Service desk associate vs service counter cashier

Differences between service desk associate and service counter cashier duties and responsibilities

Service desk associate example responsibilities.

• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Realign the service desk to ITIL framework with emphasis on incident and problem management.
• Develop SLA's for improve customer satisfaction and implement customer satisfaction surveys.
• Count, balance and reconcile daily business transaction totals and record information into POS system.
• Operate a POS system with a high volume of purchases, or return product to the store.
• Define, implement and monitor KPI's and target to drive efficiency improvements within the local I.T.
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Service counter cashier example responsibilities.

• Operate POS system process refunds and exchanges cut fabrics according to customers satisfaction.
• Take customers orders for food, using POS system and cash register and accept payment or make change.
• Utilize basic computation and mathematics, and maintain electronic registers for all payment transactions including cash and credit cards.
• Perform register close out procedures and monitor checkout stations.