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Best service desk analyst certifications
Service desk analyst certifications allow job seekers to demonstrate their competency as an service desk analyst to employers. However, not all service desk analyst certifications provide the same value for job seekers.
The best certifications for a service desk analyst are Network 5 Certification, Security 5 Certification, and HDI Desktop Support Technician (HDI).
Below is a list of the best service desk analyst certifications. Obtaining an service desk analyst certification will give you a leg up when you apply for jobs and increase your potential salary.
11 best certifications for service desk analysts
| Rank | Service desk analyst certification | Organization |
|---|---|---|
| 1 | Network 5 Certification | EC-Council |
| 2 | Security 5 Certification | EC-Council |
| 3 | HDI Desktop Support Technician (HDI) | HDI |
| 4 | ITIL Foundation | HDI |
| 5 | Certified Network Computer Technician (CNCT) | ETA |
| 6 | Support Center Analyst (SCA) | HDI |
| 7 | Microsoft Certified Desktop Support Technician (MCDST) | MS |
| 8 | HDI Support Center Manager (HDI) | HDI |
| 9 | Microsoft Certified Technology Specialist: .NET Framework 3.5, Windows Workflow Fnd Applications (MCTS) | MS |
| 10 | HDI Support Center Analyst (HDI) | HDI |
| 11 | Certified Service Manager | PSA |
11 best service desk analyst certifications
1. Network 5 Certification
Technology today is 'networked' - even in the literal sense. Networks have become an integral part of mundane existence. It is inconceivable to think of communications exclusive of networks. Network 5 serves to expose the learner to basic networking concepts.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
2. Security 5 Certification
The Security5 Certification is the entry level for anyone interested in learning computer networking and security basics. The Security5 program gives individuals basic networking literacy skills to begin high-end IT programs.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
3. HDI Desktop Support Technician (HDI)
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
4. ITIL Foundation
This LCS-accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL Foundation certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
5. Certified Network Computer Technician (CNCT)
Certified Network Computer Technicians are expected to obtain knowledge of computer electronics basic concepts, Internet and networking technology applicable to various areas of the computer industry. Once the CNCT has acquired these skills, abilities and knowledge, he or she will be able to enter employment in any part of the computer industry. With minimal training in areas unique to the specific products, the CNCT should become a profitable and efficient part of the computer industry workforce.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
6. Support Center Analyst (SCA)
This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
7. Microsoft Certified Desktop Support Technician (MCDST)
Boost your IT support career with unmatched validation as a Microsoft Certified Desktop Support Technician (MCDST). This credential proves your ability to successfully troubleshoot desktop environments that run on the Microsoft Windows operating system. It also shows you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
8. HDI Support Center Manager (HDI)
This certification verifies that the support center manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
9. Microsoft Certified Technology Specialist: .NET Framework 3.5, Windows Workflow Fnd Applications (MCTS)
Candidates work on a team in a medium-sized or large development environment that uses Microsoft Visual Studio .NET 2003 Enterprise Developer, Microsoft Visual Studio 2005, or Microsoft Visual Studio 2008. Candidates should have at least two to three years of experience developing Web-based, Windows-based, or distributed applications by using the Microsoft .NET Framework 1.0, the .NET Framework 1.1, the .NET Framework 2.0, or the .NET Framework 3.5. Candidates should have a working knowledge of Microsoft Visual Studio 2005 or Visual Studio 2008.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
10. HDI Support Center Analyst (HDI)
This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
11. Certified Service Manager
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 4 year(s)
What is the best certification for a service desk analyst?
The best service desk analyst certification is Network 5 Certification. The Network 5 Certification is awarded by the EC-Council.
Here's a bit more background on how to obtain this service desk analyst certification:
- To become a certified Network 5 Certification, you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every year.
What are some of the most in-demand certifications for service desk analysts?
The most in-demand service desk analyst certification is ITIL Foundation based on all active job postings. Having this service desk analyst certification will give you access to more service desk analyst jobs with higher salaries.
What certifications can impact a service desk analyst career and salary?
The Network 5 Certification certification will help you to secure a computer technician position, which will increase your pay and career trajectory. A computer technician's average salary is $36,318 whereas service desk analysts make an average salary of $45,397.
The most common combination of service desk analyst certifications include: Network 5 Certification, Security 5 Certification, and HDI Desktop Support Technician (HDI).
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