Find The Best Service Desk Manager Jobs For You

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Average Salary
$84,024
Average Salary
Job Growth Rate
11%
Job Growth Rate
Job Openings
27,795
Job Openings

Service Desk Manager Careers

There is more than meets the eye when it comes to being a service desk manager. For example, did you know that they make an average of $40.4 an hour? That's $84,024 a year!

Between 2018 and 2028, the career is expected to grow 11% and produce 46,800 job opportunities across the U.S.

What Does a Service Desk Manager Do

There are certain skills that many service desk managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, business skills and communication skills.

When it comes to the most important skills required to be a service desk manager, we found that a lot of resumes listed 14.6% of service desk managers included customer service, while 10.6% of resumes included procedures, and 6.0% of resumes included itil. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the service desk manager job title. But what industry to start with? Most service desk managers actually find jobs in the technology and retail industries.

How To Become a Service Desk Manager

If you're interested in becoming a service desk manager, one of the first things to consider is how much education you need. We've determined that 49.1% of service desk managers have a bachelor's degree. In terms of higher education levels, we found that 5.5% of service desk managers have master's degrees. Even though most service desk managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a service desk manager. When we researched the most common majors for a service desk manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on service desk manager resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a service desk manager. In fact, many service desk manager jobs require experience in a role such as technical support specialist. Meanwhile, many service desk managers also have previous career experience in roles such as help desk manager or help desk analyst.

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Average Salary
$84,024
Average Salary
Job Growth Rate
11%
Job Growth Rate
Job Openings
27,795
Job Openings

Service Desk Manager Career Paths

Top Careers Before Service Desk Manager

Top Careers After Service Desk Manager

Service Desk Manager Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Service Desk Manager

Service Desk Managers in America make an average salary of $84,024 per year or $40 per hour. The top 10 percent makes over $121,000 per year, while the bottom 10 percent under $57,000 per year.
Average Salary
$84,024
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How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities

City
ascdesc
Average Salarydesc
New York, NY
Salary Range95k - 151k$120k$120,097
Denton, TX
Salary Range72k - 121k$94k$93,642
Broomfield, CO
Salary Range73k - 117k$93k$92,778
Norfolk, VA
Salary Range69k - 114k$89k$89,055
Chicago, IL
Salary Range58k - 94k$75k$74,647
Davie, FL
Salary Range54k - 93k$71k$71,341
$49k
$151k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Service Desk Manager
Service Desk Manager
SAIC
SAIC
05/26/2021
05/26/2021
$75,00105/26/2021
$75,001
Service Desk Shift Manager Mids (2200 To 0600) With Ts/Sci
Service Desk Shift Manager Mids (2200 To 0600) With Ts/Sci
General Dynamics Information Technology
General Dynamics Information Technology
05/11/2021
05/11/2021
$67,04205/11/2021
$67,042
Service Desk Manager
Service Desk Manager
SAIC
SAIC
05/06/2021
05/06/2021
$75,00105/06/2021
$75,001
Service Desk Manager
Service Desk Manager
SAIC
SAIC
03/30/2021
03/30/2021
$75,00103/30/2021
$75,001
Service Desk Manager
Service Desk Manager
Ricoh Americas Corporation
Ricoh Americas Corporation
01/20/2021
01/20/2021
$69,90001/20/2021
$69,900
See More Recent Salaries

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Service Desk Manager Demographics

Gender

male

61.4 %

female

34.9 %

unknown

3.7 %

Ethnicity

White

70.3 %

Asian

12.1 %

Hispanic or Latino

8.9 %

Foreign Languages Spoken

Spanish

44.7 %

German

10.5 %

French

10.5 %
See More Demographics

Service Desk Manager Education

Degrees

Bachelors

49.1 %

Associate

20.4 %

Certificate

16.7 %

Top Colleges for Service Desk Managers

1. Carnegie Mellon University

Pittsburgh, PA • Private

In-State Tuition
$55,465
Enrollment
6,483

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

4. University of Washington

Seattle, WA • Public

In-State Tuition
$11,207
Enrollment
30,905

5. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

6. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

7. University of Minnesota - Twin Cities

Minneapolis, MN • Public

In-State Tuition
$14,760
Enrollment
31,451

8. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

9. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

10. Columbia University in the City of New York

New York, NY • Private

In-State Tuition
$59,430
Enrollment
8,216
See More Education Info

Online Courses For Service Desk Manager That You May Like

Managing Customer Service
ed2go

Become indispensable to any organization by understanding how to identify and meet customer needs...

Help Desk Analyst
udemy
4
(307)

Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...

Start Improving Customer Service
udemy
3.9
(2,023)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

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Top Skills For a Service Desk Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.6% of service desk managers listed customer service on their resume, but soft skills such as analytical skills and business skills are important as well.

Best States For a Service Desk Manager

Some places are better than others when it comes to starting a career as a service desk manager. The best states for people in this position are New York, California, New Jersey, and Massachusetts. Service desk managers make the most in New York with an average salary of $119,391. Whereas in California and New Jersey, they would average $108,461 and $103,440, respectively. While service desk managers would only make an average of $96,980 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Service Desk Manager Jobs:
2,089
Highest 10% Earn:
$182,000
Location Quotient:
1.28
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New Jersey

Total Service Desk Manager Jobs:
1,110
Highest 10% Earn:
$159,000
Location Quotient:
1.1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. California

Total Service Desk Manager Jobs:
4,025
Highest 10% Earn:
$172,000
Location Quotient:
1.08
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Service Desk Manager Employers

1. Walmart
4.8
Avg. Salary: 
$103,353
Service Desk Managers Hired: 
62+
2. Kmart
4.8
Avg. Salary: 
$105,674
Service Desk Managers Hired: 
58+
3. The Home Depot
4.8
Avg. Salary: 
$103,610
Service Desk Managers Hired: 
24+
4. General Dynamics
4.8
Avg. Salary: 
$94,894
Service Desk Managers Hired: 
18+
5. Science Applications International ...
4.9
Avg. Salary: 
$99,724
Service Desk Managers Hired: 
18+
6. HCL America
4.5
Avg. Salary: 
$88,234
Service Desk Managers Hired: 
13+

Service Desk Manager Videos

Updated October 2, 2020