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Become A Service Director

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Working As A Service Director

  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Assisting and Caring for Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $101,804

    Average Salary

What Does A Service Director Do

Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.

Duties

Social and community service managers typically do the following:

  • Work with members of the community and other stakeholders to identify necessary programs and services
  • Oversee administrative aspects of programs to meet the objectives of the stakeholders
  • Establish methods to gather information about the impact of their programs
  • Analyze data to determine the effectiveness of programs
  • Suggest and implement improvements to programs and services
  • Develop and manage budgets for programs and organizations
  • Plan and manage outreach activities to advocate for increased awareness of programs
  • Write proposals for social services funding

Social and community service managers work for a variety of social and human service organizations. Some of these organizations focus on working with a particular demographic, such as children, people who are homeless, older adults, or veterans. Other such organizations focus on helping people with particular challenges, such as mental health needs, the presence of chronic hunger, and long-term unemployment.

Social and community service managers are often expected to show that their programs and services are effective. They collect statistics and other information to evaluate the impact that programs have in their community or on their target audience. They are usually required to report this information to administrators or funders. They may also use evaluations to identify areas that need improvement for programs to be more effective, such as providing mentorship and assessments for their staff.

Although the specific job duties of social and community service managers may vary with the size of the organization, most managers must recruit, hire, and train new staff members. They also supervise staff, such as social workers, who provide services directly to clients.

In large agencies, social and community service managers tend to have specialized duties. They may be responsible for running only one program in an organization and reporting to the agency’s upper management. They usually do not design programs but instead supervise and implement programs set up by administrators, elected officials, or other stakeholders.

In small organizations, social and community managers often have many roles. They represent the organization to the public through speaking engagements or in community-wide committees; they oversee programs and execute their implementations; they spend time on administrative tasks, such as managing budgets; and they also help with raising funds and meeting with potential donors.

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How To Become A Service Director

Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.

Education

A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.  

Work Experience

Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.

Important Qualities

Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.

Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.

Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.

Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.

Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.

Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.

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Service Director jobs

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Average Length of Employment
Chief Of Service 4.1 years
Service Director 4.0 years
Service Manager 3.9 years
Service Supervisor 3.8 years
Director 3.7 years
Hospital Director 3.3 years
Service Lead 2.9 years
Interim Director 1.3 years
Top Employers Before
Manager 6.2%
Director 6.0%
Internship 5.6%
Supervisor 3.2%
Top Employers After
Director 7.5%
Consultant 5.8%
Manager 4.2%
Owner 3.9%

Service Director Demographics

Gender

Female

50.1%

Male

47.9%

Unknown

2.0%
Ethnicity

White

82.7%

Hispanic or Latino

8.9%

Asian

6.3%

Unknown

1.6%

Black or African American

0.5%
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Languages Spoken

Spanish

55.8%

French

9.8%

Portuguese

4.9%

Italian

4.6%

German

3.2%

Carrier

2.9%

Mandarin

2.3%

Chinese

2.3%

Arabic

2.3%

Russian

1.7%

Hebrew

1.7%

Bosnian

1.4%

Dakota

1.4%

Vietnamese

1.2%

Hmong

0.9%

Dutch

0.9%

Japanese

0.9%

Hindi

0.6%

Hawaiian

0.6%

Thai

0.6%
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Service Director Education

Schools

University of Phoenix

23.3%

Capella University

6.9%

Walden University

6.1%

Liberty University

5.3%

Michigan State University

4.9%

New York University

4.8%

Ohio State University

4.8%

University of Alabama

3.9%

Florida State University

3.9%

George Washington University

3.7%

Pennsylvania State University

3.6%

Western Michigan University

3.5%

University of Florida

3.4%

University of Missouri - Columbia

3.3%

Temple University

3.2%

University of Kentucky

3.2%

Arizona State University

3.2%

University of South Florida

3.2%

Ball State University

3.1%

University of Texas at Austin

3.0%
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Majors

Business

25.7%

Social Work

14.8%

Nursing

10.1%

Psychology

7.3%

Management

5.9%

Health Care Administration

3.8%

Education

3.1%

Criminal Justice

2.9%

Accounting

2.7%

Sociology

2.5%

Communication

2.4%

Finance

2.4%

Marketing

2.4%

Counseling Psychology

2.4%

School Counseling

2.3%

Computer Science

2.0%

Law

2.0%

Human Services

1.9%

Political Science

1.8%

Hospitality Management

1.7%
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Degrees

Bachelors

34.5%

Masters

32.5%

Other

17.8%

Associate

6.3%

Doctorate

4.1%

Certificate

3.6%

Diploma

0.6%

License

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Service Director Salaries

Job Title Company Location Start Date Salary
Director of Endoscopy Services NYC-HHC Kings County Hospital Center New York, NY Mar 01, 2015 $321,000
Director, US Advisory Services Perella Weinberg Partners Group LP New York, NY Feb 08, 2015 $280,000 -
$320,000
Director, US Advisory Services Perella Weinberg Partners New York, NY Mar 19, 2015 $230,000 -
$270,000
International Tax Services Director Pricewaterhousecoopers New York, NY May 16, 2016 $227,178
Legal Services Director Flight Centre USA Holding Corp Ramsey, NJ May 01, 2015 $220,000
Legal Services Director Flight Centre USA Holding Corp Ramsey, NJ Jan 15, 2015 $220,000
Application Services Director The Capital Markets Company New York, NY Sep 17, 2015 $220,000 -
$250,000
Director, Ficc Prime Services Barclays Capital Inc. New York, NY Feb 22, 2015 $210,000 -
$285,000
Director, ECT Psychiatry Services North Shore-LIJ Health System Glen, NY Jul 01, 2015 $200,000
Director, ECT Psyciatry Servuces North Shore-LIJ Health System Glen, NY Jul 01, 2015 $200,000
Director, Mobile Services Dolby Laboratories Licensing Corporation San Francisco, CA Aug 03, 2015 $188,822 -
$192,000
Services Director, Xaxis Appnexus New York, NY Aug 04, 2015 $185,000
Director, World Wide Cloud Services Egain Corporation Sunnyvale, CA Jun 19, 2016 $179,103
Director, WW Cloud Services Egain Corporation Sunnyvale, CA Jun 19, 2016 $179,103
Risk Advisory Services Director McGladrey LLP Baltimore, MD Mar 16, 2016 $153,192
Senior Service Delivery Director Accenture LLP Chesterbrook, PA Feb 24, 2016 $152,173
Director, Shared Services AXA Equitable Life Insurance Company Charlotte, NC Apr 09, 2015 $150,822
Director of Actuarial Services United Healthcare Services, Inc. Cypress, CA Mar 25, 2016 $149,989 -
$167,000
Director of Actuarial Services United Healthcare Services, Inc. Cypress, CA Apr 08, 2016 $149,989 -
$174,515
Director of Actuarial Services United Healthcare Services, Inc. Cypress, CA Jan 06, 2016 $149,989 -
$167,000
Senior Service Delivery Director Accenture LLP Frisco, TX Feb 19, 2016 $149,100
Senior Service Delivery Director Accenture LLP Houston, TX Apr 21, 2015 $146,162
Service Delivery Director Accenture LLP Branchburg, NJ Dec 11, 2015 $129,334
Service Delivery Director Accenture LLP NJ Sep 08, 2015 $129,293
Service Delivery Director Accenture LLP Weston, MA Mar 11, 2015 $122,100
Director of Coordinated Services Mojdeh Zafaranchi, M.D., Inc. Hillsborough, CA Apr 20, 2016 $121,618
Service Delivery Director Ericsson Inc. Plano, TX Jul 24, 2016 $121,351 -
$182,027
Director of Critical Care Services Adventist Health System/Sunbelt Inc. Altamonte Springs, FL Feb 15, 2016 $121,264
Service Delivery Director Accenture LLP Norwalk, CA Jun 29, 2015 $120,890
Service Delivery Director 2 Accenture LLP Princeton, NJ Jun 24, 2015 $119,200

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Top Skills for A Service Director

BedFacilityProceduresCarePlanMeetingsFinancialDischargePlanningSafetyCustomerServiceServiceDeliverySocialServiceDepartmentMDSSuperviseOversightPolicyPayrollCustomerSatisfactionMedicaidWarrantyHumanResourcesBehaviorAdditional

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Top Service Director Skills

  1. Bed Facility
  2. Procedures
  3. Care Plan Meetings
You can check out examples of real life uses of top skills on resumes here:
  • Facilitated ongoing supportive services in 120 bed facility for residents and family members in a skilled nursing facility.
  • Maintained and monitors medical records system to ensure compliance with agency policies and procedures.
  • Facilitate care plan meetings and family council meetings.
  • Worked with Social Security Administration and county offices (case managers and financial workers).
  • Participate in the development and implementation of discharge planning and resident assessments.

Top Service Director Employers

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The Career of a Funeral Director.mp4

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