Service Desk Manager remote jobs - 292 jobs

About the Role At Hinge Health, we are building a "coherent platform" that seamlessly integrates digital and hybrid care to move people beyond pain. We are seeking a Manager, Data Science to lead the data strategy for two critical areas of our business: Treatment Experience and Hinge Select. In this role, you will own the data roadmap for our most innovative clinical technologies-including Computer Vision (Motion Insights), the Enso wearable device, and our Rewards & Insights (RAIN) engagement platform. Additionally, you will lead the analytics strategy for Hinge Select, our fast-growing hybrid care offering that connects members with virtual specialists and in-person providers. You will manage and grow a team of high-performing Data Scientists, guiding them to build scalable data products, design rigorous experiments, and deliver insights that shape product direction. You will partner closely with Product, Engineering, and Design leadership to ensure our data infrastructure (taxonomy, data models, and instrumentation) matures alongside our features. This is a high-impact role for a player-coach who thrives in both 0-to-1 product launches (Hinge Select) and the optimization of established, FDA-cleared technologies (Enso, CV). What You'll Accomplish Team Leadership & Development: Manage, mentor, and grow a team of Data Scientists (currently 4 direct reports). Foster a culture of technical excellence, autonomy, and “radical candor.” You will be responsible for their performance management, career growth, and project prioritization. Strategic Thought Partnership: Serve as the primary data partner for the Treatment Experience and Hinge Select leadership teams. You will move beyond “service-desk” analytics to proactively identify opportunities (e.g., how to increase CV adoption, optimize Enso utilization, or improve Hinge Select funnel conversion). Product Data Quality & Infrastructure: drive the “Product Data Quality” initiative for your domains. You will oversee the definition of metric frameworks, enforce rigorous instrumentation/taxonomy standards (Mixpanel), and ensure the delivery of trusted, documented dbt data models in Databricks. Experimentation Excellence: Uplevel the rigor and velocity of experimentation within your pods using Statsig. You will guide your team in designing complex experiments (e.g., triggering logic for CV assessments, Enso onboarding flows) and interpreting results to prevent “shipping to learn” without clear hypotheses. 0-to-1 Product Analytics (Hinge Select): Establish the foundational data architecture for Hinge Select. You will work with Engineering to solve complex data ingestion challenges (bridging internal Postgres, 3rd-party claims, and EHR data) to build the first comprehensive view of our hybrid care supply and demand. Cross-Functional Collaboration: Bridge the gap between technical data work and business outcomes. You will ensure your team's work-whether it's a predictive model for M2M referrals or a dashboard for weekly streak adoption-is actionable, accessible, and aligned with company OKRs. Hinge Health Hybrid Model We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program. Basic Qualifications Bachelor's degree in Computer Science or related field, or equivalent professional experience 8+ years of experience in Data Science, Product Analytics, or a related technical field. 2+ years of people management experience (or 2+ years as a formal Tech Lead with mentorship responsibilities), with a track record of successfully hiring and developing talent. Strong proficiency in SQL and Python for data manipulation and analysis. Deep understanding of experimentation (A/B testing, causal inference) and statistical methods. Experience with modern data stacks: dbt, Databricks (or Snowflake/BigQuery), Airflow, and BI tools like Mode, Tableau, or Looker. Ability to translate complex technical concepts into clear recommendations for non-technical executives. Preferred Qualifications Experience in Digital Health, MedTech, or Wearables (familiarity with FDA-regulated devices or sensor data is a plus). Experience working with Computer Vision or ML-driven product features. Experience in Marketplace or Hybrid Care models (matching supply/demand, provider networks). Familiarity with Statsig for feature gating and experimentation. Compensation This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $208,000 - $312,000. About Hinge Health At Hinge Health, we're using technology to scale and automate the delivery of healthcare - starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care - from acute injury, to chronic pain, to post-surgical rehabilitation - through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at ************************** What You'll Love About Us Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn't available where you live. Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. Modern life stipends: Manage your own learning and development Grow with us through discounted company stock through our ESPP with easy payroll deductions. Culture & Engagement Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy. #J-18808-Ljbffr

CG Tech Services is a Seattle-based Managed Services Provider and IT consulting firm focused on businesses and not-for-profits of 5-500 employees. We're looking for humble, motivated, and emotionally intelligent people to join our team. Because we're growing, we're looking for an experienced Remote Assistant Technical Services Delivery Manager to help lead our team of technicians at CG Tech Services. You must be able to work in a fast‑paced environment and demonstrate extraordinary attention to detail. About the role: The Assistant Technical Services Delivery Manager, a fully remote role, will serve as the key liaison between our technical team and the Technical Services Delivery Manager, ensuring smooth communication and efficient resolution of technical queries and escalations. This role combines leadership with hands‑on technical expertise, requiring the ability to step in at Level 2 or Level 3 support when needed. You will actively monitor and manage our PSA system, oversee ticket flow across service boards, and ensure timely responses to client needs. In addition, you'll contribute to project work, helping deliver system upgrades, migrations, and other technical initiatives. This is a full‑time position of 40‑50 hours a week. The majority of your hours worked would be during our Seattle business hours, Mon - Fri, from 8 AM to 6 PM PST in order to better collaborate with our team and our clients. Work after hours may be required for emergencies, projects, and maintenance activities. This is an awesome opportunity for someone who: Loves a faster‑paced, no‑drama environment where office politics, backstabbing, gossip, and negativity are not tolerated. Is extremely detail‑oriented and appreciates people who take an organized, systematic approach to achieve success. Likes the idea of working for a smaller (but growing) company where their ideas and contributions directly impact the company's success, direction, and growth. Is a quick, self‑motivated learner who wants to work for a company that will invest in their education. Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning, and becoming part of our team long‑term. Responsibilities: Ticket & Service Board Management: Continuously monitor all service boards and tickets in the PSA system to ensure progress, timely updates, and adherence to SLAs. Technical Escalation & Support: Act as the primary escalation point for complex technical issues, providing Level 2/3 support across Windows environments, servers, networking, and related technologies. Client Interaction: Liaise directly with clients to clarify technical requirements, provide updates, and ensure exceptional service delivery. Project Participation: Assist with technical projects such as system upgrades, installations, and migrations, ensuring successful execution within scope and deadlines. Team Coordination: Collaborate closely with technicians to resolve escalations, share best practices, and maintain a culture of accountability and continuous improvement. Process Optimization: Identify and implement improvements in workflows, documentation, and service delivery processes to enhance efficiency and client satisfaction. Knowledge Sharing: Document solutions and contribute to internal knowledge bases to support team development and faster issue resolution. Skills: Service‑oriented, collaborative approach to client and teammate relationships. Excellent spoken and written English communication skills, with the ability to relay advanced technical information to a technical audience. Must be detail‑oriented; provide consistent and timely follow‑through and documentation. Exemplary customer service skills, preferably with experience supporting external clients. Ability to work under deadline and on schedule and to plan work so that it is completed on time. Able to take the lead when needed, accept direction and feedback, and function as a member of a team. Ability to work regular business hours in the Seattle, Washington time zone (Pacific Standard Time 8‑5) and some after hours for emergencies, projects, or maintenance. Qualifications / Preferred Experience: The ideal candidate will possess a deep understanding of Windows environments, server management, and networking equipment. This role is critical as you will serve as an escalation point for complex technical issues, sharing innovative solutions and best practices with the team while ensuring top‑tier service delivery to our clients. Technical Expertise: Strong Level 2/3 technical skills in Windows Server environments (Active Directory, DNS, DHCP). Experience with virtualization technologies (VMware, Hyper‑V) and networking fundamentals (TCP/IP, routing, switching, firewalls). Familiarity with cloud platforms (Azure, AWS) and modern IT service management tools. Experience: Minimum 5+ years in technical support roles, including hands‑on troubleshooting and project work. Prior experience managing ticket queues and service boards in a PSA system (e.g., ConnectWise, Autotask). Leadership & Communication: Ability to coordinate technical teams and act as a trusted escalation point. Excellent communication skills for client‑facing interactions and internal collaboration. Certifications: Relevant certifications such as Microsoft Certified: Azure Administrator, CompTIA Network+, or similar are highly desirable. Other Attributes: Strong organizational skills, attention to detail, and a proactive approach to problem‑solving. Comfortable working remotely while maintaining alignment with Seattle business hours (8 AM - 6 PM PST). Other Requirements: You will need to provide your own computer that is running Windows 11. Allow us to install software on your computer that keeps it up to date with security patches and anti‑virus because we work with heavily regulated industries in the United States. Security precautions are paramount for us. Having a consistent power supply is essential. Have a quality headset that connects to your computer to use our VoIP phone system to communicate with our team and clients without echoes or feedback. Have internet access of at least 30 Mbps download and 30 Mbps upload speeds to work with our systems. Having two monitors/screens is highly recommended. Cultural Fit Considerations: As this job posting is to an international audience with differing beliefs and cultural norms, please be aware that we are a progressive company with LGBTQIA+ team members and clients. While we respect and honor many forms of diversity, equity, and inclusivity, LGBTQIA+ people in the United States and other countries do not have equal protection nor treatment. This statement is not meant to exclude recognizing and celebrating other forms of diversity important to our team and clients. Equal Employment Opportunity Policy: We prohibit discrimination with respect to the hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices, or any other aspect of employment on the basis of sex, race, color, age, national origin, religion, disability, marital status, sexual orientation, gender identity, pregnancy, veteran status, or any other basis of discrimination prohibited by applicable local, state, or United States of America federal law. #J-18808-Ljbffr

Annual Salary Range: $123,747 - $164,976 FLSA Exempt / Non-Union Represented allows for up to four days of remote work per week Office of Information Technology The Office of Information Technology (IT) is responsible for enabling the State Bar's internal and external stakeholders through the management, implementation, and maintenance of technology systems that support the State Bar's mission and goals. IT builds and maintains functional capabilities, supports innovation, and ensures systems operate smoothly, efficiently, and securely across the enterprise. About the Division The IT Operations & Security division within the Office of Information Technology manages the State Bar's core technology environment, including infrastructure, end‑user support, and cybersecurity. The division ensures that systems remain secure, reliable, and accessible so staff can work effectively and the public can access essential State Bar services. These functions form the technological backbone of mission‑critical operations across the organization. Within this division, the Infrastructure Team supports and maintains the State Bar's foundational technology components, including servers, networks, cloud platforms, storage, Office 365 applications, identity and access management services, telephony, disaster recovery systems, and the monitoring tools that ensure the performance and availability of enterprise systems. The team operates a hybrid environment spanning Azure cloud services, on‑premises data centers in Los Angeles and San Francisco, and multiple enterprise platforms including Salesforce, Oracle, Odyssey, and the AS/400. Job Summary The Infrastructure and Cloud Services Manager provides leadership and hands‑on technical expertise for the State Bar's hybrid cloud and on‑premises infrastructure. This position oversees day‑to‑day operations and ensures timely resolution of issues including system outages, connectivity problems, performance degradation, backup failures, and other infrastructure incidents. The manager supports a team of technical specialists and provides the cross‑domain knowledge necessary for escalation, technical coordination, and maintaining continuity of critical infrastructure services. The role also manages contractors and service providers to ensure essential infrastructure services are maintained. This role is responsible for maintaining stable operations, minimizing risk, and guiding improvements to infrastructure services that support business systems and enterprise platforms. The manager also provides leadership for infrastructure‑dependent business and IT projects requiring cloud resource provisioning, system integrations, network planning, and performance tuning. The Ideal Candidate The ideal candidate brings broad experience across hybrid cloud and on‑premises infrastructure and is comfortable operating in a complex enterprise environment that spans multiple platforms and locations. They have practical expertise in Azure administration, Microsoft 365, identity services, networking, server administration, storage, and performance tuning, with strong analytical and troubleshooting skills. They excel in coordinating cross‑domain activities, supporting a team of subject matter experts, and managing vendor resources. They communicate effectively, work independently, take ownership of ensuring stable and dependable technology services for the State Bar's staff and the public, and serve as a hands‑on manager. Examples of Essential Duties Manage and administer hybrid infrastructure systems including cloud platforms, virtualization, storage, backup, and monitoring tools. Oversee server administration including configuration, patching, performance monitoring, system tuning, and lifecycle management. Direct network infrastructure operations including routing, switching, wireless, DNS, VPN, load balancing, firewalls, and traffic routing. Oversee the design, operation, and validation of enterprise backup and recovery solutions across on‑premises and cloud environments. Manage enterprise telephony, audio‑visual systems, and communication platforms. Propose and maintain operational and functional standards, practices, policies, and procedures. Ensure secure and reliable administration of Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams. Oversee identity and access management including Active Directory, Entra ID, provisioning, and group policy configuration. Monitor system health, alerts, performance, and capacity; lead incident response and conduct root‑cause analysis. Maintain and administer monitoring, alerting, logging, and infrastructure reporting tools. Perform infrastructure reviews, identify risks, and implement improvements to support operational stability and security. Support and coordinate infrastructure components of business and IT projects. Develop and maintain IT documentation, diagrams, standards, procedures, and runbooks. Oversee vendor management, contracts, SLAs, and procurement activities. Evaluate and recommend tools and technologies that support infrastructure modernization and scalability. Develop lifecycle management strategies for cloud resources, servers, network components, storage, and telephony. Provide technical escalation support across all infrastructure domains. Collaborate with Cybersecurity on vulnerability remediation, audits, and incident investigation. Lead and coordinate change management processes for infrastructure services. Provide guidance, coaching, and technical direction to staff. Ensure staff have the tools, training, and development for continuous growth. Knowledge of IT infrastructure technologies including servers, networks, cloud platforms, storage, Microsoft 365 services, identity and access management, telephony, monitoring, and automation tools. Hybrid cloud architecture, Azure administration, resource governance, networking, and cost optimization. Enterprise system performance monitoring, alerting, troubleshooting methodologies, and root‑cause analysis. Backup, disaster recovery, business continuity, high‑availability strategies, and incident response. Administrative and managerial principles including strategic planning, policy development, project management, budgeting, supervision, and conflict resolution. Methods for preparing technical reports, administrative documents, and operational procedures. Use of modern productivity tools, project management platforms, and communication technologies. Principles and practices of customer service and vendor management. Security, compliance, and operational standards applicable to enterprise infrastructure. Best practices for IT operations, configuration governance, and change management. Principles of systems and process analysis, design, and performance measurement. Advanced principles of information technology and data communications. Project management methodologies including scheduling, critical path identification, and delegation. Ability to Provide leadership, direction, and oversight for infrastructure operations and cloud services. Develop and implement goals, objectives, policies, procedures, and operational standards. Analyze business, operational, and technical needs to design scalable infrastructure solutions. Organize and prioritize work, develop effective plans, manage deadlines, and exercise sound judgment. Select, supervise, and develop technical staff. Adapt to changing priorities, environments, and operational demands. Facilitate consensus and resolve complex issues collaboratively. Collaborate with cross functional teams. Communicate technical and operational information clearly and persuasively. Maintain confidentiality and uphold ethical and professional standards. Ensure compliance with IT policies, practices, and regulatory requirements. Research and evaluate best practices and emerging technologies. Coordinate and administer technology projects from initiation to completion. Gather and evaluate information to draw logical conclusions and take action. Minimum Qualifications Education Bachelor's degree in information technology, computer science, engineering, or related field, or equivalent academic achievement. Experience Five years of full‑time experience in IT infrastructure operations or cloud services, including three years of supervisory or team‑lead experience. Desirable Certifications Azure Solutions Architect Expert, Microsoft 365 Administrator, VMware certification, ITIL v4 Foundation, CCNP, CRISC, CCS, CISM (optional). About the State Bar The State Bar of California's mission is to protect the public and includes the primary functions of licensing, regulation, and discipline of attorneys; the advancement of the ethical and competent practice of law; and support of efforts for greater access to, and inclusion in, the legal system. Our Values Clarity | Investing in Our People | Excellence | Respect | Growth Mindset Learn more about our values. DEI Statement We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect. Learn more about our commitment to DEI. #J-18808-Ljbffr

A technology company specializing in secure software solutions seeks a Technical Delivery Manager for INDOPACOM to oversee deployments in the Indo-Pacific region. The ideal candidate should have over 4 years of project management experience, particularly in technical environments, and must hold a Top-Secret Clearance. Responsibilities include driving execution, managing cross-functional teams, and ensuring compliance with classified standards. This role offers a chance to contribute to significant military projects and requires strong communication skills. #J-18808-Ljbffr

A leading financial services firm is seeking a Vice President, Managing Director for their Stock Plan Services. This remote position requires extensive experience in Relationship Management within the equity compensation field. You will be accountable for maintaining client relationships, ensuring satisfaction, and managing operational effectiveness and profitability. The ideal candidate will have strong analytical skills, demonstrate excellence in client service, and bring over 10 years of industry experience. A comprehensive benefits package and a dynamic work environment are offered. #J-18808-Ljbffr

Work Arrangement: Remote, Hybrid, or In-office A Day in the Life A typical day as a Wealth Transition Services Tax Manager might include the following: Reviewing ultra-high net worth 1041s and answering technical firmwide 1041 questions (multi-state filings, complex analysis of pass-through entity, hedge funds, partnerships and S corporation implications for Form 1041 filings). Working with tax staff to ensure 1041 tax returns are completed correctly by required deadlines and under firm processes. Interpreting and reviewing various legal documents in relation to estate and business succession planning (including the income tax ramifications of trust funding and trust administration). Technical research on income tax for trusts and estates for internal clients. Assisting clients which may have varied levels of tax knowledge (including family office clients and corporate trust companies). Looking at the tax situation of the individual and their estate/trusts from various angles to ensure the maximum tax benefit is applied. Managing client relationships internally and externally by proactively seeking solutions that add value to the client experience. Business development and billing responsibility. Assist in preparation of marketing materials and presentation of internal and external webinar trainings. Coaching and mentoring staff. Working with the firm Wealth Transition Services team on various advisory and compliance projects. Who You Are You have a Bachelor's degree in Accounting and an active CPA license or JD/LLM (taxation). You have 5+ years of experience in gift, trust, and estate tax in public accounting, law firm, or a related field. You are a 1041 expert and have superb research and tax abilities, and are able to provide technically sound recommendations and evaluations. You are an excellent communicator -- your verbal and written communication skills are outstanding. The Wealth Transition Services Manager/Senior Manager will interact with clients in the high net worth and ultra-high net worth space and will speak to groups on wealth transition topics. You are a multi-tasking master and there is never a deadline you can't meet. You have experience developing business and networking. You are excited about working in a growing top-25 CPA firm and have the ability to assist with multiple engagements across the country. Must be authorized to work in the United States now or in the future without visa sponsorship. Making an Impact Together People join Eide Bailly for the opportunities and stay because of the culture. At Eide Bailly, we've built a collaborative workplace based on integrity, authenticity, and support for one another. You'll find opportunities for education and career growth, a team dedicated to your success, and benefits that put your family's needs first. Hear what our employees have to say about working at Eide Bailly. Compensation $92,000-$160,000 Our compensation philosophy emphasizes competitive and equitable pay. Eide Bailly complies with all local/state regulations regarding displaying ranges. Final compensation decisions are dependent upon factors such as geography, experience, education, skills, and internal equity. Benefits Beyond base compensation, Eide Bailly provides benefits such as: generous paid time off, comprehensive medical, dental, and vision insurance, 401(k) profit sharing, life and disability insurance, lifestyle spending account, certification incentives, education assistance, and a referral program. Next Steps We'll be in touch! If you look like the right fit for our position, one of our recruiters will be reaching out to schedule a phone interview with you to learn more about your career interests and goals. In the meantime, we encourage you to learn more about us on Facebook, Twitter, Instagram, LinkedIn or our About Us page. For extra assistance in your job search journey, explore EB Career Resources-a complimentary external tool that offers career exploration, resume workshops, interview prep and other professional development options. Eide Bailly LLP is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local, state or federal laws #LI-MB1 #LI-REMOTE

The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. This fully remote role requires strong leadership, operational oversight, and adherence to ITIL best practices. The manager ensures service levels are met, escalations are handled effectively, and continuous improvement initiatives are implemented across Incident Management, Problem Management, and Knowledge Management. Occasional travel may be required to meet with customer representatives. Responsibilities Manage and mentor Tier 1 Service Desk Technicians, ensuring that all government mandated SLAs and internal KPIs are met or exceeded. Oversee scheduling and staffing for 24x7x365 coverage. Monitor First Call Resolution and speed of answer. Work with field services and outside groups to ensure expedient and accurate routing of tickets that cannot be handled by tier 1. Follow ITIL best practices for Incident Management, ensuring Incident Management Team follows proper escalation protocols and has the necessary resources to facilitate stand up calls for incident resolution. Work with customer to ensure compliance of outside groups as necessary. Follow ITIL best practices for Problem Management, ensuring Problem Management Team has sufficient resources to perform Root Cause Analysis. Work with customer to ensure that other groups provide sufficient cooperation and information to assist with Problem Management function. Follow ITIL best practices for Knowledge Management, ensuring that the knowledge base is accurate and continually improved. Follow ITIL best practices for Service Request Management, ensuring that requests are handled in a timely manner and escalated or assigned to the proper group in a timely manner. Ensure that all weekly, monthly, quarterly and ad hoc reports are accurate and completed before deadline. Monitor productivity and work compliance of all remote workers. Ensure proper training of incoming agents. Have virtual weekly and on demand meetings with customer representatives and collaborate with them to ensure that all needs are met. Ensure that security incidents are handled in compliance with customer requirements. Work with PMO resource manager to ensure proper assignment and tracking of government provided assets. Ensure that VIP customers are provided with enhanced support per customer requirements. Oversee Account Management Group, ensuring that they meet all customer requirements. Ensure follow-up on low customer survey scores, and any other reported issues. Qualifications Requirements: Bachelors degree with 8-12 years of experience. Minimum 3 years of IT Service Desk experience, with an additional 2 years in a leadership role. Minimum 3 years of hands-on experience implementing and managing ITIL practices, including Incident, Problem, and Knowledge Management. Strong understanding of ITSM tools and ITIL framework. Ability to manage remote teams effectively in a 24x7 environment. ITIL 4.0 foundation certification. Help Desk Institute or Service Desk Institute certification. Desired Qualifications MCSA Office 365 certification Clearance required: Must be able to obtain and hold a public trust clearance #ar #nss #tm #AR #NSS Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $120,000.00 - USD $120,000.00 /Yr.

**Who We Are** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. **What We Offer** Salary: $158,500.00 - $218,000.00 Location: Santa Clara,CA You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits (********************************** . **FP&A Manager, Global Field Services** This role serves as the Financial Planning & Analysis Manager for AGS Field Team (Sales, FSO, iTeam, SPO) a $6B Revenue business that have significant activities in 7 regions across the globe (North America, Europe, Taiwan, China, Japan, Korea and Southeast Asia) The FP&A manager supervises 3 analysts who provide the consolidations for the Field and, financial management and analysis support for iTeam, SPO/Productivity Initiatives. **Key Responsibilities** + Manage financial cadence, calendar and targeting process for Regions worldwide + Business Modeling for Long-Term growth and Productivity Initiatives to support DOW + Serves as finance manager for analysts supporting iTeam and SPO Organization + Drive process enhancement including system integrations * AGS(Applied Global Services) drives Applied Materials' expansion into fab-wide services, ensuring customer fabs run at peak performance. AGS offers comprehensive solutions-including materials, spare parts, engineering expertise, and outsourced maintenance-throughout the equipment lifecycle. Leveraging AI-driven insights and a global parts distribution network, AGS optimizes system performance, improves yield, and increases output. **Skills, Knowledge, Experience and Education** + Leadership : Manages team of 3 serves as Business partner for key Field Service org. Sets organizational priorities and allocates resources + Problem Solving : Identifies and resolves complex technical, operational and organizational problems to drive efficiency + Communication and Influence : Clear and timely communication with executives and world-wide field finance organization. Impacts the business decision by data driven business analysis and insights + Interpersonal Skills : Influences others internally and externally, including senior leadership **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 10% of the Time **Relocation Eligible:** No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site (**************************************************** accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Join us at Sparksoft, where we're not just another tech company-we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation. Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders. We are Sparksoft! ROLE & RESPONSIBILITIES: The Service Desk Operations Manager is responsible for the day-to-day management of Tier 1 contact center operations supporting the program. This role ensures service delivery excellence, strict adherence to KPIs/SLAs, and continuous improvement of operational processes. The Operations Manager will lead teams, manage performance metrics, coordinate outage communications, and implement best practices to optimize customer experience and operational efficiency. Run daily operations for the Tier 1 IT service desk, including queue monitoring, staffing adjustments, and workload balancing across phones, tickets, and other channels. Develop, monitor, and report on performance metrics to ensure ITSM KPIs and SLAs are consistently achieved. Implement workflow redesigns and best practices to streamline technica, support operations and enhance customer experience. Lead and support Supervisors, providing coaching, direction, and feedback so they can effectively manage and develop their SDR teams. Collaborate with Quality, Training, and Knowledge Management to reinforce quality standards, ensure KBAs/SOPs are followed, and support new process rollouts. Act as an operational point of contact during incidents, outages, and major events, ensuring clear communication and guidance to the floor. Drive continuous improvement initiatives through training, coaching, and process REQUIRED EXPERIENCE: Minimum 7 years of professional experience, including at least 3 years in people management. 5+ years' hands-on experience with ServiceNow and NICE CXone in a service desk or contact center environment. 3+ years of leadership experience in an IT Support or contact center setting, managing metric-driven teams. Strong background in KPI/SLA management, ITSM analytics, and process optimization. Must be able to obtain and maintain a Public Trust clearance. Must have lived in the United States 3 out of the past 5 years. PREFERED EXPERIENCE: . Experience in healthcare, government, or Marketplace programs. Hands-on expertise with CXone Studio (IVR, scripting) and ServiceNow customization. Relevant certifications (ITIL, HDI, PMP, or similar). EDUCATION & CERTIFICATIONS: Bachelor's degree in relevant field or equivalent combination of education and experience. (Experience may be substituted in lieu of a degree). WHAT WE OFFER: At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected. That's why we've built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities, we're committed to helping you thrive both inside and outside of work. When you join Sparksoft, you'll enjoy: Competitive compensation and a 401(k) with employer contributions to help you plan for the future Flexible paid time off and hybrid ways of working that support true work-life balance Comprehensive health coverage-including medical, dental, vision, life, and disability insurance A curated in-office experience designed to foster community, team connections, and innovation Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events Training and development programs that build new skills and prepare you for leadership roles A collaborative, transparent, and fun culture-recognized as a Great Place to Work Accessibility and Accommodations: Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process, please contact us at Sparksoft.Accommodations@sparksoftcorp.com or call ************. Requests are reviewed and fulfilled on a case-by-case basis. Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft, please report it immediately to our security team at ***********************. Artificial Intelligence (AI) Policy: While Sparksoft recognizes the value of artificial intelligence in the workplace, our hiring process is designed to assess each candidate's individual skills, judgment, and problem-solving abilities. To maintain the integrity of this process, the use of AI tools at any stage of the application or interview is strictly prohibited. Violations of this policy may result in disqualification from consideration.

Job Description: Short Description:Service Desk Technician - Senior Complete Description: The Service Desk Technician - Senior provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the OCFO and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems. Duties & Responsibilities: a. Respond to service requests and service incidents reported by Client staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements. b. Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. c. Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications. d. Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets. e. Interact with network team and application development teams to restore services and/or identify and correct issues. f. Simulate or re-create user problems to resolve incidents. g. Recommend system modifications to reduce user problems and service incidents. Required Experience: At least five (5) years of experience in the following: a. Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; b. Providing help desk support for iOS devices, iOS-based applications, and iCloud account management; c. Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets; d. Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. e. ITIL v4 Foundation f. CompTIA A+ certification Preferred Experience: At least five (5) years of experience in the following: a. Endpoint protection and management tools such as Cisco, AMP, Absolute, or HP SureClick; b. IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Skill:· Experience providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management. Required 5 Years · Experience providing help desk support for iOS devices, iOS-based applications, and iCloud account management. Required 5 Years · Experience configuring, imaging, and deploying Windows based laptops, printers, and desktop assets. Required 5 Years · Experience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. Required 5 Years · ITIL v4 Foundation Required · CompTIA A+ Required · Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick. Desired · Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Desired Flexible work from home options available. Compensation: $38.00 - $43.00 per hour About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

Category Information Technology Tracking Code FCA 5232-585 Type Full-Time/Regular CALIBRE, an employee-owned Management Consulting and Digital Transformation Company, is looking for a highly motivated Service Desk Manager to join our team supporting a Federal client. The CRM serves as the local primary point of contact for the assigned Customer (7th Signal) on site. Coordinates AESD support provided to the AESD Customer and associated end users. ACTIVE SECRET CLEARANCE REQUIRED. Essential Functions * Liaison between service desk operations and supported organizations for issues related to customer satisfaction, service desk ticket failures, updates to process/policy changes, and service impacts * Review tickets to ensure consistency in documentation to standards * Actively participate and lead customer status calls * Conduct periodic On-Site visits with supported organizations and service desk (when requested) * Communicate action plans to customer base during outages or impact to service desk operations * Develop Strategic communications for process changes driven by both the service desk and customer environment * Support continuous process improvements to improve performance levels through reporting trends and ticket analysis * Drive client satisfaction on the Service Desk * Coordinate and test ITSM configuration changes with our platform developers and onboarded customers * Educate onboarded customers on enhancements and new capabilities as they are deployed * Partner with other departments such as Knowledge Management and Incident Management to collaborate on improving service desk processes and socialize known issues such as system degradations Competencies * Customer Service Management * Training * Help Desk Management Supervisory Responsibility CRM has oversight of the Help Desk Agents Work Environment This is a remote Opportunity Required Skills * B.S. degree in business, CIS, marketing, or other related discipline or the equivalent combination of education and professional training, with 3 years of customer service experience * Must have or be able to obtain ITIL V4 Foundations Certification within 60 days of hire * Experience working in service desk operations to include standard call flows, ticketing systems, and ticket logging; experience with ServiceNow is highly preferred, to include Case Management, Major Issue Management, Visualization & Dashboard creation, and minor familiarity with other ServiceNow capabilities such as Hardware & Software Management, Field Services Management and Strategic Portfolio Management * Competency in call center tracking tools * Basic understanding of Enterprise-level Information Technology tools and practices * Demonstrated ability to learn customer support processes and techniques * Excellent analytical and problem solving skills * Excellent oral and written communication skills, should be able to confidently brief/present updates on weekly meetings with various stakeholders * Experience working with, and an understanding of, U.S. Department of Defense and U.S. Army IT policies and directives, and a strong understanding of the Army working environment * Must be a U.S. Citizen * ACTIVE Secret Clearance required Required Experience CALIBRE and its subsidiaries are an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package. To be considered, please apply via our website at ******************* Come join our dynamic team. #CALIBRECareers This position is located in Washington D.C. View the Google Map in full screen.

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. As a key contributor to the Professional Services Team, the ideal candidate will be a passionate, driven individual who can lead and manage a team of technical, individual contributors that delight customers in their successful implementations. This role is equal parts Manager, Trainer, and enabler of the Platform Engineers to perform high-quality work. Key Responsibilities: Hone and expand the technical abilities of your team and peers on a continuous basis. Manage and oversee skills-development of a team of Platform Engineers. Activities vary from highly technical hands-on work to tactical day-to-day Management oversight. Delivery Focus: Working with your peers in PS and PS Delivery, achieve quarterly/annual revenue and quality targets. Attend all Delivery-centric calls, addressing assignment requests and project escalation activities. Perform timesheet and project health reviews, including project trending, project technical oversight, identifying opportunities for delivery improvement. Achieve and maintain expertise over Five9 product, associated applications and partner (ISV) integrations. Articulate the value of Five9's Professional Services through demonstrations and open discussion with customers and prospects. Actively participate in hiring and recruiting of Platform Engineers and other related roles as required. Communicate professionally and effectively with internal and external stakeholders. Maintain technical prowess by spending 10 to 20% of your time assisting customer implementations. Participate in PS Product Readiness activities, to include the creation of internal technical training materials. Serve as an advocate for our customers and internal technical resources, to prioritize product enhancements and defect remediation. Key Qualifications: 10+ years of Professional Services experience. 5+ years line Management experience directly leading technical teams. Minimum 5-8 years Consulting experience in a Cloud Computing or Telephony environment. Prior experience managing budgets, staff, and external consultants. Proven track record of Management and Leadership skills required to drive operational efficiency throughout a global Professional Services organization. Experience with implementing TDM and/or VoIP Call Center solutions (Five9, Genesys, Avaya, Cisco, Aspect, LiveOps, Contractual, InContact, Interactive Intelligence and/or CosmoCom) is required. Strong knowledge of CRM and Lead Management solutions (Salesforce, NetSuite, Oracle, Dynamics and Velocify) is preferred. Must be willing to travel up to 50% regionally with some national and international travel possible (valid passport required). Self-starter possessing excellent time management skills; Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction. Excellent verbal and written skills required. Technical certifications are a plus. B.S. or B.A. required. MBA a plus. Key Skills: Strong technical knowledge of SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, Web Services, and Call Center practices. Experience with WFO Applications is a plus. Must possess a strong combination of technical call center expertise, client development, and configuration experience. Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients' needs is imperative. Software Development experience a plus. Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $81,900-$228,200 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: ********************************** Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

The Global Service Product Marketing Manager is the strategic and executional leader responsible for shaping and scaling Tektronix's global service strategy across the Service Solutions Organization (SSO). In this highly visible role, you will define the vision, roadmap, and go-to-market strategy for our full services portfolio-ensuring our solutions deliver measurable customer value, market differentiation, and profitable growth across Tektronix, Keithley, and Elektro-Automatik. You will be the champion of service innovation at the intersection of Product, Sales, Marketing, Operations, and Customer Success. You bring deep customer understanding, commercial acumen, and data-driven decision-making to build offerings that win in the market and accelerate attach, renewals, and long-term customer loyalty. This is a role for a builder: someone who thrives in cross-functional environments, influences without authority, and turns insights into compelling products, pricing strategies, and bold market plays. Primary Responsibilities: Service Portfolio Leadership Own the end-to-end lifecycle of the global service portfolio-defining a clear service vision, strategy, and multi-horizon roadmap. Leverage customer, competitive, and market insights to prioritize offerings that drive revenue, attach, and margin growth. Business Ownership & Performance Deliver monthly, quarterly, and annual business targets (revenue, attach rate, coverage, profitability). Apply Ralliant Business System (RBS) principles to drive disciplined planning, commercial execution, and continuous improvement. Go-to-Market Strategy & Execution Lead the global go-to-market strategy for new and existing service offerings. Partner with Instrument Product Management, Sales, Marketing, and global channel teams to drive adoption, market share, and attach. Develop sales enablement assets, competitive positioning, and high-impact training that elevate the field's ability to articulate value. Value Proposition & Messaging Define and communicate compelling value propositions rooted in customer insights, industry trends, and differentiated service capabilities. Ensure consistent, customer-centric messaging across global regions and partner organizations. Customer Insights & Competitive Strategy Conduct VOC, market research, and competitive analysis to deeply understand customer workflows, pain points, and buying preferences. Identify emerging service trends, pricing shifts, and competitive threats-and translate them into actionable strategies. Cross-Functional Alignment & Delivery Align SSO Operations, Tektronix business units, and global teams to deliver world-class service performance against SLAs. Drive consistent global execution, ensuring offerings are delivered at high quality and scale. Pricing & Commercial Strategy Own global pricing strategy for services, warranties, lifecycle programs, and EOL policies. Partner with regional leaders to maximize price realization, mix enhancements, and profitability improvements. Strategic Leadership & Planning Contribute to SSO's long-term strategic planning, policy deployment, and 3-5-year growth initiatives. Operate as a thought leader who challenges the status quo and brings forward data-driven, transformational ideas. Performance Management and Rhythm of the Business Achieve monthly, quarterly & annual business goals and key performance metrics (including but not limited to revenue, attach rate, and profitability) through use of FBS, effective business leadership, execution of commercial strategies, and partnership with Tek instruments & marketing teams. Essential Competencies: Customer Obsessed - derives meaningful customer insights that can be turned into compelling end user solutions. Deliver Results - drives change through others to deliver measurable results. Strategic - converts transformative ideas to practical steps & solutions that deliver real results. Innovate for Impact - delivers breakthroughs by taking risks, experimenting, and iterating quickly. Inspiring - exhibits strong leadership skills characterized by a high degree of humility, strong followership, and the ability to work at multiple levels of the organization to drive results. Build extraordinary teams - leads inter-company and cross-functional teams to meet objectives and demonstrated organizational agility to interface with and influence all levels of the organization and across functional boundaries. Courageous - challenges the status quo and makes difficult decisions0. Adaptable - learns from mistakes and adjusts quickly and accordingly. Lead with RBS - analytical thinker, process-oriented, obsessed with continuous improvement, and manages by fact gathered at Gemba . Qualifications: Bachelor's degree in business, Marketing, Engineering or related technical field; MBA or MS in Management preferred. 5+ years of product marketing or product management experience with demonstrated commercial ownership (P&L, pricing, lifecycle). Proven success marketing products or services globally and growing market share in competitive environments. Strong experience driving operational excellence using kaizen, root-cause analysis, and continuous improvement tools. Demonstrated ability to balance short-term performance (orders, revenue, profitability) with long-term strategic initiatives. Experience in branded B2B or B2C organizations, ideally with complex, technical, or service-based offerings. Track record of leading VOC-driven product strategies and identifying new revenue/growth opportunities. Ability to influence and lead across matrixed organizations, building trust and alignment across product, sales, marketing, and operations. #LI-TD1

LOCK DESK MANAGER The Lock Desk Manager oversees daily lock desk operations and provides support for Secondary Marketing activities across both Wholesale and Correspondent mortgage channels. This role ensures accurate and timely processing of loan locks, pricing updates, and investor communications, while also setting policies, ensuring compliance and resolving escalations for a smooth and profitable loan pipeline. Job Duties Manageand oversee daily lock desk operations, includingprocessing rate locks, extensions, and change requests, and relocks, ensuringtimelyandaccuratepricing. Supervise and provide daily communication to the offshore lock desk team, ensuring accuracy, consistency, andtimelycompletion of tasks. Maintain lock desk system accuracy, includingtimelyupdatesofpricing, products, and investor guidelines as directed by Capital Markets leadership. Act as the primary point of contact for Sales and Operations staffregardinglock-related questions, issues, and exceptions, escalating complex matters to the VP, Capital Markets as needed. Monitor and reconcile lock activity, ensuring proper documentation and adherence toestablishedprocedures. Support the delivery of loans to investors by preparing and validating lock data. Implement and enforce rate lock policies, ensuring adherence to investor guidelines andregulatoryrequirements. Partner with Sales, Secondary Marketing, and Operations to streamline processes, resolve issues, and support heading strategies. Provide reporting and data analysis on pipeline activity, lock fallout, and investor performance to support Capital Markets decision making. Train, and oversee offshore team members to ensure compliance with company standards and efficient support of lock desk functions, including setting performance metrics (KPIs), and ensuring service levels are met. Ensureaccuratedata entry in the Loan Origination System (LOS) and Product & Pricing Engines (PPE). Assistwith audits, reporting requests, and compliance reviews related to lock desk and investor delivery activities. Recommend workflow improvements and systemenhancements to increase efficiency and reduce errors in lock desk operations. Competencies Accountability -Takes ownership of work and outcomes, consistently following through on responsibilities and meeting commitments. Attention to detail -Looks for ways to improve and promote quality of work anddemonstratesaccuracy and thoroughness. Collaboration -Actively builds trust-based relationships across teams and levels, fostering open communication, collaboration, and shared goals. Customer Service -Understands andmaintainsclient needs and relationships, internal and external, as the primary driver of work goals and activities. Proactive -Demonstrates forward thinking by planning ahead,seeking outimprovements, and acting decisively to move work forward. Work Environment Hybrid: This role follows a hybrid schedule, with a combination of in-office and remote work. Employees are expected to be on-site as determined by department needs, most hybrid employees follow a schedule of 3 days in-office, 2 days remote, unless otherwise stated. Standard office equipment, including a computer, headset, and webcam, is provided for use in both settings. A reliable internet connection and a professional home workspace are required. Minimum Qualifications Bachelor's degree in Finance, Business, or related field, or equivalent work experience. Minimum 2years of experience with Secondary MarketingLock Desk or related mortgagefunctions, with 1 yearof supervisory experience. Proven leadership and team management experience. Experience with Encompass, Lender Price,and Optimal Blue isrequired. Strong experience with loan lock processes,pricingand investor guidelines. Deep knowledge of mortgage products, secondarymarketsand investor guidelines. Demonstrated ability to manage daily communications and workflow with offshore teams. Excellent attention to detail,accuracyand organization skills. Strong written and verbal communication skills, with the ability to collaborate across departments. Preferred Qualifications Familiaritywith mortgagepipelinemanagement and investor loan delivery process. Advanced Excell skills and experience working with large data sets. Strong problem-solving skills and ability toidentifyprocess improvements. Knowledge of compliance requirements in mortgage banking (agency and investor guidelines). Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate via oral and written communication, such as phone calls, emails, and ticketing systems. The employee frequently is required to stand, walk, use hands and fingers and reach with hands and arms. This role may require long periods of sitting at a desk and working on a computer. The employee may occasionally be asked to pick up and/or move up to 15 pounds. Duties Disclosure The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time, with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process. Who We Are: SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms. About the Job: Responsible for the day-to-day leadership and management of the assigned team. Takes actions to protect the confidentiality, integrity, and availability of data. General schedule Monday-Friday, Eastern time business hours with some flexibility. This position requires an appropriate virtual home office environment, working remotely. The role routinely uses standard office equipment such as computers and mobile devices. Travel is occasionally required to support business requirements for Go-Live installations or training which may require travel by air, vehicle, or train. This position requires a current certification in Resolute HB or Resolute PB, a more suitable candidate will have both and possibly even additional Epic certs. What You'll Do: * Creates a positive and motivating environment, centered in feedback & development, that values, encourages & supports engagement of a diverse staff * Delegates work in a way that is empowering & engaging, assuming responsibility for the outcomes of self & others. Clearly assigns responsibility for tasks and decisions, sets clear objectives and measures, provides immediate feedback while monitoring results * Possesses clinical / business /technical knowledge and skills to enable moving beyond traditional ways of doing things to push past the status quo * Possesses expert operational and systems to act as in an advisory capacity to identify, design, and implement technological solutions to business needs * Fosters a culture of collaborative and transparent communication with staff, internal information technology teams, and management, along with external business partners, stakeholders, and vendors * Provides leadership in difficult situations/conflicts and reads situations quickly to find common ground/achieve cooperation Who You Are: Education: * Bachelor's degree or equivalent in Computer Science or related field or a bachelor's degree in a healthcare-related field. Master's degree in cyber security preferred. Licensure/Certification: * Certification in Resolute HB or Resolute PB, Required Experience: Minimum of 5 years of IT/Clinical/Operational experience in the healthcare industry, as well as management experience is required. Management experience, specifically as an Application Manager, Application Lead, Project Manager or equivalent role is preferred. Relevant software experience is also preferred, specifically with healthcare applications used by the organization. Healthcare Clinical/Business Leaders with significant knowledge of IT applications and demonstrated associated skills may be considered. Why You'll Love Us: * Health, dental, prescription, and vision coverage for full-time & part-time employees * Short-term disability, long-term disability, and life insurance coverage * Competitive pay * Tuition Reimbursement * 403(b) Retirement Savings Plan And more! Work Shift: General schedule Monday-Friday, Eastern time business hours. Occasional requirements to cover special events/staff requirements during hours outside those generally worked maybe necessary. Participation in a leadership on-call schedule rotation is required. SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

Faire is an online wholesale marketplace built on the belief that the future is local - independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town - we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants. By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We're looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours. About this role Faire is looking for a Manager, IT Support to lead and develop our global IT Support team across Waterloo, Toronto, London, New York, and San Francisco. This role blends people leadership, operational excellence, and data-driven management, helping shape how Faire delivers world-class IT support at scale. You'll coach and motivate a distributed team to deliver exceptional service, build cohesion across regions, and ensure our processes, tools, and automations evolve with the company's growth. The ideal candidate thrives on using metrics and dashboards to drive accountability, improve performance, and continuously raise the bar for how IT enables Faire's employees. If you're a forward-thinking leader who loves building strong teams, simplifying complex operations, and turning data into action, this role is for you. This role is NOT eligible for hybrid work. You will be required to come into office 5 days a week. What you'll do Lead and coach a global IT Support team across four offices, building alignment, accountability, and a shared sense of purpose. Develop and track key metrics and SLAs, building and using dashboards to measure success and identify opportunities for improvement. Drive operational excellence by designing scalable processes and playbooks that ensure consistent service worldwide. Promote automation and efficiency, leveraging modern tools to reduce manual effort and improve responsiveness. Collaborate with IT Leadership on global initiatives that enhance employee experience and streamline IT operations. Serve as a hands-on leader, assisting with complex escalations and ensuring long-term, root-cause solutions. Foster a culture of continuous improvement, where the team uses feedback and data to evolve how we work. Partner cross-functionally with teams like Workplace, People Ops, and Engineering to deliver a seamless technology experience for all Faire employees. Qualifications 7+ years of IT Support experience, with 3+ years managing or leading teams. Proven success managing global or multi-site IT operations in a fast-paced environment. Demonstrated ability to build and manage metrics, SLAs, and dashboards that drive accountability and performance. Experience coaching, developing, and motivating teams through clear goals and measurable outcomes. Strong understanding of Mac environments, SaaS applications, and collaboration tools (Google Workspace, Atlassian, Zoom, Slack, etc.). A forward-thinking mindset with enthusiasm for improving processes and implementing automation. Excellent communication skills and the ability to lead with empathy and influence across time zones. Salary Range San Fransisco : the pay range for this role is $131,000 to $180,500 per year. This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future. Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting. Applications for this position will be accepted for a minimum of 30 days from the posting date. Why you'll love working at Faire We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process. We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners. We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy. We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality. Faire was founded in 2017 by a team of early product and engineering leads from Square. We're backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog. Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (************************** Privacy For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire's Privacy Notice (******************************

Office of Information Technology Annual Salary Range: $126,222 - $168,276 FLSA Exempt / Non-Union Represented allows for up to four days of remote work per week About the Office The Office of Information Technology (IT) is responsible for enabling the State Bar's internal and external stakeholders through the management, implementation, and maintenance of technology systems that support the State Bar's mission and goals. IT builds and maintains functional capabilities, supports innovation, and ensures systems operate smoothly, efficiently, and securely across the enterprise. About the Division The IT Operations & Security division within the Office of Information Technology manages the State Bar's core technology environment, including infrastructure, end-user support, and cybersecurity. The division ensures that systems remain secure, reliable, and accessible so staff can work effectively and the public can access essential State Bar services. These functions form the technological backbone of mission-critical operations across the organization. Within this division, the Infrastructure Team supports and maintains the State Bar's foundational technology components, including servers, networks, cloud platforms, storage, Office 365 applications, identity and access management services, telephony, disaster recovery systems, and the monitoring tools that ensure the performance and availability of enterprise systems. The team operates a hybrid environment spanning Azure cloud services, on-premises data centers in Los Angeles and San Francisco, and multiple enterprise platforms including Salesforce, Oracle, Odyssey, and the AS/400. Job Summary The Infrastructure and Cloud Services Manager provides leadership and hands-on technical expertise for the State Bar's hybrid cloud and on-premises infrastructure. This position oversees day-to-day operations and ensures timely resolution of issues including system outages, connectivity problems, performance degradation, backup failures, and other infrastructure incidents. The manager supports a team of technical specialists and provides the cross-domain knowledge necessary for escalation, technical coordination, and maintaining continuity of critical infrastructure services. The role also manages contractors and service providers to ensure essential infrastructure services are maintained. This role is responsible for maintaining stable operations, minimizing risk, and guiding improvements to infrastructure services that support business systems and enterprise platforms. The manager also provides leadership for infrastructure-dependent business and IT projects requiring cloud resource provisioning, system integrations, network planning, and performance tuning. The Ideal Candidate The ideal candidate brings broad experience across hybrid cloud and on-premises infrastructure and is comfortable operating in a complex enterprise environment that spans multiple platforms and locations. They have practical expertise in Azure administration, Microsoft 365, identity services, networking, server administration, storage, and performance tuning, with strong analytical and troubleshooting skills. They excel in coordinating cross-domain activities, supporting a team of subject matter experts, and managing vendor resources. They communicate effectively, work independently, take ownership of ensuring stable and dependable technology services for the State Bar's staff and the public, and serve as a hands-on manager. Examples of Essential Duties Manage and administer hybrid infrastructure systems including cloud platforms, virtualization, storage, backup, and monitoring tools. Oversee server administration including configuration, patching, performance monitoring, system tuning, and lifecycle management. Direct network infrastructure operations including routing, switching, wireless, DNS, VPN, load balancing, firewalls, and traffic routing. Oversee the design, operation, and validation of enterprise backup and recovery solutions across on-premises and cloud environments. Manage enterprise telephony, audio-visual systems, and communication platforms. Propose and maintain operational and functional standards, practices, policies, and procedures. Ensure secure and reliable administration of Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams. Oversee identity and access management including Active Directory, Entra ID, provisioning, and group policy configuration. Monitor system health, alerts, performance, and capacity; lead incident response and conduct root-cause analysis. Maintain and administer monitoring, alerting, logging, and infrastructure reporting tools. Perform infrastructure reviews, identify risks, and implement improvements to support operational stability and security. Support and coordinate infrastructure components of business and IT projects. Develop and maintain IT documentation, diagrams, standards, procedures, and runbooks. Oversee vendor management, contracts, SLAs, and procurement activities. Evaluate and recommend tools and technologies that support infrastructure modernization and scalability. Develop lifecycle management strategies for cloud resources, servers, network components, storage, and telephony. Provide technical escalation support across all infrastructure domains. Collaborate with Cybersecurity on vulnerability remediation, audits, and incident investigation. Lead and coordinate change management processes for infrastructure services. Provide guidance, coaching, and technical direction to staff. Ensure staff have the tools, training, and development for continuous growth. Knowledge of: IT infrastructure technologies including servers, networks, cloud platforms, storage, Microsoft 365 services, identity and access management, telephony, monitoring, and automation tools. Hybrid cloud architecture, Azure administration, resource governance, networking, and cost optimization. Enterprise system performance monitoring, alerting, troubleshooting methodologies, and root-cause analysis. Backup, disaster recovery, business continuity, high-availability strategies, and incident response. Administrative and managerial principles including strategic planning, policy development, project management, budgeting, supervision, and conflict resolution. Methods for preparing technical reports, administrative documents, and operational procedures. Use of modern productivity tools, project management platforms, and communication technologies. Principles and practices of customer service and vendor management. Security, compliance, and operational standards applicable to enterprise infrastructure. Best practices for IT operations, configuration governance, and change management. Principles of systems and process analysis, design, and performance measurement. Advanced principles of information technology and data communications. Project management methodologies including scheduling, critical path identification, and delegation. Ability to: Provide leadership, direction, and oversight for infrastructure operations and cloud services. Develop and implement goals, objectives, policies, procedures, and operational standards. Analyze business, operational, and technical needs to design scalable infrastructure solutions. Organize and prioritize work, develop effective plans, manage deadlines, and exercise sound judgment. Select, supervise, and develop technical staff. Adapt to changing priorities, environments, and operational demands. Facilitate consensus and resolve complex issues collaboratively. Collaborate with cross functional teams. Communicate technical and operational information clearly and persuasively. Maintain confidentiality and uphold ethical and professional standards. Ensure compliance with IT policies, practices, and regulatory requirements. Research and evaluate best practices and emerging technologies. Coordinate and administer technology projects from initiation to completion. Gather and evaluate information to draw logical conclusions and take action. Minimum Qualifications Education Bachelor's degree in information technology, computer science, engineering, or related field, or equivalent academic achievement. Experience Five years of full-time experience in IT infrastructure operations or cloud services, including three years of supervisory or team-lead experience. Desirable Certifications Azure Solutions Architect Expert, Microsoft 365 Administrator, VMware certification, ITIL v4 Foundation, CCNP, CRISC, CCS, CISM (optional). About the State Bar The State Bar of California's mission is to protect the public and includes the primary functions of licensing, regulation, and discipline of attorneys; the advancement of the ethical and competent practice of law; and support of efforts for greater access to, and inclusion in, the legal system. Our Values Clarity | Investing in Our People | Excellence | Respect | Growth Mindset Learn more about our values. DEI Statement We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect. Learn more about our commitment to DEI.

Our global Tech team operates in an agile manner within a dynamic product organization. Immerse yourself in a collaborative environment where innovation thrives, and your contributions will play a direct role in shaping the path of our cutting-edge products. As a key player in our agile setup, you'll have the opportunity to enhance efficiency, foster creativity, and play a pivotal role in our product development process. Become part of a team that embraces adaptability and values continuous improvement, ensuring we stay at the forefront of global technology advancements. From our HQ in central Paris, connect with our experts located across the world, and start an exciting journey with international opportunities. Your key missions: You will be required to work on leading Service Management Platforms like ServiceNow. For reporting and analytics, you will be required to work with ServiceNow reporting capabilities and with PowerBI and other reporting tools/ platforms. Other related products like Jira Service Management, Confluence etc. will also be helpful to execute day-to-day responsibilities. More precisely, you will: * The Service Manager ensures the business gets maximum benefits and value from its IT services and product through the implementation of pragmatic and effective IT service management. * Contribute to a global IT service management practice that allows IT teams to deliver services more effectively; by providing solutions, processes, governance, and expert consulting in IT Service Management across the organization. * You are sensible to customer satisfaction and service level in a fast moving environment; and prone to new ways of working. * This role is essential for improving end to end service and process effectiveness in support of business objectives. You must simplify the process and tool landscape, improve policy compliance, and ensure best in class implementation and execution of all service management processes. * You are familiar with problem solving techniques and continuous improvement methodology will be required * You are familiar with broader set of technologies and basic Cybersecurity topics will be helpful to understand the eco-system of Tech solutions/ capabilities and their purpose/ impacts If you recognize yourself in the following description, don't wait and apply! * You have a bachelor's degree in business, technology, management, or a related field; * You have 7+ years of experience in service management, preferably in a global or multinational company * Certifications like ITIL 4 Foundation are preferable but at the minimum, working knowledge of ITIL processes is required * You have working knowledge of Service Now platform is preferable but at the minimum, experience with other large ITSM products is required * You have a strong understanding of customer service principles and best practices * Proficiency in project management and data analysis tools * Familiarity or prior working experience in Agile Ways of working. * You are fluent in English Wait, there's more… We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events… Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies. Job Posting End Date: Target Hire Date: 2025-07-01 Target End Date:

Description AmeriSave Mortgage has set the standard in online mortgage lending with over $130 billion in funded loan volume. As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence. Our employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they're celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers. At AmeriSave, we're one team with one shared dream - to be the best. Let's redefine excellence together! What You'll Do: Manage the Dispositions Team (Vendor) comprised of 4-5 team members (coaching, performance reviews, corrective actions, etc.) Test/monitor/assist with escalated disposition reversals Delegate and process urgent disposition requests Input IT tickets and identify automation and process efficiencies for Sales, Operations, and Dispositions Team Assist the Customer Service and Complaint Teams with file reviews and corrections Pull and review the following reports daily/as needed: Unprocessed Decline/Cancel - review and process files Canceled as Duplicate - check for errors Declined as Incomplete - check for errors Applications Still Active - manage aged loans HMDA/MCR Report-check for errors ECOA Clock Monitoring - manage ECOA compliance including processing files to remain in compliance Decline Dashboard - assign work tasks Manage the Compliance/Dispositions Mailbox ([email protected]) Ensure processes around dispositions are followed in accordance with policies, procedures, and training Provide monthly ECOA and Decline reports to management Provide weekly QC reviews of Dispositions Team performance Identify and provide training to staff, as needed Update internal document (policies and procedures) annually and as needed Assist with research, responses, and corrective actions for any audits and examinations related to canceled or declined files Provide support with Fair Lending reviews Research and respond to internal and external audit and exam findings related to ECOA/Reg B Complete monthly HMDA manual geocoding list Other duties as assigned What You'll Need: High school diploma: college preferred Minimum of 4+ years recent experience in the mortgage lending industry, 3+ years regulatory compliance experience preferred Familiarity with government agency guidelines specifically related to ECOA, FRCA, HMDA and Fair Lending Mortgage retail experience preferred Loan processing and/or underwriting experience preferred Working knowledge of Microsoft Office high emphasis on EXCEL and POWERPOINT Proven problem-solving skills Ability to manage time and demonstrated ability to manage multiple priorities Must have ability to thrive in a fast-paced work environment Must be able to communicate with internal and external customers in a clear, concise, and understandable manner both verbally and in writing Ability to work independently **Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. ** Compensation: Target annual compensation is $55,000 - $58,000 based on prior experience. Benefits: · 401(k) · Dental insurance · Disability insurance · Employee discounts · Health insurance · Life insurance · Paid time off · 12 paid holidays per year · Paid training · Referral program · Vision insurance Supplemental pay types: · Bonus · Referral bonuses AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Consumer Privacy Act Disclosure Acknowledgment Employment Applicants, New Hires, and Employees Residing in California AmeriSave Mortgage Corporation's Privacy Policy Statement (“Policy”) can be reviewed here: ******************************** AmeriSave Mortgage Corporation's California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: ****************************************************** When AmeriSave's Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.