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Best service desk supervisor certifications
Service desk supervisor certifications allow job seekers to demonstrate their competency as an service desk supervisor to employers. However, not all service desk supervisor certifications provide the same value for job seekers.
The best certifications for a service desk supervisor are HDI Support Center Manager (HDI), ITIL Foundation, and Certified Pharmacy Technician (CPhT).
Below is a list of the best service desk supervisor certifications. Obtaining an service desk supervisor certification will give you a leg up when you apply for jobs and increase your potential salary.
3 best certifications for service desk supervisors
| Rank | Service desk supervisor certification | Organization |
|---|---|---|
| 1 | HDI Support Center Manager (HDI) | HDI |
| 2 | ITIL Foundation | HDI |
| 3 | Certified Pharmacy Technician (CPhT) | PTCB |
3 best service desk supervisor certifications
1. HDI Support Center Manager (HDI)
This certification verifies that the support center manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
2. ITIL Foundation
This LCS-accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL Foundation certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
3. Certified Pharmacy Technician (CPhT)
PTCB's pharmacy technician certification program enables technicians to work more effectively with pharmacists to offer safe and effective patient care and service. Certification is achieved by meeting specific eligibility requirements and earning a passing score on the Pharmacy Technician Certification Exam (PTCE). The PTCB certification program is accredited by the National Commission for Certifying Agencies (NCCA).
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
What is the best certification for a service desk supervisor?
The best service desk supervisor certification is HDI Support Center Manager (HDI). The HDI Support Center Manager (HDI) is awarded by the HDI. The advanced certification is for more experienced employees as it often requires some work experience to acquire.
Here's a bit more background on how to obtain this service desk supervisor certification:
- To become a certified HDI Support Center Manager (HDI), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every 2 year.
What are some of the most in-demand certifications for service desk supervisors?
The most in-demand service desk supervisor certification is ITIL Foundation based on all active job postings. Having this service desk supervisor certification will give you access to more service desk supervisor jobs with higher salaries.
The most common combination of service desk supervisor certifications include: HDI Support Center Manager (HDI), ITIL Foundation, and Certified Pharmacy Technician (CPhT).
Online courses for service desk supervisors to earn certifications
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