Service desk supervisor demographics and statistics in the US
Service desk supervisor demographics research summary. Zippia estimates service desk supervisor demographics and statistics in the United States by using a database of 30 million profiles. Our service desk supervisor estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about service desk supervisors after extensive research and analysis:
- There are over 4,448 service desk supervisors currently employed in the United States.
- 63.2% of all service desk supervisors are women, while 36.8% are men.
- The average service desk supervisor age is 47 years old.
- The most common ethnicity of service desk supervisors is White (61.9%), followed by Hispanic or Latino (17.3%), Black or African American (9.3%) and Asian (6.0%).
- In 2022, women earned 88% of what men earned.
- 8% of all service desk supervisors are LGBT.
- Service desk supervisors are 53% more likely to work at private companies in comparison to public companies.
On this page
Service desk supervisor demographics by:
Service desk supervisor gender statistics
63.2% of service desk supervisors are women and 36.8% of service desk supervisors are men.
- Female, 63.2%
- Male, 36.8%
Service desk supervisor gender ratio
| Gender | Percentages |
|---|---|
| Female | 63.2% |
| Male | 36.8% |
Service desk supervisor gender pay gap
Women earn 88¢ for every $1 earned by men
Male income
$70,650
Female income
$62,524
Service desk supervisor gender ratio over time
This data breaks down the percentage of men and women in service desk supervisor positions over time. Currently, 63.2% of service desk supervisors are female.
Service desk supervisor gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 43.28% | 56.72% |
| 2011 | 42.35% | 57.65% |
| 2012 | 44.58% | 55.42% |
| 2013 | 44.76% | 55.24% |
| 2014 | 44.09% | 55.91% |
| 2015 | 44.29% | 55.71% |
| 2016 | 45.93% | 54.07% |
| 2017 | 44.23% | 55.77% |
| 2018 | 42.53% | 57.47% |
| 2019 | 37.74% | 62.26% |
| 2020 | 35.80% | 64.20% |
| 2021 | 36.82% | 63.18% |
Service desk supervisor related jobs gender ratio
We compared service desk supervisors with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 7% | 93% |
| Billing Office Manager | 8% | 92% |
| Office Manager/Office Coordinator | 9% | 91% |
| Service Desk Supervisor | 37% | 63% |
| Chief Load Dispatcher | 90% | 10% |
| Chief Service Observer | 91% | 9% |
| Chief Order Dispatcher | 93% | 8% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Service desk supervisor demographics by race
The most common ethnicity among service desk supervisors is White, which makes up 61.9% of all service desk supervisors. Comparatively, 17.3% of service desk supervisors are Hispanic or Latino and 9.3% of service desk supervisors are Black or African American.
- White, 61.9%
- Hispanic or Latino, 17.3%
- Black or African American, 9.3%
- Asian, 6.0%
- Unknown, 4.9%
- American Indian and Alaska Native, 0.6%
Service desk supervisor race
| Service desk supervisor race | Percentages |
|---|---|
| White | 61.9% |
| Hispanic or Latino | 17.3% |
| Black or African American | 9.3% |
| Asian | 6.0% |
| Unknown | 4.9% |
| American Indian and Alaska Native | 0.6% |
Service desk supervisor race and ethnicity over time
See how service desk supervisor racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Service desk supervisor race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 67.76% | 10.44% | 5.29% | 14.25% |
| 2011 | 66.96% | 11.19% | 5.20% | 14.19% |
| 2012 | 65.99% | 11.50% | 5.40% | 14.54% |
| 2013 | 66.63% | 10.97% | 5.66% | 14.40% |
| 2014 | 66.48% | 10.78% | 5.20% | 15.03% |
| 2015 | 65.66% | 10.85% | 5.69% | 15.20% |
| 2016 | 64.77% | 11.11% | 5.81% | 15.65% |
| 2017 | 64.94% | 10.27% | 6.15% | 15.81% |
| 2018 | 65.56% | 9.76% | 6.27% | 15.55% |
| 2019 | 66.09% | 9.09% | 5.75% | 16.33% |
| 2020 | 63.70% | 9.31% | 5.91% | 15.95% |
| 2021 | 61.85% | 9.29% | 6.04% | 17.30% |
Service desk supervisor wage gap by race
According to our data, asian service desk supervisors have the highest average salary compared to other ethnicities. Black or african american service desk supervisors have the lowest average salary at $68,667.
| Ethnicity | Salary |
|---|---|
| Unknown | $71,029 |
| White | $70,592 |
| Black or African American | $68,667 |
| Asian | $71,761 |
| Hispanic or Latino | $71,243 |
Average service desk supervisor age
See how the average age of service desk supervisors varies based on ethnicity and gender.
Male
Female
Service desk supervisor age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 48 | 49 |
| Unknown | 43 | 47 |
| Asian | 45.5 | 45.5 |
| Hispanic or Latino | 42 | 44 |
| White | 46 | 50 |
| American Indian and Alaska Native | 50.5 | 47.5 |
Service desk supervisor age breakdown
The average age of service desk supervisors is 40+ years years old, representing 72% of the service desk supervisor population.
Service desk supervisor age breakdown
| Service Desk Supervisor Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 22% |
| 20-30 years | 6% |
Service desk supervisor educational attainment
The most common degree for service desk supervisors is bachelor's degree, with 44% of service desk supervisors earning that degree. The second and third most common degree levels are associate degree degree at 23% and associate degree degree at 20%.
- Bachelor's, 44%
- Associate, 23%
- High School Diploma, 20%
- Master's, 4%
- Other Degrees, 9%
Service desk supervisors by degree level
| Service desk supervisor degree | Percentages |
|---|---|
| Bachelor's | 44% |
| Associate | 23% |
| High School Diploma | 20% |
| Master's | 4% |
| Other Degrees | 9% |
Service desk supervisor jobs you might like
Service desk supervisor wage gap by degree level
According to the data, service desk supervisors with a Doctorate degree earn more than those without, at $93,533 annually. With a Master's degree, service desk supervisors earn a median annual income of $85,813 compared to $73,529 for service desk supervisors with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $85,813 |
| High School Diploma or Less | $59,890 |
| Bachelor's Degree | $73,529 |
| Doctorate Degree | $93,533 |
| Some College/ Associate Degree | $62,553 |
Service desk supervisor employment statistics
Most service desk supervisors work for a private in the retail industry.
Company size where service desk supervisors work
Below, you can see the size of companies where service desk supervisors work.
Service desk supervisor jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 7% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 29% |
| > 10,000 employees | 36% |
Service desk supervisor jobs by company type
Employees with the service desk supervisor job title have their preferences when it comes to working for a company. For instance, most service desk supervisors prefer to work at private companies over public companies.
Service desk supervisor jobs by sector
| Company type | Percentages |
|---|---|
| Education | 9% |
| Public | 32% |
| Private | 53% |
| Government | 6% |
Service desk supervisor jobs by industry
The most common industries for service desk supervisors are retail, technology and health care.
Service desk supervisor industry statistics
| Industry | Percentages |
|---|---|
| Retail | 14% |
| Fortune 500 | 14% |
| Technology | 12% |
| Health Care | 10% |
| Professional | 7% |
| Education | 7% |
| Finance | 6% |
| Manufacturing | 6% |
| Government | 5% |
| Hospitality | 3% |
| Transportation | 2% |
| Construction | 2% |
| Telecommunication | 2% |
| Energy | 2% |
| Non Profits | 2% |
| Insurance | 2% |
| Pharmaceutical | 1% |
| Media | 1% |
| Internet | 1% |
| Automotive | 1% |
| Start-up | 1% |
| Real Estate | 1% |
Service desk supervisor turnover and employment statistics
Service desk supervisor unemployment rate over time
The unemployment rate for service desk supervisors between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Service desk supervisor unemployment rate by year
| Year | Service desk supervisor unemployment rate |
|---|---|
| 2010 | 6.58% |
| 2011 | 6.53% |
| 2012 | 5.43% |
| 2013 | 4.46% |
| 2014 | 3.39% |
| 2015 | 2.68% |
| 2016 | 2.53% |
| 2017 | 2.43% |
| 2018 | 1.88% |
| 2019 | 1.71% |
| 2020 | 2.89% |
| 2021 | 3.70% |
Average service desk supervisor tenure
The average service desk supervisor stays at their job for 1-2 years, based on the 1,381 service desk supervisors resumes in Zippia's database.
Service desk supervisor tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 18% |
| 1-2 years | 38% |
| 3-4 years | 17% |
| 5-7 years | 15% |
| 8-10 years | 5% |
| 11+ years | 7% |
Service desk supervisor LGBT ratio compared to similar jobs
Review the percent of service desk supervisors that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Operations/Dispatch | 6.75% | 60,313 |
| Audit Assistant | 6.76% | 12,692 |
| Assistant To Executive Vice President | 7.79% | 25,944 |
| Service Desk Supervisor | 8.06% | - |
| Collections Officer | 8.49% | 59,691 |
| Parcel Assistant | 8.68% | 10,187 |
| Home Preservation Specialist | 9.31% | 41,730 |
Similar service desk supervisor jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Operations/Dispatch | 6.75% | 60,313 |
| Audit Assistant | 6.76% | 12,692 |
| Assistant To Executive Vice President | 7.79% | 25,944 |
| Collections Officer | 8.49% | 59,691 |
| Parcel Assistant | 8.68% | 10,187 |
| Home Preservation Specialist | 9.31% | 41,730 |
Foreign languages spoken by service desk supervisors
The most common foreign language among service desk supervisors is Spanish at 57.7%. The second-most popular foreign language spoken is French at 7.7% and Tagalog is the third-most popular at 7.7%.
- Spanish, 57.7%
- French, 7.7%
- Tagalog, 7.7%
- Portuguese, 3.8%
- Chinese, 3.8%
- Other, 19.3%
Service desk supervisor languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 57.7% |
| French | 7.7% |
| Tagalog | 7.7% |
| Portuguese | 3.8% |
| Chinese | 3.8% |
| Other | 19.3% |
