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The core responsibility of a Service Desk Manager is to resolve technical issues related to the IT systems of an organization and ensure they work efficiently. His/Her work revolves around computer applications or operating electronic systems and devices. He/She works with the customer, vendors, and stakeholders to maintain daily service desk operations. He/She leads, trains, and manages teams daily to improve customer service, efficiency, and technical know-how. Also, he/she recommends ways to use programs to meet individual user needs.

To get the position, you need a bachelor's degree in a related field. You need a minimum of five years of relevant experience in technical and managerial roles. You need time management, interpersonal, analytical, communication, and leadership skills as a service desk manager. Some employers require you to possess certifications relevant to the industry. The average salary a service desk manager makes in a year is about $82,217.

There is more than meets the eye when it comes to being a service desk manager. For example, did you know that they make an average of $41.93 an hour? That's $87,205 a year!

Between 2018 and 2028, the career is expected to grow 11% and produce 46,800 job opportunities across the U.S.

What Does a Service Desk Manager Do

There are certain skills that many service desk managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, business skills and communication skills.

Learn more about what a Service Desk Manager does

How To Become a Service Desk Manager

If you're interested in becoming a service desk manager, one of the first things to consider is how much education you need. We've determined that 58.0% of service desk managers have a bachelor's degree. In terms of higher education levels, we found that 6.5% of service desk managers have master's degrees. Even though most service desk managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a service desk manager. When we researched the most common majors for a service desk manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on service desk manager resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a service desk manager. In fact, many service desk manager jobs require experience in a role such as technical support specialist. Meanwhile, many service desk managers also have previous career experience in roles such as help desk manager or help desk analyst.

Service Desk Manager Career Paths

Average Salary for a Service Desk Manager

Service Desk Managers in America make an average salary of $87,205 per year or $42 per hour. The top 10 percent makes over $122,000 per year, while the bottom 10 percent under $62,000 per year.
Average Service Desk Manager Salary
$87,205 Yearly
$41.93 hourly
$62,000
10 %
$87,000
Median
$122,000
90 %

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Service Desk Manager Education

Service Desk Manager Majors

25.0 %

Service Desk Manager Degrees

Bachelors

58.0 %

Associate

23.7 %

Masters

6.5 %

Top Colleges for Service Desk Managers

1. Carnegie Mellon University

Pittsburgh, PA • Private

In-State Tuition
$55,465
Enrollment
6,483

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

4. University of Washington

Seattle, WA • Private

In-State Tuition
$11,207
Enrollment
30,905

5. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

6. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

7. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

8. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

9. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

10. Columbia University in the City of New York

New York, NY • Private

In-State Tuition
$59,430
Enrollment
8,216

Top Skills For a Service Desk Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.6% of service desk managers listed customer service on their resume, but soft skills such as analytical skills and business skills are important as well.

Choose From 10+ Customizable Service Desk Manager Resume templates

Zippia allows you to choose from different easy-to-use Service Desk Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Service Desk Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Service Desk Manager Demographics

Service Desk Manager Gender Distribution

Male
Male
64%
Female
Female
36%

After extensive research and analysis, Zippia's data science team found that:

  • Among service desk managers, 35.8% of them are women, while 64.2% are men.

  • The most common race/ethnicity among service desk managers is White, which makes up 69.9% of all service desk managers.

  • The most common foreign language among service desk managers is Spanish at 44.7%.

Online Courses For Service Desk Manager That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Service Desk and ITIL Fundamentals
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Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam...

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Get Hands-On Experience for following JOB roles - Service Desk Analyst IT Help Desk Professional L1 IT Support GSD...

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Best States For a Service Desk Manager

Some places are better than others when it comes to starting a career as a service desk manager. The best states for people in this position are California, Pennsylvania, New York, and Washington. Service desk managers make the most in California with an average salary of $112,724. Whereas in Pennsylvania and New York, they would average $112,327 and $112,015, respectively. While service desk managers would only make an average of $104,298 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Service Desk Manager Jobs:
2,089
Highest 10% Earn:
$159,000
Location Quotient:
1.28 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Pennsylvania

Total Service Desk Manager Jobs:
1,509
Highest 10% Earn:
$159,000
Location Quotient:
1.02 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. California

Total Service Desk Manager Jobs:
4,025
Highest 10% Earn:
$154,000
Location Quotient:
1.08 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Service Desk Managers

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Top Service Desk Manager Employers

Most Common Employers For Service Desk Manager

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Unisys$128,063$61.576
2Citi$109,619$52.707
3Walmart$108,740$52.2862
4Kroger$107,458$51.666
5Perot Systems$103,161$49.609
6Kmart$101,414$48.7659
7SAIC$100,624$48.3819
8Northrop Grumman$98,827$47.518
9IBM$98,709$47.468
10BAE Systems$98,381$47.307

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