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The differences between service desk associates and guest service attendants can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk associate has an average salary of $40,699, which is higher than the $27,051 average annual salary of a guest service attendant.
The top three skills for a service desk associate include service desk, customer service and sales floor. The most important skills for a guest service attendant are golf carts, cleanliness, and customer service.
| Service Desk Associate | Guest Service Attendant | |
| Yearly salary | $40,699 | $27,051 |
| Hourly rate | $19.57 | $13.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 99,676 | 72,078 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 50% |
| Average age | 40 | 48 |
| Years of experience | 12 | - |
A service desk associate will answer and respond to the inquiries and requests from both employees and customers, either through telephone calls, emails, or in person. Your duties as a service desk associate will vary depending on the sector you work in. These duties may include capturing and validating queries and issues for processing, communicating with users via different channels, and advising users on the appropriate action to address their concerns. You will also be responsible for escalating unresolved issues to a much higher support level and providing security support and advice.
The guest service attendant attends to the services of guests at the main door or lobby of an accommodation property. The attendant handles everything concerning guest arrival and departure and may even have to assist in valet parking. You are required to assist guests with their luggage and ensuring they have a pleasurable stay. In addition to that, you may be called upon to perform certain front desk duties and assist the housekeeping and security teams as well.
Service desk associates and guest service attendants have different pay scales, as shown below.
| Service Desk Associate | Guest Service Attendant | |
| Average salary | $40,699 | $27,051 |
| Salary range | Between $15,000 And $105,000 | Between $21,000 And $34,000 |
| Highest paying City | - | - |
| Highest paying state | - | - |
| Best paying company | - | - |
| Best paying industry | - | - |
There are a few differences between a service desk associate and a guest service attendant in terms of educational background:
| Service Desk Associate | Guest Service Attendant | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service desk associates' and guest service attendants' demographics:
| Service Desk Associate | Guest Service Attendant | |
| Average age | 40 | 48 |
| Gender ratio | Male, 23.6% Female, 76.4% | Male, 38.3% Female, 61.7% |
| Race ratio | Black or African American, 11.0% Unknown, 5.2% Hispanic or Latino, 17.7% Asian, 6.2% White, 59.2% American Indian and Alaska Native, 0.7% | Black or African American, 9.6% Unknown, 4.5% Hispanic or Latino, 19.1% Asian, 5.6% White, 59.8% American Indian and Alaska Native, 1.5% |
| LGBT Percentage | 7% | 4% |