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Service department manager skills for your resume and career

Updated January 8, 2025
4 min read
Service department manager example skills
Below we've compiled a list of the most critical service department manager skills. We ranked the top skills for service department managers based on the percentage of resumes they appeared on. For example, 48.5% of service department manager resumes contained food safety as a skill. Continue reading to find out what skills a service department manager needs to be successful in the workplace.

15 service department manager skills for your resume and career

1. Food Safety

Here's how service department managers use food safety:
  • Manage assigned systems such as training, food safety and inventory management.
  • Advanced Knowledge of Food Safety and Health Department Guidelines.

2. Food Quality

Here's how service department managers use food quality:
  • Investigate and resolve complaints regarding food quality, service, or cleanliness.
  • Investigate and resolve complaints associated with service and food quality.

3. Direct Reports

Here's how service department managers use direct reports:
  • Communicate and influence direct reports effectively to develop good working relationships and teamwork.
  • Managed daily operations of a call center environment with 8 direct reports (Project Coordinators/Service Schedulers) and 1500+ contract interpreters.

4. Customer Satisfaction

Here's how service department managers use customer satisfaction:
  • Established and executed quality improvement programs resulting in significantly increased solution stability, reduced customer trouble reports and increased customer satisfaction.
  • Managed a team of six other network administrators and technicians- Responsible for the profitability of the service department and customer satisfaction

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how service department managers use payroll:
  • Increased productivity in the Assembly department allowed for a fifty percent reduction in personnel, reducing payroll accordingly.
  • Surpassed 2015 planned contribution by leveraging payroll to lower turnover and minimize training expenses.

6. Warranty Claims

Warranty Claims refers to claims made by customers regarding a defective product or service. Many electronics will be covered by a warranty period of several years, meaning if the product becomes defective within that time range the customer can receive a new product at no extra cost.

Here's how service department managers use warranty claims:
  • Assist warranty claims administrator in claims preparation, reconciliation and warranty claim analyst.
  • Filed warranty claims and performed warranty administration.

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7. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how service department managers use business development:
  • Developed cost and technical proposals and assisted the marketing department with business development activities in the region.
  • Assisted Executive Director with Business Development Initiatives.

8. Customer Complaints

Here's how service department managers use customer complaints:
  • Handle any escalated customer complaints; aggressively maintain customer sales satisfaction standards.
  • Facilitated and resolved any issues arising from customer complaints.

9. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how service department managers use performance reviews:
  • Conducted performance reviews and associated salary increases based on performance, handled personnel issues, and promoted a collaborative team environment.
  • Review and approve all performance reviews performed by Building Service supervision and management.

10. Service Calls

Here's how service department managers use service calls:
  • Designate work orders, service calls, billable, maintained agreements, and warranty installations to the pertinent department to process.
  • Managed the daily duties and projects of four employees, which included schedules and inventory distribution for service calls.

11. Geotechnical

Here's how service department managers use geotechnical:
  • Designed and executed geotechnical field explorations to aid in the design and construction of building foundations.
  • Reviewed civil, geotechnical, and construction engineering plans & reports.

12. Drive-Thru

Here's how service department managers use drive-thru:
  • Maintain a clean and organized McCafe and Drive-Thru area for efficiency.
  • Operated the drive-thru window(s) and sales register quickly and efficiently.

13. Inventory Control

Here's how service department managers use inventory control:
  • Developed and implemented various cost efficiency programs for inventory control, customer service and office management.
  • Planned and directed department merchandising, presentation, ordering and inventory control.

14. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how service department managers use windows:
  • Acted as Lead Installation Network Engineer for national WAN infrastructure conversion from UNIX to Windows 2003 WAN for General Parts.
  • Used experience with DOS, Windows 9x/ME/2000/XP/Vista as well as knowledge of computer hardware diagnostic and troubleshooting.

15. Customer Relations

Here's how service department managers use customer relations:
  • Developed customer relationships through facilitation of post-installation service.
  • Develop and strengthen customer relationships.
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List of service department manager skills to add to your resume

Service department manager skills

The most important skills for a service department manager resume and required skills for a service department manager to have include:

  • Food Safety
  • Food Quality
  • Direct Reports
  • Customer Satisfaction
  • Payroll
  • Warranty Claims
  • Business Development
  • Customer Complaints
  • Performance Reviews
  • Service Calls
  • Geotechnical
  • Drive-Thru
  • Inventory Control
  • Windows
  • Customer Relations
  • Repair Orders
  • HVAC
  • Troubleshoot
  • Parts Inventory
  • POS
  • Disciplinary Actions
  • HR
  • Bank Deposits
  • Computer System
  • Service Appointments
  • Cash Control
  • Equipment Maintenance
  • Sales Promotions
  • Guest Satisfaction
  • Customer Issues
  • Food Preparation
  • PowerPoint
  • Service Contracts
  • Inventory Management
  • Service Orders
  • Cost Savings
  • Cost Control
  • Service Procedures
  • Customer Inquiries
  • Guest Complaints
  • Customer Support
  • Groceries
  • ISO
  • Gross Profit
  • Cash Drawers
  • QuickBooks
  • Front Counter

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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