Service desk manager work from home jobs

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $158,500.00 - $218,000.00 Location: Santa Clara,CA You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. FP&A Manager, Global Field Services This role serves as the Financial Planning & Analysis Manager for AGS Field Team (Sales, FSO, iTeam, SPO) a $6B Revenue business that have significant activities in 7 regions across the globe (North America, Europe, Taiwan, China, Japan, Korea and Southeast Asia) The FP&A manager supervises 3 analysts who provide the consolidations for the Field and, financial management and analysis support for iTeam, SPO/Productivity Initiatives. Key Responsibilities * Manage financial cadence, calendar and targeting process for Regions worldwide * Business Modeling for Long-Term growth and Productivity Initiatives to support DOW * Serves as finance manager for analysts supporting iTeam and SPO Organization * Drive process enhancement including system integrations * AGS(Applied Global Services) drives Applied Materials' expansion into fab-wide services, ensuring customer fabs run at peak performance. AGS offers comprehensive solutions-including materials, spare parts, engineering expertise, and outsourced maintenance-throughout the equipment lifecycle. Leveraging AI-driven insights and a global parts distribution network, AGS optimizes system performance, improves yield, and increases output. Skills, Knowledge, Experience and Education * Leadership : Manages team of 3 serves as Business partner for key Field Service org. Sets organizational priorities and allocates resources * Problem Solving : Identifies and resolves complex technical, operational and organizational problems to drive efficiency * Communication and Influence : Clear and timely communication with executives and world-wide field finance organization. Impacts the business decision by data driven business analysis and insights * Interpersonal Skills : Influences others internally and externally, including senior leadership Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

A career as a Sr. Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest insurers, asset managers, corporations and/or government entities as you manage daily client engagement, reporting, and operational performance. You will be critical to our client retention while utilizing your financial services and strong relationship management background. If you enjoy engaging with both internal and external stakeholders, are energized by working within a high performing team and find value in solving problems for others, you will thrive in this role. Responsibilities: * Plan and oversees the fulfillment of accurate daily/monthly/quarterly/annual reporting support and service for clients. * Manages Client Engagement Model & client health reporting. * Ensures quality servicing and operational performance within the parameters of delivery standards (standard operating procedures). * Ensures client engagement from the daily user to the decision-maker level of the client. * Manages delivery metrics. * Provides guidance and mentorship to analysts. * Providing training to clients. * Coordinates and is involved in resolution of daily client inquiries and projects. * Develop client relationships and expands network at those organizations, understanding client business and product needs. * Strategic planning of service delivery to drive usage and proactive in service and support to reduce client downtime and support costs. * Collaborate with sales and support groups to demonstrate the value of support offered to clients and identify business opportunities for expanded support. * Maintain knowledge of product enhancements and the changing investments accounting industry. * Helps aggregate client feedback and provides guidance to improve operationally and expand the product offering. Required Skills: * Working knowledge of financial services and investment accounting. * Working knowledge of structured products, derivatives, fixed-income securities, etc. preferred. * Self-starter proactively seeks out solutions and expertise. * Able to execute in a fast paced and sometimes ambiguous environment. * Strong computer skills, including proficiency in Microsoft Office. * Excellent attention to detail and strong documentation skills. * Outstanding verbal and written communication skills. * Strong organizational and interpersonal skills. * Exceptional problem-solving abilities. Education and Experience: * Bachelor's degree in accounting or similar field or relevant experience in Investment. Management, Insurance, FinTech, Investment Accounting, Financial Services, or Investment Operations. * 7+ Years of experience. What we offer: * Business casual atmosphere in a flexible working environment * Team focused culture that promotes innovation and ownership * Access cutting edge investment reporting technology and expertise * Defined and undefined career pathways allowing you to grow your own way * Competitive medical, dental, vision, and life insurance benefits * Maternity and paternity leave * Personal Time Off and Volunteer Time Off to give back to the community * RSUs as well as employee stock purchase plan and 401k with match * Work from anywhere 3 weeks out of the year * Work from home Fridays

Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process. Who We Are: SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms. About the Job: Responsible for the day-to-day leadership and management of the assigned team. Takes actions to protect the confidentiality, integrity, and availability of data. General schedule Monday-Friday, Eastern time business hours with some flexibility. This position requires an appropriate virtual home office environment, working remotely. The role routinely uses standard office equipment such as computers and mobile devices. Travel is occasionally required to support business requirements for Go-Live installations or training which may require travel by air, vehicle, or train. This position requires a current certification in Resolute HB or Resolute PB, a more suitable candidate will have both and possibly even additional Epic certs. What You'll Do: * Creates a positive and motivating environment, centered in feedback & development, that values, encourages & supports engagement of a diverse staff * Delegates work in a way that is empowering & engaging, assuming responsibility for the outcomes of self & others. Clearly assigns responsibility for tasks and decisions, sets clear objectives and measures, provides immediate feedback while monitoring results * Possesses clinical / business /technical knowledge and skills to enable moving beyond traditional ways of doing things to push past the status quo * Possesses expert operational and systems to act as in an advisory capacity to identify, design, and implement technological solutions to business needs * Fosters a culture of collaborative and transparent communication with staff, internal information technology teams, and management, along with external business partners, stakeholders, and vendors * Provides leadership in difficult situations/conflicts and reads situations quickly to find common ground/achieve cooperation Who You Are: Education: * Bachelor's degree or equivalent in Computer Science or related field or a bachelor's degree in a healthcare-related field. Master's degree in cyber security preferred. Licensure/Certification: * Certification in Resolute HB or Resolute PB, Required Experience: Minimum of 5 years of IT/Clinical/Operational experience in the healthcare industry, as well as management experience is required. Management experience, specifically as an Application Manager, Application Lead, Project Manager or equivalent role is preferred. Relevant software experience is also preferred, specifically with healthcare applications used by the organization. Healthcare Clinical/Business Leaders with significant knowledge of IT applications and demonstrated associated skills may be considered. Why You'll Love Us: * Health, dental, prescription, and vision coverage for full-time & part-time employees * Short-term disability, long-term disability, and life insurance coverage * Competitive pay * Tuition Reimbursement * 403(b) Retirement Savings Plan And more! Work Shift: General schedule Monday-Friday, Eastern time business hours. Occasional requirements to cover special events/staff requirements during hours outside those generally worked maybe necessary. Participation in a leadership on-call schedule rotation is required. SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof: 2025 Great Places to Work Certified Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation) Company paid parental leave Generous time off package Multiple benefit plans, eligibility begins on day one of employment Culturally focused on work/life balance, mental health, and the overall wellness of our employees Do you have AvaTax, Vertex, or OneSource IDT tax engine configuration expertise? Can you speak fluently about the sales and use tax implications on purchasing and sales transactions? If yes, then this position might just be the perfect fit for you. Position Summary The Manager, Tax Technology - Managed Services, will be responsible for leading, managing, and developing the Tax Engine-based services provided by the managed services practice. Partner with cross-departmental resources to compile and provide client issue-centric information, perform customer knowledge transfer and onboarding, and assist with issue resolution and reporting related to managed services projects. Essential Duties and Responsibilities Lead and mentor a team of tax technology professionals, providing guidance, coaching, and performance management Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service Monitor the effectiveness of the team against SLA, driving through change as needed to deliver continual service improvement Collaborate closely with internal teams including consulting, compliance, tax research, and ERP support to address client needs Oversee multiple client engagements simultaneously, ensuring high-quality delivery across diverse platforms Maintain strong client relationships, ensuring satisfaction and alignment with business goals Act as a subject matter expert for tax determination solutions, including review, configuration, and support Ensure operational procedures and practices are well defined, documented and consistently applied Develop and maintain process documentation and client-specific documentation to aid in support Provide input into the practice strategy with particular focus on opportunities to grow and/or enhance the services offered Own client escalations to ensure appropriate team members are identified and assigned Achieve consistent client satisfaction ratings and respond appropriately to client feedback on areas for improvement Education and Qualifications Bachelor's degree in Computer Science, Information Technology, or related field required 5+ years' relevant experience with thorough understanding of application servers, tax engines, and ERPs Expertise within 3rd party Transaction Tax Engines (Avalara, Thomson Reuters, Vertex) strongly preferred Expertise within tax processes and integrations (Order-to-Cash, Procure-to-Pay) strongly preferred Expertise within the financial modules of SAP strongly preferred Ability to provide direction to others and complete projects with limited direction Proficiency in Microsoft Office Excellent verbal and written communication skills Proven leadership and project management experience Strong organizational skills with a demonstrated ability to proactively take initiative and complete tasks in a timely manner Strong teamwork skills with the ability to work well with both technical and non-technical personnel; ability to influence the direction of projects Travel as required (approximately 5%) Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. This position does not qualify for employment-based sponsorship. #LI-REMOTE #LI-AL1 The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment. It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at *********************** or ************ and choosing selection 6.

About the Role We're seeking a battle-tested IT Service Manager who thrives in the high-pressure, high-performance world of Managed Service Providers (MSPs). If you know how to balance 100+ open tickets, manage demanding clients, and still keep your team motivated, focused, and accountable - you're exactly who we're looking for. This isn't a cushy corporate IT gig. It's an MSP leadership role - fast-paced, unpredictable, and client-driven. Your mission: keep the service desk running like a well-oiled machine, ensure SLA compliance, manage escalations, and lead a team that delivers excellence every day. Key Responsibilities Own the Service Desk: Oversee all daily operations, ensuring SLA targets are consistently met and client satisfaction remains high. Lead & Develop the Team: Manage, coach, and support L1-L3 engineers - driving accountability, growth, and performance. Ticket & Escalation Management: Prioritize and manage ticket flow efficiently while balancing urgency, client demands, and team workload. Data-Driven Management: Monitor and report on key metrics - response times, resolution rates, SLA adherence, and client satisfaction scores. Continuous Improvement: Enforce process discipline while identifying automation opportunities and workflow optimizations. Client Relationship Management: Build strong client trust, lead difficult conversations, and de-escalate service issues with professionalism and confidence. Cross-Functional Collaboration: Work closely with project teams, vCIOs, and account managers to align support services with overall client strategy. What You Bring Proven MSP Experience: Demonstrated success managing a service desk in an MSP environment. Leadership Skills: Ability to motivate, coach, and hold technical teams accountable in high-pressure settings. Technical Depth: Hands-on experience with Microsoft 365, Azure, networking, and security environments. Tool Expertise: Proficiency with PSA/RMM systems such as ConnectWise, NinjaOne, IT Glue, or equivalent. Crisis Management: Calm, confident handling of client escalations and technical emergencies. Analytical Mindset: Ability to interpret metrics and make informed operational decisions.

MLB Network (MLBN) is searching for a Manager, Technology Services. This leadership role is responsible for managing technical support operations, driving team performance, and ensuring high-level end user service. Key duties include leading a team of technical support analysts, handling escalations, incident/request management, managing end user IT projects, improving support processes, inventory management, and supporting broadcast/production workflows. The manager will need to be an effective communicator and have the ability to promote cross-organizational collaboration. This role requires experience in managing enterprise-level support, strong analytic skills, and a tactical approach to executing IT initiatives. Responsibilities: Lead a team of technical support analysts, managing day-to-day support operations of incidents, requests, and tasks for a 24x7x365 company. Oversee and ensure timely resolution of technical issues and efficient handling of service requests. Work with senior leadership to prioritize, scope, and plan business initiatives with the ability to build in-depth technical rollout plans. Foster a positive, collaborative environment in line with MLBN values. Be a reliable decision maker with strong, clear judgement in a high-pressure environment. Oversee the internal IT technical stack for an on-prem, remote, and broadcast/production workforce. Oversee AV and conference room technology and events as needed. Manage cloud services, identity solutions, and endpoint management platforms. Manage hardware and software for employees on a range of devices including Windows, mac OS, iOS, Android, etc. Serve as the primary contact for IT escalations with the ability to manage major incident responses. Actively coach and mentor team members. Partner with MLB Technology Services on cross-organizational initiatives, projects, tasks, and overall strategy of the global MLB Technology Services. Articulate complex IT concepts and topics to non-technical stakeholders and provide regular clear, concise updates to leadership. Manage budget, capital, and operational costs as needed. Other such duties as required. Qualifications and Skills: Minimum of 8-10 years' experience in end-user technology support in a medium/large company. Minimum of 3 years' experience in a supervisory or management role with direct line management of support staff. Strong knowledge and experience in OS level support for a variety of operating systems including Windows 10/11, mac OS, iOS, Android, iPadOS, etc. Deep expertise in a variety of internal IT infrastructure tools and systems including Microsoft Active Directory, Entra, Intune/ManageEngine, M365, Okta, etc. Experience in supporting virtualization platforms such as VMware, Citrix, etc. Expertise in administering/supporting a wide range of end user collaboration products including Zoom, Asana, Slack, Google Workspace, M365, Smartsheets, etc. Experience in supporting post-production systems, workflows, and applications such as Adobe Premiere, After Effects, MAM's, SAN's, etc. Coding and scripting experience with general purpose programming languages (ie. Python, PowerShell, Bash). Ability to troubleshoot and work within CLI's. General understanding of networking and networking concepts (DHCP, TCP/IP, DNS, etc). Demonstrated ability to manage internal deployments of hardware/software to meet business requirements and objectives. Excellent written and verbal communication skills. Strong analytical thinking and a proactive approach to solving complex problems, with the ability to remain calm under pressure. The capacity to perform in ambiguous and complex problem space with a high degree of ownership and autonomy. Excellent time management skills with the ability to prioritize tasks effectively. Ability to work cross-functionally with stakeholders across the business and external organizations. Proven track record of developing training paths for direct reports and fostering professional growth internally. Able to treat confidential information in a discreet and appropriate manner. Demonstrate a commitment to highly professional and ethical standards in a diverse workplace. Able to work non-traditional hours, in non-traditional settings. This includes working weekends, evenings, and holidays, as well as potential travel to industry and baseball special events. Must be able to effectively work remotely when scheduled to work off-site and when covering on-call. Be available to travel occasionally both domestically and internationally to support events, branch offices, and youth academies. Ability to lift up to 25 pounds. Possess the visual acuity needed to effectively deliver required work product. Possess the auditory acuity needed to effectively deliver required work product. Ability to sit, stand, kneel, bend, twist, and turn for sufficient lengths of time in order to effectively deliver required work product. Education: Bachelor's Degree in a computer technology capacity such as Computer Science, IT, Broadcast Technology, or equivalent work experience. Position Reports to: Director, IT Pay Range: $115,000 - $133,000 As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB Network considers relevant to the hiring decision. In addition to your salary, MLB Network believes in providing a competitive benefits package for its employees. Top MLB Network Perks & Benefits: Exceptional Medical/Dental/Vision Coverage Company Contributed 401K Plan Paid Time Off and Holidays Discretionary bonus eligibility Family Leave Benefits Commuter Benefits Discounts at MLB Store | MLBShop.com Disability Benefits (short term and long term) Life and Accidental Death Insurance Employee Assistance Programs (EAP) Training & Development Programs Tuition Reimbursement Why MLB Network? MLB Network is the ultimate television destination for baseball fans, with studios located in Secaucus, N.J., just minutes from New York City. Featuring live regular season game telecasts, original programming, highlights, insights and analysis from the best in the business, MLB Network produces baseball content for delivery to multiple media platforms. Cutting-edge technology is used to create MLB Network's Emmy Award-winning programming via roles in live studio and remote production, operations, engineering, media management, creative services, social media and others. Applicants requiring a reasonable accommodation for any part of the application and hiring process, please email us at **************. Requests received for non-disability related issues, such as following up on an application, will not receive a response. Are you ready to Step Up to the Plate? Apply below!

ABOUT ALU At the African Leadership University (ALU), we are more than an academic institution, we are a launchpad for Africa's next generation of leaders. Our mission is bold: to develop ethical, entrepreneurial changemakers who will shape Africa's future. Through an innovative curriculum, hands-on learning, and a vibrant pan-African community, we equip our students to tackle complex challenges, connect the dots across diverse perspectives, and create solutions that drive lasting impact. We don't just teach; we nurture adaptable, globally minded problem-solvers ready to thrive in ambiguity, build from scratch, and lead Africa into a prosperous 21st century. African Leadership University is incorporated in Rwanda as The African Leadership University (ALU) and in Mauritius as the African Leadership College of Higher Education (ALCHE). Each entity is separately accredited to offer qualifications by the Council of Higher Education in Rwanda and the Higher Education Commission in Mauritius. The ALU School of Business (ALUSB) is the engine of education in business, leadership, and entrepreneurship for both campuses. We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities. HOW WE WORK The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new. The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding. ABOUT THE ROLE The IT Services Manager is accountable for end-to-end stability, security, governance, and performance of the organisation's technology platforms and IT services. This role leads the IT Support function while owning IT Service Management (ITSM), cybersecurity operations, identity governance, incident response, and vendor compliance. This is both a strategic and hands-on role requiring deep operational maturity and security discipline. ROLE RESPONSIBILITIES 1. IT Service Management, Platform Uptime & Operational Security Ensure availability, reliability, security, and performance of all core IT platforms (Google Workspace, Salesforce, NetSuite, intranet, identity systems, network services). Lead ITIL-aligned incident, problem, and change management, embedding security gates into all change and deployment workflows. Monitor infrastructure and SaaS platform logs, taking proactive action on anomalies or security alerts. Define and enforce system SLAs and platform security KPIs (MTTR, MTTD, failed logins, anomalous access patterns, etc). 2. IT Support Team Leadership & Secure Operations Lead and coach the IT Support team to deliver secure, responsive support. Oversee secure device provisioning, endpoint protection installation, OS patching, encryption policies and hardening baselines. Maintain secure onboarding/offboarding processes, ensuring zero-day deprovisioning for user accounts and devices. Uphold strict documentation, SOPs, configuration standards, and security checklists across all support processes. 3. Vendor & Contract Governance with Security Controls Oversee relationships with technical vendors and service providers (e.g., helpdesk, infrastructure, SaaS platforms) Enforce vendor adherence to least-privilege access, MFA requirements, Secure API integrations, data handling & encryption controls, incident reporting timelines Ensure vendors meet performance expectations, SLAs, cybersecurity requirements and compliance obligations Support contract evaluations, renewals, and procurement processes 4. Cybersecurity, Threat Prevention & Compliance Implement, enforce, and continuously strengthen cybersecurity protocols including Identity and Access Management (IAM), Multi-Factor Authentication (MFA) Privileged Access Management (PAM), Endpoint Detection & Response (EDR), Network and SaaS access controls, Password and authentication policies Maintain and audit user directory services (Google Admin, Azure AD) and ensure tight identity governance (role-based access, zero-trust principles). Conduct regular access reviews, audit trails, configuration audits, and logging reviews. Lead or support IT and cybersecurity audits (internal and external) ensuring alignment with GDPR, POPIA, ISO 27001 controls, SOC2-aligned standards, and recommended actions from the Cybersecurity Audit & Remediation Plan (2025). Coordinate vulnerability scans, remediation cycles, patch compliance, and policy enforcement across all endpoints. Own security awareness training and phishing simulations to reduce user risk. Respond to incidents rapidly, including triage, containment, remediation and root-cause analysis. Contribute to organisational disaster recovery planning, and lead DR drills, failover tests, and business continuity readiness. 5. System Lifecycle Support & Documentation Maintain detailed documentation, including system architectures, network diagrams, data flows, access controls, asset inventories, security policies and configuration logs. Ensure all changes go through proper security evaluation, testing, approvals, and rollback planning. Own identity lifecycle processes, including joiner/mover/leaver workflows and role/access policies. Contribute to disaster recovery and business continuity planning, including DR drills and readiness reviews Maintain documentation and workflows related to user identity management, system roles and access policies 6. Service Governance & Continuous Improvement Drive continuous service improvements through user feedback, metrics tracking and post-incident reviews Track and report service quality and security posture metrics to leadership. Establish and improve internal ITSM practices, aligning with frameworks such as ITIL Participate in technology governance forums and audit response processes to ensure service accountability\ Contribute to risk registers, audit responses and compliance certification efforts. Ensure the safety and well-being of all young persons and vulnerable adults with whom we deal, by adhering to ALCHE's comprehensive safeguarding policy, maintaining a zero-tolerance approach to any violations of safeguarding standards. QUALIFICATIONS Bachelors degree in Information Technology, Computer Science or a related field ITIL certification or equivalent experience in IT Service Management required Cybersecurity certifications (Security+, CISM, CISSP, CEH, or similar) Cloud platform security knowledge (Google Admin, AWS, GCP, Azure) Knowledge of compliance frameworks (GDPR, ISO 27001, NIST, SOC2) EXPERIENCE AND SKILLS 8+ years in IT operations or service management, with 5+ years in leadership Proven experience managing multi-platform environments (SaaS, cloud, enterprise systems) Demonstrated competency in cybersecurity operations, IAM, MFA, endpoint security, and access governance Experience leading IT audits, compliance reviews and security hardening initiatives Strong organisational discipline, with ability to enforce standards and drive cultural change toward secure practices Excellent communication and troubleshooting skills, with strong bias for operational stability and secure-by-design approaches

The position will start off remote then transition to in office once our corporate office is open in Hendersonville, TN. Currently only considering local candidates. Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation's largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community. Currently, we have an immediate opening for a Manager, Service Desk Support to join our team in Hendersonville, TN! The Manager of Service Desk Support oversees the day-to-day operations of the Credit Union's Technical Support function, ensuring reliable, efficient, and user-focused technology services across all areas and locations. This role is both managerial and hands-on, responsible for leading the ServiceDesk team, ensuring adherence to service level agreements (SLAs), and maintaining the overall health and functionality of the Credit Union's IT systems. The Manager serves as a key liaison between end users, IT staff, and leadership to promote continuous improvement in service delivery. Primary Responsibilities: Overseeing daily Service Desk operations, allocating resources, and ensuring timely resolution of incidents and service requests. Administering and optimizing the helpdesk ticketing system to maintain SLA compliance. This includes managing escalations and reviewing KPIs regularly to enhance efficiency and service quality. Serving as the escalation point for complex technical issues while also providing direct support for hardware, software, application, and executive support needs, including providing off-hours assistance when required. Ensuring optimal performance across credit union locations by coordinating site visits, maintaining accurate IT asset inventories, and reviewing Active Directory objects for compliance. Developing technical documentation and training materials promoting a collaborative culture focused on continuous improvement and service excellence. Leadership Responsibilities: Regularly meeting with each team member to coach and mentor to ensure alignment around FFCU's mission, vision, and values. Providing team members with training, tools, and resources to successfully perform their jobs. Holding teams accountable for meeting all service level agreements, ensuring the team's work is accurate/efficient, and providing coaching, feedback, or training as needed. Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union. Leading change by identifying opportunities that consistently raise the bar and improve service levels. Assisting the Credit Union with executing the business plan of the organization. Basic Qualifications: Education: Bachelor's degree in Information Technology, Computer Science, Business, or related field required. Minimum 10 years of experience in an enterprise Microsoft environment supporting Windows, Exchange, Active Directory, Teams, and various end-user computing hardware. Minimum of the last 2 years in a supervisory or leadership role. Proficient in supporting a distributed remote work environment. Proficient in setting up various hardware components (docking station, usb devices, display technologies, Headsets and Webcams). Demonstrated ability to quickly learn new software applications and technologies. Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ***********************.

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy. About our Company: Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at ***************** About the Team: The Manager, Global Education Services leads a team of Technical Trainers who create and deliver instructor-led training materials; develop certification program assessment components; and provide custom training enablement for a global pool of Medidata clients. The ideal candidate has a strong clinical trial operations background, solid experience as an technical trainer and training content developer, and a partnering, strategic-thinking approach to working across Medidata teams to create impactful learning experiences. Responsibilities: * Direct people manager responsibility for enabling a team of six-eight Technical Trainers * Training administration responsibility for scheduling internal and client training for NA and EMEA regions * Trainer enablement responsibility for developing Trainer enablement guides to train, and enable cross-training of, Trainer resources * Resource and scope of work assignment responsibility to identify fully-qualified primary, and sufficient number of back-up, Trainers to cover all demands for Global Education Training services * Learn Medidata Solutions and associated training materials to be able to serve as backup for the team * Address a high-volume of internal and external requests for NA/EMEA Training services in a timely, quality-correct manner * Partner with Global Education leaders and Medidata SMEs to design global Training delivery solutions in standard catalog and custom client contexts * Develop/maintain process and governance to produce/maintain efficient, quality-correct, and timely Training services * Track and report on the KPIs and targeted outcomes for this team; maintain learner satisfaction ratings at or above current points * Proactively assess the effectiveness of training units and manage continuous improvements to maintain release sync and targeted learner satisfaction ratings * Position the scope of the team's work as a key driver for customer success, identifying opportunities where training can support commercial goals and business growth. Competencies * Excellent written/verbal communications skills and training presentation skills * Demonstrated ability to work proactively, independently, and as part of a team * Independently and successfully fulfill your scope of work * Proven leadership and people management skills, with a strong focus on coaching, mentorship, and career development for team members. * Exceptional collaboration and partnering skills * Successfully learn, and demonstrate continuous proficiency in, Medidata Solutions * Maintain related industry and clinical best practices and instructor-led training tools and technologies * Share your knowledge, and enable team knowledge share * Commitment to continuous learning and professional development Qualifications: * Bachelor's degree or equivalent years of experience * 3-5 years of experience as a technical training team manager or team leader * 3 years of experience as a people manager * 3 years of experience as a technical trainer (clinical operations industry is preferred) * 1-2 years of experience in customer training curriculum development * 1-2 years of customer training project management development * Solid knowledge of Articulate RISE, Google Suite, Zoom, JIRA, and Camtasia is requested As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. * The salary range for positions that will be physically based in the NYC Metro Area is $96,000.00 - 128,000.00 * The salary range for positions that will be physically based in the California Bay Area is $101,250.00 - 135,000.00 * The salary range for positions that will be physically based in the Boston Metro Area is $94,500.00 - 126,000.00 * The salary range for positions that will be physically based in Texas or Ohio is $84,375.00 - 112,750.00 * The salary range for positions that will be physically based in all other locations within the United States is $85,000.00 to 114,000.00 Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year. Equal Employment Opportunity: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Applications will be accepted on an ongoing basis until the position is filled. #LI-TC1 #LI-Remote

Why Lytx: Do you want to join a team of hungry, humble, and capable people and dedicate your time and talent to making a difference in our world? At Lytx, you'll work to apply innovative technology to improve safety and help save lives on our roadways! Being part of a market-leading, medium-sized technology company means that there's room for you to learn, grow, and make a significant impact! As a Senior Cloud Infrastructure Engineer, you will work on Lytx production services which handles massive amounts of video and data collected from over 600,000 vehicles worldwide. The ideal candidate will have hands-on experience crafting, building and automating AWS cloud infrastructure. We will build and maintain IaC toolset to run all cloud services and work with multiple engineering teams to support cloud infrastructure projects. You'll Get To: Build Core AWS services and infrastructure for compute, storage, network, monitoring, management, FinOps, databases, and AI/ML. Work closely with Architects, DBAs, Developers, DevOps, SRE and Data engineers to bake AWS standard methodologies, IaC and cost optimizations early in the design process. Understand Cloud TCO and implement tools and processes to improve AWS cost transparency and accountability. Design and Implement Lytx cloud services using AWS Well architected framework principals. Build Lytx cloud resources using Infrastructure as code (IaC - Terraform/Terragrunt) using Gitops principals. What You'll Need: 15+ years of overall industry experience. 8+ years of experience in running highly available cloud based distributed systems in multiple accounts using IaC. 5+ years of hands-on experience developing modular and reusable enterprise grade Terraform code to run AWS services. 3+ years hands-on Windows Administration experience Proficient with AWS cloud native technologies using: Compute and storage services using, EC2, AMIs, Redshift, RDS, ElastiCache, S3, CloudWatch, Autoscaling. AWS Security: IAM, AD, KMS, CloudTrail, Security Hub. AWS Network: Route53, DNS, VPCs, Network ACLs, Security Groups (SGs), Transit Gateway, API Gateway, ALB, NLB, WAF. AWS Organization Management: SSO, SCP, Control Tower, CloudFormation stacks and stacksets. 10+ years hands-on programming experience. Examples: Terraform, Python, Powershell, Golang (Go), Git 5+ years hands-on Linux Administration experience Excellent documentation and interpersonal skills. Participate in on-call rotation. Preferred: Certifications: Multiple AWS Certifications. AWS FinOPs / Cost Management experience; Cost Explorer, Budgets, 3rd party FinOPs tools, etc. Lambda Cloudflare Benefits: Medical, dental and vision insurance Health Savings Account Flexible Spending Accounts Telehealth 401(k) and 401(k) match Life and AD&D insurance Short-Term and Long-Term Disability FTO or PTO Employee Well-Being program 11 paid holidays plus 1 inclusive holiday per year Volunteer Time Off Employee Referral program Education Reimbursement Program Employee Recognition and Appreciation program Additional perk and voluntary benefit programs Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is: $167,500.00 - $212,500.00 Innovation Lives Here You go all in no matter what you do, and so do we. At Lytx, we're powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that's what we do. Join our diverse team of hungry, humble and capable people united to make a difference. Together, we help save lives on our roadways! Lytx, Inc. is proud to be an equal opportunity employer. We're committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email ***********. Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.

Join ph Data, a dynamic and innovative leader in the modern data stack. We partner with major cloud data platforms like Snowflake, AWS, Azure, GCP, Fivetran, Pinecone, Glean and dbt to deliver cutting-edge services and solutions. We're committed to helping global enterprises overcome their toughest data challenges. ph Data is a remote-first global company with employees based in the United States, Latin America and India. We celebrate the culture of each of our team members and foster a community of technological curiosity, ownership and trust. Even though we're growing extremely fast, we maintain a casual, exciting work environment. We hire top performers and allow you the autonomy to deliver results. 6x Snowflake Partner of the Year (2020, 2021, 2022, 2023, 2024, 2025) Fivetran, dbt, Atlation, Matillion Partner of the Year #1 Partner in Snowflake Advanced Certifications 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, etc) Recognized as an award-winning workplace in US, India and LATAM Responsibilities: Effectively lead and motivate client technical teams providing technical leadership for the design, implementation, and ongoing operational support of modern data platforms - from streaming, to data lakes, to analytics, and beyond across a progressively evolving technical stack. Maintain knowledge of current modern data technology in order to guide and mentor and collaborate with team members to articulate best practices and improvements to customers on how to best leverage their modern data platform. Collaborate with the technical teams to build Epics, Stories, and Tasks in order to mature and improve our customer's data platform. Delegate to and coach Architects and Engineers and ensure successful and timely delivery of these Epics. Provide Delivery Leadership for multiple customer accounts simultaneously, consistently deliver quality client services by driving high-quality work products within expected timeframes and on budget, ultimately responsible for the overall success of those accounts. Develop strong relationships with sponsors and stakeholders, keep them informed of progress and expected outcomes, host leadership discussions, and explore and identify new opportunities to bring value to our customers. Ensure the team is trained and prepared to deliver, process documentation is provided and accurate, internal and external communication is being properly handled. Maintain proper staffing levels and properly balance delivery between US and India team members to ensure successful handoffs and continuous delivery. Actively involved in major incident response to ensure proper communication, escalation, staffing, and cover any gaps. Deliver feedback and make improvements to our overall service to benefit all existing and future customers through process improvement, knowledge sharing, and creating accelerators. Be an ambassador of company core values and drive initiatives to constantly build upon and improve culture of accountability and responsibility within the delivery teams. Qualifications: At least 5 years of experience in Technical Management, IT Architecture, Customer Relationship Management, Project Management and/or Delivery Management. Bachelor's degree in Computer Science or a related field (preferred but not required; we value real-world experience). Passion and curiosity for learning new technologies and skills. Knowledge of technology trends and ability to use current technological trends to build a business strategy. Experience with either Amazon Web Services (AWS) or Microsoft Azure Technical knowledge deploying and managing some of the following cloud / data technologies: Snowflake, Redshift, Synapse, Fivetran, Qlik, Matillion, DBT, StreamSets, Airflow, NiFi, Cloudera, EMR, Databricks. Passion for leading a technical operations team through multiple large or complex projects and mentoring team members. Experience scoping activities on large scale, complex technology infrastructure projects. Experience owning Incident and Escalation processes, ensuring coordination and effective communication during major incidents between the technical teams, end-users, and customer stakeholders through resolution, root cause analysis, and remediation. Previous experience working directly with global customers and business partners. Confidence, excellent communication skills, and customer relationship management skills for guiding discussions with customer stakeholders at the director and VP level through face-to-face interactions, written communication, and formal presentations. Experience coordinating with the technical teams managing IT infrastructure services or Modern Data Platforms for multiple customers of various sizes. Strong leadership skills. Professional track record of creating, challenging, and improving processes and procedures. Highly organized. Strategic thinker. Problem-solver. Flexibility in working across timezones as needed. Ability and willingness to travel as needed for client visits, team workshops, and strategic planning sessions Why ph Data? We offer: Remote-First Work Environment Casual, award-winning small-business work environment Collaborative culture that prizes autonomy, creativity, and transparency Competitive comp, excellent benefits, 4 weeks of PTO plus 10 Holidays (and other cool perks) Accelerated learning and professional development through advanced training and certifications ph Data celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at ph Data. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015. Position Summary The Manager, Infrastructure Engineering is responsible for the effective management of the Infrastructure Engineering team and respective processes that support the IT compute, storage, network security, telecommunications infrastructure. Responsibilities include management of maintenance processes, capacity planning, disaster recovery planning, and acting as a liaison to internal customers across the organization. (Infrastructure includes but is not limited to: physical and virtual servers, virtualization and containerization platforms, storage platforms and storage area networks (SANs), server operating systems, firewalls, data/voice routers and switches, load balancers/delivery controllers, wireless network controllers/access points, telephony servers and gateways, Microsoft Active Directory, infrastructure applications, monitoring/alerting platforms, data backup/recovery platforms.) Job Description Key Outcomes: * Develops and manages policies and procedures focused on stabilization, standardization, automation, and simplification of IT Infrastructure operations. * Serves as a liaison and primary point of contact for cross-functional internal teams. * Works closely with other IT leaders to improve overall platform performance and readiness for future initiatives. * Participates in the IT Leadership Team focusing on quality decision making, strategic vision and fostering a culture of fun, quality work and continuous growth and learning. * Develops, manages, and executes portfolio of IT Infrastructure initiatives. * Researches emerging technologies, suggesting, and implementing applicable solutions to MPHC infrastructure platforms and internal customers. * Provides detailed metrics on the availability, capacity, and performance of all Systems Infrastructure components. * Collaborates with IT leadership to determine disaster recovery scenarios and mitigation strategies * Works with Infrastructure Architect team to develops a multi-year technical road map that includes technical solutions offering differentiating advantages for the business. * Assists Director, IT Infrastructure to develop and manage yearly operating and capital budgets specific to IT Infrastructure. * Manages and account for all IT Infrastructure maintenance and support contracts. * Oversees Vendor contracts to build and maintain value-added vendor relationships and to hold vendors accountable for superior service delivery. * Resolves billing errors and conflicts with service and equipment vendors. Education/Experience: * Bachelor's degree in Computer Science, Information Systems or equivalent combination of education and experience. * 7+ years Information Technology experience, preferably with regards to IT Infrastructure with increasing responsibilities in a leadership roles. * Experience with financial budgeting. Required License(s) and/or Certification(s): * Information Technology Infrastructure Library (ITIL) Foundations Certification preferred. * Scrum or Agile certifications preferred. * Microsoft, VMware, Palo Alto, and/or Cisco Professional certifications preferred. Skills/Knowledge/Competencies (Behaviors): * Ability to build, develop, and lead highly effective teams. * Ability to mentor and develop direct reports * Ability to lead projects from conceptual design through implementation. * Proven interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. * Proven team-oriented customer service and problem-solving skills, working face-to-face with customers. * Knowledge of Microsoft Operating Systems, Active Directory, and applications. * Knowledge of Citrix solutions for desktop virtualization and application delivery. * Knowledge of server virtualization and containerization solutions. * Knowledge of enterprise-wide data storage and management solutions. * Knowledge of backup, restore and disaster recovery solutions. * Knowledge of LAN/WAN/WLAN connectivity requirements and security protocols. * Knowledge of the Open Systems Interconnection model (OSI model). * Knowledge of following networking protocols/technologies: OSPF, BGP, VRFs, MPLS, QoS, SNMP, VoIP, VPN (SSL client and site-to-site) and Spanning Tree. * Knowledge of and experience with structured cabling systems including Category 5e/6 UTP, and MM and SM fiber. * Communication: Provides timely, concise, and audience appropriate information orally and/or in writing. * Decision Quality: Decisions most often correct, based on: Analysis, wisdom, experience, judgment; Sought by others for advice. * Priority Setting: Sees what will help or hinder reaching goals; Eliminates roadblocks; Spends time on what's important; Sees the critical few among the trivial many. * Process Management: Determines efficient processes; Organizes people & activities; Gets more from resources; Knows what/how to measure; Sees opportunities for synergy & integration. * Relationship with Others: Establishes and maintains constructive relationships. * Drive for Results: Exceeds goals - Consistent top performer; Bottom line oriented; Pushes self/others for results. * Customer Focus: Demonstrates commitment to meeting the expectations of internal and external customers. This position is not eligible for immigration sponsorship. We are an equal opportunity/affirmative action employer. Do you have a question about careers at Martin's Point Health Care? Contact us at: *****************************

Modern Health Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs-all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey. Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status. More about our culture and what you can expect when you join the team: “It Takes a Village” culture. Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all. We have an obsession to win. We are highly ambitious and passionate about the work that we do. We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers' needs. We are accountable and can rely on each other. We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust, reliability, and growth. We demonstrate empathy. We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others, fostering a collaborative and respectful environment. We exhibit a bias towards action. This is a fast-paced environment. We jump into problems and initiate solutions. We empower our people to make decisions and experiment, iterate, and repeat until we get it right. Modern Health is a fully remote workforce and a hyper-growth company that is often recognized for its excellence, winning awards such as World's Most Innovative Companies of 2023 by Fast Company, Top 25 Companies of San Francisco 2023, and 2023 Well-Being Trailblazer Award. To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world-see individual job listing for more-US based team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday. We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you! The Role The Deal Desk manages Quote-to-Cash (Q2C) and facilitates the complex deal structures and requests that our clients demand. We drive scale within the Sales and Client Success teams and allow reps to focus on selling - while we create efficiencies, increase profitability, and enforce stronger controls. As a Deal Desk Manager, you will enable cross-functional deal execution, optimize revenue growth, mitigate risk and drive a world-class deal desk. You will work closely with reps and leadership across the organization (Sales, Customer Success, Marketing, Legal, Finance) and directly interface with account executives and customers to drive commercial outcomes. We are looking for a contributor with uncanny attention to detail and an eagerness to collaborate broadly. You will operate as an expert in our products, pricing, processes and systems. You will advise, coach, and train Sales and CS reps daily to drive efficiency and rigor in our commercial processes. You will also drive initiatives to improve our commercial processes and outcomes. You will report directly to our Deal Desk and Customer Operations Lead, join a high-powered Revenue Operations & Enablement team, and operate as a strategic advisor to the Sales and CS team. This position is not eligible to be performed in Hawaii. What You'll Do Own and evolve our Quote-to-Cash and deal approval processes Run the day-to-day operations of our deal desk across ensuring robust client quotes, order forms, contracting and issue resolution Support the contract review and negotiation process, including for complex deals Partner on launching new products, packages and price books in collaboration with Product Marketing, Finance, and Enablement Refine and evolve our deal approval and product quote processes - including assessing current processes, identifying underlying issues and driving improvements Serve as the trusted advisor and go-to resource for our GtM teams for our commercial processes Partner with GTM leadership and enablement to limit rep time spent on non-selling activities - educating CS and Sales teams on process requirements and changes Ensure Sales and CS teams are operating within our rules of engagement and setting appropriate expectations with clients Be the expert on our end-to-end quote to cash processes, helping inform the overall organization and identifying potential issues upstream Engage directly with clients as necessary to accelerate deals Be the vanguard for accurate and reliable commercials that underpin our client relationships and revenue reporting Lead ongoing and month-end closing audit and quality activities Ensure all order form and contract data is accurate across CRM and other systems, including partnering with cross-functional teams to reconcile downstream processes Ensure SLAs on deal requests from Sales are being met or exceeded and avoid being a blocker in the Sales cycle Create strategic impact by leading projects and exposing insights Lead projects to evolve our commercial infrastructure - whether it be unifying our reporting, evaluating new solutions like a CPQ or rebooting our cross-functional deal approval & exceptions process Analyze and publish deal and pricing intelligence to evolve our commercial strategy Who You Are The ideal candidate has a strong background in Deal Desk and/or Revenue Operations at an enterprise SaaS company 3+ years of relevant professional experience in deal desk, commercial processes, contract or order form management Experience with Salesforce and spreadsheet analysis a must; experience with Ironclad, CPQ, and Netsuite is a plus Have a bias to action, an ownership mentality, and ability to triage in a fast-moving environment Espouse a standard of excellence (i.e. your work is known for high rigor, attention to detail, and lasting impact, and you help to improve results in organizations during periods of high growth and change) Pillar of ruthless prioritization and time management with ability to balance triaging day-to-day issues with strategic priorities Empathetic toward reps and are invested in their success and possess an understanding of the pain points experienced by reps at each stage of the sales cycle First class problem-solver who can quickly translate ambiguity into insight and actionable recommendations Excellent collaborator and humble expert Benefits Fundamentals: Medical / Dental / Vision / Disability / Life Insurance High Deductible Health Plan with Health Savings Account (HSA) option Flexible Spending Account (FSA) Access to coaches and therapists through Modern Health's platform Generous Time Off Company-wide Collective Pause Days Family Support: Parental Leave Policy Family Forming Benefit through Carrot Family Assistance Benefit through UrbanSitter Professional Development: Professional Development Stipend Financial Wellness: 401k Financial Planning Benefit through Origin But wait there's more…! Annual Wellness Stipend to use on items that promote your overall well being New Hire Stipend to help cover work-from-home setup costs ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more Monthly Cell Phone Reimbursement Equal Pay for Equal Work Act Information Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role. Zone 1: San Francisco Bay Area and New York City Metro Zone 2: All other California locations and Seattle, WA Zone 3: All other New York locations, All other Washington locations, Washington DC, Austin, TX, CT, IL, MA, NH, NJ, OR, RI, VT Zone 4: All other Texas locations, AL, AK, AZ, AR, CO, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NM, NC, ND, OH, OK, PA, SC, SD, TN, UT, VA, WV, WI, WY Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information. Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets. Zone 1$125,900-$148,100 USDZone 2$113,310-$133,290 USDZone 3$113,310-$133,290 USDZone 4$100,720-$118,480 USD We use a third-party AI tool (Endorsed) to assist in the initial screening of applications. As part of the evaluation process, we provide Endorsed with job requirements and candidate-submitted applications. Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. We began using Endorsed on May 12, 2025. You can review the independent bias audit report covering our use of Endorsed here. By submitting your application, you acknowledge that your application may be processed by AI systems as part of the screening and selection process. If you have any questions or would like to request a separate review of your application, please contact *************************** with "Separate Review Request" in the email subject line. Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.

Department Arkalytics - Support Employment Type Full Time Location Remote Workplace type Fully remote Key Responsibilities Skills, Knowledge and Expertise About Arkatechture At Arkatechture, we love data - we play with it and learn from it every day, and we want you to love your data, too. We are a data consultation and services company specializing in data quality, visualization, and management, as well as customized enterprise-level solutions. We work with companies big and small to help solve their data challenges and reveal how they can leverage their data in brand new ways. Need to collect, clean, or visualize your data? We can help.

Sangoma Technologies is looking for an accomplished IT Support Manager to lead our technical support team and enhance our commitment to customer satisfaction. As a trusted leader in business communications solutions, we are focused on providing top-notch services that leverage innovative technology to foster better communication. In this pivotal role, you will oversee the IT support operations, ensuring our clients receive timely and efficient assistance. You will also play an integral part in developing support strategies, managing a team of IT support technicians, and collaborating with various departments to enhance the overall customer experience. If you thrive in a fast-paced environment and have a passion for technology and customer service, we invite you to help us uphold our reputation for excellence. While this is a remote position in the US, we are accepting candidates from the central and eastern time zone. Your Role: Manage, mentor, and develop a team of IT support technicians. Oversee the daily operations of the technical support department, ensuring the delivery of high-quality service. Develop and implement IT support policies, procedures, and best practices. Coordinate with other departments to resolve complex technical issues and provide customer feedback for continual improvement. Analyze and report on support metrics to identify areas for improvement. Serve as a point of escalation for advanced technical support issues. Maintain a comprehensive knowledge base of support procedures and technical solutions. Ensure team adherence to service level agreements (SLAs) and quality standards. Develop training programs for staff to enhance technical skills and customer service capabilities. Stay current with industry trends and emerging technologies to continuously enhance support services. Participate in IT projects and initiatives to improve overall business operations. Your passion for customer service and results-oriented approach will play a pivotal role in driving satisfaction across our user and partner base. Requirements Your Background: Bachelor's degree in Information Technology, Computer Science, or a related field. 7+ years of experience in IT support, with at least 3 years in a managerial or supervisory role. Strong understanding of IT service management (ITSM) frameworks. Proven leadership and team management skills. Excellent problem-solving and analytical abilities. Exceptional verbal and written communication skills. Ability to work in a fast-paced environment and manage competing priorities. Strong customer service orientation and a commitment to excellence. Familiarity with ticketing systems, remote support tools, and network troubleshooting. Preferred: ITIL certification or other relevant IT service management certifications. Experience working in the telecommunications or software industry. Knowledge of VoIP technologies and Unified Communication systems. Proficient in using performance metrics and KPIs to drive team effectiveness. Benefits What We Offer: Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability), effective after a short waiting period Flexible PTO plan & Company Holidays Employee Stock Option Purchase Plan 401K with matching Entrepreneurial work environment partnered with high-growth career opportunities. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. You must be authorized to work in the United States full-time for any employer. No agencies, please.

About DeleteMe:DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web - the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud. Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection. DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That's why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce. DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy. Job Summary:We're looking for an experienced and strategic Deal Desk Manager to establish the deal desk function at DeleteMe. This is a high-impact opportunity to accelerate deal velocity, reduce risk in contracting, and enable scalable revenue growth across direct and partner motions. This individual will partner with roles across the full Revenue function, as well as be the bridge between GTM and Finance to ensure alignment on ARR bookings. The ideal candidate will bring technical CPQ knowledge, compassion for sales and customers, along with a drive to scale. Job Responsibilities:-Partner with account executives, account and customer success managers to structure and review non-standard deals, ensuring compliance with pricing, discounting, and commercial policies.-Own the quote approval process and act as the gatekeeper for deal health and margin integrity.-Support SFDC and CPQ (Configure, Price, Quote) implementation, enhancement, operations and maintain quote templates and workflows.-Collaborate with legal, finance, and operations to streamline contract and approval workflows.-Provide real-time deal support and serve as a subject matter expert for SFDC, CPQ tools, and pricing calculators.-Help define and maintain pricing and packaging models, and commercial terms in alignment with Product and Finance.-Continuously optimize processes for quoting, approvals, and contract execution. Job Requirements:-A Minimum of 4 - 6 years in RevOps, Deal Desk, or Finance within a B2B SaaS environment-Strong grasp of subscription pricing, contracting, and enterprise deal structures-Hands-on experience with Salesforce.com and related CPQ applications-Proven ability to lead cross-functional initiatives and represent QTC at the leadership level-Comfortable building from scratch in a fast-paced, scaling environment-Strong EQ to understand the needs of both sales and customers-This role requires domestic and international travel. All standard travel expenses will be covered in accordance with the company's travel reimbursement policy.-Located in: Boston, MA Nice to Haves:-Experience as a Stripe and/or Netsuite-Experience as a system admin for SFDC -Background in cyber security or privacy industries-Familiarity with direct and channel sales models-Experience in a company leveraging both Sales-Lead and PLG motions What We Offer: Comprehensive health benefits - Medical, Vision, Dental Flexible work schedule100% work from home Generous 401k matching up to 6%20 days paid time off15 sick days12 company-paid holidays Childcare expense reimbursement Fitness and cell phone reimbursement Birthday time off

Description AmeriSave Mortgage has set the standard in online mortgage lending with over $130 billion in funded loan volume. As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence. Our employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they're celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers. At AmeriSave, we're one team with one shared dream - to be the best. Let's redefine excellence together! What You'll Do: Manage the Dispositions Team (Vendor) comprised of 4-5 team members (coaching, performance reviews, corrective actions, etc.) Test/monitor/assist with escalated disposition reversals Delegate and process urgent disposition requests Input IT tickets and identify automation and process efficiencies for Sales, Operations, and Dispositions Team Assist the Customer Service and Complaint Teams with file reviews and corrections Pull and review the following reports daily/as needed: Unprocessed Decline/Cancel - review and process files Canceled as Duplicate - check for errors Declined as Incomplete - check for errors Applications Still Active - manage aged loans HMDA/MCR Report-check for errors ECOA Clock Monitoring - manage ECOA compliance including processing files to remain in compliance Decline Dashboard - assign work tasks Manage the Compliance/Dispositions Mailbox ([email protected]) Ensure processes around dispositions are followed in accordance with policies, procedures, and training Provide monthly ECOA and Decline reports to management Provide weekly QC reviews of Dispositions Team performance Identify and provide training to staff, as needed Update internal document (policies and procedures) annually and as needed Assist with research, responses, and corrective actions for any audits and examinations related to canceled or declined files Provide support with Fair Lending reviews Research and respond to internal and external audit and exam findings related to ECOA/Reg B Complete monthly HMDA manual geocoding list Other duties as assigned What You'll Need: High school diploma: college preferred Minimum of 4+ years recent experience in the mortgage lending industry, 3+ years regulatory compliance experience preferred Familiarity with government agency guidelines specifically related to ECOA, FRCA, HMDA and Fair Lending Mortgage retail experience preferred Loan processing and/or underwriting experience preferred Working knowledge of Microsoft Office high emphasis on EXCEL and POWERPOINT Proven problem-solving skills Ability to manage time and demonstrated ability to manage multiple priorities Must have ability to thrive in a fast-paced work environment Must be able to communicate with internal and external customers in a clear, concise, and understandable manner both verbally and in writing Ability to work independently **Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. ** Compensation: Target annual compensation is $55,000 - $58,000 based on prior experience. Benefits: · 401(k) · Dental insurance · Disability insurance · Employee discounts · Health insurance · Life insurance · Paid time off · 12 paid holidays per year · Paid training · Referral program · Vision insurance Supplemental pay types: · Bonus · Referral bonuses AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Consumer Privacy Act Disclosure Acknowledgment Employment Applicants, New Hires, and Employees Residing in California AmeriSave Mortgage Corporation's Privacy Policy Statement (“Policy”) can be reviewed here: ******************************** AmeriSave Mortgage Corporation's California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: ****************************************************** When AmeriSave's Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.

Looking for an experienced Oracle R12 EBS Technical Architect with hands-on experience in Oracle Fusion cloud, to join our team. The ideal candidate will have extensive experience in Oracle R12 Supply Chain Management (SCM) modules. This role requires strong expertise in implementing and supporting Oracle SCM solutions, along with the ability to work collaboratively with cross-functional teams to deliver high-quality results. Key Responsibilities: • Lead the implementation, configuration, and support of Oracle R12 SCM modules, including Inventory, Purchasing, Order Management, and Bills of Material (BOM). • Collaborate with business users to gather requirements, perform gap analysis, and provide solutions to meet business needs. • Develop and customize reports, workflows, and interfaces using Oracle tools such as PL/SQL, Oracle Forms, Reports, and XML Publisher. • Perform data migration, integration, and validation activities for Oracle SCM modules. • Conduct unit testing, integration testing, and support user acceptance testing (UAT). • Provide post-implementation support and troubleshoot issues related to Oracle SCM modules. • Ensure adherence to Oracle best practices and standards in all deliverables. Required Skills & Qualifications: • 8-10 years of relevant experience in Oracle R12 SCM modules, with hands on experience on Oracle Fusion Cloud. • In-depth knowledge of SCM modules such as Inventory, Purchasing, Order Management, BOM, and WIP. • Proficiency in Oracle development tools such as PL/SQL, Oracle Forms, Reports, and XML Publisher. • Strong understanding of Oracle EBS architecture and integration capabilities. • Excellent analytical, problem-solving, and communication skills. • Ability to work independently and collaboratively in a dynamic environment.

We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together. Reporting to the Senior Manager, Deal Desk, as the Manager of Deal Desk you will lead the Deal Desk Team supporting a high-paced, high-performing sales team. You will manage the Quote-to-Order cycle, with a focus on customer and business outcomes, while applying strong business and commercial acumen, problem-solving skills and creativity in driving deal structures that maximize revenue KPIs and adhere to established policies. Establishing strong cross-functional relationships and collaboration with the Sales, Revenue Operations, Finance, Legal and Order Management teams is essential for this role. Our ideal candidate enjoys leadership but isn't afraid to roll up their sleeves and get their hands dirty with their team as this will be a player-coach role. Responsibilities: Responsible for supervision and oversight of the Deal Desk team in supported region Act as primary point of escalation to Sales for supported region on all deal related matters, advising on alternative contract options and/or deal structures and value positioning to help drive deal closure, and approves exceptions as necessary Develops and drives initiatives to improve productivity, company operational policies (including maintaining Deal Desk playbook and Sharepoint site) and process improvement/automation Manages team to ensure consistent achievement of Deal Desk KPIs/SLAs Holds regular 1:1s with 2nd/3rd Line Sales Managers in supported region to proactively identify and prioritize complex and/or strategic deals in the pipeline and help to ensure accuracy of Bookings forecast Represents Deal Desk in Regional Leadership QBRs Partners with Product Operations, Licensing, Enablement and broader GTM teams on strategic product initiatives, and provide enablement and training to Deal Desk, Order Management and Revenue Recognition teams Partners with Revenue Operations, Order Management, Revenue Recognition, Legal and Enterprise Applications teams on process/system improvement initiatives related to Quote to Cash Requirements: Minimum 6 years demonstrated success in Deal Desk role in Enterprise Software/SaaS B2B Industry required; experience in Direct and Channel sales model highly preferred Experience with Salesforce CPQ or similar CPQ tool required Experience with DocuSign CLM or similar Contract Management tool highly preferred Strong business acumen, analytical and problem-solving skills, and demonstrated ability to partner with upstream GTM teams and other cross-functional departments Highly organized, customer-focused and strong attention to detail Ability to multi-task and prioritize at times of high volume, schedule flexibility during End of Month and End of Quarter Excellent communication skills and open to feedback Ability to manage and motivate a remote organization Strong understanding of revenue recognition rules, sales contracts, SOX; ability to recognize risk in deal terms and/or structure Strong understanding of software licensing and SaaS provisioning process If you find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences. Alteryx is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location. The salary range for this role in California is between $140,000 - $160,000. In addition, you may be eligible for additional compensation, such as bonus and stock grants. Employees may also be eligible for a wide range of other benefits (subject to eligibility), including medical, retirement, financial, wellness, time off, employee discounts, and others Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences. Benefits & Perks: Alteryx has amazing benefits for all Associates which can be viewed here. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Alteryx will consider for employment qualified applicants with arrest and conviction records. This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant's capacity to serve in compliance with U.S. export controls.