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The differences between service delivery managers and customer success managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a service delivery manager and a customer success manager. Additionally, a service delivery manager has an average salary of $102,213, which is higher than the $93,820 average annual salary of a customer success manager.
The top three skills for a service delivery manager include service delivery, project management and cloud. The most important skills for a customer success manager are client facing, cloud, and account management.
| Service Delivery Manager | Customer Success Manager | |
| Yearly salary | $102,213 | $93,820 |
| Hourly rate | $49.14 | $45.11 |
| Growth rate | 16% | 5% |
| Number of jobs | 71,475 | 95,053 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 78% |
| Average age | 47 | 46 |
| Years of experience | 8 | 8 |
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
A customer success manager works to understand repeat customers and prioritize their long-term needs. Primarily, they manage the customer relationship and give them prompt value propositions. They act as mentors to customers by educating them about the sales process and ensure efficient transaction processing. Their tasks include advocating for the company, onboarding customers to the products, follow-up on renewals, and encouraging cross-sells and upsells. Additionally, they build relationships with the customer and the support team as well as advocating customers' needs.
Service delivery managers and customer success managers have different pay scales, as shown below.
| Service Delivery Manager | Customer Success Manager | |
| Average salary | $102,213 | $93,820 |
| Salary range | Between $74,000 And $140,000 | Between $61,000 And $142,000 |
| Highest paying City | Stamford, CT | Redwood City, CA |
| Highest paying state | Connecticut | California |
| Best paying company | McKinsey & Company Inc | VMware |
| Best paying industry | Finance | Technology |
There are a few differences between a service delivery manager and a customer success manager in terms of educational background:
| Service Delivery Manager | Customer Success Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 78% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | University of Pennsylvania |
Here are the differences between service delivery managers' and customer success managers' demographics:
| Service Delivery Manager | Customer Success Manager | |
| Average age | 47 | 46 |
| Gender ratio | Male, 72.3% Female, 27.7% | Male, 54.9% Female, 45.1% |
| Race ratio | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 7% |