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Become A Service Director

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Working As A Service Director

  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Assisting and Caring for Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $101,804

    Average Salary

What Does A Service Director Do At General Electric

* Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development.
* Drive business results and manage customer relationships within area of responsibility.
* Own operational processes (PM completion, Overtime management, NCR, FE Tool utilization).
* Lead and cultivate a culture of GE Values and integrity.
* Develop strong customer relationships and serve as the interface between customer and all GE Healthcare organizations creating “one GEHC for the customer.
* Proactively identify customer needs and develop and implement customer specific solutions.
* Lead service delivery which continuously surpasses customer expectations.
* Leverage internal relationships to enhance business performance and customer experiences.
* Promote a safe working environment and ensure compliance with applicable EHS policies and procedures.
* Drive change initiatives as required to improve efficiencies and execute on business commitments

What Does A Service Director Do At Brookdale Senior Living

* Direct food service operations within the community, including all food preparation, dining room operations and dining delivery services
* Purchase all food and manage inventories, ensuring effective cost controls and vendor service and quality
* Hire, train and manage all supervisory staff for the kitchen, dining room, catering and delivery services; ensure supervisors maintain a safe and sanitary environment
* Consult with chefs and cooks to develop and maintain pleasing and nutritious menus for residents
* Develop department budget, including purchasing and staffing expenditures
* Inspect all work, storage and serving areas, ensuring regulations governing food safety and sanitation are followed

What Does A Service Director Do At KPMG

* Manage large scale accounting advisory engagements and provide accounting support to clients, including implementation assistance with new accounting requirements and financial restatements
* Assist with Securities and Exchange Commission (SEC) regulatory filings for spin-offs, carve-outs, initial public offerings (IPO), debt offerings, and other acquisition filings for both domestic and cross-border transactions
* Provide conversion services to U
* S. and foreign registered companies that need a change in their financial reporting to U
* S. Generally Accepted Accounting Principles (GAAP) or International Financial Reporting Standards (IFRS)
* Provide transaction oriented accounting and reporting assistance for mergers and acquisitions, divestitures, complex capital raising and financing structures, financial instruments, revenue recognition, and provide fresh-start accounting support to clients upon emergence from bankruptcy
* Work with valuation advisors to assess the impact and reporting of valuation events such as acquisitions, management buyouts, and fresh-start accounting
* Identify and build long-term business relationships with new target clients and key executives

What Does A Service Director Do At Fiserv

* Core Objectives
* Oversee all aspects of the management of the Support, Professional Services and Account Management staff.
* Coordinate with PCLender resources on LOS configuration, functionality and workflow best practices to document processes that optimize workflow quality and system performance for clients.
* Develop and enforce business processes, security, audit, regulatory compliance and procedural controls.
* Work directly with clients, Implementation team and Sales resources to identify and contract Professional Service and or other service offerings to PCLender clients.
* Meet third party vendor transaction fee objectives as identified within PCLender Proforma.
* Maintain/develop strong relationships with vendors to understand new/additional services that can be exposed within our products.
* Work with Core Vendors, customers and PCLender SME’s to design and document the most efficient and effective use/interaction of vendor services for development requirements within our products.
* Provide reports to the senior management team that summarizes new features and revenue opportunities for vendor interfaces, upcoming required system modifications, and current bugs/deficiencies.
* Ensure Professional Services opportunities as it applies to system configuration or new software development are properly scoped and can be delivered by PCLender.
* Review and validate billing information for clients and accounting department.
* Meet or exceed department revenue objectives within budget and meet or exceed financial goals.
* Measure, track and report on service and financial performance through metric based reporting.
* Ensure department staff document all client communication and service delivery in PCLender CRM.
* Provide timely support for staff to rectify out-of-scope service delivery situations.
* Maintain appropriate internal and external escalation levels with staff and clients.
* Coaches and mentors managers, subordinates and peers as it pertains to Professional Services quality and preferred vendor utilization.
* Routinely engages and communicates across all levels of management within client organizations.
* Assists with ongoing operational projects including developing/maintaining process documentation, policies, and procedures as it pertains to Professional Services delivery and Account Management.
* Performs other duties as required included complex special project delivery ownership.
* Assist with the creation of annual budget and department objectives.
* Supervise assigned resources to meet revenue and budgeted objectives.
* Organizational, financial, and budgetary management of the customer experience department
* Advising on marketing, brand recognition, and public relations in conjunction with the other management teams.
* Account Management – Professional Services Sales
* Meet professional service sales and revenue objectives as identified within PCLender Proforma.
* Ensure PCLender meets or exceeds customer retention objectives as identified in PCLender Proforma.
* Supervise account management resources to ensure:
* A pro-active telephone contact schedule to develop customer relationships and solicit professional service opportunities.
* Account management resources stay abreast and document each customer’s business needs and goals; assist in providing solutions to satisfy customer mortgage banking objectives.
* Customers receive online and onsite demonstrations that outline PCLender service benefits.
* All communication with leads, accounts, opportunities and contacts are documented in PCLender CRM to facilitate immediate and long term sales goals.
* Complete the initial Service Agreement and Professional Service Agreements (SOW’s) drafts and submit to the management team for review and approval prior to providing to the customer for execution.
* Collaborate with PCLender management to secure prospect sales calls and close key accounts by completing all follow-up tasks including negotiations and closing revenue opportunities.
* Work with PCLender management team and development manager to determine reasonable timeframe for any Professional Services to be provided by PCLender.
* Assist with assessment of business requirements to engage PCLender for products and consulting services.
* Documentation
* Develop and maintain procedures that support meeting the Support, Training, Professional Services, Account Management and Vendor utilization objectives as set forth by the company management.
* Develop Professional Services Q & A documentation and save on the company intranet for PCLender associates to use as a resource to refer to.
* Assist with maintenance of current system best practices documentation and process requirements.
* Corporate Directives
* Supervise the Support, Training, Account Management and Professional Services teams to produce and deliver services efficiently, accurately and within the client service level expectations set forth in client agreements.
* Ensure the Professional Services and Account Management staff understand and are capable of delivering all aspects of their functional roles and responsibilities.
* Provide superior client service and manage customer retention.
* Contribute to product roadmap objective development and prioritization

What Does A Service Director Do At United Technologies Corporation

* Ensure that successful executiion the project portfolio in Cybersecurity
* Work with business unit representatives to identify requirements for the various CyberSecurity projects.
* Develop solutions to successfully implement these projects
* Managing the portfolio of projects in Cybersecurity
* Managing the project manager’s responsible for the Cybersecurity projects
* Plan, design, implement and manage multiple concurrent projects to support business and technical needs.
* Design and implement project management standards
* Working with other organizational business units to help completion of Cybersecurity projects
* Provide guidance and direction to the Project manager of the department
* Develop a project management and systems life cycle methodology for Cybersecurity projects
* Being able to manage multiple competing priorities and deliver successfully on programs and projects
* Ability to review a portfolio of project and develop and manage dependencies, risk and issues
* Ability to multiple competing needs of senior stakeholders and resolve issues that arise
* Track risk and issues of the Cybersecurity portfolio of projects and report status
* Some Tasks include:
* Review and assign new project requests
* Provide overall project status
* Support macro planning initiatives

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How To Become A Service Director

Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.


A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.  

Work Experience

Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.

Important Qualities

Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.

Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.

Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.

Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.

Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.

Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.

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Service Director jobs

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Service Director Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Portuguese

  • Italian

  • German

  • Carrier

  • Mandarin

  • Chinese

  • Arabic

  • Russian

  • Hebrew

  • Bosnian

  • Dakota

  • Vietnamese

  • Hmong

  • Dutch

  • Japanese

  • Hindi

  • Hawaiian

  • Thai

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Service Director

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Service Director Education

Service Director

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Real Service Director Salaries

Job Title Company Location Start Date Salary
Director of Endoscopy Services NYC-HHC Kings County Hospital Center New York, NY Mar 01, 2015 $321,000
Director, US Advisory Services Perella Weinberg Partners Group LP New York, NY Feb 08, 2015 $280,000 -
Director, US Advisory Services Perella Weinberg Partners New York, NY Mar 19, 2015 $230,000 -
International Tax Services Director Pricewaterhousecoopers New York, NY May 16, 2016 $227,178
Legal Services Director Flight Centre USA Holding Corp Ramsey, NJ May 01, 2015 $220,000
Application Services Director The Capital Markets Company New York, NY Sep 17, 2015 $220,000 -
Legal Services Director Flight Centre USA Holding Corp Ramsey, NJ Jan 15, 2015 $220,000
Director, Ficc Prime Services Barclays Capital Inc. New York, NY Feb 22, 2015 $210,000 -
Director, ECT Psychiatry Services North Shore-LIJ Health System Glen, NY Jul 01, 2015 $200,000
Services Director, Xaxis Appnexus New York, NY Aug 04, 2015 $185,000
Director, World Wide Cloud Services Egain Corporation Sunnyvale, CA Jun 19, 2016 $179,103
Director, WW Cloud Services Egain Corporation Sunnyvale, CA Jun 19, 2016 $179,103
Director, Cloud Services Yardi Systems Inc. Goleta, CA Nov 23, 2016 $175,000
Director, Services Dassault Systemes Americas Corp. Seattle, WA Nov 23, 2016 $172,480 -
Senior Service Delivery Director Accenture LLP Frisco, TX Feb 19, 2016 $149,100
Senior Service Delivery Director Accenture LLP Houston, TX Apr 21, 2015 $146,162
Services Director-Crimson Quality Reporting (CQR) The Advisory Board Company Austin, TX Mar 08, 2016 $141,461
Senior Service Delivery Director Accenture LLP Miami, FL Sep 22, 2016 $140,941
DIR., Subscriber Services Tracfone Wireless, Inc. Medley, FL Jun 03, 2016 $140,308
Technical Services Director Newstore, Inc. Boston, MA Aug 30, 2016 $140,004
Senior Service Delivery Director Accenture LLP Richfield, MN Aug 26, 2015 $138,700
Service Delivery Director Accenture LLP Woodcliff Lake, NJ Jul 09, 2015 $138,133
Service Delivery Director Ericsson Inc. Plano, TX Jul 24, 2016 $121,351 -
Service Delivery Director Accenture LLP Norwalk, CA Jun 29, 2015 $120,890
Service Delivery Director 2 Accenture LLP Princeton, NJ Jun 24, 2015 $119,200
Director of Innovation Services Massachusetts Biotechnology Council Cambridge, MA Jul 22, 2016 $118,685
Director of Innovation Services Massachusetts Biotechnology Council Cambridge, MA Apr 04, 2016 $118,685
Director, Valuation Services International Services, Inc. Buffalo Grove, IL Feb 08, 2016 $115,000
Director-Transition Services Hexaware Technologies, Inc. Jamesburg, NJ Jul 03, 2015 $115,000
Technology Services Director Xceedance, Inc. Boston, MA Sep 15, 2016 $115,000

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Top Skills for A Service Director


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Top Service Director Skills

  1. Bed Facility
  2. Procedures
  3. Care Plan Meetings
You can check out examples of real life uses of top skills on resumes here:
  • Facilitated ongoing supportive services in 120 bed facility for residents and family members in a skilled nursing facility.
  • Maintained and monitors medical records system to ensure compliance with agency policies and procedures.
  • Facilitate care plan meetings and family council meetings.
  • Worked with Social Security Administration and county offices (case managers and financial workers).
  • Participate in the development and implementation of discharge planning and resident assessments.

Top Service Director Employers

Service Director Videos

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