Service Desk Analyst remote jobs - 361 jobs

Here at Lower, we believe homeownership is the key to building wealth, and we're making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience. With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we're a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger. Job Description: The Mortgage Technology (MT) Support Analyst II plays a key role in supporting, troubleshooting, and optimizing mortgage technology systems that drive the loan lifecycle from application to closing. This position serves as an advanced resource for diagnosing and resolving technical issues, maintaining user functionality, and supporting system improvements. The MT Support Analyst II partners closely with business users, technology teams, and leadership to ensure seamless operations and continuous improvement of mortgage technology tools. Pay Range: $32-36/hr Duties and Responsibilities: Provide advanced analysis, troubleshooting, and resolution for end-user support requests across LOS, POS, and Process Automation systems. Monitor ticket trends, identify recurring issues, and recommend process or training improvements. Escalate and collaborate with development and product teams for complex system issues. Assist with system administration tasks, including user setup, maintenance, and access management. Support communication and training related to technology changes, enhancements, or system outages. Maintain system documentation to capture solutions, root causes, and best practices. Participate in special projects as a subject matter expert and provide input on process improvements. Deliver exceptional customer service and serve as a trusted support resource for end users. Position Specifications/Requirement: Associate's or Bachelor's degree in IT, Business, or related field, or equivalent work experience. 1-3 years of experience in technical support, preferably in a help desk, mortgage technology, or financial services environment. Familiarity with mortgage industry processes and exposure to supporting ICE's Encompass software (experience with the desktop version of Encompass LOS and Ncino strongly preferred). Strong problem-solving, analytical, and troubleshooting skills. Excellent communication skills, with the ability to explain technical concepts to non-technical users. Proven ability to prioritize and manage multiple requests in a high-volume, fast-paced environment. Customer-focused mindset with strong organizational skills and attention to detail. Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Privacy Policy

Tier I Helpdesk Analyst Clearance Requirement:

Job Description Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred. Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm. Note: 35 hour workweek. All training will be conducted on premises at 25 Market St. Trenton, NJ. 2-year college degree or equivalent technical study - preferred Training on the AOC procedures and system will be provided. Summary: The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired: Microsoft Windows 10 Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided. Experience using Microsoft Excel, Word and Visio Must have good clear communication skills Responsibilities: Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. Maintain a working knowledge of Help Desk and IT Operations procedures. Log all incoming problems and requests and actions taken to resolve them. Provide first response help desk support to all customers and users. Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests. Provide support for AOC business applications. Provide follow-up status to end-users in accordance with specified support policies and procedures. Ensure closed problems are adequately documented.

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required

Why Work at Mercer Advisors? For 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives. How? By integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. Today we proudly serve over 31,300 families in more than 90 cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron's, we are an independent, national fiduciary legally obligated to always act in the best interest of our clients.* Mercer Advisors offers a distinct work environment that stands out in the financial industry. Our overall employee base and client-facing team are composed of 50% women, reflecting our commitment to diversity. We attract top talent from across the country, with no formal headquarters and flexible working arrangements, allowing us to assemble the best team possible. Join us and be a part of a team dedicated to making a meaningful impact on the financial lives of families across the country. * Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron's top RIA ranking is based on a combination of metrics - including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron's to use the ranking in marketing. Please see important information about the ranking criteria methodology here. Job Summary: As a Technology Service Desk Intern, you will work with the Service Desk team. You will demonstrate curiosity and passion for technology. Applicants should have strong verbal and written communication skills with a background and/or interest in Technology. The successful applicant will enjoy working in a dynamic, fast-paced environment. Your 10-week-long summer internship will be filled with opportunities for professional development, mentorship, the chance to apply coursework to real-world experiences, and some fun, too! Essential Job Functions: Providing technical support for technical issues. Assisting in active Technology projects. Backup Presenter for IT Orientation. Other duties as needed Required Knowledge, Skills and Abilities: Must be enrolled in a Bachelors (as a rising Sophomore, Junior, or Senior) or Master's program Strong Customer Service skills Experience with Office 365 suite A passion for Technology Location: This position can be fully remote, but have preference for Encino, CA. Working Hours: 8:00am to 5:00pm local office time Working Conditions: Professional office environment. Working inside, siting, standing. Will be assigned to a work station. #LI-Remote Actual base pay within this range will be based on a variety of factors, including but not limited to the applicant's geographic location, relevant experience, education, skills and licenses/certifications. Pay Range$17-$20 USD Benefits: Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following: Company Paid Basic Life & AD&D Insurance Company Paid Short-Term and Long-Term Disability Insurance Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan. Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan. Two comprehensive Dental Plans Vision Insurance Plan Dependent Care Savings Account for child and dependent care. 14 Company Paid Holidays with a full week off at Thanksgiving. Generous paid time off program for vacation and sick days Employee Assistance Plan Family Medical Leave Paid Parental Leave (6 weeks) Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time. Adoption Assistance Reimbursement Program Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life's challenges and more. 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match Pet Insurance We are not accepting unsolicited resumes from agencies and/or search firms for this job posting. Mercer Advisors provides equal employment opportunity to all applicants and employees without regard to age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, gender identity and expression, physical or mental disability, genetic predisposition or carrier status, or any other characteristic protected by law in accordance with all applicable federal, state, and local laws. Mercer Advisors provides equal employment opportunity in all aspects of employment and employee relations, including recruitment, hiring, training and development, promotion, transfer, demotion, termination, layoff, compensation, benefits, and all other terms, conditions, and privileges of employment in accordance with applicable federal, state, and local laws. If you need an accommodation seeking employment with Mercer Advisors, please email *****************************. Accommodations are made on a case-by-case basis. This email is for accommodation requests only. We are unable to respond to general inquiries sent to this email address. Applicants have rights under federal employment laws: Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act (EPPA) Equal Employment Opportunity (EEO) U.S. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Mercer Advisors participate in E-Verify to confirm work authorization. E-Verify Right to Work If you are a resident of California, learn more about Mercer's California Consumer Privacy Policy here. CCPA Notice at Collection

S90 Technology, LLC (S90) is a diverse, energetic and team oriented TechOps and DevOps company for businesses primarily in the Orange County area but include customers and partners across the entire country. We invest in our team's education and growth. We are a team of experts and continue to draw on that expertise to ensure our highest standards are always implemented. We are looking for a highly motivated individual who will contribute to the overall success of S90 Technology and will continue to be a valuable asset to our team. The right candidate will be positive, personable yet professional with our clients, and have a sense of urgency to resolve problems in a timely manner - an enthusiasm for technology and associated trends is a must. Job Description: Responsibilities Include: Reviewing tickets, updating notes, troubleshooting problems over the phone and through remote screen sharing tools Communicating over the phone with end-users requiring assistance Gather as much troubleshooting information as possible to determine the problem Have some experience with troubleshooting the following technologies: · Office 365 · Microsoft Azure · RemoteApp Environments · Fortinet Routers, Switches and Wireless Aps · Veeam Backup Software · Windows 10 · MacOS · Windows Server 2012 - 2019 · Active Directory · Hardware Drivers · TCP and UDP Networking Communicate clearly and effectively with end-users working in different industries and using a variety of technology and applications. This position is primarily over the phone utilizing remote access technologies to support end-users through the computer. Help triage incoming incidents to make sure the highest priority issues are being taken care of first. Help Escalate tickets if necessary to a Level 2 Technician on the team. Skills and Requirements: · 2+ years of phone/help desk support experience · Bachelor's Degree · Desire to help people be productive · Ability to deliver an outstanding customer experience · Strong work ethic with a “get the job done right” attitude · Desire to learn new technologies · Exceptional problem-solving abilities We hire only the very best. If you are amazing at what you do, we look forward to meeting you. We know how to recognize top talent when we see it. Bonuses are available and based on company performance. We provide full Medical, Dental, Vision health benefits and a retirement matching plan. Our goal is for all our employees to have a long and enjoyable career at S90.

Help Desk Analyst in Albany, NY Division of Eligibility & Marketplace Integration (DEMI) Bureau of Program Compliance and Audit 50% Onsite 50% Remote The Bureau of Program Compliance and Audit is seeking a highly motivated individual to ensure consumer eligibility and enrollment practices for New York State's health insurance programs are performed in accordance with applicable State and federal laws, regulations, and policies. The incumbent will participate in self-directed trainings as well as on the job training. As directed, they will assist with a variety of program integrity activities such as: Monitoring external audits and reviews, including ones conducted by the Office of State Comptroller (OSC), the Office of the Inspector General (OIG) and the federally mandated Payment Error Rate Measurement (PERM) audit. This typically involves assessing the soundness of the audit methodology, conducting independent examinations of consumer eligibility determinations and payments to ensure findings are truthful and accurate, liaising with appropriate State and federal contacts, and drafting responses to reports, follow-up questions, and requests for additional documentation. Building review protocols, establishing written procedures, designing standardized review worksheets, and developing training components specific to each new internal review project assigned to the bureau. Reviewing completed worksheets by initial and peer reviewers, performing quality control reviews, making preliminary finding determinations, drafting finding reports and preparing executive summaries. Providing technical program integrity assistance to local social service districts and other stakeholders. This includes assisting with root cause analyses, as well as collaborating with program, policy and/or systems staff to correct deficiencies identified during reviews. Providing temporary support to the other bureaus within the group, if needed. Basic Qualifications: 8 years of professional experience Desired Characteristics: Desired candidates will have professional experience in public health insurance programs, including Medicaid, Medicare and/or Child Health Plus. Preferred candidates will also have excellent verbal and written communication skills; strong analytical skills and attention to detail; strong organizational skills; proficiency in Microsoft Office (Word, Excel, Access); the ability to work well independently and as part of a team, and to manage multiple priorities in order to meet deadlines; and experience using electronic data systems, such as Medicaid Management Information Systems and health insurance eligibility systems. Technology Requirements for Employment: To ensure a smooth and productive remote work experience, all candidates must meet the following technology requirements: Personal Equipment: Candidates are required to use their own computer and electronic equipment. The company does not provide technology equipment upon employment. Internet Connectivity: A reliable, high-speed internet connection is essential. Candidates must have access to their own wireless internet (WiFi) to support consistent and secure connectivity. System Functionality: The computer must be fully functional and capable of supporting all necessary work-related applications and communication tools. Benefits That Support You: At SSO, we invest in our people-supporting your health, financial security, and growth. Benefits include: Health, vision, and dental insurance 401(k) with discretionary employer match Paid time off and holidays Flexible spending accounts Other Perks We believe that when you thrive, so does our culture

THECB - Program Specialist I, Apply Texas Help Desk Agent (00055061) Organization: TEXAS HIGHER EDUCATION COORDINATING BOARD Primary Location: Texas-Austin Work Locations: TX Hghr Edu Coordinating Board 1801 Congress Ave Austin 78701 Job: Office and Administrative Support Employee Status: Regular Schedule: Full-time Standard Hours Per Week: 40. 00 Travel: Yes, 5 % of the Time State Job Code: 781U Salary Admin Plan: N/A Grade: 00 Salary (Pay Basis): 4,750. 00 - 4,750. 00 (Monthly) Number of Openings: 4 Overtime Status: Non-exempt Job Posting: Jan 7, 2026, 2:00:13 PM Closing Date: Jan 23, 2026, 5:59:00 AM Description The agency is located at the George Herbert Walker Bush State Building located in the Capitol Complex at 1801 N. Congress Ave. Austin, TX 78701. Introduction:The ApplyTexas Help Desk Agent (Program Specialist I) is responsible for providing high-quality, timely customer support to users of the ApplyTexas system, including students, families, counselors, higher education institutions, and community partners. This position will exercise excellent verbal and written communication skills and an understanding of both technical and policy-related issues to ensure customer needs are met. General Description:The ApplyTexas Help Desk Agent provides high-quality, timely customer support to users of the ApplyTexas system, including students, families, counselors, higher education institutions, and community partners. The position responds to inquiries through the ApplyTexas Help Desk platform, maintains accurate documentation, and ensures all responses to user inquiries reflect agency standards for accuracy, clarity, and user-centered service. Agents maintain working knowledge of all three ApplyTexas portals (applicant, admin, and counselor), as well as key higher education admissions, enrollment, and financial aid policies and processes. This role also cross-trains with the ADVi virtual advising team and pivots during peak periods to support escalated student questions routed from the ADVi chatbot, ensuring unified advising and support across the agency's College and Career Advising division. This position reports to the ApplyTexas Help Desk Manager in the Division for College and Career Advising. This position is fully remote. Employees may work from any location within the state of Texas, with occasional travel for team meetings or training as required. Reliable internet access and a dedicated workspace are required. General Duties and Responsibilities:General duties and responsibilities encompass three main categories of focus: (1) help desk consultation & operational support; (2) troubleshooting & application support; and (3) stakeholder engagement & cross-team collaboration. Help Desk Consultation & Operational Support· Provide high-quality, empathy-first written communication to ApplyTexas users that meets division performance expectations for high quality customer service. · Manage and prioritize assigned support cases to ensure timely ticket resolution, accurate documentation, and appropriate escalation. · Delivers support to users through multiple mediums including email, text message, and videoconferencing depending on context and customer needs. · Maintains accurate and thorough documentation of actions taken on assigned cases using appropriate agency tools including but not limited to Salesforce Service Cloud, Azure DevOps, Microsoft Office tools, and Smartsheet. · Contribute to the development and maintenance of the ApplyTexas customer service knowledge base, including drafting, updating, and copyediting articles. · Participate in required trainings, quality reviews, and professional development to ensure updated knowledge of ApplyTexas policies and processes. · Apply FERPA standards at all times when handling sensitive information. · Organize and maintain records used for reporting, evaluation, and continuous improvement. Troubleshooting & Application Support· Research user issues thoroughly, applying established protocols to replicate problems, identify root causes, and document findings. · Escalate unresolved or complex technical issues to the Help Desk Manager and product/DevOps teams with clear, complete documentation. · Maintain up-to-date knowledge of ApplyTexas system functionality and common user workflows across the applicant, admin, and counselor portals. · Maintain foundational knowledge of college access, admissions, financial aid, and enrollment processes to ensure accurate and complete responses to users. Stakeholder Engagement & Cross-Team Collaboration· Collaborate with agency staff, higher education partners, and external stakeholders on assigned tasks and special projects. · Crosstrain with the ADVi virtual advising team and pivot to support ADVi escalations during peak periods. · Adapt communication styles to meet the needs of diverse audiences, ensuring clarity and user-centered support. · Contribute to program evaluation by identifying recurring issues, trends, or opportunities for improvements in user experience or system functionality. · Support the broader goals of the College and Career Advising Division by participating in knowledge-sharing, team meetings, and cross-functional coordination. Performs other related duties as assigned to support the goals of the College and Career Advising Division and agency priorities. Knowledge, Skills, and Abilities:· Knowledge and understanding of state and federal laws, rules, regulations, policies, and procedures affecting higher education admissions and enrollment in Texas. · Knowledge of Texas education systems, college admissions, and financial aid processes. · Skilled in working with computers and standard office technology, including Microsoft Office Suite (Word, PowerPoint, and Excel). · Skilled in oral and written communication. · Skill in using technology and industry best practices to meet customer service goals. · Skill in troubleshooting, documenting steps, and identifying user needs. · Skill in using computers, databases, and general office software, including Microsoft Word, Outlook, PowerPoint, and Excel. · Skill in managing customer service tickets through Salesforce and/or similar systems. · Skill in reviewing materials for accuracy and efficiently identifying, researching, and correcting errors. · Ability to effectively communicate in both oral and written form to a diverse range of customers and other stakeholder groups. · Ability to communicate complex or technical information in a clear, organized, concise, and user-friendly way. · Ability to interpret guidelines, policies, procedures, rules, and statutes, exercising sound judgment and discretion when applying relevant policies and procedures. · Ability to maintain confidentiality and apply FERPA standards. · Ability to self-manage assigned responsibilities and tasks, effectively manage time, multitask, organize, and prioritize while working independently in a fast-paced, constantly changing environment. · Ability to demonstrate knowledge of Standard American English and proofing and editing practices. · Ability to build positive working relationships with team members and stakeholders. This position is fully remote. Employees may work from any location within the state of Texas, with occasional travel for team meetings or training as required. Reliable internet access and a dedicated workspace are required. Military Crosswalk: Military Crosswalk for Occupational Category - Program Management Qualifications Required Minimum Education and Experience:One of the following pathways:A bachelor's degree from an accredited college or university, with at least five (5) years of full-time experience in a technical support/help desk role, college admissions coordination, or a closely related position; ORHigh school diploma or equivalent and an associate degree or professional certification from an accredited IT program, with at least ten (10) years of full-time experience in technical support/help desk services, college admissions coordination, or a similar role. Experience working in a virtual or remote service environment. Experience supporting users in higher education admissions, college access advising, and/or financial aid administration environments. Preferred:At least two (2) years of full-time experience using a customer service management system or ticketing platform. At least three (3) years of full-time experience providing customer support via phone, email, or chat to diverse user populations. Minimum of seven (7) years of experience in technical customer service or account management position. Experience resolving technical issues or supporting users in an online application environment. Experience with accessibility protocols and/or communicating with stakeholders who have diverse needs. Physical Requirements and/or Working Conditions:Work is performed in a standard office environment and requires: A strong, reliable internet connection and dedicated remote workspace free from distractions. Frequent use of personal computer, copiers, printers, and telephones. Regular, reliable, and punctual attendance at work. Frequent sitting. Frequently working under deadlines, as a team member, and in direct contact with others. Work involves extensive computer use and repetitive hand/write/finger motions while using the computer. Workforce:Must be able to:Demonstrate knowledge of customer service deliverables. Show flexibility and adaptability toward changes in assignments and work schedules, working occasional evening and/or weekend hours during peak periods or when otherwise need. Adhere to the organization's internal management policies and procedures. Contribute to the agency's performance measures and mission. Application Requirements:The Texas Higher Education Coordinating Board is an Equal Opportunity Employer. A State of Texas application is required to apply. For more information on how to apply for this position, go to the Coordinating Board's employment opportunities website at Careers - Texas Higher Education Coordinating BoardThe Texas Higher Education Coordinating Board participates in E-Verify for each new employees' Form I-9 to confirm work authorization. For questions, please call the HR Department at ************. For vocal and/or hearing assistance call 7-1-1. Notes to Applicant:If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview. This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position. Your job application must be completely filled out. Your application must contain dates of employment, job titles, name of employer and a description of duties performed in a way that demonstrates you meet the minimum qualifications for the position for which you are applying. Resumes do not take the place of the requirement to include this information on the application. If this information is not submitted, your application may be rejected because it is incomplete. This position is fully remote. Employees may work from any location within the state of Texas, with occasional travel for team meetings or training as required. Reliable internet access and a dedicated workspace are required. Veterans Information: THECB is committed to hiring Veterans. To receive Veteran's Preference, a copy of the FORM DD214 -member #4, must be attached when submitting your application. AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: THECB does not discriminate on the basis, of race, color, religion, sex, national origin, age, or disability in employment or the provision of services. Job offer and continuation of employment with THECB is contingent upon:Proof of education and experience listed on the application. Eligibility/authorization to work in the U. S. Satisfactory results from a pre-employment criminal history background check. Compliance with the Selective Service Law for males ages 18-25. Please be advised that under Texas law, names and other information concerning applicants or nominees may be subject to disclosure upon request. THECB does not allow dual employment with other state of Texas agencies or institutions. Skills assessment may be conducted at time of interview No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted.

About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Judi , the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit **************** Location: Remote (East Coast - 7am ET - 4pm ET) Position Summary: The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and off boarding IT activities associated with employee profiles. Position Responsibilities: Research end user issues independently, when needed, and document/develop a solution per company standards Develop additional MDM automation to facilitate user onboarding Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software. Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business. Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc. Create Exchange rules to address spam/phishing emails as needed. Collaborate with the IT Engineering team to drive systemic improvements to email filtering system. Promptly respond to user requests via ticketing system/phone calls/IM Assist users with access/system issues Write and update documentation for user reference Help build and establish procedures for newly established team Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows). Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. Work hours: 7am ET - 4pm ET Minimum Qualifications: 2+ Years experience in a Help Desk role (preferably in a medium or larger company) A customer-oriented approach to problem resolution Experience supporting Mac hardware/OSX in a Help Desk environment Experience supporting remote users in a distributed environment Experience with Jira Service desk or a similar ticketing system Experience with Office 365 suite Salary Range$24-$28 USD All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at *********************************************

We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love . Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas. Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be. Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie Awards, listed on CRN's 2023 Solution Provider 500, and recognized in Gartner's 2024 Magic Quadrant™. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry. Join us and be part of our journey toward even greater accomplishments. POSITION SUMMARY As a Service Desk Technician, you will be responsible for working closely with our clients, providing advanced Level II IT knowledge, tools, and problem-solving skills to determine, diagnose and solve all IT-related issues. The schedule for this position is Monday - Friday 7am-4pm MDT. The salary for this position is $65,000+ (negotiable based on experience). RESPONSIBILITIES Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality Install and configure appropriate software and functions according to specifications Diagnose and maintain local networks in ways that optimize performance Ensure security and privacy of networks and computer systems Provide orientation and guidance to users on how to operate software and computer equipment Organize and schedule diagnostic testing around client availability to inhibit impact Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.) Maintain records of support interactions and time spent in ConnectWise (communication, diagnostics tests / results) Identify and document computer or network equipment warranty issues and communicate them internally. Act as a liaison between Vendors and clients for open vendor support requests DESIRED SKILLSET/EXPERIENCE Technical Support Experience: 3-5 Years (Preferred) Experience working with Azure (A plus) Experience working with Office 365 (Preferred) Experience working with SonicWall devices (Preferred) Experience working with HP Devices (Preferred) Ability to communicate effectively Ability to Prioritize multiple tasks effectively Ability to work in a fast-paced environment Ability to work independently and in a team environment Proven Experience as a Technical Support Analyst or relevant position CompTIA A+ and Network+ will be required within 1 year of hire. Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable. Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can't wait to see what unique perspectives you'll bring to our team!

Description About the RoleThe Deal Desk Specialist partners with Sales, Finance, Operations and Legal teams to facilitate the Order to Cash process. You will ensure that the deal cycle is in compliance with internal policies, legal guidelines and revenue recognition standards from start to finish. You are able to maintain these company and industry guidelines while also assisting the sales team with complex deal structures to help close deals. Location - Remote in TX or FL - Mon - Friday 8 AM - 5 PM PST What You'll be Doing Review/Approve non-standard deal requests in DealHub related to special terms, payment terms, discounts, etc. Work closely with the Legal team to address EULA modifications to be included on deals Cross-train with Billing team to assist with order processing wich consists of order form review, subscription set up and provisioning Maintain EOM outstanding deal reports and follow up with AEs and their managers as needed Work with Sales Operations to make changes in DealHub that may be related to new policies, product offerings, pricing strategies or increased efficiency Performs other duties and responsibilities as assigned About You 1-2 years Deal Desk experience, supporting a sales org Experience with a CPQ tool (DealHub preferred) and Salesforce Attention to detail Excellent written and verbal communication skills Able to prioritize and balance multiple tasks; strong organizational and time management skills are required Approachable Solution oriented About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.We help you prepare for your financial future with our 401(k) plan.We prioritize your work-life balance with our unlimited PTO.We reward your work with opportunity for growth and advancement. Additional InformationThis position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

Who we are: Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call “The Makpar Way,” we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people. Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services. When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers. The Position: Makpar has an exciting opportunity for a Tier 1 Service Desk Specialist to join our growing team. The Tier I Service Desk Specialist must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training. The Tier I Service Desk Specialist will also provide administrative and technical support for the Enterprise Service Desk. Work is performed under the supervision of the Help Desk Supervisor. This is a full-time, hourly position.Role Specific Duties: Provide telephone and email-based support for all users via an IVR system and using the ServiceNow ITSM. Assist users with administrative configuration issues such as workstation troubleshooting, account configuration, basic hardware and application troubleshooting, email system usage, and other non-hands-on activities. Reset account passwords, security tokens, PINs, and other administrative account management support activities as needed. Manage incidents, Problems, and Service Requests. Use ServiceNow for creating and handling tickets for Incidents and Requests. Escalate tickets based on expertise and appropriate group membership- answer customer telephone calls Ensure that all Incidents are promptly and accurately documented in ITSM. Track Incident from the first report to remediation Use remote control tools to assist and resolve customer Incidents as initial resolution, providing warm handoff escalation of Incidents that cannot be immediately resolved Update and ensure that all tickets are updated in a manner that meets the applicable SLAs. Monitor status of all open tickets and escalate as required and coordinate resolution with other internal and external teams, as appropriate Qualifications: 6months - 1 year of experience using ServiceNow ticketing system (preferred) Proficiency using MS Office suite - namely Office365, MS Word, and MS Excel MS Windows 10 systems e.g Dell and Microsoft laptop and tablet hardware knowledge iPhone configuration and troubleshooting Superb oral, written, and communication skills essential Associate degree (preferred) in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, or a related field A+ certification highly preferred, plus a ITILv3 and/or ITILv4 certificate Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant. Benefits: At Makpar Corporation we understand that we all need to balance work and life - that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals. Start your career today and be a part of something meaningful! Makpar is an Equal Opportunity Employer.

About Our Client Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga has been engaged to identify a Contract Accounting Service Desk Specialist to join their team. What You Will Do Assess, resolve, or refer accounting and billing inquiries from billers, attorneys, and clients promptly and accurately. Maintain clear and professional communication with all stakeholders, ensuring updates are provided in a timely manner and contain accurate information about accounts, billing, and financial inquiries, including proactive updates and being available to answer questions promptly. Accurately document all actions, questions, and resolutions in ServiceNow ticket system and email correspondence. Identify and resolve issues utilizing available information and other resources. Refer out of scope issues to correct resolver group. Research the next steps when necessary to ensure the requestor is provided excellent service and supported throughout the ticket handling process. Ensure all accounting practices comply with the firm's policies and relevant legal regulations. Employ methods that ensure tasks are performed accurately and efficiently with minimal errors. Meets or exceeds standard SLA requirements. Participate in training activities to achieve proficiency, enabling Specialist I to support operations in an efficient and effective manner. Pursue and maintain knowledge of accounting software and tools to improve mastery of subject, as well as execution and timeliness of assigned tasks. Ensure expertise is maintained and knowledge is increased by leveraging all opportunities to correct personal knowledge gaps through learning and documentation. Maintain a high level of professionalism in all interactions, treating clients with respect and courtesy while handling sensitive financial information with the utmost confidentiality. Establish and maintain trust through transparency, reliability, and consistent delivery of high-quality service. Be clear when discussing processes, ensure deadlines are met, and recognize opportunities to enhance the user s experience with the Accounting Service Desk. Who You Are 1 year of client billing experience. MUST have Aderant and ChromeRiver experience Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Competence in Microsoft Office Suite including Excel proficiency with filters and pivot tables and Word proficiency with use of headers, footers, and numbering. Ability to manage sensitive information with discretion. Strong organizational skills and attention to detail. Able to work 12pm 8:30pm EST. Join This Team? Headquartered in both Chicago, IL and London, England. Multi-Billion Dollar Business, Employing over 3600 Lawyers Culture includes individuals of high standards, providing support and collaboration throughout the business Work with a reputable global firm known for its excellence in professional services. Temporary position with potential for growth and advancement within the firm. 100% remote position ________________________________________ About Naviga Recruiting & Executive Search Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Skills Overview (list or overview) Deskside Support Tech. Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD. Years of Experience (minimum years) 4 Educational Requirements (minimum requirements) HS Diploma Pricing Level ( Master, Journeyman, Novice) Master Work shift? Day Weekend coverage? No On call? No Travel required? Will candidate work from home, customer site ? Various Additional Information For more information, Please contact Shubham ************

Description Company Overview:Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.We're looking for highly skilled IT Service Desk Agents to join our team. The IT Service Desk Agent (I) serves as the first point of contact for the company teammates seeking technical assistance or general IT information. Provide tier 1 support for inbound calls, triage issues raised via voice (call) and ITSM tickets. Additionally they will create and manage tickets, providing first-level IT troubleshooting, and routing teammates to the appropriate department when necessary. Tier 1 agents deliver excellent customer service while ensuring timely issue resolution or proper escalation.Position Title: IT Service Desk Agent (I) Location: Remote - ColombiaWhat you will be doing: Customer Support Answer inbound calls and respond to email or chat inquiries for IT support or general information. Route teammates to the appropriate department or resource if their request falls outside of IT's scope. Issue Triage Analyze and prioritize issues from inbound calls and tickets to determine urgency and impact. Collect and document key details to ensure accurate ticket categorization and resolution. Apply knowledge base resources and scripts to address or escalate issues efficiently. Identify recurring issues or trends and flag them for further analysis. General Inquiries Provide information on common topics, such as IT processes or basic troubleshooting steps. Direct teammates to self-service resources, such as knowledge base articles or internal tools. Troubleshooting Perform first-line troubleshooting for hardware, software, account/password issues, and outages. Walk users through basic resolution steps and escalate complex issues to Tier 2 as needed. Ticket Management Create, update, and close tickets in the ticketing system, ensuring all information is accurately logged. Categorize and prioritize tickets based on urgency, complexity, and impact. Ensure escalations include thorough documentation of all troubleshooting steps performed. Knowledge Base Utilization Apply knowledge base resources to resolve common issues efficiently. Suggest updates or new articles to improve the knowledge base. Communication Provide clear, concise instructions to users at all technical skill levels. Keep teammates informed of ticket status and follow up as needed to ensure satisfaction. Service Level Agreement (SLA) Adherence Ensure all tickets and inquiries are handled within defined SLA timelines. Track and prioritize tasks based on urgency and impact. Requirements & QualificationsTo excel in this role, you should possess: Technical Skills: Basic understanding of Windows operating systems, Microsoft Office applications, and network troubleshooting. Familiarity with ticketing systems (e.g., Ivanti) and remote desktop tools (e.g., Bomgar). Soft Skills: Strong communication and active listening skills. Customer-focused mindset with a commitment to providing excellent service. Ability to multitask, prioritize, and stay organized in a fast-paced environment. Experience: 1+ years in a technical support or customer service role preferred. Education: High school diploma or equivalent required; technical certifications (e.g., CompTIA A+) are a plus. Key Performance Metrics: Average Time to Answer Calls. First Call Resolution Rate. Number of Tickets Resolved within SLA. Customer Satisfaction Scores (CSAT). Call Routing Accuracy. Average Call Length. Triage Accuracy and Efficiency (from both tickets and inbound calls). Why you will love Lean Tech: Join a powerful tech workforce and help us change the world through technology Professional development opportunities with international customers Collaborative work environment Career path and mentorship programs that will lead to new levels. Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need it most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in delivering foreign aid, our solutions are improving the lives of millions of people. We're looking for a help desk associate who shares our commitment to leveraging technology to make a real impact in the world - a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep. Job Summary The LTSS MD Help Desk Tier 1 Specialist will serve as a primary point of contact for the LTSS Maryland customers, answering phone calls, emails and all first level review of issues reported. Work in a deadline-driven environment collaboratively with the rest of the Production Support and product development teams through every step of the defect life-cycle. Principal Responsibilities Provide customer support and technical issue resolution via email, phone, and Defect tracking system. Build rapport and elicit problem details from customers. Provide timely, efficient, and pleasant follow up to customer questions or issues, as applicable. Communicate customer priorities regarding defects to Tier 2 HD. Work with Tier 2 HD, Tier 3 HD and Business Analysts to understand new features being released. Work with Production Support team lead to convey release information to customers. Work with Tier 2, and 3 HD and Core Team to determine release schedule with customers. Document all incidents in incident tracking system Manage incidents to closure or escalation to Tier 2. Interact effectively with customers and internal development team Escalate issues as needed Assist in generating training materials and customer facing documentation. Required Skills College degree and 0-2 years of related work experience, or Associate degree and 2-3 years of related work experience, or High School diploma/equivalent and 4-5 years related work Demonstrated ability to analyze and understand complex software applications with minimal direction from more senior personnel. Strong interpersonal skills. Must be able to work within tight deadlines and be adept at balancing shifting priorities and time management. Must be a strong team player with excellent written and verbal communication skills in English. Ability to accept personal accountability and ownership for areas of responsibility. Strong analytical skills with excellent customer service skills. Strong client focus and collaborative work style Ability to understand and explain technical information Ability to create customer facing documentation Location: Remote Status: Full time salaried with company benefits NOTICE: EO/AA/VEVRAA/Disabled Employer - Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at **************. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems' Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems' normal business hours.

United Community is looking for a Mortgage Processing Service Desk Specialist. This role is a key operational partner supporting Mortgage Loan Originators (MLOs) and Processors. This role manages high‑volume service requests-reviewing dashboards, reports, and shared email inboxes to ensure timely ordering, receipt, and review of essential loan services. The Specialist communicates status updates to Processors and MLOs, performs data entry, uploads documentation to the eFolder, and may complete ad‑hoc loan review assignments that support Compliance. This position is ideal for someone who thrives in a fast‑paced, detail‑heavy environment and enjoys supporting a high‑volume mortgage workflow. What You'll Do Work proficiently across loan systems to support the MLO and Processor teams. Monitor email, reports, and dashboards to identify and order required services promptly. Order services such as appraisals (final inspections, CDAs, condo approvals, second appraisals), income and employment verifications, manufactured home services, income/asset information, and more. Manage FHA case number transfers/cancellations and assign VA appraisals for underwriter review. Print and mail refund checks and customer letters. Process invoices for payment, upload invoices to the eFolder, and update loan‑level fees. Perform file copies and maintain documentation accuracy, including signatures, dates, and data integrity. Maintain pipeline visibility-track status of all services ordered, follow up as needed, and respond to status inquiries. Keep current on program guidelines, operational procedures, and regulatory requirements. Identify potential processing issues and support solutions. Assist with implementation of new or updated guidelines, systems, or process changes. Requirements For Success At least one year of experience in banking customer service, real estate, insurance, or real estate lending Mortgage agency lending (FNMA & FHLMC) experience a plus. High‑accuracy data entry and the ability to manage a large volume of transactions. Ability to work independently, stay organized, and multi‑task in a deadline‑sensitive environment. Demonstrated analytical, accuracy, and problem-solving skills. Strong phone skills with the ability to coordinate smoothly with MLOs, processors, and third‑party providers. Strong verbal and written interpersonal communication skills. Conditions of Employment Must be able to pass a background & credit check This is a full-time, non-remote position FLSA Status: Non-exempt Ready to take your career to the next level? Apply now and become a vital part of our team! We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Pay Range USD $34,102.00 - USD $49,382.00 /Yr.

*** 100% on-site in Bellefonte, PA to start. LOCAL to Centre County PA Candidates Only - No Relocation Allowed. Candidate is responsible for travel cost to report on-site. All remote work muse be completed in the United States. *** **Candidate must work EST Business Hours. ** Our direct client has an opening for a Technical Support Specialist position # 764156. This position is for 6+ months, with option of extension, and will be worked 100% on-site in Bellefonte, PA. - Local to Centre County PA Candidates only. (must work EST business hours). If you are interested, please submit the following: YOUR CURRENT RESUME YOUR HOURLY RATE Below is the job description - Resumes due ASAP - Description: The client is seeking a System Administrator 2 to provide tier 1 and 2 helpdesk support. Onsite work will be located at the agency's Centre County Regional Office: 595 E. Rolling Ridge Dr. Bellefonte Pa. 16823 The successful applicant must be capable of meeting or exceeding challenging deadlines while performing daily duties that will include: ·Provide Tier 1 and Tier 2 helpdesk support. Support will include hands-on, telephone, and remote support for local and field staff. ·Configure and install personal computers, laptops, and tablets. ·Install approved peripheral hardware to include both networked and local printers, multi-function devices and agency specific hardware. ·Monitors and respond to user created ticket via the agency helpdesk system. ·Provide basic hardware and software training to users related to desktop use and accessing network resources. ·Work towards departmental and project deadlines. ·Document and present recommendations for issue/risk remediation to team leads and managers. ·Other duties as assigned. Requirements: Microsoft Windows 11 - 2+ years Microsoft Windows Server 2019 / 2022 - 1+ year Microsoft Active Directory - 1+ year Microsoft Office 365 - 1+ year Microsoft Endpoint Configuration Manager - 1+ year (desired) By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.

What Product Systems Analysis contributes to Cardinal Health NPHS Commercial and Pharmacy Technologies manages the NPHS Business segment's portfolio of commercial and pharmacy focused technologies to maximize the business value of the technologies and enhance the user experience. This role serves as a liaison between the business and IT to align support strategies and capabilities, also providing technical specifications to IT related to issues. This job family identifies and analyzes product needs, defines requirements, objectives, and participates in the solutions making process. This job family optimize business processes by leveraging the functionality of the technology and product solution. Responsibilities Provides Tier 2 virtual support to the organization's end users Support software, hardware, warehouse technology, server, network, and enterprise systems issues. Respond to escalated issues from the IT Service Center family, Resolves user requests through discussions with users and coordination with internal and external resources Provide education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. Maintains support related documentation for certain end user platforms, monitoring environments, responding to alerts, and addresses service outages. Qualifications 2-4 years of experience, preferred Bachelor's degree in related field, or equivalent work experience, preferred What is expected of you and others at this level Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks Works on projects of moderate scope and complexity Identifies possible solutions to a variety of technical problems and takes action to resolve Applies judgment within defined parameters Receives general guidance and may receive more detailed instruction on new projects Work reviewed for sound reasoning and accuracy Anticipated salary range: $68,500 - $88,200 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with my FlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 3/14/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here