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The differences between service delivery managers and business relationship managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a service delivery manager and a business relationship manager. Additionally, a service delivery manager has an average salary of $102,213, which is higher than the $87,741 average annual salary of a business relationship manager.
The top three skills for a service delivery manager include service delivery, project management and cloud. The most important skills for a business relationship manager are customer service, relationship management, and cash management.
| Service Delivery Manager | Business Relationship Manager | |
| Yearly salary | $102,213 | $87,741 |
| Hourly rate | $49.14 | $42.18 |
| Growth rate | 16% | 17% |
| Number of jobs | 71,475 | 114,003 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 75% |
| Average age | 47 | 46 |
| Years of experience | 8 | 8 |
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
A business relationship manager is primarily responsible for improving the relationship between customers and businesses. Typically, it is their responsibility to develop strategies and business plans to strengthen client relationships, address issues and concerns, and perform corrective measures when necessary. There are instances when they have to reach out to clients through calls and correspondence, perform follow-up contacts to offer new services and opportunities, and provide industry advice or consultation. Furthermore, as a manager, it is essential to lead and encourage staff in the joint effort to reach target sales and improve client base.
Service delivery managers and business relationship managers have different pay scales, as shown below.
| Service Delivery Manager | Business Relationship Manager | |
| Average salary | $102,213 | $87,741 |
| Salary range | Between $74,000 And $140,000 | Between $61,000 And $125,000 |
| Highest paying City | Stamford, CT | San Francisco, CA |
| Highest paying state | Connecticut | New Jersey |
| Best paying company | McKinsey & Company Inc | AstraZeneca |
| Best paying industry | Finance | Technology |
There are a few differences between a service delivery manager and a business relationship manager in terms of educational background:
| Service Delivery Manager | Business Relationship Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 75% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | University of Pennsylvania |
Here are the differences between service delivery managers' and business relationship managers' demographics:
| Service Delivery Manager | Business Relationship Manager | |
| Average age | 47 | 46 |
| Gender ratio | Male, 72.3% Female, 27.7% | Male, 64.6% Female, 35.4% |
| Race ratio | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% | Black or African American, 7.4% Unknown, 4.1% Hispanic or Latino, 14.2% Asian, 10.0% White, 63.9% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 11% |