Working as a Service Desk Specialist

There is more than meets the eye when it comes to being a service desk specialist. For example, did you know that they make an average of $20.93 an hour? That's $43,541 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Service Desk Specialist Do

There are certain skills that many service desk specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and integrity.

When it comes to the most important skills required to be a service desk specialist, we found that a lot of resumes listed 11.4% of service desk specialists included service desk, while 10.2% of resumes included customer service, and 8.8% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the service desk specialist job title. But what industry to start with? Most service desk specialists actually find jobs in the professional and technology industries.

How To Become a Service Desk Specialist

If you're interested in becoming a service desk specialist, one of the first things to consider is how much education you need. We've determined that 44.0% of service desk specialists have a bachelor's degree. In terms of higher education levels, we found that 8.6% of service desk specialists have master's degrees. Even though most service desk specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a service desk specialist. When we researched the most common majors for a service desk specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on service desk specialist resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a service desk specialist. In fact, many service desk specialist jobs require experience in a role such as technical support specialist. Meanwhile, many service desk specialists also have previous career experience in roles such as customer service representative or help desk analyst.

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Average Salary$43,541
Job Growth Rate10%

Service Desk Specialist Jobs

Service Desk Specialist Career Paths

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Average Salary for a Service Desk Specialist

Service Desk Specialists in America make an average salary of $43,541 per year or $21 per hour. The top 10 percent makes over $69,000 per year, while the bottom 10 percent under $27,000 per year.
Average Salary
$43,541

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Service Desk Specialist
Service Desk Specialist
Robert Half
Robert Half
04/13/2020
04/13/2020
$60,21004/13/2020
$60,210
Service Desk Specialist
Service Desk Specialist
Texas Health Resources
Texas Health Resources
01/28/2020
01/28/2020
$37,75401/28/2020
$37,754
Service Desk Specialist
Service Desk Specialist
Texas Health Resources
Texas Health Resources
12/21/2019
12/21/2019
$37,75412/21/2019
$37,754
Service Desk Specialist
Service Desk Specialist
Tyler Junior College
Tyler Junior College
12/07/2019
12/07/2019
$35,00012/07/2019
$35,000
Service Desk Specialist
Service Desk Specialist
Northwest Lineman College
Northwest Lineman College
11/24/2019
11/24/2019
$44,14011/24/2019
$44,140

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Service Desk Specialist Demographics

Gender

Male

57.0 %

Female

39.2 %

Unknown

3.8 %
Ethnicity

White

60.7 %

Hispanic or Latino

14.6 %

Black or African American

11.4 %
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Foreign Languages Spoken

Spanish

53.8 %

French

15.4 %

Chinese

5.8 %
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Service Desk Specialist Education

Schools

University of Maryland - University College

8.2 %

University of Maryland - College Park

8.2 %

ECPI University

6.8 %

University of Central Oklahoma

6.8 %
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Majors

Business

18.7 %

Information Technology

13.3 %

Computer Science

12.3 %

Computer Networking

8.2 %
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Degrees

Bachelors

44.0 %

Associate

22.9 %

High School Diploma

14.3 %

Masters

8.6 %
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Entry Level Jobs For Becoming A Service Desk Specialist

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Internship
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Top Skills For a Service Desk Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.4% of service desk specialists listed service desk on their resume, but soft skills such as speaking skills and writing skills are important as well.

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Top Service Desk Specialist Employers

1. The Home Depot
4.9
Avg. Salary: 
$34,371
Service Desk Specialists Hired: 
45+
2. Shopko
4.6
Avg. Salary: 
$29,338
Service Desk Specialists Hired: 
41+
3. Science Applications International ...
4.8
Avg. Salary: 
$78,245
Service Desk Specialists Hired: 
23+
4. Progressive
4.5
Avg. Salary: 
$45,203
Service Desk Specialists Hired: 
22+
5. TEKsystems
4.4
Avg. Salary: 
$67,511
Service Desk Specialists Hired: 
11+
6. T-Mobile
4.4
Avg. Salary: 
$45,250
Service Desk Specialists Hired: 
11+

Service Desk Specialist Videos

Recently Added Service Desk Specialist Jobs

Updated October 2, 2020