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The differences between service desk specialists and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a service desk specialist, becoming a certified medical technician takes usually requires 6-12 months. Additionally, a service desk specialist has an average salary of $48,332, which is higher than the $38,859 average annual salary of a certified medical technician.
The top three skills for a service desk specialist include service desk, customer service and troubleshoot. The most important skills for a certified medical technician are patients, vital signs, and CPR.
| Service Desk Specialist | Certified Medical Technician | |
| Yearly salary | $48,332 | $38,859 |
| Hourly rate | $23.24 | $18.68 |
| Growth rate | 10% | 5% |
| Number of jobs | 100,806 | 164,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 28% |
| Average age | 42 | 44 |
| Years of experience | 2 | 12 |
A service desk specialist is responsible for assisting the end-users' technical issues, resolving concerns usually through remote communication. Service desk specialists should have excellent knowledge of the technology industry, including system and server navigation, to identify the problem source and write resolutions for reference to avoid reoccurrence. They assist in developing strategic techniques to improve the system's performance by upgrading and updating its features. A service desk specialist records the observations of the database and develops other alternative resources to assess troubleshooting processes.
Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.
Service desk specialists and certified medical technicians have different pay scales, as shown below.
| Service Desk Specialist | Certified Medical Technician | |
| Average salary | $48,332 | $38,859 |
| Salary range | Between $35,000 And $65,000 | Between $28,000 And $53,000 |
| Highest paying City | Sacramento, CA | Denton, TX |
| Highest paying state | Pennsylvania | Alaska |
| Best paying company | Capgemini | Favorite Healthcare Staffing |
| Best paying industry | Health Care | Health Care |
There are a few differences between a service desk specialist and a certified medical technician in terms of educational background:
| Service Desk Specialist | Certified Medical Technician | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 28% |
| Most common major | Business | Nursing |
| Most common college | Stanford University | University of Connecticut |
Here are the differences between service desk specialists' and certified medical technicians' demographics:
| Service Desk Specialist | Certified Medical Technician | |
| Average age | 42 | 44 |
| Gender ratio | Male, 62.4% Female, 37.6% | Male, 20.4% Female, 79.6% |
| Race ratio | Black or African American, 11.2% Unknown, 5.6% Hispanic or Latino, 16.3% Asian, 11.4% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 11% | 8% |