Service desk specialists serve as the first, perhaps the only, point of contact between an end-user and the company for which they work. They are professionals who help users resolve issues with computer hardware or software. They respond to user inquiries, assess problems and issues with information technology equipment and applications, and resolve issues for the users. They also work closely with other I.T department personnel to assist with tasks.
As a service desk specialist, you will be required to identify and diagnose issues and problems, categorize and record reported queries and provide solutions, support problem identification, advise users on the appropriate course of action, monitor issues from start to resolution, and escalate problems, if needed, to a higher level of support. Most employers require a high school diploma or a GED, as training is provided on the job. However, having a bachelor's degree in computer sciences or a related field may be given preference.
The average hourly salary for the position is $22.64. That amounts to over $47,000 annually. The career is projected to grow 10% in the near future, resulting in over 83,000 job opportunities across the United States.
There is more than meets the eye when it comes to being a Service Desk Specialist. For example, did you know that they make an average of $21.12 an hour? That's $43,937 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many Service Desk Specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.
If you're interested in becoming a Service Desk Specialist, one of the first things to consider is how much education you need. We've determined that 50.6% of Service Desk Specialists have a bachelor's degree. In terms of higher education levels, we found that 4.8% of Service Desk Specialists have master's degrees. Even though most Service Desk Specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Service Desk Specialist. When we researched the most common majors for a Service Desk Specialist, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Service Desk Specialist resumes include High School Diploma degrees or Master's Degree degrees.
You may find that experience in other jobs will help you become a Service Desk Specialist. In fact, many Service Desk Specialist jobs require experience in a role such as Technical Support Specialist. Meanwhile, many Service Desk Specialists also have previous career experience in roles such as Help Desk Analyst or Customer Service Representative.