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The differences between service desk analysts and help desk coordinators can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk analyst has an average salary of $45,397, which is higher than the $40,262 average annual salary of a help desk coordinator.
The top three skills for a service desk analyst include service desk, customer service and troubleshoot. The most important skills for a help desk coordinator are technical support, phone calls, and troubleshoot.
| Service Desk Analyst | Help Desk Coordinator | |
| Yearly salary | $45,397 | $40,262 |
| Hourly rate | $21.83 | $19.36 |
| Growth rate | - | 10% |
| Number of jobs | 55,828 | 89,791 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 49% |
| Average age | 37 | 42 |
| Years of experience | - | 2 |
Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.
Help desk coordinators are in charge of supervising help desk staff members who are responsible for helping customers privately either by phone, email, or in person. Generally, they are tasked to hire, schedule, and provide feedback and evaluations to employees. Also, they regularly examine the hardware and software to make sure that they are in good condition. Other tasks include initiating customer contact, resolving complaints, and responding to technical problems when they occur. Help desk coordinators are expected to be able to multi-task, work well under pressure, and advanced technical knowledge.
Service desk analysts and help desk coordinators have different pay scales, as shown below.
| Service Desk Analyst | Help Desk Coordinator | |
| Average salary | $45,397 | $40,262 |
| Salary range | Between $30,000 And $67,000 | Between $28,000 And $57,000 |
| Highest paying City | New York, NY | Philadelphia, PA |
| Highest paying state | New York | New Jersey |
| Best paying company | The Citadel | Ecs Federal |
| Best paying industry | Technology | - |
There are a few differences between a service desk analyst and a help desk coordinator in terms of educational background:
| Service Desk Analyst | Help Desk Coordinator | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 49% |
| Most common major | Information Technology | Business |
| Most common college | - | Stanford University |
Here are the differences between service desk analysts' and help desk coordinators' demographics:
| Service Desk Analyst | Help Desk Coordinator | |
| Average age | 37 | 42 |
| Gender ratio | Male, 74.4% Female, 25.6% | Male, 51.4% Female, 48.6% |
| Race ratio | Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7% | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 13% | 11% |