Top Service Director Skills

Below we've compiled a list of the most important skills for a Service Director. We ranked the top skills based on the percentage of Service Director resumes they appeared on. For example, 10.2% of Service Director resumes contained Customer Service as a skill. Let's find out what skills a Service Director actually needs in order to be successful in the workplace.

The six most common skills found on Service Director resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Service Director jobs:
  • Lead patron communications (incoming/outgoing) including customer service and distribution of all box office tickets; marketing and informational materials.
  • Directed an inbound/outbound telemarketing and customer service organization of 380 employees with focus on acquisition, retention and on-demand service.
  • Improved employee satisfaction, productivity, and exceeded customer service expectations through excellent communication, follow through and relationship skills.
  • Identified, analyzed, developed and implemented measures correcting areas of opportunity to include performance management and customer service delivery.
  • Managed complex customer service area through leadership and development of team while creating an environment to achieve ultimate customer loyalty.
  • Designed and coordinated construction of a facility enhancement that drastically improved the customer service area of the service department.
  • Conduct recurrent internal educational and training programs to ensure employees maintain baseline competencies and exceptional customer service standards.
  • Improved customer service cycle-times and increased A/R collection rates using Lean Six Sigma methodologies to improve business operations.
  • Coordinated logistically complex group movements / events through customer service, aircraft scheduling and other departments as necessary.
  • Full P&L management accountability for technician productivity, quality assurance, records management and customer service/satisfaction.
  • Developed, implemented and enforced company policies through center visits to ensure customer service and business results.
  • Created an operating model for a financial services company to address customer service failures from outsourced activities.
  • Provided a superior level of customer service which is documented through several commendations from family members.
  • Maintained the highest Customer Service rating from customers by handling complaints immediately and according to policy.
  • Developed and implemented procedures pertinent to the effective and efficient operation of the Customer Service Department.
  • Managed account management, clinical, and customer service operations of this international EAP organization.
  • Introduced new operational infrastructure into group, resulting in increasing efficiency/customer service and reducing costs.
  • Managed irregular operational situations for customers; providing resolution and exemplary customer service.
  • Received dozens of letters from United passengers acknowledging my excellent customer service skills.
  • Provided resolution for customer service issues and led division to increase operational efficacy.

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2. Direct Supervision

high Demand
Here's how Direct Supervision is used in Service Director jobs:
  • Direct supervision of eight staff members including hiring, termination, evaluation and implementation of improvement development plans.
  • Scheduled employees under direct supervision and monitored scheduling of indirect subordinated to ensure proper staffing levels.
  • Provided direct supervision/training to the clinical supervisors of the addiction programs within the hospital.
  • Provided direct supervision to professional staff including training, monitoring and evaluation.
  • Manage and provide direct supervision to all licensed and non-licensed personnel.
  • Provided direct supervision to all professional staff providing services to residents.
  • Direct supervision of Residential Treatment Center and Non-Secure Detention program staff.
  • Provided direct supervision of family advocates and Social Workers.
  • Provide direct supervision to 12 Intervention and Prevention staff which includes 3 Life Skills Coaches who work solely with at-risk youth.
  • Head the day-to-day operations of the company with direct supervision of an average of 30 employees at three area hospitals.
  • Provided direct supervision to five geographic areas covering over 50,000 square miles with over 600+ non-physician clinical and support personnel.
  • Initiated contract with Florida State University to provide direct supervision for master's level social work student interns.
  • Worked as the Director of Services and provided direct supervision of mental health clientele, and staff.
  • Direct supervision of the Social Services Department, the Recreation Therapy Department and the Education Department.
  • Provided direct and indirect supervision of a 16 Full-time equivalent staff in a 120-bed hospital.
  • Direct supervision of 4 clinical managers and responsibility of > 200 employees of various specialties
  • Direct supervision of all aspects of the culinary department for a 120 bed facility.
  • Direct supervision of two departments as well as indirect supervision of four other divisions.
  • Provide direct supervision to three surgical setting: OR, PACU, and SPD.
  • Provide direct and indirect supervision to staff of ten (10).

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3. Service Delivery

high Demand
Here's how Service Delivery is used in Service Director jobs:
  • Direct strategy and operations of one-stop-shop providing network service delivery, hardware, monitoring and maintenance for domestic and international enterprises.
  • Support the identification of trends and areas for improvement of service delivery and operations and lead/participate in implementing such improvements.
  • Have direct responsibility for Regional and Local Service Delivery Managers while providing guidance to the virtual onshore/off shore delivery teams.
  • Collaborated with administrative personnel in establishing policies, procedures and standards of care to ensure safe and reliable service delivery.
  • Supervised over 20 employees including: Psychiatric Rehabilitation staff, Employment Consultants and Job developers to ensuring optimal service delivery.
  • Developed, monitored, standardized, and managed service delivery programs related to new and existing professional service offerings.
  • Coordinate outreach to families and provide transitional services to school-aged children in order to ensure quality service delivery.
  • Developed Service Assurance Interface (Incident and Problem Management) and Integrated Service Delivery Agreement documents.
  • Created processes and procedures to ensure consistency and quality of service delivery for managed services.
  • Collaborated with the SBU managers in the improvement of organizational service delivery & support capabilities.
  • Navigated organization and service delivery through needed change to adapt to three major contract modifications.
  • Reduce the cost of delivery by standardization of Service Delivery processes and technology solutions.
  • Utilized data to evaluate productivity establish and maintain goals and improve service delivery.
  • Developed and promoted consistent strategy for pricing of service contracts and service delivery.
  • Nominated to lead the global Service Delivery Manager Certification program for North America.
  • Integrated Arts education, physical recreation and cultural engagement into anti-poverty service delivery.
  • Restructured service delivery organization resulting in a 50% increase in on-time performance.
  • Manage an additional ~20 indirect shared resources to support operations/service delivery globally.
  • Implemented service delivery best practices for managed services solutions to maintain profitability.
  • Assumed responsibility for Quality Assurance activities as they related to service delivery.

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4. Oversight

high Demand
Here's how Oversight is used in Service Director jobs:
  • Provide exceptional oversight and management of multiple tax service locations across two states for a privately owned financial services holding company.
  • Provided management and oversight for two programs which delivered assessment and psychiatric hospital diversion services for children and adolescents.
  • Performed and successfully managed the daily administration and oversight of projects to ensure efficient delivery of goods and services.
  • Provided oversight of Licensed and Unlicensed Residential Services and maintained systems which assured compliance with policies and procedures.
  • Directed contract activities, including contract implementation, oversight and remediation of deficiencies associated with each contracted service.
  • Conducted policy development and implementation; program development; strategic planning; budget oversight; and resource development.
  • Direct oversight of all clinical and administrative operations including nursing, laboratory, radiology, staff education.
  • Provide technical oversight as technical architect to development and business analysts during all phases of project development.
  • Provided oversight of departmental functions to ensure operational processes delivered in a cost-effective and customer-focused manner.
  • Delegated general oversight of all management systems and operational improvement of all affiliated Physician Practices.
  • Devised and flawlessly executed operational oversight of advocacy program assisting veterans to identify appropriate resources.
  • Consulted with & provided oversight for general contractors, including their specialty contractors and subcontractors.
  • Provided oversight for Utilization management, quality of care and adherence to regulatory requirements.
  • Provided oversight for the property management department of a community association management company.
  • Provided oversight and direction for development and implementation of state-wide behavior management system.
  • Directed corporate Treasury operations, included treasury oversight of all global divisions.
  • Provided administrative oversight ensuring continuous compliance with DPH licensing and CARF standards.
  • Provided safety, health and environmental oversight including regulatory compliance and reporting.
  • Improved internal controls through better separation of duties and improved management oversight.
  • Provide direct oversight and management of inpatient acute care hospital units.

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5. Company Policies

high Demand
Here's how Company Policies is used in Service Director jobs:
  • Authored server handbook establishing company policies; defined employee responsibilities and created guidelines for employee performance and evaluation.
  • Performed senior-level problem resolution of escalated customer issues, in accordance with company policies and procedures.
  • Enforce company policies and procedures and apply disciplinary action as necessary.
  • Ensured the swift resolution of customer issues by handling customer escalations to preserve customer loyalty while complying with company policies.
  • Maintained compliance with company policies, IRS regulations and SOX controls related to payroll, disability and workers compensation.
  • Assisted in developing processes and policies for work standards to meet state regulations as well as company policies.
  • Managed, communicated, and refined company policies and procedures for field representatives in 32 major markets.
  • Standardized operational processes, preparing for and implementing them as well as company policies and practices.
  • Establish and maintain a team that adheres to company policies, procedures and best practices.
  • Implement and monitor that all company policies, procedures and best practices are adhered to.
  • Recruited, hired, and trained new on-boarding staff on company policies and procedures.
  • Planned and carried out company policies in relation to all phases of business management.
  • Evaluated, and helped to develop new policies and upheld all company policies.
  • Assist in development of and assure adherence to all company policies and procedures.
  • Implemented training for new cabin crew in all company policies and procedures.
  • Supervised employees, ensuring adherence to company policies and procedures.
  • Change customer reservations in line with company policies and procedures.
  • Implemented company policies with a five person service team.
  • Implement all company policies and procedures.
  • Adhere to company policies and take daily direction from Unytel's Owner/President.

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6. Patient Care

high Demand
Here's how Patient Care is used in Service Director jobs:
  • Developed a system of staff communication that ensured proper implementation of individualized care plans and comprehensive patient care.
  • Ensured quality patient care by monitoring compliance of related office activities with applicable laws and regulations.
  • Continue to cultivate and develop respect and excellent physician relationships to ensure exemplary patient care.
  • Maintained efficiency throughout staff operations by conducting evaluations and promoting patient care standard regulation compliance.
  • Chaired and participated in numerous hospital committees regarding patient care and quality improvement issues.
  • Collaborated with nursing and other patient care departments on initiatives to improve patient satisfaction.
  • Collaborated with other departments within the organization to coordinate superior patient care.
  • Collaborated with other hospital department personnel to coordinate patient care and treatment.
  • Facilitated the implementation of new house-wide Patient Care Delivery Model.
  • Coordinated and evaluated patient care provided in all clinical areas.
  • Ensured high quality patient care while assisting organization with cost-containment.
  • Performed clinical responsibilities/ patient care as needed.
  • Created and implemented cost saving measures in the hospital that have saved over $140,000 in costs and improved patient care.
  • Worked directly in all patient care areas with staff to retain clinical skills, mentor staff members, and foster communication.
  • Led high quality of patient care through constant communication and direction with staff and by utilizing principles of teaching and learning.
  • Managed and directed clinical operations for the Skilled, Sub-Acute and Acute Rehabilitation Units, providing direct patient care when needed.
  • Managed a case load of 140 clients, responsible for creating care plans and coordinating all aspects of patient care.
  • Create, approve and implement operation and nursing and operation policies, standards of patient care, treatment and services.
  • Managed a staff of 50 employees to train, develop and implement patient care plans in an assisted living environment.
  • Position included patient care for labor, delivery, postpartum, and level 1 nursery in this 11 bed LDRP.

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7. Service Department

high Demand
Here's how Service Department is used in Service Director jobs:
  • Assisted in providing access quotes for special access circuits and circuit/route tariff interpretation to regional access service departments upon request.
  • Coordinated all aspects of this high end automobile service department with primary focus on quality and total customer satisfaction.
  • Analyzed service department operating processes and restructure as necessary, focusing on improvements in customer handling and satisfaction.
  • Program liaison with Social Casework Service Department - responsible for developing service enhancements for high-risk misdemeanor offenders.
  • Implemented automation of service department by installation of computer system in service eliminating hand written work orders.
  • Set up service department teams to increase productivity, employee satisfaction and ultimately customer satisfaction.
  • Developed Service Department handbook containing each process to utilize as training and accountability instrument.
  • Created procedures and best practices to increase efficiency and effectiveness of Service departments.
  • Evaluated the Service Departments Maintenance Training Requirements as well as Required Safety Training.
  • Developed and implemented standard operating procedures for all service departments in every dealership.
  • Handled all aspects of the Service Department operations including expense management and advertising.
  • Supervised daily operation of Service Department, including quality control of repairs.
  • Improved customer satisfaction to 9-plus and returned profitable status to service department.
  • Monitored work flow for the service department to maximize efficiency and effectiveness.
  • Raised the Service Department from a non-profitable to profitable controlled environment.
  • Position Description - Supervised and managed all aspects of social service department
  • Prepared all service department advertising and identified opportunities for new growth.
  • Presented and expedited solutions to improved service department and parts department.
  • Developed new Ancillary Service Department for established Medical Consulting Business.
  • Reinforced customer service department procedures, including safety and security.

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8. Daily Operations

high Demand
Here's how Daily Operations is used in Service Director jobs:
  • Coordinated building shutdowns and outages with occupants/service providers to minimize disruptions to daily operations and developed a preventive maintenance program.
  • Supervised fourteen corporate suites and managed daily operations including organization of room accommodations and handling billing and finances for customers.
  • Managed the daily operations including supervision, management and development of over 100 staff members providing care throughout central Virginia.
  • Streamlined process improvement initiatives by maintaining regulation compliance throughout daily operations while overseeing all system changes.
  • Supervised daily operations including interviewing, hiring, training, and evaluating employees under my supervision.
  • Oversee and control all daily operations, policy implementation, advertising and strategic direction.
  • Communicated pertinent information to staff, which affected daily operations and goal achievement.
  • Supervised daily operations and functions of four government funded programs.
  • Managed daily operations of pediatrics, laboratory and administrative supervisors.
  • Monitored the daily operations of assigned IDD residential programs.
  • Oversee the daily operations of Telemetry-Monitor Technicians.
  • Led and optimized daily operations and logistics.
  • Administer daily operations of Dietary Dept.
  • Managed daily operations of shop activities.
  • Managed daily operations of multiple dealerships.
  • Direct and supervise daily operations.
  • Facilitated daily operations of diagnostic imaging department to include schedules, promotions, awards, budget, equipment upgrades and training.
  • Manage the daily operations of the six member Payroll and Paying Agent Services Team to maximize customer service and client retention.
  • Instituted new workplace policies and procedures to ensure better flow of daily operations and to achieve monthly and yearly profit goals.
  • Maintained oversight for deployment and daily operations of two primary units within a newly formed CSC (centralized servicing center).

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9. Staff Members

high Demand
Here's how Staff Members is used in Service Director jobs:
  • Championed development of start-up division, supervising 12 staff members selling capital service on purchased equipment outside of warranty to customers.
  • Develop/conducted extensive training sessions with staff members regarding proper care techniques and monitor/document ambulation, position and range-of-motion exercises.
  • Provide day-to-day operational management and supervise 30 staff members, including on-boarding.
  • Assist Community Director in recruiting and interviewing potential staff members.
  • Directed after-school and summer camp programming and supervised all staff members
  • Provide leadership and education to pulmonary staff members.
  • Supervised approximately ten staff members.
  • Trained new and seasoned staff members on policies and procedures and how to provide a superior dining experience for the residents.
  • Conducted staff performance evaluations, administered disciplinary actions, interviewed people for promotions, and interviewed / hired new staff members.
  • Developed new department for rapidly growing Insurance Marketing Organization, training and increasing staff members from one to five personnel.
  • Managed the team of three staff members as well as contributed to and delivered technical and soft skill training.
  • Directed all aspects of legal department including budgeting and employee supervision of two staff members and fifty volunteer attorneys.
  • Schedule department personnel within the demands of the clinical setting juxtaposed with the needs of the individual staff members.
  • Supervised a team of 9 staff members and cultivated strategic community partnerships to maximize outreach and support for clients.
  • Supervised 40-45 staff members, home visits, monthly and quarterly reports, Professional Development Conferences, employee evaluations.
  • Supervised the largest programs at Catholic Charities, comprising the supervision of 50% of all full-time staff members.
  • Recruit, train and perform orientation of new office staff members and assist with management and regional recruiting efforts.
  • Collaborated with administrators and senior staff members to provide the highest level of quality and cost effective care.
  • Organized and led monthly meetings of 20 mid- and junior-level staff members for interdepartmental collaboration and knowledge sharing.
  • Employed a unit base shared governance model for key staff members to build support and consensus for change.

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10. Human Resources

high Demand
Here's how Human Resources is used in Service Director jobs:
  • Provide support to Human Resources department with internal fact-finding investigations in relation to disciplinary actions.
  • Managed department of five professionals with responsibility for payroll, human resources and talent management.
  • Implemented disciplinary action (suspension and termination) in conjunction with Human Resources as necessary.
  • Established reporting requirements of payroll information with Human Resources, Financial Planning and Accounting.
  • Submit required personnel information to Human Resources for applicant with attached salary.
  • Performed Human Resources function of recruiting and interviewing prospective employees.
  • Coordinated departmental personnel requirements with Human Resources as needed.
  • Promoted to Human Resources Coordinator.
  • Resolve general staff issues, conduct counseling and implement disciplinary actions as needed in coordination with the Chief Human Resources Officer.
  • Direct oversight of non-enterprise departments (Human Resources, Municipal Garage, Utility Billing, Building and Grounds Maintenance).
  • Serve as the Human Resources contact for the club, handling payroll matters while maintaining a high degree of confidentiality.
  • Partnered with Human Resources to manage employees in the areas of payroll, on-boarding, employee relations and performance management.
  • Initiated actions resulting in improvements to system processes and managed the integration of payroll information from the Human Resources system.
  • Performed human resources functions, including hiring, training, assigning work, appraising performance, and disciplining staff.
  • Bachelor's Degree, Human Resources Administration, Saint Leo University, Graduated 2002 (GPA: 3.456).
  • Developed a training program and worked with Human Resources to move the organization to an employer of choice environment.
  • Handle the day to day running of the office, accounting, human resources and so much more.
  • Conduct interviews as scheduled by Human Resources and make hiring decisions as well as decisions to separate employment.
  • Supervised 44 Custodians and one Supervisor on a daily basis and acted as the Human Resources point person.
  • Centralized federal reporting for Human Resources, eliminating the need for 35 institutions to do the work individually.

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11. Surgery

high Demand
Here's how Surgery is used in Service Director jobs:
  • Developed Policies and Procedures for all Surgery related Departments assuring compliance with Joint Commission and SCIP requirements.
  • Coordinated monthly Surgery Review meetings with Chief of Surgery to review operational issues and develop clinical recommendations.
  • Organized and launched non-invasive surgery program including staff and physician training and credentialing.
  • Restructured surgery department to improve revenues and initiated staffing patterns for cost-effectiveness.
  • Improved surgery productivity by decreasing turnover time and enforcing a.m. starts.
  • Involved in structuring a state-of-the-art surgery center to include critical pathways.
  • Helped develop and implement computer scheduling system for the surgery department.
  • Moved entire surgery departments twice to consolidate into one department.
  • Developed an integrated pain management service for the Neurosurgery practice.
  • Developed and conducted quarterly community presentations with the Neurosurgery group.
  • Key administrator over Joint Venture ASC development/6-OR Surgery Center.
  • Practiced clinically in ambulatory surgery and emergency departments.
  • Renegotiated managed care contracts for neurosurgery.
  • Developed and implemented wrong site surgery policy, resulting in one serious safety event related to surgery over last five years.
  • Initiate Evidence Based Practices in the surgery suite according to Association of Operating Room Nurses standards and The Joint Commission.
  • Participated in the design of a state of the art 16 bed Critical Care and 14 bed General Surgery unit.
  • Produced first Cardiovascular Surgery Review Outcomes Report based on STS data with a six state distribution to physicians and payers.
  • Served as concierge for the practice, from initial consultation through surgery and post-op care while overseeing 3 locations.
  • Participate in Department of Surgical meetings to develop Surgical Staff Rules and Regulations to govern the Department of Surgery.
  • Registered nurse accountable for three operating rooms, one gastrointestinal lab, day surgery and recovery room units.

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12. Training Programs

high Demand
Here's how Training Programs is used in Service Director jobs:
  • Conducted presentations, project updates, security awareness and technology training programs to all levels of the organization.
  • Initiate corporate process improvement projects as related to occupational health and safety and animal welfare and training programs.
  • Restructured training programs and management culture to decrease error and increase knowledge and appreciation of quality systems.
  • Championed new training ideas with the development of customized skills training programs that achieved exemplary accreditation status.
  • Designed and deployed Associate-training programs for certification, payroll domain knowledge, compliance and operational processes.
  • Developed and implemented effective employee training programs which substantially reduced employee turnover and improved customer satisfaction.
  • Created, developed, organized and implemented training programs/workshops for teenagers with local organization.
  • Experienced in developing training programs to professionally and successfully disseminate these sensitivities and education.
  • Designed and delivered training programs, created marketing collateral, compensation and incentive plans.
  • Created and implemented victim service training programs statewide; supervised staff of service coordinators.
  • Leveraged subject matter expertise to successfully develop and implement resourcefully training programs.
  • Develop, implement and present computer-training programs develop and maintain websites.
  • Facilitated cross training programs for maximum productivity and staff engagement.
  • Trained and developed staff while implementing unit-specific training programs.
  • Developed training programs for resort sales and administrative departments.
  • Participated in safety training programs on monthly basis.
  • Managed and coordinated departmental training programs.
  • Developed and implemented formal cross training programs so all nursing staff could work in all areas within the maternal child department.
  • Work closely with Project Managers to provide guidance and mange the logistical portion for the training programs and Advisory Boards.
  • Coordinated Orientation of new employees, as well as, created and implemented training programs, while supervising an assistant.

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13. FTE

high Demand
Here's how FTE is used in Service Director jobs:
  • Developed and monitored five programmatic budgets which often times involved creating amendments to ensure that the budgets were adequately maintained.
  • Installed and maintained CRM solution with ticketing/escalation system to ensure 24/7 availability of customer support with minimal physical FTE.
  • Determined customer requirements, managed project and drafted proposals including complex teaming agreements with small and disadvantaged business.
  • Composed and drafted all correspondence, materials for community programs and reports for division regarding Neighborhood Services programs.
  • Drafted federal administrative demands and complaints relating to unjust and predatory lending and violations associated therewith.
  • Drafted and/or negotiated independent contractor agreements, administrative service agreements and managed care agreements.
  • Developed a suite of after-sales service products aimed at providing maximum customer benefit.
  • Implemented and streamlined before and after surgery protocols to ensure positive patient outcomes.
  • Promoted to supervisory position after researching and securing funding to build program capacity.
  • Decreased theft and product misuse after spearheading an improved inventory tracking system.
  • Ensured accurate availability of aftermarket parts and competitive pricing in the marketplace.
  • Implemented drug program for habitual offenders while incarcerated and after release.
  • Maintained communication with patients after discharge to prevent readmission to hospitals.
  • Designed and drafted new cardiopulmonary services department in new hospital expansion.
  • Crafted and executed technology strategies and prepared solution road maps.
  • Scheduled aftercare appointments to finalize any paperwork or memorial designs.
  • Drafted and delivered training to internal and external business partners.
  • Provided leadership stabilization after departure of prior department leader.
  • Stabilized victims at time of crisis and immediately thereafter.
  • Reviewed benefit claim appeals and drafted recommendations for disposition.

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14. Healthcare

high Demand
Here's how Healthcare is used in Service Director jobs:
  • Appointed Kindred Healthcare's West Coast Regional Specialist/Representative for Surgical Procedures for the prevention of Wrong Site/Patient/Procedures.
  • Participated in marketing activities including television interviews, radio segment, newspaper articles, and healthcare events.
  • Designed and delivered educational programs which promoted and supported culturally competent best practices in a healthcare environment.
  • Assist and mentor managers responsible for supervision and coordination of daily-integrated healthcare service activities.
  • Collaborated with managed care department to win United Healthcare contract for cardiovascular services.
  • Targeted healthcare sales opportunities researching prospective accounts and developing access to decision makers.
  • Negotiated with manufacturers to secure competitive pricing for the healthcare segment increasing profitability.
  • Provided community education and marketing to local healthcare providers and community organizations.
  • Provided consulting services for the development of proposals/presentations for prospective healthcare clients.
  • Facilitated and oversaw enrollment in healthcare insurance, TennCare and Medicare.
  • Facilitated a collaborative relationship with physicians and other healthcare leaders.
  • Supervised recruiting and customer retention efforts for healthcare division.
  • Quoted and published in various newspapers and healthcare magazines
  • Developed and administered contracts including insurance and healthcare.
  • Developed database of healthcare candidates.
  • Served as liaison healthcare representative.
  • Implemented Electronic Healthcare Record/EPIC system.
  • Mentored students from local universities to advance student learning in the healthcare field; assisted students in identifying potential career opportunities.
  • Managed LIVESTRONG's direct service efforts, which focus on helping anyone affected by cancer to navigate the healthcare system.
  • Managed various healthcare client accounts with a budget of over $100 million & directed a global cross-functional team.

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15. CSI

average Demand
Here's how CSI is used in Service Director jobs:
  • Maintained above average CSI and lowered warranty expense to manufacturers standards.
  • Increased customer satisfaction and CSI score about National requirements.
  • Maintained above average CSI consistently.
  • Increased fixed operation gross profit by 35% in 2 year period while maintaining strict expense control and excellent CSI.
  • Improved service CSI from 11th to 4th of 14 dealers in district by emphasizing training, teamwork, and communications.
  • Increased a poor CSI store from low 60 to respectable high 70 low 80 service standards store for General Motors.
  • Design, implement and adjust various sales and service plans and programs to increase over all bottom line and CSI.
  • Increase CSI 10 points within 3 months of implementing changes to appointment setup/write up, and customer vehicle delivery.
  • Placed #1 nationally for service & overall CSI on 3 occasions, typically top 10% of dealers.
  • Improved and maintain CSI through proactive, customer oriented techniques with the ultimate goal of earning customers for life.
  • Increased CSI from the bottom of the region to closing 100% satisfactory over the last 3 months.
  • Achieved and maintained CSI scores above district, region and nation at least 80% of the time.
  • Increased CSI score through processes that included utilizing Ford Motor Company's Quick Touch and follow up processes.
  • Increased and maintained CSI scores to above regional level (an unprecedented feat in that particular store).
  • Earned Mazda Gold Cup Award for CSI by maintaining an average of 94% and higher per month.
  • Participate in incident analysis teams regarding HCSIS data and compile reports based on various outcomes within the system.
  • Raised CSI to top from bottom rating in 2008 & 2009 for both Subaru and Mitsubishi franchises.
  • Raised VW CEI (CSI) from below regional average to above regional average in three months.
  • Achieved over a 100 point increase in CSI scores from my Original start date to current month.
  • Maintain top levels of CSI for department as well as analyzing trends that can be improved upon.

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16. Pacu

average Demand
Here's how Pacu is used in Service Director jobs:
  • Directed a 20 bed Day Surgery, 12 bed PACU, Surgery with 10 operating room suites, and Sterile Processing.
  • Direct reports include Clinical Manager of the Operating room, Clinical Manager ASU and PACU, and Director of Endoscopy.
  • Oversee daily functions of the operating arena including 2 OR rooms, a 3-suite PACU and Central Sterile Processing.
  • Process comprehensive knowledge of clinical components of care required in the OR, PACU, SSU, and SPD.
  • Burn preoperative, PACU, and Phase II of Day Surgery also service four busy burn operating rooms.
  • Planned and organized the conversion of four hospital system PACU/PAT/SC areas to system wide policies and forms.
  • Worked in various areas of patient care when necessary (PACU, OR, and Day Surgery)
  • Identify staffing needs of departments- Operating Room, PACU, Anesthesia, Sterile Processing, Ambulatory Surgery.
  • Develop yearly capital budget for Surgery, Day Surgery, Endoscopy, Central Processing, and PACU.
  • Implemented a 24/7 medical/surgical nursing unit in PACU to care for postoperative patients during bed shortages.
  • Collaborated with the Department Head of Anesthesia ASU to decrease post-surgical patient load in PACU.
  • Directed 4 OR suites, Outpatient unit, PACU and Central Sterile Department.
  • Assisted with the renovation process and opening of PACU and Outpatient Surgery.
  • Collaborated with Critical Care educator to implement yearly competencies for PACU staff.
  • Lead investigator for Post op hypothermia study with PACU.
  • Oversee the surgical department's day to day operations from the PRE-OP, OR, PACU, as well as Endoscopy.
  • Managed 2 OR's, CS, AS and PACU in an acute care rural hospital.
  • Managed 76 FTE's for OR, PACU, SDS, Instrument Processing.
  • Managed 60 employees in Surgery, PACU, SPD & Same Day Surgery.
  • Cross-trained pre-operative and PACU staff to optimize efficiency.

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17. Project Management

average Demand
Here's how Project Management is used in Service Director jobs:
  • Controlled project management across multiple customers and locations utilizing a structured methodology for WMS and supply chain & e-chain solutions.
  • Implemented, maintained and coordinated more efficient internal systems for project management, internal communication, and custom support ticketing.
  • Functioned in a project management/coordinator capacity partnering with internal and external resources to take ideas from concept to completion.
  • Reorganized Construction Project Management Team and created/implemented consistent project methodology, communications standards and establishing a space design model.
  • Established solid project management infrastructure through development of guidelines, training, and introduction of project management tools.
  • Coordinated on-boarding of rental properties, expediting the process exponentially through project management and strong vendor relationships.
  • Developed IT operations requirements for IT Project Management to ensure delivery of technology and operations support.
  • Provide comprehensive client services in the areas of community development finance and community development project management.
  • Provide technical sales, system engineering and project management support to major customers and senior management.
  • Implemented operational processes & project management principles to rapidly scale Engineering functions.
  • Project management as assigned, including ongoing coordination with Maintenance Department.
  • Instilled a project management culture by instituting training and strengthening collaboration.
  • Managed and executed program/project management training programs resolving customer service issues.
  • Established project management protocols streamline procedures and reduce project costs.
  • Provided Project Management for measures portal and data warehouse implementation.
  • Performed multiple project management duties to enhance overall company success.
  • Created/reviewed project management renovation schedules & conducted property inspections.
  • Developed project management system for complete tracking of projects.
  • Direct and mentor Engagement level Project Management activities.
  • Instituted Project Management as a company-wide practice.

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18. Curriculum Development

average Demand
Here's how Curriculum Development is used in Service Director jobs:
  • Contributed research for curriculum development.
  • Manage all aspects of employee, customer and partner training and curriculum development.
  • Managed the curriculum development, development of personnel, and quality control of training presented to a department of 50 people.
  • Performed revisions affected over 200 hours of curriculum, saving $5 million in contracted curriculum development costs.
  • Program included curriculum development, lab activities and testing for new hires and seasoned staff.

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19. Business Development

average Demand
Here's how Business Development is used in Service Director jobs:
  • Managed business development for oil and gas industry Developed new work flows for proposal building Managed field survey department and survey operations
  • Delivered key strategy decisions for pursuing new market opportunities, and executing Business Development relationships with over 15 major corporations.
  • Created new marketing/business development opportunities within the telecommunications, credit card processing, affinity marketing groups and various other industries.
  • Coordinated creation of proposals, managed key accounts, interacted with customers, mentored staff and facilitated business development.
  • Provided technical support to Marketing/Sales organization, Carrier Management, Business Development, and Network Operations as required.
  • Supported business development activities by development bid proposal for clients and performing ongoing cost assessments to ensure competitiveness.
  • Home Care and Private Duty provider with responsibility in Quality Assurance, marketing training and business development.
  • Key role in development of collaborative working relationships with physicians for improvement process and business development.
  • Participate in new business development and in transitioning externally managed programs to independent consulting service model.
  • Participated in business development projects and due diligence efforts for potential asset acquisitions and divestitures.
  • Worked closely with General Manager/owner to create business development center for the entire auto campus.
  • Transitioned Company from a staff/augmentation (consultants) company to full business Development Company.
  • Participate in business development opportunities designed to increase patient census and customer satisfaction reporting.
  • Managed the entire business development process, web marketing resources and revenue generating partnerships.
  • Dedicated US business development expert across national network of 20 French-American Chambers of Commerce.
  • Interfaced between software engineering and business development teams to support Data Services initiatives.
  • Collaborated in business development initiatives; developed strategic and tactical projects for clients.
  • Participated in treatment team, business development and daily executive management meetings.
  • Conducted business development, networking with government, private and commercial organizations.
  • Performed marketing and business development functions, in addition to investor relations.

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20. Ensure Compliance

average Demand
Here's how Ensure Compliance is used in Service Director jobs:
  • Identified training needs for staff members to ensure compliance with the Supervised Visitation Network and Supervised Visitation Clearinghouse.
  • Develop and ensure compliance with annual departmental goals in support of Information Services division and university-wide strategic plans.
  • Reviewed building, subdivision and commercial development plans to ensure compliance with infrastructure design and construction regulations.
  • Developed, revised, and implemented facility policy and procedure to ensure compliance with regulatory agencies.
  • Establish working relationships with C-Level executives to ensure compliance with applicable Illinois statutes and promulgated rules.
  • Provided training for Street Maintenance Supervisor to ensure compliance with management and supervisory practices and principles.
  • Communicated procedural changes to Customer Service Managers, supervisors and employees and ensure compliance.
  • Participate in developing and monitoring budgets to ensure compliance with sound fiscal management.
  • Monitor program activities to ensure compliance with applicable state/county guidelines and CPSP protocols.
  • Streamlined policies and procedures to ensure compliance with company and government regulations.
  • Re-evaluated/revised test methodologies to ensure compliance to applicable USP and ISO documents/standards.
  • Developed a purchasing database to ensure compliance with corporate and regulations.
  • Instituted design reviews to ensure compliance with customer requirements.
  • Collaborate directly with the Chief Learning Officer and the Academic Directors of 4 campuses to ensure compliance with policies and procedures.
  • Managed 150+ Ex-pat team with an additional 500+ foreign sub-contract employees, direct department activities to ensure compliance of contractual requirements.
  • Developed, implemented and enforced policies and procedures to ensure compliance with the agency's mission and philosophy of treatment.
  • Assign work, provide instruction and ensure compliance with established policies and procedures while promoting a supportive and team-oriented environment.
  • Manage approximately 40 staff daily to ensure compliance with regulations and ensure health and safety of individuals in the program.
  • Audit patient charts to ensure compliance that aide has been oriented to case and that all documentation submitted is correct.
  • Directed or monitored the supervision of associates, volunteers and interns to ensure compliance with program policies and procedures.

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21. Direct Reports

average Demand
Here's how Direct Reports is used in Service Director jobs:
  • Change Manager-Facilitated weekly supervision and planning sessions with direct reports to successfully navigate organizational changes in policy, structure and downsizing.
  • Managed 12 direct reports and sourced/developed freelance teams to deliver creative and technical expectations.
  • Mentored and developed direct reports toward professional and technical growth and program excellence.
  • Budget development and fiscal responsibility and follow through for seven direct reports.
  • Completed annual performance evaluations of direct reports and reviewed/approved evaluations of employees.
  • Provided leadership and professional development for four direct reports.
  • Supervised and mentored direct reports managers.
  • Developed staffing levels including disciplinary actions, assessments, hiring, etc., for multiple direct reports and 200+ associates.
  • Led and supervised several teams of youth serving staff, and five managers (up to 30 direct reports).
  • Managed 5 direct reports, and indirectly 40 accountants, for General Accounting, Accounts Payable, Transportation and Property.
  • Directed and developed 12 mid-level management direct reports, their budgets, cost reduction efforts and process improvement initiatives.
  • Managed $5.4M operating budget with 16 direct reports that supported $9M in sales for this product category.
  • Direct reports included clinical leaders and designated ED charge nurses as well as a total of 80 plus employees.
  • Support and coach direct reports to ensure that issues and risk are escalated to allow adequate investigation and resolution.
  • Supervised daily activities of 5 direct reports and 25 volunteers charged with meeting needs of approximately 4,000 members.
  • Developed programs for staff development, including employment levels, assessments, for direct reports and department associates.
  • Lead 5 Service Managers and 41 indirect reports in the service, support and repair of OAI products.
  • Lead, motivate and inspire nearly 100 direct reports, including eight department directors and six supervisors.
  • Led staff of 141 employees: 6 direct reports (6 Managers) and 135 Registration Representatives.
  • Direct reports included one Charge Nurse-OR, one Charge Nurse-GI, one Clinical Coordinator-SPU and one Supervisor-SPD/Linen.

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22. Annual Budget

average Demand
Here's how Annual Budget is used in Service Director jobs:
  • Participated in annual budget preparations, created community newsletter, and established volunteer opportunities and committees to encourage member engagement.
  • Developed and managed annual budgets, supervised accounts payable operations, provided project management and handled financial analysis.
  • Managed the annual budget process that includes forecasting capital projects, depreciation schedules and operating expenses.
  • Managed annual budget and implemented self-directed work teams involved in diverse guest services projects and implementations.
  • Manage quarterly financial forecasts and re-forecasts, operating plan variance analysis, and annual budgeting process.
  • Prepared annual budget, which included capital requirements and implementation of monthly forecasting.
  • Budget proposal, presentation and administration for approximately six million dollar annual budget.
  • Prepared annual budgets and budget modifications in collaboration with the Fiscal Officers.
  • Prepared annual budgets, performance improvement reports, and monthly financial records
  • Provide annual budget forecasting and planning for associated operational areas.
  • Developed and managed annual budgets for food and capital expenditures.
  • Monitored program finances and assisted with annual budget preparation.
  • Guided General Managers in annual budgeting and contract negotiation.
  • Developed annual budgets and maintained costs within fiscal guidelines.
  • Developed annual budgets and managed all departmental expenditures.
  • Established annual program objectives and prepared annual budgets.
  • Developed and oversaw annual budget for department.
  • Maintain fiscal responsibility and cost-effective annual budgets.
  • Implemented the first participatory annual budget.
  • Developed and controlled annual budgets.

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23. Process Improvement

average Demand
Here's how Process Improvement is used in Service Director jobs:
  • Directed process improvement teams from analysis through implementation of strategic solutions that transform operations and enable business growth and flexibility.
  • Presented audit results and recommendations to clients, recommended system and process improvements, and thereby averting further audit potential.
  • Instituted process improvement initiatives that met needs identified in thorough evaluations of operational, organizational, and procedural competencies.
  • Maintained accountability for a $70M annual operations budget and supported ongoing process improvement initiatives to optimize program success.
  • Directed the strategic development of inpatient and outpatient diagnostic services; implementation of process improvements and operational plans.
  • Process Improvement: Created online registration system that reduced confusion for customers and eliminated major errors in registration.
  • Establish operational policies and implement process improvements to ensure superior quality and outstanding output of health care linens.
  • Reduced turnover rates and initiated limited duration special work teams resulting in improved retention and operations process improvements.
  • Coordinate MIS process improvement projects and interface changes for improved electronic communication between multiple Electronic Medical Records.
  • Reduced actual operating costs and expenses through vendor negotiations, cost saving initiatives and process improvements.
  • Led end-to-end process improvements to enhance user experience and efficiency for complex processes enabled by Workday.
  • Reduced nursing vacancies and turnover through recruitment, process improvement, and nursing engagement initiatives.
  • Fostered improvements in employee morale and retention through implementation of internal process improvement teams.
  • Improved client experience by championing product stabilization and change and quality process improvement initiatives.
  • Managed process improvement projects along with developing or revising policies and/or procedures as appropriate.
  • Identify and implement internal process improvements to ensure timely and reliable delivery of services.
  • Led cross functional teams to identify and implement process improvement initiatives utilizing Six-Sigma principles.
  • Identified and implemented process improvements using Element's six sigma for services methodology.
  • Engineered and instituted multiple process improvement projects within US and International offices.
  • Conducted operational deep dive of ASC and implemented operational and process improvements.

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24. Endoscopy

average Demand
Here's how Endoscopy is used in Service Director jobs:
  • Prepared strategic plans and implemented programs that increased surgical and endoscopy volume.
  • Oversee operation of ambulatory locations, including Outpatient Treatment Center and Endoscopy.
  • Designed process and negotiated leasing arrangement for GI Endoscopy suite equipment.
  • Reorganized the Endoscopy patient flow and staffing organization.
  • Oversee a volume that annually includes approximately 320 open-heart cases, 8780 surgery cases and 3600 Endoscopy cases.
  • Included the construction of the new state-of-the-art Endoscopy Center and the renovation and modernization of the surgical area.
  • Centralized Scheduling which incorporated Ambulatory Surgery and Endoscopy into the existing OR scheduling program (HSM).
  • Proposed and supervised the renovations and relocation of Endoscopy and Same day surgery units within budget.
  • Reduced and controlled expenses by standardizing equipment and supplies in the Operating Room and Endoscopy areas.
  • Achieved 20% growth in the Endoscopy Program with increase in efficiency, volume and revenues.
  • Service line included operating suites, surgical and medical outpatient, endoscopy and central processing.
  • Implemented LEAN project in endoscopy unit that saved hospital over $30,000 annually in material costs
  • Changed the way OR and Endoscopy charges are entered to maximize nurse time with patient.
  • Revamped the Endoscopy program, which experienced a 42% increase over 6 months.
  • Persuaded administration to move the Endoscopy Unit from Surgery to a self contained unit.
  • Project Lead for implementing, design and construction of new Endoscopy suite.
  • Increased outpatient Endoscopy volumes by 200% in 12 months.
  • Helped hospital plan and open a free standing endoscopy center.
  • Managed department operations and administrative functions which included Surgical Services, Outpatient Services, Endoscopy, and Central Processing.
  • Worked in Peri-operative areas providing many varied services for surgical patients from registration to recovery room and endoscopy.

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25. Performance Reviews

average Demand
Here's how Performance Reviews is used in Service Director jobs:
  • Managed professional and administrative staff members, conducted performance reviews, and developed individual development plans for staff members.
  • Supervised kitchen personnel with responsibilities for hiring, discipline, performance reviews and initiating pay increases.
  • Conducted supervisory and performance reviews.
  • Hired, supervised and conducted annual performance reviews of all staff and managers as well as address any necessary performance issues.
  • Created first version of service manual, documentation for job descriptions, coaching /counseling, performance reviews and proper reservation policy.
  • Performed annual performance reviews for each individual employee in order to promote to a higher position or increased earnings.
  • Prepare performance reviews for all staff and make decisions on hiring, termination, promotions, and employee recognition.
  • Applied corporate policies and procedures, conducted staff performance reviews, and ensured compliance with CARF and JHACO standards.
  • Supervised a staff of eleven, assisting with interviewing and training staff, scheduling and completing performance reviews.
  • Perform other personnel functions including hiring, disciplinary actions and performance reviews with input from the Executive Director.
  • Led a team of 6 staff with diverse responsibilities, conducting regular staff meetings and semi-annual performance reviews.
  • Conducted annual performance reviews, interviewing, hiring, disciplinary action, and termination of staff when needed.
  • Hired, trained, disciplined, terminated and performed annual performance reviews with employees under my supervision.
  • Guided the development of school documents such as Principal Performance Reviews and Comprehensive Educational Plans.
  • Conduct monthly client performance reviews with the VP's of Procurement and Finance.
  • Exceeded expectations on both mid-year and year end performance reviews for 2014.
  • Contribute feedback for hiring decisions and conduct department employee performance reviews.
  • Carry out performance reviews and mentor members of the DBA group.
  • Evaluated and performed the yearly performance reviews of all assigned personnel.
  • Provide timely formal annual performance reviews for each staff member.

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26. Patient Satisfaction Scores

average Demand
Here's how Patient Satisfaction Scores is used in Service Director jobs:
  • Train and communicate information to Catering Associates to accomplish improved patient satisfaction scores on a monthly basis.
  • Developed benchmarks for emergency department collaborative contributing to sustained patient satisfaction scores above 90th percentile.
  • Maintained patient satisfaction scores for nursing care provided in Childbirth Suites that were higher than Division, HCA and facility means.
  • Lead the Ambulatory Surgery Center in improving patient satisfaction scores to the highest on campus and exceeding all corporate scores.
  • Implemented budget goals for 5 service areas, and remained 10% under goal with excellent patient satisfaction scores.
  • Review likelihood to recommend patient satisfaction scores and prioritize areas improvement, including staff huddles and patient rounding.
  • Raised patient satisfaction scores from 66% to 88% in one month 5 Stars from Tenet Corporate.
  • Challenged to improve fiscal, operational, and patient satisfaction scores in a union environment.
  • Introduced and stream lined walking report and Caring Moments to increase patient satisfaction scores.
  • Increased patient satisfaction scores from the 75th to the 90th percentile in various areas.
  • Help lead initiatives to improve employee and patient satisfaction scores.
  • Achieved 88% excellence in PRC Catalyst outpatient satisfaction scores.
  • Worked on improving patient satisfaction scores as well as outcomes.
  • Improved Outpatient Satisfaction Scores from 68% to 77%.
  • Raised patient satisfaction scores from 60% to 86%.
  • Realized a 20% increase in patient satisfaction scores.
  • Increased Ambulatory patient Satisfaction Scores year over year.
  • Improved employee and patient satisfaction scores.
  • Improved Patient Satisfaction scores; in 2007 50-62%, present 95%, HCAHPS 88.7%.
  • Maintain patient satisfaction scores (HCAHPS) at 87%.

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27. Special Events

average Demand
Here's how Special Events is used in Service Director jobs:
  • Coordinated all special events, classes, volunteer opportunities including publicity and materials.
  • Organized, supervised, and solicited community funding for community-wide special events.
  • Organized special events in collaboration with various non-profit organizations and community groups.
  • Promoted community awareness of through special events and public speaking engagements.
  • Directed logistics for special events by coordinating multiple departments.
  • Planned and promoted special events including skateboarding competitions concerts.
  • Coordinate special events and maintain physical facility.
  • Coordinated area-wide conferences and special events.
  • Provided technical support to local United Ways in South Carolina; coordinated local training opportunities, annual conferences and special events.
  • Enriched member relations among regular clients by creating and launching special events that included bi-monthly wine dinners and themed cooking classes.
  • Developed and managed VIP promotions, CRM & marketing initiatives, special events, and VIP staff from home office.
  • Arrange music and play for the regular service and special events such as funerals, weddings, and church programs.
  • Partnered with Director of Development to research and cultivate media and other contacts to communicate volunteer needs and special events.
  • Coordinated training, organized special events, managed office website and social media as well as KW intranet site.
  • Liaised with other agencies/individuals in the community and officiated at memorials, funerals, and special events as requested.
  • Recruited, trained and scheduled volunteers to usher at performances and assist at special events in various capacities.
  • Assist in Census Development, attend special events, and screen potential patients, completion of facility contracts.
  • Directed and administered activities, special events and programs, and facilities for all corporately owned resorts.
  • Designed entire sweepstakes, special events and themes to maximize product awareness and branding to specific demographics.
  • Planned and executed special events involving the community IE: The Annual Train Ride With Santa.

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28. Jcaho

average Demand
Here's how Jcaho is used in Service Director jobs:
  • Project led successful JCAHO certifications for 26 campus and community-based physician offices.
  • Developed protocols for JCAHO Certification.
  • Received passing scores per site visits continuously from JCAHO & Ohio Licensing & Certification in both the hospital and satellite facilities.
  • Created online educational modules for hospital staff related to HIPAA and JCAHO, Patient Records, and Customer Service.
  • Trained colleagues in JCAHO preparation, tracer methodology, elements of performance and preparation of facilities for unannounced surveys.
  • Pass JCAHO inspection, HFCA audit, and a Medicare complaint without recommendations within 2 months of hire.
  • Coordinated four (4) successful JCAHO surveys of pharmacy operations in both the hospital and nursing sectors.
  • Exceeded JCAHO emergency cardiac care core quality measures with D2B STEMI Times, realizing 95-100% compliance scores.
  • Ensured compliance with JCAHO standards, and other legal and statutory guidelines pertaining to home infusion therapy.
  • Developed Quality Assurance and Risk Management data for the department in accordance with JCAHO and DHH standards.
  • Developed and implemented a new tissue tracking process as a mechanism to meet new JCAHO requirement.
  • Ensured compliance with JCAHO and NYSDOH regulations to obtain 95 percent of the 1997 JCAHO inspection.
  • Served on two JCAHO Survey Readiness Teams; both teams were responsible for hospital-wide survey readiness.
  • Included writing, implementing, and monitoring of grants, HRS licensing, and JCAHO accreditation.
  • Conducted quarterly audits to ensure Departmental compliance with State, Federal, and JCAHO standards.
  • Assisted contractors with newly constructed areas of the hospital to meet JCAHO and TDH specifications.
  • Major focus: Associate satisfaction, patient satisfaction, JCAHO compliance, and cost/meal savings.
  • Maintained compliance for all EEO initiatives, CAP, JCAHO and other regulatory agencies.
  • Co-Chaired committee that aided in achieving JCAHO Accreditation of 96% on initial survey.
  • Conducted audits to ensure OSHA, JCAHO, IDPH and other regulatory agency compliance.

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29. Program Development

average Demand
Here's how Program Development is used in Service Director jobs:
  • Prime responsibility for establishing policies and procedures related to operations, marketing, community outreach/education, program development and revenue generation.
  • Participate in the collection and analysis of quality data to assure ongoing program development and optimum service delivery.
  • Coordinated program development and execution, implemented internal control, and assured optimum resource management.
  • Participated in agency strategic planning and program development as part of senior leadership team.
  • Participate in cross functional initiatives to improve policies and or program development.
  • Advanced program development of therapeutic Integrated Learning Practice model and curriculum.
  • Worked with interdisciplinary treatment team on program development and contract compliance.
  • Attended community based resource coalition meetings for purposes of program development.
  • Reduced spend-through on key performance metrics through targeted program development.
  • Provided leadership for program development and service delivery improvement.
  • Prepared proposals for program expansion and new program development.
  • Direct new program development and space/project planning.
  • Assisted in community outreach and program development.
  • Represent agency in program development.
  • Program development and regulatory compliance assuring that the department meets the standards of care required by the state and federal laws.
  • Staff, program development and expansion of services in 4 outpatient clinics, hospital based acute care and nursing home.
  • Oversee program development, clinical operations, education, patient safety, financial outcomes, and regulatory compliance.
  • Performed related duties, including policy, planning and program development.
  • Grant writing, budget monitoring, program development, staff supervision.
  • Worked with senior management and finance on program development and budgets.

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30. Anesthesia

low Demand
Here's how Anesthesia is used in Service Director jobs:
  • Restructured Pre-Anesthesia Screening program for regional health system to ensure billing accuracy, charge capture, and maximization of reimbursements.
  • Worked collaboratively with anesthesia and surgeons on the establishment and refinement of effective utilization of block scheduling.
  • Partnered with regional executives to design and develop a new software solution for anesthesia delivery.
  • Support and facilitate the implementation of American Society of PeriAnesthesia Nurses standard of practice.
  • Established an Anesthesia Technician role resulting in improvement in the delivery of Anesthesia Services
  • Collaborate a working relationship with Medical Directors of Surgery and Anesthesia Services.
  • Worked in conjunction with Anesthesiologist to coordinate anesthesia coverage including Outpatient Services.
  • Functioned as materials manager for the operating room and anesthesia departments.
  • Manage OR Scheduling including Denali Anesthesia providers.
  • Have budgeting responsibility for Department of Anesthesia.
  • Oversee anesthesia techs and anesthesia department.
  • Position included 24-hour management responsibility for a 9 room OR Suite, Post Anesthesia Care Unit, and Ambulatory Care Unit.
  • Collaborated with department chairmen of Obstetrics, Pediatrics, and Anesthesia which assured alignment of nursing practice and physician practices.
  • Collaborate with Director of Women Services and Anesthesia to ensure Labor and Delivery staff received training to recover C-Section patients.
  • Managed staff included nurses, scrub technicians, anesthesia techs, radiology techs, sterile processing techs and orderlies.
  • Worked with and built relationships with surgeons and anesthesia to meet their needs at a new hospital.
  • Worked together with anesthesia group to develop drills, order supplies and train the anesthesia group.
  • Oversee activities directly related to Surgery, Ambulatory, Central Sterile and Post Anesthesia departments.
  • Led and implemented Duke School of Nurse Anesthesia clinical and educational experiences.
  • Directed activities of Surgery, Day Surgery Services, Post Anesthesia Room.

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31. Service Line

low Demand
Here's how Service Line is used in Service Director jobs:
  • Developed and drove adoption and implementation of therapist-driven protocols across all service lines through close cooperation with team members and physicians.
  • Developed and implemented deficit reduction plans for each service line resulting in significant expense savings.
  • Collaborated with physicians and staff to develop a comprehensive service line strategic and operating plan.
  • Provide administrative supervision to clinical staff in collaboration with the Access Service Line Director.
  • Supervised and managed all operations and programmatic support for the inpatient Cardiovascular Service line.
  • Developed program-specific policies and procedures for the behavioral health service line.
  • Service line utilization review, case management and insurance contract management.
  • Identified and implemented initiatives to improve service line financial performance.
  • Supervised development and operations of new Cardiac Service line.
  • Facilitated development and implementation of new service lines.
  • Improved oncology service line function and profitability.
  • Reorganized leadership structure for Radiology Service Line.
  • Implement internalization activities and Service Line projects.
  • Developed a comprehensive cardiovascular service line.
  • Applied knowledge of principles & practices of service line administration in cardiovascular areas, hospital financial reimbursement, & quality improvement.
  • Developed and lead new service line programs in collaboration with the SCCA's objectives, mission, vision and core values.
  • Developed standardized payroll processes across all service lines to ensure accurate and timely delivery of service to client's employees.
  • Created the structure for the Heart and Vascular Service Line creating a comprehensive plan including hospital and ambulatory services.
  • Result was accelerated growth of new service line offerings in pharmacy, clinical trials, and drug management services.
  • Promote and grow key services within targeted service lines; work collaboratively to meet business and clinical needs.

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32. Risk Management

low Demand
Here's how Risk Management is used in Service Director jobs:
  • Work collaboratively with Risk Management, administration and hospital attorneys in areas of potential or actual litigation involving Surgical Services.
  • Analyzed nursing oasis and data to properly assess risk management and improve services to help prevent acute hospitalizations.
  • Provide advice in connection with ambulatory facility operations and participate in corporate compliance and risk management investigations.
  • Assessed risk management function of Florida-based religious organization to manage changes in risk profile and market conditions.
  • Developed and implemented policy and procedure and risk management protocols for the department manual for department.
  • Translated the objectives based risk management results into a strategic audit universe for the internal audit function
  • Developed and directed all philanthropic events properly to follow all risk management guidelines.
  • Restructured EPTS group with renewed focus on stakeholder satisfaction and risk management.
  • Guide customer executive steering committee in risk management and mitigation.
  • Worked collaboratively with the Risk Management function.
  • Developed and implemented campus-wide risk management program
  • Develop a library of resources available in a variety of sources for our policyholders on all subjects of hotel risk management.
  • Provided strategic consultation with targeted visits to chapters to support new recruitment, new member education and risk management training.
  • Managed all cash management activities, oversaw accounts receivable process and credit function, and implemented the risk management program.
  • Retained all operational responsibilities - housekeeping; maintenance; food service; risk management; transportation & clinic.
  • Delivered on Governance and Corporate solutions, specifically SOX-404 Program, IT Controls and Risk Management assessments.
  • Assisted with risk management for three restaurant concepts with over 170 locations and high transaction volumes.
  • Devised outsourcing strategies and oversee risk management (audit, compliance, security, BCP/DR).
  • Trained staff to follow risk management procedures that protected the safety and well-being of children.
  • Managed staff of 12 employees covering payroll, risk management, and accounts receivable departments.

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33. Inventory Control

low Demand
Here's how Inventory Control is used in Service Director jobs:
  • Championed the purchase and implementation of desktop management tools to allow automated patching, unattended software distribution, and inventory control.
  • Increased profits by developing, initiating, and managing a total supply consignment just-in-time inventory control mechanism.
  • Managed printing, mail services, telecommunications, inventory control and facilities design departments.
  • Researched, developed and implemented warranty procedures, technical manuals and inventory control systems.
  • Developed OR equipment inventory control process to facilitate timely equipment repair and replacement cycles.
  • Conducted asset inventory control, equipment procurement and established contracts with approved vendors.
  • Comply with Corporate purchasing contracts and programs along with inventory control procedures.
  • Developed and managed budgets, advertising/marketing plans, and oversaw inventory control.
  • Planned and implemented a computerized cardiovascular database management system with inventory control.
  • Managed payroll budgets and cost effectively organized purchases and inventory controls.
  • Developed new equipment inventory process to improve inventory control.
  • Reviewed and assessed purchase policies and inventory control.
  • Managed local warehouse and oversee inventory control.
  • Handled purchasing and inventory control.
  • Reduced IT asset loss rate to 1% per year by implementing Asset Control Policies and an Asset Inventory Control system.
  • Document purchasing, receiving and inventory control of food and supplies, controlling costs and staying within budget.
  • Introduced improved ordering and inventory control, to make better use of ingredients and adapted scratch cooking techniques.
  • Managed the food service budget, inventory control, food preparation and serving, and labor budget.
  • Staff training, inventory control, front-line cooking when needed, Care Plans, full budgetary responsibility.
  • Prepared yearly budgets and performed under budget for last 6 years with cost reductions and inventory controls.

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34. Staff Training

low Demand
Here's how Staff Training is used in Service Director jobs:
  • Conduct management and staff training on vocational rehabilitation, supported employment and the implementation of a work first centered program.
  • Tasked with improving operational services, facility improvements, security measures, staff training and development.
  • Implemented emergency procedures for building management, including staff training on emergency response procedures.
  • Created development and departmental best practices and oversaw successful implementation through staff training.
  • Implemented ongoing staff training programs based on a collaborative crisis intervention model.
  • Worked directly with facility administrator to develop and implement comprehensive staff training.
  • Perform ongoing audit of medical/clinical records, staff training and professional development.
  • Develop staff training programs, program literature, and inter-agency relationships.
  • Developed and facilitated staff training curriculum (clinical and administrative).
  • Provided appropriate staff training/guidance when necessary.
  • Provide culturally competent care and maintain staff training in state, federal and agency polices, rules, laws and codes.
  • Developed staff training program focusing on mentoring and skills development, resulting in low staff turnover and high staff job satisfaction.
  • Interfaced with other agencies, completed monthly status reports, conducted program orientations, and created staff training and development.
  • Provide staff training, risk management, and facilitate adventure-based, service learning and vocational activities for staff and students.
  • Served as member of Executive Staff, Staff Training Committee, Senior Advisory Council, and SeniorNet Executive Committee.
  • Managed the entire process from equipment selection, procurement and design/build, & staff training through to operational management.
  • Developed Flu Vaccine Clinic policy and procedures, as well as staff training for influenza disease control programs.
  • Developed policies and procedures, staff training, behavior support plans, and skill development plans.
  • Conducted staff training on Summation, Concordance, IPRO, and Access, among other applications.
  • Coordinated all IT and sales activities, staff training, report creation, and database migration.

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35. Medicaid

low Demand
Here's how Medicaid is used in Service Director jobs:
  • Gained thorough understanding of mass tort settlement distribution process under guidelines established by Medicare, Medicaid, and private insurance.
  • Reviewed and Monitored individualized service plans developed by Medicaid Service Coordinators to ensure they met Medicaid regulations and agency standards.
  • Implemented first quality management program resulting in zero department of labor deficiencies and Medicaid take backs.
  • Supervised all aspects of payroll process and monitored budget to ensure compliance with Medicaid billing regulations.
  • Monitored and maintained budget guidelines for both Medicaid service coordination department and Hourly respite program.
  • Supervised, evaluated and provided direction and support to the Medicaid Service Coordinators.
  • Developed strategies and staffing models to maintain regulatory compliance in Medicare and Medicaid.
  • Developed pricing methodologies and approved payment for program services, including Medicaid payments.
  • Investigated alleged compliance infractions related to the RAI process and Medicare/Medicaid regulations.
  • Provided operational management for the predominantly Medicaid home health aide related services.
  • Maintained program data and ensure Medicaid billing requirement are upheld.
  • Position included processing all MDS assessments for Medicare A/B/Medicaid residents.
  • Monitored and processed payroll for all Medicaid Service Coordinators.
  • Established and operated two new Medicaid outpatient facilities.
  • Complete MDS and comprehensive assessments per Medicare/Medicaid guidelines.
  • Verified residents eligibility in Medicaid database.
  • Ensured regulatory compliance with medicare/medicaid rules.
  • Direct knowledge of all Medicare/Medicaid regulations.
  • Supervised and supported Medicaid Service Coordinators in their role of providing linkage and referral of supports for individuals and their families.
  • Coordinated and facilitated the process by which Champion's Club was licensed by the state of Missouri to receive Medicaid funding.

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36. Service Advisors

low Demand
Here's how Service Advisors is used in Service Director jobs:
  • Supervised and trained service advisors with an emphasis on providing superior customer service and retention.
  • Monitor Service Technicians and Service Advisors performance.
  • Manage large and busy Honda Service department with 15 Technicians, 5 Service Advisors, 2 Cashiers, and 3 porters.
  • Designed and implemented a complete service and parts training course for the service technicians, service advisors and parts counter personnel.
  • Work closely with Service Advisors to contact customers when their special ordered parts have arrived to complete repairs on their vehicles.
  • Located and hired all service employees including service advisors, service technicians, warranty administrators, cashiers and valet personnel.
  • Managed 5 Service Advisors in an established dealership winning Nissan's Award of Excellence three of the four years there.
  • Managed daily service operations, service advisors, service technicians, lot attendants, service cashiers, and shuttle drivers.
  • Supervised 6 Service Managers, 10 Service Advisors, 35 Journeymen, 9 Semi- skilled and 10 Lube Technicians.
  • Managed a Service Manager; 4 Service Advisors; 1 Dispatcher, and sixteen (16) technicians.
  • Manage profit and loss, facilitated service advisors and technicians to ensure growth in sales and CSI.
  • Supervised 8 technicians, 4 detail personnel, 2 parts counter people, and 2 service advisors.
  • Managed the service department, technicians, service advisors, service call center, and service drive.
  • Managed 2 service departments consisting of 8 technicians, 2 service advisors and a warranty clerk.
  • Manage a service drive with four service advisors that generates 60 plus repair orders a day.
  • Hired trained and developed a team of service advisors, certified technicians, porters and receptionists.
  • Coached porters, technicians and service advisors in ways to improve warranty submission and customer retention.
  • Planned, organized, supervised, and directed the work of all service advisors and technicians.
  • Managed and coached staff of 5 service advisors, 14 technicians, and service personnel.
  • Managed a service team of eight technicians, two service advisors and one service manager.

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37. State Regulations

low Demand
Here's how State Regulations is used in Service Director jobs:
  • Managed programs' compliance with state regulations and developed supportive service agreements with other organizations.
  • Developed agency policies and procedures that ensured compliance with state regulations.
  • Supervised staff and fallowed Vermont state regulations.
  • Insured Compliance with Federal and State regulations, Department of Labor, sub- minimum wage regulations, etc.2.
  • Trained staff to observe and comply with all local and state regulations regarding food safety and sanitation.
  • Coordinated restoration in Housekeeping, Laundry, Maintenance and physical plant in accordance with NJ state regulations.
  • Assume full responsibility of food service and clinical nutritional management for compliance with New York State regulations.
  • Ensured the program met county and state regulations verified by monthly county inspections and annual state inspections.
  • Worked closely with attorney to ensure that all legal documents are prepared according to state regulations.
  • Completed recreational assessments and a comprehensive plan of care in compliance with State regulations.
  • Keep Buyer/Seller files organized and in compliance with state regulations.
  • Maintain compliance with unit budgets and state regulations.

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38. Osha

low Demand
Here's how Osha is used in Service Director jobs:
  • Coordinated safety operations within the company, including implementing safety procedures in-line with OSHA and other government regulations.
  • Establish policies and regulate corrective action plans to remain compliant with ACA, ADA, OSHA, DOL and Medicaid standards.
  • Developed and taught all employees in food safety and state mandated OSHA laws and regulations in regard to health and safety.
  • Delivered OSHA 10/30, CE marking, City & Guilds, TuV and other internationally recognized Health and Safety training courses.
  • Trained all departments within the Milwaukee Marriott Hotel on OSHA regulations, including co-creating OSHA training manuals for all departments.
  • Provided OSHA and State required training to all employees of dealership with no infractions found in any inspections by authorities.
  • Arranged for the safe condition of the Senior Center through Property Management and contracted vendors to maintain OSHA standards.
  • Ensured OSHA, HAZMAT, College of American Pathologists, and Department of Health and Hospitals standards were met.
  • Managed and ensured compliance in safety programs, OSHA, EPA, insurance, maintenance programs and inspections.
  • Ensured that the facility was in compliance with all codes: OSHA, EPA, NEPA requirements.
  • Implemented ongoing nurse education programs, nursing/pharmacy policy and procedures, OSHA programs and pharmacy training manual.
  • Earned company's Stellar Safety Award for OSHA Safety and Compliance Readiness 10 out of 16 months.
  • Insured highest level of customer service along with compliance with OSHA safety standards.
  • Evaluated and implemented policies and procedures to comply with OSHA & EPA standards.
  • Implement safety related policy and procedures manuals to meet OSHA compliance standards.
  • Trained new staff and retrained existing staff in OSHA, EPA regulations.
  • Ensured compliance with medical waste, EPA and OSHA regulatory codes.
  • Trained all dealership personnel in safety and OSHA and EPA compliance.
  • Follow all standards and policy requirements of OSHA and Joint Commission
  • Verified employee training including OSHA and blood borne pathogens.

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39. Medical Staff

low Demand
Here's how Medical Staff is used in Service Director jobs:
  • Facilitated effective provision of services by providing direction and leadership to lab-medical staff, facility maintenance technicians, and housekeeping personnel.
  • Maintained good communication between department heads, medical staff, and governing boards by attending board meetings and synchronizing interdepartmental functions.
  • Assured that ambulatory care capabilities were developed throughout the organization by working actively with key administrative and medical staff leadership.
  • Collaborated with Medical Staff Leadership on numerous issues requiring physician input.
  • Performed formal and informal in-service education for facility medical staff.
  • Worked with Surgical/Medical Staff to increase service line efficiency.
  • Recruited medical staff in support of hospital provider initiatives.
  • Develop and implement respiratory care services in accordance with the policies of the hospital and the directives of the medical staff.
  • Warehoused medical supply sets were developed positioned to support the clinicians eliminating the need for medical staff to order supplies.
  • Collaborated with Chairman of surgery in promoting awareness to the medical staff to cut and start procedures at 7:30.
  • Directed the hiring, training, and performance evaluations of all medical staff and supervised their daily activities.
  • Acted as change management agent through company acquisition and separation of medical staff to become an external vendor.
  • Served as a liaison with the Medical Staff office and Quality department, establish policies and procedures.
  • Developed performance improvement program for multiple services and worked with Medical Staff Office to monitor outcomes data.
  • Maintain collaborative working relationship with executive leadership team, medical staff, team members, and stakeholders.
  • Designed methods for streamlining flow of hospital and Medical staff quality information to the board.
  • Introduced program to in-house medical staff and to case managers in all area hospitals.
  • Attended Medical Staff meetings regularly as well as Board Meetings and reported data.
  • Developed, initiated, and implemented a peer review process for medical staff.
  • Established an Emergency Response program for medical staff responding to POD emergencies.

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40. Day-To-Day Operations

low Demand
Here's how Day-To-Day Operations is used in Service Director jobs:
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines for four outpatient departments.
  • Direct day-to-day operations of four radiation therapy sites, one Gynecologic Oncology clinic and the Genetic Counseling Department.
  • Managed day-to-day operations of distribution, clinical, financial and quality functions.
  • Managed day-to-day operations in repair shop including nine technicians.
  • Managed day-to-day operations of Housekeeping and Laundry departments.
  • Supervised 20 Case Managers in day-to-day operations.
  • Supervised 40 technicians in the day-to-day operations of the business and coordinated staff meetings with training in support of company goals.
  • Oversee the day-to-day operations of the entire business, while dealing with caregiver schedules, conflicts, and staffing issues.
  • Oversee day-to-day operations of the departments to provide a consistently high quality of service to both internal and external customers.
  • Work with the team to manage overall IT day-to-day operations to improve infrastructure costs, performance, and end-user satisfaction.
  • Total responsibility for the day-to-day operations of Developmental Training and (11) Residential (CILA and CRA) programs.
  • Supervised the workforce responsible for the day-to-day operations and security of the AF Active Directory enterprise.
  • Directed day-to-day operations of educational department, food service program, and guidance and counseling services.
  • Led day-to-day operations of the Office of Fleet Services for the City of Atlanta, GA.
  • Manage day-to-day operations; responsible for hiring staff, including software developers and sales executives.
  • Worked as head cashier in Dietary managing day-to-day operations for five (5) years.
  • Led day-to-day operations of the Fleet Services Division for Grady Memorial Hospital's EMS Department.
  • Oversee the day-to-day operations of each department, as well as the administrative/financial operations.
  • Plan, organize, and direct the day-to-day operations of the department.
  • Managed the service, parts, and body shop day-to-day operations.

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41. Cardiology

low Demand
Here's how Cardiology is used in Service Director jobs:
  • Introduced a streamlined pulmonary function scheduling system that increased study volume, efficiency and quality within the Non-Invasive Cardiology Department.
  • Recruited cardiologist to participate regularly in the Cardiology Section Meeting for collaborative team work to drive improvements and standardization.
  • Revised respiratory policy and procedures protocols and wrote Cardiology policy and procedures to ICAEL standards for accreditation.
  • Managed operations of the broad cardiopulmonary related areas including Respiratory Therapy, Cardiology, and Neurology.
  • Managed and ran numerous clinics including Cardiology, Pulmonary, Orthopedic Spine and occasional surgical clinics.
  • Eliminated the use of contract labor in non-invasive cardiology by bringing vascular ultrasound services in-house.
  • Planned, developed and executed strategies to implement Invasive Cardiology Services to Forbes Regional.
  • Executed first Clinical Co-Management Agreement between Legacy Health Administration and private practice Cardiology groups.
  • Achieved through staff and physician engagement and participation in monthly Cardiology Operations Committee meeting.
  • Maintained performance improvement activities within the division of cardiology and participates in CQI activities.
  • Managed and directed department operations and staffing for the invasive and non-invasive cardiology department.
  • Provided nuclear stress testing and cardiology clinic for West Penn Cardiology
  • Ensured compliance with regulations of accrediting agencies related to cardiology.
  • Developed and implemented financial resources for cardiology services.
  • Merged vascular ultrasound with non-invasive cardiology services.
  • Consulted vendors for purchase of cardiology-based software.
  • Led marketing program for cardiology-based testing.
  • Developed diagnostic cardiology service line.
  • Direct reports: Director ICU, CCU & Dialysis; Director Telemetry; Supervisors in Adult/Pediatric Invasive and Non-Invasive Cardiology.
  • Implemented system to capture missing charges in Cardiology, decreasing from 250 to less than 5 per week.

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42. Perioperative

low Demand
Here's how Perioperative is used in Service Director jobs:
  • Developed and implemented staff share program within perioperative services, coordinated with site managers to maintain adequate staffing for each location.
  • Lead and supervised overall operations within the perioperative care areas throughout Surgical Services with Chief of Surgery.
  • Developed the Perioperative Forum to drive corporate goals through the Surgical Services with a multidisciplinary approach.
  • Directed the team in the perioperative design and implementation of a system-wide electronic medical record.
  • Recruited by Genesis Health System to manage an under-performing perioperative environment for Genesis Medical Center.
  • Implemented a comprehensive perioperative information system including web-based scheduling, patient tracking and perpetual inventory
  • Planned, coordinated, organized and directed all operations for the perioperative service departments.
  • Implemented OR Value Analysis to achieve standardization of medical supplies throughout Perioperative Services.
  • Establish capital expenditure budget in collaboration with Medical Director and Perioperative Managers.
  • Implemented perioperative electronic medical record with scheduling, and charge interface.
  • Coordinated with the Perioperative educator to facilitate individual staff needs.
  • Work closely with Perioperative Executive Committee to implement changes.
  • Coordinated all functions of perioperative and recovery care unit.
  • Report to a regional director of Perioperative Services.
  • Eliminated all agency usage in Perioperative Services.
  • Developed cross training strategies within perioperative services.
  • Designed and lead a three year project to develop a free standing Perioperative Clinic for the continuum of surgical patient care.
  • Teach, supervise, and serve as a resource person for nursing and other staff assigned to Perioperative Services.
  • Submit capital budgets based on department needs and have input to operational budgets for all of perioperative services.
  • Eliminated Registry usage of the department by sitting up cross training guidelines with in the perioperative services.

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43. Cost Savings

low Demand
Here's how Cost Savings is used in Service Director jobs:
  • Ensured consistent application across the various business units and promoted standardization to achieve cost savings/better performance.
  • Collaborated with physicians on vendor selection and locally negotiated contracts to maximize supply cost savings.
  • Achieved significant cost savings through energy conservation measures.
  • Evaluated, identified and implemented cost savings opportunities.
  • Directed implementation of a new crew scheduling system and pairing optimization system resulting in $1.5M in annual cost savings.
  • Introduced cost effective design for major invitational program resulting in a 25% cost savings compared to previously used programs.
  • Streamlined scheduling, staff development, transportation program, and staffing levels resulting in 10% cost savings.
  • Recruited and hired new employees, reducing requirement for travelers, generating over $300,000 annual cost savings.
  • Changed job advertising strategy resulting in $200K annual cost savings and improved internet visibility / job branding.
  • Purchased and implemented new sterilization containers providing the hospital a yearly cost savings of $1 million dollars.
  • Decreased missed meal utilization by more than 70% (estimated cost savings $40,000 annually).
  • Acquired increase supply volume discount by standardization to 10% that promotes cost savings across the system.
  • Implemented a new spinal implant pricing model resulting in a projected $1.3 mil annual cost savings.
  • Implemented supply cost savings program; netted cost reduction of $250 hundred thousand in 2002.
  • Realized over 15% cost savings and substantially reduced lead times for implementing new applications.
  • Analyzed trends to identify cost savings for procurement of F&B and Housekeeping items.
  • Analyzed real estate aspects of new growth projects, cost savings initiatives and exit strategies.
  • Led several cost savings programs; one of which saved approximately $200,000 per month.
  • Created a review process of all software contracts that led to yearly cost savings.
  • Delivered cost savings and improved quality and customer satisfaction: (i.)

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44. Customer Relations

low Demand
Here's how Customer Relations is used in Service Director jobs:
  • Improved customer relations through quicker service repair turnaround time and employee communications with management.
  • Developed and maintained strong customer relationships through a philosophy of collaboration and partnership.
  • Maintained and nourished customer relationships resulting in increased customer retention and referrals.
  • Managed customer relations in France regarding wine orders and domestic shipping logistics.
  • Utilized marketing expertise in building outstanding customer relations to ensure complete satisfaction.
  • Utilized creative problem solving and communication skills to effectively manage customer relations.
  • Developed customer relationships and ensured customer loyalty by providing total customer satisfaction.
  • Maintain customer relationships and develops project plans for customer deployments and upgrades.
  • Worked directly with our customer experience team to manage customer relationships.
  • Exercise responsive and responsible service account and customer relationship management.
  • Reorganize service facility to maximize potential and reestablish customer relations.
  • Managed warranty administration, customer relations and expense control.
  • Developed and maintained hotel departments and customer relations.
  • Cultivate, develop and maintain direct customer relationships.
  • Shop operations, technician development, customer relations
  • Served as Customer Relations Manager for dealership.
  • Specialized in customer relations and retention.
  • Create and implement training programs for all services employees in an effort to develop professionalism in customer relations and general operations.
  • Worked with Membership Services staff to promoted quality assurance in customer relations with all members of the foundation and related staff.
  • Deployed, built, & maintain an in-house web based CRM application for customer relations, asset & inventory tracking.

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45. CMS

low Demand
Here's how CMS is used in Service Director jobs:
  • Experienced in Joint Commission, CMS and other professional/carrier incentives/requirements.
  • Monitored compliance with IDPH and IDPA, including Exceptional Care, CMS, Joint Commission and VA regulations through chart audits.
  • Developed and implemented 8 new processes in Sterile Processing and Endoscopy to become compliant with CMS and Joint Commission Standards.
  • Ensured staff follows Procedures, OSHA requirements and HAZCOM, HAZWOPER procedures, and DNR, EPA and CMS/State guidelines.
  • Project owner of a company-wide effort to convert ANSI-X12 HIPAA enrollment and claim transactions to the CMS-mandated 5010 standard.
  • Led digital strategy creation by working with agencies and internal staff to achieve CRM, CMS and ESP integration.
  • Assure that they all comply with the correct coding according to CMS and the corresponding policies and procedures.
  • Managed outpatient contract negotiation activities that met current CMS, OIG, DOH and Joint Commission requirements.
  • Maintained monitoring of all SCIP protocols per CMS guidelines, ensuring patient safety and core measures accountability.
  • Received total 15 Best Practices through HCA's own Auditors, Joint Commission, and CMS.
  • Prepared the department and facility for Title 22, CDPH licensing, and CMS surveys.
  • Led department through 2 full CMS validation surveys and multiple CDPH and JC inspections.
  • Ensured compliance with CMS (Medicare) programs on service and contracting issues.
  • Managed development and regular deployments of website CMS application - LAMP stack.
  • Monitored for compliance with CMS guidelines as related to the therapy department.
  • Revised policies and procedures in accordance with CMS & The Joint Commission.
  • Manage the CMS Complaint log, accreditation appeals and oversee challenging clients.
  • Monitor and maintain full compliance with CMS regulations and HIPAA laws.
  • State CMS survey of Surgery Center conducted with no clinical deficiencies.
  • Created pathways for compliance with CMS on device utilization.

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46. Strategic Plan

low Demand
Here's how Strategic Plan is used in Service Director jobs:
  • Key participant in the broader organization's strategic planning, process improvement, technology implementation, and community partnership development.
  • Recommended distribution network strategic planning actions to Executive Management Team to ensure efficient supply chain operations and customer service levels.
  • Spearheaded strategic planning including resource management, planning for budgets and coordinating monthly meetings with Medical Director and hospital administration.
  • Worked closely with company executives to identify new business opportunities and routinely participated in sales and strategic planning process.
  • Provided the strategic planning direction and execution of planned community entitlement documents, along with community design and construction.
  • Develop strategic plans that focus on performance improvements, regulatory compliance, financial stewardship and superior patient care.
  • Implement strategic plan for evidenced best practice employment program for individuals living with mental illness released from incarceration.
  • Direct the Loan Servicing Division and Authority-wide strategic planning and management of single-family and commercial servicing operations.
  • Full responsibility for bottom-line factors, including company vision alignment, long-range strategic planning, data processing.
  • Involved in strategic planning, coordination and implementation of necessary actions toward opening of new hospital facility.
  • Managed information technology strategic planning, information systems technology assessments, and system selection and implementation.
  • Designed, developed, and implemented strategic Organizational Capabilities Assessment methodology to accompany Strategic Planning Process.
  • Managed daily housekeeping operations while developing and implementing strategic plan to achieve high levels of cleanliness.
  • Directed policy and procedure development, strategic planning, administration, and evaluation of resource utilization.
  • Provided leadership for the organization strategic planning process, board development and fund development training.
  • Established inpatient and outpatient pediatric services; including strategic planning and business development of programs.
  • Collaborate with the Assistant Vice-President of Shared Services to develop and execute departmental strategic plans.
  • Provided strategic planning and executive leadership for an enterprise wide electronic medical record solution.
  • Provided administrative decision-making, leadership and strategic planning for project development and other activities.
  • Identified potential leaders and created strategic plans for developing and implementing leaders.

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47. MDS

low Demand
Here's how MDS is used in Service Director jobs:
  • Trained and supported eleven MDS Coordinators, Business Office Managers and Administrators regarding facility Medicare systems.
  • Complete documentation including patient assessments, progress notes, care plans, MDS, individual leisure logs, and discharge planning.
  • Monitor and perform all clinical nutrition care and documentation including care planning, MDS 3.0, ABAQIS reviews and nutrition evaluations.
  • Participated in resident care plan meeting and updated care plans, MDS's, and dietary progress notes.
  • Implement all social Services care plans, activity care plans, MDS, facilitate Alzheimer's support groups.
  • Completed all nutrition assessments including MDS, CAA, Care Plans, NAR, and nutritional consults.
  • Completed all documentation in timely manner such as assessments, progress notes and MDS's.
  • Charted on all residents for annuals, quarterlies and change of conditions related to MDS.
  • Attended quarterly care and monthly care conferences, and handled section K of MDS.
  • Have a strong background with all clinical and care planning and MDS process.
  • Collaborated on resident care plans, minimum data set (MDS) v2.0.
  • Participated in Care Plans, MDS, Standard of Care.
  • Complete MDS assessments on residents for a 110 bed facility.
  • Enter assessment information into MDS 3.0.
  • Computerized MDS and care plans.
  • Completed the MDS/CAA's, notes and care plans on all residents.
  • Experience in both LTC and TCU with MDS and PPS charting.
  • Care plans, MDS 3.0, CQI.
  • Completed resident nutritional assessments, MDS RAPs, and participated in care conferences.
  • Coordinate staffing -Experience with Minimum Data Set (MDS) 3.0 and 2.0.

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48. Infection Control

low Demand
Here's how Infection Control is used in Service Director jobs:
  • Led performance improvement: Participated as a member of interdepartmental committees including Safety, Recruitment and Retention, and Infection Control.
  • Participated in all pharmacy-related committees including pharmacy and therapeutics, infection control, quality improvement and the institutional review board.
  • Developed recommended infection control and sterilization techniques and implemented guidelines governing the standards for these practices.
  • Monitor infection control policies and procedures to insure compliance with applicable regulations.
  • Evaluate and improve the Nutrition Services Department with code compliance, sanitation, infection control, meal preparation and service.
  • Served on OR, Surgical, Performance Improvement, Operations, Infection Control, Safety, and Tissue Audit Committees.
  • Served on various committees including Value Analysis, Safety, Operating Room Utilization, Infection Control, and Quality Improvement.
  • Served on Quality Assurance Performance Improvement committee, Patient Safety committee, and chaired Infection Control committee.
  • Attend Quality Leadership Team meetings, as well as meetings on safety and infection control.
  • Sit on Medical Care, OB, Safety, Infection Control and JACHO preparedness committees.
  • Adhered to strict food safety, sanitation & infection control guidelines to ensure state compliance.
  • Assist in the enforcement of interim life safety plans and infection control risk assessments.
  • Monitor infection control and critical incidents, risk management, and quality improvement plans.
  • Compile all reports, including: PI, Infection Control, Joint Commission.
  • Served on OR, Surgical, Infection Control, and Search committees.
  • Enforced department sanitation, safety, infection control, equipment maintenance.
  • Intervene in infection control, risk management, abuses and neglects.
  • Functioned as infection control nurse, risk manager, quality improvement.
  • Planned, directed, and facilitated Infection Control program.
  • Managed the whole infection control program

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49. Technical Support

low Demand
Here's how Technical Support is used in Service Director jobs:
  • Hired by this automated technical support response solution provider to develop a Professional Services team.
  • Managed services delivery organization including technical support, professional services, and training departments.
  • Provided technical support to private and public agencies as well as community-based organizations.
  • Provided technical support and monitored reservations during sales agent calls.
  • Stream International is a privately held technical support outsourcing company.
  • Provided technical support for internal/external clients and hotel staff.
  • Provided Training and Technical Support for Field Service Representatives.
  • Managed Operations Teams to include, Engineering, Deployment, Technical Support (both remote and on-site) and Training.
  • Directed installations and end-user technical support for data, voice, video, fiber optic and electrical systems and equipment.
  • Direct, mentor and lead 30+ person Technical Support Teams located in Indianapolis, IN and Montreal, Canada.
  • Hire and manage personal for field service, professional services, technical support, and customer training.
  • Provided innovative sales techniques, training and technical support to a sales force of nearly 500 associates.
  • Provided technical support to the field service team and made decisions on authorized and unauthorized repairs.
  • Contributed $1M/year in revenue at 60% gross margin, via my Technical Support team.
  • Provide field service reps with parts, logistic support and technical support as needed.
  • Hired and managed a staff of 64 individual ranging from Clinical to technical support.
  • Lead on-site A+ certification class to 1st and 2nd Level Technical Support Technicians.
  • Collaborated with System Sales Department to provide technical support in the sales process.
  • Mentored, coached, and developed Field Service and Technical Support staff.
  • Provided technical support for customers and as required for program managers.

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50. ICU

low Demand
Here's how ICU is used in Service Director jobs:
  • Established and implemented a vision for best-in-class service model by developing training curriculum and processes resulting in member loyalty and retention.
  • Researched and produced educational curricula on a variety of topics including leadership, public speaking, character, and community service.
  • Create, develop and implement curriculum according to specific needs/levels of functioning with emphasis upon employment and career instruction.
  • Managed comprehensive support program to increase retention and graduation rates for over 200 matriculated first-generation college-bound students of color.
  • Developed curriculum teams, writing and updating curriculum for leadership, college preparation, community action and social awareness.
  • Developed and implemented program objectives to ensure ongoing progress in program curriculum, individual achievement, and staff development.
  • Created and certified a curriculum for staff to utilize in their approach to supporting individuals with developmental disabilities.
  • Designed and rolled out training curriculum quarterly for team members for corporate mandated training and Individual development plans.
  • Developed skills and competency assessment and evaluation, outcome objectives, and curriculum for Nurse Residency Program.
  • Coordinated and supervised student co-curricular activities including orientation, annual picnics and additional student sponsored events.
  • Created/implemented policies and procedures for provision of services and the bereavement support group format and curriculum.
  • Received Destination Therapy certification from the Joint Commission for our left ventricular assist device program.
  • Co-developed an extensive crisis curriculum and credentialing process for the Maine Crisis Services Network.
  • Program and evidence-based curriculum implementation and development based on state standards and regulations.
  • Promote dealer participation in technical training and provide assistance with difficult technical issues.
  • Created a Chemical Dependency Curriculum for all Chemical Dependency Services for both hospitals.
  • Take extraordinary measures to ensure customer satisfaction during irregular operations and difficult situations.
  • Ensured that curriculum was culturally and developmentally appropriate for the children being served.
  • Articulated complex security concepts and designs to a technical and non-technical audience.
  • Developed and implemented curriculum that improved quality and effectiveness of services provided.

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20 Most Common Skill for a Service Director

Customer Service14.8%
Direct Supervision9.2%
Service Delivery8.4%
Oversight7.6%
Company Policies6.7%
Patient Care5.3%
Service Department4.7%
Daily Operations4.2%

Typical Skill-Sets Required For A Service Director

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
10.2%
10.2%
2
2
Direct Supervision
Direct Supervision
6.3%
6.3%
3
3
Service Delivery
Service Delivery
5.8%
5.8%
4
4
Oversight
Oversight
5.3%
5.3%
5
5
Company Policies
Company Policies
4.6%
4.6%
6
6
Patient Care
Patient Care
3.6%
3.6%
7
7
Service Department
Service Department
3.2%
3.2%
8
8
Daily Operations
Daily Operations
2.9%
2.9%
9
9
Staff Members
Staff Members
2.9%
2.9%
10
10
Human Resources
Human Resources
2.8%
2.8%
11
11
Surgery
Surgery
2.7%
2.7%
12
12
Training Programs
Training Programs
2.5%
2.5%
13
13
FTE
FTE
2.5%
2.5%
14
14
Healthcare
Healthcare
2.3%
2.3%
15
15
CSI
CSI
2.3%
2.3%
16
16
Pacu
Pacu
2%
2%
17
17
Project Management
Project Management
1.9%
1.9%
18
18
Curriculum Development
Curriculum Development
1.8%
1.8%
19
19
Business Development
Business Development
1.7%
1.7%
20
20
Ensure Compliance
Ensure Compliance
1.7%
1.7%
21
21
Direct Reports
Direct Reports
1.7%
1.7%
22
22
Annual Budget
Annual Budget
1.6%
1.6%
23
23
Process Improvement
Process Improvement
1.5%
1.5%
24
24
Endoscopy
Endoscopy
1.4%
1.4%
25
25
Performance Reviews
Performance Reviews
1.4%
1.4%
26
26
Patient Satisfaction Scores
Patient Satisfaction Scores
1.3%
1.3%
27
27
Special Events
Special Events
1.3%
1.3%
28
28
Jcaho
Jcaho
1.3%
1.3%
29
29
Program Development
Program Development
1.2%
1.2%
30
30
Anesthesia
Anesthesia
1.2%
1.2%
31
31
Service Line
Service Line
1.2%
1.2%
32
32
Risk Management
Risk Management
1.1%
1.1%
33
33
Inventory Control
Inventory Control
1.1%
1.1%
34
34
Staff Training
Staff Training
1%
1%
35
35
Medicaid
Medicaid
1%
1%
36
36
Service Advisors
Service Advisors
1%
1%
37
37
State Regulations
State Regulations
0.9%
0.9%
38
38
Osha
Osha
0.9%
0.9%
39
39
Medical Staff
Medical Staff
0.9%
0.9%
40
40
Day-To-Day Operations
Day-To-Day Operations
0.9%
0.9%
41
41
Cardiology
Cardiology
0.9%
0.9%
42
42
Perioperative
Perioperative
0.8%
0.8%
43
43
Cost Savings
Cost Savings
0.8%
0.8%
44
44
Customer Relations
Customer Relations
0.7%
0.7%
45
45
CMS
CMS
0.7%
0.7%
46
46
Strategic Plan
Strategic Plan
0.7%
0.7%
47
47
MDS
MDS
0.7%
0.7%
48
48
Infection Control
Infection Control
0.7%
0.7%
49
49
Technical Support
Technical Support
0.6%
0.6%
50
50
ICU
ICU
0.6%
0.6%

19,840 Service Director Jobs

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