Service dispatcher job description

Job DescriptionOhio’s leader in Commercial Food Equipment Service and Repair is currently seeking a Service Dispatcher to receive requests, by phone and email, and then communicate to team members to service those requests out of our Columbus location while providing exceptional customer service with professionalism and excellence.
Responsibilities Include:
Responding to calls in a calm, friendly and professional manner. Prioritizing calls according to relevant criteria (e.g., emergency need). Quickly and accurately collect important information from the customer. Accurately and concisely relaying necessary information to the team member(s) servicing the call. Maintaining detailed records of calls and processing completed service calls promptly and error-free. Assisting with keeping the work environment neat and orderly. Proactively searching for new sales opportunities to grow the existing customer base. Demonstrating the exceptional quality of work and a caring attitude towards customers and employees.


Preferred Qualifications Include:
Customer Service Dispatch Experience, preferably in Commercial Food Equipment Repair, HVAC, or related industry. Excellent verbal and written communication skills. Self-motivated and creative, willing to go the extra mile to ensure a positive customer experience. Exercise good judgment and thoughtfulness when faced with customer issues, and do the right thing. Able to work on a team, while also working independently on side projects with little to no supervision. Genuine satisfaction is derived from helping others. Proficiency with Microsoft Office365 (e.g., Outlook, Excel, Teams), Order Management Systems, Mobile & Tablet devices.


Benefits Include:
Sign-on Bonus. Paid Vacation and Sick time. Health, Vision, and Dental plans. Disability and Life insurance. 401K with Match. Profit Sharing Program.


Benefit Conditions:
The waiting period may apply. Only full-time employees are eligible.


About CPS.

Celebrating 50 years in the industry, Commercial Parts & Service, Inc. opened in 1972 and we’ve since built our legacy on integrity, commitment, teamwork, and innovation. As the largest family-owned business of its kind in Ohio, we continue to drive forward while keeping grounded in our strong heritage. CPS is one of 32 CFESA Certified Companies in the country providing superior service and parts, and the largest one of its kind in the state of Ohio. If you are looking for personal growth instead of “just a job”, come work with CPS.


This Company Describes Its Culture as
Stable - traditional, stable, strong processes.


This Job Is:
A job for which minority and military experienced candidates are encouraged to apply. Open to applicants who do not have a high school diploma/GED. Open to applicants who do not have a college diploma. CPS is an Equal Opportunity Employer.


Work Remotely:
No.

Here at Land Rover Scarborough, we strive to offer the best dealership experience that we can. For the last 90 years, we have proudly served residents of southern Maine offering top-notch multi-franchise sales, finance, parts, service and collision repairs to each and every customer who walks into our showrooms. Our service shop is very fast paced, and our customers demand and receive only the best.

We have an outstanding opportunity for a talented Service Dispatcher to assist our service manager and shop foreman. We need someone with great communication and excellent organizational skills.

We are interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!
What We Offer:


Estimated Salary Range for this position is $50,000 - $60,000
Health/Dental/Vision Insurance 401K 3% Employer 401K contribution annually Paid Time Off Holiday Pay Short-Term Fully Paid Disability Employee Purchasing Programs Career Advancement Opportunities


Summary
The Service Dispatcher plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. They will also ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.


Responsibilities
Implements and maintains an effective dispatch system. Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required. Prioritizes and controls all comebacks to ensure proper and prompt attention. Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation. Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer. Maintains timely and professional contact with service customers, as needed. Maintains an organized and up-to-date repair log. Prepares estimates when required. Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly. Opens and closes repair orders. Ensures that technicians follow warranty material disposition procedures. Communicates job status with the next shift supervisor. Schedules maintenance for service department vehicles and equipment. Prepares a list of needed service department equipment, supplies, and required repairs, and reviews with the service manager as needed. Coordinates parts requirements with the parts department. Advises parts manager and service manager of repetitive shortage so that corrective action can be taken. Maintains high customer satisfaction ratings. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Road tests vehicles to quality-check work performed as needed. Accounts for all documents; ensures that none are missing, and all are processed correctly. Ensures the proper care, storage, and inventory of special tools. Keeps abreast of new equipment and tools available and recommends purchases. Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc. Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department. Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer. Strives for harmony and teamwork within the department and with all other departments. Maintains a professional appearance. Other duties as assigned.


Qualifications
Clean & Valid Driver’s License. Previous dispatcher experience preferred but not required. A high level of automotive technical knowledge and previous automotive dealership experience preferred. Excellent communication skills to collaborate with others under any type of condition. Excellent clerical and organizational skills to keep track of schedules, routes, and personnel. Knowledge of computers for scheduling and dispatching duties. Ability to multitask with different, and sometimes conflicting, events happening at the same time. Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances. Ability to relay information in a fast-paced environment.


Goodwin Motor Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Service Today is an award-winning leader* in providing heating, cooling, electrical, and plumbing services to Minnesota residents. Our local family-owned company is rapidly growing and we are seeking a dedicated professional to join our team.

Our Dispatchers directly impact the lives of those we serve and support our company through excellent communication and strong prioritization skills.

Your day-to-day will involve scheduling and coordinating our service calls as they are received and dispatched out to our Technicians. You will also debrief with Technicians on how the calls went and updating them on what is next, helps our operations run smoothly.

Our office is dynamic and our days are fast-paced but always supportive. We work hard and have fun (lots of treats and decorations make any place fun but our team is truly amazing) Our close-knit team solves problems and creates solutions that help drive our business forward!

To be successful in this position, candidates must be able to work independently and in a team-oriented environment and atmosphere. Work well under pressure and be able to multi-task and have exceptional communication skills (especially by phone) and all staff must be dependable and have reliable transportation. Knowledge of the Electrical, Plumbing, or HVAC industry is highly preferred but not required.

This position will enjoy a full-time schedule and a casual and fun work environment with a comprehensive benefits package including:
Health insurance covered 100% for team member as well as partial coverage for dependents
Dental and vision insurance 401K Plan with company match Paid holidays Paid Personal Time Off
*Pay for this position will be determined based on experience and qualifications*
Located in South St Paul, we offer, bonus programs, a fun, and casual work environment as well as growth and advancement!
Our team is built of unique individuals bringing their skills and talents to work making Service Today the very best home service company. We hope you’ll join us!
Service Today is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Company DescriptionService Today! is always looking for highly motivated, qualified candidates to join our home services team. We serve customers throughout the United States with top-quality heating, air conditioning, indoor air quality, plumbing, water treatment, and electrical services. We have a large team of expert field technicians, customer service representatives, and in-house staff, all of whom are committed to providing the very highest level of service, quality, workmanship, and care to our clients.

We offer numerous attractive benefits for our team members, including competitive pay and career growth opportunities. We looking for qualified team players who are interested in a long and rewarding career—not just a job.