Service desk analyst demographics and statistics in the US
Service desk analyst demographics research summary. Zippia estimates service desk analyst demographics and statistics in the United States by using a database of 30 million profiles. Our service desk analyst estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about service desk analysts after extensive research and analysis:
- There are over 53,912 service desk analysts currently employed in the United States.
- 25.6% of all service desk analysts are women, while 74.4% are men.
- The average service desk analyst age is 36 years old.
- The most common ethnicity of service desk analysts is White (50.7%), followed by Hispanic or Latino (17.8%), Asian (12.3%) and Black or African American (10.5%).
- Service desk analysts are most in-demand in Phoenix, AZ.
- The technology industry is the highest-paying for service desk analysts.
- New York, NY pays an annual average wage of $73,762, the highest in the US.
- In 2022, women service desk analysts earned 98% of what men earned.
- 13% of all service desk analysts are LGBT.
- New York is the best state for service desk analysts to live.
- Service desk analysts are 48% more likely to work at private companies in comparison to public companies.
On this page
Service desk analyst demographics by:
Service desk analyst gender statistics
25.6% of service desk analysts are women and 74.4% of service desk analysts are men.
- Male, 74.4%
- Female, 25.6%
Service desk analyst gender ratio
| Gender | Percentages |
|---|---|
| Male | 74.4% |
| Female | 25.6% |
Service desk analyst gender pay gap
Women earn 98¢ for every $1 earned by men
Male income
$46,270
Female income
$45,529
Service desk analyst gender ratio over time
This data breaks down the percentage of men and women in service desk analyst positions over time. Currently, 25.6% of service desk analysts are female.
Service desk analyst gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 73.05% | 26.95% |
| 2011 | 75.75% | 24.25% |
| 2012 | 76.20% | 23.80% |
| 2013 | 75.39% | 24.61% |
| 2014 | 74.94% | 25.06% |
| 2015 | 75.74% | 24.26% |
| 2016 | 72.59% | 27.41% |
| 2017 | 79.04% | 20.96% |
| 2018 | 76.90% | 23.10% |
| 2019 | 74.11% | 25.89% |
| 2020 | 77.88% | 22.12% |
| 2021 | 74.37% | 25.63% |
Service desk analyst related jobs gender ratio
We compared service desk analysts with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Service Desk Analyst | 74% | 26% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Service desk analyst demographics by race
The most common ethnicity among service desk analysts is White, which makes up 50.7% of all service desk analysts. Comparatively, 17.8% of service desk analysts are Hispanic or Latino and 12.3% of service desk analysts are Asian.
- White, 50.7%
- Hispanic or Latino, 17.8%
- Asian, 12.3%
- Black or African American, 10.5%
- Unknown, 7.1%
- American Indian and Alaska Native, 1.6%
Service desk analyst race
| Service desk analyst race | Percentages |
|---|---|
| White | 50.7% |
| Hispanic or Latino | 17.8% |
| Asian | 12.3% |
| Black or African American | 10.5% |
| Unknown | 7.1% |
| American Indian and Alaska Native | 1.6% |
Service desk analyst race and ethnicity over time
See how service desk analyst racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Service desk analyst race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 59.79% | 11.75% | 9.02% | 15.84% |
| 2011 | 59.32% | 12.26% | 10.49% | 14.31% |
| 2012 | 60.02% | 10.91% | 8.70% | 15.95% |
| 2013 | 59.90% | 11.91% | 7.81% | 16.38% |
| 2014 | 59.09% | 12.02% | 9.04% | 15.52% |
| 2015 | 57.65% | 12.66% | 9.81% | 16.27% |
| 2016 | 56.50% | 12.78% | 9.65% | 16.57% |
| 2017 | 55.89% | 12.38% | 9.66% | 18.36% |
| 2018 | 56.89% | 12.00% | 8.90% | 18.63% |
| 2019 | 54.82% | 12.38% | 11.00% | 17.12% |
| 2020 | 53.87% | 10.78% | 10.21% | 20.02% |
| 2021 | 50.69% | 10.48% | 12.28% | 17.79% |
Service desk analyst wage gap by race
According to our data, asian service desk analysts have the highest average salary compared to other ethnicities. Black or african american service desk analysts have the lowest average salary at $45,226.
| Ethnicity | Salary |
|---|---|
| Unknown | $46,263 |
| White | $45,313 |
| Black or African American | $45,226 |
| Asian | $48,471 |
| Hispanic or Latino | $46,151 |
Average service desk analyst age
See how the average age of service desk analysts varies based on ethnicity and gender.
Male
Female
Service desk analyst age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 30.5 | 33.5 |
| Unknown | 33 | 45 |
| Asian | 37 | 38 |
| Hispanic or Latino | 30.5 | 27 |
| White | 30 | 36.5 |
| American Indian and Alaska Native | 42 |
Service desk analyst age breakdown
The average age of service desk analysts is 40+ years years old, representing 38% of the service desk analyst population.
Service desk analyst age breakdown
| Service Desk Analyst Years | Percentages |
|---|---|
| 40+ years | 38% |
| 30-40 years | 25% |
| 20-30 years | 35% |
Service desk analyst educational attainment
The most common degree for service desk analysts is bachelor's degree, with 50% of service desk analysts earning that degree. The second and third most common degree levels are associate degree degree at 34% and associate degree degree at 5%.
- Bachelor's, 50%
- Associate, 34%
- High School Diploma, 5%
- Master's, 4%
- Other Degrees, 7%
Service desk analysts by degree level
| Service desk analyst degree | Percentages |
|---|---|
| Bachelor's | 50% |
| Associate | 34% |
| High School Diploma | 5% |
| Master's | 4% |
| Other Degrees | 7% |
Service desk analyst jobs you might like
Service desk analyst wage gap by degree level
According to the data, service desk analysts with a Associate degree earn more than those without, at $47,270 annually. With a Bachelor's degree, service desk analysts earn a median annual income of $47,132 compared to $46,099 for service desk analysts with an High School Diploma degree.
| Education | Salary |
|---|---|
| High School Diploma or Less | $46,099 |
| Bachelor's Degree | $47,132 |
| Some College/ Associate Degree | $47,270 |
Service desk analyst employment statistics
Most service desk analysts work for a private in the technology industry.
Company size where service desk analysts work
Below, you can see the size of companies where service desk analysts work.
Service desk analyst jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 5% |
| 100 - 500 employees | 10% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 34% |
| > 10,000 employees | 41% |
Service desk analyst jobs by company type
Employees with the service desk analyst job title have their preferences when it comes to working for a company. For instance, most service desk analysts prefer to work at private companies over public companies.
Service desk analyst jobs by sector
| Company type | Percentages |
|---|---|
| Education | 5% |
| Public | 43% |
| Private | 48% |
| Government | 4% |
Service desk analyst jobs by industry
The most common industries for service desk analysts are technology, health care and professional.
Service desk analyst industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 17% |
| Technology | 15% |
| Health Care | 13% |
| Professional | 10% |
| Finance | 9% |
| Manufacturing | 4% |
| Retail | 4% |
| Education | 4% |
| Government | 3% |
| Hospitality | 3% |
| Insurance | 3% |
| Pharmaceutical | 2% |
| Media | 2% |
| Construction | 2% |
| Telecommunication | 2% |
| Energy | 2% |
| Transportation | 1% |
| Automotive | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
Service desk analyst turnover and employment statistics
Service desk analyst unemployment rate over time
The unemployment rate for service desk analysts between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Service desk analyst unemployment rate by year
| Year | Service desk analyst unemployment rate |
|---|---|
| 2010 | 11.56% |
| 2011 | 10.81% |
| 2012 | 9.63% |
| 2013 | 10.19% |
| 2014 | 7.79% |
| 2015 | 8.09% |
| 2016 | 6.06% |
| 2017 | 6.31% |
| 2018 | 5.47% |
| 2019 | 5.37% |
| 2020 | 10.68% |
| 2021 | 11.49% |
Average service desk analyst tenure
The average service desk analyst stays at their job for 1-2 years, based on the 5,574 service desk analysts resumes in Zippia's database.
Service desk analyst tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 32% |
| 1-2 years | 30% |
| 3-4 years | 10% |
| 5-7 years | 18% |
| 8-10 years | 6% |
| 11+ years | 4% |
Service desk analyst LGBT ratio compared to similar jobs
Review the percent of service desk analysts that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Eligibility Worker | 6.73% | 19,954 |
| Connector | 7.19% | 5,774 |
| Filer | 8.60% | 471 |
| Credit Processor | 8.99% | 11,088 |
| Circulation Desk Assistant | 11.16% | 25,638 |
| Service Desk Analyst | 12.65% | - |
| Personnel Clerk | 15.31% | 67,015 |
Similar service desk analyst jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Eligibility Worker | 6.73% | 19,954 |
| Connector | 7.19% | 5,774 |
| Filer | 8.60% | 471 |
| Credit Processor | 8.99% | 11,088 |
| Circulation Desk Assistant | 11.16% | 25,638 |
| Personnel Clerk | 15.31% | 67,015 |
Foreign languages spoken by service desk analysts
The most common foreign language among service desk analysts is Spanish at 50.4%. The second-most popular foreign language spoken is French at 11.4% and Portuguese is the third-most popular at 6.5%.
- Spanish, 50.4%
- French, 11.4%
- Portuguese, 6.5%
- Chinese, 5.7%
- Mandarin, 5.7%
- Other, 20.3%
Service desk analyst languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 50.4% |
| French | 11.4% |
| Portuguese | 6.5% |
| Chinese | 5.7% |
| Mandarin | 5.7% |
| Other | 20.3% |
