Service desk associate vs customer service advisor

Differences between service desk associate and customer service advisor duties and responsibilities

Service desk associate example responsibilities.

• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Realign the service desk to ITIL framework with emphasis on incident and problem management.
• Develop SLA's for improve customer satisfaction and implement customer satisfaction surveys.
• Count, balance and reconcile daily business transaction totals and record information into POS system.
• Operate a POS system with a high volume of purchases, or return product to the store.
• Define, implement and monitor KPI's and target to drive efficiency improvements within the local I.T.
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Customer service advisor example responsibilities.

• Manage the largest client pool in all of Finland, and update the CRM accordingly.
• Manage bi-weekly payroll duties and employment documentation.
• Provide excellent customer service and maintain cleanliness of work area
• Used all CRM systems to provide exceptional service to customers for the entire order process cycle
• Process all pick tickets and assign carriers, handle all shipping issues and RA's support other CSR's when need.
• Maintain stores organization, appearance, and cleanliness through corporate guidelines for visual merchandising inventory updates and standards.
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