Service desk analyst work from home jobs - 277 jobs

About the Role: As a Technical Support Specialist, you'll report to the Customer Care Director and tackle service/program-related questions, technical issues, and operational responsibilities. You'll join a dynamic team of business leaders, software engineers, and data scientists, all working together to make an impact. If you thrive in a fast-paced, collaborative environment, we'd love to have you on board! Key Responsibilities: Provide phone and email support to Ting customers, ensuring timely and professional assistance. Create, maintain and follow clear, concise, and accurate documentation for internal and external use. Troubleshoot and resolve issues down to the root cause. Act as a liaison between multiple operational departments to ensure smooth service delivery for customers and partners. Identify, report, and document technical issues. Effectively manage and prioritize tasks in a fast-paced environment while meeting deadlines. Support the Engineering team by testing software and hardware, contributing to product improvements. Perform other duties as required to support business objectives. Candidates Requirements: Associate's degree or valid, up-to-date certification in a related field. 2+ years of experience in technical support or customer support roles. Experience using ticket systems to track and resolve customer inquiries. Proven ability to deliver exceptional customer care via phone and email. Strong organizational skills with the ability to multi-task in a fast-paced environment. Self-motivated and disciplined to excel in a remote work setting. Availability to work a rotating schedule, including nights, weekends, and holidays. Why Join Us? By joining our team, you will have the opportunity to be a part of a groundbreaking technology that is creating a new category while helping to protect families, homes, and communities from the devastating impacts of electrical fires. We are a passionate team, dedicated to revolutionizing fire prevention to make the world a safer place. Our pace and growth trajectory offer exceptional opportunities for professional development, and we offer competitive compensation and comprehensive benefits. If you want to take ownership, shape strategy, and drive meaningful change, you'll love Whisker Labs. Whisker Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Insight Global is seeking a Helpdesk Analyst to join a prestigious international law firm client. This individual will be a member of the firm's IT support team and will provide technical phone support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile devices. The day-to-day responsibilities may include: - Field incoming help requests from end users via telephone and e-mail in a courteous manner. - Ensures all requests from users are logged and escalation procedures are followed. Maintains problem status/resolution information in ticketing database. - Ensure SLAs are met by reviewing the Help Desk inbox and tickets. Escalate issues and collaborate with the appropriate IT teams to find resolutions. - Update Help Desk knowledge base with accurate and up-to-date information. - Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment. Troubleshoot Android and Apple iOS software issues. - Maintains expert level knowledge of the platform's operating systems, standard applications, and computer hardware solutions. This is a 3-contract position and can sit fully remote in the US working Monday-Friday 2pm-10pm EST. Compensation $25-$40/hr Exact compensation may vary based on several factors, including skills, experience, and education. While on contract, benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - At least 1 year of helpdesk experience within a law firm - Strong understanding of PC hardware/peripheral devices, Active Directory, standard operating systems (Windows 7/10), and Microsoft Office applications - Proficiency with document management systems - iManage and NetDocuments - Experience supporting mobile technologies iOS and Android - Excellent customer service skills and communication skills - BA degree, preferably within technology - Am Law 100 experience

Job Description Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred. Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm. Note: 35 hour workweek. All training will be conducted on premises at 25 Market St. Trenton, NJ. 2-year college degree or equivalent technical study - preferred Training on the AOC procedures and system will be provided. Summary: The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired: Microsoft Windows 10 Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided. Experience using Microsoft Excel, Word and Visio Must have good clear communication skills Responsibilities: Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. Maintain a working knowledge of Help Desk and IT Operations procedures. Log all incoming problems and requests and actions taken to resolve them. Provide first response help desk support to all customers and users. Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests. Provide support for AOC business applications. Provide follow-up status to end-users in accordance with specified support policies and procedures. Ensure closed problems are adequately documented.

Tier I Helpdesk Analyst Clearance Requirement:

Apex Systems is looking to hire a fully ONSITE Bilingual Help Desk Analyst for one of our clients based out of Greensboro, NC. This assignment is anticipated to be a 12-month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment. This will also have a first shift Monday-Friday schedule. If you are interested, please apply and we will reach out to you right away! Key Responsibilities: * Respond to customer inquiries via phone, email, or chat in a timely and professional manner. * Diagnose and troubleshoot technical issues related to products or services both remotely and in-person. * Provide step-by-step guidance to customers to resolve their issues. * Escalate complex issues to higher-level support or specialized departments as needed. * Document customer interactions and solutions in the help desk system. * Follow up with customers to ensure their issues are fully resolved. * Maintain up-to-date knowledge of company products, services, and policies. * Collaborate with team members to improve customer service processes and outcomes. Qualifications: * High school diploma or equivalent; additional technical certifications are a plus. * 2+ years of proven experience in a customer service or technical support role. * Excellent communication and interpersonal skills. * Strong problem-solving abilities and attention to detail. * Ability to work in a fast-paced environment and handle multiple tasks simultaneously. * Proficiency in using help desk software and other relevant tools. * Flexibility to work various shifts, including evenings and weekends. * Bilingual in Spanish and English is required. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or ************. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. Employee Type: Contract Location: Greensboro, NC, US Job Type: Date Posted: October 29, 2025 Similar Jobs * IT Service Desk Analyst II * Help Desk Support * 100% Remote Bilingual eCommerce Consultant (Spanish) * 100% Remote Bilingual eCommerce Consultant (French) * Service Desk Manager

**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (************************************** - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSA and FSAs for eligible expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs. Actively serves as a direct contact or resource to patients and guests. This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately. Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. **Qualifications** Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician's office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician's office, appointment scheduler or service industry. Candidates must attach a full listing of education completed beyond High School Diploma/GED. Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc. Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred. Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center. Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail. Excels in both written and verbal communication. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel. Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load. Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon Operations. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities. Previous Mayo Clinic experience strongly preferred. **Exemption Status** Nonexempt **Compensation Detail** $22.83 - $32.71 / hour **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** Rotating schedules Monday-Friday 6:30 am -5:00 pm. 8-hour shifts. On-site in Rochester, MN. **Weekend Schedule** Minimal on-call rotation (on-call work will be performed remotely.) **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (***************************************** **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (**************************** . Mayo Clinic participates in E-Verify (******************************************************************************************** and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. **Recruiter** Brianna Hanna **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

THECB - Program Specialist I, Apply Texas Help Desk Agent (00055061) Organization: TEXAS HIGHER EDUCATION COORDINATING BOARD Primary Location: Texas-Austin Work Locations: TX Hghr Edu Coordinating Board 1801 Congress Ave Austin 78701 Job: Office and Administrative Support Employee Status: Regular Schedule: Full-time Standard Hours Per Week: 40. 00 Travel: Yes, 5 % of the Time State Job Code: 781U Salary Admin Plan: N/A Grade: 00 Salary (Pay Basis): 4,750. 00 - 4,750. 00 (Monthly) Number of Openings: 4 Overtime Status: Non-exempt Job Posting: Jan 7, 2026, 2:00:13 PM Closing Date: Jan 23, 2026, 5:59:00 AM Description The agency is located at the George Herbert Walker Bush State Building located in the Capitol Complex at 1801 N. Congress Ave. Austin, TX 78701. Introduction:The ApplyTexas Help Desk Agent (Program Specialist I) is responsible for providing high-quality, timely customer support to users of the ApplyTexas system, including students, families, counselors, higher education institutions, and community partners. This position will exercise excellent verbal and written communication skills and an understanding of both technical and policy-related issues to ensure customer needs are met. General Description:The ApplyTexas Help Desk Agent provides high-quality, timely customer support to users of the ApplyTexas system, including students, families, counselors, higher education institutions, and community partners. The position responds to inquiries through the ApplyTexas Help Desk platform, maintains accurate documentation, and ensures all responses to user inquiries reflect agency standards for accuracy, clarity, and user-centered service. Agents maintain working knowledge of all three ApplyTexas portals (applicant, admin, and counselor), as well as key higher education admissions, enrollment, and financial aid policies and processes. This role also cross-trains with the ADVi virtual advising team and pivots during peak periods to support escalated student questions routed from the ADVi chatbot, ensuring unified advising and support across the agency's College and Career Advising division. This position reports to the ApplyTexas Help Desk Manager in the Division for College and Career Advising. This position is fully remote. Employees may work from any location within the state of Texas, with occasional travel for team meetings or training as required. Reliable internet access and a dedicated workspace are required. General Duties and Responsibilities:General duties and responsibilities encompass three main categories of focus: (1) help desk consultation & operational support; (2) troubleshooting & application support; and (3) stakeholder engagement & cross-team collaboration. Help Desk Consultation & Operational Support· Provide high-quality, empathy-first written communication to ApplyTexas users that meets division performance expectations for high quality customer service. · Manage and prioritize assigned support cases to ensure timely ticket resolution, accurate documentation, and appropriate escalation. · Delivers support to users through multiple mediums including email, text message, and videoconferencing depending on context and customer needs. · Maintains accurate and thorough documentation of actions taken on assigned cases using appropriate agency tools including but not limited to Salesforce Service Cloud, Azure DevOps, Microsoft Office tools, and Smartsheet. · Contribute to the development and maintenance of the ApplyTexas customer service knowledge base, including drafting, updating, and copyediting articles. · Participate in required trainings, quality reviews, and professional development to ensure updated knowledge of ApplyTexas policies and processes. · Apply FERPA standards at all times when handling sensitive information. · Organize and maintain records used for reporting, evaluation, and continuous improvement. Troubleshooting & Application Support· Research user issues thoroughly, applying established protocols to replicate problems, identify root causes, and document findings. · Escalate unresolved or complex technical issues to the Help Desk Manager and product/DevOps teams with clear, complete documentation. · Maintain up-to-date knowledge of ApplyTexas system functionality and common user workflows across the applicant, admin, and counselor portals. · Maintain foundational knowledge of college access, admissions, financial aid, and enrollment processes to ensure accurate and complete responses to users. Stakeholder Engagement & Cross-Team Collaboration· Collaborate with agency staff, higher education partners, and external stakeholders on assigned tasks and special projects. · Crosstrain with the ADVi virtual advising team and pivot to support ADVi escalations during peak periods. · Adapt communication styles to meet the needs of diverse audiences, ensuring clarity and user-centered support. · Contribute to program evaluation by identifying recurring issues, trends, or opportunities for improvements in user experience or system functionality. · Support the broader goals of the College and Career Advising Division by participating in knowledge-sharing, team meetings, and cross-functional coordination. Performs other related duties as assigned to support the goals of the College and Career Advising Division and agency priorities. Knowledge, Skills, and Abilities:· Knowledge and understanding of state and federal laws, rules, regulations, policies, and procedures affecting higher education admissions and enrollment in Texas. · Knowledge of Texas education systems, college admissions, and financial aid processes. · Skilled in working with computers and standard office technology, including Microsoft Office Suite (Word, PowerPoint, and Excel). · Skilled in oral and written communication. · Skill in using technology and industry best practices to meet customer service goals. · Skill in troubleshooting, documenting steps, and identifying user needs. · Skill in using computers, databases, and general office software, including Microsoft Word, Outlook, PowerPoint, and Excel. · Skill in managing customer service tickets through Salesforce and/or similar systems. · Skill in reviewing materials for accuracy and efficiently identifying, researching, and correcting errors. · Ability to effectively communicate in both oral and written form to a diverse range of customers and other stakeholder groups. · Ability to communicate complex or technical information in a clear, organized, concise, and user-friendly way. · Ability to interpret guidelines, policies, procedures, rules, and statutes, exercising sound judgment and discretion when applying relevant policies and procedures. · Ability to maintain confidentiality and apply FERPA standards. · Ability to self-manage assigned responsibilities and tasks, effectively manage time, multitask, organize, and prioritize while working independently in a fast-paced, constantly changing environment. · Ability to demonstrate knowledge of Standard American English and proofing and editing practices. · Ability to build positive working relationships with team members and stakeholders. This position is fully remote. Employees may work from any location within the state of Texas, with occasional travel for team meetings or training as required. Reliable internet access and a dedicated workspace are required. Military Crosswalk: Military Crosswalk for Occupational Category - Program Management Qualifications Required Minimum Education and Experience:One of the following pathways:A bachelor's degree from an accredited college or university, with at least five (5) years of full-time experience in a technical support/help desk role, college admissions coordination, or a closely related position; ORHigh school diploma or equivalent and an associate degree or professional certification from an accredited IT program, with at least ten (10) years of full-time experience in technical support/help desk services, college admissions coordination, or a similar role. Experience working in a virtual or remote service environment. Experience supporting users in higher education admissions, college access advising, and/or financial aid administration environments. Preferred:At least two (2) years of full-time experience using a customer service management system or ticketing platform. At least three (3) years of full-time experience providing customer support via phone, email, or chat to diverse user populations. Minimum of seven (7) years of experience in technical customer service or account management position. Experience resolving technical issues or supporting users in an online application environment. Experience with accessibility protocols and/or communicating with stakeholders who have diverse needs. Physical Requirements and/or Working Conditions:Work is performed in a standard office environment and requires: A strong, reliable internet connection and dedicated remote workspace free from distractions. Frequent use of personal computer, copiers, printers, and telephones. Regular, reliable, and punctual attendance at work. Frequent sitting. Frequently working under deadlines, as a team member, and in direct contact with others. Work involves extensive computer use and repetitive hand/write/finger motions while using the computer. Workforce:Must be able to:Demonstrate knowledge of customer service deliverables. Show flexibility and adaptability toward changes in assignments and work schedules, working occasional evening and/or weekend hours during peak periods or when otherwise need. Adhere to the organization's internal management policies and procedures. Contribute to the agency's performance measures and mission. Application Requirements:The Texas Higher Education Coordinating Board is an Equal Opportunity Employer. A State of Texas application is required to apply. For more information on how to apply for this position, go to the Coordinating Board's employment opportunities website at Careers - Texas Higher Education Coordinating BoardThe Texas Higher Education Coordinating Board participates in E-Verify for each new employees' Form I-9 to confirm work authorization. For questions, please call the HR Department at ************. For vocal and/or hearing assistance call 7-1-1. Notes to Applicant:If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview. This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position. Your job application must be completely filled out. Your application must contain dates of employment, job titles, name of employer and a description of duties performed in a way that demonstrates you meet the minimum qualifications for the position for which you are applying. Resumes do not take the place of the requirement to include this information on the application. If this information is not submitted, your application may be rejected because it is incomplete. This position is fully remote. Employees may work from any location within the state of Texas, with occasional travel for team meetings or training as required. Reliable internet access and a dedicated workspace are required. Veterans Information: THECB is committed to hiring Veterans. To receive Veteran's Preference, a copy of the FORM DD214 -member #4, must be attached when submitting your application. AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: THECB does not discriminate on the basis, of race, color, religion, sex, national origin, age, or disability in employment or the provision of services. Job offer and continuation of employment with THECB is contingent upon:Proof of education and experience listed on the application. Eligibility/authorization to work in the U. S. Satisfactory results from a pre-employment criminal history background check. Compliance with the Selective Service Law for males ages 18-25. Please be advised that under Texas law, names and other information concerning applicants or nominees may be subject to disclosure upon request. THECB does not allow dual employment with other state of Texas agencies or institutions. Skills assessment may be conducted at time of interview No phone calls or emails, please. Due to the high volume of applications, we do not accept telephone calls and cannot reply to all email inquiries. Only candidates selected for interview will be contacted.

Why Work at Mercer Advisors? For 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives. How? By integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. Today we proudly serve over 31,300 families in more than 90 cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron's, we are an independent, national fiduciary legally obligated to always act in the best interest of our clients.* Mercer Advisors offers a distinct work environment that stands out in the financial industry. Our overall employee base and client-facing team are composed of 50% women, reflecting our commitment to diversity. We attract top talent from across the country, with no formal headquarters and flexible working arrangements, allowing us to assemble the best team possible. Join us and be a part of a team dedicated to making a meaningful impact on the financial lives of families across the country. * Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron's top RIA ranking is based on a combination of metrics - including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron's to use the ranking in marketing. Please see important information about the ranking criteria methodology here. Job Summary: As a Technology Service Desk Intern, you will work with the Service Desk team. You will demonstrate curiosity and passion for technology. Applicants should have strong verbal and written communication skills with a background and/or interest in Technology. The successful applicant will enjoy working in a dynamic, fast-paced environment. Your 10-week-long summer internship will be filled with opportunities for professional development, mentorship, the chance to apply coursework to real-world experiences, and some fun, too! Essential Job Functions: Providing technical support for technical issues. Assisting in active Technology projects. Backup Presenter for IT Orientation. Other duties as needed Required Knowledge, Skills and Abilities: Must be enrolled in a Bachelors (as a rising Sophomore, Junior, or Senior) or Master's program Strong Customer Service skills Experience with Office 365 suite A passion for Technology Location: This position can be fully remote, but have preference for Encino, CA. Working Hours: 8:00am to 5:00pm local office time Working Conditions: Professional office environment. Working inside, siting, standing. Will be assigned to a work station. #LI-Remote Actual base pay within this range will be based on a variety of factors, including but not limited to the applicant's geographic location, relevant experience, education, skills and licenses/certifications. Pay Range$17-$20 USD Benefits: Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following: Company Paid Basic Life & AD&D Insurance Company Paid Short-Term and Long-Term Disability Insurance Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan. Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan. Two comprehensive Dental Plans Vision Insurance Plan Dependent Care Savings Account for child and dependent care. 14 Company Paid Holidays with a full week off at Thanksgiving. Generous paid time off program for vacation and sick days Employee Assistance Plan Family Medical Leave Paid Parental Leave (6 weeks) Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time. Adoption Assistance Reimbursement Program Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life's challenges and more. 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match Pet Insurance We are not accepting unsolicited resumes from agencies and/or search firms for this job posting. Mercer Advisors provides equal employment opportunity to all applicants and employees without regard to age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, gender identity and expression, physical or mental disability, genetic predisposition or carrier status, or any other characteristic protected by law in accordance with all applicable federal, state, and local laws. Mercer Advisors provides equal employment opportunity in all aspects of employment and employee relations, including recruitment, hiring, training and development, promotion, transfer, demotion, termination, layoff, compensation, benefits, and all other terms, conditions, and privileges of employment in accordance with applicable federal, state, and local laws. If you need an accommodation seeking employment with Mercer Advisors, please email *****************************. Accommodations are made on a case-by-case basis. This email is for accommodation requests only. We are unable to respond to general inquiries sent to this email address. Applicants have rights under federal employment laws: Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act (EPPA) Equal Employment Opportunity (EEO) U.S. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Mercer Advisors participate in E-Verify to confirm work authorization. E-Verify Right to Work If you are a resident of California, learn more about Mercer's California Consumer Privacy Policy here. CCPA Notice at Collection

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required

Department Blue Mantis Employment Type Full Time Location Remote Workplace type Fully remote Compensation $16.83 - $19.24 / hour Key Responsibilities Skills, Knowledge & Expertise About Blue Mantis Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an impact As a Service Desk Technician III, you will be responsible for managing and resolving elevated support desk tickets escalated from Tier 2 or directly assigned to you when necessary. Your primary focus will be to fully resolve complex tickets while adhering to Service Level Objectives (SLOs). Additionally, you will work to prevent further escalations by providing advanced first-touch resolution whenever possible. Maintaining high-quality service, fast response times, and a customer-focused mindset with clear communication will be essential. The ideal candidate should thrive in a fast-paced environment, demonstrating the ability to switch quickly and effectively between tasks while keeping the customer informed throughout the process. Location and Work Expectations This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. To best support our clients and team, this role is open only to candidates who are physically located in Lombard, IL Monday-Friday, 8am-5pm CST What you will be doing Manage and resolve elevated client service tickets from Tier 2 or assigned for Tier 3 support, ensuring timely resolution or proper escalation Maintain accurate ticket records using service management software (e.g., ConnectWise Manage) Troubleshoot and resolve complex client issues, performing root-cause analysis and implementing long-term solutions Perform software upgrades and address system gaps or configuration challenges. Update and maintain accurate client documentation Identify and communicate infrastructure improvements, performance optimizations, and security concerns Coach and mentor fellow Ntivians to enhance performance and support professional development Ensure adherence to industry best practices and compliance with security and operational standards Assist with additional duties to support team goals and business objectives Make configuration updates to existing client infrastructure, including network devices, organizational policies, and DNS records Required Knowledge and Experience 3-5 years of total IT experience, with at least 1-3 years at the Tier 2 or equivalent level, with advanced experience in IT support and administration Expertise in supporting, administering, and troubleshooting Microsoft Desktop and Server operating systems and applications Deep knowledge of Microsoft 365, Google Workspace, Microsoft Exchange, and related email technologies, including spam filters Strong knowledge of at least one cloud platform and its console Extensive experience with software deployments, configuration management, and endpoint security (AV, device hardening) Proficiency with network hardware, including Firewalls, Managed Switches, WAPs, and VoIP phone support Knowledge of RAID, NAS, and SAN concepts Familiarity with Apple mac OS Expertise in supporting iOS and Android devices Advanced skills in managing shared drive permissions, optimizing security groups, and implementing "need to know" access controls Expertise in group policy management, including item-level filtering and security groups Advanced experience with SSL VPN, Site-to-Site VPN, NAT/PAT policies, Access Rule Creation, and Advanced Routing Extensive experience in Windows Server administration (Active Directory, Group Policy, DNS, DHCP, NPS, Print Management) Advanced knowledge of virtualization technologies: VMware ESXi, Hyper-V, and Azure Expertise in SSL Certificate creation, implementation, and management Advanced diagnostic skills for resolving complex technical issues and identifying misconfigured services Experience in providing escalation support and identifying imminent system failures for timely escalation In-depth knowledge of security tools and best practices for securing client infrastructure Ability to document technical processes and solutions clearly and accurately Proficient in reviewing, refining, and creating Standard Operating Procedures (SOPs) You'll be successful in this role have experience in/with Strong problem-solving capabilities Strong organizational and time-management skills, with the ability to manage multiple cases of varying difficulty from multiple clients Strong attention to detail and accuracy Excellent communication skills Ability to foster a supportive and collaborative environment Proven ability to effectively engage with clients, including resolving issues in high-pressure or emotionally charged situations Required language skills Ability to communicate professionally, in English, both written and orally Ability to write business correspondence and process procedures Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Bonus points for Desired certifications: CompTIA Network+ CompTIA Security+ Related Microsoft certifications Microsoft Azure Microsoft 365 Windows Server Security Networking certifications from Cisco, Meraki, Watchguard, etc. VMware VCP Desired Education: Bachelor's Degree in Computer Science, Information Systems, Engineering or other related discipline preferred Experience working for a Managed Services Provider Benefits and Perks Medical, Dental and Vision coverage for employee and family 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) Group Term Life and Accidental Death and Dismemberment coverage (company provided) Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) Health Savings Account (HSA) Options / PPO Options Employee Assistance Program Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays Education Reimbursement Program Generous Employee Referral Program - cash bonus for successful referrals! Dynamic Recognition and Rewards Clear Promotion and Advancement Tracks Work with Industry-Leading Talent The base pay range for this position is expected to be between $60,000.00 and $75,000.00 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. FLSA Status: Salaried, Non-Exempt Work Authorization Criteria We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 1/13/26.

Description About the RoleThe Deal Desk Specialist partners with Sales, Finance, Operations and Legal teams to facilitate the Order to Cash process. You will ensure that the deal cycle is in compliance with internal policies, legal guidelines and revenue recognition standards from start to finish. You are able to maintain these company and industry guidelines while also assisting the sales team with complex deal structures to help close deals. Location - Remote in TX or FL - Mon - Friday 8 AM - 5 PM PST What You'll be Doing Review/Approve non-standard deal requests in DealHub related to special terms, payment terms, discounts, etc. Work closely with the Legal team to address EULA modifications to be included on deals Cross-train with Billing team to assist with order processing wich consists of order form review, subscription set up and provisioning Maintain EOM outstanding deal reports and follow up with AEs and their managers as needed Work with Sales Operations to make changes in DealHub that may be related to new policies, product offerings, pricing strategies or increased efficiency Performs other duties and responsibilities as assigned About You 1-2 years Deal Desk experience, supporting a sales org Experience with a CPQ tool (DealHub preferred) and Salesforce Attention to detail Excellent written and verbal communication skills Able to prioritize and balance multiple tasks; strong organizational and time management skills are required Approachable Solution oriented About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.We help you prepare for your financial future with our 401(k) plan.We prioritize your work-life balance with our unlimited PTO.We reward your work with opportunity for growth and advancement. Additional InformationThis position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Tier 1 Service Desk Specialist. In this role, you will be an essential part of a team dedicated to providing high-quality technical support. You will assist users with various technical challenges, ensuring that all incidents and service requests are managed efficiently. Your expertise will help improve user experience and streamline the overall service delivery process. This is an opportunity to grow your skills in a supportive environment while contributing to meaningful mission success.Accountabilities Provide telephone and email-based support for all users via an IVR system and using the ServiceNow ITSM. Assist users with administrative configuration issues such as workstation troubleshooting. Reset account passwords, security tokens, PINs, and provide account management support. Manage incidents, problems, and service requests using ServiceNow. Escalate tickets based on expertise and appropriate group membership. Ensure that all incidents are promptly and accurately documented in ITSM. Use remote control tools for assisting and resolving customer incidents. Monitor the status of open tickets and coordinate resolution as needed. Requirements 6 months to 1 year of experience using ServiceNow ticketing system (preferred). Proficiency in MS Office suite, especially Office365, MS Word, and MS Excel. Knowledge of MS Windows 10 systems, including Dell and Microsoft hardware. Experience with iPhone configuration and troubleshooting. Excellent oral, written, and communication skills. Associate degree in Computer Science, Management Information Systems, IT, Engineering, Mathematics or a related field (preferred). A+ certification highly preferred; ITILv3 or ITILv4 certificate is a plus. Candidates must be a US Citizen or a Legal Permanent Resident and be Federal Tax compliant. Benefits Flexible work schedules to help balance work and life. Excellent training and career development opportunities. Generous compensation package. Supportive work environment that encourages collaboration and innovation. Commitment to employee well-being and engagement. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

About Our Client Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga has been engaged to identify a Contract Accounting Service Desk Specialist to join their team. What You Will Do Assess, resolve, or refer accounting and billing inquiries from billers, attorneys, and clients promptly and accurately. Maintain clear and professional communication with all stakeholders, ensuring updates are provided in a timely manner and contain accurate information about accounts, billing, and financial inquiries, including proactive updates and being available to answer questions promptly. Accurately document all actions, questions, and resolutions in ServiceNow ticket system and email correspondence. Identify and resolve issues utilizing available information and other resources. Refer out of scope issues to correct resolver group. Research the next steps when necessary to ensure the requestor is provided excellent service and supported throughout the ticket handling process. Ensure all accounting practices comply with the firm's policies and relevant legal regulations. Employ methods that ensure tasks are performed accurately and efficiently with minimal errors. Meets or exceeds standard SLA requirements. Participate in training activities to achieve proficiency, enabling Specialist I to support operations in an efficient and effective manner. Pursue and maintain knowledge of accounting software and tools to improve mastery of subject, as well as execution and timeliness of assigned tasks. Ensure expertise is maintained and knowledge is increased by leveraging all opportunities to correct personal knowledge gaps through learning and documentation. Maintain a high level of professionalism in all interactions, treating clients with respect and courtesy while handling sensitive financial information with the utmost confidentiality. Establish and maintain trust through transparency, reliability, and consistent delivery of high-quality service. Be clear when discussing processes, ensure deadlines are met, and recognize opportunities to enhance the user s experience with the Accounting Service Desk. Who You Are 1 year of client billing experience. MUST have Aderant and ChromeRiver experience Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Competence in Microsoft Office Suite including Excel proficiency with filters and pivot tables and Word proficiency with use of headers, footers, and numbering. Ability to manage sensitive information with discretion. Strong organizational skills and attention to detail. Able to work 12pm 8:30pm EST. Join This Team? Headquartered in both Chicago, IL and London, England. Multi-Billion Dollar Business, Employing over 3600 Lawyers Culture includes individuals of high standards, providing support and collaboration throughout the business Work with a reputable global firm known for its excellence in professional services. Temporary position with potential for growth and advancement within the firm. 100% remote position ________________________________________ About Naviga Recruiting & Executive Search Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.

We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love . Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas. Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be. Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie Awards, listed on CRN's 2023 Solution Provider 500, and recognized in Gartner's 2024 Magic Quadrant™. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry. Join us and be part of our journey toward even greater accomplishments. POSITION SUMMARY As a Service Desk Technician, you will be responsible for working closely with our clients, providing advanced Level II IT knowledge, tools, and problem-solving skills to determine, diagnose and solve all IT-related issues. The schedule for this position is Monday - Friday 7am-4pm MDT. The salary for this position is $65,000+ (negotiable based on experience). RESPONSIBILITIES Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality Install and configure appropriate software and functions according to specifications Diagnose and maintain local networks in ways that optimize performance Ensure security and privacy of networks and computer systems Provide orientation and guidance to users on how to operate software and computer equipment Organize and schedule diagnostic testing around client availability to inhibit impact Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.) Maintain records of support interactions and time spent in ConnectWise (communication, diagnostics tests / results) Identify and document computer or network equipment warranty issues and communicate them internally. Act as a liaison between Vendors and clients for open vendor support requests DESIRED SKILLSET/EXPERIENCE Technical Support Experience: 3-5 Years (Preferred) Experience working with Azure (A plus) Experience working with Office 365 (Preferred) Experience working with SonicWall devices (Preferred) Experience working with HP Devices (Preferred) Ability to communicate effectively Ability to Prioritize multiple tasks effectively Ability to work in a fast-paced environment Ability to work independently and in a team environment Proven Experience as a Technical Support Analyst or relevant position CompTIA A+ and Network+ will be required within 1 year of hire. Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable. Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can't wait to see what unique perspectives you'll bring to our team!

United Community is looking for a Mortgage Processing Service Desk Specialist. This role is a key operational partner supporting Mortgage Loan Originators (MLOs) and Processors. This role manages high‑volume service requests-reviewing dashboards, reports, and shared email inboxes to ensure timely ordering, receipt, and review of essential loan services. The Specialist communicates status updates to Processors and MLOs, performs data entry, uploads documentation to the eFolder, and may complete ad‑hoc loan review assignments that support Compliance. This position is ideal for someone who thrives in a fast‑paced, detail‑heavy environment and enjoys supporting a high‑volume mortgage workflow. What You'll Do Work proficiently across loan systems to support the MLO and Processor teams. Monitor email, reports, and dashboards to identify and order required services promptly. Order services such as appraisals (final inspections, CDAs, condo approvals, second appraisals), income and employment verifications, manufactured home services, income/asset information, and more. Manage FHA case number transfers/cancellations and assign VA appraisals for underwriter review. Print and mail refund checks and customer letters. Process invoices for payment, upload invoices to the eFolder, and update loan‑level fees. Perform file copies and maintain documentation accuracy, including signatures, dates, and data integrity. Maintain pipeline visibility-track status of all services ordered, follow up as needed, and respond to status inquiries. Keep current on program guidelines, operational procedures, and regulatory requirements. Identify potential processing issues and support solutions. Assist with implementation of new or updated guidelines, systems, or process changes. Requirements For Success At least one year of experience in banking customer service, real estate, insurance, or real estate lending Mortgage agency lending (FNMA & FHLMC) experience a plus. High‑accuracy data entry and the ability to manage a large volume of transactions. Ability to work independently, stay organized, and multi‑task in a deadline‑sensitive environment. Demonstrated analytical, accuracy, and problem-solving skills. Strong phone skills with the ability to coordinate smoothly with MLOs, processors, and third‑party providers. Strong verbal and written interpersonal communication skills. Conditions of Employment Must be able to pass a background & credit check This is a full-time, non-remote position FLSA Status: Non-exempt Ready to take your career to the next level? Apply now and become a vital part of our team! We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Pay Range USD $34,102.00 - USD $49,382.00 /Yr.

S90 Technology, LLC (S90) is a diverse, energetic and team oriented TechOps and DevOps company for businesses primarily in the Orange County area but include customers and partners across the entire country. We invest in our team's education and growth. We are a team of experts and continue to draw on that expertise to ensure our highest standards are always implemented. We are looking for a highly motivated individual who will contribute to the overall success of S90 Technology and will continue to be a valuable asset to our team. The right candidate will be positive, personable yet professional with our clients, and have a sense of urgency to resolve problems in a timely manner - an enthusiasm for technology and associated trends is a must. Job Description: Responsibilities Include: Reviewing tickets, updating notes, troubleshooting problems over the phone and through remote screen sharing tools Communicating over the phone with end-users requiring assistance Gather as much troubleshooting information as possible to determine the problem Have some experience with troubleshooting the following technologies: · Office 365 · Microsoft Azure · RemoteApp Environments · Fortinet Routers, Switches and Wireless Aps · Veeam Backup Software · Windows 10 · MacOS · Windows Server 2012 - 2019 · Active Directory · Hardware Drivers · TCP and UDP Networking Communicate clearly and effectively with end-users working in different industries and using a variety of technology and applications. This position is primarily over the phone utilizing remote access technologies to support end-users through the computer. Help triage incoming incidents to make sure the highest priority issues are being taken care of first. Help Escalate tickets if necessary to a Level 2 Technician on the team. Skills and Requirements: · 2+ years of phone/help desk support experience · Bachelor's Degree · Desire to help people be productive · Ability to deliver an outstanding customer experience · Strong work ethic with a “get the job done right” attitude · Desire to learn new technologies · Exceptional problem-solving abilities We hire only the very best. If you are amazing at what you do, we look forward to meeting you. We know how to recognize top talent when we see it. Bonuses are available and based on company performance. We provide full Medical, Dental, Vision health benefits and a retirement matching plan. Our goal is for all our employees to have a long and enjoyable career at S90.

GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to provide first-tier technical support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions. Success in this role requires not only strong technical knowledge but also a deep commitment to service excellence, empathy, and the ability to guide non-technical users through troubleshooting and training in a clear and reassuring manner. This position is fully remote located within the continental United States. If you are local in the DC/MD/VA area, you will be required to attend the 1-week long training session in the Herndon, VA office. Responsibilities Provide professional and timely technical support via phone, chat, and ticketing system. Support initial mobile device setup, login credentials, application configuration, and user navigation. Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards. Use probing questions and active listening to understand customer issues and provide tailored guidance. Escalate issues appropriately while maintaining ownership through resolution. Provide clear and reassuring guidance to end users while diagnosing and resolving issues. Communicate complex technical concepts in clear, user-friendly language. Meet or exceed performance metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT). Stay composed and professional in high-stress situations; focus on delivering a positive user experience. Proactively alert leadership to any emerging issues or trends that may impact service delivery. Collaborate with peers and leadership in a team-driven environment to continuously improve service quality. Remain composed and focused on customer satisfaction while troubleshooting and resolving issues. Be accountable, punctual, and ready to take help desk calls at the start of each shift; regular, reliable attendance is essential. Embrace a team-oriented approach! Shift: Regularly Scheduled Hours Defined Shift Mon-Fri, 8:00 AM-4:30 PM Shift 1 WHAT YOU'LL BE DOING As a Tier 1, you will have a strong passion for technology, particularly iOS and Android products. You have the ability to adapt to evolving products, software, and hardware. You have the tenacity to work with non-technical end-users until they truly become independent and able to perform basic device functions on their own. Answer incoming customer calls into the Tier 1 Help Desk Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements Ask probing questions, listen, and record data capture details and actions performed in all customer tickets Ensure problem ownership, escalate issues through proper channels Provide reassurance to end users when delivering solutions and diagnosing issues Advise management of potential risks that may have impact on customer base and operating environment Promote end-user satisfaction in adherence to established performance metrics Qualifications Required Skills and Experience: High school diploma required; Associate's or Bachelor's degree preferred. Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience). Strong working knowledge of mobile devices (Android/iOS), tablets, Windows/Mac PCs, and video conferencing platforms. Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow). Excellent customer service and communication skills (verbal and written). Ability to handle confidential information (PHI/PII) with discretion and integrity. Demonstrated reliability, punctuality, and consistent attendance. Ability to stay calm and focused when troubleshooting with end-users who may have limited technical knowledge. Clearance Requirement: Must be able to obtain and maintain a Public Trust Security Clearance. U.S. citizenship required. Preferred Skills and Experience: Certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional (ACSP), Google IT Support, or Help Desk Institute (HDI) Certification. Experience supporting Cisco videoconferencing systems or mobile network troubleshooting. Knowledge of medical terminology or prior experience in healthcare IT support. Prior military service and/or experience working with or supporting the military and veteran community Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $47,500.00 - USD $47,500.00 /Yr.

Description Company Overview:Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.We're looking for highly skilled IT Service Desk Agents to join our team. The IT Service Desk Agent (I) serves as the first point of contact for the company teammates seeking technical assistance or general IT information. Provide tier 1 support for inbound calls, triage issues raised via voice (call) and ITSM tickets. Additionally they will create and manage tickets, providing first-level IT troubleshooting, and routing teammates to the appropriate department when necessary. Tier 1 agents deliver excellent customer service while ensuring timely issue resolution or proper escalation.Position Title: IT Service Desk Agent (I) Location: Remote - ColombiaWhat you will be doing: Customer Support Answer inbound calls and respond to email or chat inquiries for IT support or general information. Route teammates to the appropriate department or resource if their request falls outside of IT's scope. Issue Triage Analyze and prioritize issues from inbound calls and tickets to determine urgency and impact. Collect and document key details to ensure accurate ticket categorization and resolution. Apply knowledge base resources and scripts to address or escalate issues efficiently. Identify recurring issues or trends and flag them for further analysis. General Inquiries Provide information on common topics, such as IT processes or basic troubleshooting steps. Direct teammates to self-service resources, such as knowledge base articles or internal tools. Troubleshooting Perform first-line troubleshooting for hardware, software, account/password issues, and outages. Walk users through basic resolution steps and escalate complex issues to Tier 2 as needed. Ticket Management Create, update, and close tickets in the ticketing system, ensuring all information is accurately logged. Categorize and prioritize tickets based on urgency, complexity, and impact. Ensure escalations include thorough documentation of all troubleshooting steps performed. Knowledge Base Utilization Apply knowledge base resources to resolve common issues efficiently. Suggest updates or new articles to improve the knowledge base. Communication Provide clear, concise instructions to users at all technical skill levels. Keep teammates informed of ticket status and follow up as needed to ensure satisfaction. Service Level Agreement (SLA) Adherence Ensure all tickets and inquiries are handled within defined SLA timelines. Track and prioritize tasks based on urgency and impact. Requirements & QualificationsTo excel in this role, you should possess: Technical Skills: Basic understanding of Windows operating systems, Microsoft Office applications, and network troubleshooting. Familiarity with ticketing systems (e.g., Ivanti) and remote desktop tools (e.g., Bomgar). Soft Skills: Strong communication and active listening skills. Customer-focused mindset with a commitment to providing excellent service. Ability to multitask, prioritize, and stay organized in a fast-paced environment. Experience: 1+ years in a technical support or customer service role preferred. Education: High school diploma or equivalent required; technical certifications (e.g., CompTIA A+) are a plus. Key Performance Metrics: Average Time to Answer Calls. First Call Resolution Rate. Number of Tickets Resolved within SLA. Customer Satisfaction Scores (CSAT). Call Routing Accuracy. Average Call Length. Triage Accuracy and Efficiency (from both tickets and inbound calls). Why you will love Lean Tech: Join a powerful tech workforce and help us change the world through technology Professional development opportunities with international customers Collaborative work environment Career path and mentorship programs that will lead to new levels. Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.