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The differences between service delivery managers and technical delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a service delivery manager and a technical delivery manager. Additionally, a technical delivery manager has an average salary of $120,303, which is higher than the $102,213 average annual salary of a service delivery manager.
The top three skills for a service delivery manager include service delivery, project management and cloud. The most important skills for a technical delivery manager are project management, technical delivery, and customer satisfaction.
| Service Delivery Manager | Technical Delivery Manager | |
| Yearly salary | $102,213 | $120,303 |
| Hourly rate | $49.14 | $57.84 |
| Growth rate | 16% | 16% |
| Number of jobs | 71,475 | 158,263 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 66% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
A technical delivery manager is responsible for the integration of technical solutions to improve business operations and maximize the efficiency and productivity of the staff. Technical delivery managers review business requirements and strategize methods with cost-efficient techniques and high-quality standards. They also coordinate with the project management team to establish processes that would minimize delays and generate more revenue resources. A technical delivery manager must have excellent communication and technical skills, especially in identifying areas of improvement and presenting multiple alternative plans for production issues.
Service delivery managers and technical delivery managers have different pay scales, as shown below.
| Service Delivery Manager | Technical Delivery Manager | |
| Average salary | $102,213 | $120,303 |
| Salary range | Between $74,000 And $140,000 | Between $90,000 And $159,000 |
| Highest paying City | Stamford, CT | San Francisco, CA |
| Highest paying state | Connecticut | Nevada |
| Best paying company | McKinsey & Company Inc | Asana |
| Best paying industry | Finance | Finance |
There are a few differences between a service delivery manager and a technical delivery manager in terms of educational background:
| Service Delivery Manager | Technical Delivery Manager | |
| Most common degree | Bachelor's Degree, 67% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between service delivery managers' and technical delivery managers' demographics:
| Service Delivery Manager | Technical Delivery Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 72.3% Female, 27.7% | Male, 70.4% Female, 29.6% |
| Race ratio | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% | Black or African American, 6.2% Unknown, 5.1% Hispanic or Latino, 9.3% Asian, 17.9% White, 61.3% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |