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Service desk analyst education requirements

Updated January 8, 2025
2 min read
Usually, service desk analysts don't need a college education. The most common degree for service desk analysts is bachelor's degree with 50% graduates, with only 34% service desk analyst graduates earning associate degree. Service desk analysts who decided to graduate from college often finish DeVry University or University of Phoenix. Some good skills to have in this position include service desk, customer service and troubleshoot.

Popular service desk analyst certifications include Network 5 Certification, Security 5 Certification, or HDI Desktop Support Technician (HDI). To improve service desk analyst qualification and skills, we prepared some online courses to help in service desk analyst education paths.

What education do you need to become a service desk analyst?

What degree do you need to be a service desk analyst?

The most common degree for service desk analysts is bachelor's degree, with 50% of service desk analysts earning that degree. The second and third most common degree levels are associate degree degree at 34% and associate degree degree at 5%.
  • Bachelor's, 50%
  • Associate, 34%
  • High School Diploma, 5%
  • Master's, 4%
  • Other Degrees, 7%

What should I major in to become a service desk analyst?

You should major in information technology to become a service desk analyst. 17% of service desk analysts major in information technology. Other common majors for a service desk analyst include computer information systems and computer science.

Best majors for service desk analysts

20 best online courses for service desk analysts

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1. Customer Service Fundamentals

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There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

2. Service Desk Analyst Crash course for beginners.

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Get Hands-On Experience for following JOB roles - Service Desk Analyst IT Help Desk Professional L1 IT Support GSD...

3. Help Desk Analyst

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Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...

4. IT service operations and Service Desk management

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Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam...

5. IT Support and Service Desk jobs -Crash Course for Beginners

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Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1...

6. Computer Hardware, Operating System and Networking

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For Any Graduates/Engineering/Diploma/Arts & Science/Freshers/Home Users/Individuals/Desktop Support/FM/Service Engineer...

7. Learning IT Help Desk for Beginners

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Must know skills for Helpdesk and Service Desk Professionals!!...

8. Computer Network Fundamentals- IT Helpdesk & Desktop Support

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Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...

9. ComputerCavalry: IT Help Desk Training for IT Professionals!

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Help Desk Training for IT Professionals is a 10 lecture course that provides valuable work experience to beginners in IT...

10. Desktop IT Support Level 1 & 2 in real life (Troubleshooting

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Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...

11. Customer Service & Support For Customer Service Executives

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Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

12. IT Help Desk Professional

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Get Hands-On Experience on Helpdesk Skills, Learn, Master & Troubleshoot All What It Takes To Get You a Job...

13. Learning IT Help Desk Basics

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Get the skills you need to pursue an entry-level position as an IT help desk technician...

14. Customer Service Foundation

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An introductory course about understanding the foundations of Customer Service...

15. IT Help Desk for Beginners

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The essentials to become an IT Help Desk Technician...

16. [2023] Customer Service 2.0: Learn Digital Customer Service

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Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

17. Remote Desktop Services Windows Server 2016

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Learn RDS Sessions and Application on Windows Server 2016 and Get Everything You Need To Start Deploying RDS...

18. Customer Service, Customer Support, And Customer Experience

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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

19. Customer Service Basics: Improve your Service now

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The basic golden rules to kickstart your service...

20. LDAP Directory Services : Concepts, Setup and Configuration

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The best course on LDAP and Directory Services essentials. Learn LDAP setup in a practical way and get hand on !!...

Average service desk analyst salary by education level

Service desk analysts with a Associate degree earn more than those without, at $47,270 annually. With a Bachelor's degree, service desk analysts earn a median annual income of $47,132 compared to $46,099 for service desk analysts with an High School Diploma degree.
Service desk analyst education levelService desk analyst salary
High School Diploma or Less$46,099
Bachelor's Degree$47,132
Some College/ Associate Degree$47,270

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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