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Service Department Manager Careers

Most of us have probably called a contact center at least once in our lives. It might be to complain, to inquire, or even just to update details. We usually talk to customer service agents. However, when our concerns need escalation, we also get to talk with their team leaders and even their managers. It would be a very rare instance, but department managers may even be called for irate clients. This is something that customer service agents avoid at all times because Service Department Managers are busy individuals. Service Department Managers oversee the operations of the whole service delivery department.

They ensure that the service level agreements with clients are met. If these are not met, they have to think on their feet to mitigate challenges and try to achieve the target before the day ends. Service department managers also take care of manpower-related concerns. They also sign off on engagement activities and other programs. This is a big responsibility. If you have the people skills and the technical skills to be a manager, you might actually succeed in this role.

There is more than meets the eye when it comes to being a service department manager. For example, did you know that they make an average of $30.42 an hour? That's $63,280 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.

What Does a Service Department Manager Do

There are certain skills that many service department managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed leadership skills, management skills and time-management skills.

When it comes to the most important skills required to be a service department manager, we found that a lot of resumes listed 56.1% of service department managers included food safety, while 33.0% of resumes included inventory levels, and 2.5% of resumes included department staff. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the service department manager job title. But what industry to start with? Most service department managers actually find jobs in the retail and finance industries.

How To Become a Service Department Manager

If you're interested in becoming a service department manager, one of the first things to consider is how much education you need. We've determined that 41.1% of service department managers have a bachelor's degree. In terms of higher education levels, we found that 5.9% of service department managers have master's degrees. Even though some service department managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a service department manager. When we researched the most common majors for a service department manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on service department manager resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a service department manager. In fact, many service department manager jobs require experience in a role such as department manager. Meanwhile, many service department managers also have previous career experience in roles such as service manager or manager.

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Average Salary
$63,280
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
48,692
Job Openings

Service Department Manager Career Paths

Top Careers Before Service Department Manager

Manager
6.4 %

Top Careers After Service Department Manager

Service Department Manager Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Service Department Manager

Service Department Managers in America make an average salary of $63,280 per year or $30 per hour. The top 10 percent makes over $112,000 per year, while the bottom 10 percent under $35,000 per year.
Average Salary
$63,280
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities

City
ascdesc
Average Salarydesc
Chelmsford, MA
Salary Range53k - 102k$74k$73,953
Roseville, MN
Salary Range45k - 85k$62k$61,977
Hillsboro, OR
Salary Range38k - 86k$58k$57,825
Carson City, NV
Salary Range33k - 78k$52k$51,535
Fredericksburg, VA
Salary Range36k - 71k$51k$51,189
Youngstown, OH
Salary Range34k - 68k$49k$48,583
$33k
$102k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Environmental Services Department Manager
Environmental Services Department Manager
Healthcare Services Group, Inc.
Healthcare Services Group, Inc.
06/30/2021
06/30/2021
$29,21806/30/2021
$29,218
Dining Services Department Manager
Dining Services Department Manager
Healthcare Services Group, Inc.
Healthcare Services Group, Inc.
06/29/2021
06/29/2021
$37,56606/29/2021
$37,566
Dining Services Department Manager
Dining Services Department Manager
Healthcare Services Group, Inc.
Healthcare Services Group, Inc.
06/29/2021
06/29/2021
$37,56606/29/2021
$37,566
Dining Services Department Manager
Dining Services Department Manager
Healthcare Services Group
Healthcare Services Group
06/16/2021
06/16/2021
$37,56606/16/2021
$37,566
Dining Services Department Manager
Dining Services Department Manager
Healthcare Services Group, Inc.
Healthcare Services Group, Inc.
05/30/2021
05/30/2021
$35,00005/30/2021
$35,000
See More Recent Salaries

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Service Department Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Service Department Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Service Department Manager Resume

At Zippia, we went through countless Service Department Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Service Department Manager Demographics

Gender

male

60.3 %

female

35.9 %

unknown

3.9 %

Ethnicity

White

63.9 %

Hispanic or Latino

17.1 %

Black or African American

10.3 %

Foreign Languages Spoken

Spanish

59.0 %

Chinese

6.0 %

Russian

6.0 %
See More Demographics

Service Department Manager Education

Majors

Business
31.6 %

Degrees

Bachelors

41.1 %

Certificate

20.0 %

Associate

18.9 %

Top Colleges for Service Department Managers

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108
See More Education Info

Online Courses For Service Department Manager That You May Like

SAP Customer Service (CS/SM) - Service Management module
udemy
4.2
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Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

Fundamentals of Logistics, Supply Chain & Customer Service
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4.4
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3 Courses in 1. Learn Logistics, Supply Chain and Customer Service...

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How to Approach New Customers and Maintain Existing Ones...

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Top Skills For a Service Department Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 56.1% of service department managers listed food safety on their resume, but soft skills such as leadership skills and management skills are important as well.

Best States For a Service Department Manager

Some places are better than others when it comes to starting a career as a service department manager. The best states for people in this position are New York, Massachusetts, New Hampshire, and Rhode Island. Service department managers make the most in New York with an average salary of $82,678. Whereas in Massachusetts and New Hampshire, they would average $74,842 and $72,181, respectively. While service department managers would only make an average of $68,431 in Rhode Island, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Service Department Manager Jobs:
2,569
Highest 10% Earn:
$151,000
Location Quotient:
1.05
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Rhode Island

Total Service Department Manager Jobs:
255
Highest 10% Earn:
$126,000
Location Quotient:
1.1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Hampshire

Total Service Department Manager Jobs:
346
Highest 10% Earn:
$132,000
Location Quotient:
1.03
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Service Department Manager Employers

1. McDonald's
4.3
Avg. Salary: 
$31,820
Service Department Managers Hired: 
418+
2. Lowe's Companies
4.6
Avg. Salary: 
$95,776
Service Department Managers Hired: 
61+
3. The Home Depot
4.8
Avg. Salary: 
$94,789
Service Department Managers Hired: 
39+
4. Walmart
4.8
Avg. Salary: 
$95,052
Service Department Managers Hired: 
39+
5. Healthcare Services Group
4.1
Avg. Salary: 
$40,120
Service Department Managers Hired: 
24+
6. Office Depot
4.5
Avg. Salary: 
$108,470
Service Department Managers Hired: 
18+

Service Department Manager Videos

Updated October 2, 2020