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Become A Service Director

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Working As A Service Director

  • Communicating with Supervisors, Peers, or Subordinates
  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Evaluating Information to Determine Compliance with Standards
  • Developing and Building Teams
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Make Decisions

  • $93,000

    Average Salary

What Does A Service Director Do

Medical and health services managers, also called healthcare executives or healthcare administrators, plan, direct, and coordinate medical and health services. They may manage an entire facility, a specific clinical area or department, or a medical practice for a group of physicians. Medical and health services managers must adapt to changes in healthcare laws, regulations, and technology.

Duties

Medical and health services managers typically do the following:

  • Work to improve efficiency and quality in delivering healthcare services
  • Develop departmental goals and objectives
  • Ensure that the facility in which they work is up to date on and compliant with new laws and regulations
  • Recruit, train, and supervise staff
  • Manage the finances of the facility, such as patient fees and billing
  • Create work schedules
  • Prepare and monitor budgets and spending to ensure departments operate within allocated funds
  • Represent the facility at investor meetings or on governing boards
  • Keep and organize records of the facility’s services, such as the number of inpatient beds used
  • Communicate with members of the medical staff and department heads

Medical and health services managers work closely with physicians and surgeons, registered nurses, medical and clinical laboratory technologists and technicians, and other healthcare workers. Others may interact with patients or insurance agents.

Medical and health services managers’ titles depend on the facility or area of expertise in which they work. The following are examples of types of medical and health services managers:

Nursing home administrators manage staff, admissions, finances, and care of the building, as well as care of the residents in nursing homes. All states require licensure for nursing home administrators; licensing requirements vary by state.

Clinical managers oversee a specific department, such as nursing, surgery, or physical therapy, and have responsibilities based on that specialty. Clinical managers set and carry out policies, goals, and procedures for their departments; evaluate the quality of the staff’s work; and develop reports and budgets.

Health information managers are responsible for the maintenance and security of all patient records and data. They must stay up to date with evolving information technology, current or proposed laws about health information systems, and trends in managing large amounts of complex data. Health information managers must ensure that databases are complete, accurate, and accessible only to authorized personnel. They also may supervise the work of medical records and health information technicians.

Assistant administrators work under the top administrator in larger facilities and often handle daily decisions. Assistants might direct activities in clinical areas, such as nursing, surgery, therapy, medical records, or health information. They also handle administrative tasks, such as ensuring that their department has the necessary supplies and that equipment is operational and up to date.

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How To Become A Service Director

Most medical and health services managers have at least a bachelor’s degree before entering the field. However, master’s degrees are common and sometimes preferred by employers. Educational requirements vary by facility.

Education

Medical and health services managers typically need at least a bachelor’s degree to enter the occupation. However, master’s degrees are common and sometimes preferred by employers. Graduate programs often last between 2 and 3 years and may include up to 1 year of supervised administrative experience in a hospital or healthcare consulting setting.

Prospective medical and health services managers typically have a degree in health administration, health management, nursing, public health administration, or business administration. Degrees that focus on both management and healthcare combine business-related courses with courses in medical terminology, hospital organization, and health information systems. For example, a degree in health administration or health information management often includes courses in health services management, accounting and budgeting, human resources administration, strategic planning, law and ethics, health economics, and health information systems.

Work Experience in a Related Occupation

Many employers require prospective medical and health services managers to have some work experience in either an administrative or a clinical role in a hospital or other healthcare facility. For example, nursing home administrators usually have years of experience working as a registered nurse.

Others may begin their careers as medical records and health information technicians, administrative assistants, or financial clerks within a healthcare office.

Important Qualities

Analytical skills. Medical and health services managers must understand and follow current regulations and adapt to new laws.

Communication skills. These managers must effectively communicate policies and procedures with other health professionals and ensure their staff’s compliance with new laws and regulations.

Detail oriented. Medical and health services managers must pay attention to detail. They might be required to organize and maintain scheduling and billing information for very large facilities, such as hospitals.

Interpersonal skills. Medical and health services managers discuss staffing problems and patient information with other professionals, such as physicians and health insurance representatives.

Leadership skills. These managers are often responsible for finding creative solutions to staffing or other administrative problems. They must hire, train, motivate, and lead staff.

Technical skills. Medical and health services managers must stay up to date with advances in healthcare technology and data analytics. For example, they may need to use coding and classification software and electronic health record (EHR) systems as their facility adopts these technologies.

Licenses, Certifications, and Registrations

All states require licensure for nursing home administrators; requirements vary by state. In most states, these administrators must have a bachelor’s degree, complete a state-approved training program, and pass a national licensing exam. Some states also require applicants to pass a state-specific exam; others may require applicants to have previous work experience in a healthcare facility. Some states also require licensure for administrators in assisted-living facilities. For information on specific state-by-state licensure requirements, visit the National Association of Long Term Care Administrator Boards.

A license is typically not required in other areas of medical and health services management. However, some positions may require applicants to have a registered nurse or social worker license.

Although certification is not required, some managers choose to become certified. Certification is available in many areas of practice. For example, the Professional Association of Health Care Office Management offers certification in medical management, the American Health Information Management Association offers health information management certification, and the American College of Health Care Administrators offers the Certified Nursing Home Administrator and Certified Assisted Living Administrator distinctions.

Advancement

Medical and health services managers advance by moving into higher paying positions with more responsibility. Some health information managers, for example, can advance to become responsible for the entire hospital’s information systems. Other managers may advance to top executive positions within the organization.

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Service Director Jobs

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Service Director Career Paths

Service Director
Operations Director
Operations Vice President
11 Yearsyrs
Operations Director
9 Yearsyrs
Vice President
Managing Director
11 Yearsyrs
Executive Director
Chief Operating Officer
11 Yearsyrs
President
Executive Vice President
11 Yearsyrs
Nursing Director
Clinical Services Director
11 Yearsyrs
Nursing Director
9 Yearsyrs
Operations Vice President
President & Chief Operating Officer
13 Yearsyrs
Senior Director
Vice President Of Information Technology
12 Yearsyrs
Clinical Director
9 Yearsyrs
Regional Director
Regional Vice President
11 Yearsyrs
Regional Director
9 Yearsyrs
Interim Director
10 Yearsyrs
Chief Nursing Officer
13 Yearsyrs
Clinical Director
Director Of Clinical Operations
12 Yearsyrs
Director Of Food And Beverage
Food Service Director
9 Yearsyrs
Director Of Food And Beverage
9 Yearsyrs
Chief Operating Officer
Chief Of Staff
7 Yearsyrs
Director Of Human Resources
Assistant Vice President
7 Yearsyrs
Director Of Human Resources
10 Yearsyrs
Business Development Director
Development Vice President
10 Yearsyrs
Administrative Director
8 Yearsyrs
Assistant Vice President
Finance Vice President
10 Yearsyrs
Director Of Facilities
11 Yearsyrs
Marketing Director
Development Director
9 Yearsyrs
Managing Director
Client Services Director
9 Yearsyrs
Senior Vice President
Director Of Managed Services
9 Yearsyrs
Administrative Services Director
10 Yearsyrs
Development Director
Deputy Director
9 Yearsyrs
Chief Finance Officer
Chief Administrative Officer
11 Yearsyrs
Director Of Service And Operations
11 Yearsyrs
Information Technology Director
Director Of Information Management
10 Yearsyrs
Director Of Social Services
Director Of Admissions
7 Yearsyrs
Division Director
9 Yearsyrs
Director Of Support Services
9 Yearsyrs
Director Of Health Services
10 Yearsyrs
Director Of Food And Nutrition Services
9 Yearsyrs
Communications Director
Community Relations Director
8 Yearsyrs
Communications Director
6 Yearsyrs
Corporate Director
Global Director
14 Yearsyrs
Medical Director
9 Yearsyrs
Clinical Services Director
Managed Care Director
9 Yearsyrs
Administrative Director
Center Director
7 Yearsyrs
Director Of Pharmacist
10 Yearsyrs
Finance Director
Finance Services Director
10 Yearsyrs
Sales Vice President
12 Yearsyrs
Director Of Sales And Marketing
Business Director
10 Yearsyrs
Director Of Quality
14 Yearsyrs
Emergency Services Director
10 Yearsyrs
Education Director
7 Yearsyrs
Director Of Quality
Compliance Director
12 Yearsyrs
Regional Vice President
National Director
10 Yearsyrs
Chief Information Officer
Project Director
8 Yearsyrs
Director Of Technology And Services
Director Of Professional Services
11 Yearsyrs
Director Of Pharmacist
Systems Director
11 Yearsyrs
Director Of Professional Services
Vice President Of Professional Services
13 Yearsyrs
Division Director
Area Director
8 Yearsyrs
Chief Executive Officer
Director Of Strategy
11 Yearsyrs
Director Of Admissions
Director Of Case Management
11 Yearsyrs
Director Of Health Services
Regional Director Of Operations
11 Yearsyrs
Education Director
Unit Director
5 Yearsyrs
Interim Director
Imaging Services Director
11 Yearsyrs
Director Of Facilities
Director Of Project Management
12 Yearsyrs
President/Chief Executive Officer
Practice Director
12 Yearsyrs
Medical Director
Director Of Rehabilitation
7 Yearsyrs
Vice President Of Information Technology
Director Program Management
12 Yearsyrs
Director Of Managed Services
Director, Service Delivery
12 Yearsyrs
Director Of Food And Nutrition Services
Environmental Services Director
9 Yearsyrs
Director Of Clinical Operations
Director Of Quality Management
13 Yearsyrs
Chief Nursing Officer
Chief Program Officer
11 Yearsyrs
Client Services Director
Director Of Training
7 Yearsyrs
Director Of Service And Operations
Director Of Business Operations
10 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Chief Of Service 4.3 years
Service Director 4.0 years
Service Manager 4.0 years
Associate Director 3.6 years
Acting Director 2.2 years
Interim Director 1.3 years
Top Careers Before Service Director
Director 7.7%
Manager 7.5%
Supervisor 3.7%
Internship 3.5%
Consultant 3.5%
Top Careers After Service Director
Director 9.1%
Consultant 7.2%
Manager 5.2%
Owner 4.6%
President 3.2%

Do you work as a Service Director?

Service Director Demographics

Gender

Male

51.0%

Female

39.1%

Unknown

9.9%
Ethnicity

White

63.7%

Hispanic or Latino

14.7%

Black or African American

11.6%

Asian

6.4%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

53.4%

French

9.2%

Portuguese

5.7%

Italian

4.6%

Chinese

4.1%

Mandarin

3.5%

German

3.5%

Carrier

2.7%

Russian

2.2%

Arabic

1.9%

Japanese

1.6%

Vietnamese

1.1%

Hebrew

1.1%

Cantonese

1.1%

Dakota

1.1%

Dutch

0.8%

Bosnian

0.8%

Hmong

0.5%

Hawaiian

0.5%

Thai

0.5%
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Service Director Education

Schools

University of Phoenix

25.2%

New York University

6.0%

Capella University

5.2%

Michigan State University

5.1%

Ohio State University

4.9%

Walden University

4.9%

University of Florida

4.4%

George Washington University

4.2%

Pennsylvania State University

4.0%

Liberty University

4.0%

Webster University

3.5%

Northeastern University

3.5%

Johnson & Wales University

3.4%

University of Texas at Austin

3.4%

Texas A&M University

3.3%

Arizona State University

3.1%

University of Texas at Arlington

3.0%

Boston University

3.0%

Nova Southeastern University

3.0%

University of Washington

2.8%
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Majors

Business

30.7%

Nursing

11.7%

Management

7.0%

Psychology

5.2%

Social Work

5.0%

Health Care Administration

4.1%

Education

3.5%

Accounting

3.4%

Communication

3.0%

Finance

3.0%

Marketing

2.8%

Criminal Justice

2.7%

Law

2.6%

Hospitality Management

2.5%

Political Science

2.4%

Counseling Psychology

2.3%

Computer Science

2.3%

Human Resources Management

2.0%

School Counseling

2.0%

Public Administration

1.9%
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Degrees

Bachelors

33.9%

Masters

31.5%

Other

18.0%

Associate

6.9%

Doctorate

4.8%

Certificate

3.9%

Diploma

0.8%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$93,000
View Detailed Salary Report
$55,000
Min 10%
$93,000
Median 50%
$93,000
Median 50%
$93,000
Median 50%
$93,000
Median 50%
$93,000
Median 50%
$93,000
Median 50%
$93,000
Median 50%
$159,000
Max 90%
Best Paying Company
Mylan
Highest Paying City
San Francisco, CA
Highest Paying State
California
Avg Experience Level
4.0 years
How much does a Service Director make at top companies?
The national average salary for a Service Director in the United States is $93,962 per year or $45 per hour. Those in the bottom 10 percent make under $55,000 a year, and the top 10 percent make over $159,000.

Real Service Director Salaries

Job Title Company Location Start Date Salary
Director of Endoscopy Services NYC-HHC Kings County Hospital Center New York, NY Mar 01, 2015 $321,000
Director, US Advisory Services Perella Weinberg Partners Group LP New York, NY Feb 08, 2015 $280,000 -
$320,000
Director, US Advisory Services Perella Weinberg Partners New York, NY Mar 19, 2015 $230,000 -
$270,000
International Tax Services Director Pricewaterhousecoopers New York, NY May 16, 2016 $227,178
Legal Services Director Flight Centre USA Holding Corp Ramsey, NJ May 01, 2015 $220,000
Legal Services Director Flight Centre USA Holding Corp Ramsey, NJ Jan 15, 2015 $220,000
Application Services Director The Capital Markets Company New York, NY Sep 17, 2015 $220,000 -
$250,000
Director, Ficc Prime Services Barclays Capital Inc. New York, NY Feb 22, 2015 $210,000 -
$285,000
Director, ECT Psyciatry Servuces North Shore-LIJ Health System Glen, NY Jul 01, 2015 $200,000
Director, ECT Psychiatry Services North Shore-LIJ Health System Glen, NY Jul 01, 2015 $200,000
Director, Mobile Services Dolby Laboratories Licensing Corporation San Francisco, CA Aug 03, 2015 $188,822 -
$192,000
Services Director, Xaxis Appnexus New York, NY Aug 04, 2015 $185,000
Director, World Wide Cloud Services Egain Corporation Sunnyvale, CA Jun 19, 2016 $179,103
Director, WW Cloud Services Egain Corporation Sunnyvale, CA Jun 19, 2016 $179,103
Risk Advisory Services Director McGladrey LLP Baltimore, MD Mar 16, 2016 $153,192
Senior Service Delivery Director Accenture LLP Chesterbrook, PA Feb 24, 2016 $152,173
Director, Shared Services AXA Equitable Life Insurance Company Charlotte, NC Apr 09, 2015 $150,822
Director of Actuarial Services United Healthcare Services, Inc. Cypress, CA Jan 06, 2016 $149,989 -
$167,000
Director of Actuarial Services United Healthcare Services, Inc. Cypress, CA Mar 25, 2016 $149,989 -
$167,000
Director of Actuarial Services United Healthcare Services, Inc. Cypress, CA Apr 08, 2016 $149,989 -
$174,515
Senior Service Delivery Director Accenture LLP Frisco, TX Feb 19, 2016 $149,100
Senior Service Delivery Director Accenture LLP Houston, TX Apr 21, 2015 $146,162
Service Delivery Director Accenture LLP Branchburg, NJ Dec 11, 2015 $129,334
Service Delivery Director Accenture LLP NJ Sep 08, 2015 $129,293
Service Delivery Director Accenture LLP Weston, MA Mar 11, 2015 $122,100
Director of Coordinated Services Mojdeh Zafaranchi, M.D., Inc. Hillsborough, CA Apr 20, 2016 $121,618
Service Delivery Director Ericsson Inc. Plano, TX Jul 24, 2016 $121,351 -
$182,027
Director of Critical Care Services Adventist Health System/Sunbelt Inc. Altamonte Springs, FL Feb 15, 2016 $121,264
Service Delivery Director Accenture LLP Norwalk, CA Jun 29, 2015 $120,890
Service Delivery Director 2 Accenture LLP Princeton, NJ Jun 24, 2015 $119,200

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Top Skills for A Service Director

  1. Customer Service
  2. Procedures
  3. Facility
You can check out examples of real life uses of top skills on resumes here:
  • Provided a superior level of customer service which is documented through several commendations from family members.
  • Directed the physical transfer and transportation of decedents during multiple 24-hour shifts; assisted with preparation and cosmetology procedures.
  • Directed all aspects of billing operation for multiple site diagnostic imaging centers, included physician licensing, facility contracting and credentialing.
  • Direct supervision of eight staff members including hiring, termination, evaluation and implementation of improvement development plans.
  • Developed Service Assurance Interface (Incident and Problem Management) and Integrated Service Delivery Agreement documents.

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Top 10 Best States for Service Directors

  1. New York
  2. California
  3. District of Columbia
  4. Virginia
  5. Nevada
  6. Massachusetts
  7. Rhode Island
  8. Delaware
  9. New Jersey
  10. Texas
  • (2,274 jobs)
  • (5,348 jobs)
  • (383 jobs)
  • (1,393 jobs)
  • (291 jobs)
  • (1,870 jobs)
  • (147 jobs)
  • (123 jobs)
  • (1,232 jobs)
  • (2,778 jobs)

Top Service Director Employers

Jobs From Top Service Director Employers

Service Director Videos

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