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Become A Service Desk Associate

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Working As A Service Desk Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Service Desk Associate Do At Kforce

Utilize call tracking system to log, track, research and close tickets from end users

How To Become A Service Desk Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Top Skills for A Service Desk Associate

CustomerServiceSkillsServiceDeskSpecialOrdersPhoneCallsFrontEndCustomerComplaintsLotteryTicketsGramLayawayPaymentsCustomerQuestionsOnlineOrdersProcessMerchandiseReturnsBillPaymentsSuperviseCustomerReturnsCustomerSatisfactionCustomerInquiriesCustomerIssuesSalesFloorPOS

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Top Service Desk Associate Skills

  1. Customer Service Skills
  2. Service Desk
  3. Special Orders
You can check out examples of real life uses of top skills on resumes here:
  • Demonstrated effective communication and strong customer service skills.
  • Performed all business transactions for money hub and participated in service desk audit procedures with Compliance Officer.
  • Provide orders of building materials; review projected costs and designs, and scheduling of special orders and deliveries.
  • Answered telephone calls in a polite manner and assisted with any issues they may have.
  • Advanced to increasingly responsible positions, culminating in management role with responsibilities of overseeing the front end.

Top Service Desk Associate Employers

Service Desk Associate Videos

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