What is a Service Desk Specialist

Service desk specialists serve as the first, perhaps the only, point of contact between an end-user and the company for which they work. They are professionals who help users resolve issues with computer hardware or software. They respond to user inquiries, assess problems and issues with information technology equipment and applications, and resolve issues for the users. They also work closely with other I.T department personnel to assist with tasks.

As a service desk specialist, you will be required to identify and diagnose issues and problems, categorize and record reported queries and provide solutions, support problem identification, advise users on the appropriate course of action, monitor issues from start to resolution, and escalate problems, if needed, to a higher level of support. Most employers require a high school diploma or a GED, as training is provided on the job. However, having a bachelor's degree in computer sciences or a related field may be given preference.

The average hourly salary for the position is $22.64. That amounts to over $47,000 annually. The career is projected to grow 10% in the near future, resulting in over 83,000 job opportunities across the United States.

There is more than meets the eye when it comes to being a Service Desk Specialist. For example, did you know that they make an average of $21.12 an hour? That's $43,937 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Service Desk Specialist Do

There are certain skills that many Service Desk Specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.

Learn more about what a Service Desk Specialist does

How To Become a Service Desk Specialist

If you're interested in becoming a Service Desk Specialist, one of the first things to consider is how much education you need. We've determined that 50.6% of Service Desk Specialists have a bachelor's degree. In terms of higher education levels, we found that 4.8% of Service Desk Specialists have master's degrees. Even though most Service Desk Specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Service Desk Specialist. When we researched the most common majors for a Service Desk Specialist, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Service Desk Specialist resumes include High School Diploma degrees or Master's Degree degrees.

You may find that experience in other jobs will help you become a Service Desk Specialist. In fact, many Service Desk Specialist jobs require experience in a role such as Technical Support Specialist. Meanwhile, many Service Desk Specialists also have previous career experience in roles such as Help Desk Analyst or Customer Service Representative.

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Average Salary
$43,937
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
102,442
Job Openings
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Service Desk Specialist Career Paths

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Average Salary for a Service Desk Specialist

Service Desk Specialists in America make an average salary of $43,937 per year or $21 per hour. The top 10 percent makes over $64,000 per year, while the bottom 10 percent under $29,000 per year.
Average Salary
$43,937
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Service Desk Specialist Demographics

Service Desk Specialist Gender Statistics

male

57.0 %

female

39.2 %

unknown

3.8 %

Service Desk Specialist Ethnicity Statistics

White

58.9 %

Hispanic or Latino

15.6 %

Asian

11.2 %

Service Desk Specialist Foreign Languages Spoken Statistics

Spanish

53.8 %

French

15.4 %

Chinese

5.8 %
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Service Desk Specialist Education

Service Desk Specialist Majors

18.1 %

Service Desk Specialist Degrees

Bachelors

50.6 %

Associate

30.6 %

High School Diploma

8.5 %

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High School / GED
Associate
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Master's
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Top Colleges for Service Desk Specialists

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
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Top Skills For a Service Desk Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.8% of Service Desk Specialists listed Customer Service on their resume, but soft skills such as Customer-service skills and Listening skills are important as well.

12 Service Desk Specialist RESUME EXAMPLES

Best States For a Service Desk Specialist

Some places are better than others when it comes to starting a career as a Service Desk Specialist. The best states for people in this position are California, Massachusetts, New Hampshire, and Connecticut. Service Desk Specialists make the most in California with an average salary of $74,773. Whereas in Massachusetts and New Hampshire, they would average $74,039 and $73,163, respectively. While Service Desk Specialists would only make an average of $68,435 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New Hampshire

Total Service Desk Specialist Jobs:
280
Highest 10% Earn:
$120,000
Location Quotient:
1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Hawaii

Total Service Desk Specialist Jobs:
236
Highest 10% Earn:
$84,000
Location Quotient:
1.76
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Maine

Total Service Desk Specialist Jobs:
271
Highest 10% Earn:
$91,000
Location Quotient:
1.28
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Service Desk Specialists

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Top Service Desk Specialist Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Service Desk Specialists and discovered their number of Service Desk Specialist opportunities and average salary. Through our research, we concluded that The Home Depot was the best, especially with an average salary of $48,437. Shopko follows up with an average salary of $36,672, and then comes Koch Fertilizer with an average of $43,937. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Service Desk Specialist. The employers include HSBC North America Holdings, CO-OP Financial Services, and Boston University

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