Service delivery manager resume examples from 2026
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How to write a service delivery manager resume
Craft a resume summary statement
A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the service delivery manager role.
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in service delivery manager-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These four steps should give you a strong elevator pitch and land you some service delivery manager interviews.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
- Include as many relevant hard or technical service delivery manager skills as possible for each job you apply to.
- Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
Here are example skills to include in your “Area of Expertise” on a service delivery manager resume:
- Service Delivery
- Project Management
- Cloud
- Customer Service
- Customer Satisfaction
- Client Facing
- Infrastructure
- Continuous Improvement
- ITIL
- SAN
- Slas
- Service Management
- Technical Support
- Level Agreements
- Client Satisfaction
- Digital Transformation
- KPIs
- HR
- Process Improvement
- Service Desk
- Incident Management
- SDM
- Windows
- Client Relationships
- Performance Management
- Problem Management
- Azure
- ITSM
- Contractual Obligations
- Direct Reports
Zippia’s AI can customize your resume for you.
How to structure your work experience
Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the service delivery manager position. Here is how to most effectively structure your work experience:
- List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
- Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs.
How to write service delivery manager experience bullet points
Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.
Use the XYZ formula for your work experience bullet points. Here's how it works:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
This creates bullet points that read Achieved X, measured by Y, by doing Z.
Here are effective examples from service delivery manager resumes:
Work history example #1
Systems Administrator
IBM
- Monitored existing messaging infrastructure, ensuring proper working order.
- Documented all implement procedures to provide information for further activities.
- Generated reports using SP collects and monitored the performance of Clariion.
- Worked on Storage migration and Hardware migration p6-p7 enterprise servers.
- Administrated MS SQL Reporting servers.
Work history example #2
Project Engineer
Northrop Grumman
- Generated the Unit Specification, the Specification Quality Measurement Matrix, and Verification Cross Reference Matrix.
- Developed Knowledge Engineering Rules for CATIA by converting selected corporate standards to logical statements.
- Managed an HVAC renovation including boiler, chiller & 9 AHU replacement for an office building.
- Developed and maintained manufacturing work instructions as well as validating process improvements.
- Maintained all 3-D CAD/CAM models to the latest designs and completed the PDM Data structure.
Work history example #3
Team Leader
Bank of America
- Provided back up for customer service management team in handling the overflow of supervisor/issue resolution
- Assisted project manager in updating the status of project progression throughout the SDLC cycle.
- Monitored communication between associates with foreclosure, litigation and mediation attorneys to oversee progress and minimize losses and legal risks.
- Co-developed SMTP relay infrastructure responsible for relaying Internet and intranet messages.
- Developed associates to exceed expectations through quality calibrations, associate call monitoring, and side by side quality listening.
Work history example #4
Information Technology Consultant
IBM
- Implemented IBM's Testing Process Model Assisted testers with test environment setup and test planning.
- Conducted technical specs and code reviews to ensure quality assurance.
- Provided SQL queries for all screens to front end developer.
- Configured of SAN switches (zoning) and ESS (Shark).
- Conducted software component and QA testing for defects, compatibility, DST, Reports.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from service delivery manager resumes:
Bachelor's Degree in computer science
New York University, New York, NY
2002 - 2005
Bachelor's Degree in business
Indiana Wesleyan University, Marion, IN
1997 - 2000
Highlight your service delivery manager certifications on your resume
If you have any additional certifications or education-like achievements, add them to the education section.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
If you have any of these certifications, be sure to include them on your service delivery manager resume:
- Project Management Professional (PMP)
- ITIL Foundation
- Six Sigma Green Belt
- Master Project Manager (MPM)
- Certified Manager Certification (CM)
- PMI Risk Management Professional (PMI)
- Management Consultant Professional (MCP)