Service desk associate vs cashier associate

The differences between service desk associates and cashiers associate can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk associate has an average salary of $40,699, which is higher than the $29,328 average annual salary of a cashier associate.

The top three skills for a service desk associate include service desk, customer service and sales floor. The most important skills for a cashier associate are safety hazards, front end, and store management.

Service desk associate vs cashier associate overview

	Service Desk Associate	Cashier Associate
Yearly salary	$40,699	$29,328
Hourly rate	$19.57	$14.10
Growth rate	-4%	-10%
Number of jobs	99,676	431,772
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 33%	High School Diploma, 39%
Average age	40	34
Years of experience	12	-

What does a service desk associate do?

A service desk associate will answer and respond to the inquiries and requests from both employees and customers, either through telephone calls, emails, or in person. Your duties as a service desk associate will vary depending on the sector you work in. These duties may include capturing and validating queries and issues for processing, communicating with users via different channels, and advising users on the appropriate action to address their concerns. You will also be responsible for escalating unresolved issues to a much higher support level and providing security support and advice.

What does a cashier associate do?

A cashier associate is responsible for greeting customers and processing their purchases, ensuring speed and accuracy. There are also instances when a cashier associate must offer special promotions or products, replace goods when there are defects, and obtain necessary codes when the product fails to register. Although a cashier associate handles the cash register and cash flow most of the time, they can also have tasks related to maintaining the sales floor's cleanliness. Furthermore, should there be any urgent issues, it is crucial to immediately reach out to a manager or supervisor.

Service desk associate vs cashier associate salary

Service desk associates and cashiers associate have different pay scales, as shown below.

	Service Desk Associate	Cashier Associate
Average salary	$40,699	$29,328
Salary range	Between $15,000 And $105,000	Between $24,000 And $35,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between service desk associate and cashier associate education

There are a few differences between a service desk associate and a cashier associate in terms of educational background:

	Service Desk Associate	Cashier Associate
Most common degree	Bachelor's Degree, 33%	High School Diploma, 39%
Most common major	Business	Business
Most common college	-	-

Service desk associate vs cashier associate demographics

Here are the differences between service desk associates' and cashiers associate' demographics:

	Service Desk Associate	Cashier Associate
Average age	40	34
Gender ratio	Male, 23.6% Female, 76.4%	Male, 30.7% Female, 69.3%
Race ratio	Black or African American, 11.0% Unknown, 5.2% Hispanic or Latino, 17.7% Asian, 6.2% White, 59.2% American Indian and Alaska Native, 0.7%	Black or African American, 10.1% Unknown, 5.2% Hispanic or Latino, 20.3% Asian, 7.6% White, 55.9% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	5%

Differences between service desk associate and cashier associate duties and responsibilities

Service desk associate example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Realign the service desk to ITIL framework with emphasis on incident and problem management.
Develop SLA's for improve customer satisfaction and implement customer satisfaction surveys.
Count, balance and reconcile daily business transaction totals and record information into POS system.
Operate a POS system with a high volume of purchases, or return product to the store.
Define, implement and monitor KPI's and target to drive efficiency improvements within the local I.T.

Cashier associate example responsibilities.

Manage employees by making schedules, doing payroll, and maintain an all around comfortable working environment.
Operate POS cash register for telecommunication services.
Lead overall management operations of family-style Italian restaurant that recently celebrate 4th year of success in business for second store location.
Supervise the activities of checkout stations; created/distribute cashier schedules and till allocation.
Supervise cashiers and monitor checkout station to ensure adequate cash available and staff appropriately.

Service desk associate vs cashier associate skills

Common service desk associate skills

Service Desk, 19%
Customer Service, 12%
Sales Floor, 10%
Front End, 10%
Customer Calls, 9%
Customer Care, 9%

Common cashier associate skills

Safety Hazards, 22%
Front End, 22%
Store Management, 21%
Sales Floor, 10%
POS, 9%
Customer Service, 5%

Service Desk Associate vs. similar jobs

Service Desk Associate related careers

Service Desk Associate related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Service Desk Associate
Service Desk Associate vs Cashier Associate

Updated January 8, 2025

Browse office and administrative jobs