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The differences between service delivery managers and technical account managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a service delivery manager, becoming a technical account manager takes usually requires 1-2 years. Additionally, a service delivery manager has an average salary of $102,213, which is higher than the $100,010 average annual salary of a technical account manager.
The top three skills for a service delivery manager include service delivery, project management and cloud. The most important skills for a technical account manager are cloud, database, and project management.
| Service Delivery Manager | Technical Account Manager | |
| Yearly salary | $102,213 | $100,010 |
| Hourly rate | $49.14 | $48.08 |
| Growth rate | 16% | 8% |
| Number of jobs | 71,475 | 154,495 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 73% |
| Average age | 47 | 40 |
| Years of experience | 8 | 2 |
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
A technical account manager is primarily responsible for providing technical support to clients through calls and correspondence, securing sales and ensuring customer satisfaction. Aside from assisting clients, a technical account manager may conduct an assessment to determine the needs of a client, perform follow up calls, offer upgrades and add-ons, answer inquiries, troubleshoot, and even provide extensive and detailed instructions to customers on using their products or services. Furthermore, a technical account manager must monitor the delivery of services and report progress to managers or supervisors.
Service delivery managers and technical account managers have different pay scales, as shown below.
| Service Delivery Manager | Technical Account Manager | |
| Average salary | $102,213 | $100,010 |
| Salary range | Between $74,000 And $140,000 | Between $73,000 And $135,000 |
| Highest paying City | Stamford, CT | Redwood City, CA |
| Highest paying state | Connecticut | California |
| Best paying company | McKinsey & Company Inc | Pure Storage |
| Best paying industry | Finance | Manufacturing |
There are a few differences between a service delivery manager and a technical account manager in terms of educational background:
| Service Delivery Manager | Technical Account Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 73% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Stanford University |
Here are the differences between service delivery managers' and technical account managers' demographics:
| Service Delivery Manager | Technical Account Manager | |
| Average age | 47 | 40 |
| Gender ratio | Male, 72.3% Female, 27.7% | Male, 75.0% Female, 25.0% |
| Race ratio | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% | Black or African American, 7.8% Unknown, 5.6% Hispanic or Latino, 14.4% Asian, 6.3% White, 65.8% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 14% |