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Best service desk manager certifications
The best certifications for a service desk manager are IT Information Library Foundations Certification (ITIL), HDI Support Center Manager (HDI), and ITIL Foundation.
Service desk manager certifications demonstrate your competency as a service desk manager to employers. However, not all service desk manager certifications provide the same value.
Below is a list of the best service desk manager certifications. Obtaining a service desk manager certification will give you a leg up when you apply for jobs and increase your potential salary.
8 best certifications for service desk managers
| Rank | Service desk manager certification | Organization |
|---|---|---|
| 1 | IT Information Library Foundations Certification (ITIL) | Zavata |
| 2 | HDI Support Center Manager (HDI) | HDI |
| 3 | ITIL Foundation | HDI |
| 4 | Security 5 Certification | EC-Council |
| 5 | Management Consultant Professional (MCP) | AAFM |
| 6 | Master Project Manager (MPM) | AAPM |
| 7 | Certified Help Desk Manager (CHDM) | Zavata |
| 8 | Network 5 Certification | EC-Council |
8 best service desk manager certifications
1. IT Information Library Foundations Certification (ITIL)
The ITIL Foundations Certification course is designed for all IT service and support staff members. Whether you are just adopting ITIL or are working on continuous service improvement, you will gain a fundamental understanding of how IT service and support can be best organized to align IT with business needs, improve service quality, and reduce long-term costs. Course Benefits: 1) Gain an understanding of the ITIL framework and its relationship with the 10 foundational processes and Service Desk function, 2) Learn how ITIL processes can be utilized in any size organization, 3) Promote a common vision and language within the IT infrastructure.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
2. HDI Support Center Manager (HDI)
This certification verifies that the support center manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
3. ITIL Foundation
This LCS-accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL Foundation certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
4. Security 5 Certification
The Security5 Certification is the entry level for anyone interested in learning computer networking and security basics. The Security5 program gives individuals basic networking literacy skills to begin high-end IT programs.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
5. Management Consultant Professional (MCP)
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
6. Master Project Manager (MPM)
If you have 3+ years of Project Management Experience, you may apply for MPM™ Master Project Manager Board Certification.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
7. Certified Help Desk Manager (CHDM)
The Certified Help Desk Manager course will empower you with new ways to promote the support center to both internal and external customers. In addition, you'll learn how to increase your ROI, develop procedures to enable your team to improve their productivity, and discover the tools and technologies necessary to manage a successful support center.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
8. Network 5 Certification
Technology today is 'networked' - even in the literal sense. Networks have become an integral part of mundane existence. It is inconceivable to think of communications exclusive of networks. Network 5 serves to expose the learner to basic networking concepts.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
What is the best certification for a service desk manager?
The best service desk manager certification is IT Information Library Foundations Certification (ITIL). The IT Information Library Foundations Certification (ITIL) is awarded by the Zavata.
Here's a bit more background on how to obtain this service desk manager certification:
- To become a certified IT Information Library Foundations Certification (ITIL), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- No renewal for certification, if you earn it once it is valid all time.
What are some of the most in-demand certifications for service desk managers?
The most in-demand service desk manager certification is HDI Support Center Manager based on all active job postings. Having this service desk manager certification will give you access to more service desk manager jobs with higher salaries.
What certifications can impact a service desk manager career and salary?
The IT Information Library Foundations Certification certification will help you to secure a information technology operations manager position, which will increase your pay and career trajectory. A information technology operations manager's average salary is $114,256 whereas service desk managers make an average salary of $101,229.
The most common combination of service desk manager certifications include: IT Information Library Foundations Certification (ITIL), HDI Support Center Manager (HDI), and ITIL Foundation.
Online courses for service desk managers to earn certifications
1. Engaging in Service Innovation and Management
This course is the continuation of "Introduction to Service Innovation and Management". If you have not yet taken "Introduction to Service Innovation and Management", it is recommended that you complete that course prior to this course. The foundational knowledge and project plan from the introduction are carried through in this deeper dive into service innovation and management. This course will give you tools to examine initial plans for healthcare service/process redesign. You will be...
2. IT service operations and Service Desk management
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4. IT Service Management with ITIL 4 Foundation -Full Training
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6. Introduction to Service Management with ITIL 4
Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices...
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