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The differences between service desk associates and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service desk associate and a sales associate and customer service. Additionally, a service desk associate has an average salary of $40,699, which is higher than the $28,654 average annual salary of a sales associate and customer service.
The top three skills for a service desk associate include service desk, customer service and sales floor. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.
| Service Desk Associate | Sales Associate And Customer Service | |
| Yearly salary | $40,699 | $28,654 |
| Hourly rate | $19.57 | $13.78 |
| Growth rate | -4% | -4% |
| Number of jobs | 99,676 | 298,588 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | High School Diploma, 34% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service desk associate will answer and respond to the inquiries and requests from both employees and customers, either through telephone calls, emails, or in person. Your duties as a service desk associate will vary depending on the sector you work in. These duties may include capturing and validating queries and issues for processing, communicating with users via different channels, and advising users on the appropriate action to address their concerns. You will also be responsible for escalating unresolved issues to a much higher support level and providing security support and advice.
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
Service desk associates and sales associate and customer services have different pay scales, as shown below.
| Service Desk Associate | Sales Associate And Customer Service | |
| Average salary | $40,699 | $28,654 |
| Salary range | Between $15,000 And $105,000 | Between $21,000 And $38,000 |
| Highest paying City | - | Bellevue, WA |
| Highest paying state | - | Connecticut |
| Best paying company | - | GEICO |
| Best paying industry | - | Manufacturing |
There are a few differences between a service desk associate and a sales associate and customer service in terms of educational background:
| Service Desk Associate | Sales Associate And Customer Service | |
| Most common degree | Bachelor's Degree, 33% | High School Diploma, 34% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service desk associates' and sales associate and customer services' demographics:
| Service Desk Associate | Sales Associate And Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 23.6% Female, 76.4% | Male, 39.8% Female, 60.2% |
| Race ratio | Black or African American, 11.0% Unknown, 5.2% Hispanic or Latino, 17.7% Asian, 6.2% White, 59.2% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |