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Service director skills for your resume and career

Updated January 8, 2025
7 min read
Service director example skills
Below we've compiled a list of the most critical service director skills. We ranked the top skills for service directors based on the percentage of resumes they appeared on. For example, 11.6% of service director resumes contained patients as a skill. Continue reading to find out what skills a service director needs to be successful in the workplace.

15 service director skills for your resume and career

1. Patients

Here's how service directors use patients:
  • Organized and carried out a comprehensive program of activities therapy to promote social integration and re-integrate patients into the community.
  • Collaborated with interdisciplinary team in home and community programs with neurological impaired patients in incorporating and executing functional treatment plans.

2. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how service directors use healthcare:
  • Supervised daily operations, including Project Managers and Technical Staff in healthcare facility Electronic Health Record implementations, training and design.
  • Appointed Kindred Healthcare's West Coast Regional Specialist/Representative for Surgical Procedures for the prevention of Wrong Site/Patient/Procedures.

3. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how service directors use patient care:
  • Developed a system of staff communication that ensured proper implementation of individualized care plans and comprehensive patient care.
  • Develop strategic plans that focus on performance improvements, regulatory compliance, financial stewardship and superior patient care.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how service directors use customer service:
  • Lead patron communications (incoming/outgoing) including customer service and distribution of all box office tickets; marketing and informational materials.
  • Directed an inbound/outbound telemarketing and customer service organization of 380 employees with focus on acquisition, retention and on-demand service.

5. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how service directors use oversight:
  • Provide exceptional oversight and management of multiple tax service locations across two states for a privately owned financial services holding company.
  • Performed and successfully managed the daily administration and oversight of projects to ensure efficient delivery of goods and services.

6. Surgery

Here's how service directors use surgery:
  • Developed Policies and Procedures for all Surgery related Departments assuring compliance with Joint Commission and SCIP requirements.
  • Coordinated monthly Surgery Review meetings with Chief of Surgery to review operational issues and develop clinical recommendations.

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7. Perioperative

Here's how service directors use perioperative:
  • Developed and implemented staff share program within perioperative services, coordinated with site managers to maintain adequate staffing for each location.
  • Developed the Perioperative Forum to drive corporate goals through the Surgical Services with a multidisciplinary approach.

8. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how service directors use business development:
  • Managed business development for oil and gas industry Developed new work flows for proposal building Managed field survey department and survey operations
  • Delivered key strategy decisions for pursuing new market opportunities, and executing Business Development relationships with over 15 major corporations.

9. Project Management

Here's how service directors use project management:
  • Controlled project management across multiple customers and locations utilizing a structured methodology for WMS and supply chain & e-chain solutions.
  • Implemented, maintained and coordinated more efficient internal systems for project management, internal communication, and custom support ticketing.

10. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how service directors use human resources:
  • Implemented disciplinary action (suspension and termination) in conjunction with Human Resources as necessary.
  • Provide support to Human Resources department with internal fact-finding investigations in relation to disciplinary actions.

11. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how service directors use risk management:
  • Work collaboratively with Risk Management, administration and hospital attorneys in areas of potential or actual litigation involving Surgical Services.
  • Analyzed nursing oasis and data to properly assess risk management and improve services to help prevent acute hospitalizations.

12. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how service directors use service delivery:
  • Direct strategy and operations of one-stop-shop providing network service delivery, hardware, monitoring and maintenance for domestic and international enterprises.
  • Collaborated with administrative personnel in establishing policies, procedures and standards of care to ensure safe and reliable service delivery.

13. Customer Satisfaction

Here's how service directors use customer satisfaction:
  • Designed and instituted a comprehensive daily work schedule program for staff, dramatically improving productivity, job completeness and customer satisfaction.
  • Analyzed and revamped the admitting process for surgical services including paperwork and overall through-put resulting in increased physician and customer satisfaction.

14. Direct Reports

Here's how service directors use direct reports:
  • Change Manager-Facilitated weekly supervision and planning sessions with direct reports to successfully navigate organizational changes in policy, structure and downsizing.
  • Managed 12 direct reports and sourced/developed freelance teams to deliver creative and technical expectations.

15. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how service directors use professional development:
  • Develop organization wide quality safety procedures, managed budget and supported professional development in the field of safety and IH.
  • Led professional development programs and held full accountability for training and motivating team members to meet corporate objectives.
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List of service director skills to add to your resume

Service director skills

The most important skills for a service director resume and required skills for a service director to have include:

  • Patients
  • Healthcare
  • Patient Care
  • Customer Service
  • Oversight
  • Surgery
  • Perioperative
  • Business Development
  • Project Management
  • Human Resources
  • Risk Management
  • Service Delivery
  • Customer Satisfaction
  • Direct Reports
  • Professional Development
  • PACU
  • Payroll
  • Service Line
  • English Language
  • Process Improvement
  • Direct Supervision
  • Anesthesia
  • Program Development
  • Infection Control
  • CMS
  • Staff Development
  • Strategic Plan
  • Endoscopy
  • Enterprise Architecture
  • Federal Regulations
  • Cardiology
  • Regulatory Compliance
  • Critical Care
  • FTE
  • Performance Reviews
  • Medicaid
  • JCAHO
  • Training Programs
  • CSI
  • Performance Evaluations
  • Program Monitoring
  • QA
  • Advanced Life Support
  • State Regulations
  • Cost Savings
  • ICU

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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