Most of us have probably called a contact center at least once in our lives. It might be to complain, to inquire, or even just to update details. We usually talk to customer service agents. However, when our concerns need escalation, we also get to talk with their team leaders and even their managers. It would be a very rare instance, but department managers may even be called for irate clients. This is something that customer service agents avoid at all times because Service Department Managers are busy individuals. Service Department Managers oversee the operations of the whole service delivery department.

They ensure that the service level agreements with clients are met. If these are not met, they have to think on their feet to mitigate challenges and try to achieve the target before the day ends. Service department managers also take care of manpower-related concerns. They also sign off on engagement activities and other programs. This is a big responsibility. If you have the people skills and the technical skills to be a manager, you might actually succeed in this role.

What Does a Service Department Manager Do

There are certain skills that many service department managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed leadership skills, management skills and time-management skills.

Learn more about what a Service Department Manager does

How To Become a Service Department Manager

If you're interested in becoming a service department manager, one of the first things to consider is how much education you need. We've determined that 49.3% of service department managers have a bachelor's degree. In terms of higher education levels, we found that 7.3% of service department managers have master's degrees. Even though most service department managers have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Service Department Manager

Service Department Manager Career Paths

Average Salary for a Service Department Manager

Service Department Managers in America make an average salary of $41,773 per year or $20 per hour. The top 10 percent makes over $60,000 per year, while the bottom 10 percent under $29,000 per year.
Average Service Department Manager Salary
$41,773 Yearly
$20.08 hourly
$29,000
10 %
$41,000
Median
$60,000
90 %

What Am I Worth?

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Service Department Manager Education

Service Department Manager Majors

31.7 %

Service Department Manager Degrees

Bachelors

49.3 %

Associate

23.1 %

High School Diploma

12.5 %

Top Colleges for Service Department Managers

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

Top Skills For a Service Department Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 56.1% of service department managers listed food safety on their resume, but soft skills such as leadership skills and management skills are important as well.

Choose From 10+ Customizable Service Department Manager Resume templates

Zippia allows you to choose from different easy-to-use Service Department Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Service Department Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Service Department Manager Demographics

Service Department Manager Gender Distribution

Male
Male
64%
Female
Female
36%

After extensive research and analysis, Zippia's data science team found that:

  • Among service department managers, 35.7% of them are women, while 64.3% are men.

  • The most common race/ethnicity among service department managers is White, which makes up 65.2% of all service department managers.

  • The most common foreign language among service department managers is Spanish at 59.0%.

Online Courses For Service Department Manager That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
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Best States For a Service Department Manager

Some places are better than others when it comes to starting a career as a service department manager. The best states for people in this position are Massachusetts, New York, New Jersey, and Rhode Island. Service department managers make the most in Massachusetts with an average salary of $52,156. Whereas in New York and New Jersey, they would average $50,405 and $47,164, respectively. While service department managers would only make an average of $46,491 in Rhode Island, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Rhode Island

Total Service Department Manager Jobs:
255
Highest 10% Earn:
$73,000
Location Quotient:
1.1 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New York

Total Service Department Manager Jobs:
2,569
Highest 10% Earn:
$79,000
Location Quotient:
1.05 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Massachusetts

Total Service Department Manager Jobs:
1,707
Highest 10% Earn:
$81,000
Location Quotient:
0.97 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Service Department Managers

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Top Service Department Manager Employers

Most Common Employers For Service Department Manager

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Morgan Stanley$80,983$38.935
2Blackburn College$72,626$34.926
3CompUSA$54,672$26.284
4Byrider$42,183$20.284
5Healthcare Services Group$39,838$19.1577
6Kaiser Permanente$37,988$18.267
7Meijer$37,033$17.805
8King Soopers/City Market$36,238$17.424
9Sam's Club$36,126$17.375
10Pep Boys$35,370$17.007

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