IT Service Desk Manager
Columbus, OH
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
A Brief Overview
Reporting to the VP Infrastructure & Operations, the IT Service Desk Manager will be accountable for the management of the Service Desk operations, including day-to-day running of the team, key metrics/targets and providing fantastic service to our 17,000 colleagues. As a member of the Infrastructure & Operations Management team, must be able to effectively communicate with senior members of the Business community as well as the IT organization.
What you will do
Defining, creating, and delivering IT Service Desk standards, that align with the Global Service Desk standards and processes.
Direct management of the market Service Desk.
Driving the development and continuous improvement cycle.
Delivering analytics insights and reporting around Service Desk performance and opportunities for Improvement, Automation and Knowledge Base articles to enable self-service.
Participate in Service Design & Transition exercises as a result of Project implementations.
Address and resolve escalations.
Represent the region by providing input and partnering with the Belron Service Management team.
Major Incident Management support, as needed.
Education Qualifications
Bachelor's Degree Degree in Computer Science or relevant field or relevant experience Required
Experience Qualifications
4-6 years Relevant experiece Required
Experience in an IT Service Desk Management role, directly involved in the day to day running of Service Desks
Experience of ServiceNow ITSM tooling
Comfortable interacting with Technology Leadership team
Excellent working knowledge of the different ITIL processes
Adept problem solver with the ability to focus on the overall goal
Demonstrable experience of collaborative working with teams locally and globally
Demonstrable experience of writing reports, preparing slides (using PowerPoint) and giving formal presentations
Excellent English language written and spoken
Skills and Abilities
IT Service Desk leadership
IT Service Management and Service Improvement
Service ITSM and ITAM understanding
Communication skills - both written and verbal covering a wide range of stakeholder groups from management level to operational level
Strong self-motivation, ability to work independently when required Bias for action
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
#LI-HL1
Auto-ApplyTechnical Service Manager - Fiber Bonding
Akron, OH
The Consumer Materials business has a key goal to grow its North American business. The emphasis is industry sectors for non-wovens, textiles space. Product categories such as diapers, wipes, face masks are part of the portfolio.
As a key participant in this strategy, we are seeking a highly motivated, passionate and inquisitive individual to help drive this growth. The successful candidate for this role will provide technical support for customers in North America, recommending optimal products and supporting introductions at customers facilities. They will drive growth through leading and participating in new product development projects as required to deliver new innovative solutions to our customers. They will assist with regulatory requests, solve customer complaints and introduce new products into the market. They will also support Synthomer plants producing products for the consumer materials business as required. The successful candidate for this role will have the opportunity to have a visible impact in terms of realizing the growth strategy for the business and will have exposure to senior management as a result. They will be a key part of a dynamic business keen to expand its North American presence.
Job Responsibilities
Ensure a proactive approach to SHE related issues and compliance with Group SHE principles and the Golden Rules in line with the Group's core values
Participate and execute new product development projects, liaising with internal technical teams
Serve as technical and applications expert, providing greater understanding of the Fibre-bonding products via in depth training, within the company and to Distributors
Develop guidelines and formulations for target segments and applications and give customers appropriate guidance for the use of our product range
Collaborate with R&D and engineering teams to ensure product performance and reliability as well as driving new product development
Provide direct technical support to customers and handle customer enquiries for the Fibre-bonding product line covering aspects such as product specification, design issues and complaints in region
Maintain contact with existing and prospective customers, either independently or together with the sales team, using all communication channels. Support the current business, understand customer needs, identity and progress opportunities to expand the use of the entire product range
Ensure with cooperation of Quality, Sales, Application Laboratories and Operations that customer complaints are handled effectively and to the satisfaction of the customer and ensure effective communication of the outcome
Stay current on industry developments and advancements in technology related to the Fibre-bonding
Develop and implement testing protocols and procedures for Fibre-bonding products
Analyse test results and provide recommendations for product improvements or modifications
Work with sales and marketing teams to develop product literature and technical data sheets
Requirements
Bachelor's Degree in Chemistry. Prefer Master's degree, PhD or comparable experience in the field.
Minimum 5 years' experience in Technical service, Sales or R&D. Prefer background with fibre-bonding applications
Strong understanding of the US fibre-bonding market
Excellent communication skills internally and with customers
Strong in building good customer relations
Exhibit a high level of initiative and self-motivation
Broad interests and willingness to take on relatively undefined challenges
Strong project management skills
Excellent oral and written communication skills
Ability to work in a team setting and with members from different technical background
Ability to work collaboratively with colleagues globally
Basic knowledge of polymer chemistry, such as polymer synthesis, functionalization, and characterization as well as reactive compounding are desired
Software programs: MS Office, SAP
Additional language skills (Spanish and/or German) is a plus
Up to 50% travel required
Auto-ApplyWhere Better Begins. The ADAMH Board of Franklin County provides a pathway to recovery for Franklin County residents needing resources for addiction and mental health. We need you to join our team and help support the work that brings Help, Healing, Health and Hope to our community!
ADAMH is seeking our next Data Manager. In this role, you will manage the electronic data assets and lend necessary support to other members of Planning & Evaluation and data team in analysis and reporting needs to assist the ADAMH Board of Franklin County in becoming more data-driven and information-rich.
What we offer:
* Robust health benefits for all full-time employees, including comprehensive behavioral health support and coverage.
* Life insurance coverage for all full-time employees.
* Guaranteed 11 paid holidays every year.
* A 19% employer contribution to your OPERS pension plan.
* Generous wellness benefits and incentives for employees/spouses enrolled in healthcare plan.
* See more information on our competitive benefits programs at: **************************************
What you'll do:
* Plans and coordinates on-going management of major electronic data sources.
* Explores data from primary and secondary sources, and restructures data to be easily translatable into actionable insights.
* Provides ad-hoc support for data queries, assists with development of automated reporting, and analyzes and interprets datasets using analytical tools and techniques.
* Supports the leadership in devising and implementing simple and functional solutions that balance and streamline data needs among teams.
* Analyzes reporting requirements and translates the results into technical data designs in partnership with other data team staff.
* Ensures data transfer and extraction meets expectations of cross-functional teams and stakeholders.
* Defines and promotes best practices and design principles for data processing techniques and database structure independently and in collaboration with others. as well as collaboratively.
* Leads the integration of data sources in databases to drive reporting and dashboards.
* Provides support to data team staff in development and maintenance of internal and public dashboards as well as other automated reporting resources.
* Takes independent initiative to gather requirements from data team members and other ADAMH staff and clearly documents specifications for data integration and reporting resources.
* Creates and manages the centralized registry of dictionaries and technical specifications and maintains full documentation of data source processing, workflows and procedures, electronic diagrams, and other documentation in accordance with established data governance best practices, policies, and procedures.
* Prepares and delivers presentations and updates to diverse stakeholder audiences, including staff, leadership, partners, and community groups.
* Participates in internal and external committees and coalitions as assigned.
* Maintain regular and predictable attendance.
* Must be willing to undertake some travel.
* Other duties as assigned.
What we're looking for:
Education: Bachelor's degree in social sciences, business or public administration, or computer science or equivalent experience required.
Experience: Three (3) years' work experience in data analysis, modeling, and management, preferably in a behavioral healthcare, insurance, or public/social service agency.
Skills: Experience with programming in SQL Server or other database and data processing software (experience with SQL Server Integration Services and/or Tableau Prep preferred).
Proficient in use of MS Office Suite (e.g., Word, PowerPoint, Outlook, Teams) in addition to process mapping and diagramming tools.
Intermediate to advanced skills utilizing spreadsheet software like MS Excel for data analysis and data transformations.
Ability to adapt to a changing environment.
Ability to operate effectively both independently and as a member of a team.
Strong analytical and problem-solving skills with strong attention to detail.
Ability to transform technical documentation into a story.
Strong communication skills to share insights with multiple stakeholders.
Proven analytical capability and data-driven decision-making.
Ability to think ahead, plan long-term decisions, and anticipate outcomes.
Field Service Manager Branch
Columbus, OH
:** Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
**Job Posting External**
**Job Responsibilities:**
+ Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.
+ Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.
+ Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.
+ Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.
**Qualifications:**
+ High school diploma and prior experience as a Field Service Technician
+ Prior experience as a Dispatcher and/or Supervisor preferred
+ Strong technical/repair knowledge
+ Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience
+ Valid driver's license, good driving record, and the ability to safely operate lift trucks
**Work Authorization:**
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
**Compensation and Benefits:**
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
Commercial Lending Systems Manager
Columbus, OH
The Commercial Lending Systems Manager is responsible for the development and supervision of the Commercial Lending Systems team members. This person will provide overall leadership to the department and serve as additional support in the absence of any team member.
Essential Functions
Provide leadership for the Commercial Lending Systems team members
Monitor to ensure re-occurring tasks are performed
Ensure total document and data integrity attributes to comply with CECL data points
Collaborate with key strategic partners as needed (i.e. Third-party vendors, Compliance, Legal, Credit, and Lending departments)
Establish and negotiate contracts or contract amendments with third party vendors
Identify and develop appropriate SOX controls to mitigate risk
Create, adjust, and maintain performance metrics for headcount, Service Level agreements, and efficiency
Manage, research, and remediate inquiries and complaints from internal and external customers within established Service Level Agreements (SLAs)
Identify risks and develop plans to mitigate
Conduct, or participate in, the hiring, coaching, developing and supervising of team members, including one-on-one progress and coaching sessions and identifying and training team members that demonstrate high potential for succession planning purposes
Document and complete annual performance appraisals and performance management duties including, but not limited to, providing appropriate feedback and goal setting
Develop, manage and implement the ongoing design of operations, servicing, and documentation procedures, method and work systems, accountable for updates to department procedures according to Northwest's established guidelines
Serve as point person in the preparation of responses to examiners, auditors, and internal audit as requested
Create and maintain the Business Continuity Plan for the department
Monitor reports to assure timely resolution of system exceptions
Drive technical improvements of the appropriate loan support systems
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Lead special projects as assigned
Remain current on all pending and proposed regulatory changes affecting compliance and attend webinars/trainings covering regulatory and compliance issues
Display corporate leadership in support of the strategic plan, including providing recommendations regarding future direction
Contribute as an active member of the Shared Services Management team
Education, Experience and Skills preferred
Bachelor's degree in business administration / finance
8-12 years of experience in Banking
8-12 years of managerial experience
Experience as a system administrator for any of the following: Abrigo, CreditLens, nCino, LaserPro
Experience as a system administrator for CRM platforms
This position is based onsite Monday - Thursday with Friday as an optional work from home day.
#LI-EK1
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Auto-ApplyAcademy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.
Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year.
Academy Fire is seeking a Vendor Relations Manager!
Academy Fire, a leading Fire and Life Safety company, is seeking a talented and experienced Vendor Relations Manager to join our dynamic team. The Vendor Relations Manager will play a crucial role in establishing and maintaining strong relationships with our affiliates and vendors to ensure the timely and efficient delivery of services essential to our operations. This position requires a strategic thinker with excellent communication skills and a proven track record in vendor management.
**What you will do:**
+ Vendor Selection and Onboarding
+ Contract Negotiation and Management
+ Relationship Building
+ Cost Management
+ Communication and Collaboration
+ Other responsibilities and tasks, as assigned.
**Qualifications and Requirement:**
+ Bachelor's degree in business, supply chain management, or a related field desired.
+ Proven experience in vendor management, procurement, or a related role.
+ Strong negotiation and contract management skills.
+ Excellent communication and interpersonal skills.
+ Analytical mindset with the ability to assess and mitigate risks.
+ Familiarity with Fire and Life Safety industry standards and regulations is a plus.
**Travel:**
This position may require approximately 33% travel.
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
We look forward to talking with you about career opportunities with Academy Fire Life Safety.
For consideration, please apply on-line.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.
**Job Details**
**Pay Type** **Salary**
Manager, Data & Electronic Giving
Cleveland, OH
Manages all aspects of the online campaigns ensuring the process provides an easy efficient way for donors to make gifts electronically. Acts as a liaison and troubleshooter to staff and companies that utilize the system. Manage and schedule campaigns; create pledge sites, schedule emails, monitor campaigns from start to finish. Ensure functionality and accuracy of the systems and data collected. Participate in system development and create efficiencies.
Duties and Responsibilities:
Essential Job Functions/Key Accountabilities:
Electronic Giving
Develop and implement strategies for online campaigns, provides ongoing monitoring and maintenance of the system to ensure accuracy and functionality.
Communicate with vendors and companies to schedule campaign kick-offs, special events, data requests.
Create standard and customized pledge sites to the expectation of the company.
Create events that run as supplements to their campaign. Ex: Raffles, auctions, ticket sales.
Facilitate the upload and download of relevant DonorPoint data. Ensure the quality of data refinement and collection.
Provide troubleshooting assistance, answer questions, and training.
Conduct regular audits of pledge sites and assist with external audits as needed.
Review and make recommendations about software modifications and enhancements to improve processes.
Data Management
Ensure the accuracy of the organizational database, including companies, organizations, donors, volunteers, and committees. Provides information, reports or queries of information contained on the database.
Provide reports and analysis of data upon request of department or organizational leadership.
Use of multiple reporting tools
Review procedures and make recommendations on improving efficiency.
Training and Support
Develop training tools, manuals, and materials. Provide training to both internal staff and external customers on the use of DonorPoint online tools and report features.
Other Duties
Other responsibilities as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications:
Required Education and Experience:
Minimum bachelor's degree or equivalent combination of education and experience in a related field.
5 years of computer accounting, finance, and reporting.
Preferred Education and Experience:
Master's degree preferred
Specialized Knowledge, Skills & Abilities (KSA)
Relationship building skills
Strong interpersonal communication
Customer service abilities
Excellent computer skills
Analytical thinking
Report writing
Complex research and problem-solving
Excel Spreadsheets
Proactive, flexible and team player
Ability to juggle competing priorities
Self-motivated
Attention to detail and accuracy
Skilled with general accounting techniques and procedures
Account receivable
Reconciliations and auditing skills
Strong computer skills to include Microsoft Office Suite, CRM, and donor databases
Work Environment/Physical Demands (if any):
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential job functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Working conditions are normal for an office environment which includes but not limited to the following:
Occasionally required to stand' walk; sit; use hands to fingers; hand or feel objects; tools or controls; reach with hands and arms; talk and hear
Employees may need to occasionally lift up to 25 lbs
The noise level in the work environment is usually minimal
UWGC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, advanced education, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws.
Auto-ApplyIncident Manager/ Problem Management
Hamilton, OH
AYR Global IT Solutions is a national staffing firm focused on cloud, cyber security, web application services, ERP, and BI implementations by providing proven and experienced consultants to our clients. Our competitive, transparent pricing model and industry experience make us a top choice of Global System Integrators and enterprise customers with federal and commercial projects supported nationwide.
Job Description
Incident Manager/ Problem Management (5+ Yr Exp)
Location: Hamilton, OH
Qualifications
THE JOB
Responsible for leading project teams and large individual projects, troubleshooting operations issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services, and the review, validation and implementation of customer-requested configurations and design changes. Acts in compliance with industry and Company technical requirements, standards, policies, and procedure. Provides technical leadership to junior Engineers and project teams. Has in-depth experience, knowledge and skills in multiple managed services solutions and vendor equipment. Acts as a key contributor in a complex and crucial environment.
THE WORK YOU'LL DO
Serves as an intermediary between the Design/Product Teams and the Service Assurance Engineering Team to validate and approve designs
Works with implementation teams to onboard new customer solutions
Demonstrates advanced knowledge and in-depth understanding of product life cycle. High aptitude for product design and network architecture
Interfaces with customers to implement issue resolution and routine maintenance updates and configuration optimization
Interfaces with equipment vendors to resolve and document equipment fixes, firmware upgrades, etc.
Interfaces with off-net providers to resolve transport, outage and CPE-caused issues
Serves as special point of contact/SME for Enterprise Tech Support during new product enhancements and tools enhancements. Able to identify root cause trends and further analyze deep tech data and drive to resolution
Identifies knowledge, training and documentation gaps for lower tiers of support and works with training, technical writers and implementation teams to close gaps
Manages large technical projects to completion. Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization. Refines group process, delegates tasks, represents team on project calls
Works service impacting escalations from Engineers 1, 2, 3 and other internal departments
Makes configurations changes as necessary /applicable
Creates, reviews and maintains documentation for individual customer solutions. Able to communicate at all levels of the organization clearly and effectively
Develops and delivers technical training
Able to function independently. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
KNOWLEDGE AND ABILITIES
Highest level escalation point for Managed Services customer issues.
Serves as Subject Matter Expert for all products and customer implementations.
Proactively reviews customer solutions to identify and resolve potential issues.
Proactively makes design improvement recommendations. Provides a great customer experience.
EDUCATION AND TRAINING
Qualifications: Bachelor's Degree or Equivalent
Certifications: CCNP, CCDP, JNCIP (preferred)
Additional Information
If anyone might be interest, please share your resume at
***************************
or you can directly contact me at
************
Easy ApplyOrganizational Change Manager Level 1
Blue Ash, OH
Support the overall vision of the Technology & Digital (KTD) team by developing, updating, and communicating standards, policies, and procedures needed to effectively achieve strong business results. This position will utilize modern best practices from OCM, training and technical writing to create a clear and concise user experience enabling faster adoption, greater utilization, and higher proficiency of our contracts and vendor management processes and system.
Refine, lead and execute OCM plans
Develop and deliver training to multiple impacted groups of users in a hybrid, diverse work environment.
Document online training materials
Strong interpersonal communication skills, both verbal and written.
Proven problem solving and organizational skills.
Demonstrated ability in team motivation and delegation.
Excellent communication and presentation skills to effectively communicate information to customers and to all levels within the organization.
Key Responsibilities
Facilitate discovery with stakeholders and build an approach with targeted communications for internal and external users
Leverage technology to drive change and introduce resources through an internal web space on the Confluence platform and through in person training delivery in a hybrid work environment
Conceptualize visuals and build user experiences that drive action and produce measurable comprehension
Present solutions to multiple stakeholders for review and feedback
Ensure final products are developed within specifications for desired channels, and technical writing is accurate
Measure progress/behaviors and apply pivot approach if necessary
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Implement the Organizational Change Management (OCM) Framework to manage the people side of change caused by change and transition
Develop and deliver actionable and targeted change management plans including: a communication plan and training plan
Coordinate, conduct, and measure training deployment and competencies
Develop training and supporting user materials through an internal portal (Confluence)
Execute delivery of OCM training to the organization and to external partners through formal and informal hybrid learning events
Execute Change Management while supporting Change Management practices
Note to Vendors
Remote/hybrid/fully in office: Remote/Hybrid
Top 3 Skills: Change Management Frameworks (ex: Prosci), Project Management, Stakeholder Engagement
Soft Skills needed: Leadership, Problem-Solving, Adaptability
Interview process - virtual interviews to start asap
Prescreening - 5 video interview questions and a game
Service Manager (Columbus)
Columbus, OH
Join one of the fastest growing businesses in Utah! Greenix has been recognized as one of “Utah's Fast 50” businesses for 3 years running and named “Utah's Emerging 8” businesses to watch. By sticking to our core values, Trusted - Sustainable - Different, we have redefined the service industry. If our core values are part of your life, we would be excited to add you to our team.
We believe our leaders should always lead from the front. In many cases, this is accomplished by the leader doing the tough things first to show that they can be done. It's one thing to tell people what to do. It is entirely different when the leader shows or demonstrates what needs to be accomplished. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business. A Service Manager will complete any routes from call-offs, perform office duties on Monday and Friday, and perform full-day visits with team members out in the field. Other responsibilities include:
Responsible for ensuring the team is working effectively, operating proficiently, and maintaining World Class Service
Oversees Service Pros with operations including the management of training, compliance, human resource activities, and sales
Maintain company vehicles and equipment in clean and proper operating condition.
Drive a company vehicle to customers' locations.
Safely apply pesticides according to company policy, label instructions, and any applicable law.
Document services performed according to company policy and any applicable law.
Call customers with updates
Respond quickly to customer and/or office requests.
Ability to work in extreme temperatures, tight spaces, elevated heights
Ability to work with stinging and/or biting pests
Ability to read and write notes clearly (Performed through our App and Online)
Ability to successfully complete state pesticide applicator licensing process
Qualifications and Requirements:
High School Diploma or GED
Current and Valid Drivers License
Must be 21 years of age
1+ yrs Management Experience
Able to lift up to 45 lbs
Additional Notes
Multiple Work locations
Greenix is an equal opportunity employer: Minorities, Women, Veterans, Disabilities
Greenix is an E-Verify employer. All applicants applying for U.S job openings must be authorized to work in the United States
Auto-ApplyField Services Manager
Columbus, OH
Staley Technologies partners with businesses nationwide to provide innovative technology solutions and services, delivering scalable field service support with a focus on quality, safety, and customer satisfaction. Staley Technologies is seeking a highly organized and motivated Field Service Manager to oversee the coordination and execution of field service operations. This role involves managing and scheduling a team of Field Service Data Technicians, subcontractors, and 1099 contractors through a nationwide technician platform. The ideal candidate will possess strong logistical, communication, and organizational skills, with the ability to balance field service operations, fleet management, and warehouse logistics.
Key Responsibilities:
· Coordinate and schedule field service activities across multiple projects nationwide.
· Ensure customer service and quality are at the highest level.
· Manage daily assignments and productivity of Field Service Technicians, Electricians, subcontractors, and 1099 contractors using a technician management platform.
· Monitor and optimize technician routes and schedules to ensure timely and cost-effective service delivery.
· Recording keeping of time, expenses & documentation for all direct reports.
· Forecast & plan staffing of nationwide projects and deployment.
· Oversee fleet operations, including vehicle assignment, maintenance, and compliance tracking.
· Support warehouse operations, including inventory control, asset tracking, staging of equipment, and coordination of inbound/outbound logistics.
· Ensure all technicians are compliant with safety protocols, company policies, and customer requirements.
· Collaborate with internal departments to ensure alignment between field operations and project goals.
· Oversee and support the professional growth, performance, and development of direct reports through regular monitoring, coaching, and feedback.
· Other duties as assigned.
Requirements Qualifications:
· Proven experience in field service coordination, technician management, or a similar role.
· Strong knowledge of workforce management platforms and scheduling tools.
· Experience working with subcontractors and 1099 employees.
· Familiarity with fleet operations and warehouse logistics is strongly preferred.
· Excellent communication, organizational, and problem-solving skills.
· Ability to multitask in a fast-paced environment and adapt to shifting priorities.
· Proficiency in Microsoft Office Suite and other relevant software.
· High school diploma or equivalent required; technical or logistics-related certifications are a plus.
Preferred Qualifications:
· Knowledge of structured cabling is a plus.
· Knowledge of network equipment is a plus.
· Knowledge of electrical systems is a plus.
· Experience working in a multi-site or nationwide service environment.
· Ability to travel occasionally, if required.
Additional Information:Safety-Sensitive Role:
This position is classified as safety-sensitive and is subject to pre-employment and ongoing drug and alcohol testing in accordance with state and federal guidelines. Safety-sensitive roles involve responsibilities where impairment could present a risk to the employee or others.
Equal Employment Opportunity:
Staley Technologies is committed to providing equal employment opportunities to all individuals regardless of race, color, ethnicity, national origin, religion, gender, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic.
Salary Description $60,000 - $75,000 range
Route Service Manager - UniFirst
Blacklick Estates, OH
What we're looking for:
An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
A results-driven, relationship manager who isn't afraid to roll up their sleeves and help the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role
Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
High School Diploma or GED - bachelor's degree preferred.
Prior customer service experience
Ability problem solve and handle a variety customer service situations
Ability to negotiate, train, coach and lead a team
Strong computer proficiency (MS Office)
Excellent verbal & written communication skills
21 years of age
Valid non-commercial driver's license in the state of residence
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Route Service Manager
UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization.
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction
Collaborate closely with location management team to provide the best customer service and product programs
Negotiate customer contract renewals
Auto-ApplyManager, Data & Electronic Giving
Cleveland, OH
Manages all aspects of the online campaigns ensuring the process provides an easy efficient way for donors to make gifts electronically. Acts as a liaison and troubleshooter to staff and companies that utilize the system. Manage and schedule campaigns; create pledge sites, schedule emails, monitor campaigns from start to finish. Ensure functionality and accuracy of the systems and data collected. Participate in system development and create efficiencies.
Duties and Responsibilities:
Essential Job Functions/Key Accountabilities:
Electronic Giving
Develop and implement strategies for online campaigns, provides ongoing monitoring and maintenance of the system to ensure accuracy and functionality.
Communicate with vendors and companies to schedule campaign kick-offs, special events, data requests.
Create standard and customized pledge sites to the expectation of the company.
Create events that run as supplements to their campaign. Ex: Raffles, auctions, ticket sales.
Facilitate the upload and download of relevant DonorPoint data. Ensure the quality of data refinement and collection.
Provide troubleshooting assistance, answer questions, and training.
Conduct regular audits of pledge sites and assist with external audits as needed.
Review and make recommendations about software modifications and enhancements to improve processes.
Data Management
Ensure the accuracy of the organizational database, including companies, organizations, donors, volunteers, and committees. Provides information, reports or queries of information contained on the database.
Provide reports and analysis of data upon request of department or organizational leadership.
Use of multiple reporting tools
Review procedures and make recommendations on improving efficiency.
Training and Support
Develop training tools, manuals, and materials. Provide training to both internal staff and external customers on the use of DonorPoint online tools and report features.
Other Duties
Other responsibilities as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications:
Required Education and Experience:
Minimum bachelor's degree or equivalent combination of education and experience in a related field.
5 years of computer accounting, finance, and reporting.
Preferred Education and Experience:
Master's degree preferred
Specialized Knowledge, Skills & Abilities (KSA)
Relationship building skills
Strong interpersonal communication
Customer service abilities
Excellent computer skills
Analytical thinking
Report writing
Complex research and problem-solving
Excel Spreadsheets
Proactive, flexible and team player
Ability to juggle competing priorities
Self-motivated
Attention to detail and accuracy
Skilled with general accounting techniques and procedures
Account receivable
Reconciliations and auditing skills
Strong computer skills to include Microsoft Office Suite, CRM, and donor databases
Work Environment/Physical Demands (if any):
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential job functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Working conditions are normal for an office environment which includes but not limited to the following:
Occasionally required to stand' walk; sit; use hands to fingers; hand or feel objects; tools or controls; reach with hands and arms; talk and hear
Employees may need to occasionally lift up to 25 lbs
The noise level in the work environment is usually minimal
UWGC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, advanced education, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws.
Pest Service Manager - AF
Middleburg Heights, OH
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.
Key Performance Indicators
* Customer Satisfaction & Retention
* Technician Retention
* Technician Percentage of Staffing Budget (including productivity, timekeeping, and licensing)
* Team Safety Performance
* Route Completion
* Branch Schedule Efficiency
* Sales Growth
* Service Cost Control (fleet maintenance, materials & supplies, hourly time management)
Principal Duties and Responsibilities
* Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
* Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
* Review and evaluate ongoing technician performance (via ride-a-longs and audits)
* Respond diligently and compassionately to customer concerns
* Ensure overall service quality to maximize customer retention
* Fill in periodically on customer appointments to help close any temporary staffing gaps
* Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
* Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
* Monitor and maintain inventory levels of pest / termite control and home services products
CANDIDATE SUMMARY
Required Qualifications
Knowledge, Skills & Abilities
* Adept at problem solving and identifying practical solutions
* Ability to effectively lead and motivate others
* Good aptitude for basic/intermediate math, for calculations related to sales/service
* Strong communication skills (verbal, written, presenting)
* Ability to build rapport easily and establish trust with customers and employees
Minimum Education Level/Certifications
* High school diploma (or GED)
* Maintain licenses/certificates as required by federal, state, and/or local regulations
* Maintain valid driver's license
Physical Demands/Environmental Conditions
* Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects
* Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling
* Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways
* Going up and down stairs, ladders, scaffolding, ramps, and poles
* Operating a motor vehicle safely
* Ensuring vehicle and other equipment is maintained and kept clean
* Wearing personal protective equipment, including OSHA-compliant respirators
* Having healthy vision to perform detail-oriented activities at distances close to the eyes or within arm's reach
* Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)
* Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season
Travel Requirement
Travel up to 100% of time within assigned territory(s)
Base Pay Range
Yearly: $56,000.00 - $91,000.00
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
* Multiple avenues to grow your career
* Training and development programs available
* Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
* Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
* Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
* 401(k) retirement plan with company-matching contributions
Work-Life Balance
* Vacation days & sick days
* Company-paid holidays & floating holidays
* A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
Career Services Manager
Cincinnati, OH
Job Details CINCINNATI, OH Full Time 4 Year Degree $56270.00 - $64164.00 Salary/year Description
This role will build a strong, engaged workforce that drives the organization's mission and success. The Career Services Manager will work closely with career services, workforce coaching team, and external hiring managers to support members with career opportunities and growth.
As the Career Services Manager, you will oversee the delivery of career programs and services designed to help individuals secure meaningful career opportunities. This will include assessing and placing candidates into appropriate job roles with our employer partners throughout the tristate area. You will play a critical role in ensuring that Cincinnati Works attracts and retains top talent by effectively matching candidates with positions that align with their skills, qualifications, and career goals. You will collaborate with members helping them navigate the job search process and connecting them with employers.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Develop strategies to engage and retain members in job search:
Implement creative and effective methods and strategies for managing talent pipelines.
Use various tools to screen candidates that best fit the employer's needs.
Collaborate with Director of Career Services to determine workforce needs.
Utilize social media platforms, job boards, and other relevant channels to promote job opportunities.
Represent the organization at career fairs and recruiting events.
Build Partnerships:
Develop and maintain relationships with employers to understand their hiring needs and promote job seeker profiles.
Establish positive relationships with members and hiring partners.
Plan and/or attend career-job fair events to connect with members and promote the organization.
Candidate Screening and Assessment:
Evaluate the skills, experience, and career objectives of job seekers through interviews, assessments, and resume reviews to understand their strengths and preferences.
Identify suitable career opportunities based on candidates' qualifications and career aspirations. Match candidates with available job openings, considering factors such as skills, location, salary, and cultural fit.
Review and assist members with the job application process as needed.
Assist with background checks as needed
Manage Member Recruitment Process:
Work closely with Workforce Coaches to coordinate interview schedules and logistics with candidates.
Provide guidance and support to candidates throughout the recruitment process.
Collaborate with Career Services and Coaching Team to ensure a smooth onboarding experience.
Provide ongoing support to both job seekers and employers throughout the placement process. Follow up with candidates after interviews to gather feedback and address concerns
Promote Diversity and Inclusion:
Actively seek out and engage candidates from diverse backgrounds.
Advocate for inclusive recruitment practices and initiatives within the organization.
Provide training and resources to hiring managers on diversity and unconscious bias in recruitment.
Track and Analyze Metrics:
Maintain accurate records in salesforce database, career fairs, interview outcomes, and hiring metrics.
Analyze recruitment data to identify trends, assess the effectiveness of recruitment strategies, and make recommendations for improvement.
CORE COMPETENCIES:
Relationship Management
The ability to manage interactions to provide service and to support the individual and the organization at large. Establish credibility in all interactions. Demonstrates approachability and openness. Serves as the advocate when appropriate. Operates with a fundamental trust in other human beings.
Cultural Effectiveness
The ability to value and consider the perspectives and backgrounds of all parties. Has a strong set of core values while operating with adaptability to particular conditions, situations and people. Demonstrates non-judgmental respect for others perspectives. Conducts role with an understanding and respect for the differences in rules, customs, laws, regulations and business operations of partner companies.
Communication
Provides clear, concise information to others in verbal, written, electronic and other communication formats. Listens actively and empathetically to the views of others. Seeks further information to clarify ambiguity. Provides thoughtful feedback in appropriate situations. Provides proactive communication. Treats constructive feedback as a developmental opportunity. Helps others consider new perspectives
Facilitating Learning and Results
Integrates and accurately evaluates multiple sources of information to make interpretations that help the Member gain awareness and thereby achieve agreed-upon results. Ability to create with the Member opportunities for ongoing learning and take new actions that will most effectively lead to agreed-upon results. Ability to develop and maintain an effective plan with the Member. Ability to hold attention on what is important for the Member and to leave responsibility with the Member to act.
An “Asker”
Asks open-ended questions, pushes for alternative solutions to problems and encourage thoughtful, reasonable risk-taking of a Member to help direct and guide he/she to reach goals. Communication should be proactive, positive, clear, concise and through flexible formats - verbal, written, electronic. Curious in interactions with Candidates and Members and able to collect information in a conversational, natural way while building a relationship.
Qualifications
QUALIFICATIONS:
EDUCATION/EXPERIENCE:
Bachelor's degree in Human Resources, Business Administration, or a related field.
Proven experience in recruitment, particularly in attracting and engaging talent.
Familiarity with trends in the job market.
Strong communication and interpersonal skills, with the ability to connect with diverse audiences.
Excellent organizational skills and attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
Knowledge of relevant laws and regulations related to recruitment and career.
Manager - Laboratory Services
Crooksville, OH
Need a new job? I've got great news for you. I have a Manager Laboratory Services position available north of Crooksville, Ohio!
Details - Full-time - Opportunities for growth - Full, comprehensive benefits package (PTO, health insurance, life insurance, 401k, etc)
Requirements
- BS degree
- ASCP certification
- Prior lab experience and knowledge
- Supervisor experience needed
Job Quick Facts
- Oversees phlebotomy and central processing
- Reports to Lab Director
- Has 1 peer manager (Clinical Lab Manager)
- Has 1 Phlebotomy Supervisor/Senior Tech
- Must be willing to work as a Phlebot in times of high census/call-offs
- Experience in a high volume lab almost a ‘must'
- Experience with the corrective action process strongly recommended
- Not a position for the timid of heart or anyone lacking leadership confidence
Click apply or email your resume to leah@ka-recruiting.com/ call or text 617-746-2751!
REF#LM973
Financial Services Manager
Moraine, OH
. pays $90K-$120K
The position is responsible for managing the Financial Services/ Custodial Operations team members and process, including all client-related banking transactions. The position will support the Head of Custodial Operations.
Essential Functions
Manage the client banking relationship and client banking processes
Expert understanding online banking systems
Manage set up of new users, new accounts and administration systems
Oversee production of daily online transactions (working through banking administrator role)
Troubleshoot escalated banking discrepancies that need research
Manage all banking activity controls (operational and security)
Monitor quarterly analysis fees
Manage and perform bank and plan account reconciliation process, reconciling the underlying bank account or cash account to the corresponding operational administration system of record. The following service areas require monthly reconciliations of different types:
COBRA and Direct Billing administration transactions
Reimbursement (FSA/HSA/Commuter. Etc.) administration transactions
Premium Billing administration transactions
Other miscellaneous bank accounts
Ensure that effective accounting controls and reconciliation processes are in place for all service areas within Navia. Develop and monitor financial controls for all banking transactions and approval processes.
Proactively provide insights to improve operational processes to ensure accurate reconciliation.
Support SSAE 18 SOC 1 audit by managing banking controls and responding to audit requests. Develop and oversee ongoing audit controls to ensure that banking processes are being performed and maintained in a manner that minimizes reconciliation issues.
Salesforce case management
Manage the Financial Services/Custodial Operations Associates, Team Lead, and Offshore support staff, including coaching and development and accountability for day-to-day tasks.
Other duties and ad-hoc projects as assigned
Requirements
Bachelor's degree in business or accounting or commensurate banking experience
Online banking system transaction processing
Management or supervisory experience
General accounting and bank account reconciliations
Familiarity with financial or banking controls and procedures
Experience with QuickBooks (extensive knowledge is +) and Microsoft Excel, Word and Outlook
Strong written and verbal communications skills
Excellent attention to detail and critical thinking skills
Adaptable, ability to pivot in fast-changing environment
Please visit our career page and apply directly: *********************************
Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.
Auto-ApplyYouth and Camping Services Manager
Youngstown, OH
The Youth and Camping Services Manager is a full time position that will contribute to the vision, mission and values of the Youngstown Area Jewish Federation by supporting and managing all youth programs for the Jewish Community Center of Youngstown.
Key Responsibilities include but are not limited to:
Plan, lead, and schedule engaging activities aligned with Ohio State Learning Standards.
Supervise and support staff; manage schedules, attendance, and classroom ratios.
Serve as the main contact for families, maintaining open and timely communication.
Assist with program calendars, field trips, and staff training.
Oversee student and staff records, ensuring compliance with DCY and Step Up to Quality standards.
Support year-round camp planning and serve on the Camp JCC Leadership Team.
Coordinate supplies, special events, and occasional evening/weekend youth programs.
Benefits include:
Free membership at the JCC/Logan Swim Club
Pension Match (403b)
Generous PTO
Life Insurance
Health Insurance Options
Discounted daycare and summer camp rates at the JCC
Discounted rates on programming
And more!
Requirements
Bachelor's degree preferred. The ideal candidate will have experience working with school age children and teens, enjoy working with children and their families and have a high level of interpersonal communication skills. Ideal candidate has a high level of organization, able to manage multiple projects at once, and experience with GoogleSuite and Microsoft Office. Candidates must pass an FBI/BCI background check and drug screen.
Fleet Service Manager
Twinsburg, OH
Job Description
We are seeking a highly skilled and motivated Fleet Service Manager to lead and oversee our fleet maintenance operations. This individual will be responsible for managing all aspects of fleet service, including maintenance, repair, and the efficient operation of diesel and Compressed Natural Gas (CNG) vehicles. The ideal candidate should have a strong technical background, excellent leadership skills, and a commitment to safety and environmental standards.
Key Responsibilities:
- Manage and oversee the daily operations of maintenance facilities, ensuring that all diesel and CNG vehicles are maintained to the highest standards of safety and efficiency.
- Develop and implement maintenance schedules, policies, and procedures to maximize vehicle uptime and extend the lifespan of fleet assets.
- Lead, mentor, and support a team of technicians, fostering a collaborative and high-performance work environment.
- Monitor and analyze fleet performance data to identify opportunities for improvement and cost-saving measures.
- Ensure compliance with all relevant regulations, including DOT and OSHA safety standards.
- Collaborate with other departments to coordinate vehicle usage and optimize fleet operations.
- Oversee the procurement of parts and equipment, managing budgets and supplier relationships effectively.
- Stay up to date with industry trends, emerging technologies, and best practices related to diesel and CNG vehicle maintenance and operations.
Qualifications:
- Bachelor's degree in Automotive Technology, Mechanical Engineering, Business Administration, or a related field preferred; equivalent experience will be considered.
- Proven experience in fleet management, with an emphasis on diesel and CNG vehicles.
- Strong leadership and team management skills, with the ability to motivate and develop staff.
- Excellent problem-solving and decision-making abilities.
- Familiarity with fleet management software and diagnostic tools.
- Strong knowledge of safety regulations and DOT standards related to fleet operations.
- Excellent communication and interpersonal skills.
Benefits:
- Competitive salary.
- Comprehensive health, dental, and vision insurance.
- 401k plan with company matching.
- Opportunities for professional development and career advancement.
- Paid Vacation.
If you have a passion for fleet management and a proven ability to lead teams in delivering exceptional service, we encourage you to apply for the Diesel and CNG Fleet Service Manager position. Join our dynamic team and contribute to our commitment to excellence and sustainability in fleet operations in our new state-of-the-art facility.
Manager, International Student Services
Perrysburg, OH
This position provides administrative leadership and management for International Student Services and the international student population. Coordinates the international recruitment and student application process, makes admissions decisions that result in the issuance of required certificates of eligibility for student visas and is responsible for timely reporting to comply with Department of Homeland Security and SEVIS regulations and re-certification. Promotes understanding among college employees regarding visa laws and procedures, provides leadership and management for international initiatives between Owens and other colleges, universities, and organizations, as well as for the integration of initiatives and services regarding international students across the college to assist with recruitment and retention of the students. Assists with development and monitors the budget for the office of International Student Services.
Essential Functions:
* Coordinates the international recruitment and student application process and makes admissions decisions that result in the issuance of 1-20 DS-2019 and other required certificates of eligibility for student visas. Responsible for timely reporting to comply with Department of Homeland Secuirty and SEVIS regulations and recertification. Promotes understanding among college employees regarding visa laws and procedures.
* Develops and administers orientation programs for new students regarding responsibilities associated with their F-1 M-1, J-1 visa status and services available to international students through the college and surrounding community resources.
* Assists with international student adjustment and promotes success in and out of the classroom by partnering with college constituencies to extend support and social services/programs including housing, transportation and introductions to international student/diversity groups. Assists international students either directly or through appropriate community referral on issues related to immigration and visas, including extension of stay, change of status, employment/practical training, reinstatement to status, etc.
* Partners with Human Resources to provide faculty in-service and diversity training regarding international student customs, behaviors and social and educational/learning expectations.
* Provides for the integration of initiatives and services regarding international students across the college to assist with recruitment and retention of the students.
* Provides administrative leadership and management for the international student population.
* Responsible for leadership and management for international initiatives between Owens and other colleges, universities, and organizations.
* Assists with development and monitors the budget for international office.
* Other duties as assigned.
Knowledge, Skills, and Abilities:
* Working knowledge of immigration regulations CFR (federal code of regulations) and policies. Ability to manage Immigration and Custom Enforcement SEVIS (Student Exchange and Information System) for federal reporting. Knowledge of immigrant and non-immigrant visa as it relates to permission to study in the US and the effects of legal stay in the country. Knowledge of federal forms and fees needed to adjust, extend, or change status in the country and to apply for legal benefits, employment, replacement of documents and permanent residency.
* Manage various computer software applications. Ability to speak and communicate clearly within a very diverse environment. Manage SEVIS (Student Exchange and Information System) accurately. Ability to work with immigration rules and regulations. Leadership and management to provide vision, mission, goals, objectives and activities for international initiatives.
* Ability to speak and communicate clearly within a very diverse environment. Able to articulate legal concepts in a plain understandable fashion. Ability to work with legal documents and forms to the benefit of clients and institutions. Be capable to make accurate decisions based on complex situations. Have the ability to work in an extreme cross-cultural environment and to be extremely cognizant of cultural protocol.
* Commitment to diversity in its broadest sense. Maintain confidentiality, trust, and be able to establish a welcoming environment for people. Have a genuine desire for change in the world through relationship building and education. Strong counseling/advisor characteristics; specifically listening skills.
Minimum Qualifications:
* Bachelor's degree
* Working knowledge of Student Exchange Visitor Information System (SEVIS), immigrant and non-immigrant regulations and policies related to visa categories in the US, particularly F-1, M-1, J-1 student and exchange visitor categories. Cross-cultural work experience either at home or abroad.
* Must be a citizen or permanent resident of the United States. Must attend immigration training through NAFSA or Immigration Concepts.
Training or Degree related to:
* International Education, Globalization, Higher Education, Public Administration, Counseling, English as a Second Language, Immigration Law, or related field.
Scheduling Demands and Constraints:
* May do evening and weekend student programming and events, as determined by student needs, and likely more frequently at the beginning of each academic year or semester.
Job Classification:
Staff
Duty Days:
260 Days
Work Schedule:
Monday - Thursday 8-5
Friday 8-4:30
Grant Funded Position:
No - Not Grant Funded
FLSA Status:
United States of America (Exempt)
Pay Basis:
Salary
Hiring Range
$45,792.00-$51,462.00
Retirement System:
SERS - SERS (Retirement System Classification)