Service desk associate demographics and statistics in the US
Service desk associate demographics research summary. Zippia estimates service desk associate demographics and statistics in the United States by using a database of 30 million profiles. Our service desk associate estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about service desk associates after extensive research and analysis:
- There are over 268,000 service desk associates currently employed in the United States.
- 76.4% of all service desk associates are women, while 23.6% are men.
- The average service desk associate age is 40 years old.
- The most common ethnicity of service desk associates is White (59.2%), followed by Hispanic or Latino (17.7%), Black or African American (11.0%) and Asian (6.2%).
- In 2022, women earned 88% of what men earned.
- 7% of all service desk associates are LGBT.
- Service desk associates are 57% more likely to work at private companies in comparison to public companies.
On this page
Service desk associate demographics by:
Service desk associate gender statistics
76.4% of service desk associates are women and 23.6% of service desk associates are men.
- Female, 76.4%
- Male, 23.6%
Service desk associate gender ratio
| Gender | Percentages |
|---|---|
| Female | 76.4% |
| Male | 23.6% |
Service desk associate gender pay gap
Women earn 88¢ for every $1 earned by men
Male income
$49,245
Female income
$43,237
Service desk associate gender ratio over time
This data breaks down the percentage of men and women in service desk associate positions over time. Currently, 76.4% of service desk associates are female.
Service desk associate gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 22.27% | 77.73% |
| 2011 | 22.15% | 77.85% |
| 2012 | 23.37% | 76.63% |
| 2013 | 23.73% | 76.27% |
| 2014 | 24.15% | 75.85% |
| 2015 | 24.05% | 75.95% |
| 2016 | 24.52% | 75.48% |
| 2017 | 24.88% | 75.12% |
| 2018 | 23.79% | 76.21% |
| 2019 | 23.44% | 76.56% |
| 2020 | 23.96% | 76.04% |
| 2021 | 23.65% | 76.35% |
Service desk associate related jobs gender ratio
We compared service desk associates with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Service Desk Associate | 24% | 76% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Service desk associate demographics by race
The most common ethnicity among service desk associates is White, which makes up 59.2% of all service desk associates. Comparatively, 17.7% of service desk associates are Hispanic or Latino and 11.0% of service desk associates are Black or African American.
- White, 59.2%
- Hispanic or Latino, 17.7%
- Black or African American, 11.0%
- Asian, 6.2%
- Unknown, 5.2%
- American Indian and Alaska Native, 0.7%
Service desk associate race
| Service desk associate race | Percentages |
|---|---|
| White | 59.2% |
| Hispanic or Latino | 17.7% |
| Black or African American | 11.0% |
| Asian | 6.2% |
| Unknown | 5.2% |
| American Indian and Alaska Native | 0.7% |
Service desk associate race and ethnicity over time
See how service desk associate racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Service desk associate race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 66.65% | 11.26% | 5.48% | 13.77% |
| 2011 | 66.37% | 11.55% | 5.62% | 13.65% |
| 2012 | 65.57% | 11.43% | 5.43% | 14.50% |
| 2013 | 65.92% | 11.26% | 5.59% | 14.17% |
| 2014 | 65.29% | 11.20% | 5.90% | 14.36% |
| 2015 | 64.68% | 10.95% | 5.69% | 15.47% |
| 2016 | 63.79% | 11.44% | 5.93% | 15.37% |
| 2017 | 64.71% | 10.85% | 5.90% | 15.19% |
| 2018 | 64.52% | 10.43% | 6.07% | 15.58% |
| 2019 | 64.12% | 10.63% | 5.87% | 16.09% |
| 2020 | 61.56% | 10.03% | 6.02% | 16.70% |
| 2021 | 59.25% | 11.00% | 6.19% | 17.73% |
Service desk associate wage gap by race
According to our data, asian service desk associates have the highest average salary compared to other ethnicities. Black or african american service desk associates have the lowest average salary at $47,370.
| Ethnicity | Salary |
|---|---|
| Unknown | $47,615 |
| White | $49,569 |
| Black or African American | $47,370 |
| Asian | $52,812 |
| Hispanic or Latino | $49,047 |
Average service desk associate age
See how the average age of service desk associates varies based on ethnicity and gender.
Male
Female
Service desk associate age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Service desk associate age breakdown
The average age of service desk associates is 40+ years years old, representing 49% of the service desk associate population.
Service desk associate age breakdown
| Service Desk Associate Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Service desk associate educational attainment
The most common degree for service desk associates is bachelor's degree, with 33% of service desk associates earning that degree. The second and third most common degree levels are high school diploma degree at 31% and high school diploma degree at 24%.
- Bachelor's, 33%
- High School Diploma, 31%
- Associate, 24%
- Diploma, 6%
- Other Degrees, 6%
Service desk associates by degree level
| Service desk associate degree | Percentages |
|---|---|
| Bachelor's | 33% |
| High School Diploma | 31% |
| Associate | 24% |
| Diploma | 6% |
| Other Degrees | 6% |
Service desk associate jobs you might like
Service desk associate wage gap by degree level
According to the data, service desk associates with a Master's degree earn more than those without, at $72,131 annually. With a Bachelor's degree, service desk associates earn a median annual income of $62,380 compared to $44,528 for service desk associates with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $72,131 |
| High School Diploma or Less | $39,298 |
| Bachelor's Degree | $62,380 |
| Some College/ Associate Degree | $44,528 |
Service desk associate employment statistics
Most service desk associates work for a private in the retail industry.
Company size where service desk associates work
Below, you can see the size of companies where service desk associates work.
Service desk associate jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 7% |
| 100 - 500 employees | 18% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 27% |
| > 10,000 employees | 36% |
Service desk associate jobs by company type
Employees with the service desk associate job title have their preferences when it comes to working for a company. For instance, most service desk associates prefer to work at private companies over public companies.
Service desk associate jobs by sector
| Company type | Percentages |
|---|---|
| Education | 10% |
| Public | 31% |
| Private | 57% |
| Government | 2% |
Service desk associate jobs by industry
The most common industries for service desk associates are retail, education and technology.
Service desk associate industry statistics
| Industry | Percentages |
|---|---|
| Retail | 28% |
| Fortune 500 | 15% |
| Technology | 8% |
| Education | 8% |
| Professional | 7% |
| Finance | 6% |
| Health Care | 5% |
| Hospitality | 5% |
| Manufacturing | 4% |
| Telecommunication | 2% |
| Insurance | 2% |
| Real Estate | 2% |
| Media | 1% |
| Transportation | 1% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Non Profits | 1% |
| Agriculture | 1% |
| Energy | 1% |
Service desk associate turnover and employment statistics
Service desk associate unemployment rate over time
The unemployment rate for service desk associates between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Service desk associate unemployment rate by year
| Year | Service desk associate unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average service desk associate tenure
The average service desk associate stays at their job for 1-2 years, based on the 5,198 service desk associates resumes in Zippia's database.
Service desk associate tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 25% |
| 1-2 years | 35% |
| 3-4 years | 14% |
| 5-7 years | 17% |
| 8-10 years | 5% |
| 11+ years | 5% |
Service desk associate LGBT ratio compared to similar jobs
Review the percent of service desk associates that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Commodities Clerk | 5.53% | 66,321 |
| Eligibility Worker | 6.73% | 19,954 |
| Service Desk Associate | 7.19% | - |
| Indexer | 8.60% | 991 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Senior Library Assistant | 11.16% | 1,099 |
| Personnel Assistant | 15.31% | 6,684 |
Similar service desk associate jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Commodities Clerk | 5.53% | 66,321 |
| Eligibility Worker | 6.73% | 19,954 |
| Indexer | 8.60% | 991 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Senior Library Assistant | 11.16% | 1,099 |
| Personnel Assistant | 15.31% | 6,684 |
Foreign languages spoken by service desk associates
The most common foreign language among service desk associates is Spanish at 68.2%. The second-most popular foreign language spoken is French at 7.0% and German is the third-most popular at 4.7%.
- Spanish, 68.2%
- French, 7.0%
- German, 4.7%
- Arabic, 3.1%
- Italian, 3.1%
- Other, 13.9%
Service desk associate languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 68.2% |
| French | 7.0% |
| German | 4.7% |
| Arabic | 3.1% |
| Italian | 3.1% |
| Other | 13.9% |
