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The differences between service desk analysts and information systems technicians can be seen in a few details. Each job has different responsibilities and duties. Additionally, an information systems technician has an average salary of $46,346, which is higher than the $45,397 average annual salary of a service desk analyst.
The top three skills for a service desk analyst include service desk, customer service and troubleshoot. The most important skills for an information systems technician are customer service, troubleshoot, and technical support.
| Service Desk Analyst | Information Systems Technician | |
| Yearly salary | $45,397 | $46,346 |
| Hourly rate | $21.83 | $22.28 |
| Growth rate | - | 10% |
| Number of jobs | 55,828 | 173,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Average age | 37 | 44 |
| Years of experience | - | 6 |
Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.
An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies. Additional duties include creating network designs based on clients' specifications, configuring software and hardware applications, and creating reports on system issues and resolutions. An information systems technician must have excellent knowledge of information systems procedures, programming languages, detecting malfunctions, and making resolutions promptly.
Service desk analysts and information systems technicians have different pay scales, as shown below.
| Service Desk Analyst | Information Systems Technician | |
| Average salary | $45,397 | $46,346 |
| Salary range | Between $30,000 And $67,000 | Between $28,000 And $74,000 |
| Highest paying City | New York, NY | Rahway, NJ |
| Highest paying state | New York | New Jersey |
| Best paying company | The Citadel | Simpson Thacher & Bartlett |
| Best paying industry | Technology | Government |
There are a few differences between a service desk analyst and an information systems technician in terms of educational background:
| Service Desk Analyst | Information Systems Technician | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Most common major | Information Technology | Business |
| Most common college | - | Stanford University |
Here are the differences between service desk analysts' and information systems technicians' demographics:
| Service Desk Analyst | Information Systems Technician | |
| Average age | 37 | 44 |
| Gender ratio | Male, 74.4% Female, 25.6% | Male, 73.6% Female, 26.4% |
| Race ratio | Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7% | Black or African American, 6.2% Unknown, 4.7% Hispanic or Latino, 8.8% Asian, 12.0% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 13% | 11% |