Service Desk Associate Education Requirements And Courses

Service desk associate education requirements

Updated January 8, 2025

2 min read

Usually, service desk associates don't need a college education. The most common degree for service desk associates is bachelor's degree with 33% graduates, with only 31% service desk associate graduates earning high school diploma. Service desk associates who decided to graduate from college often finish University of Phoenix or Monroe College. Some good skills to have in this position include service desk, customer service and sales floor.

Popular service desk associate certifications include Certified Pharmacy Technician (CPhT), Certified Medical Office Manager (CMOM), or Nationally Certified Medical Office Assistant (NCMOA). To improve service desk associate qualification and skills, we prepared some online courses to help in service desk associate education paths.

What education do you need to become a service desk associate?

What degree do you need to be a service desk associate?

The most common degree for service desk associates is bachelor's degree, with 33% of service desk associates earning that degree. The second and third most common degree levels are high school diploma degree at 31% and high school diploma degree at 24%.

Bachelor's, 33%

High School Diploma, 31%

Associate, 24%

Diploma, 6%

Other Degrees, 6%

What should I major in to become a service desk associate?

You should major in business to become a service desk associate. 20% of service desk associates major in business. Other common majors for a service desk associate include general studies and psychology.

Business, 20%

General Studies, 10%

Psychology, 8%

Criminal Justice, 8%

Other Majors, 54%

Best majors for service desk associates

Rank	Major	Percentages
1	Business	20.3%
2	General Studies	9.8%
3	Psychology	8.0%
4	Criminal Justice	7.6%
5	Accounting	6.6%

Show more common service desk associate majors

20 best online courses for service desk associates

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1. Customer Service & Support For Customer Service Executives

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Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

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Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

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Master Customer Service using this practical customer care course...

4. Customer Service, Customer Support, And Customer Experience

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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

5. Customer Service: 6 Keys To Exceptional Customer Service

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Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

6. Customer Service

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How to Approach New Customers and Maintain Existing Ones...

7. [2023] Customer Service 2.0: Learn Digital Customer Service

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Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

8. Customer Service Success: Take Your Skills to the Next Level

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3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

9. The Customer: Build a Customer Service Strategy (BITE SIZE)

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For you and your team to be successful in providing great customer service, start by putting your customer first...

10. Your Customer Service Toolbox: Best Practices for Beginners

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Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

11. Customer Service: Keep 'em coming back!

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How to give the best customer service in your industry and keep those customers raving about your business...

12. Fundamentals of Logistics, Supply Chain & Customer Service

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Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

13. Customer Service Basics: Improve your Service now

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The basic golden rules to kickstart your service...

14. Brilliant Customer Service: How to Impress your Customers!

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Enhance your customer support and truly differentiate yourself from your competition!...

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Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

16. Customer Retention: Maximise Your Profits

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How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits...

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To inspire good customer service behaviour, we must be able to measure customer experiences meaningfully...

18. Customer Service: How to sell more without advertising

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Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising...

19. FinTech - Digital Payments (Card & POS) Tools and Strategies

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Learn about Card and POS business. Basics to Advance of Card payments and backend processes. Digital Banking...

20. Service Design: Designing for Experience Over Time

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Learn how to structure new service innovations that deliver value to customers and users...

Average service desk associate salary by education level

Service desk associates with a Master's degree earn more than those without, at $72,131 annually. With a Bachelor's degree, service desk associates earn a median annual income of $62,380 compared to $44,528 for service desk associates with an Associate degree.

Service desk associate education level	Service desk associate salary
Master's Degree	$72,131
High School Diploma or Less	$39,298
Bachelor's Degree	$62,380
Some College/ Associate Degree	$44,528