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Become A Service Dispatcher

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Working As A Service Dispatcher

  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Interacting With Computers
  • Scheduling Work and Activities
  • Organizing, Planning, and Prioritizing Work
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • Repetitive

  • $37,150

    Average Salary

What Does A Service Dispatcher Do At Crown Equipment Corporation

* Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines.
* Schedule and dispatch planned maintenance to ensure timely completion.
* Receive service requests from customers and coworkers.
* Enter information into the computer.
* Assist with paperwork and prepare reports.
* May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors

What Does A Service Dispatcher Do At Crown Roofing LLC

* Project setup Permitting Plan review and light estimating of materials Purchasing and material logistics scheduling Project Scheduling Service Scheduling Payroll Processing Project Accounting (Job cost/AR/AP) In addition to these responsibilities, the candidate will be expected to handle general administrative functions, answer phones, schedule activities of management and officers, general office administrative work such as filing, schedule and follow-up on service appointments, maintain organized data entry to ensure appointments are met in a timely manner, preparing proposals for maintenance and repairs for roofs, manage service foreman, helpers and supervisors and maintain fleet of vehicles for service, and inventory for tools, equipment and materials Requirements Candidate should possess extremely good computer skills.
* Experience in construction field or materials or inventory management a plus.
* Bi-lingual SPANISH and ENGLISH a very strong asset.
* Must be extremely organized and have a good attitude and work ethic.
* We will train the right candidate who is proficient in computers, math, accounting or data input and is willing to build a long term career.
* Benefits Our Project Administrators are offered a competitive compensation package.
* Benefits include: Health Insurance Fuel card for company business Paid holidays Paid Time Off (PTO) days If your experience meets the requirements, and you would like to be considered for this position, please submit your resume.
* Equal Opportunity/ Affirmative Action Employer/ Drug
* Free Workplace Website: Facebook: Twitter

What Does A Service Dispatcher Do At Sunbelt Rentals

* Assist Central Service Manager in the following:
* Coordinating and ensuring the timely and accurate dispatch of Road Mechanics so they can efficiently service equipment
* Creating and monitor road mechanic’s schedules.
* Creating and monitor receipt and maintenance schedules for company equipment.
* Review daily and weekly driver logs in accordance with company and DOT standards.
* Perform daily truck inspections in accordance with company and DOT standards.
* Work closely with other store locations in order to assist them in meeting their customer’s equipment needs.
* Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals.
* Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution
* Provide adequate feedback to the Region or District PC’s regarding the timely delivery and receipt of equipment.
* Follow Standard Operating Procedures

What Does A Service Dispatcher Do At Blanton's Heating & Air C

* Understand the skill level of the technicians and the needs to the customer, then be able to match them for maximum results
* Contact customers to inform them of the technician's estimated time of arrival & keep customers informed of any changes that affect them
* Update customers throughout the day on the technician’s progress.
* Understand how to create a schedule and capably use available dispatch software
* Develop contingency plans for busy times; optimize the schedule
* Communicate, as necessary, with inventory personnel and parts people
* Monitor technician performance;
* Obtain and verify payment methods
* Prepare for the next workday (supplies, technicians in place, etc.)
* Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
* Relay accurate information to technicians, ensuring proficient, quality customer experiences.
* Manage the whereabouts and needs of every technician in the field.
* Be professional and establish customer rapport, encouraging repeat business.
* Respond to customer requests, resolving issues and promoting the brand.
* Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
* Competencies for Success:
* Develop a proven track record in customer service.
* Highly organized with exceptional follow-through abilities.
* Strong verbal and written communications.
* Ability to build trust, diffuse conflict and hold others accountable.
* Personality that blends well with a fast-paced, goal-driven environment.
* Competitive individual contributor who also loves to win as a team.
* Sound like a good fit? Let's talk about how together we can be greater! We’ve Got It Going On!
* Clients aren’t the only ones happy with Blanton’s—our employees are pretty darn impressed, too! Committed to excellence, Blanton’s has built a skilled, experienced team that’s client-focused throughout every project phase.
* Not only are we fun and friendly; we share the same service goals.
* There are many reasons Blanton’s attracts the best people, and these are among the best:
* Industry Leader.
* We give each client the 5 star experience.
* We have been in business over 65 years providing outstanding customer service resulting in exceptional customer reviews and ratings.
* Competitive pay, great benefits and vacation time.
* We are an equal opportunity employer with benefits including Comprehensive medical, dental, 401(k) with company match; paid holidays and vacations.
* Plus, incentive pay and rewarding competitions (travel prizes, etc.
* Outstanding Culture.
* We provide a positive and supportive work environment which our employees value.
* Professional facility, shop and warehouse & a positive work environment with amazing people
* Always Growing
* Outstanding advancement opportunities.
* Largest in the area; 60+ and counting; Blanton’s is constantly growing and we think you should too.
* Our company growth allows for internal growth opportunities across all of our business lines and departments.
* Always Growing
* Professional development.
* Ongoing, onsite, and offsite, education opportunities, education assistance, tuition reimbursement and continuing education credits allow Blanton’s employees to keep their knowledge of current industry changes relevant.
* Fun company-wide events & family oriented culture.
* Regularly scheduled gatherings, dinners & company outings & our annual company holiday party; just to name a few
* Every business has a story to tell.
* Ours goes way back to 1951 when Nathan “Bill” Blanton first founded Blanton’s Heating & Air.
* It was the start of a special journey—and one that we’re proud to continue today.
* Specializing in home services now, our business has certainly evolved through the years.
* But what hasn’t changed is the care we give our clients, and employees.
* We know the key – to provide the highest level of service we must employ and retain the best of the best.
* We welcome you to apply and become a part of our winning team.
* Check us out on our website: www
* BlantonsAir.com
* A POST OFFER BACKGROUND CHECK

What Does A Service Dispatcher Do At ACCU Aire Mechanical LLC

* Advanced Customer Service Ability to Multitask Organized Knowledge of industry Computer skills Taking incoming customer calls Schedule and coordinate all service calls as calls are received Create dispatch ticket Maintain dispatch board/schedule Forecast workload for 2 3 days out Contact customers with a Parts Pending status as parts are received for scheduling.
* Follow up on all pending and recommended work with customer utilizing the pending work log.
* Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files and renewals.
* Maintain on call schedule, to include 1st on call and standby technician Maintain customer history files in database File service orders Happy Calls Secondary Qualification Bilingual English / Spanish is a

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Service Dispatcher jobs

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Service Dispatcher Career Paths

Service Dispatcher
Billing Specialist Specialist
Account Manager
5 Yearsyrs
Service Representative Billing Specialist Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Service Advisor Service Consultant
Assistant Service Manager
6 Yearsyrs
Service Manager Operations Manager
Branch Manager
6 Yearsyrs
Project Manager Sales Consultant Call Center Representative
Call Center Manager
6 Yearsyrs
Service Coordinator Program Manager General Manager
Chief Operating Officer
11 Yearsyrs
Data Entry Associate Billing Specialist Collector
Collections Manager
5 Yearsyrs
Data Entry Associate Service Representative Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Office Administrator Logistics Coordinator
Customer Logistics Manager
7 Yearsyrs
Service Advisor Service Manager Maintenance Manager
Facilities Manager
8 Yearsyrs
Project Coordinator Production Manager Driver
Fleet Manager
7 Yearsyrs
Project Coordinator Marketing Manager Property Manager
General Contractor
6 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Service Representative Account Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Service Manager General Manager Account Executive
Office Manager
5 Yearsyrs
Office Manager Account Manager Account Executive
Sales Manager
5 Yearsyrs
Billing Specialist Home Health Aid Technician
Service Manager
7 Yearsyrs
Office Administrator Operations Coordinator Warehouse Supervisor
Shipping Manager
5 Yearsyrs
Service Coordinator Service Manager Production Manager
Warehouse Manager
5 Yearsyrs
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Service Dispatcher Demographics

Gender

  • Female

    66.9%
  • Male

    31.7%
  • Unknown

    1.4%

Ethnicity

  • White

    79.5%
  • Hispanic or Latino

    12.4%
  • Asian

    6.2%
  • Unknown

    1.3%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    65.4%
  • Carrier

    5.6%
  • Portuguese

    3.7%
  • Chinese

    2.8%
  • French

    2.8%
  • Tagalog

    2.8%
  • Cantonese

    1.9%
  • Japanese

    1.9%
  • Russian

    1.9%
  • Mandarin

    1.9%
  • Italian

    1.9%
  • Filipino

    0.9%
  • Ukrainian

    0.9%
  • German

    0.9%
  • Hindi

    0.9%
  • Urdu

    0.9%
  • Polish

    0.9%
  • Korean

    0.9%
  • Arabic

    0.9%
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Service Dispatcher Education

Service Dispatcher

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Top Skills for A Service Dispatcher

DriversServiceDepartmentDeliveryAppointmentsDataEntryTelephoneCallsPayrollPhoneCallsServiceTechniciansInboundCallsEnsureCustomerSatisfactionHvacDispatchTechniciansCustomerServiceCallsPurchaseOrdersCustomerComplaintsHighVolumeCustomerInformationServiceTicketsCustomerInquiriesComputerSystem

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Top Service Dispatcher Skills

  1. Drivers
  2. Service Department
  3. Delivery Appointments
You can check out examples of real life uses of top skills on resumes here:
  • Put drivers' daily work directly into the computer.
  • Implemented centralization of service departments for two remote offices.
  • Coordinated day to day activities including extensive phone contact for scheduling pick-up and delivery appointments with shippers and consignees.
  • Expedited customer service technical support as well as data entry services
  • Perform a variety of clerical and typing work; screens visitors and telephone calls take messages for assigned department personnel.

Top Service Dispatcher Employers

Service Dispatcher Videos

FDNY Queens Dispatcher Eddy-O Reitring Final Audio 3/1/14

HVAC $ Saving Tip from Gary Thompson, Service Dispatcher, Climate Control, Portland OR.

Owner Operator Jobs - Discussion about Dispatch Service while Unloading Pumpkins

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