Service desk specialist jobs near me

Seasonal Driver Helper As a driver helper youll ride along with a package delivery driver in our iconic brown trucks and help deliver packages to businesses and homes in your community. During your shift, youll be in and out of the truck, greeting customers and ensuring packages make it to their destinations. This seasonal job requires flexibility as work will be assigned in the morning based on operational needs and your availability. When you are assigned work, you will be provided with a meet point. This is where the driver will pick you up, often in your neighborhood. Helpers do not drive the brown truck. What youll need: Lift up to 70 pounds Saturdays and holiday work required depending on business needs Enjoy working outside Stamina this is a workout like no other! Legal right to work in the U.S. An eye for detail Reliable and responsible No experience necessary And a pair of sturdy work boots Additional Benefits: Excellent weekly pay Growth opportunities - a seasonal job is a great place to start at UPS* No experience necessary Paid weekly *This is a seasonal role. A seasonal job is a great place to start at UPS, and it might even lead to a permanent role that offers even more advantages and benefits! Shifts may vary between Monday - Saturday, depending on business needs. The base pay for this position is $21.00/hour UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

MANTECH seeks a motivated, career and customer-oriented Facilities Support Specialist to join our team in Quantico, VA.This position requires expertise to support the receipt and management of all facilities and maintenance requirements and provide planning and oversight support to building and equipment inspections and testing. Responsibilities include but are not limited to: Manage workplace health, safety, and environmental related considerations. Analyze and identify faults or problems in equipment and machinery and ensure all facility support equipment remains functional Operate Building Automation System (BAS) monitoring daily for any faults or troubles and elevate problems to government POC as needed. Demonstrate comprehensive knowledge of DoD, Navy, and Marine Corps Supply and Acquisition principles, procedures, techniques, guidance, and practices. Assist with property record management and provide KSD's for newly acquired/requisitioned, transferred, or disposed equipment for accurate record keeping and retention. Must keep all stakeholders (customers, peers, leads) informed of activities, to include impediments, bottlenecks, dependencies, and other activities that might affect due dates and milestones Request investigative or adjustment action for equipment abuse or loss to the Personal Property Officer and submit disposition requests for assets that are obsolete or no longer required. Minimum Qualifications: 5 years related experience. Ability to work on several products concurrently while managing competing deadlines Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access) Preferred Qualifications: Relies on extensive experience and judgment to plan maintenance services, perform inspections, document findings, and provide feedback to government POC Proficient in SharePoint Experience with the Custodian Asset Report (CAR) to account for property assigned in the DPAS or Consolidated Memorandum Receipt (CMR) for property assigned in GCSS-MC. Assist with reconciliations of the CAR and CMR Clearance Requirements: This role requires an active DoD TS/SCI clearance with SAP eligibility Physical Requirements: Must be able and willing to perform occasional manual labor and warehouse duties with the ability to lift up to 50 lbs

About the Role: LHH is seeking an Administrative & Data Support Specialist to join one of our top clients in the Arlington area. This is an excellent opportunity for someone who thrives in a structured yet fast-paced environment, enjoys working with data, and has strong attention to detail. You'll play a key role in supporting contract updates, data management, and pricing analysis to help keep daily operations efficient and compliant. This is a ongoing temporary position for the next 2+ months. Location. Arlington, VA (Onsite 4 days/week - Fridays remote) . Pay is $24-$29 per hour based on experience. What You'll Do: Update and maintain the contracts database under the direction of team leads. Assist the Sourcing team with processing contract amendments. Manage document routing through DocuSign to ensure timely execution. Support pricing data analysis from RFPs and vendor submissions. Gather data, track follow-ups, and draft professional communications with internal teams and external partners. Perform data analysis and reporting using Excel (VLOOKUP, XLOOKUP, INDEX MATCH, Pivot Tables, logical operators, etc.). What We're Looking For: Strong Excel skills (advanced formulas and data manipulation required). Excellent written and verbal communication skills. Comfortable working with databases and document management systems. Detail-oriented, proactive, and able to prioritize multiple tasks independently. Experience with Workday or another ERP system is a plus. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

The Service Desk Technician II is part of the Information Technology Service Desk Team and is the direct support for the installation, maintenance and troubleshooting of desktop computers, laptops, printers and network services. This position is the first point of contact for users who contact the service desk team through phone, email and ticketing system to ensure that users receive appropriate assistance, status updates and resolution in a timely manner. The Information Systems Specialist will assist in the installation, implementation, and upgrades of internal systems and maintain a tracking system for usage evaluation. Position Responsibilities: Utilizes ticketing system to communicate, document, schedule and prioritize issues for internal and off-site employees Escalates advanced issues to appropriate team members or other teams. Notifies user of escalation through status updates Maintains records and inventory of computers, hard drives, monitors, RSA tokens, travel laptops and other computer accessories Updates documentation for self-help instructions, standard operating procedures and technical guidelines relating to IT Completes daily service desk activities monitoring ticketing system and providing support to remote users, VPN, Microsoft Office, Windows and Mac OS support, iPhones, desk phones, tablets, local/network printers, and any industry software Responsible for Windows & Mac imaging of computer systems, setting up new hire employees with equipment & gathering of equipment from off-boarding employees Provides support for on-site/off-site meetings, conference rooms and audio/video related support Performs hardware support including installs, troubleshooting, basic repairs, printer maintenance, e-waste and responsibility for the storage and inventory tracking of new and used equipment; assists team with preparing for IT related projects with testing & deployments Builds stable, productive internal/external working relationships using effective interpersonal skills. Demonstrates effective, clear, and concise written and verbal communication skills. Articulates solutions in an effective and cohesive manner Develops professional expertise and understanding of the specialization; applies company policies and procedures to resolve a variety of issues and normally receives general instructions on routine work and detailed instructions on new projects/assignments Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors Other duties as assigned Basic Qualifications (Required Skills & Experience): High School Diploma or GED required; some College coursework / B.S. in Computer Science or related discipline preferred Minimum of 2 - 5 years of relevant experience or equivalent combination of education, training, and experience Computer industry certifications are preferred (CompTia Network+, Security+, Microsoft, VM, Cisco) Demonstrates strong customer service for phone and face-to-face interaction Effective, clear, and concise written and verbal communication skills; articulates solutions in an effective and cohesive manner Other Qualifications & Desired Competencies: Demonstrates effective analytical, problem-solving, interpersonal, time management, organizational & interpersonal skills Ability to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties Displays strong initiative and drive to accomplish goals and meet company objectives Takes ownership and responsibility for current and past work products Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company Focuses on teamwork and puts the success of the team above one's own interests Physical Demands: Ability to work in an office environment (Constant) Ability to safely lift up to 50 lbs. and carry/move objects of varying shapes and sizes (Occasional) Required to stand and sit for long periods (Frequent) Required to talk, hear, and use hands and fingers to operate a computer and telephone keyboard (Constant) The salary range for this role is: $27 - $39 AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate's work experience, education/training, and key skills. ITAR Requirement: T his position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment's determination that it will be able to obtain an export license in a time frame consistent with AeroVironment's business requirements. A “U.S. person” according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements. Benefits: AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: ********************************** We also encourage you to review our company website at ******************** to learn more about us. Principals only need apply. NO agencies please. Who We Are Based in California, AeroVironment (AVAV) is a global leader in unmanned aircraft systems (UAS) and tactical missile systems. Founded in 1971 by celebrated physicist and engineer, Dr. Paul MacCready, we've been at the leading edge of technical innovation for more than 45 years. Be a part of the team that developed the world's most widely used military drones and created the first submarine-launched reconnaissance drone, and has seven innovative vehicles that are part of the Smithsonian Institution's permanent collection in Washington, DC. Join us today in developing the next generation of small UAS and tactical missile systems that will deliver more actionable intelligence to our customers so they can proceed with certainty - and succeed. What We Do Building on a history of technological innovation, AeroVironment designs, develops, produces, and supports an advanced portfolio of unmanned aircraft systems (UAS) and tactical missile systems. Agencies of the U.S. Department of Defense and allied military services use the company's hand-launched UAS to provide situational awareness to tactical operating units through real-time, airborne reconnaissance, surveillance, and target acquisition. We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status. ITAR U.S. Citizen, U.S. Permanent Resident (Green Card holder), asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) or a person approved for an export license from the appropriate governing agency.

Who We Are: Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With nearly 2,000 team members around the world, and a rich legacy spanning more than 70 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations. Who You Are: Versar Global Solutions is seeking a Network - Acquisition & Data Support Analyst to support the effective management of the Department of Homeland Security's HSEN (Homeland Security Enterprise Network) Wide Area Network (WAN) that enables the sharing of information across all DHS HQ and DHS Components, including shared Internet, intranet, and extranet services. This challenging role will be responsible in assisting HSEN in organizing and managing the network core infrastructure's inventory of network device/tools data across an array of industry third party vendors, IT resellers, and DHS stakeholders. This candidate will work directly with team of network and security engineers, data center specialists, vendors, and DHS Acquisition Management. What You'll Do: * Support the DHS Business Management Office (BMO) acquisition support efforts with respect to maintenance and renewal of all HSEN hardware and software licensing - this includes technologies/services involving Cisco, Palo Alto Networks, Broadcom, and F5, among many. * Maintain inventory of all HSEN hardware/software licensing and associated renewal dates through the support team's data portal. * Maintain inventory of all vendor contacts and related assets that support HSEN. * Maintain inventory of all WAN circuits by working directly with network architects/engineers. * Maintain information for engineering staff to include contact information, skills, proficiencies, and after hours on-call schedule list. * Provide Tier 3 network incident management support as part of day-to-day operations for HSEN, to include coordinating with engineering staff and providing timely updates to management, NOSC government watch officers, and customers. * Assist team in assembling information and developing the monthly Program Management Review (PMR) with DHS. * Assist with on-going review and update of engineering standard operating procedures (SOPs) and document processes to mature service management across HSEN and the DHS Network Operations Security Center (NOSC). * Work with Information Systems Security Officer (ISSO) and engineering staff to support remediation efforts for open 'plan of action and milestones' (POAMs) and periodic security assessments. * Provide back-up support as needed for PKI digital certificate renewals. * Plan, direct, organize, control, and manage tasks to ensure that all milestones are fulfilled in an efficient and timely manner. * Assist with program tracking, milestones and deliverables using SharePoint and ServiceNow. What You'll Bring: * BA/BS (relevant field); relevant experience may be a substitute for education. * At least five (5) years of professional experience, including experience in an IT services environment * Experience in incident management - intaking customer issues, document pertinent information and triage as needed * Must be resourceful in learning a very complex and dynamically changing network * Must be able to work independently in fast paced, dynamic environment. * Past experience within the Department of Homeland Security or other government agency is preferred. * Proficient with MS Office (Word, Excel, PowerPoint) * Experience with ServiceNow and SharePoint * Must be proficient in English, both written and verbal, to ensure effective communication and collaboration. * Successful results of preemployment screenings, including federal background check, MVR, and drug screen. * Comply with company drug and alcohol policy. * Be authorized to work in the US or will be authorized by the successful candidate's start date. Certifications Desired ITIL, Agile/Scrum Software/Hardware Desired ServiceNow, SharePoint, Strong Excel skills Compensation Expected Salary: $50,000 - $85,000 per year Versar Global Solutions is providing the compensation range and general description of other compensation and benefits that the Company in good faith believes it might pay and/or offer for this position based on the successful applicant's education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's status protected by local, state, or federal law. Location Requirements The position will primarily remote; however, preference will be given to those local to the MD/DC/VA areas. EEO Commitment Versar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Versar Global Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Versar Global Solutions expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran. Improper interference with the ability of Versar Global Solutions employees to perform their job duties is not tolerated. #LI-FH1

At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 million applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients. We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity & Social Justice, Children & Education, Creative & Arts, Health & Wellness, Economic Justice & Opportunity, and Environment & Climate. At Submittable, technology and purpose converge, offering a unique opportunity to contribute to meaningful change. About the Role: We're looking for a full-time Technical Support Specialist to join our Campaign Support team. In this role, you will enhance and nurture the customer experience by quickly communicating with customers regarding questions, problems, technical issues. * This is a full-time position reporting to the Manager of Campaign Support * Location: Remote position * Salary Range: Non-exempt role with a salary range of $46,000-$56,000, depending on experience and location How You'll Make an Impact: * Maintain thorough knowledge of Submittable's platform and features to provide accurate and effective technical support * Provide support and maintain customer satisfaction at all stages of the customer journey * Respond promptly to customer inquiries via phone, email, and chat, troubleshooting technical issues and answering product questions * Provide clear guidance, solutions, and best practices to help customers successfully use the platform * Track and log customer issues, ensuring follow-up and resolution in a timely manner * Maintain accuracy of customer help resources as the product evolves * Identify, test, and report software bugs to Product team * Proactively flag potential issues or recurring problems to support continuous improvement About You: You're a highly collaborative, solution-oriented professional with a passion for delivering excellent customer support. You thrive in fast-paced environments, care deeply about customer outcomes, and bring a mix of analytical thinking, empathy, and curiosity to every interaction. Experience & Expertise * 1+ years in Customer Support or Technical Support roles * Ability to troubleshoot software issues and guide users to resolution * Experience working with customer support tools * Comfortable supporting live chat platforms Builder Mentality * Solutions-first mindset with strong problem-solving skills * Ability to stay calm and effective, especially when handling complex technical issues * Curious and proactive * Comfortable navigating ambiguity and evolving processes Partner, Collaborator, Communicator * Exceptional communication skills - especially when translating technical concepts to both technical and non-technical audiences * Adept at handling multiple high-priority tasks with strong organizational and prioritization skills * A team player who works well cross-functionally and values shared success * Capable of building strong customer rapport over time * Committed to transparency, accountability, and continuous improvement Preferred Systems & Tooling Experience/Knowledge: * Proficiency in data tools * Exposure to scripting or programming languages (preferred but not required) * Experience documenting software bugs and enhancement requests for technical teams (preferred but not required) * Familiarity with SaaS platforms and a general understanding of software development lifecycles (preferred but not required) * Experience with automation tools We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, West Virginia, and Wyoming. Why Submittable? Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technology that accelerates their work, amplifies their impact, and drives meaningful change. At Submittable, you'll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply! Benefits: We are proud to offer highly competitive benefits to our full-time employees, including: * Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts * 401(k) plan with employer match starting day one * Equity stock options to share in our success * Flexible hours, remote work options, and generous vacation and sick leave * Paid parental leave for mothers, fathers, and adoptive parents * Professional development stipends to support your career growth * Opportunities to participate in community outreach and volunteer programs * Monthly company-sponsored happy hours and gatherings to connect and unwind Our Commitment to Inclusion & Belonging At Submittable, we believe technology is a force for good, driving social impact and enabling corporate social responsibility on a global scale. To achieve this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture. We embrace the strength of our diverse community by creating a safe space where employees feel empowered to share ideas, celebrate unique experiences, and learn from one another. By prioritizing inclusion, we aim to build an environment where everyone can bring their authentic selves to work and make innovative contributions that enable our customers to tackle complex challenges and spread more good. As a globally used platform, we are dedicated to hiring and supporting employees who represent a range of backgrounds, experiences, and perspectives. This includes diversity in ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomic background. Our Approach to AI in our Hiring Process We believe that Artificial Intelligence (AI) can be a powerful tool for good. We are committed to leveraging AI technologies responsibly, ensuring their use is equitable, fair and safe. To ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during take home tests or interviews. For additional information regarding the use of AI in hiring please review our AI Guidelines & Policies. Need accommodations? Let your recruiter know early so we can support you.

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrity of our people. Explore what you can bring to our solutions in information assurance, secure networks, secure enterprise messaging, and identity management. Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment! We are seeking a Helpdesk Agent / Technician to join our customer support team in a Department of Defense (DoD) environment. You will be responsible for taking technical calls from military end users with the goal of resolving the problem over the phone. Otherwise you will dispatch spare parts and track delivery / operational status of the system. We're always on the lookout for exceptional (Job Title) to join our growing team. This is an evergreen job posting intended to build a pipeline of talented individuals for future openings across multiple teams. Responsibilities: * Provides Tier II and III technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve technical support issues for end-users of the organization's products and services. * Uses automated information systems to analyze routine situations. * Reviews incoming requests (both computer generated and verbal) sort, code, and prioritize for proper action. * Resolves problems or contacts more senior technical support as necessary. * Supports users by fulfilling individual requests for support or replacement parts in the utilization of the various systems available. * Conducts technical research for source of information required in support of request for information related to ongoing programs. * Instructs users in the use of systems specific to the government contract. * Interacts with other team members, such as network services, engineering, and/or information systems to restore services and/or identify and correct the core problem. * Meet all contractual SLAs (service level agreements) and AQLs (acceptable quality levels). Job Requirements Qualifications: * High School Diploma w/ 4-5 years of experience minimum * Experience with ServiceNow is preferred but not required * An active DoD Secret Clearance is required or the ability to obtain. Preference will be given to those applicants with an active DoD Secret Clearance * Minimum IAT Level II certification in accordance with DoD 8570.01-M (Security+ CE certification or higher) required * Strong written and verbal communications skills and the ability to interact with people at all levels are required * A professional attitude regarding attention to detail and customer service and excellent organizational skills are required. Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment, Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States. Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at **************. If you require relay service assistance, please click on the following link to review information on your state's relay service: ************************************************* Telos Corporation is an EEO/AA employer. Job Type Full-Time Location Ashburn, VA 20147 US (Primary) Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The IT Support Specialist plays a key role in ensuring the smooth functioning of Virginia Tire & Auto's IT infrastructure by providing technical support, maintaining system security, and contributing to cross-functional IT projects. This position is responsible for resolving help desk tickets, supporting security protocols, and collaborating with both internal teams and external vendors to deliver exceptional service. RESPONSIBILITIES * Monitor and troubleshoot network connectivity across locations, including routers, switches, and VPN connections, to ensure reliable system performance. * Manage and resolve help desk tickets, ensuring timely resolution and adherence to internal SLAs. * Assist in the development, implementation, and maintenance of IT systems and departmental processes to enhance operational efficiency. * Assist in maintaining business continuity protocols to support the organization during emergency situations or data loss. * Evaluate and implement new hardware and software to meet operational needs and improve system performance. * Track and document IT inventory and assets, ensuring up-to-date records of all in-store communication technologies. * Collaborate with internal teams and external vendors on cross-functional IT initiatives. * Provide technical support to staff members, troubleshooting and resolving issues as they arise. * Actively learn organizational systems and become an expert through self-teaching, reviewing documentation, and guided learning processes. * Perform other related duties as assigned. EDUCATION & SKILLS REQUIRED * Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. * 3-5 years of experience in an IT support or specialist role, with a strong understanding of computer systems, networks, and security. * Excellent problem-solving and analytical skills with attention to detail. * Strong organizational and time management skills, with the ability to manage multiple tasks effectively. * Self-motivated and capable of working independently as well as part of a team. * Excellent written and verbal communication skills in English. * Ability to learn and adapt quickly to evolving technologies and organizational needs. * Experience with technical writing and documentation, with proficiency in IT tools and systems. WHAT WE'LL DO FOR YOU We provide our employees: * Free Health Insurance * Industry best paid vacation and holidays * Tire and auto repair discounts * Gym Membership Reimbursement * Affordable dental and vision insurance * Life & short-term disability insurance * 401(k) with company match * Predictable Schedules * Energy filled, busy shops * A clean, professional work environment with a team that wants to see you succeed * A company culture designed to support your career growth WHO WE ARE Virginia Tire & Auto is making car care as stress-free as possible. We are proud to be a Top Family Owned Business in the DC area, a Top Shop by Tire Review Magazine and a consistent Best of NOVA Auto Repair winner. Virginia Tire & Auto is committed to employee advancement and growth by offering career paths and stability to its 300+ employees. Virginia Tire & Auto promotes a smoke-free, drug-free environment. Virginia Tire & Auto is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The EHR Application Support Specialist provides Tier 1 support to all EHR end users on EHR related areas. This position will provide technical expertise to the end users, help troubleshoot issues and configuring settings among other functions. The EHR Application Support Specialist provides Tier 1 support to all EHR end users on EHR related areas. This position will provide technical expertise to the end users, help maintain EHR related activities including troubleshooting issues, configuring settings and setup users among other functions. The EHR EU Support Specialist is responsible for providing Tier 1 (first call resolution) support to all EHR end-users EHR-related clinical and patient accounting applications. This role plays a vital role in supporting the successful implementation and sustainment phases of the client Electronic Health Record initiative and help ensures deployed EHR capabilities remain stable, fully operational, and effectively adopted by end-users through post-cutover health checks, issue tracking, and sustainment readiness planning. Provides Tier 1 clinical support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes. Triages end user issues and determines if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2. Must understand client Local Health Department EHR policies, procedures, and workflows and Oracle Health-specific procedures to resolve issues. Acquires and maintains a general and clinical knowledge of client and related software applications. Attends professional development training as instructed. Maintains necessary technology skills to perform common client specific First Call Resolution (FCR) tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc. Conduct pre- and post-go-live system health checks to verify operational readiness and functionality of the deployed Electronic Health Record (EHR) solution at each VDH facility Monitor key performance indicators (KPIs) and system usage metrics to identify early warning signs of functional or technical degradation Coordinate and validate issue resolution with implementation, clinical, technical, and vendor teams to ensure continuity of care and system performance Maintain sustainment readiness checklists and site health status dashboards for EHR leadership and Go-Live command center operations Provide on-demand support for issue escalation, problem diagnosis, and liaison functions between end users, support teams, and technical vendors Contribute to lessons learned, issue trend analysis, and process improvements for future site deployments and system rollouts Post-Go-Live Health Check Reports that assess system performance and user adoption following deployment Sustainment Readiness Checklists to evaluate preparedness for ongoing operations and support Site Health Dashboards and associated metrics to monitor performance and identify potential issues Knowledge Transfer Documentation to ensure continuity of operations and effective handoff to support teams Issue Resolution Logs and Trend Analyses to track, resolve, and analyze recurring challenges Exhibits a basic understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Foundational Communication - Simple messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures. Skills: SkillRequired / DesiredAmountof ExperienceApplication Support Experience.Required5YearsOracle Health Millenium Cerner EHR experience Highly desired3YearsStrong technical troubleshooting skills for hardware, software and basic network issues.Required3YearsExperience using ServiceNow or other ITSM tool.Highly desired3YearsExperience supporting remote users.Required3YearsStrong written and oral communication skills.Highly desired3YearsAbility to handle multiple competing priorities and multitask efficiently in a dynamic, fast-paced environment.Required3YearsDemonstrated commitment to exceptional customer service with individuals of varying technical knowledge.Required3Years Powered by JazzHR B7ik23PYjA

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Here's what the opportunity supported through our TGS Talent Acquisition Team requires: The TEKsystems 3M Team Lead plays a critical role in driving the growth and success of the team supporting 3M. This position is responsible for motivating and supporting service desk agents, ensuring prompt and effective resolution of calls to meet the expectations of end-users, management, and the business. The Team Lead collaborates closely with the Engagement Manager and Senior Engagement Manager to plan and oversee daily operations, ensuring that incident management and team support align with the client's statement of work. Team Leadership & Direction Provide daily guidance to the team to support customer workload and management goals. Foster a high-quality work environment that motivates team members and encourages success. Ensure work is distributed fairly across the team. Process Improvement Evaluate current processes and procedures, recommending improvements to enhance efficiency, operations, and service quality. Reporting & Communication Assist in preparing daily and monthly reports for customers and management. Participate in monthly reviews and one-on-one meetings with the Engagement Manager. Maintain open communication within the team and with leadership. Quality & Escalations Support escalations from customer contacts or leadership. Collaborate with the Engagement Manager on quality checks for calls and tickets. Monitor and enforce adherence to company policies. Collaboration & Relationships Work with peers, escalation groups, and management to strengthen team relationships Customer Service & Support Demonstrate a strong passion for customer service and helping others. Provide after-hours and on-call support as needed. Create a positive and encouraging environment for team success. Support coaching and development of team members. Additional Skills & Qualifications Proven leadership skills and ability to work within a team. Effective written and verbal communication skills. Ability to motivate others and help them reach their full potential. Commitment to delivering high-quality work and adhering to company policies. At least 1-2 years of experience in a Service Desk environment or equivalent work experience. Job Type & Location This is a Permanent position based out of Dallas, TX. Pay and Benefits The pay range for this position is $45760.00 - $58240.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Nov 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is a full-time, onsite position. Benefits include Health, Dental Vision and 401k. Pay is $23 per hour Responsibilities: Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. Provides support to client identified VIPs Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired May require additional customer-specific certifications or training as required Skills: Excellence in communication and customer-facing skills Strong oral, written and interpersonal skills Ability to follow instructions and processes with minimal instruction Ability to lift and or move various computer equipment up to 50 lbs. Must own a basic repair kit Additional requirements may exist if offer of employment is extended Additional Information All your information will be kept confidential according to EEO guidelines.

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required

Enterprise Service Desk Specialist - Senior Clearance Requirements: Active Secret Clearance (or ability to obtain) Contract Pay Rate: $30/hr - $32/hr on W2 We are seeking a highly skilled Enterprise Service Desk Specialist (Senior) to support IT operations in a fast-paced, mission-critical environment. In this role, you will serve as a frontline technical support expert, resolving end-user issues, executing scripts, managing tickets, and providing exceptional customer service. You will troubleshoot and escalate complex incidents, ensure adherence to service level agreements (SLAs), and contribute to the overall efficiency and reliability of IT services. This is an excellent opportunity for professionals who excel in IT support, incident management, and remote troubleshooting and who are looking to grow within enterprise-level environments. Key Responsibilities: * Deliver Tier I/II support through phone, ticketing system, and remote access tools * Execute scripts and follow standard operating procedures to resolve technical issues * Diagnose, troubleshoot, and escalate hardware, software, and network incidents * Open, update, and close service tickets with clear documentation * Correlate events and incidents for proactive IT service management * Ensure compliance with SLAs and service delivery best practices * Collaborate with cross-functional IT teams to support enterprise users * Maintain high levels of customer satisfaction and professionalism Required Skills/Education: * 2+ years of experience using an IT ticketing system (ServiceNow, Remedy, etc.) * 1+ year of experience with remote desktop takeover tools * Proven experience in an IT customer service or service desk environment * Strong troubleshooting skills across Windows OS, hardware, and basic networking * Experience meeting service level goals and performance targets * Must hold a process-based certification (ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc.) * Must possess MTA: Windows Operating System certification (or equivalent) * Excellent verbal and written communication skills * Ability to thrive in an onsite, team-oriented environment About Seneca Resources At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.

Akira Technologies is seeking skilled and responsive Help Desk Support Specialists to provide first-level technical assistance to staff. Due to the fast-paced nature of the work environment, staff members require immediate support when reaching out for technical help. This role demands well-trained professionals with strong analytical and communication skills to resolve workstation, peripheral, and general IT-related issues efficiently. This is an onsite role supporting a government client in Washington, DC. Ideal candidate must have an experience working in a fast-paced environment, with at least a Public Trust clearance. Job Responsibilities Provide real-time technical support via phone, email, or in-person. Troubleshoot and resolve hardware, software, and network issues. Support Windows Server, Windows Desktop, Mac OS clients, MS Exchange, MS Office, and network communications. Maintain accurate documentation of support requests and resolutions. Assist with setup and maintenance of workstations, printers, mobile devices, and other peripherals. Escalate complex issues to higher-level support teams when necessary. Deliver excellent customer service and maintain professionalism in all interactions. Ensure compliance with organizational IT policies and procedures. Minimum Qualifications Bachelor's degree in a related field; or 3+ years of relevant experience in hardware and software problem resolution. Technical proficiency in: Windows Server and Desktop environments Mac OS clients Microsoft Exchange and Office Suite Network communications and troubleshooting Completion of customer service skills training. Strong interpersonal and oral communication skills. At least a Public Trust Clearance Salary Range: $50,000 to $85,000 Akira's pay range for this position considers various factors including skills, years of experience, training, licenses, certifications, alignment with market data, and internal equity in the organization. This pay range estimate is a general guideline only and not a guarantee of compensation or salary, which Akira believes to be done in good faith in compliance with local laws. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. General Description of Benefits Akira offers its employees multiple options for medical plans (some with Health Savings Account), dental plans, and vision coverage, and a 401(k) plan with employer match. To promote work/life balance, Akira offers paid time off, including vacation and sick time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave. We also offer short and long-term disability benefits to protect employee income in the event of sickness or injury, life insurance, accidental death and dismemberment insurance, and critical illness insurance. Akira also offers tuition, training, and certification reimbursement for professional development and career advancement. Akira regularly reviews our total rewards package to ensure our offerings remain competitive and reflect the values and needs expressed by our employees. About Akira Technologies Akira strives to meet and exceed the mission and objectives of US federal agencies. As a leading small business cloud modernization and data analytics services provider, we deliver trusted and highly differentiated solutions and technologies that serve the needs of our customers and citizens. Akira serves as a valued partner to essential government agencies across the intelligence, cyber, defense, civilian, and health markets. Every day, our employees deliver transformational outcomes, solving the most daunting challenges facing our customers. Akira is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. This role is currently remote, and the position's core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: On any given day, the team will simultaneously be answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution. Who You Are: If you are a motivated individual with a service-oriented mindset, a strong background in Integrating applications, and a desire to excel in a dynamic support environment, we encourage you to apply for the Tier 2 Application Support Specialist role. Join our team and contribute to the continuous improvement of our systems while providing exceptional support to our valued customers. Expected hours are 9:00am-6:00pm ET/6:00am-3:00pm PT What You'll Do: Provides courteous, efficient, and professional technical support by phone and email to customers across all verticals. Communicate and interact with fulfillment departments regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests. Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations. Effectively communicate with clients, management and team members on an as needed basis with issue resolution. Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways. What You May Need to be Successful: Works beyond routine tasks, utilizing increasingly specialized knowledge of relevant FA technologies. Exercises systematic proficiency in some specialized skills which display depth and breadth within a single application OR several applications/technologies. Troubleshoots intermediate to advanced problems and recommends appropriate actions. Provides support case/ JIRA follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues. Manages customer expectations and competing priorities. Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles. Escalates issues and works directly with Products/ Engineering to resolve complex support problems. Proficiency in applications like, Atlassian (JIRA), Confluence, AWS, SFTP, Integrations, Single Sign-On (SAML), Admin Client, I-9, Workforce Monitoring Strong experience with MS SQL Server & SQL based application Maintenance and support - Operations (Tier 2 Support) experience in large-scale, distributed systems running 24/7/365 Solid understanding of integration technologies such as APIs (REST, SOAP, XML, JSON, Web Services). Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently. Excellent communication skills and the ability to work collaboratively with both technical and non-technical teams. Detail-oriented, with strong organizational and multitasking abilities Proven experience in application or production support, preferably in a role focused on application support. Familiarity with database technologies (SQL, MongoDB). Basic understanding of HTML debugging and XSLT transformations. Experience with ITIL-based support processes or service management tools (e.g., ServiceNow, Jira). What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $55,000-75,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

The Committee for Public Counsel Services, the Massachusetts state public defender agency, is seeking two full-time IT Support Specialists in its Information Technology Division to work directly with staff via phone, email, and in-person to address staff technology challenges and deliver new technology. These positions are part of the IT Infrastructure team. The IT Division has permanent workspace in Boston, Brockton, Worcester and Springfield. One position will be located in Boston and the other in either Worcester or Springfield, depending on the needs of the Division and the selected candidate. We fight for equal justice and human dignity by supporting our clients in achieving their legal and life goals. We zealously advocate for the rights of individuals and promote just public policy to protect the rights of all. Our Values Courage • Accountability • Respect • Excellence DIVERSITY AND INCLUSION MISSION STATEMENT CPCS is committed to protecting the fundamental constitutional and human rights of our assigned clients through zealous advocacy, community-oriented defense, and the fullness of excellent legal representation. We are dedicated to building and maintaining strong professional relationships, while striving to accept, listen to and respect the diverse circumstances of each client, as we dedicate ourselves to meeting their individual needs. It is our CPCS mission to achieve these goals, and in furtherance thereof, we embrace and endorse diversity, equity and inclusion as our core values as we maintain a steadfast commitment to: (1) Ensure that CPCS management and staff members represent a broad range of human differences and experience; (2) Provide a work climate that is respectful and supports success; and (3) Promote the dignity and well-being of all staff members. CPCS leadership is responsible for ensuring equity, diversity, and inclusion. The ability to achieve these goals with any level of certainty is ultimately the responsibility of each member of the CPCS community. AGENCY OVERVIEW CPCS is the state agency in Massachusetts responsible for providing an attorney when the state or federal constitution or a state statute requires the appointment of an attorney for a person who cannot afford to retain one. The agency provides representation in criminal, delinquency, youthful offender, family regulation, guardianship, mental health, sexually dangerous person, and sex offender registry cases, as well as in appeals and post-conviction and post-judgment proceedings related to those matters. The clients we represent are diverse across every context imaginable and bring many unique cultural dimensions to the matters we address. This reality creates a critical need for CPCS staff to be culturally competent and able to work well with people of different races, ethnicities, genders and/or sexual orientation identities, abilities, and limited English proficiency, among other protected characteristics. DEPARTMENT OVERVIEW The Information Technology Division enables and enhances the delivery of the Agency's mission to serve our clients through the creation of innovative digital products and the support of staff, private counsel, and vendor partners. We accomplish these objectives by providing application development and infrastructure services focusing on client success and strategic IT service delivery both as technology leaders and partners in the fight for equal justice and zealous advocacy on behalf of our clients. POSITION OVERVIEW This role is a frontline position working directly with staff via phone, email, and in-person to address staff technology challenges and deliver new technology. This position is part of the IT Infrastructure team. This position, in conjunction with other infrastructure staff, responds to helpdesk inquiries as well as completing project-based work. In addition to addressing helpdesk queries and delivering and setting up new end-user technology, this position will deliver technology projects to address Agency priorities. CPCS IT believes in providing career and technical development for the individual in this role. We do this through formal and ad hoc training and through project work. The person in this role must be comfortable with working directly with non-technical staff at the Agency and problem solving with staff of varied technical knowledge. This position is expected to travel to various offices around the Commonwealth. Travel is estimated up to 40% of working hours. The IT Division has permanent workspace in Boston, Brockton, Worcester and Springfield. One position will be located in Boston and the other in either Worcester or Springfield, depending on the needs of the Division and the selected candidate. The IT Support Specialists will report directly to the Helpdesk Supervisor. Qualifications MINIMUM ENTRANCE REQUIREMENTS * Associates degree in computer science or related field or comparable experience; * 2+ years' experience directly interacting with systems and end-users both remotely and on-site. This includes, providing technical Helpdesk and technical customer service in a Microsoft environment, including Windows 10/11, Windows servers 2016-2022, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Azure experience helpful; * 2+ years' experience troubleshooting hardware, software, and network problems; * 2+ years' experience managing small projects; * 2+ years' experience troubleshooting network or server issues in a Windows environment; * Valid driver's license and a reliable personal vehicle for transportation on a reimbursable basis. Travel is estimated at up to 40% within the Commonwealth; and, * Access to home internet access sufficient to work remotely. QUALIFICATIONS/SKILLS * Strong communication and customer service skills, and attention to detail; * Proven ability to work effectively as part of a team and independently; * Ability to maintain strict confidentiality and to exercise considerable judgment and discretion; and, * Ability to handle multiple tasks, prioritize effectively, meet deadlines, and deliver high-quality work. Responsibilities RESPONSIBILITIES The duties of the IT Support Specialist include, but are not limited to: * Providing technical support to end-users in a timely fashion via telephone, email, remote login or in person, including troubleshooting, instruction, setup, and installation of desktops (including peripherals), software, printing (including drivers), networking, VPN, connectivity, and servers; * Upgrading software; * Supporting setup of mobile devices; * Providing remote and onsite network, hardware and software support at roughly 20 field offices in Massachusetts; * Imaging and repairing computers and troubleshooting hardware and software issues; * Proactively identifying solutions to improve end-user experience and Agency technology profile; * Identifying new technologies for the Agency that can improve IT operations or end-user effectiveness; * Updating and installing virus protection and removing viruses when necessary; * Leading, managing, and/or supporting special technology projects; * Troubleshooting routers, switches, high-speed ISP connections; and, * Other responsibilities as assigned. EEO Statement The Committee for Public Counsel Services (CPCS) is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation as required by Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990, and other applicable federal and state statutes and organizational policies. Applicants who have questions about equal employment opportunity or who need reasonable accommodations can contact the Chief Human Resources Officer, Sandra DeBow-Huang, at ************************

As a Technical Support Agent, you will play a crucial role in ensuring our clients receive prompt and effective assistance with their technical inquiries. Responsibilities: Responding to in-bound client support calls promptly and professionally. Diagnosing and resolving technical hardware and software issues in a timely manner. Communicating effectively with clients to provide updates on the status of open tickets and engaging with various support channels, such as phone, email, and chat. Escalating unresolved cases to relevant tiers to expedite resolutions. Maintaining an accurate and up-to-date knowledge base in the help desk system. Gaining a comprehensive understanding of all system features and configurations. Requirements: Technical skills, strong troubleshooting and problem-solving abilities. Quick learner, with the ability to adapt to new technologies and processes. Positive attitude and a deep commitment to providing exceptional customer service. Basic understanding of networks and ticketing systems. This position includes working 3-5 shifts per week, each lasting 8 hours. Availability to work nonstandard hours, including nights and weekends, when necessary.

We are seeking a Temporary IT Support Specialist with a strong focus on multi-factor authentication (MFA) support and implementation. This role will assist employees with MFA setup on mobile and desktop devices, provide troubleshooting for login/authentication issues, and ensure users successfully adopt MFA security measures. The ideal candidate has excellent customer service skills and technical troubleshooting experience. This role is fully onsite in the Frederick MD area This is a 2-4 month contract position, salary $20-24/hr Responsibilities: Guide employees through MFA enrollment and setup on mobile devices and applications. Provide first-line support for MFA-related issues, including password resets, push notifications, authenticator apps, and token usage. Document MFA support requests and resolutions in the IT ticketing system. Escalate complex technical issues to senior IT or security staff when necessary. Ensure compliance with company IT security policies and procedures. $20 - $24 an hour

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military