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Best service desk specialist certifications
Service desk specialist certifications allow job seekers to demonstrate their competency as an service desk specialist to employers. However, not all service desk specialist certifications provide the same value for job seekers.
The best certifications for a service desk specialist are IT Information Library Foundations Certification (ITIL), Security 5 Certification, and ITIL Foundation.
Below is a list of the best service desk specialist certifications. Obtaining an service desk specialist certification will give you a leg up when you apply for jobs and increase your potential salary.
5 best certifications for service desk specialists
| Rank | Service desk specialist certification | Organization |
|---|---|---|
| 1 | IT Information Library Foundations Certification (ITIL) | Zavata |
| 2 | Security 5 Certification | EC-Council |
| 3 | ITIL Foundation | HDI |
| 4 | Certified Information Technology Professional (CITP) | AICPA |
| 5 | HDI Desktop Support Technician (HDI) | HDI |
5 best service desk specialist certifications
1. IT Information Library Foundations Certification (ITIL)
The ITIL Foundations Certification course is designed for all IT service and support staff members. Whether you are just adopting ITIL or are working on continuous service improvement, you will gain a fundamental understanding of how IT service and support can be best organized to align IT with business needs, improve service quality, and reduce long-term costs. Course Benefits: 1) Gain an understanding of the ITIL framework and its relationship with the 10 foundational processes and Service Desk function, 2) Learn how ITIL processes can be utilized in any size organization, 3) Promote a common vision and language within the IT infrastructure.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
2. Security 5 Certification
The Security5 Certification is the entry level for anyone interested in learning computer networking and security basics. The Security5 program gives individuals basic networking literacy skills to begin high-end IT programs.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
3. ITIL Foundation
This LCS-accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL Foundation certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
4. Certified Information Technology Professional (CITP)
A Certified Information Technology Professional (CITP) is a Certified Public Accountant recognized for his or her unique ability to provide business insight by leveraging knowledge of information relationships and supporting technologies.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
5. HDI Desktop Support Technician (HDI)
This certification verifies that professionals in the desktop support technician role possess the knowledge of customer service and service management processes, as well as the necessary best practices, to provide high quality service and support at the desk-side.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
What is the best certification for a service desk specialist?
The best service desk specialist certification is IT Information Library Foundations Certification (ITIL). The IT Information Library Foundations Certification (ITIL) is awarded by the Zavata.
Here's a bit more background on how to obtain this service desk specialist certification:
- To become a certified IT Information Library Foundations Certification (ITIL), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- No renewal for certification, if you earn it once it is valid all time.
What are some of the most in-demand certifications for service desk specialists?
The most in-demand service desk specialist certification is ITIL Foundation based on all active job postings. Having this service desk specialist certification will give you access to more service desk specialist jobs with higher salaries.
The most common combination of service desk specialist certifications include: IT Information Library Foundations Certification (ITIL), Security 5 Certification, and ITIL Foundation.
Online courses for service desk specialists to earn certifications
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