How to hire a service desk supervisor

How to hire a service desk supervisor, step by step

Here's a step-by-step service desk supervisor hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a service desk supervisor job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new service desk supervisor
• Step 8: Go through the hiring process checklist

What does a service desk supervisor do?

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1. Identify your hiring needs

   The service desk supervisor hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect service desk supervisor also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of service desk supervisors.

   Type of Service Desk Supervisor	Description	Hourly rate
   Service Desk Supervisor		$17-46
   Service Lead	A service lead is a professional who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns... Show more	$23-68
   Billing Supervisor	A billing supervisor is primarily in charge of spearheading and overseeing the billing procedures of a company. Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing processes... Show more	$18-39

   Show more

2. Create an ideal candidate profile

   Common skills:

   • ITIL
   • Operational Procedures
   • Technical Support
   • Level Agreements
   • Front End
   • SLA
   • Strong Customer Service
   • POS
   • Incident Management
   • Customer Support
   • Performance Metrics
   • Performance Reviews
   • OS
   • Direct Reports

   Check all skills

   Responsibilities:

   • Manage the support and integration of SharePoint site with other technologies.
   • Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
   • Used SCCM to push updates and software as needed.
   • Provide routine and daily updates and maintenance to the DCFS website and SharePoint.
   • Maintain GPO and SCCM to ensure software and computers remain within company policy.
   • Conduct training on basic PC hardware/software usage, VPN connectivity and security guidelines.

   More service desk supervisor duties

3. Make a budget

   Including a salary range in the service desk supervisor job description is a good way to get more applicants. A service desk supervisor salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a service desk supervisor in Wyoming may be lower than in Washington, and an entry-level engineer typically earns less than a senior-level service desk supervisor. Additionally, a service desk supervisor with lots of experience in the field may command a higher salary as a result.

   Average service desk supervisor salary

   $60,516yearly

   $29.09 hourly rate

   ---

   Entry-level service desk supervisor salary

   $37,000 yearly salary

   Updated January 23, 2026

   Average service desk supervisor salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Washington	$82,554	$40
   2	District of Columbia	$72,596	$35
   3	Massachusetts	$69,066	$33
   4	Pennsylvania	$65,494	$31
   5	Arizona	$65,177	$31
   6	Michigan	$64,143	$31
   7	Virginia	$63,504	$31
   8	Maryland	$61,002	$29
   9	Kansas	$60,444	$29
   10	Hawaii	$60,207	$29
   11	Wisconsin	$59,409	$29
   12	Ohio	$56,767	$27
   13	Minnesota	$56,630	$27
   14	Missouri	$56,070	$27
   15	North Carolina	$55,671	$27
   16	Alaska	$54,942	$26
   17	Iowa	$54,646	$26
   18	Colorado	$54,200	$26
   19	New Mexico	$51,438	$25
   20	Texas	$50,833	$24

   Average service desk supervisor salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Nintendo	$90,578	$43.55
   2	CAI	$85,829	$41.26	75
   3	Mercury Technology Group	$84,618	$40.68
   4	Access Healthcare Services	$74,438	$35.79
   5	TEKsystems	$71,557	$34.40	31
   6	Infinity Consulting Solutions	$70,865	$34.07
   7	Teamlogicit	$65,815	$31.64	1
   8	Ball	$64,849	$31.18
   9	SICK	$64,624	$31.07
   10	General Dynamics	$64,386	$30.95	33
   11	Peraton	$61,505	$29.57	8
   12	Ecs Federal	$61,319	$29.48	2
   13	Scion Staffing	$60,883	$29.27
   14	ExecuTech Strategic Consulting	$59,874	$28.79	2
   15	Information International Associates	$59,770	$28.74
   16	SelectQuote Insurance Services	$59,311	$28.51
   17	IP Pathways	$58,756	$28.25
   18	Science	$58,736	$28.24
   19	Christensen Farms	$58,686	$28.21
   20	Airgas	$58,559	$28.15	21

4. Writing a service desk supervisor job description

   A service desk supervisor job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a service desk supervisor job description:

   Service desk supervisor job description example

   Service Desk Team Members are key players in ensuring each guest in our store receives unparalleled service. We look to them to make sure we are building customer loyalty through their own shining example. This role follows the Company's Common Purpose of, "Together, we improve people's everyday lives and well-being." This will be done by ensuring the highest level of customer satisfaction to our internal and external customers by resolving their concerns and problems. Our Service Desk Team Members must ensure that each guest discovers the pleasure of tasting incredible food and our passion for providing it at every turn.
   Job Description
   
   * Experience Required: 0 to 6 months
   * Experience Desired: Lottery Machine Experience; Office skills; Prior Customer Service Experience
   * Education Desired: No High School diploma required
   * Lifting Requirement: Up to 50 pounds
   * Age Requirement: At least 16 years of age
   
   Job Responsibilities
   
   * Maintain safety as the top priority in all aspects of your work for our Team Members, guests and products.
   * Resolve customer questions and concerns by communicating effectively with the customer and the management team/support staff in an efficient manner.
   * Assist customers with services such as applying for Giant Eagle Advantage Cards, using the Dress for Success dry cleaning service, purchasing money orders, completing MoneyGram transactions and carrying out lottery transactions.
   * Inspire your fellow Team Members and our guests and have a willingness to go the extra mile to provide the best product.
   * Answer telephones in a friendly and efficient manner and direct customer and business partner calls to the appropriate personnel, taking messages as needed.
   * Answer guest inquiries at the Guest Service Desk in a prompt and courteous manner.
   * Become familiar with products in the store to answer questions and make suggestions to customers.
   * Always keep in mind that guest service is front and center, and that all other activities cease when a guest needs assistance.
   * Properly handle products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment.
   * Maintain cleanliness of department and work area.
   * Assist in other areas as required.

   Copy this example

   

5. Post your job

   To find the right service desk supervisor for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with service desk supervisors they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit service desk supervisors who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your service desk supervisor job on Zippia to find and recruit service desk supervisor candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with service desk supervisor candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new service desk supervisor

   Once you've found the service desk supervisor candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   After that, you can create an onboarding schedule for a new service desk supervisor. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a service desk supervisor?