- Sole responsibility for Windows 2008 Server and mainframe-based user security.
- Provide pleasant assistance in resolving all data communication, network, PC, mainframe hardware, and ATM issues.
- Analyzed and resolved revenue impacting issues in Mainframe, Property Management Systems and on the Branded Websites.
- Gained proficiency with mainframe applications such as AS400, ACBS, FDR, and MSP.
- Provide second-tier support to end-users for PC, server, mainframe applications and hardware.
- Assisted with install of network, mainframe and local printers remotely.
- Provided phone support to the Lock Desk using specified mainframe software.
- Monitored the ZOS/390 Mainframe systems and all of its components.
- Offered minor mainframe support (IBM Session Manager) for other Evertec divisions.
- Created problem tickets for users in TPX mainframe (Infoman).