award in the amount of $250. Life Assistance Program - Acuative offers a voluntary and professional service that provides information, counseling, and referral services to all full-time and part-time employees and their dependents that may be experiencing personal stress in their lives. Acuative Corporation For more than 40 years, Acuative has been providing an innovative approach unique to the communications marketplace. The Acuative team provides the entire end-to-end solution from network design to installation and management. Acuative can provide single-source solutions to help build, monitor, manage and support networks. Acuative's Security Operations Center (SOC) works to protect against cyberattacks. Staffed by cybersecurity experts, security analysts and engineers who are trained to detect, analyze and respond to cybersecurity incidents and threats, and prevent such instances from happening. SOC staff work with programs and analytical tools that make it possible to stay on top of the latest security threats in the online world. Acuative PMI-certified project managers coordinate directly with all Acuative teams involved in supporting your project - field service teams, technical support teams, outside vendors, and other internal departments, from the initial order process through the successful test and verification of the service. Eliminating information silos and fostering collaboration, the project manager makes the all the connections necessary to streamline the implementation while keeping you apprised through every phase of the project: planning, initiation, monitoring, execution, and closing. Acuative's Field Service Technicians are the foundation of our service business. They are the face of our company to our customers and we take that very seriously. Acuative Field Service Technicians are employees of the company. This allows a superior level of control over the qualities of our people, including their experience, tools, training, and an overall corporate culture that is committed to providing superior service, each and every day. Our skilled staff, proactive monitoring, and management system coupled with cutting-edge technology help reduce network complexity and gain optimal performance for any business in a single or multivendor environment. Whether it's helping an organization develop a compelling business case with financial due diligence or ensuring the new WAN design is fit for use, Acuative's WAN architecture and engineering experts are there to help with robust and scalable designs. We handle the end-to-end process of identifying, evaluating and selecting the best-in-class WAN solutions, including Software Defined Wide Area Networking, SD-WAN, and Distributed Network Functionality Virtualization (D- NFV), based on organizational requirements. We implement, monitor and manage to ensure continuous optimization of organizational networks. We hope you consider joining your talent with our team. NOTE: The above is intended as a general non-exhaustive description of an Acuative position as of the date written. It does not prescribe or restrict the duties and responsibilities that may be assigned or reassigned to this position at any time.

Morrison Healthcare * We are hiring immediately for a Patient Experience System Manager. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself! Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012. Job Summary Job Summary: Working as the System Patient Experience Manager, you are responsible for managing, coordinating, and directing all patient experience activities in collaboration with unit leadership in order to improve patient satisfaction scores including management of other Patient Experience Managers. Key Responsibilities: Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit Maintains and supports client satisfaction at a level that ensures account retention Administers required client/customer surveys and responds in a timely and effective manner Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) Ensures compliance with all regulatory agencies (CMS, JCAHO) Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts Works closely with on-site management team to reach operational goals Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize Participates in all PE Department learning sessions including monthly educational webinars Provides recognition for employee when programs are implemented with success Prepares and implements development and training plans for patient satisfaction success Composes patient satisfaction reports as needed to management Preferred Qualifications: HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred 2-3 years in-servicing experience in customer service training Hospitality and healthcare experience preferred 3-4 years experience in service-oriented operations Good coaching and on the job training skills required Excellent organizational skills and ability to multi-task essential Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Exhibits initiative, responsibility, flexibility and leadership Possesses a thorough knowledge of contract administration and office procedures Fiscal and budgetary skills BENEFITS FOR OUR TEAM MEMBERS * Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program * Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Morrison Healthcare maintains a drug-free workplace.

Service Desk Manager (260000AK) Organization: Secretary of StateAgency Contact Name and Information: Ambra StorayUnposting Date: Jan 29, 2026, 4:59:00 AMWork Location: SOS Civic Center Dr 4 180 Civic Center Dr Floor 4 Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $115,000 - $125,000 based on experience and skill Schedule: Full-time Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Information TechnologyProfessional Skills: Attention to Detail, Collaboration, Responsiveness, Continuous ImprovementPrimary Technology: Not Applicable Agency Overview SERVICE DESK MANAGERAbout Us:As Ohio's Secretary of State, Frank LaRose is doing his part to deliver a thriving democracy and a prosperous economy for all Ohioans. In his role as the state's chief elections officer, he is working to ensure that Ohio's elections are both secure and accessible. And, as the first stop for new businesses in the Buckeye State, he is assisting entrepreneurs as they receive articles of incorporation for a new business.Job Description Under the direct supervision of the Network Manager, the Service Desk Manager oversees daily operations of the Secretary of State (SOS) Enterprise Service Desk, providing technical support to SOS staff and 88 county Board of Election offices. The role manages the service desk team, ensures continuous service improvement, and enforces security protocols across devices and networks. Key responsibilities include remote troubleshooting, escalating unresolved issues, ensuring Service Level Agreements (SLAs) are met, and tracking performance metrics.The Service Desk Manager collaborates with internal departments for IT resource management and onboarding. This role requires staying current with industry trends and participating in disaster recovery and incident response teams. The position is overtime-exempt.ESSENTIAL DUTIES AND RESPONSIBILITIESService Desk and IT Operations Management:• Manage daily operations of the service desk and service desk team• Represent the service desk to stakeholders, ensuring continuous development and improvement• Provide technical support for Secretary of State (SOS) staff and all 88 county Board of Election offices• Oversee technical assistance for both internal and external customers• Establish and maintain Service Level Agreements (SLAs) to ensure timely IT service delivery• Oversee standard image, application, and OS updates to maintain a secure environment• Develop and maintain procedures for agency shared resources (e.g., conference rooms)• Manage IT onboarding/offboarding processes, ensuring proper hardware assignment and network access Technical Troubleshooting and Support:• Perform remote troubleshooting and escalate unresolved issues to next-level support• Provide advanced technical assistance, troubleshooting, and resolution of complex computer-related issues• Document and track issues, problems, and resolutions in ServiceNowCollaboration and Coordination:• Collaborate with SOS departments (e.g., IT, HR, Finance) to manage IT assets and ensure accurate procurement and assignment.• Participate in meetings to discuss projects, system designs, and their impact on IT infrastructure Training and Professional Development:• Stay current on industry standards and emerging technologies through training, literature review, and attending seminars• Develop and provide ongoing training for SOS staff on technical systems and procedures Other Responsibilities:• Participate in disaster recovery, incident response, and other specialized teams as required, including 24/7 operations if needed Unusual Working Conditions• May require evening and weekend work• Unclassified position, overtime exempt• Travel required; must have a valid driver's license and provide own transportation Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsMINIMUM QUALIFICATIONS Education• Required:• Bachelor's degree in Information Technology, Computer Science, or a related field• Preferred:• Master's degree in a relevant field• Professional certifications such as ITIL, CompTIA, or MicrosoftExperienceRequired:• At least 5 years of experience in IT service desk management or a similar IT support leadership role• Proven experience managing technical support teams in a high-volume, enterprise environment• Familiarity with ITSM tools (e.g., ServiceNow) and asset management processes.• Minimum 5 years managing Microsoft Active Directory, Entra, and Group Policy Management• Extensive experience with Teams-enabled conference rooms.• Experience with remote troubleshooting and escalation procedures in a networked environment• Experience with large-scale, enterprise-level systems and cross-functional collaboration Preferred:• Experience in public sector IT operations or supporting government agencies• Experience in disaster recovery and incident response planning KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of:• IT service management principles and best practices (e.g., ITIL, ISO/IEC 20000)• Windows operating systems, Microsoft 365, Teams, and enterprise collaboration tools• Network administration, endpoint security, Active Directory, Entra, and Group Policy• IT asset management, configuration, and software licensing• Incident, problem, and change management in ITSM platforms (e.g., ServiceNow)• Cybersecurity standards, access control, and compliance for public-sector environments• Disaster recovery, business continuity, and incident response procedures• Principles of staff supervision, team leadership, and performance management Skills in:• Diagnosing and resolving complex hardware, software, and network issues.• Managing and mentoring IT support teams for timely, high-quality service delivery.• Prioritizing workloads, meeting SLAs, and maintaining service standards.• Developing and implementing procedures, documentation, and training.• Communicating effectively with technical and non-technical audiences.• Analyzing performance metrics to improve service efficiency and outcomes.• Coordinating projects that affect IT infrastructure and operations.Abilities to:• Lead and motivate diverse technical teams in a fast-paced environment.• Promote accountability, customer service, and continuous improvement.• Translate business needs into effective IT service solutions.• Adapt quickly to emerging technologies and shifting priorities.• Protect sensitive data and maintain system security.• Manage multiple projects and deadlines independently.• Develop and enforce IT policies supporting organizational goals and compliance.• Collaborate effectively with county Boards of Elections and agency partners. Supplemental InformationThis position is Unclassified per ORC 124.11 (A) (30) Background check and drug screening required prior to employment ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers. Check out our many videos to learn more! ************************************* Responsibilities of the Service Manager include but are not limited to: * Plans and directs the work of the Service Coordinators and Service Technicians, placing particular emphasis on the successful completion service jobs * Continually improves and develops standards for the Service Department * Administers safety, technical, and process training as required for department * Organizes shop to accomplish operational goals and advises VP Operations on staff requirements * Monitors Service Department to ensure efficient use of manpower and compliance with customers' requirements * Works with Sales Professionals to prepare technical proposals and support customer needs * Works with the Safety Coordinator to ensure that the service department operates according to * Company Safety policies, both in the shop and in the field * Works closely with the Customer Service Manager to develop and accomplish long-range operating and service sales growth goals Qualifications of the Service Manager include but are not limited to: * Extensive (7-10 years minimum) experience in pump and/or other rotating equipment * Employee management experience * Ability to motivate team and accomplish goals #LI-YJ1 #zrjj Additional Information: * Physical Demand: Must be able to lift up to 50lbs unassisted * Working Conditions: Shop Environment * Training/Certifications: N/A * Shift Time/Overtime: Must be able to work overtime as necessary * Travel: Travel to client sites. Must have clear driving record according to company guidelines * Education: High School Diploma required DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry. DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. All part-time and temporary employees are eligible for 401(k). Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V

A Manager in Training is responsible for the effective overall operation of the store and service center through motivational leadership, and is responsible for delivering expected sales and customer Service throughout the unit; ensure the store and service center operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations; provides technical, administrative, operational and motivational direction to develop a dynamic high performance team. Duties & Responsibilities Sales, Profit and Productivity Customer Service Merchandise Presentation and Facility Maintenance Knowledge, Skills, and Abilities Strong people management and leadership skills Approachability Customer Focus Drive for Results Integrity and Trust Strong verbal and written communication skills Presentation Skills Sound business sense Strong organization and time management skills Practical math skills Practical reading skills Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical Demands Extensive standing, walking, pushing and reaching. Need full range of motion for reaching, bending and stooping. Repetitive movement of hands, arms and legs. Lifting of heavy equipment of up to 50 pounds. May work outside and be exposed to weather. Exposure to adverse weather conditions, chemicals, odors, dirt and dust. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Minimum Educational and /or Experience Level Two years related experience in retail management, preferably automotive Completion of two-year college or technical school program Equivalent combination of education and experience with proven results Certificates, Licenses, and/or Registrations Current, valid drivers license issued in state of residence Equipment Safety Certification Benefits Medical, dental, and vision benefits Life insurance Short Term Disability Supplemental benefits 401(k) with company match PTO and holiday pay On-demand pay partner (DailyPay) Reduced benefits available for part-time team members Pay Range $22.48 to $33.21 per hour based on experience All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gende identity, national origin, disability, or status as a protected veteran.

Service Desk Manager (260000AK) Organization: Secretary of StateAgency Contact Name and Information: Ambra StorayUnposting Date: Jan 29, 2026, 4:59:00 AMWork Location: SOS Civic Center Dr 4 180 Civic Center Dr Floor 4 Columbus 43215Primary Location: United States of America-OHIO-Franklin County Compensation: $115,000 - $125,000 based on experience and skill Schedule: Full-time Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: Information TechnologyTechnical Skills: Information TechnologyProfessional Skills: Attention to Detail, Collaboration, Responsiveness, Continuous ImprovementPrimary Technology: Not Applicable Agency Overview SERVICE DESK MANAGERAbout Us:As Ohio's Secretary of State, Frank LaRose is doing his part to deliver a thriving democracy and a prosperous economy for all Ohioans. In his role as the state's chief elections officer, he is working to ensure that Ohio's elections are both secure and accessible. And, as the first stop for new businesses in the Buckeye State, he is assisting entrepreneurs as they receive articles of incorporation for a new business.Job Duties Under the direct supervision of the Network Manager, the Service Desk Manager oversees daily operations of the Secretary of State (SOS) Enterprise Service Desk, providing technical support to SOS staff and 88 county Board of Election offices. The role manages the service desk team, ensures continuous service improvement, and enforces security protocols across devices and networks. Key responsibilities include remote troubleshooting, escalating unresolved issues, ensuring Service Level Agreements (SLAs) are met, and tracking performance metrics.The Service Desk Manager collaborates with internal departments for IT resource management and onboarding. This role requires staying current with industry trends and participating in disaster recovery and incident response teams. The position is overtime-exempt.ESSENTIAL DUTIES AND RESPONSIBILITIESService Desk and IT Operations Management:• Manage daily operations of the service desk and service desk team• Represent the service desk to stakeholders, ensuring continuous development and improvement• Provide technical support for Secretary of State (SOS) staff and all 88 county Board of Election offices• Oversee technical assistance for both internal and external customers• Establish and maintain Service Level Agreements (SLAs) to ensure timely IT service delivery• Oversee standard image, application, and OS updates to maintain a secure environment• Develop and maintain procedures for agency shared resources (e.g., conference rooms)• Manage IT onboarding/offboarding processes, ensuring proper hardware assignment and network access Technical Troubleshooting and Support:• Perform remote troubleshooting and escalate unresolved issues to next-level support• Provide advanced technical assistance, troubleshooting, and resolution of complex computer-related issues• Document and track issues, problems, and resolutions in ServiceNowCollaboration and Coordination:• Collaborate with SOS departments (e.g., IT, HR, Finance) to manage IT assets and ensure accurate procurement and assignment.• Participate in meetings to discuss projects, system designs, and their impact on IT infrastructure Training and Professional Development:• Stay current on industry standards and emerging technologies through training, literature review, and attending seminars• Develop and provide ongoing training for SOS staff on technical systems and procedures Other Responsibilities:• Participate in disaster recovery, incident response, and other specialized teams as required, including 24/7 operations if needed Unusual Working Conditions• May require evening and weekend work• Unclassified position, overtime exempt• Travel required; must have a valid driver's license and provide own transportation Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsMINIMUM QUALIFICATIONS Education• Required:• Bachelor's degree in Information Technology, Computer Science, or a related field• Preferred:• Master's degree in a relevant field• Professional certifications such as ITIL, CompTIA, or MicrosoftExperienceRequired:• At least 5 years of experience in IT service desk management or a similar IT support leadership role• Proven experience managing technical support teams in a high-volume, enterprise environment• Familiarity with ITSM tools (e.g., ServiceNow) and asset management processes.• Minimum 5 years managing Microsoft Active Directory, Entra, and Group Policy Management• Extensive experience with Teams-enabled conference rooms.• Experience with remote troubleshooting and escalation procedures in a networked environment• Experience with large-scale, enterprise-level systems and cross-functional collaboration Preferred:• Experience in public sector IT operations or supporting government agencies• Experience in disaster recovery and incident response planning KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of:• IT service management principles and best practices (e.g., ITIL, ISO/IEC 20000)• Windows operating systems, Microsoft 365, Teams, and enterprise collaboration tools• Network administration, endpoint security, Active Directory, Entra, and Group Policy• IT asset management, configuration, and software licensing• Incident, problem, and change management in ITSM platforms (e.g., ServiceNow)• Cybersecurity standards, access control, and compliance for public-sector environments• Disaster recovery, business continuity, and incident response procedures• Principles of staff supervision, team leadership, and performance management Skills in:• Diagnosing and resolving complex hardware, software, and network issues.• Managing and mentoring IT support teams for timely, high-quality service delivery.• Prioritizing workloads, meeting SLAs, and maintaining service standards.• Developing and implementing procedures, documentation, and training.• Communicating effectively with technical and non-technical audiences.• Analyzing performance metrics to improve service efficiency and outcomes.• Coordinating projects that affect IT infrastructure and operations.Abilities to:• Lead and motivate diverse technical teams in a fast-paced environment.• Promote accountability, customer service, and continuous improvement.• Translate business needs into effective IT service solutions.• Adapt quickly to emerging technologies and shifting priorities.• Protect sensitive data and maintain system security.• Manage multiple projects and deadlines independently.• Develop and enforce IT policies supporting organizational goals and compliance.• Collaborate effectively with county Boards of Elections and agency partners. Supplemental InformationThis position is Unclassified per ORC 124.11 (A) (30) Background check and drug screening required prior to employment ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. Job CategoryRetailPosition SummaryCombining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.Pay Range: $19.00 - $28.50Responsibilities Assign and schedule work duties to auto service staff according to individual skill level. Serve all automotive service needs of customers. Oversee the hiring and training of an effective auto service team. Ensure high teammate retention. Maintain compliance with quality standards. Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. Minimum Qualifications High School Diploma or equivalent. 4 years of auto service technical experience. 1 year of service manager or service writer experience. Problem solving - customer complaints. Aptitude to manage inventory, scheduling, equipment maintenance, etc. Capacity to lead and coach others. Teammate and customer/communication skills. Ability to recruit and select technicians successfully according to store requirements. Willingness to continue education and remain current in automotive repair issues. Must have valid automotive driver's license at all times in order to test drive customer's vehicles. PREFERRED QUALIFICATIONS 2 year degree or equivalent. OUR CREW KNOWS BENEFITS Medical, Dental and Vision - Starting day 1 for all our teammates Paid vacation and holidays On-the-job training and company-funded ASE certifications Flexible work schedule 401(k) match On demand pay (daily pay) program available OUR VALUES GIVE BACK TO YOU Professional Development: No matter where you're at in your career, we've got the resources to help you level up. Community Involvement: We pride ourselves on working with our local communities and giving back where we can. Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together. At Bridgestone, you are Free to Be We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need. What we offer At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you: A supportive and engaging onboarding experience to ensure a smooth transition into our team. The opportunity to develop and grow, through training and regular mentorship. Corporate Social Responsibility activities. A truly global, dynamic and challenging work environment. Agility and work/life effectiveness and your long-term well-being. A diverse and inclusive team. Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law. Employment Eligibility If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. Job Category Retail Position Summary Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.Pay Range: $18.00 - $27.00 Responsibilities * Assign and schedule work duties to auto service staff according to individual skill level. * Serve all automotive service needs of customers. * Oversee the hiring and training of an effective auto service team. * Ensure high teammate retention. * Maintain compliance with quality standards. * Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. * Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. * Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. * Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. * Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. Minimum Qualifications * High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to manage inventory, scheduling, equipment maintenance, etc. * Capacity to lead and coach others. * Teammate and customer/communication skills. * Ability to recruit and select technicians successfully according to store requirements. * Willingness to continue education and remain current in automotive repair issues. * Must have valid automotive driver's license at all times in order to test drive customer's vehicles. PREFERRED QUALIFICATIONS * 2 year degree or equivalent. OUR CREW KNOWS BENEFITS * Medical, Dental and Vision - Starting day 1 for all our teammates * Paid vacation and holidays * On-the-job training and company-funded ASE certifications * Flexible work schedule * 401(k) match * On demand pay (daily pay) program available OUR VALUES GIVE BACK TO YOU * Professional Development: No matter where you're at in your career, we've got the resources to help you level up. * Community Involvement: We pride ourselves on working with our local communities and giving back where we can. * Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together. At Bridgestone, you are Free to Be We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need. What we offer At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you: * A supportive and engaging onboarding experience to ensure a smooth transition into our team. * The opportunity to develop and grow, through training and regular mentorship. * Corporate Social Responsibility activities. * A truly global, dynamic and challenging work environment. * Agility and work/life effectiveness and your long-term well-being. * A diverse and inclusive team. Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law. Employment Eligibility If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. **Job Category** Retail **Position Summary** Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $18.00 - $27.00 **Responsibilities** + Assign and schedule work duties to auto service staff according to individual skill level. + Serve all automotive service needs of customers. + Oversee the hiring and training of an effective auto service team. + Ensure high teammate retention. + Maintain compliance with quality standards. + Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. + Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. + Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. + Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. + Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. **Minimum Qualifications** + High School Diploma or equivalent. + 4 years of auto service technical experience. + 1 year of service manager or service writer experience. + Problem solving - customer complaints. + Aptitude to manage inventory, scheduling, equipment maintenance, etc. + Capacity to lead and coach others. + Teammate and customer/communication skills. + Ability to recruit and select technicians successfully according to store requirements. + Willingness to continue education and remain current in automotive repair issues. + Must have valid automotive driver's license at all times in order to test drive customer's vehicles. **PREFERRED QUALIFICATIONS** + 2 year degree or equivalent. **OUR CREW KNOWS** **BENEFITS** + Medical, Dental and Vision - Starting day 1 for all our teammates + Paid vacation and holidays + On-the-job training and company-funded ASE certifications + Flexible work schedule + 401(k) match + On demand pay (daily pay) program available **OUR VALUES GIVE BACK TO** **YOU** + Professional Development: No matter where you're at in your career, we've got the resources to help you level up. + Community Involvement: We pride ourselves on working with our local communities and giving back where we can. + Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together. **At Bridgestone, you are Free to Be** We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need. **What we offer** At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you: + A supportive and engaging onboarding experience to ensure a smooth transition into our team. + The opportunity to develop and grow, through training and regular mentorship. + Corporate Social Responsibility activities. + A truly global, dynamic and challenging work environment. + Agility and work/life effectiveness and your long-term well-being. + A diverse and inclusive team. _Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._ **Employment Eligibility** If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.