Service department manager resume examples from 2026

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Updated March 26, 2025

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Service department manager resume

Cynthia Sanchez

(950) 555-5990 | csanchez@example.com

Atlanta, GA | 23250 N. First St. - 41005

Work experience

2020 - Present
Service Department Manager, The Home Depot - Atlanta, GA
- Conducted monthly sales meetings to present sales goals, action plans, and event promotions.
- Headed loss prevention and safety teams.
- Work with associates and customers on projects and product knowledge.
- Manage associates in customer service, product knowledge and new ways of merchandising.
2017 - 2020
Department Supervisor, Walmart - Bentonville, AR
- Provided customers with service according to their needs,U boats pulling and loading, Pallet loading, sales floor rep.
- Coordinate with store management in order to prepare training and job orientation programs for all new hires.
- Maintained the connection center in accordance with company policies and procedures by properly handling claims and returns.
- Provided training to employees to increase product knowledge, and use of technology.
2016 - 2017
Team Leader, Brown Brothers Harriman & Co. - Boston, MA
- Install, upgrade, and troubleshoot hardware and software.
- Perform Security for SAP ERP systems or ECC 6/NW 7.1 , BI/BW, HR, FICO, CRM, SCM
- Installed, updated and maintained software and hardware for over one hundred workstations.
- Developed and maintained data mapping documents, conversion tools, procedures and tasks.
2006 - 2016
Certified Public Accountant, Fidelity Investments - Boston, MA
- Created management reports for monthly business activity.
- Assisted Controller in the preparation of financial statements in accordance with GAAP and company policy.
- Used QuickBooks to generate and submit accounts receivable.
- Control A/P, month end bank reconciliation, worked with CPA to check daily bank transactions and other accounting functions.
- Prepared monthly journal entries for prepaid expenses, accrued expenses, depreciation and other non-cash transactions.
- Processed payroll for clients ensuring gross payroll and deductions calculated properly.

Skills

Service Technicians
Store Management
Quality Standards
Ensure Customers
Powerpoint
Repair Orders
Communication
Retail Sales
Procedures
Valuable Input

Education

Bachelor's Degree, English (2003 - 2006)
University of Massachusetts Boston
Boston,

Service department manager resume

Janice West

(850) 555-6634 | jwest@example.com

Charlotte, NC | 22791 E. Oak Ave. - 54262

Work experience

2018 - Present
Service Department Manager, Harris Teeter - Charlotte, NC
- Established and enforced performance and sales goals resulting in 27% percent increase in profit margin.
- Attended product knowledge meetings and seminars.
- Resolved irate and hostile customer complaints.
- Communicated departmental expectations and sales goals, fostering a team-oriented and team-motivated environment rewarding excellent work.
- Promoted to Department Head of Hardware in 2003 where I managed 20 associates and fostered 5 million dollars in annual sales.
- Organized and formulated sales goals for commission departments.
2017 - 2018
Assistant Service Manager, Harris Teeter - Charlotte, NC
- Provide leadership that encourages trust, cooperation and high levels of performance.
- Maintain strong understanding of policy and procedures and product knowledge.
- Served dual role as full charge bookkeeper and store-level HR representative for the West Linn retail location.
- Promoted to Assistant Service Manager in recognition of outstanding expertise and commitment to customer service.
2013 - 2017
Service Supervisor, Wells Fargo - Charlotte, NC
- Display competency in rendering sales and service assistance to branch in growing book of business to achieve overall sales goals.
- Experience complying with policies and procedures.
- Develop and maintain relationships with Wells Fargo partners to maximize sales opportunities and achieve sales goals.
1989 - 1999
Center Coordinator, Stanley Furniture - Greensboro, NC
- Hired, trained, and supervised counselors and drivers to adherence of program policies procedures and program delivery.
- Developed classroom curriculum and activities for all age groups* Scheduled staff training* Worked with various community agencies

Skills

POS
Patient Care
Mailroom
Product Knowledge
Warranty Claims
High Volume
Program Participants
Equipment Service
Sales Goals
Windows

Education

Doctoral Degree, Psychology (2005 - 2008)
Southeastern University
Washington,
Master's Degree, Clinical Psychology (1999 - 2000)
Southeastern University
Washington,
Bachelor's Degree, Sociology (1981 - 1984)
University of North Carolina at Greensboro
Greensboro,

Service department manager resume

Joshua Murphy

(750) 555-2301 | jmurphy@example.com

Memphis, TN | 34269 W. Oak Ln. - 58280

Work experience

2011 - Present
Service Department Manager, McDonald's - Memphis, TN
- Provide and maintain exceptional customer service.
- Managed shift flow for 21 team members to ensure positive and productive work environment and high-quality guest service.
- Worked with the leadership team to meet sales goals.
- Motivate team to ensure excellent customer service and compliance with Company procedures and to maximize productivity and profitability.
2005 - 2011
Shift Manager, McDonald's - Memphis, TN
- Work effectively with store management and crew * Assist customers with their inquiries, problems and concerns.
- Experience in the supervision 0f 8-15 McDonalds employees during a shift.
- Experienced in safe operation of commercial food service equipment, including deep fryers, ovens, cooktops, and slicers.
- started back at Mcdonalds as a shift leader.
2002 - 2005
Operation Supervisor, FedEx - Memphis, TN
- Developed logistics plan for nightly Hub activities.
- Comply with all applicable laws/regulations, as well as company policies/procedures.
- Provided oversight of regional audit teams.
1997 - 2002
Logistics Coordinator, Merck & Co. - Main, PA
- Ensured 99% on time delivery of Merck & Co. supply chain items (i.e.
- Tracked and traced all loads (dry van, LTL, expedite, flatbed/specialized, as well as ocean/air).
- Instructed subordinates on new procedures or methods and provide assistance on difficult or new problem areas.

Skills

Facility
Guest Service
Oversight
FDA
Purchase Orders
Financial Transactions
Communication
ISO
Direct Reports
CSI

Education

Bachelor's Degree, Supply Chain Management (1989 - 1992)
Pennsylvania State University
Main,

Service department manager resume

Shirley Russell

(790) 555-0122 | srussell@example.com

Memphis, TN | 80223 E. Elm Rd. - 76657

Work experience

2018 - Present
Service Department Manager, FedEx - Memphis, TN
- Addressed all employee performance issues promptly and directly in accordance with company policies and procedures.
- Interpreted, implemented, and enforced company policies and procedures.
- Provide communication and feedback to upper management and direct reports.
2016 - 2018
Swing Manager, Papa Murphy's Holdings - Spokane, WA
- Received multiple acknowledgments my level of dedication to excellent customer service.
- Maintained communications with 40 store employees by creating a monthly communication board highlighting the latest news and upcoming events.
- Maintained the best low food cost record in the region, while saving labor costs.
- Counted draws and logged into the POS system for opening and closing shifts.
- Recruited staff members and coached them in positions to provide profitable and excellent customer service.
- Keep employees motivated to provide excellent customer service.
2014 - 2016
Floor Supervisor, Papa Murphy's Holdings - Spokane, WA
- Supervised and managed crew members Oversaw cleaning and organizing of the store Prepped and made pizza according to customer request/resolved customer concerns
- Inspect vegetables and other food products for freshness.
- Coordinated with general manager to decrease expense by enforcing company policies.
- Introduced numerous loss prevention techniques.
2013 - 2014
Executive Housekeeper, Sheraton Hotels & Resorts Worldwide - San Diego, CA
- Manage the operating expenses to maximize costs while providing excellent guest services.
- Maintained GSI (Guest Service Index) for 6 consecutive months.
- Delivered outstanding guest service and financial profitability.
- Promote teamwork through daily communication.
- Cleaned rooms, and when all vacant rooms were clean, assisted laundry until further notice of early checkout.

Skills

Guest Service
Service Staff
Osha
Warranty Claims
Sales Floor
Regular Basis
Food Service
Communication
Restaurant Operations
Procedures

Education

Some College Courses, Health Care Administration (2008 - 2008)
Ashford University
San Diego,

Service department manager resume

Brandon Turner

(790) 555-9325 | bturner@example.com

Baltimore, MD | 38559 E. Elm Rd. - 27188

Work experience

2011 - Present
Service Department Manager, Rite Aid - Baltimore, MD
- Set sales goals for department and Found solutions to maintain profits.
- Adhere to all guidelines per company Loss Prevention Audits & Front End audits.
- Moved to different departments to train new team members on policies and procedures.
2010 - 2011
Swing Manager, Rite Aid - Baltimore, MD
- Train and coach team members on standing and new store policies and procedures, then follow up with assessments.
- Oversee aspect of daily operations.
- Enhanced communication effectiveness by providing timelines, topic distribution methods and audience in advance.
- Maintain strict food service standards in accordance with the State Board of Health Department.
2008 - 2010
Shift Leader, McDonald's - Baltimore, MD
- Shift management, cash handling, crew schedules, customer service
- Resolved customer and employee issues to uphold the integrity of McDonalds.
- Mastered point-of-service (POS) computer system for automated order taking.
2007 - 2008
Guest Services Associate, Holiday Inn Express - Indianapolis, IN
- Train employees for GSR positions; assist with time cards.
- Front Office Manager, and Auditor Employee of the Month 9/11 Completed Harassment-Free Training 2012
- Prepared and ran the night audit.

Skills

Store Management
Product Knowledge
Special Events
Sales Goals
Operational Security Activities
Positive Shopping
Front Office
Company Policies
Vendor Orders
Courteous Service

Education

High School Diploma, (2007 - 2007)
,

How to write a service department manager resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in service department manager-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

These four steps should give you a strong elevator pitch and land you some service department manager interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
Put all relevant hard and soft skills in your skills section.
Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.

These five steps should give you a strong elevator pitch and land you some service department manager interviews.

Here are example skills to include in your “Area of Expertise” on a service department manager resume:

Food Safety
Food Quality
Direct Reports
Customer Satisfaction
Payroll
Warranty Claims
Business Development
Customer Complaints
Performance Reviews
Service Calls

Geotechnical
Drive-Thru
Inventory Control
Windows
Customer Relations
Repair Orders
HVAC
Troubleshoot
Parts Inventory
POS

Disciplinary Actions
HR
Bank Deposits
Computer System
Service Appointments
Cash Control
Equipment Maintenance
Sales Promotions
Guest Satisfaction
Customer Issues

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write service department manager experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are great bullet points from service department manager resumes:

Work history example #1

Logistics Coordinator

Old Navy

Completed visual displays and effectively placed merchandise on the sales floor for highest exposure and sales needs
Assisted field locations and administrative staff by delivering resolutions to complex payroll operations issues.
Ensured carriers follow guidelines in day-to-day operations based on Delta Apparel's policies and procedures in addition to governmental regulations.
Corresponded with carriers to negotiate rates to prioritize and expedite loads and purchase orders.
Increased inventory turnover, and improved organization of information by combining databases from multiple departments.

Work history example #2

Assistant Service Manager

SPARTAN STORES

Earned Top 10% CSI ranking for Audi dealership in New York Region.
Maintained store inventory levels through forecasting and ordering.
Led a team of 102 individuals to service customers of the largest Ford dealership in Western NY.
Led monthly meetings to ensure open communication and accurate/timely execution of plans.
Worked closely with other department managers to develop additional sales opportunities for dealership.

Work history example #3

Executive Housekeeper

Candlewood

Ensured all OSHA requirements are adhered to and staff trained in recognizing potential hazards.
achieved zero OSHA safety recordable accidents.
Credited with significantly impacting bottom-line profitability wherever I have worked, I excel at streamlining less-than-efficient procedures to productivity.
Supervised the staff of 15-20 housekeepers, laundry attendants, and quality control personnel at a large chain hotel.
Compared record of payroll times and numbers for accuracy.

Work history example #4

Group Leader

YMCA

Participated in over fifteen hours of training including courses on child care, First Aid, and CPR.
Maintained open lines of communication with parents to inform them of special events, child's progress and behavior.
Trained in CPR, AED, and first-aid for adult and children.
Planned, scheduled, and ran various activities for both the campers and counselors.
Evaluated facility and activities to accommodate children with special needs.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from service department manager resumes:

Bachelor's Degree in english

University of Massachusetts Boston, Boston, MA

2003 - 2006

Doctoral Degree in psychology

Southeastern University, Washington, DC

2005 - 2008

Highlight your service department manager certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your service department manager resume:

Food Safety Manager Certification
Certified Service Manager
ServSafe Food Protection Manager Certification

Updated March 26, 2025

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