How To Become A Service Dispatcher: What It Is and Career Path

What is a service dispatcher and how to become one

Updated January 8, 2025

4 min read

A Service Dispatcher is meant to respond to the calls of customers and assist in any way possible. They also create reports or â€˜tickets' for every call, monitor logs, and transfer messages as needed.

A Dispatcher has a number of other duties, such as resolving issues or offering information as needed, coordinating with other personnel and departments, offering help, operating telephones and computers, organizing calls and prioritizing them as needed, and updating important documentation. They may also need to direct field units and be able to answer emergency phone calls, such as those that the police or firefighters receive.

A person looking for work as a Service Dispatcher typically needs a high school diploma or a GED and good interpersonal and communication skills. Previous experience in customer service or a position similar to this one is usually necessary, as well, and they must have computer literacy. A Service Dispatcher, on average, earns over $33,000 a year.

ScoreService DispatcherUS Average

Salary

2.6

Avg. Salary $33,663

Avg. Salary $59,228

Stability level

8.4

Growth rate -4%

Growth rate 0.3%

Diversity

8.8

Race

American Indian and Alaska Native 0.91%

Asian 3.85%

Black or African American 10.27%

Hispanic or Latino 17.51%

Unknown 5.06%

White 62.40%

Gender

female 66.44%

male 33.56%

Age - 44

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 44

Stress level

8.4

Stress level is high

7.1 - high

Complexity level

5.2

Complexity level is intermediate

7 - challenging

Work life balance

5.0

Work life balance is fair

6.4 - fair

Key steps to become a service dispatcher

Explore service dispatcher education requirements

Most common service dispatcher degrees

High School Diploma

29.8 %

Bachelor's

27.6 %

Associate

26.8 %

Start to develop specific service dispatcher skills

Skills	Percentages
HVAC	8.45%
Data Entry	7.76%
Phone Calls	7.18%
Customer Complaints	6.22%
Strong Customer Service	4.74%

Complete relevant service dispatcher training and internships

Accountants spend an average of 1-3 months on post-employment, on-the-job training. New service dispatchers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a service dispatcher based on U.S. Bureau of Labor Statistics data and data from real service dispatcher resumes.

Research service dispatcher duties and responsibilities

Achieve certification in service writer sales (upselling )
Make contact with police, ems, and fire.
Scan and register documents for the CMMS system
Enter and transcribe accurately and completely information into the CMMS.

Prepare your service dispatcher resume

When your background is strong enough, you can start writing your service dispatcher resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a service dispatcher resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable service dispatcher resume templates

Build a professional service dispatcher resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your service dispatcher resume.