The core responsibility of a Service Desk Manager is to resolve technical issues related to the IT systems of an organization and ensure they work efficiently. His/Her work revolves around computer applications or operating electronic systems and devices. He/She works with the customer, vendors, and stakeholders to maintain daily service desk operations. He/She leads, trains, and manages teams daily to improve customer service, efficiency, and technical know-how. Also, he/she recommends ways to use programs to meet individual user needs.
To get the position, you need a bachelor's degree in a related field. You need a minimum of five years of relevant experience in technical and managerial roles. You need time management, interpersonal, analytical, communication, and leadership skills as a service desk manager. Some employers require you to possess certifications relevant to the industry. The average salary a service desk manager makes in a year is about $82,217.
There is more than meets the eye when it comes to being a service desk manager. For example, did you know that they make an average of $41.93 an hour? That's $87,205 a year!
Between 2018 and 2028, the career is expected to grow 11% and produce 46,800 job opportunities across the U.S.
There are certain skills that many service desk managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, business skills and communication skills.
If you're interested in becoming a service desk manager, one of the first things to consider is how much education you need. We've determined that 58.0% of service desk managers have a bachelor's degree. In terms of higher education levels, we found that 6.5% of service desk managers have master's degrees. Even though most service desk managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a service desk manager. When we researched the most common majors for a service desk manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on service desk manager resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a service desk manager. In fact, many service desk manager jobs require experience in a role such as technical support specialist. Meanwhile, many service desk managers also have previous career experience in roles such as help desk manager or help desk analyst.