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Senior SAP S/4HANA Work & Service Management Lead (Remote)
IBM Computing 4.7
Remote service department manager job
A leading technology company seeks a Senior Managing SAP Consultant to lead client-facing projects in the US. The ideal candidate will possess strong expertise in SAP S/4HANA and project management skills, helping clients integrate strategy and technology to improve profitability. The role involves delivering innovative solutions and managing high-performing teams. Candidates should have a minimum of 5 end-to-end SAP implementations, particularly in the Energy and Utilities sector, along with familiarity with AI and cybersecurity principles, ensuring impactful outcomes for clients.
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$71k-89k yearly est. 3d ago
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Strategic Leader, Employer Services & Policy
State of Ohio 4.5
Service department manager job in Columbus, OH
An administrative body in Ohio is seeking a Chief of Employer Services to lead the creation and implementation of policies across multiple units. Responsibilities include developing business plans, managing budgets, and representing the organization to stakeholders. The ideal candidate should have significant experience in policy development, strategic planning, and supervision. This full-time position offers a competitive salary and comprehensive benefits, including medical coverage and generous paid time off.
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NewGen Business Solutions is seeking an experienced NetSuite Support Manager for a US based remote position. In this role, you will lead and manage a team of NetSuite consultants, ensuring timely resolution of support cases and the delivery of exceptional customer experiences. You will oversee case assignments, track response times, monitor workloads, and ensure all customer needs are met efficiently. This role requires strong leadership, functional NetSuite expertise, and the ability to balance operational oversight with hands-on support as needed.
Key Responsibilities
• Manage a team of three to five NetSuite consultants, assigning work and balancing workloads across the support team
• Oversee the handling of support cases, ensuring timely responses and effective resolution
• Track case load, response times, and service metrics to maintain high customer satisfaction
• Provide guidance and mentoring to consultants, helping them develop skills and deliver consistent results
• Collaborate with clients to understand their challenges and ensure their issues are addressed promptly
• Act as the escalation point for complex or high priority support cases
• Implement, set up, and troubleshoot NetSuite modules or SuiteApps based on case requirements
• Draft support scope and quote documents for larger or more complex cases
• Produce clear documentation including Statements of Work, support reports, and client updates
• Partner with internal teams to implement process improvements, optimize workflows, and ensure support operations align with business objectives
• Deliver hands-on support and training to customers as needed
• Ensure all clients are delighted with service delivery and maintain high satisfaction levels
Additional Responsibilities
• Monitor team performance and provide regular feedback and coaching
• Participate in client meetings to review support progress, gather feedback, and identify opportunities for improvement
• Maintain comprehensive records of support cases, workflows, and resolution steps
• Develop and implement support best practices, workflows, and training materials
• Foster a collaborative, high-performance culture within the support team
Qualifications
• Must be based in the United States and willing to work a Central Time schedule or as needed based on customer assignment
• Minimum of five years of hands-on experience delivering NetSuite projects with a proven track record
• At least one to two years experience as a Lead NetSuite Consultant or equivalent NetSuite Support Manager
• Experience managing and mentoring a small team of consultants, ideally three to five people
• Functional expertise in NetSuite financial modules including accounts payable, accounts receivable, general ledger, financial reporting, and budgeting
• Strong understanding of NetSuite support operations, including case management, SLA tracking, and issue resolution
• Solid accounting and finance knowledge with the ability to apply requirements to system configuration
• Excellent communication skills and ability to produce professional documentation and client updates
• Ability to work independently in a remote environment while effectively managing a team
• Demonstrated commitment to customer satisfaction and continuous improvement
Preferred Qualifications
• Experience in the Events Services, Conventions, Venue Management, or related industries
• MBA, CPA, or similar advanced business or finance credentials
• Experience with system integrations including third party SuiteApps and data flows.
•Experience with NetSuite Work flows, Advanced PDF creation, SuiteScript or related automation tools
• Prior experience scoping, estimating, or supporting NetSuite implementations or enhancements
$59k-102k yearly est. 1d ago
Manager, International Tax Shared Services
KPMG 4.8
Service department manager job in Columbus, OH
At KPMG, you can become an integral part of a dynamic team at one of the world's top tax firms. Enjoy a collaborative, future-forward culture that empowers your success. Work with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions. Join a diverse team helping high-profile clients understand, analyze, and respond to complex business opportunities and challenges. Develop your career through a range of multifaceted engagements, formal training, and informal mentoring. At KPMG, we believe nothing is more important than investing in our culture because it's an investment in our people, our future, and what we stand for as a firm
KPMG is currently seeking a Manager to join our International Tax practice.
Responsibilities:
Coordinate with internal client service teams to assist multinational enterprises with preparing and reviewing US-International income tax computations arising from a company's global operations and transactions
Assist with the review and preparation of various tax forms and disclosures related to such operations
Advise multinational enterprises on tax planning opportunities
Work on process improvement projects with internal teams in a largely virtual environment
Qualifications:
Minimum five years of recent experience working on engagements involving US-international tax and international income tax compliance inclusive of extensive experience with various third-party tax reporting software programs such as OneSource International and CorpTax International
Bachelor's degree from an accredited college/university; Masters in taxation, JD, and/or LLM (with a concentration in tax) preferred; licensed CPA, EA or JD/LLM, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list
Knowledge of a broad range of international and domestic tax law provisions
Strong analytical and problem-solving skills, Excel modeling, written and oral communication skills
Experience with and capability to balance and lead multiple engagements, play a positive role in well-functioning and collegial teams, supervise, and assist with the development and training of new and experienced staff professionals, maintain professionalism, and provide excellent client service
Ability to effectively manage teams in a virtual environment
KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at "Benefits & How We Work".
Follow this link to obtain salary ranges by city outside of CA:
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California Salary Range: $113300 - $208900
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).
KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
$67k-90k yearly est. 6d ago
Office Manager
Evolve Egress & Exteriors
Service department manager job in Columbus, OH
Full-time
Job located at 2007 Progress Ave ColumbusOh
Pay: $20-$30 / hr
Join Evolve Egress & Exteriors, a leading home improvement company, where we pride
ourselves on exceptional service and quality. We are seeking a highly organized,
proactive Office Manager to help manage and streamline the administrative and
production-side operations of the company at our Columbus location.
Job Summary:
This role requires a self-starter who thrives in an autonomous and fast-moving
environment. After initial training, you will be expected to perform with minimal
supervision, maintaining high productivity and organizational standards. You will report
directly to the owner and play a key role in coordinating office operations, production
logistics, and virtual team members. This is a full-time position with increased
responsibility and opportunity for growth.
Key Responsibilities:
Organize, maintain, and manage contracts, permits, and company documentation.
Coordinate permitting processes with local building departments, ensuring accuracy and
timely approvals.
Manage scheduling for installations and inspections, coordinating closely with the
production team and clients.
Assist with production-related administrative tasks, including job tracking, follow-ups,
and internal coordination.
Manage and oversee virtual teammates, ensuring tasks are assigned, completed on
time, and aligned with company standards.
Answer incoming calls professionally and manage appointment scheduling.
Direct inquiries to appropriate personnel while asking thoughtful questions and passing
along relevant information.
Keep marketing materials and office supplies well-stocked and organized.
Serve as a central point of communication between the owner, production team, virtual
staff, and clients.
Qualifications:
High school diploma or equivalent; office administration training preferred.
Prior experience in an administrative, executive assistant, or operations support
role-ideally within a service-based or construction-related business.
Strong organizational, communication, and multitasking skills.
Comfortable working independently and managing multiple priorities.
Proficient in Google Suite (Sheets, Calendar, etc.) and scheduling or CRM software
(Service Fusion experience is a plus).
Experience managing or coordinating remote/virtual team members is a strong
advantage.
What We Offer:
Full-time employment (40 hours per week).
An autonomous, trusted role with meaningful responsibility.
A supportive, growth-oriented environment with opportunity to expand your skill set.
Fair and competitive pay, based on experience.
$20-30 hourly 3d ago
Office Manager
Caldo Concrete Co
Service department manager job in Columbus, OH
Caldo Concrete is looking for a financial Accounting Clerk to join our team. The position is a full-time opportunity with room to grow with the company.
Job Functions:
Handles Day-to-day financial records
Collaboration with PM on project payments and reports
Process Accounts payable and Accounts receivable transactions
Manage Billing activities
Collaborate with CPA
Allocates payments to specific projects
Utilizes vendor portals to match payments with invoices
Works with insurance companies
The successful candidate will have:
Bachelor's degree or higher
Minimum 2+ year in accounting or finance position
Good oral and written communication skills.
Experience with QuickBooks
Must have notary within 120 days of hire
Benefits available
401k
Health Insurance
Paid Vacations
$31k-49k yearly est. 2d ago
Care Team Manager
Beacon Specialized Living 4.0
Service department manager job in Columbus, OH
*Responsibilities/Essential Functions (Daily, Weekly, Monthly, Quarterly, Annually, or as needed)* • Always be compliant with all company and regulatory policies and procedures. • Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers.
• Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care.
• Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings.
• Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues.
• Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services.
• Responsible for maintaining cleanliness of assigned home(s) and vehicle(s) by developing daily duties and responsibilities for all employees for each shift.
• Communicate daily with direct supervisor.
• Manage the on-call responsibilities. Reports on- call hours to direct supervisor as needed.
• Responsible for reviewing or sending direct supervisor important topics for monthly home meetings.
*Clinical and Individuals Served Care Responsibilities:*
• Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability.
• Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills.
• Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required
*Education & Qualifications*:
• A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred. High school diploma or GED required.
• 2-3 years' previous leadership experience working in a healthcare or behavioral healthcare related field preferred.
• 1-2 years' previous management or supervisory experience preferred.
Take the lead in delivering exceptional guest experiences as a Guest ServicesManager in the corporate housing industry.
This full-time, home-office-based role is perfect for a service-driven leader who thrives in fast-paced environments and is passionate about team collaboration, customer satisfaction, and operational excellence.
What You'll Be Doing:
Lead and manage the Guest Services team, ensuring smooth daily operations.
Drive a perfectionist, guest-first approach across all service functions.
Analyse service trends and introduce strategies to enhance the guest experience.
Oversee guest escalations from start to resolution with a proactive approach.
Compile and deliver monthly guest services reports to management.
Lead process improvement initiatives and foster team buy-in for new ideas.
Monitor and update the portal with guest-reported issues.
Ensure the internal portal accurately reflects all reservation details.
Provide emergency support via the out-of-hours telephone line as required.
Collaborate cross-functionally to ensure consistent service quality.
Train and mentor team members to uphold service excellence standards.
Maintain detailed records and documentation to support guest relations.
What We're Looking For:
Experience in guest services within the relocation or moving industry is essential.
Proven leadership skills with a professional, solution-oriented mindset.
Strong written and spoken English communication skills.
Proficiency in MS Word, Excel, and servicemanagement systems.
Ability to remain calm under pressure and effectively manage multiple priorities.
Organised, detail-focused, and driven by a passion for guest satisfaction.
$38k-52k yearly est. 19h ago
Direct Support Manager - Champaign County
CRSI 3.7
Service department manager job in Urbana, OH
CRSI is now hiring a Direct Support Manager in Champaign County.
$20.00 /hour
$1000 SIGN ON BONUS!
Paid Training
Up to $1500 Referral Bonus
Medical, Dental and Vision Insurance
Retirement Plan
Paid Time Off
Life insurance
Employee Assistance Program - including counseling services for mental health, legal, and financial services as well as child and elder care resources and referrals, and so much more!
This is a full-time position, responsible for providing leadership over the home serving adults with intellectual/developmental disabilities. This role provides assistance in planning and implementation of the services/outcomes for each individual, communicates progress, establishes and maintains professional relationships with all members of the team, and ensures the welfare and safety of each consumer at all times. The person filling this role will provide support and supervision to the Direct Support Professionals (DSPs) in the home and ensures quality services are delivered to the people we serve. Responsibility includes on-call responsibilities after normal business hours, including nights and weekends.
Qualifications: Must have strong communication, writing, time management, and organizational skills. Must be able to use discretion and make independent decisions based on good judgment. Must possess good problem solving and conflict resolution skills. Must have a valid driver's license and vehicle insurance. Must possess acceptable employment and background screenings. Must be at least 21 years of age.
If you are that special person looking to make a difference in the lives of individuals with challenges, please apply today!
Compensation details: 20-20
PIfaf2b5***********8-39440526
Back Card ServicesManager - Card Services #51-8589 Multiple Locations Apply X Facebook LinkedIn Email Copy Location
This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).
Market Wheeling Work Hours per Week 37.5 Requirements
Bachelor's Degree in Business Administration, Management, or Finance preferred.
Minimum of 5 years banking experience including card operations experience.
Experience in managing a Profit & Loss and associated budgeting and planning.
Experience in establishing and managing a revenue generation strategy.
Minimum of three years of experience in a supervisory or leadership role.
Job Description
SUMMARY:
Cards and electronic payments are a critical component of WesBanco's banking services. The relationships that drive payments are complex and entail interaction between our signature transaction provider (Visa), our pin provider (NYCE), and our core processor. Careful management of these relationships and their interactions are paramount to the success of the bank.
A comprehensive strategy that integrates our partners with the marketing and sales efforts of the bank is also required in order to drive customer behavior and associated revenue. Moreover, the strategy must also focus on the costs associated with the day-to-day processing and management of the program.
The Card ServicesManager will be responsible for setting and managing the revenue and cost strategy for the card division, while maintaining vendor relationships and evaluating and setting the long-term strategy for vendors and technology in this space. This role combines the oversight of customer and card related functions with a focus on the customer experience. The Card ServicesManager will oversee multiple teams that engage and interact directly with internal and external customers while supporting card related services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manages card services staff and oversees daily operation of card services functions.
Leads staff in the duties including hiring, scheduling, preparing performance evaluations and making salary recommendations.
Oversees the design, implementation and monitoring of processes and procedures related to assigned area. Collaborates with stakeholders and champions for scalability and automation.
Works with team to maintain process flow documentation for assigned systems and area of responsibility and pursues areas of improvement.
Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.
Ensures compliance of activities within assigned area and prompt remediation of any issues or exceptions identified including the documentation of responses to audit findings.
Ensures our commercial and consumer customers are supported in a timely and appropriate manner by the card services area.
Responds to and resolves complex issues within the area of responsibility.
Maintains SOX control documentation and other controls around all assigned areas.
Provides training and guidance to staff with respect to understanding, processing and managing the workload.
Manages to defined customer service level expectations and key vendor processing timelines.
Measures key performance indicators and manages metric reports to identify opportunities for improvement.
Coaches employees on personal development plans and provides opportunities for growth within the organization.
Fosters strong relationships with stakeholders across the bank to ensure collaboration and effective communication with other teams.
Maintains a deep understanding of contractual mechanics, associated fees and revenues.
Establishes and executes growth strategy for card program.
Ensures sustainable profitability of the program.
Understands competitive and regulatory changes that may impact program performance and daily operations.
Coordinates with other delivery channels (sales, digital, ATM) to ensure cross functional success.
Coordinates with Marketing to ensure appropriate placement and communication of program.
Develops and updates monthly and quarterly forecasts for interchange, losses, and processing expenses.
Manages the monthly Profit & Loss associated with card processing and recommends refinements as necessary.
Works closely with third party and other contracted programs to promote debit card usage.
Coordinates significant changes to card mechanics and programs as needed (contactless, near field communication, rebranding, etc.)
Understands and collaborates with Operations Manager on procedural and control changes.
SUPERVISOR RESPONSIBILITIES:
Manages the overall direction, coordination and evaluation of the office to include staff scheduling and planning, assigning and directing work. Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems. Responsibilities include interviewing, assisting with hiring, coaching and training employees.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Excellent presentation skills and the development of related materials.
Excellent oral and written communication skills.
Possess intermediate keyboard/typing skills.
Must have good analytical and problem-solving skills.
Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations.
Ability to multitask and work under pressure.
Ability to handle a variety of projects simultaneously.
Ability to effectively interact across all levels of the organization, including branch network and other operations departments.
Strong organizational and prioritization skills.
Strong time management skills.
Team player with a positive outlook.
Willingness to provide a level of service which will clearly differentiate us from our competitors.
Willingness to respond to emergencies.
Willingness to work additional hours if needed.
Ability to work independently.
Proficient knowledge of Microsoft Office Products, including Word and Excel.
Ability to learn other banking systems.
Ability to effectively use technological resources for meetings, coaching, and training.
Full-Time/Part-Time Full-time Area of Interest Operations All Locations Uniontown, Ohio, United StatesAnn Arbor, Michigan, United StatesCincinnati, Ohio, United StatesIndependence, Ohio, United StatesColumbus, Ohio, United StatesDefiance, Ohio, United StatesFairmont, West Virginia, United StatesFindlay, Ohio, United StatesFort Wayne, Indiana, United StatesFrankfort, Kentucky, United StatesHuntington, West Virginia, United StatesIndianapolis, Indiana, United StatesIronton, Ohio, United StatesNew Albany, Indiana, United StatesParkersburg, West Virginia, United StatesPittsburgh, Pennsylvania, United StatesToledo, Ohio, United StatesWheeling, West Virginia, United StatesYoungstown, Ohio, United States Show more
$38k-62k yearly est. 2d ago
Customer Service Manager - In Office
The Whittingham Agencies
Service department manager job in Circleville, OH
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 12d ago
Shift Manager
Buffalo Wild Wings 4.3
Service department manager job in Delaware, OH
In most jobs, everyone doesn't spontaneously erupt into applause and start raining down high-fives. At Buffalo Wild Wings, that's just a Thursday night. This is the place to start the next phase of your restaurant management career. Whether you grow in our system here or your game-plan takes you elsewhere, we want you to have an experience that lasts a lifetime.
GAME TIME ENERGY, LIFETIME EXPERIENCE
As a Shift Manager, you will supervise the operation of our restaurant on a shift-by-shift basis. You will also assist the management team in providing support and coaching team members to ensure tasks are performed effectively, helping create legendary experiences for guests.
HOME OF THE GREATEST OF ALL TIMES
Buffalo Wild Wings fuels moments worth sharing - for our guests and for our team members. And, when that means access to all these benefits - well, that's just another day at the office.
Weekly Pay
Flexible Schedule
Free shift meal and family dining discount*
Best in Class Training & Continuous Learning
Advancement Opportunities
Paid Time Off*
401(k) Retirement Plan*
Tuition Benefits*
Medical, Dental and Vision*
Champions of Hope*
Cash Referral Program
Journey Wellbeing Support Tool
PerkSpot Discount Program
Recognition Program
Slip Resistant Shoes Programs
Community & Charitable Involvement
Igniting Dreams Grant Program
Training Contests
YOU GOT THIS
Preferably, you have 2 years of restaurant or bar experience.
You are of minimum age to serve alcoholic beverages (or higher, per applicable law).
You know what it takes to fuel moments worth sharing and have exceptional time management, attention to detail, and guest service skills.
Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here.
Buffalo Wild Wings, Inc. is an equal opportunity employer.
* Subject to availability and certain eligibility requirements.
$27k-33k yearly est. 6d ago
Customer Service Supervisor Export, Protective & Marine Coatings USCA
Ppg Architectural Finishes 4.4
Remote service department manager job
We're hiring a Customer Service Supervisor to support our PMC export team's customers at PPG. The supervisor will help to supervise a team of export Customer Support Representatives within the Protective and Marine (PMC) division at PPG. You will report to a Customer ServiceManager. This is a remote position.
Key Responsibilities:
Supervise, train and/or mentor activities of customer service export team as needed.
Assist and respond to escalations of export customer questions and/or complaints via phone, email, and chat in a timely and professional manner.
Assist in management of account load of customers and partner with commercial sales team for growth and success.
Collaborate with other departments to resolve complex issues and improve customer satisfaction.
Gain solid understanding of our business unit policies, systems, procedures and objectives.
Responsible for creation and development of customer support materials, such as FAQs and help guides.
Support of team on daily review and updating of orders, priority lists, customer and file maintenance.
Tracking of metrics, goal alignment and progress.
Working with planning, scheduling, production and shipping to ensure on-time shipments and manage inventory in a cost-effective manner.
Coordinate and provide after-hours/weekend support on as needed basis for emergency situations where customer service is required.
This person will serve as Export Control Coordinator (ECC) supporting PMC USCA Segment SBU.
Qualifications
Experience in export compliance and export order management processes
2+ years of customer service supervisory experience preferred
4+ years of customer service supervisory experience for manufacturing clients preferred
Experience with high volume of data entry with low error rate
Oral and written English communication skills
Detail oriented
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
$43k-49k yearly est. Auto-Apply 12d ago
Dental Office Manager
Sonrava
Service department manager job in Columbus, OH
We are looking for a Dental Office Manager to join our team!
As a Dental Office Manager, you will lead the office in day-to-day operations in support of the doctors and office staff to help develop the practice while providing an exceptional patient experience.
Responsibilities
Deliver an exceptional patient experience by addressing patient concerns and education of treatment options, verification of insurance, collection of payment
Regular review of business results, profit and loss management, creation of strategies and plans to improve business performance
Work in collaboration with providers and office staff to ensure priorities and work assignments are communicated regularly
Lead strategic local marketing initiatives that help drive brand awareness and new patient growth
Ensure compliance with health and safety regulations
Travel as needed for training and to perform job functions
Benefits for FT Employees
Healthcare Benefits (Medical, Dental, Vision)
Paid time Off
401(k)
Employee Assistance Program
Qualifications
Minimum of high school diploma or equivalent required; bachelor's degree preferred
2+ years of leadership/management experience, dental experience preferred
Strong communication and customer service skills to deliver an exceptional experience
Proven leadership abilities, relationship building skills and team motivation
Excellent multi-tasking and organizational skills
Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.
$44k-66k yearly est. Auto-Apply 28d ago
Customer Service Manager [IN-OFFICE]
Dasstateoh
Service department manager job in Columbus, OH
Customer ServiceManager [IN-OFFICE] (2600008D) Organization: Public SafetyAgency Contact Name and Information: Jennifer Pletcher, HCM Sr. Analyst - ********************** Unposting Date: Feb 11, 2026, 11:59:00 PMWork Location: Charles D Shipley Building 1970 West Broad Street Columbus 43223-1102Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $29.34 per hour Schedule: Full-time Work Hours: See work hours below Classified Indicator: ClassifiedUnion: Exempt from Union Primary Job Skill: Customer ServiceTechnical Skills: ManagementProfessional Skills: Customer Focus Agency OverviewBureau of Motor VehiclesOversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.Job DescriptionOhio Department of Public Safety - Bureau of Motor Vehicles/TelecommunicationsReport In Location: 1970 West Broad Street, Columbus, OH 43223Work Hours: Monday - Friday, 8:00 a.m. - 5:15 p.m. (Hours may vary)***THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***Perks of Working for the OhioDepartment of Public Safety• Multiple pay increases over your first years of service!• Free Parking!• Free onsite Gym!• Onsite Cafeteria!What You'll Do as a Customer ServiceManager• Plan, coordinate, promote & direct assistance & informational services to respond to complaints, inquiries &/or requests for information for variety of clients & supervise assigned staff:• Greet & respond to in-person, telephone, online, &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service;• Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding;• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;• Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered;• Under direction of the Chief & Assistant Chief of the Bureau of Motor Vehicles (BMV) Telecommunication section, plan, coordinate, promote &/or direct assistance to respond to inquiries, complaints, & information requests from the general public regarding vehicle registration, driver license issuance, driver license suspension, & reinstatement questions;• Research, investigate & process consumers inquiries & provide information.Click here to see the full position description Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.Qualifications12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency;AND 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency;AND 1 course or 3 mos. exp. in public relations;AND 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making;AND 1 course or 3 mos. exp. in public speaking, speech or communication;AND 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques.-Or equivalent of Minimum Class Qualifications For Employment noted above.Helpful Tips for Applying:1. Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume".2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting.3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A.Job Skill: Customer Service Supplemental InformationBackground Check InformationA BCI/FBI fingerprint check and background check may be required on all selected applicants.To request a disability accommodation, please email ************************* as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
$29.3 hourly Auto-Apply 20h ago
Customer Service Supervisor
Globe Life and Accident Insurance Company 4.6
Remote service department manager job
At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Customer Service Supervisor? Globe Life is looking for a Customer Service Supervisor to join the team!
The Customer Service Supervisor must possess great communication skills while being able to lead and motivate their team. The supervisor must be organized, reliable and have the ability to lead and manage a team of Customer Service Representatives to produce results.
This individual is responsible for managing the day to day operations to ensure department KPI's are met. They must be able to work well with others while ensuring tasks are being met in order to achieve team objectives and goals. The supervisor must monitor agents to provide necessary feedback to ensure company policies and procedures are being met.
This is a remote / work from home position.
What You Will Do:
Develop a high performing team by coaching, mentoring and training Customer Service Representatives.
Ensure KPI's are met.
Update and analyze daily & monthly reports.
Ensure timecard accuracy and sign off on payroll closing weeks.
Perform QA monitoring to ensure customer satisfaction and accuracy. Also perform side by side nesting and silent monitoring.
Answer questions from staff and provide guidance and feedback.
Resolve escalations professionally.
Review and approve outgoing written communication from agents to customers.
Ensure adherence to policies for attendance and established policies and procedures.
Create and deliver corrective action as needed for attendance, adherence, and policy violations.
Assist with initial interviews for new hires.
Create and administer annual performance reviews.
Facilitate team meetings.
Keep senior management informed on all issues and problems.
Create ways to optimize procedures and keep staff motivated.
What You Can Bring:
High school diploma or equivalent.
4-5 years of relevant management experience.
College Degree (Preferred).
Customer Service Experience with proven experience as a call center supervisor or similar supervisory position.
Working knowledge of MS Office.
Knowledge of performance evaluation procedures.
Outstanding communication and problem-solving skills.
A results- oriented and forward thinking approach.
Ability to work under pressure as well as work well with others.
Ability to multitask and prioritize competing priorities to meet deadlines.
Excellent time management skills.
Ability to learn and adapt to change quickly.
Superb organizational and leadership skills.
Schedule flexibility to meet call center hours of operation.
Must be dependable and punctual to ensure call center needs are met.
Must be professional with the ability to maintain confidentiality.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
$32k-40k yearly est. Auto-Apply 9d ago
High Rise Service Supervisor - Mica Rino
Hines 4.3
Remote service department manager job
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As a High Rise Service Supervisor at Mica Rino with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to:
Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset.
Manage the completion of all work orders generated from resident requests
Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met
Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives
Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks
Implement and oversee inventory control
Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency
Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance
Prepare and manage the maintenance and capital expense budget for the property
Participate in regional and firm-wide initiatives and assignments
Participate in staff's evaluation process as needed and determined by Supervisor
Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment
Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations
Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets
Provide staff with correct equipment, tools, and training as appropriate to the property
Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling
Adjust and operate the fire alarm and life safety systems
Monitor and manage building energy use and maintain energy management programs
Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues
Ability to troubleshoot standard operations and repair problems with limited supervision
Successful completion of all required training programs within required timeframes
Able to analyze mathematical data related to financial and operational decisions
Qualifications
Minimum Requirements include:
High school diploma or equivalent from an accredited institution preferred
Two or more years of property maintenance management or leadership experience in a related industry
Have or obtain required city and/or government licenses or permits, i.e.:
The EPA certification for refrigerant recycling
Pool & Spa Operator
* If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit.
Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances
Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations
Proven ability to train and direct others
Excellent written, verbal and customer service skills
Work indoors approximately 80% of the time and outdoors approximately 20% of the time
Use olfactory, auditory, and visual senses
Work standing all day
Lift 25 lbs. or more
Climb up and down stairs and ladders
Access remote work areas and confined spaces (i.e., crawl spaces, roofs)
Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting)
Ability to work an on-call schedule and overtime as business needs deem appropriate
Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays
Compensation: $43.27/hr - $48.07/hr
Closing
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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$43.3-48.1 hourly Auto-Apply 4d ago
Email Department Lead
Onda
Remote service department manager job
Email/SMS Marketing Department Lead
We're seeking an experienced Email/SMS Marketing Department Lead to work full time as an independent contractor under Onda with D2C eCommerce clients. As an email marketing lead, you will have the opportunity to work with a dynamic team of talented Email Marketers to oversee all aspects of email marketing campaigns from research, content creation, to dissemination. You will be in charge of training meetings, oversight of client interaction, and fostering teamwork within the department. You will meet with our Chief Marketing Strategist to create plans for the department. This is a remote position.
As our ideal candidate, you will bring a wealth of experience and creativity to the role. You will be responsible for overseeing the development and execution of email marketing campaigns that are effective, engaging, and memorable. You'll work collaboratively with your coworkers across departments to ensure that campaigns meet or exceed expectations, and that our clients' offerings get maximum uptake.
To be successful in this role, you should be able to craft accessible, engaging, and compelling texts that capture the reader's attention. You'll have experience with Klavyio and other email marketing platforms and stay up-to-date on new technological developments that facilitate the dissemination and monitoring of campaign features. You will have had experience running a team and helping create an environment of growth and collaboration within that team. About the Company Onda (*********************** partners with brands to help them grow, by way of our pool of highly vetted talent experts within all areas of digital marketing. Onda acts as a "one-stop-shop" for e-commerce brands seeking assistance with their digital marketing labor and execution needs by providing premium talent. Joining our talent network offers you connections to top-tier weekly training and opportunities to trouble shoot any issues that may arise on your accounts. This, coupled with a variety of support departments (scheduling, billing, client resolution, etc) to help you focus on what you do best and help us all grow as a business.
Responsibilities
Develop and implement email and SMS marketing strategies to achieve client goals and objectives
Conduct market research and analysis to identify target audiences and create customer segments for campaigns
Create engaging and effective email and SMS content that aligns with client brand messaging and voice
Collaborate with designers to develop visually appealing email templates and graphics
Monitor and analyze email and SMS campaign performance metrics, including open rates, click-through rates, and conversions
Use customer data and insights to optimize campaigns for maximum engagement and revenue generation
Stay up-to-date on industry trends and emerging email and SMS marketing technologies
Work closely with cross-functional teams to ensure campaigns are delivered on time and meet client expectations
Skills
Strong written and verbal communication skills, with the ability to craft compelling email and SMS copy
Excellent organizational and project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
Experience with email marketing automation platforms, such as Klaviyo
Familiarity with SMS marketing platforms and tactics
Ability to analyze data and extract insights to inform marketing strategies
Understanding of email and SMS marketing best practices and industry trends
Creativity and innovation in developing new email and SMS campaign ideas
An eye for good Email designs and necessary tools need to create them
Qualifications
5+ years of experience in email and SMS marketing
Experience with Klaviyo and other email marketing automation platforms
Strong knowledge of email and SMS marketing best practices and strategies
Excellent written English and verbal communication skills
Proficiency in data analysis and reporting tools
Ability to work independently in a remote environment
Additional Information
This is a 1099 independent contractor, Full time position
100% remote work
The number of work hours is based on the number of client accounts you have at any given time
You have a flexible schedule, but meetings and communications with clients occur between the hours of 9 am - 5 pm EST
The ecosystem comes with various support functions, including scheduling, a designated billing department, and other admin functions so you can focus on what you do best
You will have designated email and Google Meets for client communication
$30k-58k yearly est. 60d+ ago
Digital Services Manager
Honda Federal Credit Union 3.3
Service department manager job in Marysville, OH
Legal Entity: Honda Federal Credit Union Business Unit: Honda Federal Credit Union Department: Digital Services
Division: 1CU Shift: 1st Workstyle: Remote Eligible up to 20%
Career Level: 5
Job Grade: Exempt-4
Job Purpose
The Digital ServicesManager (DSM) oversees the digital banking strategy for Honda Federal Credit Union (HFCU), which encompasses online and mobile offerings to the benefit of HFCU members. The DSM is directly responsible for the overall performance of digital banking initiatives ranging from new product development, establishing digital banking key performance indicators, improving the member's online banking experience, aligning the strategic direction of the Digital Servicesdepartment with HFCU's strategic objectives, securing the digital banking environment as well as performing complex data structuring and analysis. As a departmentmanager, the DSM establishes operational digital banking standards and determines the priorities of the digital banking project pipeline. This position sets the policies and procedures for digital banking activities, ensures adherence to state and federal regulations, and identifies best practices to identify and mitigate risk associated with HFCU's digital banking environment.
Key Accountabilities
Develops and meets Digital Servicedepartment goals, budget and objectives as outlined in HFCU's annual strategic plan. Budget development and achievement requires an understanding of financial trends which impact digital banking strategies, member experience, and production objectives. Regularly reports variances and explanations for the variances to HFCU's Senior Management Team
Actively participates in project implementation, including attending project team meetings, managing assigned projects and completing project deliverables. Identifies and creates strategic project initiatives to meet the changing technological landscape related to digital banking, artificial intelligence, and portfolio analytics. Creates new member-facing products or modifies current products to enhance HFCU value-added offerings
Ensures compliance with all applicable laws, regulations, and best practices related to digital banking by developing internal policies and procedures. Keeps informed of changes in economic or market conditions that might impact the regulatory environment. Reviews and interprets regulatory changes and administers solutions or strategies to address laws impacting the digital banking environment
Build and leverage relationships with external Business Partners and cross-functional stakeholders to both gain understanding of business objectives/obstacles and to facilitate execution of strategic direction Manage related Digital Services Business Partner recommendations, selection & assist with controlling costs
Provides coaching, leadership and guidance to direct reports to maximize efficiency and effectiveness Talks with and listens to Associates and members, answers questions, addresses complaints, and resolves situations while using good judgment and instilling good will. Identifies goals and evaluates progress of Digital Services staff
Manage the members digital interactions through Digital Banking and related mobile app review/ratings along with applicable member surveys and adjust the roadmap based on related analysis and actionable data
Qualifications, Experience, and Skills
Bachelor's degree in business, finance, information technology or a related field required
MBA or equivalent work experience is preferred
5 or more years of experience in a financial institution in a digital banking, information technology, information security, or an operations environment
3 or more years of leadership experience in a financial institution or a technological organization
2 years of experience in business partner & vendor management ensuring products/services align with performance service level agreements, business goals and contractual commitments
2 years of experience around fintech/SaaS/cloud services, it network architecture, credit union business operations & related integrated touch points
Ability to organize and effectively direct subordinates
Ability to read, analyze, and interpret common financial and technical journals, financial reports and legal documents. Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to respond to common inquiries or complaints from credit union stakeholders
Good oral and written communication skills, interpersonal skills, organizational skills required with a desire to maintain attention to detail and accuracy
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply such concepts to practical retail situations
Self-starter, able to work autonomously
Strong research, project management, business analyst & journey mapping skills
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
$45k-55k yearly est. 8d ago
Utility Service Supervisor
Stella Contracting 4.8
Remote service department manager job
The Utility Service Supervisor is in charge of running daily utility service operations in a remote setting. They make sure that customer service is top-notch, that all rules are followed, and that the business runs smoothly. This person is in charge of service reps, plans service activities, and helps answer customer questions about utility accounts, billing, service connections, and outages. The Utility Service Supervisor works closely with other departments in the company to keep service standards high and meet the company's performance goals.
Main Duties:
Oversee and help utility service representatives work from a distance
Keep an eye on customer satisfaction, quality standards, and service performance metrics.
Make sure that utility rules, tariffs, and company policies are followed.
Oversee the scheduling, workload distribution, and performance management of assigned staff
Deal with complicated service questions and customer service problems that have gotten worse.
Work with the billing, field operations, and technical teams to fix service issues.
Help with communications during outages, updates on service restoration, and customer notifications
Make and go over reports about staffing, compliance, and service performance.
Take part in training, coaching, and other professional development activities
Help with efforts to improve processes and services
What You Need to Have:
A bachelor's degree in business administration, public administration, utility management, or a related field (or the same amount of work experience)
At least five years of experience in utility services, customer service, or service supervision
Experience leading a team or being a supervisor before
A lot of knowledge about how utility companies work, how they bill customers, and how they treat customers.
Great at talking to people, leading them, and solving problems
Ability to lead remote teams well
Good at using Microsoft Office, customer information systems (CIS), and CRM platforms
A safe remote workspace and fast, reliable internet
Preferred Qualifications:
Experience working with utilities like electric, gas, water, or telecommunications
Knowing the rules of the public utility commission (PUC)
Experience helping with outage management or emergency response operations
Certification in project management or supervision
Annual Salary:
Salary Range: $80,000 to $115,000 per year, depending on experience, qualifications, and where you live.
Package of Benefits:
Full coverage for medical, dental, and vision care
401(k) retirement plan with a match from the company
Paid time off (PTO) includes vacation days, sick days, and paid holidays.
Working from home full-time in the United States
Opportunities for training and developing leaders
Life insurance and coverage for short- and long-term disabilities
Programs for employee health and well-being