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Become A Service Dispatcher

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Working As A Service Dispatcher

  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Interacting With Computers
  • Scheduling Work and Activities
  • Organizing, Planning, and Prioritizing Work
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • Repetitive

  • $92,949

    Average Salary

What Does A Service Dispatcher Do At Mettler Toledo

* Answer any customer questions via phone/email with a high level of professionalism and a sense of urgency.
* Set-up the order for the customer and dispatch the appropriate technician to site keeping the customer and company's best interest in mind.
* Provide accurate information to field employees; monitor activity of technical field staff through phone, e-mail, and outlook calendar contact.
* Ensure that the service delivered is on time, within budget, and exceeds customer expectations
* Probe general service and dispatch email boxes throughout the day and responds with a sense of urgency
* Create a "clean" order that is ready to be dispatchable and has all the pertinent information the Field Engineer will use to be successful.
* Work effectively within the Dispatch Tool/Software.
* Coordinate the schedules of all the field engineers with the backlog of work.
* Get the right person, with the right parts, onsite to meet the customer needs.
* Make solid dispatch decisions.
* Ability to reschedule at a moment's notice.
* Maintain an organized and up-to-date service calendar for the region/techs in your region
* Collaborate with other dispatchers/customer service reps, RSM's and other service personnel to meet the needs of our customers
* Continuously improve/update SOPs to meet the needs of our customer
* Prepare estimates when required.
* Closeout ESR's in Sales Logix once FE submits
* Document every customer interaction
* Primary People Contact:_
* External Customers
* Interdepartmental Personnel
* Field Service Engineers
* Service managers

What Does A Service Dispatcher Do At Schneider Electric

* To perform this job successfully, an
* individual must be able to perform each primary duty satisfactorily.
* Reasonable accommodations may be made to enable
* individuals with disabilities to perform the primary duties.√ Ensure timely response to client request for service and
* question.√ Inspect work orders for completeness and timely close out√ Maintain data quality in service data management
* tools√ Weekly review and export to service leader of completed work orders√ Follow-up with clients to validate customer
* satisfaction√ Follow-up with clients regarding A/R issues√ Communicate effectively between other groups within the

What Does A Service Dispatcher Do At Penske Automotive Group

* include the following.
* Other duties may be assigned.
* Implements and maintains an effective dispatch system.
* Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
* Prioritizes and controls all comebacks to ensure proper and prompt attention.
* Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation.
* Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
* Maintains timely and professional contact with service customers.
* Maintains an organized and up-to-date repair log.
* Prepares estimates when required.
* Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
* Opens and closes repair orders.
* Checks customer credit status.
* Ensures that technicians follow warranty material disposition procedures.
* Communicates job status with the next shift supervisor.
* Schedules maintenance for service department vehicles and equipment.
* Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
* Coordinates parts requirements with the parts department-contact special order parts customers immediately upon receipt of parts orders to schedule appointment.
* Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
* Maintains high customer satisfaction ratings.
* Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to
* Know, etc.
* MARGINAL DUTIES** include the following.
* Other duties may be assigned.
* Assists with safety, housekeeping and OSHA Right-to
* Know policies and procedures throughout the service department.
* Maintains a clean work area.
* Maintains a professional appearance.
* ADDITIONAL RESPONSIBILITIES
* Arrives to work on time.
* Follows instructions from a supervisor.
* Interacts effectively with co-workers.
* Understands and follows work rules and procedures.
* Accepts constructive criticism

What Does A Service Dispatcher Do At Horizon Bradco

* Accepts customer requests via phone, fax, e-mail and customer web portals.
* Creates work orders in the customer software and monitors their progress.
* Prioritizes and dispatches calls in accordance with customer specifications and is aware of customer priorities and deadlines.
* Coordinates with the Parts Department related to the re-scheduling of calls with parts ordered and back-ordered.
* Responsible for knowledge of customer/project requirements and parameters necessary for valid customer billing and working with Service Technicians to ensure proper procedures and documentation.
* Constantly monitors/processes/responds to e-mail, customer portals, the prioritization of calls to be dispatched and the status of incomplete calls.
* Teamwork and constant communication with co-dispatchers, other departments, Service Technicians via phone and email

What Does A Service Dispatcher Do At USM, An Emcor Company

* Manage delivery of parts and equipment to field staff.
* Dispatch drivers for parts and equipment delivery.
* Receive service requests via phone.
* Accurately record service requests in our dispatch system and assess urgency.
* Assign work orders to the appropriate service technician.
* Continuously communicate with the customer through the work order life cycle.
* Follow up on service requests that need additional work.
* Keep service notes and schedule up to date.
* Schedule Preventive Maintenance tasks.
* Assure customer procedures are followed

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Service Dispatcher Videos

FDNY Queens Dispatcher Eddy-O Reitring Final Audio 3/1/14

HVAC $ Saving Tip from Gary Thompson, Service Dispatcher, Climate Control, Portland OR.

Owner Operator Jobs - Discussion about Dispatch Service while Unloading Pumpkins

Service Dispatcher Jobs

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Service Dispatcher Career Paths

Service Dispatcher
Office Manager Operations Manager General Manager
Account Manager
5 Yearsyrs
Data Entry Clerk Technician Service Advisor
Assistant Service Manager
5 Yearsyrs
Office Manager Account Manager Operations Manager
Branch Manager
6 Yearsyrs
Billing Specialist Finance Service Representative Assistant Branch Manager
Branch Operations Manager
6 Yearsyrs
Service Technician Sales Manager Territory Sales Manager
Commercial Sales Manager
8 Yearsyrs
Assistant Service Manager Warehouse Manager Logistics Coordinator
Customer Logistics Manager
6 Yearsyrs
Service Manager Office Manager Dispatcher
Dispatcher Supervisor
5 Yearsyrs
Service Advisor Service Manager Operations Manager
Division Manager
8 Yearsyrs
Service Coordinator Program Manager General Manager
Facilities Manager
7 Yearsyrs
Project Coordinator Account Manager Driver
Fleet Manager
7 Yearsyrs
Project Manager Sales Consultant Internet Sales Manager
Internet Manager
6 Yearsyrs
Data Entry Clerk Office Manager Dispatcher
Lead Dispatch
5 Yearsyrs
Service Technician Field Supervisor General Foreman
Lead Generator
5 Yearsyrs
Billing Specialist Office Administrator Logistics Coordinator
Logistics Supervisor
5 Yearsyrs
Service Coordinator Service Manager
Service Director
10 Yearsyrs
Service Advisor Assistant Service Manager
Service Manager
7 Yearsyrs
Service Manager Operations Manager
Terminal Manager
9 Yearsyrs
Project Manager Business Manager Account Coordinator
Traffic Manager
5 Yearsyrs
Project Coordinator Production Manager Logistics Manager
Transportation Manager
8 Yearsyrs
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Do you work as a Service Dispatcher?

Help others decide if this is a good career for them

Average Length of Employment
Radio Dispatcher 4.1 years
Dispatcher/Driver 3.7 years
Service Dispatcher 3.0 years
Dispatcher 2.5 years
Service Writer 2.3 years
Service Associate 2.1 years
Top Careers Before Service Dispatcher
Teller 6.9%
Dispatcher 6.6%
Cashier 6.2%
Manager 2.4%
Supervisor 1.9%
Secretary 1.8%
Top Careers After Service Dispatcher
Dispatcher 8.6%
Teller 6.5%
Cashier 5.4%
Server 2.9%
Owner 2.5%

Do you work as a Service Dispatcher?

Service Dispatcher Demographics

Gender

Female

65.8%

Male

32.8%

Unknown

1.4%
Ethnicity

White

61.5%

Hispanic or Latino

17.6%

Black or African American

11.1%

Asian

6.4%

Unknown

3.4%
Show More
Foreign Languages Spoken

Spanish

66.3%

Carrier

5.8%

German

3.5%

French

3.5%

Portuguese

2.3%

Cantonese

2.3%

Tagalog

2.3%

Russian

2.3%

Italian

2.3%

Filipino

1.2%

Chinese

1.2%

Ukrainian

1.2%

Mandarin

1.2%

Hindi

1.2%

Polish

1.2%

Arabic

1.2%

Gujarati

1.2%
Show More

Service Dispatcher Education

Schools

University of Phoenix

27.8%

Strayer University

7.9%

Greenville Technical College

6.3%

Oakland Community College

4.0%

University of Central Florida

4.0%

College of Southern Nevada

4.0%

Kaplan University

4.0%

Tidewater Community College

4.0%

Community College of Philadelphia

3.2%

Central Piedmont Community College

3.2%

Robert Morris University

3.2%

Henry Ford College

3.2%

Glendale Community College

3.2%

University of Maine

3.2%

Kirkwood Community College

3.2%

Houston Community College

3.2%

Kent State University

3.2%

Monroe Community College

3.2%

American InterContinental University

3.2%

Anne Arundel Community College

3.2%
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Majors

Business

29.3%

Health Care Administration

8.1%

Criminal Justice

6.5%

Accounting

6.3%

General Studies

5.9%

Communication

4.5%

Psychology

4.3%

Medical Assisting Services

3.9%

Computer Science

3.7%

Management

3.6%

Nursing

2.9%

Education

2.8%

Liberal Arts

2.8%

Hospitality Management

2.5%

Cosmetology

2.3%

Automotive Technology

2.3%

Human Resources Management

2.3%

Legal Support Services

2.1%

Computer Information Systems

2.1%

Graphic Design

1.9%
Show More
Degrees

Other

38.4%

Bachelors

26.9%

Associate

19.6%

Certificate

7.3%

Masters

4.2%

Diploma

2.4%

License

1.0%

Doctorate

0.2%
Show More

Service Dispatcher Videos

FDNY Queens Dispatcher Eddy-O Reitring Final Audio 3/1/14

HVAC $ Saving Tip from Gary Thompson, Service Dispatcher, Climate Control, Portland OR.

Owner Operator Jobs - Discussion about Dispatch Service while Unloading Pumpkins

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Top Skills for A Service Dispatcher

  1. Phone Calls
  2. Truck Drivers
  3. Service Technicians
You can check out examples of real life uses of top skills on resumes here:
  • Fielded phone calls from customers regarding parking enforcement and campus information.
  • Associated with brokers via phone or email; planned routes & designed maps for truck drivers.
  • Provided support by distributing requested Indirect tickets to service technicians.
  • Created presentation material and managed monthly service meeting for entire service department.
  • Monitored direct emergency alarms, answer non-emergency calls for assistance.

How Would You Rate Working As a Service Dispatcher?

Are you working as a Service Dispatcher? Help us rate Service Dispatcher as a Career.

Top Service Dispatcher Employers

Jobs From Top Service Dispatcher Employers

Service Dispatcher Videos

FDNY Queens Dispatcher Eddy-O Reitring Final Audio 3/1/14

HVAC $ Saving Tip from Gary Thompson, Service Dispatcher, Climate Control, Portland OR.

Owner Operator Jobs - Discussion about Dispatch Service while Unloading Pumpkins

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