Most of us have probably called a contact center at least once in our lives. It might be to complain, to inquire, or even just to update details. We usually talk to customer service agents. However, when our concerns need escalation, we also get to talk with their team leaders and even their managers. It would be a very rare instance, but department managers may even be called for irate clients. This is something that customer service agents avoid at all times because Service Department Managers are busy individuals. Service Department Managers oversee the operations of the whole service delivery department.
They ensure that the service level agreements with clients are met. If these are not met, they have to think on their feet to mitigate challenges and try to achieve the target before the day ends. Service department managers also take care of manpower-related concerns. They also sign off on engagement activities and other programs. This is a big responsibility. If you have the people skills and the technical skills to be a manager, you might actually succeed in this role.
There is more than meets the eye when it comes to being a service department manager. For example, did you know that they make an average of $30.42 an hour? That's $63,280 a year!
Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.
There are certain skills that many service department managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed leadership skills, management skills and time-management skills.
When it comes to the most important skills required to be a service department manager, we found that a lot of resumes listed 56.1% of service department managers included food safety, while 33.0% of resumes included inventory levels, and 2.5% of resumes included department staff. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the service department manager job title. But what industry to start with? Most service department managers actually find jobs in the retail and finance industries.
If you're interested in becoming a service department manager, one of the first things to consider is how much education you need. We've determined that 41.1% of service department managers have a bachelor's degree. In terms of higher education levels, we found that 5.9% of service department managers have master's degrees. Even though some service department managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a service department manager. When we researched the most common majors for a service department manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on service department manager resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a service department manager. In fact, many service department manager jobs require experience in a role such as department manager. Meanwhile, many service department managers also have previous career experience in roles such as service manager or manager.