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Become A Service Dispatcher

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Working As A Service Dispatcher

  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Interacting With Computers
  • Scheduling Work and Activities
  • Organizing, Planning, and Prioritizing Work
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • Repetitive

  • $36,000

    Average Salary

What Does A Service Dispatcher Do At Mettler Toledo

* Answer any customer questions via phone/email with a high level of professionalism and a sense of urgency.
* Set-up the order for the customer and dispatch the appropriate technician to site keeping the customer and company's best interest in mind.
* Provide accurate information to field employees; monitor activity of technical field staff through phone, e-mail, and outlook calendar contact.
* Ensure that the service delivered is on time, within budget, and exceeds customer expectations
* Probe general service and dispatch email boxes throughout the day and responds with a sense of urgency
* Create a "clean" order that is ready to be dispatchable and has all the pertinent information the Field Engineer will use to be successful.
* Work effectively within the Dispatch Tool/Software.
* Coordinate the schedules of all the field engineers with the backlog of work.
* Get the right person, with the right parts, onsite to meet the customer needs.
* Make solid dispatch decisions.
* Ability to reschedule at a moment's notice.
* Maintain an organized and up-to-date service calendar for the region/techs in your region
* Collaborate with other dispatchers/customer service reps, RSM's and other service personnel to meet the needs of our customers
* Continuously improve/update SOPs to meet the needs of our customer
* Prepare estimates when required.
* Closeout ESR's in Sales Logix once FE submits
* Document every customer interaction
* Primary People Contact:_
* External Customers
* Interdepartmental Personnel
* Field Service Engineers
* Service managers

What Does A Service Dispatcher Do At Schneider Electric

* To perform this job successfully, an
* individual must be able to perform each primary duty satisfactorily.
* Reasonable accommodations may be made to enable
* individuals with disabilities to perform the primary duties.√ Ensure timely response to client request for service and
* question.√ Inspect work orders for completeness and timely close out√ Maintain data quality in service data management
* tools√ Weekly review and export to service leader of completed work orders√ Follow-up with clients to validate customer
* satisfaction√ Follow-up with clients regarding A/R issues√ Communicate effectively between other groups within the

What Does A Service Dispatcher Do At Penske Automotive Group

* include the following.
* Other duties may be assigned.
* Implements and maintains an effective dispatch system.
* Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
* Prioritizes and controls all comebacks to ensure proper and prompt attention.
* Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation.
* Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
* Maintains timely and professional contact with service customers.
* Maintains an organized and up-to-date repair log.
* Prepares estimates when required.
* Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
* Opens and closes repair orders.
* Checks customer credit status.
* Ensures that technicians follow warranty material disposition procedures.
* Communicates job status with the next shift supervisor.
* Schedules maintenance for service department vehicles and equipment.
* Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
* Coordinates parts requirements with the parts department-contact special order parts customers immediately upon receipt of parts orders to schedule appointment.
* Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
* Maintains high customer satisfaction ratings.
* Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to
* Know, etc.
* MARGINAL DUTIES** include the following.
* Other duties may be assigned.
* Assists with safety, housekeeping and OSHA Right-to
* Know policies and procedures throughout the service department.
* Maintains a clean work area.
* Maintains a professional appearance.
* ADDITIONAL RESPONSIBILITIES
* Arrives to work on time.
* Follows instructions from a supervisor.
* Interacts effectively with co-workers.
* Understands and follows work rules and procedures.
* Accepts constructive criticism

What Does A Service Dispatcher Do At Horizon Bradco

* Accepts customer requests via phone, fax, e-mail and customer web portals.
* Creates work orders in the customer software and monitors their progress.
* Prioritizes and dispatches calls in accordance with customer specifications and is aware of customer priorities and deadlines.
* Coordinates with the Parts Department related to the re-scheduling of calls with parts ordered and back-ordered.
* Responsible for knowledge of customer/project requirements and parameters necessary for valid customer billing and working with Service Technicians to ensure proper procedures and documentation.
* Constantly monitors/processes/responds to e-mail, customer portals, the prioritization of calls to be dispatched and the status of incomplete calls.
* Teamwork and constant communication with co-dispatchers, other departments, Service Technicians via phone and email

What Does A Service Dispatcher Do At USM, An Emcor Company

* Manage delivery of parts and equipment to field staff.
* Dispatch drivers for parts and equipment delivery.
* Receive service requests via phone.
* Accurately record service requests in our dispatch system and assess urgency.
* Assign work orders to the appropriate service technician.
* Continuously communicate with the customer through the work order life cycle.
* Follow up on service requests that need additional work.
* Keep service notes and schedule up to date.
* Schedule Preventive Maintenance tasks.
* Assure customer procedures are followed

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Service Dispatcher Career Paths

Service Dispatcher
Service Advisor Technician Team Leader
Account Manager
5 Yearsyrs
Service Advisor Technician Field Service Technician
Service Manager
6 Yearsyrs
Service Advisor Technician Consultant
Controller
9 Yearsyrs
Service Coordinator Coordinator Account Executive
Branch Manager
6 Yearsyrs
Service Coordinator Coordinator Executive Assistant
Property Manager
6 Yearsyrs
Service Coordinator Coordinator Consultant
Business Manager
6 Yearsyrs
Data Entry Clerk Accounts Payable Clerk Buyer
Purchasing Manager
9 Yearsyrs
Data Entry Clerk Accounts Payable Clerk Accountant
Accountant And Office Manager
6 Yearsyrs
Data Entry Clerk Specialist Account Executive
Area Manager
7 Yearsyrs
Office Administrator Executive Assistant Office Manager
Business Office Manager
7 Yearsyrs
Office Administrator Executive Assistant Assistant Manager
Center Manager
6 Yearsyrs
Office Administrator Administrator Assistant Manager
Site Manager
7 Yearsyrs
Billing Specialist Team Leader Manager
Facilities Manager
7 Yearsyrs
Billing Specialist Team Leader Account Manager
Client Services Manager
7 Yearsyrs
Billing Specialist Administrator Customer Service Manager
Call Center Manager
6 Yearsyrs
Service Representative Specialist Operation Supervisor
Dispatcher Supervisor
5 Yearsyrs
Service Representative Operations Specialist Operation Supervisor
Fleet Manager
7 Yearsyrs
Service Representative Service Technician Shop Foreman
Assistant Service Manager
5 Yearsyrs
Project Coordinator Foreman Business Owner
Entrepreneur
5 Yearsyrs
Customer Care Representative Customer Account Executive Lead Customer Service Representative
Lead Dispatch
5 Yearsyrs
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Do you work as a Service Dispatcher?

Help others decide if this is a good career for them

Average Length of Employment
Dispatcher/Driver 4.1 years
Dispatcher Clerk 3.2 years
Service Operator 3.1 years
Service Consultant 3.0 years
Service Dispatcher 3.0 years
Truck Dispatcher 2.9 years
Dispatcher 2.7 years
Dispatch Assistant 2.5 years
Service Writer 2.4 years
Top Careers Before Service Dispatcher
Cashier 14.5%
Dispatcher 7.2%
Manager 2.3%
Secretary 2.0%
Teller 1.6%
Top Careers After Service Dispatcher
Cashier 11.1%
Dispatcher 8.8%
Server 2.4%
Owner 2.3%

Do you work as a Service Dispatcher?

Average Yearly Salary
$36,000
View Detailed Salary Report
$21,000
Min 10%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$36,000
Median 50%
$61,000
Max 90%
Best Paying Company
EMCOR Group
Highest Paying City
Plymouth, MN
Highest Paying State
Alaska
Avg Experience Level
3.0 years
How much does a Service Dispatcher make at top companies?
The national average salary for a Service Dispatcher in the United States is $36,524 per year or $18 per hour. Those in the bottom 10 percent make under $21,000 a year, and the top 10 percent make over $61,000.

How Would You Rate The Salary Of a Service Dispatcher?

Have you worked as a Service Dispatcher? Help other job seekers by rating your experience as a Service Dispatcher.

Top Skills for A Service Dispatcher

  1. Service Department
  2. Customer Service
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Developed and implemented several processes to increase efficiency and lower operating costs of service department.
  • Perform Customer Service Index calls- called customers about worked preformed to their satisfactory and obtained email for undelivered surveys.
  • Answer phone calls that come into office and take care of anything pertaining to that phone call.
  • Received inbound service request via telephone and email; communicated receipt with customers/data entry.
  • Schedule future HVAC/ Plumbing appointments via instant messaging from Customer service Representatives.

Service Dispatcher Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 4,780 Service Dispatcher resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Service Dispatcher Resume

View Resume Examples

Service Dispatcher Demographics

Gender

Female

59.0%

Male

30.0%

Unknown

11.0%
Ethnicity

White

61.4%

Hispanic or Latino

18.2%

Black or African American

11.4%

Asian

5.8%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

72.7%

Carrier

3.9%

French

3.1%

German

2.3%

Russian

2.3%

Portuguese

1.6%

Ukrainian

1.6%

Cantonese

1.6%

Tagalog

1.6%

Polish

1.6%

Italian

1.6%

Khmer

0.8%

Filipino

0.8%

Chinese

0.8%

Japanese

0.8%

Mandarin

0.8%

Hindi

0.8%

Arabic

0.8%

Gujarati

0.8%
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Service Dispatcher Education

Schools

University of Phoenix

30.5%

Strayer University

8.3%

The Academy

5.6%

Houston Community College

4.1%

American InterContinental University

4.1%

Kaplan University

4.1%

Greenville Technical College

4.1%

Miami Dade College

3.4%

Southern New Hampshire University

3.4%

College of Southern Nevada

3.4%

Community College of Philadelphia

3.0%

Ashford University

3.0%

El Camino College

3.0%

Oakland Community College

3.0%

Sinclair Community College

3.0%

Colorado Technical University

3.0%

Northern Virginia Community College

3.0%

Central Piedmont Community College

2.6%

Universal Technical Institute

2.6%

Valencia College

2.6%
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Majors

Business

30.3%

Health Care Administration

9.2%

Accounting

6.8%

Criminal Justice

6.4%

General Studies

5.2%

Medical Assisting Services

4.8%

Communication

4.2%

Computer Science

3.8%

Nursing

3.6%

Psychology

3.6%

Management

3.0%

Liberal Arts

2.9%

Automotive Technology

2.5%

Education

2.3%

Marketing

2.2%

Legal Support Services

2.0%

Hospitality Management

2.0%

Cosmetology

1.8%

Information Technology

1.7%

Human Resources Management

1.7%
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Degrees

Other

39.5%

Bachelors

25.7%

Associate

19.7%

Certificate

7.7%

Masters

3.5%

Diploma

3.3%

License

0.6%

Doctorate

0.1%
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Temporary

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Top Service Dispatcher Employers

Jobs From Top Service Dispatcher Employers

Service Dispatcher Videos

FDNY Queens Dispatcher Eddy-O Reitring Final Audio 3/1/14

HVAC $ Saving Tip from Gary Thompson, Service Dispatcher, Climate Control, Portland OR.

Owner Operator Jobs - Discussion about Dispatch Service while Unloading Pumpkins

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